U.S. patent application number 16/887054 was filed with the patent office on 2020-09-17 for management of unmanaged user accounts and tasks in a multi-account mobile application.
The applicant listed for this patent is Citrix Systems, Inc.. Invention is credited to Nitin Desai, Zhongmin Lang.
Application Number | 20200293364 16/887054 |
Document ID | / |
Family ID | 1000004857341 |
Filed Date | 2020-09-17 |
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United States Patent
Application |
20200293364 |
Kind Code |
A1 |
Desai; Nitin ; et
al. |
September 17, 2020 |
Management of Unmanaged User Accounts and Tasks in a Multi-Account
Mobile Application
Abstract
Methods, systems, computer-readable media, and apparatuses for
providing mobile application management (MAM) functionalities are
presented. In some embodiments, a mobile device may initialize a
partially managed application associated with a first managed user
account and an unmanaged user account. The mobile device may
execute first managed tasks associated with the first managed user
account in accordance with a first set of MAM policies provided by
a first MAM service provider. The mobile device may execute
unmanaged tasks associated with the unmanaged account independent
of the first set of MAM policies. In some embodiments, the mobile
device may initialize the multi-account managed application
associated with a second managed user account.
Inventors: |
Desai; Nitin; (Coral
Springs, FL) ; Lang; Zhongmin; (Parkland,
FL) |
|
Applicant: |
Name |
City |
State |
Country |
Type |
Citrix Systems, Inc. |
Fort Lauderdale |
FL |
US |
|
|
Family ID: |
1000004857341 |
Appl. No.: |
16/887054 |
Filed: |
May 29, 2020 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
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15357363 |
Nov 21, 2016 |
10713087 |
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16887054 |
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14151972 |
Jan 10, 2014 |
9501315 |
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15357363 |
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Current U.S.
Class: |
1/1 |
Current CPC
Class: |
H04L 67/10 20130101;
G06F 9/48 20130101; G06F 9/468 20130101; H04W 12/0808 20190101;
H04L 63/20 20130101; G06F 21/60 20130101; H04L 67/306 20130101;
H04L 67/141 20130101; H04L 67/20 20130101 |
International
Class: |
G06F 9/46 20060101
G06F009/46; H04W 12/08 20060101 H04W012/08; H04L 29/08 20060101
H04L029/08 |
Claims
1. A method comprising: receiving, by a client agent of a user
device, from an enterprise gateway, first management information
associated with an enterprise account accessed via an application;
configuring, via the client agent, the application using first
management information associated with the enterprise account,
wherein the first management information specifies access
restrictions for providing restricted access to first information
associated with the enterprise account; providing the restricted
access, via the application, in accordance with the access
restrictions, to the first information associated with the
enterprise account; and providing unrestricted access, via the
application, to second information associated with a personal
account accessed via the application.
2. The method of claim 1, wherein the access restrictions prevent
one or more of cutting, copying, or pasting of the first
information.
3. The method of claim 1, wherein the access restrictions prevent
editing of the first information.
4. The method of claim 1, wherein the access restrictions prevent
execution of a task associated with accessing the first
information, further comprising: determining a second task that is
semantically equivalent to the prevented task, wherein the second
task is associated with accessing the second information; and
permitting execution of the second task.
5. The method of claim 1, wherein the access restrictions cause the
user device to automatically delete the first information from the
user device without deleting the second information from the user
device.
6. The method of claim 1, further comprising: determining device
state information associated with the enterprise account; and based
on the device state information, automatically switching from a
display of the second information to a display of the first
information.
7. The method of claim 6, wherein the device state information
comprises one or more of location information or network connection
information.
8. An apparatus comprising one or more processors; and memory
storing instructions that, when executed by the one or more
processors, cause the apparatus to perform: receiving, by a client
agent on the apparatus, from an enterprise gateway, first
management information associated with an enterprise account
accessed via an application on the apparatus; configuring, via the
client agent, the application using first management information
associated with the enterprise account, wherein the first
management information specifies access restrictions for providing
restricted access to first information associated with the
enterprise account; providing the restricted access, via the
application, in accordance with the access restrictions, to the
first information associated with the enterprise account; and
providing unrestricted access, via the application, to second
information associated with a personal account accessed via the
application.
9. The apparatus of claim 8, wherein the access restrictions
prevent one or more of cutting, copying, or pasting of the first
information.
10. The apparatus of claim 8, wherein the access restrictions
prevent editing of the first information.
11. The apparatus of claim 8, wherein the access restrictions
prevent execution of a task associated with accessing the first
information, wherein the instructions, when executed by the one or
more processors, further cause the apparatus to perform:
determining a second task that is semantically equivalent to the
prevented task, wherein the second task is associated with
accessing the second information; and permitting execution of the
second task.
12. The apparatus of claim 8, wherein the access restrictions cause
the apparatus to automatically delete the first information from
the apparatus without deleting the second information from the
apparatus.
13. The apparatus of claim 8, wherein the instructions, when
executed by the one or more processors, further cause the apparatus
to perform: determining device state information associated with
the enterprise account; and based on the device state information,
automatically switching from a display of the second information to
a display of the first information.
14. The apparatus of claim 13, wherein the device state information
comprises one or more of location information or network connection
information.
15. One or more non-transitory computer-readable media storing
instructions that, when executed by a device, cause the device to
perform: receiving, by a client agent, from an enterprise gateway,
first management information associated with an enterprise account
accessed via an application; configuring, via the client agent, the
application using first management information associated with the
enterprise account, wherein the first management information
specifies access restrictions for providing restricted access to
first information associated with the enterprise account; providing
the restricted access, via the application, in accordance with the
access restrictions, to the first information associated with the
enterprise account; and providing unrestricted access, via the
application, to second information associated with a personal
account accessed via the application.
16. The one or more non-transitory computer-readable media of claim
15, wherein the access restrictions prevent one or more of cutting,
copying, or pasting of the first information.
17. The one or more non-transitory computer-readable media of claim
15, wherein the access restrictions prevent editing of the first
information.
18. The one or more non-transitory computer-readable media of claim
15, wherein the access restrictions prevent execution of a task
associated with accessing the first information, wherein the
instructions, when executed, further cause the device to perform:
determining a second task that is semantically equivalent to the
prevented task, wherein the second task is associated with
accessing the second information; and permitting execution of the
second task.
19. The one or more non-transitory computer-readable media of claim
15, wherein the access restrictions cause the device to
automatically delete the first information without deleting the
second information.
20. The one or more non-transitory computer-readable media of claim
15, wherein the instructions, when executed, further cause the
device to perform: determining device state information associated
with the enterprise account; and based on the device state
information, automatically switching from a display of the second
information to a display of the first information.
Description
CROSS-REFERENCE TO RELATED APPLICATIONS
[0001] This application is a continuation of and claims priority to
U.S. patent application Ser. No. 15/357,363, filed on Nov. 21,
2016, entitled "MANAGEMENT OF UNMANAGED USER ACCOUNTS AND TASKS IN
A MULTI-ACCOUNT MOBILE APPLICATION", which is a continuation of
U.S. patent application Ser. No. 14/151,972, filed Jan. 10, 2014,
entitled "MANAGEMENT OF UNMANAGED USER ACCOUNTS AND TASKS IN A
MULTI-ACCOUNT MOBILE APPLICATION". The above-mentioned patent
applications are incorporated by reference herein in their
entirety.
BACKGROUND
[0002] Aspects of the disclosure relate to computer hardware and
software. In particular, one or more aspects of the disclosure
generally relate to computer hardware and software for providing
mobile device management functionalities.
[0003] Increasingly, corporations and other organizations are
providing and/or otherwise enabling their employees and other
associates with mobile devices, such as smart phones, tablet
computers, and other mobile computing devices. As these devices
continue to grow in popularity and provide an increasing number of
functions, many organizations may wish to place certain controls on
how these devices can be used, what resources these devices can
access, and how the applications running on these devices can
interact with other resources. For example, many organizations may
wish to place certain controls on one or more applications present
on these devices to control how the user can interact with those
applications.
SUMMARY
[0004] Various aspects of the disclosure provide efficient,
effective, functional, and convenient ways of controlling how
mobile devices can be used, what resources mobile devices can
access, and how the applications and other software running on
these devices can interact with other resources. In particular, in
one or more embodiments discussed in greater detail below, mobile
application management functionalities are deployed, implemented,
and/or used in a number of different ways to provide one or more of
these and/or other advantages.
[0005] Using some conventional systems, enterprise organizations
may be able to manage an application in its entirety or not at all.
In one or more embodiments discussed in greater detail below,
techniques for selectively managing various aspects of applications
are provided.
[0006] In some embodiments, a mobile device may initialize a
partially managed application associated with a first managed user
account and an unmanaged user account. The mobile device may
execute one or more first managed tasks associated with the first
managed user account in accordance with a first set of mobile
application management (MAM) policies provided by a first MAM
service provider. In addition, the mobile device may execute one or
more unmanaged tasks associated with the unmanaged user account
independent of the first set of MAM policies provided by the first
MAM service provider. The mobile device may concurrently execute
the one or more first managed tasks and the one or more unmanaged
tasks.
[0007] In some embodiments, a mobile device may initialize a
multi-account managed application associated with a first managed
user account and a second managed user account different from the
first managed user account. The mobile device may execute one or
more first managed tasks associated with the first managed user
account in accordance with a first set of mobile application
management (MAM) policies provided by a first MAM service provider
and independent of a second set of MAM policies provided by a
second MAM service provider. The second set of MAM policies may be
different from the first set of MAM policies and the second MAM
service provider may be different from the first MAM service
provider. The mobile device may execute one or more second managed
tasks associated with the second managed user account in accordance
with the second set of MAM policies provided by the second MAM
service provider and independent of the first set of MAM policies
provided by the first MAM service provider. The mobile device may
concurrently execute the one or more first managed tasks and the
one or more second managed tasks.
[0008] These features, along with many others, are discussed in
greater detail below.
BRIEF DESCRIPTION OF THE DRAWINGS
[0009] The present disclosure is illustrated by way of example and
not limited in the accompanying figures in which like reference
numerals indicate similar elements and in which:
[0010] FIG. 1 depicts an illustrative computer system architecture
that may be used in accordance with one or more illustrative
aspects described herein.
