U.S. patent number 3,803,578 [Application Number 05/280,590] was granted by the patent office on 1974-04-09 for apparatus for use with a dispatching system having visual and audible signals.
Invention is credited to Edward K. LaVanway.
United States Patent |
3,803,578 |
LaVanway |
April 9, 1974 |
**Please see images for:
( Certificate of Correction ) ** |
APPARATUS FOR USE WITH A DISPATCHING SYSTEM HAVING VISUAL AND
AUDIBLE SIGNALS
Abstract
Apparatus for use with a system for holding and dispatching
customers in a business establishment having a plurality of
separate operating stations such as a bank so that customers can be
retained in a single line and then dispatched to an operating
station when the operator at that station is free to transact
business. A number of remote units are connected to a master unit
such that energizing actuating means at the remote unit causes a
bell to ring momentarily and flashes a light at both the remote
unit and the master unit. The bell indicates to those standing in
line that an operating station is ready to service the next
customer and the flashing lamp at the master unit indicates which
particular operating station is ready for use. The flashing lamp at
the remote unit helps the customer find the right operating
station. The system includes a counter at each remote unit
energized by the actuating means so that information regarding the
number of customer transactions will be recorded at each operating
station.
Inventors: |
LaVanway; Edward K.
(Farmington, MI) |
Family
ID: |
26720726 |
Appl.
No.: |
05/280,590 |
Filed: |
August 14, 1972 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
Issue Date |
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43692 |
Jun 5, 1970 |
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Current U.S.
Class: |
340/286.06;
340/815.73; 340/815.69; 340/326 |
Current CPC
Class: |
G08B
7/06 (20130101); G07C 11/00 (20130101); G07C
2011/04 (20130101) |
Current International
Class: |
G07C
11/00 (20060101); G08B 7/06 (20060101); G08B
7/00 (20060101); G08b 007/00 () |
Field of
Search: |
;340/248RX,326R,378R,286R,332R |
References Cited
[Referenced By]
U.S. Patent Documents
Primary Examiner: Pitts; Harold I.
Attorney, Agent or Firm: Hauke, Gifford, Patalidis &
Dumont
Parent Case Text
RELATIONSHIP TO OTHER APPLICATION
The present application is a continuation-in-part of application
Ser. No. 43,692, filed June 5, 1970 and now abandoned.
Claims
1. Apparatus for use in a system for retaining customers in a
single line and then dispatching them to one of a number of service
areas as the service areas become free, said apparatus comprising a
master unit disposed to be viewed by the customers in the line and
a remote unit disposed at each of the service areas in a position
to be viewed by the customers in the single line, said master unit
being adapted for connection to a source of ordinary line voltage,
an electrical connection between said master unit and said remote
units, said electrical connection including a step-down transformer
for reducing the line voltage connecting said master unit and said
remote units, said remote units being portable and being connected
with said master unit, audio indicating means associated with said
master unit and visual indicating means on said remote units and on
said master unit, means at said remote units for actuating
simultaneously both the audio indicating means and the visual
indicating means whereby the availability of a service area will be
indicated by the audio indicating means, the particular service
area which is available will be indicated by the visual indicating
means on the master unit and the location of the available service
area will be
2. The apparatus as defined in claim 1 and including means for
recording and indicating each time the actuating means on said
remote unit has been
3. The apparatus defined in claim 1 and in which said visual
indicating means comprises electric lamps and including means for
flashing at least
4. The apparatus defined in claim 3 and including means holding
said actuating means in an actuated position for a predetermined
period of
5. The apparatus as defined in claim 1 and in which said master
unit and said remote unit indicating means includes lamps at said
master unit and at said remote units and said electrical
connections including electrical relays energizing said master unit
lamps upon actuation of one of said remote units.
Description
BACKGROUND OF THE INVENTION
I. Field of the Invention
The present invention relates to apparatus for use in a system for
controlling customer traffic in a business establishment and more
particularly to apparatus for a system for directing customers from
a single waiting area to one of a plurality of customer service
stations as those stations becomes free.
II. Description of the Prior Art
In business establishments having a plurality of operating
stations, such as a bank with a number of different teller windows,
it has been the customary practice for customers to wait in lines
in front of the individual stations for their turn to conduct their
business. This method of operation is by no means the most
efficient in which to accomodate customers in a business operation.
