U.S. patent number 6,502,077 [Application Number 09/549,885] was granted by the patent office on 2002-12-31 for internet-audiotext electronic advertising system with inventory management.
Invention is credited to Gregory J. Speicher.
United States Patent |
6,502,077 |
Speicher |
December 31, 2002 |
Internet-audiotext electronic advertising system with inventory
management
Abstract
The present invention relates to an electronic advertising
system. More specifically, the present invention creates a means to
select ads for publication in the newspaper based on past
performance of individual personal ads, thus attempting to optimize
the number of responses to the printed personal ad column as a
whole. At the same time, all personal ads are published on the
Internet so as to accommodate all advertisers regardless of the
past performance of their ad. Finally, by fully integrating the
Internet personal ads service with the audiotex personal ad
service, advertisers whose ad only is published on the Internet are
in no way disadvantaged by fewer features or options.
Inventors: |
Speicher; Gregory J.
(Worthington, OH) |
Family
ID: |
27114367 |
Appl.
No.: |
09/549,885 |
Filed: |
April 17, 2000 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
Issue Date |
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799539 |
Feb 12, 1997 |
6064967 |
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744879 |
Nov 8, 1996 |
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Current U.S.
Class: |
705/14.73;
705/1.1 |
Current CPC
Class: |
G06Q
10/087 (20130101); G06Q 30/02 (20130101); G06Q
30/0241 (20130101); G06Q 30/0271 (20130101); G06Q
30/0277 (20130101); H04M 3/4938 (20130101); H04M
3/4878 (20130101); H04M 2201/60 (20130101); H04M
7/122 (20130101); H04M 7/128 (20130101); H04M
7/0054 (20130101) |
Current International
Class: |
G06Q
30/00 (20060101); G06F 017/60 () |
Field of
Search: |
;705/1,14,26,28,16,27
;379/67.1,68,88.07,88.17 |
References Cited
[Referenced By]
U.S. Patent Documents
Foreign Patent Documents
Other References
Norton, Debbie, "Corporate profile for singles on-line inc.", Nov.
1, 1996, Business wire (San Francisco, CA), p. 1..
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Primary Examiner: Carlson; Jeffrey D.
Attorney, Agent or Firm: Ward & Olivo
Parent Case Text
This application is a continuation of Ser. No. 08/799,539 filed
Feb. 12, 1997 now U.S. Pat. No. 6,064,967, which is a
continuation-in-part of Ser. No. 08/744,879, filed Nov. 8, 1996 now
abandoned.
Claims
What is claimed is:
1. A system for controlling an inventory of advertisements, wherein
said system comprises: remote terminal apparatus; interface means
for interfacing said remote terminal apparatus to a public
communications network, said interface means including means for
placing advertisements, means for placing audio recordings, and
means for providing input data; storage means coupled to said
interface means for storing said advertisements, said audio
recordings and said input data; publication means coupled to said
storage means for publishing said advertisements, said publication
means including means for playing said audio recordings via the
Internet; and control means coupled to said publication means for
processing said advertisements for said publishing and for
processing said input data to isolate a subset of said
advertisements; wherein said audio recordings are associated with
said advertisements.
2. A system according to claim 1, wherein said remote terminal
apparatus comprises a personal computer including voice
communications means or a telephone.
3. A system according to claim 1, said system further comprising
means for determining which said advertisements are published.
4. A system according to claim 3, wherein a characteristic of an
advertiser of at least one of said advertisements is a factor in
said determining.
5. A system according to claim 3, wherein activity generated by
said advertisements is a factor in said determining.
6. A system according to claim 1, wherein said system determines a
sort order of said advertisements to be published.
7. A system according to claim 6, wherein a characteristic of an
advertiser of at least one of said advertisements is a factor in
determining said sort order.
8. A system according to claim 6, wherein activity generated by
said advertisements is a factor in determining said sort order.
9. A system according to claim 1, wherein said audio recording is
placed via a telephone.
10. A system according to claim 1, wherein said audio recording is
placed via the Internet.
11. A system according to claim 1, wherein said system further
comprises: means for enhancing an advertisement by placing a video
recording via the Internet; and means for playing said video
recording via the Internet.
12. A system according to claim 1, wherein said system further
comprises: means for responding to an advertisement by sending an
audio message via the Internet; and means for retrieving said audio
message via a telephone.
13. A system according to claim 1, wherein said system further
comprises: means for responding to said advertisement by sending an
audio message via a telephone; and means for retrieving said audio
message via the Internet.
14. A system according to claim 1, wherein said system further
comprises: means for responding to said advertisement by sending an
audio message via the Internet; and means for retrieving said audio
message via the Internet.
15. A system according to claim 1, wherein said system further
comprises: means for responding to said advertisement by sending a
video message via the Internet; and means for retrieving said video
message via the Internet.
16. A system according to claim 1, wherein said advertisements are
published via the Internet.
17. A system according to claim 1, wherein said advertisements are
published on television.
18. A system according to claim 1, wherein said advertisements are
published in a printed medium.
19. A system for controlling an inventory of advertisements,
wherein said system comprises: a remote terminal apparatus;
interface means for interfacing said remote terminal apparatus to
the Internet, said interface means including means for placing
advertisements, means for placing audio recordings, and means for
providing input data; storage means coupled to said interface means
for storing said advertisements, said audio recordings and said
input data; publication means coupled to said storage means for
publishing said advertisements, said publication means including
means for playing said audio recordings via the Internet; and
control means coupled to said publication means for processing said
advertisements for said publishing and for processing said input
data to isolate a subset of said advertisements; wherein said audio
recordings are associated with said advertisements.
20. A system according to claim 19, wherein said remote terminal
apparatus comprises a personal computer including voice
communication means.
21. A system according to claim 19, wherein said system further
comprises means for responding to said advertisements by sending an
audio recording via the Internet.
22. A system according to claim 19, wherein said system further
comprises means for respond to said advertisements by sending a
video recording via the Internet.
23. A system according to claim 19, wherein said advertisements are
published via the Internet.
24. A system according to claim 19, wherein said advertisements are
published on television.
25. A system according to claim 19, wherein said advertisements are
published in a printed medium.
Description
TECHNICAL FIELD OF THE INVENTION
The present invention relates to audiotext systems designed to
provide full access to traditional databases and telecommunications
systems, such as local area networks, the Internet, other external
databases, telephones and fax machines, etc., and more specifically
to audiotext personal ad services.