[0011] FIG. 2 depicts an illustrative remote-access system
architecture that may be used in accordance with one or more
illustrative aspects described herein.
[0012] FIG. 3 depicts an illustrative virtualized (hypervisor)
system architecture that may be used in accordance with one or more
illustrative aspects described herein.
[0013] FIG. 4 depicts an illustrative cloud-based system
architecture that may be used in accordance with one or more
illustrative aspects described herein.
[0014] FIG. 5 depicts an illustrative enterprise mobility
management system.
[0015] FIG. 6 depicts another illustrative enterprise mobility
management system.
[0016] FIG. 7 depicts a flowchart that illustrates a method of
initializing a multi-account managed application and selectively
enforcing management policies to accounts of the multi-account
managed application in accordance with one or more illustrative
aspects discussed herein.
[0017] FIG. 8 depicts a flowchart that illustrates a method of
executing a task while preventing a semantically equivalent task in
accordance with one or more illustrative aspects discussed
herein.
[0018] FIG. 9 depicts a flowchart that illustrates a method of
switching between managed tasks and unmanaged tasks based on which
user account of a partially managed application is in focus in
accordance with one or more illustrative aspects discussed
herein.
[0019] FIG. 10 depicts a flowchart that illustrates a method of
switching between first managed tasks and second managed tasks
based on which user account of a multi-account managed application
is in focus in accordance with one or more illustrative aspects
discussed herein.
[0020] FIG. 11 depicts a flowchart that illustrates a method of
performing tasks in a background context in accordance with one or
more illustrative aspects discussed herein.
DETAILED DESCRIPTION
[0021] In the following description of the various embodiments,
reference is made to the accompanying drawings identified above and
which form a part hereof, and in which is shown by way of
illustration various embodiments in which aspects described herein
may be practiced. It is to be understood that other embodiments may
be utilized and structural and functional modifications may be made
without departing from the scope described herein. Various aspects
are capable of other embodiments and of being practiced or being
carried out in various different ways.
[0022] As a general introduction to the subject matter described in
more detail below, aspects described herein are directed towards
controlling remote access to resources at an enterprise computing
system using managed mobile applications at mobile computing
devices. An access manager may perform a validation process that
determines whether a mobile application requesting access to
enterprise resources has accurately identified itself and has not
been subsequently altered after installation at the mobile
computing device. In this way, the access manager may ensure the
mobile application requesting access to the enterprise resource can
be trusted and is not attempting to circumvent the security
mechanisms used to protect those enterprise resources. As a result,
individuals associated with the enterprise may advantageously
utilize enterprise resources at their personal mobile devices.
[0023] It is to be understood that the phraseology and terminology
used herein are for the purpose of description and should not be
regarded as limiting. Rather, the phrases and terms used herein are
to be given their broadest interpretation and meaning. The use of
"including" and "comprising" and variations thereof is meant to
encompass the items listed thereafter and equivalents thereof as
well as additional items and equivalents thereof. The use of the
terms "mounted," "connected," "coupled," "positioned," "engaged"
and similar terms, is meant to include both direct and indirect
mounting, connecting, coupling, positioning and engaging.
[0024] Computing Architecture
[0025] Computer software, hardware, and networks may be utilized in
a variety of different system environments, including standalone,
networked, remote-access (aka, remote desktop), virtualized, and/or
cloud-based environments, among others. FIG. 1 illustrates one
example of a system architecture and data processing device that
may be used to implement one or more illustrative aspects described
herein in a standalone and/or networked environment. Various
network nodes 103, 105, 107, and 109 may be interconnected via a
wide area network (WAN) 101, such as the Internet. Other networks
may also or alternatively be used, including private intranets,
corporate networks, local area networks (LANs), metropolitan area
networks (MAN), wireless networks, personal networks (PAN), and the
like. Network 101 is for illustration purposes and may be replaced
with fewer or additional computer networks. A LAN may have one or
more of any known LAN topology and may use one or more of a variety
of different protocols, such as Ethernet. Devices 103, 105, 107,
109 and other devices (not shown) may be connected to one or more
of the networks via twisted pair wires, coaxial cable, fiber
optics, radio waves or other communication media.
[0026] The term "network" as used herein and depicted in the
drawings refers not only to systems in which remote storage devices
are coupled together via one or more communication paths, but also
to stand-alone devices that may be coupled, from time to time, to
such systems that have storage capability. Consequently, the term
"network" includes not only a "physical network" but also a
"content network," which is comprised of the data--attributable to
a single entity--which resides across all physical networks.
[0027] The components may include data server 103, web server 105,
and client computers 107, 109. Data server 103 provides overall
access, control and administration of databases and control
software for performing one or more illustrative aspects describe
herein. Data server 103 may be connected to web server 105 through
which users interact with and obtain data as requested.
Alternatively, data server 103 may act as a web server itself and
be directly connected to the Internet. Data server 103 may be
connected to web server 105 through the network 101 (e.g., the
Internet), via direct or indirect connection, or via some other
network. Users may interact with the data server 103 using remote
computers 107, 109, e.g., using a web browser to connect to the
data server 103 via one or more externally exposed web sites hosted
by web server 105. Client computers 107, 109 may be used in concert
with data server 103 to access data stored therein, or may be used
for other purposes. For example, from client device 107 a user may
access web server 105 using an Internet browser, as is known in the
art, or by executing a software application that communicates with
web server 105 and/or data server 103 over a computer network (such
as the Internet).
[0028] Servers and applications may be combined on the same
physical machines, and retain separate virtual or logical
addresses, or may reside on separate physical machines. FIG. 1
illustrates just one example of a network architecture that may be
used, and those of skill in the art will appreciate that the
specific network architecture and data processing devices used may
vary, and are secondary to the functionality that they provide, as
further described herein. For example, services provided by web
server 105 and data server 103 may be combined on a single
server.
[0029] Each component 103, 105, 107, 109 may be any type of known
computer, server, or data processing device. Data server 103, e.g.,
may include a processor 111 controlling overall operation of the
rate server 103. Data server 103 may further include RAM 113, ROM
115, network interface 117, input/output interfaces 119 (e.g.,
keyboard, mouse, display, printer, etc.), and memory 121. I/O 119
may include a variety of interface units and drives for reading,
writing, displaying, and/or printing data or files. Memory 121 may
further store operating system software 123 for controlling overall
operation of the data processing device 103, control logic 125 for
instructing data server 103 to perform aspects described herein,
and other application software 127 providing secondary, support,
and/or other functionality which may or may not be used in
conjunction with aspects described herein. The control logic may
also be referred to herein as the data server software 125.
Functionality of the data server software may refer to operations
or decisions made automatically based on rules coded into the
control logic, made manually by a user providing input into the
system, and/or a combination of automatic processing based on user
input (e.g., queries, data updates, etc.).
[0030] Memory 121 may also store data used in performance of one or
more aspects described herein, including a first database 129 and a
second database 131. In some embodiments, the first database may
include the second database (e.g., as a separate table, report,
etc.). That is, the information can be stored in a single database,
or separated into different logical, virtual, or physical
databases, depending on system design. Devices 105, 107, 109 may
have similar or different architecture as described with respect to
device 103. Those of skill in the art will appreciate that the
functionality of data processing device 103 (or device 105, 107,
109) as described herein may be spread across multiple data
processing devices, for example, to distribute processing load
across multiple computers, to segregate transactions based on
geographic location, user access level, quality of service (QoS),
etc.
[0031] One or more aspects may be embodied in computer-usable or
readable data and/or computer-executable instructions, such as in
one or more program modules, executed by one or more computers or
other devices as described herein. Generally, program modules
include routines, programs, objects, components, data structures,
etc. that perform particular tasks or implement particular abstract
data types when executed by a processor in a computer or other
device. The modules may be written in a source code programming
language that is subsequently compiled for execution, or may be
written in a scripting language such as (but not limited to)
Javascript or ActionScript. The computer executable instructions
may be stored on a computer readable medium such as a nonvolatile
storage device. Any suitable computer readable storage media may be
utilized, including hard disks, CD-ROMs, optical storage devices,
magnetic storage devices, and/or any combination thereof. In
addition, various transmission (non-storage) media representing
data or events as described herein may be transferred between a
source and a destination in the form of electromagnetic waves
traveling through signal-conducting media such as metal wires,
optical fibers, and/or wireless transmission media (e.g., air
and/or space). Various aspects described herein may be embodied as
a method, a data processing system, or a computer program product.
Therefore, various functionalities may be embodied in whole or in
part in software, firmware and/or hardware or hardware equivalents
such as integrated circuits, field programmable gate arrays (FPGA),
and the like. Particular data structures may be used to more
effectively implement one or more aspects described herein, and
such data structures are contemplated within the scope of computer
executable instructions and computer-usable data described
herein.
[0032] With further reference to FIG. 2, one or more aspects
described herein may be implemented in a remote-access environment.
FIG. 2 depicts an example system architecture including a generic
computing device 201 in an illustrative computing environment 200
that may be used according to one or more illustrative aspects
described herein. Generic computing device 201 may be used as a
server 206a in a single-server or multi-server desktop
virtualization system (e.g., a remote access or cloud system)
configured to provide virtual machines for client access devices.
The generic computing device 201 may have a processor 203 for
controlling overall operation of the server and its associated
components, including random access memory (RAM) 205, read-only
memory (ROM) 207, input/output (I/O) module 209, and memory
215.
[0033] I/O module 209 may include a mouse, keypad, touch screen,
scanner, optical reader, and/or stylus (or other input device(s))
through which a user of generic computing device 201 may provide
input, and may also include one or more of a speaker for providing
audio output and a video display device for providing textual,
audiovisual, and/or graphical output. Software may be stored within
memory 215 and/or other storage to provide instructions to
processor 203 for configuring generic computing device 201 into a
special purpose computing device in order to perform various
functions as described herein. For example, memory 215 may store
software used by the computing device 201, such as an operating
system 217, application programs 219, and an associated database
221.