Often a person seeking to conduct his transactions in the quickest
manner possible will understandably choose to wait in the shortest
line. However, since each transaction will take a different amount
of time, it is impossible to quess which window will be free first
and it is often the case that the shortest line requires a longer
waiting time than another longer line. This situation often
produces a sense of dissatisfaction and disgruntlement on the part
of the customer. Furthermore, it is often the case that in large
business establishments with a plurality of operating stations,
such as a bank, that only a portion of the operating stations are
visible to the customer at any one time or that the customer is
unable to observe all operating stations simultaneously. In this
situation, the customer will often wait in a near line in order to
conduct his business whereas an operating station not entirely
visible to the customer may have few or no customers waiting to
transact business. This situation leads to an inefficient system of
accommodating customers and one that is generally
unsatisfactory.
To overcome this problem, many banks and similar establishments are
now utilizing a system wherein the customers are maintained in a
single line away from the tellers so that they can move to the
first teller who becomes free. This is a better system than those
previously used for the reasons given above. A problem often
encountered with the use of such a single line system, however, is
that the teller's windows are not all equally visible from the
single line. Also, unless the next patron is paying attention,
several minutes may go by before he realizes that a window has been
free.
The present invention provides apparatus to be used in a single
line system and which makes such a system more efficient.
U. S. Pat. No. 3,182,357, issued to R. G. Tuttle on May 11, 1965,
discloses a similar system for banks and grocery stores but which
utilizes a plurality of waiting stations. Means are provided to
release customers from the waiting stations in turn as a service
area becomes free. While this alleviates the problems encountered
by customers who select the wrong line in a bank or the like where
each teller has his own line, it does not eliminate the problem.
The wrong line can be selected at the waiting station and although
it is impossible that a poor selection would cause a person to wait
an additional time longer than one complete cycle through the
waiting stations, it is entirely possible that a person coming to a
particular waiting station after another had assumed the same
position at another station could be released first.
The present invention provides apparatus which insures that the
first person in line will be served first.
SUMMARY OF THE PRESENT INVENTION
The apparatus of the present invention is comprised of a plurality
of remote operating units connected to a master unit. The master
unit is positioned to be visible to customers waiting in a single
line and the remote units are placed at the various operating
stations. When an operating station is free to conduct business,
the operator will energize actuating means on the remote unit to
sound a bell and to illuminate two flashing lights for a
predetermined time; one light at the master unit will indicate by
station number, letter, or other designation which operating
station is free to conduct business, while the light at the remote
unit, arranged in a manner visible to the line of customers, will
provide a further indication of the station free to conduct
business. Furthermore, a counter is installed on each remote unit
which records the number of customers serviced at that station,
thus allowing the management of the business establishment to
determine the productivity of each station operator, customer
business volume of the business establishment and the like.
Finally, for convenience, the system operates on ordinary line
voltage. However, as a safety factor, a step-down transformer is
utilized to reduce the line voltage, thereby eliminating the danger
of harmful electric shock to the station operators. Therefore, a
primary object of this invention is to provide an apparatus to make
more efficient use of a system for dispatching customers in a
business establishment from a single waiting line to available
customer service stations.
Another object is to record the number of transactions carried on
at each station in a business establishment with a plurality of
operating stations by providing means automatically registering a
count each time the remote unit is actuated to indicate that the
operator at that station is free to service the next customer.
Another object is to provide a system of controlling the flow of
persons in a business establishment with a plurality of operating
stations which utilizes convenient line voltage and yet eliminates
the danger of harmful electric shock by providing a step-down
transformer in the system intermediate the master unit and each of
the remote units.
DESCRIPTION OF THE DRAWINGS
Other objects and advantages of the invention will become evident
as the invention is further described in conjunction with the
accompanying drawings in which like parts refer to like parts
throughout the several views and in which:
FIG. 1 is a perspective view illustrating the system of the present
invention ready for use;
FIG. 2 is a perspective view of a portion of a preferred master
unit and one preferred remote unit of the system of the present
invention; and
FIG. 3 is a schematic representation of a preferred electrical
circuit for the system of the present invention.