BACKGROUND OF THE INVENTION
Audiotext personal ad services are a popular way for people to
meet, and are available in most newspapers and on many cable
television systems. In a typical service, an advertiser calls a
live operator and places a text personal ad. An advertiser then
calls an audiotext system and records an audio message, often
referred to as a greeting, which expands upon the advertiser's text
ad by describing in more detail the advertiser and the type of
person he is seeking. Personal ads are then published in a
newspaper. A personal ad includes a 900 telephone number and an ad
mailbox number permitting a caller to listen to an advertiser's
voice greeting. A caller can respond to an ad by recording a reply
voice mail message for the advertiser. An advertiser retrieves a
message by calling the audiotext system and entering a password
given at the time of ad placement. In another format, live
operators are not used. Instead, an advertiser first records an
audio greeting via a telephone. An operator then listens to the
audio greeting off-line and writes a text summary of the audio
greeting for publication in the newspaper.
With the expansion of the Internet and other on-line services,
personal ad services have been created to take advantage of this
new medium. A typical service allows an advertiser to place a text
personal ad that is published on the Internet on an HTML (HyperText
Markup Language) page. An Internet user may respond to a personal
ad by sending an advertiser a message via electronic mail. The
limitation of this approach is that an Internet user cannot listen
to an audio recording of an advertiser, a feature that is the
central to audiotext personal ad services. Another limitation is
that many people do not have Internet access, thus limiting the
number of advertisers and respondents.
In another format, an attempt is made to integrate audiotext
personal ads services with the Internet. Using this approach,
personal ads are published in both the newspaper and on the
Internet. Each personal ad includes a 900 telephone number and an
ad mailbox number permitting a caller to listen to an advertiser's
voice greeting. This approach still has the disadvantage of not
allowing an Internet user to listen to an advertiser's voice
greeting via the Internet. Moreover, an Internet user can only
respond to a personal ad via a telephone because this approach does
not allow Internet users to exchange messages with telephone
users.
To summarize, existing Internet personal ad services are limited in
that they lack many of the features available on audiotext personal
ad services. Also, existing personal ad services do not provide a
means for those using an audiotext personal ad service to
effectively communicate with those using an Internet personal ad
service and visa versa. Therefore, there is a need for a personal
ad system that seamlessly integrates an audiotext system with an
Internet server, allowing straightforward communication between
those using a telephone and those using the Internet. Such a system
has been proposed in detail by the present inventor which comprises
application Ser. No. 08/744,879. However, there is still the need
to address some of the problems inherent in an integrated audiotext
and Internet based personal ad service.
Because of their popularity, a personal ad services published by a
metropolitan newspaper or cable television system can attract
several hundred or more advertisers at any given time. This creates
a serious problem for both the media company and the individual
advertiser. Because of the costs associated with printing a
newspaper, it is not always possible or desirable to publish in the
newspaper all the personal ads available at any given time. This
practice can, however, lead to disappointment for individual
advertisers whose ads are not published. Moreover, because of the
costs of publishing personal ads in print or on television, there
is a need for newspapers and cable television systems to find ways
to maximize the profits of these personal ads services. Since these
profits flow from the number of responses an ad receives, the need
arises for a system that maximizes the number of responses an ad
published in the newspaper receives, while accommodating the needs
and desires of individual advertisers.
SUMMARY OF THE INVENTION
The present invention accommodates these competing needs by
creating a means to select ads for publication in the newspaper
based on past performance of individual personal ads, thus
attempting to optimize the number of responses to the printed
personal ad column as a whole. At the same time, all personal ads
are published on the Internet so as to accommodate all advertisers
regardless of the past performance of their ad. Finally, by fully
integrating the Internet personal ads service with the audiotext
personal ad service, advertisers whose ad only is published on the
Internet are in no way disadvantaged by fewer features or
options.
BRIEF DESCRIPTION OF DRAWINGS
For a more complete understanding of the present invention,
reference is made to the following drawings, in which:
FIG. 1 shows a schematic representation of the present
invention.
FIG. 2 shows a table of the fields used for storing personal data,
including a brief description of the particular fields.
FIG. 3 shows a table of the fields used for storing greetings data,
including a brief description of the particular fields.
FIG. 4 shows a table of the fields used for storing response data,
including a brief description of the particular fields.
FIG. 5 shows a flow diagram of an exemplary operation of the
present invention, more specifically placing an ad through a
telephone.
FIG. 6 shows a flow diagram of an exemplary operation of the
present invention, more specifically placing an ad through the
Internet.
FIG. 7 shows a flow diagram of an exemplary operation of the
process of reviewing and summarizing ads as accomplished by the
present invention.
FIG. 8 shows personal ads as they would appear in a local
newspaper.
FIG. 9 shows a flow diagram of an exemplary operation of the
process of responding to an ad through a telephone as accomplished
by the present invention.
FIG. 10 shows a flow diagram of an exemplary operation of the
process of responding to an ad through the Internet as accomplished
by the present invention.
FIG. 11 shows a maximized personal ad as seen by the Internet user
who chooses to expand the ad to full-page size.
FIG. 12 shows a flow diagram of the response confirmation process,
including the Response Confirmation Form which gives the Internet
user instructions on how to enhance a response to an ad with,
audio, video or a photograph.
FIG. 13 shows a flow diagram of an exemplary operation of the
process of retrieving responses through a telephone as accomplished
by the present invention.
FIG. 14 shows a flow diagram of an exemplary operation of the
process of retrieving responses through the Internet as
accomplished by the present invention.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
As required, a detailed illustrative embodiment of the present
invention is disclosed herein. However, telephone techniques,
physical communication systems, data formats and operating
structures in accordance with the present invention may be embodied
in a wide variety of forms and modes, some of which may be quite
different from those in the disclosed embodiment. Consequently, the
specific structural and functional details disclosed herein are
merely representative, yet in that regard, they are deemed to
afford the best embodiment for purposes of disclosure and to
provide a basis for the claims herein which define the scope of the
present invention.
Referring initially to FIG. 1, a series of remote telephone
terminals T1-Tn are represented. In addition, a series of remote
computer terminals CT1-CTn are represented. The indicated terminals
T1-Tn represent the multitude of telephone terminals existing in
association with the public telephone network PTN. The indicated
computer terminals CT1-CTn represent the multitude of computer
terminals connected to the Internet.
The public telephone network PTN, which accommodates the individual
terminals T1-Tn, is coupled to an Interactive Voice Response System
IVR. The Internet, which accommodates individual computer terminals
CT1-CTn, is coupled to an Internet Web Server IWS. Individual
callers use the individual telephone stations T1 through Tn to
interface the IVR through the public telephone network PTN.