[0034] Computing device 201 may operate in a networked environment
supporting connections to one or more remote computers, such as
terminals 240 (also referred to as client devices). The terminals
240 may be personal computers, mobile devices, laptop computers,
tablets, or servers that include many or all of the elements
described above with respect to the generic computing device 103 or
201. The network connections depicted in FIG. 2 include a local
area network (LAN) 225 and a wide area network (WAN) 229, but may
also include other networks. When used in a LAN networking
environment, computing device 201 may be connected to the LAN 225
through a network interface or adapter 223. When used in a WAN
networking environment, computing device 201 may include a modem
227 or other wide area network interface for establishing
communications over the WAN 229, such as computer network 230
(e.g., the Internet). It will be appreciated that the network
connections shown are illustrative and other means of establishing
a communications link between the computers may be used. Computing
device 201 and/or terminals 240 may also be mobile terminals (e.g.,
mobile phones, smartphones, PDAs, notebooks, etc.) including
various other components, such as a battery, speaker, and antennas
(not shown).
[0035] Aspects described herein may also be operational with
numerous other general purpose or special purpose computing system
environments or configurations. Examples of other computing
systems, environments, and/or configurations that may be suitable
for use with aspects described herein include, but are not limited
to, personal computers, server computers, hand-held or laptop
devices, multiprocessor systems, microprocessor-based systems, set
top boxes, programmable consumer electronics, network PCs,
minicomputers, mainframe computers, distributed computing
environments that include any of the above systems or devices, and
the like.
[0036] As shown in FIG. 2, one or more client devices 240 may be in
communication with one or more servers 206a-206n (generally
referred to herein as "server(s) 206"). In one embodiment, the
computing environment 200 may include a network appliance installed
between the server(s) 206 and client machine(s) 240. The network
appliance may manage client/server connections, and in some cases
can load balance client connections amongst a plurality of backend
servers 206.
[0037] The client machine(s) 240 may in some embodiments be
referred to as a single client machine 240 or a single group of
client machines 240, while server(s) 206 may be referred to as a
single server 206 or a single group of servers 206. In one
embodiment a single client machine 240 communicates with more than
one server 206, while in another embodiment a single server 206
communicates with more than one client machine 240. In yet another
embodiment, a single client machine 240 communicates with a single
server 206.
[0038] A client machine 240 can, in some embodiments, be referenced
by any one of the following non-exhaustive terms: client
machine(s); client(s); client computer(s); client device(s); client
computing device(s); local machine; remote machine; client node(s);
endpoint(s); or endpoint node(s). The server 206, in some
embodiments, may be referenced by any one of the following
non-exhaustive terms: server(s), local machine; remote machine;
server farm(s), or host computing device(s).
[0039] In one embodiment, the client machine 240 may be a virtual
machine. The virtual machine may be any virtual machine, while in
some embodiments the virtual machine may be any virtual machine
managed by a Type 1 or Type 2 hypervisor, for example, a hypervisor
developed by Citrix Systems, IBM, VMware, or any other hypervisor.
In some aspects, the virtual machine may be managed by a
hypervisor, while in aspects the virtual machine may be managed by
a hypervisor executing on a server 206 or a hypervisor executing on
a client 240.
[0040] Some embodiments include a client device 240 that displays
application output generated by an application remotely executing
on a server 206 or other remotely located machine. In these
embodiments, the client device 240 may execute a virtual machine
client agent program or application to display the output in an
application window, a browser, or other output window. In one
example, the application is a desktop, while in other examples the
application is an application that generates or presents a desktop.
A desktop may include a graphical shell providing a user interface
for an instance of an operating system in which local and/or remote
applications can be integrated. Applications, as used herein, are
programs that execute after an instance of an operating system
(and, optionally, also the desktop) has been loaded.
[0041] The server 206, in some embodiments, uses a remote
presentation protocol or other program to send data to a
thin-client or remote-display application executing on the client
to present display output generated by an application executing on
the server 206. The thin-client or remote-display protocol can be
any one of the following non-exhaustive list of protocols: the
Independent Computing Architecture (ICA) protocol developed by
Citrix Systems, Inc. of Ft. Lauderdale, Fla.; or the Remote Desktop
Protocol (RDP) manufactured by the Microsoft Corporation of
Redmond, Wash.
[0042] A remote computing environment may include more than one
server 206a-206n such that the servers 206a-206n are logically
grouped together into a server farm 206, for example, in a cloud
computing environment. The server farm 206 may include servers 206
that are geographically dispersed while and logically grouped
together, or servers 206 that are located proximate to each other
while logically grouped together. Geographically dispersed servers
206a-206n within a server farm 206 can, in some embodiments,
communicate using a WAN (wide), MAN (metropolitan), or LAN (local),
where different geographic regions can be characterized as:
different continents; different regions of a continent; different
countries; different states; different cities; different campuses;
different rooms; or any combination of the preceding geographical
locations. In some embodiments the server farm 206 may be
administered as a single entity, while in other embodiments the
server farm 206 can include multiple server farms.
[0043] In some embodiments, a server farm may include servers 206
that execute a substantially similar type of operating system
platform (e.g., WINDOWS, UNIX, LINUX, iOS, ANDROID, SYMBIAN, etc.)
In other embodiments, server farm 206 may include a first group of
one or more servers that execute a first type of operating system
platform, and a second group of one or more servers that execute a
second type of operating system platform.
[0044] Server 206 may be configured as any type of server, as
needed, e.g., a file server, an application server, a web server, a
proxy server, an appliance, a network appliance, a gateway, an
application gateway, a gateway server, a virtualization server, a
deployment server, a SSL VPN server, a firewall, a web server, an
application server or as a master application server, a server
executing an active directory, or a server executing an application
acceleration program that provides firewall functionality,
application functionality, or load balancing functionality. Other
server types may also be used.
[0045] Some embodiments include a first server 206a that receives
requests from a client machine 240, forwards the request to a
second server 206b, and responds to the request generated by the
client machine 240 with a response from the second server 206b.
First server 206a may acquire an enumeration of applications
available to the client machine 240 and well as address information
associated with an application server 206 hosting an application
identified within the enumeration of applications. First server
206a can then present a response to the client's request using a
web interface, and communicate directly with the client 240 to
provide the client 240 with access to an identified application.
One or more clients 240 and/or one or more servers 206 may transmit
data over network 230, e.g., network 101.
[0046] FIG. 2 shows a high-level architecture of an illustrative
desktop virtualization system. As shown, the desktop virtualization
system may be single-server or multi-server system, or cloud
system, including at least one virtualization server 206 configured
to provide virtual desktops and/or virtual applications to one or
more client access devices 240. As used herein, a desktop refers to
a graphical environment or space in which one or more applications
may be hosted and/or executed. A desktop may include a graphical
shell providing a user interface for an instance of an operating
system in which local and/or remote applications can be integrated.
Applications may include programs that execute after an instance of
an operating system (and, optionally, also the desktop) has been
loaded. Each instance of the operating system may be physical
(e.g., one operating system per device) or virtual (e.g., many
instances of an OS running on a single device). Each application
may be executed on a local device, or executed on a remotely
located device (e.g., remoted).
[0047] With further reference to FIG. 3, a computer device 301 may
be configured as a virtualization server in a virtualization
environment, for example, a single-server, multi-server, or cloud
computing environment. Virtualization server 301 illustrated in
FIG. 3 can be deployed as and/or implemented by one or more
embodiments of the server 206 illustrated in FIG. 2 or by other
known computing devices. Included in virtualization server 301 is a
hardware layer that can include one or more physical disks 304, one
or more physical devices 306, one or more physical processors 308
and one or more physical memories 316. In some embodiments,
firmware 312 can be stored within a memory element in the physical
memory 316 and can be executed by one or more of the physical
processors 308. Virtualization server 301 may further include an
operating system 314 that may be stored in a memory element in the
physical memory 316 and executed by one or more of the physical
processors 308. Still further, a hypervisor 302 may be stored in a
memory element in the physical memory 316 and can be executed by
one or more of the physical processors 308.
[0048] Executing on one or more of the physical processors 308 may
be one or more virtual machines 332A-C (generally 332). Each
virtual machine 332 may have a virtual disk 326A-C and a virtual
processor 328A-C. In some embodiments, a first virtual machine 332A
may execute, using a virtual processor 328A, a control program 320
that includes a tools stack 324. Control program 320 may be
referred to as a control virtual machine, Dom0, Domain 0, or other
virtual machine used for system administration and/or control. In
some embodiments, one or more virtual machines 332B-C can execute,
using a virtual processor 328B-C, a guest operating system
330A-B.
[0049] Virtualization server 301 may include a hardware layer 310
with one or more pieces of hardware that communicate with the
virtualization server 301. In some embodiments, the hardware layer
310 can include one or more physical disks 304, one or more
physical devices 306, one or more physical processors 308, and one
or more memory 216. Physical components 304, 306, 308, and 316 may
include, for example, any of the components described above.
Physical devices 306 may include, for example, a network interface
card, a video card, a keyboard, a mouse, an input device, a
monitor, a display device, speakers, an optical drive, a storage
device, a universal serial bus connection, a printer, a scanner, a
network element (e.g., router, firewall, network address
translator, load balancer, virtual private network (VPN) gateway,
Dynamic Host Configuration Protocol (DHCP) router, etc.), or any
device connected to or communicating with virtualization server
301. Physical memory 316 in the hardware layer 310 may include any
type of memory. Physical memory 316 may store data, and in some
embodiments may store one or more programs, or set of executable
instructions. FIG. 3 illustrates an embodiment where firmware 312
is stored within the physical memory 316 of virtualization server
301. Programs or executable instructions stored in the physical
memory 316 can be executed by the one or more processors 308 of
virtualization server 301.
[0050] Virtualization server 301 may also include a hypervisor 302.
In some embodiments, hypervisor 302 may be a program executed by
processors 308 on virtualization server 301 to create and manage
any number of virtual machines 332. Hypervisor 302 may be referred
to as a virtual machine monitor, or platform virtualization
software. In some embodiments, hypervisor 302 can be any
combination of executable instructions and hardware that monitors
virtual machines executing on a computing machine. Hypervisor 302
may be Type 2 hypervisor, where the hypervisor that executes within
an operating system 314 executing on the virtualization server 301.
Virtual machines then execute at a level above the hypervisor. In
some embodiments, the Type 2 hypervisor executes within the context
of a user's operating system such that the Type 2 hypervisor
interacts with the user's operating system. In other embodiments,
one or more virtualization servers 201 in a virtualization
environment may instead include a Type 1 hypervisor (Not Shown). A
Type 1 hypervisor may execute on the virtualization server 301 by
directly accessing the hardware and resources within the hardware
layer 310. That is, while a Type 2 hypervisor 302 accesses system
resources through a host operating system 314, as shown, a Type 1
hypervisor may directly access all system resources without the
host operating system 314. A Type 1 hypervisor may execute directly
on one or more physical processors 308 of virtualization server
301, and may include program data stored in the physical memory
316.
