The TEAS mailbox is monitored Monday through Friday, 8 a.m. until 8 p.m. ET, with the exception of federal holidays. A representative will respond to your request during the next scheduled business day. Please be advised that when a filing deadline falls on a Saturday, Sunday, or federal holiday, the filing may be made on the next succeeding day that is not a Saturday, Sunday, or federal holiday. 37 C.F.R. §2.196. For immediate technical support on Saturdays and Sundays through 10 p.m. EST, please call 1-800-786-9199 (select option # 3).
Please be advised that if the deadline for filing your document is today, you must use an alternative method of filing to ensure that the document is timely received. Information on alternative filing and payment methods for common document types is available on the Filing Documents During an Outage page.
A reminder that you may email TEAS@uspto.gov for help in resolving glitches or answering technical questions. Please include the following information: (1) your name, (2) telephone number, (3) serial number and/or registration number, (4) a description of your issue, including the name of the form you are having problems with (e.g., Response to Office Action Form, Request for Extension of Time to File a Statement of Use, etc.), and (5) a screen shot of any error message that you are receiving.
If you need general trademark information, please Contact the Trademark Assistance Center.