Individual users at computer terminals CT1 through CTn use the
Internet to interface the Internet Web Server. Telephone callers
and Internet users may record digital audio messages that can be
listened to from any of the remote telephone terminals T1-Tn or
from any of the remote computer terminals CT1-CTn. Internet users
may leave digital text messages that may be accessed from any of
the remote telephone terminals T1-Tn using text to speech or from
the remote computer terminals CT1-CTn via computer monitor.
Considering the system of FIG. 1 in somewhat greater detail, it is
to be understood that the public telephone network has multiplexing
capability for individually coupling the terminals T1-Tn to the IVR
on request. In the illustrative embodiment of the system, the
individual terminals T1-Tn take the form of existing traditional or
conventional telephone instruments. It is also to be understood
that the Internet has the capability for individually connecting
the computer terminals CT1-CTn to the Internet Web Server. In the
illustrative embodiment of the system, the individual computer
terminals CT1-CTn take the form of personal computers that comprise
a central processing unit CPU, modem, monitor, keyboard, hard
drive, sound card, speakers, and microphone.
Considering the IVR in somewhat greater detail, the public
telephone network PTN is coupled to an IVR FIG. 1. In the disclosed
embodiment, from the public telephone network PTN, forty-eight
lines are connected to the IVR and, accordingly, the IVR may
accommodate up to forty-eight simultaneous calls from the public
telephone network PTN. The IVR contains a processor, an exemplary
form of which is an Intel 166 MHz Pentium Processor. The
forty-eight lines from the public telephone network (PTN) are
connected to the processor though an interface 15, an exemplary
form of which is a series of commercially available Dialogic
(D240SC-T1) cards. The interface incorporates modems, tone
decoders, switching mechanisms, DNIS and ANI capability. The
Dialogic card stores audio information in the Dialogic .VOX
format.
Generally, DNIS capability is a function of the public telephone
network PTN to provide digital data indicating the called number.
ANI capability is a similar function whereby the digital data
indicates the calling number.
Considering the Internet Web Server in somewhat greater detail, the
IWS is coupled to the Internet via a DS1 line to a local Internet
provider service. The IWS may accommodate a multitude of
simultaneous Internet users. As represented, the IWS is a micro
computer programmed for Internet information server operations. The
IWS contains a processor and Internet server software, exemplary
forms of which are an Intel 166 Mhz Pentium Processor and Microsoft
Internet Information Server software.
The IWS is also loaded with RealAudio Server software from
Progressive Network. RealAudio allows a Microsoft Windows .WAV file
to be converted into a RealAudio .RA file, a compressed format that
allows play back over the Internet in real time, as opposed to
first downloading a file and then listening to it. RealAudio
accomplishes this by playing an audio file while it is still
downloading, using a process called data streaming.
The IWS is also loaded with VDOLive Server software. VDOLive allows
a video clip in the Microsoft Windows AVI, Apple Quicktime, or MPEG
video files formats to be converted into a VDOLive .VDO format, a
compressed format that allows play back over the Internet in real
time, as opposed to first downloading a file and then listening to
it. VDOLive also utilizes data streaming.
The IVR and the IWS are coupled to a Database Server DBS via an
Ethernet hub as shown in FIG. 1. The system includes one or more
Operator Workstations OW1-OWn, through which an operator can
interact with and control the DBS, IVR and IWS.
The database server DBS is a computer programmed for database
operations. In the illustrated embodiment, the DBS manages a
personal Ad Database which is comprised of multiple tables that
manage ad creation, the audio greeting files, ad response files,
photograph and video files and keyword searching of ads. The Ad
Database comprises an electronic equivalent of the personal
classified ads placed via telephone and the Internet, and responses
placed to ads.
The IVR converts audio files received via telephone into the
RealAudio RA format for real time retrieval via the Internet.
Conversely, the IWS converts audio files received via the Internet
into Dialogic .VOX files for retrieval via telephone. Audio file
conversions are done through audio file conversion software, an
exemplary form of which is Sound Forge by Sonic Foundry.
The DBS contains a processor and an SQL (Structured Query Language)
relational database software, exemplary forms of which are the
Intel 166 Mz Pentium Processor and Microsoft SQL Server.
The Operator Workstation OW is a conventional personal computer
equipped with a sound card capable of playing the audio data and a
video display capable of displaying digitally stored photographs
and movies. An exemplary form of the OW is a microcomputer equipped
with an Intel 166 Mhz Pentium Processor and a Creative Labs Sound
Blaster sound card. Operators review all incoming advertiser
files--text, audio, photograph, and video--to insure that their
content is appropriate. Also, operators use advertisers' text
messages and audio recordings to create summary text ads for
publication in a newspaper.
The following sections describe in greater detail the interaction
between the IVR, the DBS, the IWS, and the OW.
Placing an Ad Through a Telephone
An exemplary operation of the system, with regard to a specific
telephone caller placing a personal advertisement will now be
treated to accomplish the process as indicated in FIG. 5. First,
suppose a telephone caller at terminal T1 makes a call to place a
personal advertisement in response to an advertisement in XYZ
newspaper. The assumed call involves the telephone caller actuating
the buttons to input the number 1 800 555 3333, for example. As a
result, signals are provided to the public telephone network
resulting in a connection from the remote terminal T1 to the IVR.
Using standard DNIS techniques, the IVR associates the called
number 1 800 555 3333 with a specific format, for example, a voice
personals ad taking format.
The caller is first prompted to create a profile of himself by
answering a series of questions using the buttons on his touch tone
phone. Referring initially to FIG. 5, upon receiving a call, the
IVR cues the caller to enter his telephone number 801. The IVR
stores the telephone number 802 in the field AD_PHONE 203. Next,
the IVR cues the caller to enter his gender 803. For example: "If
you are a woman, press 1. If you are a man, press 2." The IVR
stores the caller's gender 804 in the field AD_GENDER 207. Next,
the IVR cues the caller for his marital status 805. For example:
"If you are single, press 1. If you are divorced, press 2. If you
are widowed, press 3." The caller responds and the IVR stores the
caller's marital status 806 in the field AD_MARITAL_STATUS 208.
Next, the IVR cues the caller for his age 807. For example: "Please
enter your age." The caller's age is then stored 808 in the field
AD_AGE 209.