[0051] Hypervisor 302, in some embodiments, can provide virtual
resources to operating systems 330 or control programs 320
executing on virtual machines 332 in any manner that simulates the
operating systems 330 or control programs 320 having direct access
to system resources. System resources can include, but are not
limited to, physical devices 306, physical disks 304, physical
processors 308, physical memory 316 and any other component
included in virtualization server 301 hardware layer 310.
Hypervisor 302 may be used to emulate virtual hardware, partition
physical hardware, virtualize physical hardware, and/or execute
virtual machines that provide access to computing environments. In
still other embodiments, hypervisor 302 controls processor
scheduling and memory partitioning for a virtual machine 332
executing on virtualization server 301. Hypervisor 302 may include
those manufactured by VMWare, Inc., of Palo Alto, Calif.; the XEN
hypervisor, an open source product whose development is overseen by
the open source Xen.org community; HyperV, VirtualServer or virtual
PC hypervisors provided by Microsoft, or others. In some
embodiments, virtualization server 301 executes a hypervisor 302
that creates a virtual machine platform on which guest operating
systems may execute. In these embodiments, the virtualization
server 301 may be referred to as a host server. An example of such
a virtualization server is the XEN SERVER provided by Citrix
Systems, Inc., of Fort Lauderdale, Fla.
[0052] Hypervisor 302 may create one or more virtual machines
332B-C (generally 332) in which guest operating systems 330
execute. In some embodiments, hypervisor 302 may load a virtual
machine image to create a virtual machine 332. In other
embodiments, the hypervisor 302 may executes a guest operating
system 330 within virtual machine 332. In still other embodiments,
virtual machine 332 may execute guest operating system 330.
[0053] In addition to creating virtual machines 332, hypervisor 302
may control the execution of at least one virtual machine 332. In
other embodiments, hypervisor 302 may presents at least one virtual
machine 332 with an abstraction of at least one hardware resource
provided by the virtualization server 301 (e.g., any hardware
resource available within the hardware layer 310). In other
embodiments, hypervisor 302 may control the manner in which virtual
machines 332 access physical processors 308 available in
virtualization server 301. Controlling access to physical
processors 308 may include determining whether a virtual machine
332 should have access to a processor 308, and how physical
processor capabilities are presented to the virtual machine
332.
[0054] As shown in FIG. 3, virtualization server 301 may host or
execute one or more virtual machines 332. A virtual machine 332 is
a set of executable instructions that, when executed by a processor
308, imitate the operation of a physical computer such that the
virtual machine 332 can execute programs and processes much like a
physical computing device. While FIG. 3 illustrates an embodiment
where a virtualization server 301 hosts three virtual machines 332,
in other embodiments virtualization server 301 can host any number
of virtual machines 332. Hypervisor 302, in some embodiments,
provides each virtual machine 332 with a unique virtual view of the
physical hardware, memory, processor and other system resources
available to that virtual machine 332. In some embodiments, the
unique virtual view can be based on one or more of virtual machine
permissions, application of a policy engine to one or more virtual
machine identifiers, a user accessing a virtual machine, the
applications executing on a virtual machine, networks accessed by a
virtual machine, or any other desired criteria. For instance,
hypervisor 302 may create one or more unsecure virtual machines 332
and one or more secure virtual machines 332. Unsecure virtual
machines 332 may be prevented from accessing resources, hardware,
memory locations, and programs that secure virtual machines 332 may
be permitted to access. In other embodiments, hypervisor 302 may
provide each virtual machine 332 with a substantially similar
virtual view of the physical hardware, memory, processor and other
system resources available to the virtual machines 332.
[0055] Each virtual machine 332 may include a virtual disk 326A-C
(generally 326) and a virtual processor 328A-C (generally 328.) The
virtual disk 326, in some embodiments, is a virtualized view of one
or more physical disks 304 of the virtualization server 301, or a
portion of one or more physical disks 304 of the virtualization
server 301. The virtualized view of the physical disks 304 can be
generated, provided and managed by the hypervisor 302. In some
embodiments, hypervisor 302 provides each virtual machine 332 with
a unique view of the physical disks 304. Thus, in these
embodiments, the particular virtual disk 326 included in each
virtual machine 332 can be unique when compared with the other
virtual disks 326.
[0056] A virtual processor 328 can be a virtualized view of one or
more physical processors 308 of the virtualization server 301. In
some embodiments, the virtualized view of the physical processors
308 can be generated, provided and managed by hypervisor 302. In
some embodiments, virtual processor 328 has substantially all of
the same characteristics of at least one physical processor 308. In
other embodiments, virtual processor 308 provides a modified view
of physical processors 308 such that at least some of the
characteristics of the virtual processor 328 are different than the
characteristics of the corresponding physical processor 308.
[0057] With further reference to FIG. 4, some aspects described
herein may be implemented in a cloud-based environment. FIG. 4
illustrates an example of a cloud computing environment (or cloud
system) 400. As seen in FIG. 4, client computers 411-414 may
communicate with a cloud management server 410 to access the
computing resources (e.g., host servers 403, storage resources 404,
and network resources 405) of the cloud system.
[0058] Management server 410 may be implemented on one or more
physical servers. The management server 410 may run, for example,
CLOUDSTACK by Citrix Systems, Inc. of Ft. Lauderdale, Fla., or
OPENSTACK, among others. Management server 410 may manage various
computing resources, including cloud hardware and software
resources, for example, host computers 403, data storage devices
404, and networking devices 405. The cloud hardware and software
resources may include private and/or public components. For
example, a cloud may be configured as a private cloud to be used by
one or more particular customers or client computers 411-414 and/or
over a private network. In other embodiments, public clouds or
hybrid public-private clouds may be used by other customers over an
open or hybrid networks.
[0059] Management server 410 may be configured to provide user
interfaces through which cloud operators and cloud customers may
interact with the cloud system. For example, the management server
410 may provide a set of APIs and/or one or more cloud operator
console applications (e.g., web-based or standalone applications)
with user interfaces to allow cloud operators to manage the cloud
resources, configure the virtualization layer, manage customer
accounts, and perform other cloud administration tasks. The
management server 410 also may include a set of APIs and/or one or
more customer console applications with user interfaces configured
to receive cloud computing requests from end users via client
computers 411-414, for example, requests to create, modify, or
destroy virtual machines within the cloud. Client computers 411-414
may connect to management server 410 via the Internet or other
communication network, and may request access to one or more of the
computing resources managed by management server 410. In response
to client requests, the management server 410 may include a
resource manager configured to select and provision physical
resources in the hardware layer of the cloud system based on the
client requests. For example, the management server 410 and
additional components of the cloud system may be configured to
provision, create, and manage virtual machines and their operating
environments (e.g., hypervisors, storage resources, services
offered by the network elements, etc.) for customers at client
computers 411-414, over a network (e.g., the Internet), providing
customers with computational resources, data storage services,
networking capabilities, and computer platform and application
support. Cloud systems also may be configured to provide various
specific services, including security systems, development
environments, user interfaces, and the like.
[0060] Certain clients 411-414 may be related, for example,
different client computers creating virtual machines on behalf of
the same end user, or different users affiliated with the same
company or organization. In other examples, certain clients 411-414
may be unrelated, such as users affiliated with different companies
or organizations. For unrelated clients, information on the virtual
machines or storage of any one user may be hidden from other
users.
[0061] Referring now to the physical hardware layer of a cloud
computing environment, availability zones 401-402 (or zones) may
refer to a collocated set of physical computing resources. Zones
may be geographically separated from other zones in the overall
cloud of computing resources. For example, zone 401 may be a first
cloud datacenter located in California, and zone 402 may be a
second cloud datacenter located in Florida. Management server 410
may be located at one of the availability zones, or at a separate
location. Each zone may include an internal network that interfaces
with devices that are outside of the zone, such as the management
server 410, through a gateway. End users of the cloud (e.g.,
clients 411-414) might or might not be aware of the distinctions
between zones. For example, an end user may request the creation of
a virtual machine having a specified amount of memory, processing
power, and network capabilities. The management server 410 may
respond to the user's request and may allocate the resources to
create the virtual machine without the user knowing whether the
virtual machine was created using resources from zone 401 or zone
402. In other examples, the cloud system may allow end users to
request that virtual machines (or other cloud resources) are
allocated in a specific zone or on specific resources 403-405
within a zone.
[0062] In this example, each zone 401-402 may include an
arrangement of various physical hardware components (or computing
resources) 403-405, for example, physical hosting resources (or
processing resources), physical network resources, physical storage
resources, switches, and additional hardware resources that may be
used to provide cloud computing services to customers. The physical
hosting resources in a cloud zone 401-402 may include one or more
computer servers 403, such as the virtualization servers 301
described above, which may be configured to create and host virtual
machine instances. The physical network resources in a cloud zone
401 or 402 may include one or more network elements 405 (e.g.,
network service providers) comprising hardware and/or software
configured to provide a network service to cloud customers, such as
firewalls, network address translators, load balancers, virtual
private network (VPN) gateways, Dynamic Host Configuration Protocol
(DHCP) routers, and the like. The storage resources in the cloud
zone 401-402 may include storage disks (e.g., solid state drives
(SSDs), magnetic hard disks, etc.) and other storage devices.
[0063] The example cloud computing environment shown in FIG. 4 also
may include a virtualization layer (e.g., as shown in FIGS. 1-3)
with additional hardware and/or software resources configured to
create and manage virtual machines and provide other services to
customers using the physical resources in the cloud. The
virtualization layer may include hypervisors, as described above in
FIG. 3, along with other components to provide network
virtualizations, storage virtualizations, etc. The virtualization
layer may be as a separate layer from the physical resource layer,
or may share some or all of the same hardware and/or software
resources with the physical resource layer. For example, the
virtualization layer may include a hypervisor installed in each of
the virtualization servers 403 with the physical computing
resources. Known cloud systems may alternatively be used, e.g.,
WINDOWS AZURE (Microsoft Corporation of Redmond Wash.), AMAZON EC2
(Amazon.com Inc. of Seattle, Wash.), IBM BLUE CLOUD (IBM
Corporation of Armonk, N.Y.), or others.
