The mark consists of the word "ZIPWIRE" with three (3) rectangular conversation boxes over the letter "I" in the word "WIRE". The color black appears in the wording "ZIPWIRE". The color green appears in the bottom conversation box. The color blue appears in the middle conversation box. The color orange-brown appears in the top conversation box.
Mark For: ZIPWIRE™ trademark registration is intended to cover the categories of software as a service (SAAS) services, namely, hosting software for use by others, namely, software for managing and controlling customer contact centers systems, namely, associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts; software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers; software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management; software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax; computer software used to support the activities of contact center customer service representatives and contact center managers; software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts; software used to create desktop and management tools for customer contact centers; software used to create and manage customer contact center virtual agents, visual scripting, workforce schedules, workforce job performance and workforce skills improvement; software used to provide customer contact center self-provisioning capabilities via an on-line portal and software used to create and manage customer contact center optional recording of calls and/or customer contact interactions.
Status
2023-12-23 UTC
DEAD APPLICATION Refused Dismissed or Invalidated
This trademark application was refused, dismissed, or invalidated by the Office and this application is no longer active.
3 - AN ILLUSTRATION DRAWING WHICH INCLUDES WORD(S)/ LETTER(S) /NUMBER(S)
Mark Type
Service Mark
Standard Character Claim
No
Current Location
INTENT TO USE SECTION 2015-08-04
Basis
1(b)
Class Status
ACTIVE
Primary US Classes
100:
Miscellaneous
101:
Advertising and Business
Primary International Class
042 - Primary Class
(Computer, scientific & legal) Scientific and technological services and research and design relating thereto: industrial analysis and research services; design and development of computer hardware and software; legal services.
Filed Use
No
Current Use
No
Intent To Use
Yes
Filed ITU
Yes
44D Filed
No
44E Current
No
66A Current
No
Current Basis
No
No Basis
No
Attorney Name
Daniel Bourque
Attorney Docket Number
ASPECT-T415A
Law Office Assigned
L50
Employee Name
BRADLEY, EVELYN W
Timeline
2014-01-16
Application Filed
2014-11-25
Published
2014-11-25
Published for Opposition
2015-08-04
Location: INTENT TO USE SECTION
2016-03-07
Abandon
2016-03-07
Status: Abandoned because no Statement of Use or Extension Request timely filed after Notice of Allowance was issued. To view all docume
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