Next, the IVR cues the caller to record an audio greeting 812. The
advertiser's audio greeting is then stored to a disk file on the
IVR 813 and Ad Database is updated 809. Specifically, the
AD_REVIEW_FLAG 210 in the AD_PERSONAL_TABLE FIG. 2 is set to FALSE
indicating that the ad must be reviewed by an operator. In
addition, a new record is created in the AD_GREETINGS_TABLE FIG. 3
and the field GR_REVIEW_FLAG 303 set to FALSE to indicate that the
audio greeting has not been reviewed. In the new record, the fields
GR_MAILBOX_NUMBER 301, GR_TYPE 302, GR_FILENAME 304, GR_DATE_TIME
305 in the table AD_GREETINGS FIG. 3 are also populated to indicate
the advertiser's mailbox number, the format of the audio file, and
the location of the audio file on the IVR, and the date and time
the greeting was recorded. The field GR_TYPE is set to VOX to
indicate that the audio recording is in the Dialogic .VOX file
format. Finally, the field GR_CONVERSION_FLAG 306 is set to FALSE
to indicate that the audio file must be converted from the Dialogic
.VOX format to create a new audio file in the RealAudio .RA format
for playback on the Internet.
The IVR then cues the caller to indicate if he wishes to record an
e-mail address 816. For example: "Press 1 to input an e-mail
address. Press 2 to decline." If the caller elects to leave an
e-mail address, the IVR cues the caller to record his e-mail
address 817. The audio recording is stored to a disk file on the
IVR 818 and the field AD_EMAIL_FILENAME 205 in table AD PERSONAL
FIG. 2 is set, indicating that an e-mail audio file exists and its
location on the IVR.
Next, the IVR assigns the advertiser a five digit mailbox number
819. For example: "Your 5-digit mailbox number is 12345." The
mailbox number is then stored 820 in the field AD_MAILBOX_NUMBER
201. The IVR then cues the caller to enter a five digit password
821. The password is stored 822 in the field AD_PASSWORD 202.
In addition, the IVR stores the date the ad is taken in the field
AD_DATE_TIME 206, and updates the field AD_ORIGIN 211 to indicate
that the personal ad originated on the telephone 823. Also, the
value in the field AD_RESPONSE COUNT 212 is set to zero to indicate
the number of responses the ad has received 824. Finally, the IVR
creates an electronic mailbox for the advertiser on the IWS 825 and
stores it in the field AD_MAILBOX_NUMBER 201 to allow respondents
to submit audio, video and photographic files in response to the
advertiser's ad.
Placing an Ad Through the Internet
An exemplary operation of the system, with regard to a specific
Internet user placing a personal advertisement will now be treated
to accomplish the process as indicated in FIG. 6. First, suppose a
Internet user at terminal CT1 connects to the Internet to place a
personal advertisement in response to an advertisement in XYZ
newspaper. The assumed Internet user connects to the Internet and
inputs a Uniform Reference Locator URL resulting in a connection
from the remote terminal CT1 to a Home Page 1001 on the Internet
Web Server.
Referring to FIG. 6, from the Home Page 1001 on the IWS, the
Internet user selects an Ad Placement Form 1002. The Ad Placement
Form 1002 contains the following input fields corresponding to
fields in the Ad database as indicated:
Gender 1003 AD_GENDER 207 Marital Status 1004 AD_MARITAL_STATUS 208
Age 1005 AD_AGE 209 E-mail address 1006 AD_EMAIL_ADDRESS 204 Phone
Number 1007 AD_PHONE 203 Password 1008 AD_PASSWORD 202 Greeting
Text 1014 GR_FILENAME 304
This process largely parallels the process of placing a personal ad
via a telephone. The password 1008 is used by the advertiser to
retrieve messages and the e-mail address 1006 and telephone number
1007 are used to contact the advertiser. The gender 1003, age 1005,
and marital status 1004 fields create a profile of the advertiser.
Finally, the field Greeting Text 1014 describes the advertiser and
the person she is seeking.
The Internet user completes the Ad Placement Form 1002 and presses
the "Submit" button to submit her ad. The form is checked by the
IWS for completeness 1016. If the form is incomplete, the user is
returned to the Ad Placement Form 1002. If the form is complete,
the IWS updates the Ad Database 1017. This includes assigning the
user a five digit mailbox number and storing it in the field
AD_MAILBOX_NUMBER 201. In addition, the advertiser's profile,
contact information, password and greeting are added to the Ad
Database. Also, the advertiser's text greeting is stored to a disk
file on the IWS. Next, the AD_REVIEW_FLAG 210 in the
AD_PERSONAL_TABLE FIG. 2 is set to FALSE indicating that the ad
must be reviewed by an operator 10, a new record is created in the
AD_GREETINGS_TABLE FIG. 3, and the field GR_REVIEW FLAG 303 is set
to FALSE to indicate that the text greeting has not been reviewed.
In the new record, the fields GR_MAILBOX_NUMBER 301, GR_TYPE 302,
GR_FILENAME 304, GR_DATE_TIME 305 in the table AD_GREETINGS FIG. 3
are also populated to indicate the advertiser's mailbox number, the
file format, and the location of the text file on the IWS, and the
date and time the greeting was placed. Specifically, the field
GR_TYPE is set to TEXT. Finally, the field GR_CONVERSION_FLAG 306
is set to TRUE to indicate that the text does not need to be
converted to a different format.
Next, the IWS then creates an Ad Confirmation Page 1020. The Ad
Confirmation Page 1020 confirms the advertiser's mailbox number
1021, and gives the advertiser an e-mail address to submit an audio
greeting 1022, photograph 1023, or video clip 1024 for inclusion
with her personal ad. Also, the Internet Web Server stores the date
and time the ad is taken in the field AD_DATE_TIME 206, and updates
the field AD_ORIGIN 211 to indicate that the personal ad originated
on the Internet 1025. In addition, the value in the field
AD_RESPONSE COUNT 212 is set to zero to indicate the number of
responses the ad has received 1026. Finally, the IWS creates an
electronic mailbox for the advertiser 1027, using the mailbox
number stored in the field AD_MAILBOX_NUMBER as the electronic mail
address, to allow respondents to submit audio, video and
photographic files in response to the advertiser's ad.
Enhancing an Internet Ad with Audio, Photograph and Video
A more detailed explanation of how an advertiser submits an audio
greeting, photograph, or video clip via CT1 will now be given. To
submit an audio greeting, the advertiser first makes an audio
recording using a WAV file editor and then saves the file using her
five digit mailbox number as the file name 1030FIG. 7, for example:
44567.wav. The advertiser then submits the audio file using e-mail
to an audio greeting electronic mailbox 1031. The advertiser's
audio recording is stored to a disk file on the Internet Web
Server.
In addition, a new record is created in the AD_GREETINGS_TABLE FIG.