[0064] Enterprise Mobility Management Architecture
[0065] FIG. 5 represents an enterprise mobility technical
architecture 500 for use in a BYOD environment. The architecture
enables a user of a mobile device 502 to both access enterprise or
personal resources from a mobile device 502 and use the mobile
device 502 for personal use. The user may access such enterprise
resources 504 or enterprise services 508 using a mobile device 502
that is purchased by the user or a mobile device 502 that is
provided by the enterprise to the user. The user may utilize the
mobile device 502 for business use only or for business and
personal use. The mobile device may run an iOS operating system,
Android operating system, and/or the like. The enterprise may
choose to implement policies to manage the mobile device 504. The
policies may be implanted through a firewall or gateway in such a
way that the mobile device may be identified, secured or security
verified, and provided selective or full access to the enterprise
resources. The policies may be mobile device management policies,
mobile application management policies, mobile data management
policies, or some combination of mobile device, application, and
data management policies. A mobile device 504 that is managed
through the application of mobile device management policies may be
referred to as an enrolled device or a managed device.
[0066] In some embodiments, the operating system of the mobile
device may be separated into a managed partition 510 and an
unmanaged partition 512. The managed partition 510 may have
policies applied to it to secure the applications running on and
data stored in the managed partition. In other embodiments, all
applications may execute in accordance with a set of one or more
policy files received separate from the application, and which
define one or more security parameters, features, resource
restrictions, and/or other access controls that are enforced by the
mobile device management system when that application is executing
on the device. By operating in accordance with their respective
policy file(s), each application may be allowed or restricted from
communications with one or more other applications and/or
resources, thereby creating a virtual partition. Thus, as used
herein, a partition may refer to a physically partitioned portion
of memory (physical partition), a logically partitioned portion of
memory (logical partition), and/or a virtual partition created as a
result of enforcement of one or more policies and/or policy files
across multiple apps as described herein (virtual partition).
Stated differently, by enforcing policies on managed apps, those
apps may be restricted to only be able to communicate with other
managed apps and trusted enterprise resources, thereby creating a
virtual partition that is impenetrable by unmanaged apps and
devices.
[0067] The applications running on the managed partition may be
secure applications. The secure applications may be email
applications, web browsing applications, software-as-a-service
(SaaS) access applications, Windows Application access
applications, and the like. The secure applications may be secure
native applications 514, secure remote applications 522 executed by
a secure application launcher 518, virtualization applications 526
executed by a secure application launcher 518, and the like. The
secure native applications 514 may be wrapped by a secure
application wrapper 520. The secure application wrapper 520 may
include integrated policies that are executed on the mobile device
502 when the secure native application is executed on the device.
The secure application wrapper 520 may include meta-data that
points the secure native application 514 running on the mobile
device 502 to the resources hosted at the enterprise that the
secure native application 514 may require to complete the task
requested upon execution of the secure native application 514. The
secure remote applications 522 executed by a secure application
launcher 518 may be executed within the secure application launcher
application 518. The virtualization applications 526 executed by a
secure application launcher 518 may utilize resources on the mobile
device 502, at the enterprise resources 504, and the like. The
resources used on the mobile device 502 by the virtualization
applications 526 executed by a secure application launcher 518 may
include user interaction resources, processing resources, and the
like. The user interaction resources may be used to collect and
transmit keyboard input, mouse input, camera input, tactile input,
audio input, visual input, gesture input, and the like. The
processing resources may be used to present a user interface,
process data received from the enterprise resources 504, and the
like. The resources used at the enterprise resources 504 by the
virtualization applications 526 executed by a secure application
launcher 518 may include user interface generation resources,
processing resources, and the like. The user interface generation
resources may be used to assemble a user interface, modify a user
interface, refresh a user interface, and the like. The processing
resources may be used to create information, read information,
update information, delete information, and the like. For example,
the virtualization application may record user interactions
associated with a GUI and communicate them to a server application
where the server application will use the user interaction data as
an input to the application operating on the server. In this
arrangement, an enterprise may elect to maintain the application on
the server side as well as data, files, etc. associated with the
application. While an enterprise may elect to "mobilize" some
applications in accordance with the principles herein by securing
them for deployment on the mobile device, this arrangement may also
be elected for certain applications. For example, while some
applications may be secured for use on the mobile device, others
may not be prepared or appropriate for deployment on the mobile
device so the enterprise may elect to provide the mobile user
access to the unprepared applications through virtualization
techniques. As another example, the enterprise may have large
complex applications with large and complex data sets (e.g.
material resource planning applications) where it would be very
difficult, or otherwise undesirable, to customize the application
for the mobile device so the enterprise may elect to provide access
to the application through virtualization techniques. As yet
another example, the enterprise may have an application that
maintains highly secured data (e.g. human resources data, customer
data, engineering data) that may be deemed by the enterprise as too
sensitive for even the secured mobile environment so the enterprise
may elect to use virtualization techniques to permit mobile access
to such applications and data. An enterprise may elect to provide
both fully secured and fully functional applications on the mobile
device as well as a virtualization application to allow access to
applications that are deemed more properly operated on the server
side. In an embodiment, the virtualization application may store
some data, files, etc. on the mobile phone in one of the secure
storage locations. An enterprise, for example, may elect to allow
certain information to be stored on the phone while not permitting
other information.
[0068] In connection with the virtualization application, as
described herein, the mobile device may have a virtualization
application that is designed to present GUI's and then record user
interactions with the GUI. The application may communicate the user
interactions to the server side to be used by the server side
application as user interactions with the application. In response,
the application on the server side may transmit back to the mobile
device a new GUI. For example, the new GUI may be a static page, a
dynamic page, an animation, or the like.
[0069] The secure applications may access data stored in a secure
data container 528 in the managed partition 510 of the mobile
device. The data secured in the secure data container may be
accessed by the secure wrapped applications 514, applications
executed by a secure application launcher 518, virtualization
applications 526 executed by a secure application launcher 518, and
the like. The data stored in the secure data container 528 may
include files, databases, and the like. The data stored in the
secure data container 528 may include data restricted to a specific
secure application 530, shared among secure applications 532, and
the like. Data restricted to a secure application may include
secure general data 534 and highly secure data 538. Secure general
data may use a strong form of encryption such as AES 128-bit
encryption or the like, while highly secure data 538 may use a very
strong form of encryption such as AES 256-bit encryption. Data
stored in the secure data container 528 may be deleted from the
device upon receipt of a command from the device manager 524. The
secure applications may have a dual-mode option 540. The dual mode
option 540 may present the user with an option to operate the
secured application in an unsecured mode. In an unsecured mode, the
secure applications may access data stored in an unsecured data
container 542 on the unmanaged partition 512 of the mobile device
502. The data stored in an unsecured data container may be personal
data 544. The data stored in an unsecured data container 542 may
also be accessed by unsecured applications 548 that are running on
the unmanaged partition 512 of the mobile device 502. The data
stored in an unsecured data container 542 may remain on the mobile
device 502 when the data stored in the secure data container 528 is
deleted from the mobile device 502. An enterprise may want to
delete from the mobile device selected or all data, files, and/or
applications owned, licensed or controlled by the enterprise
(enterprise data) while leaving or otherwise preserving personal
data, files, and/or applications owned, licensed or controlled by
the user (personal data). This operation may be referred to as a
selective wipe. With the enterprise and personal data arranged in
accordance to the aspects described herein, an enterprise may
perform a selective wipe.
[0070] The mobile device may connect to enterprise resources 504
and enterprise services 508 at an enterprise, to the public
Internet 548, and the like. The mobile device may connect to
enterprise resources 504 and enterprise services 508 through
virtual private network connections. The virtual private network
connections (also referred to at microVPN or application-specific
VPN) may be specific to particular applications 550, particular
devices, particular secured areas on the mobile device, and the
like (e.g., 552). For example, each of the wrapped applications in
the secured area of the phone may access enterprise resources
through an application specific VPN such that access to the VPN
would be granted based on attributes associated with the
application, possibly in conjunction with user or device attribute
information. The virtual private network connections may carry
Microsoft Exchange traffic, Microsoft Active Directory traffic,
HTTP traffic, HTTPS traffic, application management traffic, and
the like. The virtual private network connections may support and
enable single-sign-on authentication processes 554. The
single-sign-on processes may allow a user to provide a single set
of authentication credentials, which are then verified by an
authentication service 558. The authentication service 558 may then
grant to the user access to multiple enterprise resources 504,
without requiring the user to provide authentication credentials to
each individual enterprise resource 504.
[0071] The virtual private network connections may be established
and managed by an access gateway 560. The access gateway 560 may
include performance enhancement features that manage, accelerate,
and improve the delivery of enterprise resources 504 to the mobile
device 502. The access gateway may also re-route traffic from the
mobile device 502 to the public Internet 548, enabling the mobile
device 502 to access publicly available and unsecured applications
that run on the public Internet 548. The mobile device may connect
to the access gateway via a transport network 562. The transport
network 562 may be a wired network, wireless network, cloud
network, local area network, metropolitan area network, wide area
network, public network, private network, and the like.
[0072] The enterprise resources 504 may include email servers, file
sharing servers, SaaS applications, Web application servers,
Windows application servers, and the like. Email servers may
include Exchange servers, Lotus Notes servers, and the like. File
sharing servers may include ShareFile servers, and the like. SaaS
applications may include Salesforce, and the like. Windows
application servers may include any application server that is
built to provide applications that are intended to run on a local
Windows operating system, and the like. The enterprise resources
504 may be premise-based resources, cloud based resources, and the
like. The enterprise resources 504 may be accessed by the mobile
device 502 directly or through the access gateway 560. The
enterprise resources 504 may be accessed by the mobile device 502
via a transport network 562. The transport network 562 may be a
wired network, wireless network, cloud network, local area network,
metropolitan area network, wide area network, public network,
private network, and the like.