DESCRIPTION OF THE PREFERRED EMBODIMENT
Now referring to the drawings for a detailed description of the
present invention, a preferred embodiment thereof is illustrated in
FIGS. 1 and 2 as comprising a master unit 10 and a plurality of
remote units 12. The remote units 12 are individually placed at an
operating station, indicated generally by reference characters 14,
while the master unit 10 is supported by a stand 16 and is placed
adjacent a waiting area 18.
The remote units 12 each preferably comprises a base portion 20, a
post 22 supported by the base portion 20 and an indicating portion
24 supported by the post 22. A numeral, indicated by reference
character 26 formed on the indicating portion 24, designates an
operating station and corresponds with the same numeral in a row of
indicia 28 formed on the master unit 10. In the preferred
embodiment illustrated, the master unit 10 can be connected with
eight remote units 12, but it is apparent that a greater or lesser
number of remote units 12 can be provided depending upon the needs
of the particular bank or other business establishment.
Each remote unit 12 further comprises upper and lower triangular
cap members 30 and 32, respectively, which retain transluscent
panes 34 in place. The numerals 26 are formed in the panes 34 with
the triangular cap members 30 and 32 displaying the panes 34 in a
position so that they are visible from the greatest possible number
of directions. The base portion 20 includes an actuating portion 36
of a switch, preferably of the plunger type, and a counter
indicator 38 which indicates the number of times the actuating
portion 36 has been depressed in a manner which will be
subsequently described.
The master unit 10 preferably comprises a housing 40 having a front
transluscent panel 42 on which the numerals 28 and a set of
instructions 44 can be displayed.
Referring now to FIG. 3, a preferred electrical diagram of the
present invention is illustrated. Lines 50 and 52 are adapted to be
connected in the conventional manner to ordinary line voltage,
usually 115 volts AC, to provide electrical power for the system. A
conventional switch 54 in line 50 operates to turn the system on or
off and main sign lights 56, mounted within the housing 40 of the
main unit 10, are energized by the switch 54 so that the panel 42
is illuminated whenever the system is in operation.
A flashing motor 56 is connected across lines 50 and 52 in series
with a plurality of single pole, single throw relays 60 and master
indicator lights 62. The lights 62 are positioned in the housing 40
with one light disposed behind each numeral in the row of numerals
28. Thus, while in the schematic only three lights 62a, 62b and 62c
and their corresponding relays 60a, 60b and 60c are illustrated, it
is to be understood that in the particular embodiment being
described there would be eight such sets and in other embodiments
more or less could be provided depending upon the needs of the
particular business establishment.
It is clear then that when a relay 60 is closed the flashing motor
58 will cause the light 62 in series with the particular relay 60
to flash to draw customer attention to the particular numeral in
the row of numerals 28 which is being illuminated.
A step-down transformer 64 is also connected across lines 50 and
52. The step-down transformer 64 reduces the 115 volt line voltage
to 24 volts in the present embodiment of the invention in a manner
well known in the art prior to connection to the remote units 12,
thus eliminating any dangerous electrical shock hazard to operators
of the remote units 12.
Each remote unit 12 is identical to the other remote units 12 so
that a description of one will suffice as a description for all of
them. Power is supplied to the remote units 12 through leads 66 and
68 which are connected directly to the electrical output terminals
70 and 72, respectively, of step-down transformer 64. Connected in
series across leads 66 and 68 are a single-pole, single throw
switch 74 and remote unit light 76. It has been found to be
convenient to use a common push button type switch for switch 74
and this is the actuating portion 36 of FIG. 2. Switch 74 is
operated in conjunction with a time delay 78, thus holding the
switch 74 in a closed state for a predetermined period of time. The
time delay 78 is of the conventional relay type and a time delay of
about 15 seconds has been found convenient for the present
invention. However, the time delay 78 may be easily adjusted for
time delays up to several minutes in standard time delay devices.
Remote station light 76 is preferably a 24 volt incandescent light
bulb and is connected in series with the switch 74 and the
step-down transformer 64, such that closure of switch 74 will
illuminate the remote unit light 76. It has been found convenient
to connect the remote unit light 76 to the switch 74 through a two
wire standard female-male electrical connector 80.