3 and the Ad Database is updated 1032. Specifically, the field
GR_REVIEW_FLAG 303 is set to FALSE to indicate that the audio
greeting has not been reviewed. Also, the fields GR_MAILBOX_NUMBER
301, GR TYPE 302, GR_FILENAME 304, GR_DATE_TIME 305 in the
AD_GREETINGS_TABLE FIG. 3 are also populated to indicate the
advertiser's mailbox number, the format of the audio file, and the
location of the audio file on the IWS, and the date and time the
greeting placed. The field GR_TYPE is set to WAV to indicate that
the audio recording is in the Microsoft .WAV file format. Finally,
the field GR_CONVERSION_FLAG 306 is set to FALSE to indicate that
the audio file must be converted from the Microsoft .WAV format to
create two new audio files: one in the RealAudio .RA format for
playback on the Internet, and another in the Dialogic .VOX format
for playback via the telephone.
To enhance a personal ad with a photograph, the advertiser first
digitizes a photograph using a scanner or takes a photograph with a
digital camera and then saves the image to a .GIF file using her
five digit mailbox number as the file name 1037, for example:
44567.gif. The advertiser then submits the graphic file using
e-mail to an photograph electronic mailbox 1031.
The advertiser's photo is stored to a disk file on the IWS and the
Ad Database is updated 1032. Specifically, a new record is created
in the AD_GREETINGS_TABLE FIG. 3 and the field GR_REVIEW_FLAG 303
set to FALSE to indicate that the graphic file has not been
reviewed. In each new record, the fields GR_MAILBOX_NUMBER 301,
GR_TYPE 302, GR_FILENAME 304, GR_DATE_TIME 305 in the table
AD_GREETINGS FIG. 3 are also populated to indicate the advertiser's
mailbox number, the format of the graphic file, and the location of
the graphic file on the IWS, and the date and time the photograph
was received. The field GR_TYPE 302 is set to .GIF to indicate that
the graphic file is in the GIF file format. Finally, the field
GR_CONVERSION_FLAG 306 is set to TRUE to indicate that no file
conversion is necessary as .GIF is the graphic file format used by
the IWS. If other graphic formats were accepted, they might have to
be converted to a .GIF format, depending on the file formats
supported by the IWS. If file conversion were necessary, the field
GR_CONVERSION_FLAG 306 would be set to FALSE.
To enhance a personal ad with video, the advertiser first digitizes
a video clip and then saves the image to a Microsoft .AVI file
using her five digit mailbox number as the file name 1036, for
example: 44567.avi. Other video formats such as Apple Quicktime, or
MPEG video could also be used. The advertiser then submits the
graphic file using e-mail to an electronic mailbox 1031.
The advertiser's video clip is stored to a disk file on the IWS and
the Ad Database is updated 1032. Specifically, a new record is
created in the AD_GREETINGS table FIG. 3 and the field
GR_REVIEW_FLAG 303 set to FALSE to indicate that the video file has
not been reviewed. In each new record, the fields GR_MAILBOX_NUMBER
301, GR_TYPE 302, GR_FILENAME 304, GR_DATE_TIME 305 in the table
AD_GREETINGS FIG. 3 are populated to indicate the advertiser's
mailbox number, the format of the video file, and the location of
the video file on the IWS, and the date and time the video was
received. Specifically, the field GR_TYPE 302 is set to AVI to
indicate that the video clip is in the Microsoft .AVI file format.
Finally, the field GR_CONVERSION_FLAG 306 is set to FALSE to
indicate that the video file must be converted to the VDOLive
format for real time playback on the Internet.
Reviewing and Summarizing Ads
All new personal ads are reviewed by an operator at an Operator
Workstation to insure that their content is appropriate. Also, each
greeting submitted by an advertiser, whether it be an audio
greeting recorded by an advertiser via a telephone or a text
greeting placed by an advertiser via the Internet, is summarized by
an operator to create a twenty word classified text ad for
publication in a newspaper. The twenty word limit is a function of
newspaper imposed space limitations. It should be noted that space
limitations, if they exist at all, may vary widely from newspaper
to newspaper. In another format, text ads that are published in the
newspaper are first placed with a live operator via a telephone,
precluding the need to summarize an audio recording.
An exemplary operation of the process of reviewing and summarizing
ads with regard to a specific operator at OW1 will now be treated
to accomplish the process as indicated in FIG. 7. The operator
first queries the Ad Database to determine if there are new ads to
review 1801. Specifically, the query looks for all ads in the
AD_PERSONAL table FIG. 2 where the field AD_REVIEW_FLAG 210 is set
to FALSE. If the query finds a new ad, the operator first reviews
the ad's greeting 1802 as found in the AD_GREETINGS table FIG. 3.
If the ad was placed via telephone, this consists of listening to
the ad's audio greeting. If the ad was placed via the Internet,
this consists of reading the text greeting. The operator then
determines if the greeting's contents are appropriate 1803. If the
greeting's contents are inappropriate, the ad is deleted and the
record purged from the Ad Database 1804 and the operator is
returned to block 1800. If the greeting's contents are appropriate,
the operator writes a twenty word summary of the greeting 1804. The
operator then queries the Ad Database to determine if the
advertiser recorded an e-mail address 1805. If an e-mail address
audio recording is found, the operator transcribes the e-mail
address 1806. The operator then updates the Ad Database 1807.
Specifically, the advertiser's twenty word text summary is stored
to a disk file on the IWS. The AD_REVIEW_FLAG 210 in the
AD_PERSONAL table FIG. 2 is set to TRUE indicating that the ad has
been reviewed. In addition, a new record for the text summary is
created in the AD_GREETINGS table FIG. 3 and the field
GR_REVIEW_FLAG 303 set to TRUE indicating that the record has been
reviewed. In the new record, the fields GR_MAILBOX_NUMBER 301,
GR_TYPE 302, GR_FILENAME 304, GR_DATE_TIME 305 in the table
AD_GREETINGS FIG. 3 are also populated to indicate the advertiser's
mailbox number, the file format, and the location of the text file
on the IWS, and the date and time. The field GR_TYPE is set to
TEXT. Finally, the field GR_CONVERSION_FLAG 306 is set to TRUE to
indicate that the text does not need to be converted to a different
format.
The operator then returns to block 1800 to continue processing ads.
If no new ads are found, the operator queries the Ad Database to
determine if any multimedia files (audio, video, or photo) have
been submitted via the Internet to enhance a personal ad 1808.