[0073] The enterprise services 508 may include authentication
services 558, threat detection services 564, device manager
services 524, file sharing services 568, policy manager services
570, social integration services 572, application controller
services 574, and the like. Authentication services 558 may include
user authentication services, device authentication services,
application authentication services, data authentication services
and the like. Authentication services 558 may use certificates. The
certificates may be stored on the mobile device 502, by the
enterprise resources 504, and the like. The certificates stored on
the mobile device 502 may be stored in an encrypted location on the
mobile device, the certificate may be temporarily stored on the
mobile device 502 for use at the time of authentication, and the
like. Threat detection services 564 may include intrusion detection
services, unauthorized access attempt detection services, and the
like. Unauthorized access attempt detection services may include
unauthorized attempts to access devices, applications, data, and
the like. Device management services 524 may include configuration,
provisioning, security, support, monitoring, reporting, and
decommissioning services. File sharing services 568 may include
file management services, file storage services, file collaboration
services, and the like. Policy manager services 570 may include
device policy manager services, application policy manager
services, data policy manager services, and the like. Social
integration services 572 may include contact integration services,
collaboration services, integration with social networks such as
Facebook, Twitter, and LinkedIn, and the like. Application
controller services 574 may include management services,
provisioning services, deployment services, assignment services,
revocation services, wrapping services, and the like.
[0074] The enterprise mobility technical architecture 500 may
include an application store 578. The application store 578 may
include unwrapped applications 580, pre-wrapped applications 582,
and the like. Applications may be populated in the application
store 578 from the application controller 574. The application
store 578 may be accessed by the mobile device 502 through the
access gateway 560, through the public Internet 548, or the like.
The application store may be provided with an intuitive and easy to
use user interface. The application store 578 may provide access to
a software development kit 584. The software development kit 584
may provide a user the capability to secure applications selected
by the user by wrapping the application as described previously in
this description. An application that has been wrapped using the
software development kit 584 may then be made available to the
mobile device 502 by populating it in the application store 578
using the application controller 574.
[0075] The enterprise mobility technical architecture 500 may
include a management and analytics capability. The management and
analytics capability may provide information related to how
resources are used, how often resources are used, and the like.
Resources may include devices, applications, data, and the like.
How resources are used may include which devices download which
applications, which applications access which data, and the like.
How often resources are used may include how often an application
has been downloaded, how many times a specific set of data has been
accessed by an application, and the like.
[0076] FIG. 6 is another illustrative enterprise mobility
management system 600. Some of the components of the mobility
management system 500 described above with reference to FIG. 5 have
been omitted for the sake of simplicity. The architecture of the
system 600 depicted in FIG. 6 is similar in many respects to the
architecture of the system 500 described above with reference to
FIG. 5 and may include additional features not mentioned above.
[0077] In this case, the left hand side represents an
enrolled/managed mobile device 602 with a client agent 604, which
interacts with gateway server 606 (which includes access gateway
and application controller functionality) to access various
enterprise resources 608 and services 609 such as Exchange,
Sharepoint, PKI Resources, Kerberos Resources, and Certificate
Issuance Service, as shown on the right hand side above. Although
not specifically shown, the mobile device 602 may also interact
with an application store for the selection and downloading of
applications.
[0078] The client agent 604 acts as the UI (user interface)
intermediary for Windows apps/desktops hosted in an Enterprise data
center, which are accessed using a display remoting protocol, such
as but not limited to the ICA protocol. The client agent 604 also
supports the installation and management of native applications on
the mobile device 602, such as native iOS or Android applications.
For example, the managed applications 610 (mail, browser, wrapped
application) shown in the figure above are all native applications
that execute locally on the device. Client agent 604 and the
application management framework (AMF) of this architecture act to
provide policy driven management capabilities and features such as
connectivity and SSO (single sign on) to enterprise
resources/services 608. The client agent 604 handles primary user
authentication to the enterprise, normally to the access gateway
(AG) with SSO to other gateway server components. The client agent
604 obtains policies from gateway server 606 to control the
behavior of the AMF managed applications 610 on the mobile device
602.
[0079] The secure IPC links 612 between the native applications 610
and client agent 604 represent a management channel, which allows
client agent to supply policies to be enforced by the application
management framework 614 "wrapping" each application. The IPC
channel 612 also allows client agent 604 to supply credential and
authentication information that enables connectivity and SSO to
enterprise resources 608. Finally the IPC channel 612 allows the
application management framework 614 to invoke user interface
functions implemented by client agent 604, such as online and
offline authentication.
[0080] Communications between the client agent 604 and gateway
server 606 are essentially an extension of the management channel
from the application management framework 614 wrapping each native
managed application 610. The application management framework 614
requests policy information from client agent 604, which in turn
requests it from gateway server 606. The application management
framework 614 requests authentication, and client agent 604 logs
into the gateway services part of gateway server 606 (also known as
NetScaler Access Gateway). Client agent 604 may also call
supporting services on gateway server 606, which may produce input
material to derive encryption keys for the local data vaults 616,
or provide client certificates which may enable direct
authentication to PKI protected resources, as more fully explained
below.
[0081] In more detail, the application management framework 614
"wraps" each managed application 610. This may be incorporated via
an explicit build step, or via a post-build processing step. The
application management framework 614 may "pair" with client agent
604 on first launch of an application 610 to initialize the secure
IPC channel and obtain the policy for that application. The
application management framework 614 may enforce relevant portions
of the policy that apply locally, such as the client agent login
dependencies and some of the containment policies that restrict how
local OS services may be used, or how they may interact with the
application 610.
[0082] The application management framework 614 may use services
provided by client agent 604 over the secure IPC channel 612 to
facilitate authentication and internal network access. Key
management for the private and shared data vaults 616 (containers)
may be also managed by appropriate interactions between the managed
applications 610 and client agent 604. Vaults 616 may be available
only after online authentication, or may be made available after
offline authentication if allowed by policy. First use of vaults
616 may require online authentication, and offline access may be
limited to at most the policy refresh period before online
authentication is again required.
[0083] Network access to internal resources may occur directly from
individual managed applications 610 through access gateway 606. The
application management framework 614 is responsible for
orchestrating the network access on behalf of each application 610.
Client agent 604 may facilitate these network connections by
providing suitable time limited secondary credentials obtained
following online authentication. Multiple modes of network
connection may be used, such as reverse web proxy connections and
end-to-end VPN-style tunnels 618.
[0084] The mail and browser managed applications 610 have special
status and may make use of facilities that might not be generally
available to arbitrary wrapped applications. For example, the mail
application may use a special background network access mechanism
that allows it to access Exchange over an extended period of time
without requiring a full AD logon. The browser application may use
multiple private data vaults to segregate different kinds of
data.
[0085] This architecture supports the incorporation of various
other security features. For example, gateway server 606 (including
its gateway services) in some cases will not need to validate AD
passwords. It can be left to the discretion of an enterprise
whether an AD password is used as an authentication factor for some
users in some situations. Different authentication methods may be
used if a user is online or offline (i.e., connected or not
connected to a network).
[0086] Step up authentication is a feature wherein gateway server
606 may identify managed native applications 610 that are allowed
to have access to highly classified data requiring strong
authentication, and ensure that access to these applications is
only permitted after performing appropriate authentication, even if
this means a re-authentication is required by the user after a
prior weaker level of login.
[0087] Another security feature of this solution is the encryption
of the data vaults 616 (containers) on the mobile device 602. The
vaults 616 may be encrypted so that all on-device data including
files, databases, and configurations are protected. For on-line
vaults, the keys may be stored on the server (gateway server 606),
and for off-line vaults, a local copy of the keys may be protected
by a user password. When data is stored locally on the device 602
in the secure container 616, it is preferred that a minimum of AES
256-bit encryption algorithm be utilized.
[0088] Other secure container features may also be implemented. For
example, a logging feature may be included, wherein all security
events happening inside an application 610 are logged and reported
to the backend. Data wiping may be supported, such as if the
application 610 detects tampering, associated encryption keys may
be written over with random data, leaving no hint on the file
system that user data was destroyed. Screenshot protection is
another feature, where an application may prevent any data from
being stored in screenshots. For example, the key window's hidden
property may be set to YES. This may cause whatever content is
currently displayed on the screen to be hidden, resulting in a
blank screenshot where any content would normally reside.
[0089] Local data transfer may be prevented, such as by preventing
any data from being locally transferred outside the application
container, e.g., by copying it or sending it to an external
application. A keyboard cache feature may operate to disable the
autocorrect functionality for sensitive text fields. SSL
certificate validation may be operable so the application
specifically validates the server SSL certificate instead of it
being stored in the keychain. An encryption key generation feature
may be used such that the key used to encrypt data on the device is
generated using a passphrase supplied by the user (if offline
access is required). It may be XORed with another key randomly
generated and stored on the server side if offline access is not
required. Key derivation functions may operate such that keys
generated from the user password use KDFs (key derivation
functions, notably PBKDF2) rather than creating a cryptographic
hash of it. The latter makes a key susceptible to brute force or
dictionary attacks.
[0090] Further, one or more initialization vectors may be used in
encryption methods. An initialization vector will cause multiple
copies of the same encrypted data to yield different cipher text
output, preventing both replay and cryptanalytic attacks. This will
also prevent an attacker from decrypting any data even with a
stolen encryption key if the specific initialization vector used to
encrypt the data is not known. Further, authentication then
decryption may be used, wherein application data is decrypted only
after the user has authenticated within the application. Another
feature may relate to sensitive data in memory, which may be kept
in memory (and not in disk) only when it's needed. For example,
login credentials may be wiped from memory after login, and
encryption keys and other data inside objective-C instance
variables are not stored, as they may be easily referenced.
Instead, memory may be manually allocated for these.
[0091] An inactivity timeout may be implemented, wherein after a
policy-defined period of inactivity, a user session is
terminated.
[0092] Data leakage from the application management framework 614
may be prevented in other ways. For example, when an application
610 is put in the background, the memory may be cleared after a
predetermined (configurable) time period. When backgrounded, a
snapshot may be taken of the last displayed screen of the
application to fasten the foregrounding process. The screenshot may
contain confidential data and hence should be cleared.
[0093] Another security feature relates to the use of an OTP (one
time password) 620 without the use of an AD (active directory) 622
password for access to one or more applications. In some cases,
some users do not know (or are not permitted to know) their AD
password, so these users may authenticate using an OTP 620 such as
by using a hardware OTP system like SecurID (OTPs may be provided
by different vendors also, such as Entrust or Gemalto). In some
cases, after a user authenticates with a user ID, a text is sent to
the user with an OTP 620. In some cases, this may be implemented
only for online use, with a prompt being a single field.
