ZIPWIRE
Aspect Software, Inc.
Trademark Registered: 2016-08-02
Trademark Application Details
REGISTERED
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| Serial Number | 86122644 |
| Registration Number | 5013291 |
| Mark Drawing Code | 4000: Illustration: Drawing with word(s)/letter(s)/number(s) in Block form |
| Attorney Name | Daniel Bourque |
| Attorney Docket Number | ASPECT-T415X |
| Law Office Assigned | L50 |
| Employee Name | BRADLEY, EVELYN W |
Timeline
| 2013-11-13 | Date of First Use |
| 2013-11-19 | Application Filed |
| 2014-07-08 | Published for Opposition |
| 2016-06-29 | Location: PUBLICATION AND ISSUE SECTION |
| 2016-08-02 | Status: Live/Registered |
| 2016-08-02 | Trademark Registered |
| 2018-07-08 | Transaction Date |
Trademark Applicants & Owners
| Owner: |  Aspect Software, Inc. |
| Address | 5 Technology Park Drive Westford DE 01886 |
| Legal Entity Type | Corporation |
| Legal Entity State | DE |
Documents
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Attorney of Record
Good, Services, and Codes
| International Codes: | 42 |
| U.S. Codes: | 100,101 |
| Type Code | Type |
|---|---|
| GS0421 | Software as a service (SAAS) services, namely, hosting software for use by others, namely, software for managing and controlling customer contact centers systems, namely, associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts, software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers, software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management, software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax, computer software used to support the activities of contact center customer service representatives and contact center managers, software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts, software used to create desktop and management tools for customer contact centers, software used to create and manage customer contact center virtual agents, visual scripting, workforce schedules, workforce job performance and workforce skills improvement, software used to provide customer contact center self-provisioning capabilities via an on-line portal and software used to create and manage customer contact center optional recording of calls and/or customer contact interactions |
Trademark Filing History
| Description | Date | Event Coding |
|---|---|---|
| NEW APPLICATION ENTERED IN TRAM | 2013-11-22 | 1 NWAP I:Incoming Correspondence |
| NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM | 2013-12-04 | 2 NWOS I:Incoming Correspondence |
| NOTICE OF PSEUDO MARK E-MAILED | 2013-12-05 | 3 MPMK E:E-Mail |
| ASSIGNED TO EXAMINER | 2014-03-05 | 4 DOCK D:Assigned to Examiner |
| NON-FINAL ACTION WRITTEN | 2014-03-11 | 5 CNRT R:Renewal |
| NON-FINAL ACTION E-MAILED | 2014-03-11 | 6 GNRT F:First Action |
| NOTIFICATION OF NON-FINAL ACTION E-MAILED | 2014-03-11 | 7 GNRN O:Outgoing Correspondence |
| TEAS RESPONSE TO OFFICE ACTION RECEIVED | 2014-03-25 | 8 TROA I:Incoming Correspondence |
| ASSIGNED TO LIE | 2014-04-07 | 9 ALIE A:Allowance for Publication |
| CORRESPONDENCE RECEIVED IN LAW OFFICE | 2014-04-27 | 10 CRFA I:Incoming Correspondence |
| TEAS/EMAIL CORRESPONDENCE ENTERED | 2014-04-27 | 11 TEME I:Incoming Correspondence |
| EXAMINERS AMENDMENT -WRITTEN | 2014-05-27 | 12 CNEA R:Renewal |
| EXAMINERS AMENDMENT E-MAILED | 2014-05-27 | 13 GNEA O:Outgoing Correspondence |
| NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED | 2014-05-27 | 14 GNEN O:Outgoing Correspondence |
| EXAMINER'S AMENDMENT ENTERED | 2014-05-27 | 15 XAEC I:Incoming Correspondence |
| APPROVED FOR PUB - PRINCIPAL REGISTER | 2014-05-28 | 16 CNSA P: |
| LAW OFFICE PUBLICATION REVIEW COMPLETED | 2014-05-31 | 17 PREV O:Outgoing Correspondence |
| NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | 2014-06-18 | 18 NONP E:E-Mail |
| PUBLISHED FOR OPPOSITION | 2014-07-08 | 19 PUBO A:Allowance for Publication |
| OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | 2014-07-08 | 20 NPUB E:E-Mail |
| EXTENSION OF TIME TO OPPOSE RECEIVED | 2014-07-09 | 21 ETOF T:TTAB Proceeding |
| OPPOSITION INSTITUTED NO. 999999 | 2014-12-31 | 22 OP.I T:TTAB Proceeding |
| OPPOSITION DISMISSED NO. 999999 | 2015-08-15 | 23 OP.D T:TTAB Proceeding |
| OPPOSITION TERMINATED NO. 999999 | 2015-08-15 | 24 OP.T T:TTAB Proceeding |
| TTAB RELEASE CASE TO TRADEMARKS | 2015-08-15 | 25 TMBN T:TTAB Proceeding |
| NOA E-MAILED - SOU REQUIRED FROM APPLICANT | 2015-11-17 | 26 NOAM E:E-Mail |
| TEAS STATEMENT OF USE RECEIVED | 2016-05-10 | 27 EISU I:Incoming Correspondence |
| CASE ASSIGNED TO INTENT TO USE PARALEGAL | 2016-06-02 | 28 AITU A:Allowance for Publication |
| USE AMENDMENT FILED | 2016-05-10 | 29 IUAF S: |
| STATEMENT OF USE PROCESSING COMPLETE | 2016-06-07 | 30 SUPC I:Incoming Correspondence |
| ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED | 2016-06-29 | 31 CNPR P: |
| NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED | 2016-06-30 | 32 SUNA E:E-Mail |
| REGISTERED-PRINCIPAL REGISTER | 2016-08-02 | 33 R.PR A:Allowance for Publication |
| TEAS CHANGE OF OWNER ADDRESS RECEIVED | 2017-09-20 | 34 COAR I:Incoming Correspondence |
| APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED | 2017-09-20 | 35 CHAN I:Incoming Correspondence |
| ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | 2021-05-19 | 36 ASCK I:Incoming Correspondence |
| AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP | 2021-06-16 | 37 ASGN I:Incoming Correspondence |
| COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED | 2021-08-02 | 38 REM1 E:E-Mail |
| ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | 2021-09-22 | 39 ASCK I:Incoming Correspondence |
| TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | 2022-06-15 | 40 REAP I:Incoming Correspondence |
| ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | 2022-06-15 | 41 ARAA I:Incoming Correspondence |
| TEAS CHANGE OF CORRESPONDENCE RECEIVED | 2022-06-15 | 42 TCCA I:Incoming Correspondence |
| TEAS SECTION 8 & 15 RECEIVED | 2022-07-28 | 43 E815 I:Incoming Correspondence |
| CASE ASSIGNED TO POST REGISTRATION PARALEGAL | 2023-02-13 | 44 APRE A:Allowance for Publication |
| REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. | 2023-02-13 | 45 C15A O:Outgoing Correspondence |
| NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED | 2023-02-13 | 46 NA85 E:E-Mail |
| ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | 2024-03-27 | 47 ASCK I:Incoming Correspondence |
| ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY | 2024-04-17 | 48 ASCK I:Incoming Correspondence |
| TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED | 2024-07-02 | 49 REAP I:Incoming Correspondence |
| ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED | 2024-07-02 | 50 ARAA I:Incoming Correspondence |
| TEAS CHANGE OF CORRESPONDENCE RECEIVED | 2024-07-02 | 51 TCCA I:Incoming Correspondence |
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