Specifically, the query looks for all ads in the AD_PERSONAL table
FIG. 2 where the field AD_REVIEW_FLAG 210 is set to TRUE that has
files in the AD_GREETING_TABLE FIG. 3 where the GR_REVIEW FLAG 303
is set to FALSE. If the query finds a multimedia file, the operator
first reviews the file 1809. If it is an audio file, this consists
of listening to the ad's audio greeting. If it is a video or
graphic file, this consists of viewing the file. The operator then
determines if the greeting's contents are appropriate 1810. If the
greeting's contents are inappropriate, the filed is deleted and the
record purged from the Ad Database 1811. The operator is then
returned to block 1808 to continue processing multimedia files. If
the file's contents are appropriate, the operator approves the file
1812 and updates the Ad Database 1813. Specifically, this consists
in setting the field GR_REVIEW_FLAG 303 to TRUE to indicate that
the file has been reviewed.
If the file is an audio file, the Operator Workstation converts the
file to create a new ReaLAudio RA file and stores the file on the
IWS. The Operator Workstation also converts the file to create a
Dialogic VOX file and stores the file on the IVR. For each new
audio file, a new record is created in the AD_GREETINGS table FIG.
2 and the fields GR_MAILBOX_NUMBER 301, GR_TYPE 302, GR DATE_TIME
305, and GR_FILENAME 304 are populated to indicate the mailbox
number of the advertiser, the format of the file, the date and
time, and the location of the audio file on the IVR. Also, the
field GR_REVIEW_FLAG 303 is set to TRUE to indicate that the file
has been reviewed. Finally, the field GR_CONVERSION_FLAG is set to
TRUE to indicate that the audio file does not need to be
converted.
If the file is a video file, the Operator Workstation converts the
Microsoft AVI file to create a new VDOLive file and stores the file
on the IWS. Also, a new record is created in the AD_GREETINGS table
FIG. 2 and the fields GR_MAILBOX_NUMBER 301, GR_TYPE 302,
GR_DATE_TIME 305, and GR_FILENAME 304 are populated to indicate the
mailbox number of the advertiser, the format of the file, the date
and time, and the location of the video file on the IVR. Also, the
field GR_REVIEW_FLAG 303 is set to TRUE to indicate that the file
has been reviewed. Finally, the field GR_CONVERSION_FLAG 306 is set
to TRUE to indicate that the video file does not need to be
converted.
The operator then returns to block 1808 to continue processing
multimedia files. If no new multimedia files are found, the session
is terminated 1814.
Publishing Ads using Inventory Managment
An exemplary operation with regard to publishing personal ads in a
newspaper will now be treated. Assume XYZ Newspaper offers its
readers a personal ad service in which personal ads are published
weekly in the newspaper and available twenty-four hours a day on
the Internet. Further assume that XYZ newspaper has at any given
time several hundred advertisers on the personal ad service but is
only able to print one hundred personal ads in the newspaper due to
space limitations. The space limitations could be a result of
several factors including paper and ink cost, and editorial policy.
Because the Internet is not limited in the same way as the
newspaper, all the personal ads are published on the Internet. For
example, XYZ newspaper allows fifty personal ads from females and
fifty personal ads from males to be printed in the newspaper each
week. To select which personal ads are published in the newspaper,
each week all personal ads are sorted first by gender and second by
the number of responses an ad has received, using the values stored
in the fields AD_GENDER 207 and AD_RESPONSE_COUNT 212,
respectively. The fifty ads in each category that received the most
responses are then published in the newspaper. If two or more ads
have the same gender and the same number of responses, preference
is given to the newer ad, using the time and date as stored in the
field AD_DATE 206. FIG. 8 depicts personal ads as they would appear
in XYZ newspaper. Icons are included in each ad that represent the
origin of an ad (via telephone or via the Internet) and what
additional information or multimedia, if any, is available on the
Internet. For example, an ad placed via the telephone contains a
telephone icon 2001; an ad placed via the Internet contains a
computer icon 2002. If there is additional text on the Internet, an
ad contains an icon denoting additional text 2004. The presence of
a photo or video clip is indicated respectively by a still camera
2004 and video camera 2005 icons.
Responding to an Ad Through a Telephone
An exemplary operation of the system, with regard to a telephone
caller responding to a personal advertisement will now be treated
to accomplish the process as indicated in FIG. 9. First, suppose a
telephone caller at terminal T1 places a call to respond to a
personal ad advertised in XYZ newspaper. The assumed call involves
the telephone caller actuating the buttons to input the number 1
900 777 3333, for example. As a result, signals are provided to the
public telephone network resulting in a connection from the remote
terminal T1 to the IVR. Using standard DNIS techniques, the IVR
associates the called number 1 900 777 3333 with a specific format,
for example, a voice personals response format.
Referring to FIG. 9, upon receiving a call, the IVR sets the
"invalid mailbox number count" equal to zero 2301. The IVR then
increments the "invalid mailbox number count" by one 2302 and cues
the caller for a mailbox number 2303. Upon the caller entering a
mailbox number, the IVR queries the field AD_MAILBOX_NUMBER 201 to
determine if the mailbox number is valid 2304. If the mailbox
number is invalid, the IVR determines if the caller has exceeded
the maximum number of attempts allowed 2305. If the caller has
exceeded the maximum number of attempts allowed, the call is
terminated 2306. If the maximum number of attempts allowed has not
been exceeded, the IVR increments the "invalid mailbox number
count" by one 2302 and again cues the caller for a mailbox number
2303.
If the mailbox number is valid, the IVR queries the field AD_ORIGIN
211 to determine if the ad originated on the Internet 2307. If the
ad originated on the telephone, the IVR plays the ad's audio
greeting 2311. If the ad originated on the Internet, the IVR uses
text to speech to play the ad's text greeting as placed on the
Internet 2308. The IVR then queries the AD_GREETINGS table FIG. 2
to determine if the Internet advertiser also submitted an audio
greeting 2309. If the query does not find an audio greeting 2310,
the IVR prompts the caller to indicate if he wishes to respond to
the ad 2312. If the query finds an audio greeting 2310, the IVR
plays the audio greeting 2311. The IVR then prompts the caller to
indicate if he wishes to respond to the ad 2312.
If the caller elects not to respond to the ad, he is then prompted
to respond to another ad 2325. If the caller chooses to respond to
another ad, the IVR continues processing at block 2301, otherwise
the call is terminated 2326. If the caller elects to respond to the
ad, the IVR cues the caller to record his response 2319. The IVR
then stores the response to a disk 2320 file and updates the Ad
Database 2321. Specifically, the IVR creates a new record in the
AD_RESPONSE table FIG. 5 populates the fields RSP_MAILBOX_NUMBER
501, RSP_RMAILBOX_NUMBER 502, RSP_DATE_TIME 503, RSP_TYPE 504, and
RSP_FILENAME 505 to indicate the mailbox number of the ad responded
to, the mailbox number of the respondent, the date and time of the
response, the format of the response, and the location of the
response file on the IVR. The field RSP_TYPE 504 is set to VOX to
indicate that the audio recording is in the Dialogic .VOX file
format. Finally, the field RSP_CONVERSION_FLAG 506 is set to FALSE
to indicate that the audio must be converted from the Dialogic .VOX
format to create a new audio file in the RealAudio .RA format for
playback on the Internet.