[0094] An offline password may be implemented for offline
authentication for those applications 610 for which offline use is
permitted via enterprise policy. For example, an enterprise may
want the enterprise application store to be accessed in this
manner. In this case, the client agent 604 may require the user to
set a custom offline password and the AD password is not used.
Gateway server 606 may provide policies to control and enforce
password standards with respect to the minimum length, character
class composition, and age of passwords, such as described by the
standard Windows Server password complexity requirements, although
these requirements may be modified.
[0095] Another feature relates to the enablement of a client side
certificate for certain applications 610 as secondary credentials
(for the purpose of accessing PKI protected web resources via a
micro VPN feature). For example, an email application may utilize
such a certificate. In this case, certificate-based authentication
using ActiveSync protocol may be supported, wherein a certificate
from the client agent 604 may be retrieved by gateway server 606
and used in a keychain. Each managed application may have one
associated client certificate, identified by a label that is
defined in gateway server 606.
[0096] Gateway server 606 may interact with an enterprise special
purpose web service to support the issuance of client certificates
to allow relevant managed applications to authenticate to internal
PKI protected resources.
[0097] The client agent 604 and the application management
framework 614 may be enhanced to support obtaining and using client
certificates for authentication to internal PKI protected network
resources. More than one certificate may be supported, such as to
match various levels of security and/or separation requirements.
The certificates may be used by the mail and browser managed
applications, and ultimately by arbitrary wrapped applications
(provided those applications use web service style communication
patterns where it is reasonable for the application management
framework to mediate HTTPS requests).
[0098] Client certificate support on iOS may rely on importing a
PKCS 12 BLOB (Binary Large Object) into the iOS keychain in each
managed application for each period of use. Client certificate
support may use a HTTPS implementation with private in-memory key
storage. The client certificate will never be present in the iOS
keychain and will not be persisted except potentially in
"online-only" data value that is strongly protected.
[0099] Mutual SSL may also be implemented to provide additional
security by requiring that a mobile device 602 is authenticated to
the enterprise, and vice versa. Virtual smart cards for
authentication to gateway server 606 may also be implemented.
[0100] Both limited and full Kerberos support may be additional
features. The full support feature relates to an ability to do full
Kerberos login to AD 622, using an AD password or trusted client
certificate, and obtain Kerberos service tickets to respond to HTTP
negotiate authentication challenges. The limited support feature
relates to constrained delegation in AGEE, where AFEE supports
invoking Kerberos protocol transition so it can obtain and use
Kerberos service tickets (subject to constrained delegation) in
response to HTTP negotiate authentication challenges. This
mechanism works in reverse web proxy (a.k.a. CVPN) mode, and when
HTTP (but not HTTPS) connections are proxied in VPN and MicroVPN
mode.
[0101] Another feature relates to application container locking and
wiping, which may automatically occur upon jail-break or rooting
detections, and occur as a pushed command from administration
console, and may include a remote wipe functionality even when an
application 610 is not running.
[0102] A multi-site architecture or configuration of the enterprise
application store and application controller may be supported that
allows users to be service from one of several different locations
in case of failure.
[0103] In some cases, managed applications 610 may be allowed to
access a certificate and private key via an API (example OpenSSL).
Trusted managed applications 610 of an enterprise may be allowed to
perform specific Public Key operations with an application's client
certificate and private key. Various use cases may be identified
and treated accordingly, such as when an application behaves like a
browser and no certificate access is required, when an application
reads a certificate for "who am I," when an application uses the
certificate to build a secure session token, and when an
application uses private keys for digital signing of important data
(e.g. transaction log) or for temporary data encryption.
[0104] Mobile Application Management Features
[0105] Having discussed several examples of the computing
architecture and the enterprise mobility management architecture
that may be used in providing and/or implementing various aspects
of the disclosure, a number of embodiments will now be discussed in
greater detail. In particular, and as introduced above, some
aspects of the disclosure generally relate to providing mobile
application management functionalities. In the description below,
various examples illustrating how mobile application management
functionalities may be provided in accordance with one or more
embodiments will be discussed.
[0106] FIG. 7 depicts a flowchart that illustrates a method of
initializing a multi-account managed application and selectively
enforcing mobile application management (MAM) policies to user
accounts of the multi-account managed application in accordance
with one or more illustrative aspects discussed herein. In one or
more embodiments, the method of FIG. 7 and/or one or more steps
thereof may be performed by a computing device (e.g., generic
computing device 201). In other embodiments, the method illustrated
in FIG. 7 and/or one or more steps thereof may be embodied in
computer-executable instructions that are stored in a
computer-readable medium, such as a non-transitory
computer-readable memory.
[0107] As seen in FIG. 7, the method may begin at step 705 in which
a mobile device may initialize a multi-account managed application.
For example, in step 705, a mobile device may initialize the
multi-account managed application by initializing one or more of a
first managed user account and a second managed user account for
the same user. In some instances, the mobile device may initialize
an unmanaged user account for the same user. In such instances, the
multi-account managed application may be referred to as a partially
managed application.
[0108] In some embodiments, in an application where a user has
three user accounts (e.g., two managed user accounts and one
unmanaged user account), the mobile device may initiate a request
for enrollment with one or more mobile application management
service providers (e.g., a first MAM service provider and a second
MAM service provider). The request may include an indication of
which user account the user wishes to be subject to policies set by
the MAM service providers. Each MAM service provider may determine
whether to grant enrollment and may, in turn, send MAM policies in,
for example, a policy-enforcement profile or certificate to the
mobile device. The policy enforcement profile may be specific to a
particular user account of the application and configured to
facilitate enforcement of policies on the particular user account.
For example, the mobile device may enroll a first user account of
the application with a first MAM service provider so that the first
user account is subject a first set of MAM policies provided by the
first MAM service provider. Such a first user account may now be
referred to as a first managed user account of a multi-account
managed application and/or a partially managed application.
Similarly, the mobile device may enroll a second user account of
the application with a second MAM service provider so that the
second user account is subject to a second set of MAM policies
provided by the second MAM service provider. Such a second user
account may be referred to as a second managed user account of the
multi-account managed application and/or the partially managed
application. The mobile device may determine not to request
enrollment with a MAM service provider for a third user account.
Thus, the third user account might not be subject to any set of MAM
policies. Such a user account may be referred to as an unmanaged
user account of the partially managed application. As a result, the
mobile device may concurrently manage the first managed user
account in accordance with the first set of MAM policies and the
second managed user account in accordance with the second set of
MAM policies while refraining from managing the unmanaged user
account (e.g., by not subjecting the unmanaged user account to the
first set of MAM policies and/or the second set of MAM policies).
In some embodiments, the user accounts may specific to a role or
position of a corporation rather than specific to the user. In some
embodiments, the first and second MAM service providers may be the
same MAM service provider. In some embodiments, the first and
second MAM service providers may be different MAM service
providers.
[0109] In some embodiments, the application may be wrapped in a
secure application wrapper (e.g., by an application store, by one
or more enterprise services, and/or by the mobile device itself)
such that the application is now a multi-managed application and/or
a partially managed application. The secure application wrapper
running on the mobile device may enforce policies for each MAM
service provider on a respective managed user account. For example,
the mobile device may enforce, via the secure application wrapper,
the first set of MAM policies on the first managed user account and
the second set of MAM policies on the second managed user account.
Particularly, the secure application wrapper may obtain and monitor
state information of the multi-managed application (e.g., the
partially managed application) and/or the mobile device. The state
information may include, for example, which user account is
currently in focus, which user is currently logged into the mobile
device or the application, what tasks are currently being executed,
whether the task is being executed in a foreground context or a
background context of the mobile device, the geographic location of
the mobile device, whether the mobile device is within a geofence
of the MAM service provider, whether the mobile device has
established a network connection with the MAM service provider,
and/or any other information.
[0110] In some embodiments, the secure application wrapper running
on the mobile device may determine what policies to enforce on a
given task associated with a user account. Specifically, the secure
application wrapper may enforce the first set of MAM policies based
on the monitored state information of the partially managed
application (e.g., based on which user account is currently in
focus) and/or the mobile device. Similarly, the secure application
wrapper may enforce the second set of MAM policies based on the
monitored state information of the mobile device. The secure
application wrapper may detect a change in state information of the
partially managed application and/or the mobile device. For
example, the secure application wrapper may detect that the first
managed user account is currently in focus. In response, the secure
application wrapper may apply the first set of MAM policies on any
first managed task executed by the mobile device in association
with the first managed user account. In some embodiments, the
secure application wrapper may send the change in state information
and/or other state information to the first MAM service provider
for remote processing and, in return, may receive processed state
information of the partially managed application and/or the mobile
device. The mobile device, via the secure application wrapper, may
then enforce the first set of MAM policies in conjunction with the
processed state information. In some embodiments, the mobile device
may wrap the application with a second secure application wrapper
to enforce the second set of MAM policies.
[0111] In step 710, the mobile device may execute one or more first
managed tasks associated with the first managed user account in
accordance with the first set of MAM policies provided by the first
MAM service provider. For example, in step 710, the mobile device
(and/or the secure application wrapper running on the mobile
device) may apply some policies (e.g., rules) that may result in
behavior limitations and/or behavior enhancements associated with
the first managed user account. Particularly, the first set of MAM
policies may be applied to the first managed tasks. The first
managed tasks may include one or more tasks configured to be
executed in a foreground context and one or more tasks executed in
a background context of the multi-account managed application. The
first managed tasks may be any operation performed in relation to
or on behalf of the first managed user account of the user. For
example, one or more of the first managed tasks may include
performing an operation on first managed user account data (e.g., a
cut and paste operation, a text-editing or other content-editing
operation, etc.), sending and/or receiving a communication to
another device or software engine local to the mobile device,
accessing resources associated with the first managed user account
(e.g., first managed user account data), and/or otherwise
processing the first managed user account data, one or more
commands, and/or any other tasks.