A solenoid 82 is connected in parallel with the light 76 so that it
too is energized each time the switch 74 is actuated. The solenoid
82 energizes a standard rotary type counter 83, the indicator 38
(FIG. 2) of which is in view on the base portion 20 of the remote
unit 12. The solenoid 82 remains in the energized state until
switch 74 is again opened. When the switch 74 opens, the solenoid
82 deenergizes, thus being ready to increment counter 83 upon the
next closure of switch 74. In this manner, each closure of switch
74 is automatically recorded by counter 83. A dial 85 (FIG. 2) is
preferably provided on the exterior of the base portion 20 to
permit the counter to be manually reset. Female and male connectors
88 and 90 are preferably provided to permit connection and
disconnection of the remote units 12 and from the leads 66 and
68.
The master unit 10 also includes latching mechanism 84 for the
relays 60 and these are connected to the switch 74 and step-down
transformer 64 by lines 86 and 88 and connectors 90a. Thus, when
switch 74 is closed, latching mechanism 84a for the particular
remote unit 12 is energized to close the corresponding relay 60a
and thus energize the light 62a at the master unit 10. When the
switch 74 is returned to the open state by the time delay 78,
latching mechanism 84a deenergizes, thus returning relay 60a to the
open position so that both lights 62a and 76a are deenergized.
A flashing motor 92 is illustrated as being connected in the
circuit for the lamp 76. It is clear, however, that a single
flashing motor could, if desired, be used for all of the lamps 76
in the remote unit 12. A bell 94 is provided in the master unit 10
to be actuated by the switch 74. The bell 94 preferably is of the
type which strikes but once each time the switch 74 is
actuated.
The operation of the present invention may now be described for use
in a bank, although the use of the present invention in grocery
stores, shopping markets and the like are well within the scope of
the invention. The banking customers form one line near or in front
of the master unit 10, preferably in the area 18 as indicated in
FIG. 1. Each teller window 14 is equipped with a remote control
unit 12. As the teller is finished with a customer and ready to
accommodate another customer, the teller closes switch 74 by the
actuating portion 36 on his remote unit. The closure of switch 74
will activate time delay 78 and will energize latching mechanism
84, thus closing relay 60. The closure of relay 60 will cause the
bell 94 to sound and will complete the circuit to the master
indicator lamp 62 which, when utilized in conjunction with the
flashing motor 58, will continue flashing until the relay 60
resumes an open state. The closure of switch 74 will also
illuminate the remote station light 76 so that it will begin
flashing and energize solenoid 82, thus incrementing counter 83.
The bank customer in the front of the line will thus hear the bell
so that his attention will be called to the master unit 10. The
flashing light on the panel 42 of the master unit 10 indicates the
designation of the teller station that is free to accommodate the
customer. The customer then may identify the free teller station by
observing that the remote station light 76 disposed within the
indicator portion 24 is also flashing.
After the switch 74 has remained closed for a predetermined time,
the time delay 78 will again open the switch 74, thus extinguishing
the remote unit light 76 and deenergizing the latching mechanism 84
which in turn opens the relay 60, thus extinguishing the flashing
master indicator light 62.
In addition, as the switch 74 resumes an open position, solenoid 82
deenergizes and is thus ready to increment counter 83 upon the next
closure of switch 74. The counter 83 may be used by the management
of the bank to check the productivity of the individual tellers,
the amount of customer business, and the like. When the teller is
finished with the customer, the teller again closes the switch 74
and the process described above is repeated.
It is apparent that an apparatus has been described which will
facilitate the utilization of a system for dispensing of service at
a number of stations in business establishments where this is the
manner in which services are provided. The system includes an audio
indication that a service area is free and a visual indication of
which service area is ready to service the customer. Safety
features are provided so that there is little danger of accident,
and a counting means is incorporated into the apparatus so that the
system can also be used for purposes of evaluation.
It is also apparent that the particular system described can be
readily installed in existing establishments. In a sense it is
completely portable as it can be plugged into the wall and be put
into operation. The remote units and the master unit can be moved
from one place to another and do not become permanent fixtures, so
that it is not necessary to substantially modify the existing
structures to accommodate the present apparatus and to use such
apparatus in a system for insuring efficient customer handling. A
standard assembly can be provided to accommodate a predetermined
number of remote units, but the apparatus will still function with
less than this number of remote units. Those that will be used in a
given situation will be simply plugged into the master unit.
It is also apparent that although I have described but a single
embodiment of my invention many changes can be made therein without
departing from the spirit of the present invention or the scope of
the appended claims.
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