The IVR also creates a new RealAudio. RA file from Dialogic .VOX
file and stores the RealAudio file to a disk file on the IWS 2322.
The IVR then updates the Ad Database 2323. Specifically, the IVR
creates a new record in the AD_RESPONSE table FIG. 5 and populates
the fields RSP_MAILBOX_NUMBER 501, RSP_RMAILBOX_NUMBER 502,
RSP_DATE_TIME 503, RSP_TYPE 504, and RSP_FILENAME 505 to indicate
the mailbox number of the ad responded to, the mailbox number of
the respondent, the date and time of the response, the format of
the response, and the location of the response file on the IVR. The
field RSP_TYPE 504 is set to RA to indicate that the audio
recording is in the RealAudio .RA file format. Next, the field
RSP_CONVERSION_FLAG 506 is set to TRUE for both the audiotex. VOX
file and the RealAudio. RA file to indicate that the audio files do
not need to be converted.
Finally, the value in the field AD_RESPONSE_COUNT 212 is
incremented by one to indicate that a response has been received
2324.
Responding to an Ad Through the Internet
An exemplary operation of the system, with regard to a specific
Internet user responding to a personal ad via the Internet will now
be treated to accomplish the process as indicated in FIG. 10.
First, suppose an respondent at terminal CT1 connects to the
Internet to respond to a personal advertisement advertised in XYZ
newspaper. The assumed Internet user connects to the Internet and
inputs a Uniform Reference Locator URL resulting in a connection
from the remote terminal CT1 to a Home Page on the Internet Web
Server.
Referring to FIG. 10, from the Home Page 2401 on the IWS, the
Internet user selects an Ad Response Form 2402. The Ad Response
Form instructs the Internet user to enter the five digit mailbox
number of the ad she wishes to respond to 2403. Upon the Internet
user entering her mailbox number, the IWS queries the field
AD_MAILBOX_NUMBER in the Ad Database to determine if the mailbox
number is valid 2404. If the mailbox number is invalid, the
Internet user is presented with an Invalid Mailbox Number Form
2405.
If the mailbox number is valid, the IWS presents the Internet user
with a Results Form 2406. The Results Form 2406 shows the ad the
Internet user selected. Specifically, the Results Form shows the
twenty word text ad that appears in the newspaper 2407. In
addition, the ad contains one or more icons that represent any
additional text or multimedia files (audio, video, photograph) for
the ad that are available on the IWS. These icons include an audio
icon 2408 to denote the ad's audio greeting, a still camera icon
2409 to denote a photograph of the advertiser, a video camera icon
2410 to denote a video clip of the advertiser, or a paper icon 2411
to denote the ad's full text greeting, if the ad was placed on the
Internet. It is to be understood that these icons are merely
representative and that many other possibilities exist to denote
the existence of text and multimedia files. By clicking on an icon,
the Internet user can view or listen to the associated file. In
addition, by selecting a maximize bar 2412, the Internet user can
expand an ad to full page size FIG. 11. The Internet user responds
to an ad by selecting the "Respond" button 2413.
When the Internet user selects the respond button, she is presented
with an Ad Response Form 2414. The Internet user creates a response
by completing a response text field 2416. After completing the Ad
Response Form, the Internet user submits the form by pressing the
"Submit" button 2422. The respondent is then presented with a
Response Confirmation Form 2423. The Response Confirmation Form
gives the advertiser information on enhancing her response with an
audio message, photograph, or video clip.
The IWS then stores the response to a disk file and updates the Ad
Database 2424. Specifically, the IWS creates a new record in the
AD_RESPONSE table FIG. 4 and populates the fields
RSP_MAILBOX_NUMBER 501, RSP_DATE_TIME 503, RSP_TYPE 504, and
RSP_FILENAME 505 to indicate the mailbox number of the ad responded
to, the date and time of the response, the format of the response,
and the location of the response file on the IWS. The field
RSP_TYPE 504 is set to TEXT. Next, the field RSP_CONVERSION_FLAG
506 is set to TRUE to indicate that the text does not need to be
converted to a different format.
Finally, the value in the field AD_RESPONSE_COUNT 212 is
incremented by one to indicate that a response has been received
2425.
Enhancing a Response with Audio, Photograph and Video
As already indicated, after a text response has been submitted via
the Internet, the Internet user is shown a Response Confirmation
Form FIG. 121501. The response confirmation form gives the Internet
user instructions on how to enhance a response to an ad with audio,
video, or a photograph.
A more detailed explanation of how a respondent submits an audio
response, photograph, or video clip via CT1 will now be given. To
submit an audio response, the Internet user first makes an audio
recording using a WAV file editor and then saves the file using her
five digit mailbox number as the file name 1503, for example:
44567.wav. The Internet user then submits the audio file using
e-mail to the recipient's electronic mailbox on the IWS 1504, 1512.
The Internet user's audio response is stored to a disk file on the
IWS and the Ad Database is updated 1505.
Specifically, the IVR creates a new record in the AD_RESPONSE table
FIG. 4 and populates the fields RSP_MAILBOX_NUMBER 501,
RSP_DATE_TIME 503, RSP_TYPE 504, and RSP_FILENAME 506 to indicate
the mailbox number of the ad responded to, the date of the
response, the format of the audio file, and the location of the
audio file on the IVR. The field RSP_TYPE 504 is set to WAV to
indicate that the audio recording is in the Microsoft .WAV file
format. Also, the field RSP_CONVERSION_FLAG 506 is set to FALSE to
indicate that the audio file must be converted from the Microsoft
.WAV format to create two new audio response files: one in the
RealAudio .RA format for playback on the Internet, and another in
the Dialogic .VOX format for playback via the telephone.
The IWS determines if conversion of audio files is needed 1506, and
then creates a new RealAudio .RA file and Dialogic .VOX file from
the Microsoft .WAV file 1507. The RealAudio file is stored on the
IWS and the Dialogic file is stored on the IVR. The IWS also
updates the Ad Database 1508. Specifically, for each new audio
file, the IWS creates a new record in the AD_RESPONSE table FIG. 4
and populates the fields RSP_MAILBOX_NUMBER 501, RSP_DATE_TIME 503,
RSP_TYPE 504, and RSP_FILENAME 505 to indicate the mailbox number
of the ad responded to, the date of the response, the format of the
response, and the location of the response file on the IWS.
