U.S. patent number RE40,634 [Application Number 11/509,553] was granted by the patent office on 2009-02-10 for voice interaction analysis module. This patent grant is currently assigned to Verint Americas. Invention is credited to Christopher Douglas Blair, Roger Louis Keenan.
United States Patent | RE40,634 |
Blair , et al. | February 10, 2009 |
A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.
Inventors: | Blair; Christopher Douglas (South Chailey, GB), Keenan; Roger Louis (London, GB) |
---|---|
Assignee: | Verint Americas (Melville,
NY) |
Family ID: | 10800525 |
Appl. No.: | 11/509,553 |
Filed: | August 24, 2006 |
Application Number | Filing Date | Patent Number | Issue Date | ||
---|---|---|---|---|---|
11477124 | Jun 28, 2006 | ||||
Reissue of: | 10073966 | Feb 14, 2002 | 06757361 | Jun 29, 2004 | |
Sep 26, 1996 [GB] | 9620082 | |||
Current U.S. Class: | 379/67.1; 379/135; 379/85; 455/436; 704/209; 704/273; 704/275; 379/88.04; 370/436 |
Current CPC Class: | G10L 15/26 (20130101); G10L 17/00 (20130101); H04M 3/5175 (20130101); G10L 17/26 (20130101); H04M 2201/40 (20130101); H04M 3/42323 (20130101); H04M 3/2272 (20130101); H04M 3/42221 (20130101) |
Current International Class: | H04M 1/64 (20060101); G10L 11/04 (20060101); G10L 21/00 (20060101); H04L 12/66 (20060101); H04M 15/00 (20060101) |
Field of Search: | ;379/67.1,85,88.04,135 ;370/352 ;455/436,422 ;704/209,273,275 |
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