Finally, the field RSP_CONVERSION_FLAG 506 is set to TRUE for both
the source audio file (.WAV) and the target audio files (.VOX and
.RA) to indicate that the audio files do not need to be converted
1509.
To send a photograph in response to an ad, the Internet user first
digitizes a photograph using a scanner or takes a photograph with a
digital camera and then saves the image to a .GIF file using her
five digit mailbox number as the file name 1510, for example:
44567.gif. The respondent then submits the graphic file using
e-mail to the recipient's electronic mailbox 1504. The respondent's
photo is stored to a disk file on the IWS and the Ad Database is
updated 1505.
Specifically, the IWS creates a new record in the AD_RESPONSE table
FIG. 4 and populates the RSP_MAILBOX_NUMBER 501, RSP_DATE_TIME 503,
RSP_TYPE 504, and RSP_FILENAME 505 to indicate the mailbox number
of the ad responded to, the date of the response, the file format
of the photograph, and the location of the file on the IWS. The
field RSP_TYPE 504 is set to .GIF to indicate that the graphic file
is in the GIF file format. Finally, the field RSP_CONVERSION_FLAG
506 is set to TRUE to indicate that no file conversion is necessary
as .GIF is the graphic file format used by the IWS 1506. It should
be noted that file conversion may or may not be necessary depending
on what file formats are supported by the IWS and IVR and in what
formats the system allows users to submit files.
To send an advertiser a video clip, the Internet user first
digitizes a video clip and then saves the image to a Microsoft .AVI
file using her five digit mailbox number as the file name 1510, for
example: 44567.avi. Other video formats such as Apple Quicktime, or
MPEG video could also be used. The respondent then submits the
graphic file using e-mail to the recipient's electronic mailbox
1504. The respondent's video is stored to a disk file on the IWS
and the AD Database is updated 1505.
Specifically, the IVR creates a new record in the AD_RESPONSE table
FIG. 4 and populates the fields RSP_MAILBOX_NUMBER 501,
RSP_DATE_TIME 503, RSP_TYPE 504, and RSP_FILENAME 505 to indicate
the mailbox number of the ad responded to, the date of the
response, the file format of the video clip, and the location of
the video file on the IWS. Specifically, the field RSP_TYPE 504 is
set to AVI to indicate that the audio recording is in the Microsoft
.AVI file format. Finally, the field RSP_CONVERSION_FLAG 506 is set
to FALSE to indicate that the VDOLive file must be converted to the
VDOLive format for real time playback on the Internet.
The IWS determines that the video file must be converted to VDOLive
format 1506. The IWS creates a new VDOLive file from the Microsoft
.AVI file and stores the new file to a disk file 1507 on the IWS
and updates the Ad Database 1508. A new record in the AD_RESPONSE
table FIG. 4 is created and the IWS populates the
RSP_MAILBOX_NUMBER 501, RSP_DATE_TIME 503, RSP_TYPE 504, and
RSP_FILENAME 505 fields to indicate the mailbox number of the ad
responded to, the date and time of the response, the format of the
video file, and the location of the video file on the IWS. Finally,
the field RSP_CONVERSION_FLAG 506 is set to TRUE for both record
formats (AVI and VDOLive) in the Ad Database to indicate that the
video file(s) does not need to be converted 1509.
Retrieving Responses Through a Telephone
An exemplary operation of the system, with regard to an advertiser
retrieving responses to his personal ad will now be treated to
accomplish the process as indicated in FIG. 13. First, suppose an
advertiser at terminal T1 places a call to retrieve messages left
in response to his ad. The assumed call involves the advertiser
actuating the buttons to input the number 1 900 777 4444, for
example. As a result, signals are provided to the public telephone
network resulting in a connection from the remote terminal T1 to
the IVR. Using standard DNIS techniques, the IVR associates the
called number 1 900 777 4444 with a specific format, for example, a
message retrieval format.
Referring to FIG. 13, upon receiving a call, the IVR sets the
"logon attempts" equal to zero 2501. The IVR then increments the
"logon attempts" by one 2502 and cues the caller for a mailbox
number and password 2503. The IVR then queries the Ad Database to
determine if the mailbox number and password are valid. If the
entries are not valid, the IVR determines if the caller has
exceeded the maximum, number of logon attempts allowed 2505. If the
caller has exceeded the maximum number of logon attempts allowed,
the call is terminated 2506. If the maximum number of logon
attempts allowed has not been exceeded, the IVR increments the
"logon attempts" by one 2502 and again cues the caller for a
mailbox number and password 2503.
If the entries are valid, the IVR then queries the AD_RESPONSE
table to determine if the advertiser has any responses 2507. If the
advertiser has no responses, the call is terminated 2506. If the
IVR finds a response, the IVR plays the text 2513 and audio 2514
messages from the respondent. If a response is in text form, the
IVR uses text to speech to play the message. If there are
additional responses, the caller is returned to block 2513.
Otherwise, the call is terminated 2506.
Retrieving Messages Through the Internet
An exemplary operation of the system, with regard to an advertiser
retrieving her messages via the Internet will now be treated to
accomplish the process as indicated in FIG. 14. First, suppose an
advertiser at terminal CT1 connects to the Internet to retrieve
messages. The assumed Internet user connects to the Internet and
inputs a Uniform Reference Locator URL resulting in a connection
from the remote terminal CT1 to a Home Page 1701 on the Internet
Web Server.
Referring to FIG. 14, from the Home Page 1701 on the Internet Web
Server, the advertiser selects a Message Retrieval Form 1702. The
Message Retrieval Form 1702 instructs the advertiser to enter a
mailbox number 1703 and password 1704. The IWS then queries the Ad
Database to determine if the mailbox number and password are valid
1705. If the entries are not valid, the Internet user is presented
with an Invalid Mailbox and Password Form 1706. If the entries are
valid 1705, the IWS queries the Ad Database 1707 to find responses
to the advertiser's ad.
If there are no responses, the IWS presents the advertiser with a
No Responses Form 1709. If the IWS finds one or more responses, the
IWS presents the advertiser with a Personal Ad Messages Form 1710.
The Personal AD Messages Form 1709 shows any messages for the
advertiser. Each message shows the date 1712 and time 1713 the
message was received and contains one or more icons that represent
the contents of the message. A text icon 1714 denotes a text
message; an audio icon 1715 denotes an audio message; a still
camera icon 1716 denotes a photograph; a video camera icon 1717
denotes a video clip. By clicking on an icon, the advertiser can
view or listen to the associated file.
* * * * *