[0112] The mobile device may execute the one or more first managed
tasks independent of the second set of MAM policies provided by the
second MAM service provider. In particular, the mobile device may
execute the first managed tasks regardless of the policies provided
by the second MAM service provider and/or other MAM service
providers (which may, e.g., include executing the first managed
tasks in accordance with the first set of MAM policies without
subjecting such tasks to the policies provided by the second MAM
service provider or any other MAM service providers, even if the
mobile device is concurrently executing and/or otherwise executing
one or more other tasks that are subject to the second set of MAM
policies). In other words, the second set of MAM policies and/or
other MAM policies might have no effect (e.g. a nullity) on the one
or more first managed tasks. In some embodiments, even if one or
more of the second set of policies are directed to managing the
first managed user account and/or otherwise conflict with the first
managed tasks, the secure application wrapper and/or the mobile
device may ignore and/or otherwise not enforce these policies with
respect to the first managed user account. As a result, the mobile
device may execute the first managed tasks despite the second set
of MAM policies. In an exemplary embodiment, the mobile device may
execute the one or more first managed tasks in the background even
if the user context switches (e.g., from the first managed user
account to the second managed user account) such that the mobile
device executes one or more second managed tasks in accordance with
the second set of MAM policies.
[0113] In step 715, the mobile device may execute one or more
second managed tasks associated with the second managed user
account in accordance with the second set of MAM policies provided
by the second MAM service provider. For example, in step 715, the
mobile device (and/or the secure application wrapper running on the
mobile device) may apply policies (e.g., rules) that may result in
behavior limitations and/or behavior enhancements associated with
the second managed user account. Particularly, the second set of
MAM policies may be applied to the second managed tasks. The second
managed tasks may include one or more tasks configured to be
executed in a foreground context and one or more tasks configured
to be executed in a background context of the multi-account managed
application. The second managed tasks may be any operation
performed in relation to or on behalf of the second managed user
account of the user. For example, one or more of the second managed
tasks may include performing an operation on second managed user
account data (e.g., a cut and paste operation, a text-editing or
other content-editing operation, etc.), sending and/or receiving a
communication to another device or software engine local to the
mobile device, accessing resources associated with the second
managed user account (e.g., second managed user account data),
and/or otherwise processing of the second managed user account
data, one or more commands, and/or any other tasks.
[0114] The mobile device may execute the one or more second managed
tasks independent of the first set of MAM policies provided by the
first MAM service provider. In particular, the mobile device may
execute the second managed tasks regardless of the policies
provided by the first MAM service provider and/or other MAM service
providers (which may, e.g., include executing the second managed
tasks in accordance with the second set of MAM policies without
subjecting such tasks to the policies provided by the first MAM
service provider or any other MAM service providers, even if the
mobile device is concurrently executing and/or otherwise executing
one or more other tasks that are subject to the first set of MAM
policies). In other words, the first set of MAM policies and/or
other MAM policies have no effect (e.g. a nullity) on the one or
more second managed tasks. In some embodiments, even if one or more
of the first set of policies are directed to managing the second
managed user account and/or otherwise conflict with the second
managed tasks, the secure application wrapper and/or the mobile
device may ignore and/or otherwise not enforce these policies with
respect to the second managed user account. As a result, the mobile
device may execute the second managed tasks despite the first set
of MAM policies. In an exemplary embodiment, the mobile device may
execute the one or more second managed tasks in the background even
if the user context switches (e.g., from the second managed user
account to the first managed user account) such that the mobile
device executes one or more of the first managed tasks in
accordance with the first set of MAM policies.
[0115] In some embodiments, the second managed user account may be
different from the first managed user account. The second set of
MAM policies may be different from the first set of MAM policies
and the second MAM service provider may be different from the first
MAM service provider. The one or more second managed tasks may be
different from the one or more first managed tasks. For example,
the first managed user account may be used by a user when he/she is
at one worksite for one organization, while the second managed user
account may be used by the same user when he/she is at a different
worksite for a different organization. In an exemplary embodiment,
a doctor may have an application on his mobile device. The
application may be associated with two managed accounts of the
doctor, one account for a first hospital and a different account
for a second hospital. When the doctor is at the first hospital,
the mobile device may permit the doctor to interact with the
account for the first hospital and may concurrently execute tasks
of the account for the second hospital in the background.
Similarly, when the doctor is at the second hospital, the mobile
device may permit the doctor to interact with the account for the
second hospital and may concurrently execute tasks of the account
for the first hospital in the background.
[0116] In step 720, the mobile device may execute one or more
unmanaged tasks associated with the unmanaged user account (e.g., a
personal account) independent of the MAM policies. For example, in
step 720, the mobile device may execute one or more unmanaged tasks
associated with the unmanaged user account independent of the first
set of MAM policies provided by the first MAM service provider and
independent of the second set of MAM policies provided by the
second MAM service provider. Particularly, the mobile device may
execute the one or more unmanaged tasks regardless of the first set
of policies provided by the first MAM service provider, the second
set of policies provided by the second MAM service provider, and/or
other MAM service providers (which may e.g., include executing the
unmanaged tasks without subjecting such tasks to the policies of
the first MAM service provider, the policies of the of the second
MAM service provider or any other MAM service providers, even if
the mobile device is concurrently executing and/or otherwise
executing one or more other tasks that are subject to either the
first set of MAM policies, the second set of MAM policies or any
other MAM policies). In other words, the MAM policies may have no
effect (e.g. a nullity) on the one or more unmanaged tasks. In some
embodiments, even if one or more of the MAM policies are directed
to managing the unmanaged user account and/or otherwise conflict
with the one or more unmanaged tasks, the secure application
wrapper and/or the mobile device may ignore and/or otherwise not
enforce these policies with respect to the unmanaged user account.
As a result, the mobile device may execute the unmanaged tasks
despite any MAM policies. In an exemplary embodiment, the mobile
device may execute the one or more unmanaged tasks in the
background even if the user context switches (e.g., from the
unmanaged user account to one of the first managed user account and
the second managed user account) such that the mobile device
executes one or more of the first managed tasks and/or one or more
of the second managed tasks in accordance with the respective set
of MAM policies.
[0117] In some embodiments, in executing the first managed tasks in
accordance with the first set of MAM policies in step 710, the
first set of MAM policies may include one or more MAM policies set
by the first MAM service provider (e.g., an organization the user
works with). Similarly, in executing the second managed tasks in
accordance with the second set of MAM policies set by the second
MAM service provider (e.g., another different organization the user
works with). The MAM policies included in one or more of the first
set of MAM policies and the second set of MAM policies to be
applied respectively to the first managed tasks and the second
managed tasks may include, for example, various enforcement MAM
policies. For example, a MAM policy may selectively enable and
disable functionality within the multi-account managed application.
Particularly, the first MAM policy may prevent acknowledgement
and/or implementation of: one or more user input actions supported
by the multi-account managed application, one or more
processing/analyzing actions supported by the multi-account managed
application, and/or one or more output actions supported by the
multi-account managed application.
[0118] In some embodiments, for example, a MAM policy may prevent
implementation of one or more user input actions received by the
mobile device. A policy may prevent the mobile device from
modifying settings of a managed account, modifying displayed
managed account information (e.g., read-only) of the managed
account, or the like. For example, the MAM policy may be a cut,
copy, and/or paste restriction that prevents the mobile device from
cutting or copying the first managed user account data and/or
pasting such first managed user account data.
[0119] In some embodiments, for example, a MAM policy may cause the
mobile device to prevent processing and/or analyzing actions and/or
initiate actions. For example, the mobile device may disable
functionality associated with the prevented inputs described above
and/or may prevent specific background processing in certain
circumstances. For example, a MAM policy may be a selective wipe
policy that when enforced by the mobile device may delete and/or
otherwise remove managed account data from the mobile device. In
some instances, the mobile device may send such managed account
data to the MAM service provider. In such instances, the mobile
device may maintain and not delete any data outside of the managed
account data (e.g., other managed account data associated with the
another managed account, unmanaged user account data associated
with the unmanaged user account, personal data, and/or other
data).
[0120] In some embodiments, for example, a MAM policy may cause the
mobile device to prevent implementation of one or more output
actions by the mobile device such as displaying one or more items
of information and/or communicating to one or more devices. For
example, a MAM policy may prevent the mobile device from displaying
information outside of the managed account information when the
managed user account is currently in focus. For example, a MAM
policy of the first set of MAM policies may prevent the mobile
device from displaying second managed user account information
associated with the second managed user account and/or unmanaged
user account information associated with the unmanaged user account
when the first managed user account is currently in focus. For
example, a MAM policy may prevent the mobile device from displaying
information of other applications. For example, the policy may
prevent the mobile device from displaying some particular managed
account information while displaying other particular managed
account information from the same managed account. In some
embodiments, a first MAM policy may prevent the mobile device from
sending information (e.g., first managed user account information)
to and/or receive information from one or more other devices. For
example, data associated with a first managed user account may be
interacted with by the user of the mobile device when the first
managed user account is currently in focus. In such an example, a
second managed account might not be interacted with by the user
until the second managed user account is currently in focus. A user
account may be in focus when, for example, that user account is
selected by the user. In some embodiments, a MAM policy may affect
applications in addition to the multi-account managed application
(e.g., a partially managed application) present at the mobile
device. For example, a MAM policy may prevent another application
from being opened or otherwise executed and may close the
application if it is currently being executed (e.g., running) at
the mobile device.
[0121] In some embodiments, another first MAM policy may permit
access to some network resources while not other network resources.
For example, a policy may prevent the mobile device from accessing
one or more network resources by, for example, blocking access to
certain websites, particular enterprise resources, and/or any other
remotely located resources.
[0122] In some embodiments, another first MAM policy may
selectively enable and/or disable functionality within other
software and/or hardware of the mobile device. For example, a
policy may prevent or block access to resources of the mobile
device such as, for example, camera functionality, text message
functionality, Bluetooth functionality, local application
functionality, and/or any other functionality of the mobile
device.
[0123] In some embodiments, the secure application wrapper running
on the mobile device may generate and execute commands to enforce
policies. The secure application wrapper may generate the commands
based on state information of the mobile device monitored by the
secure application wrapper. For example, the secure application
wrapper may detect a change in the state information of the mobile
device and, as a result, may analyze the state information for
compliance with the policies. The mobile device may execute
operations to prevent violations of one or more policies and/or fix
or otherwise remedy violations in policies detected by the secure
application wrapper. For example, a command may add, delete, and/or
modify data of the mobile device. For example, the command may be
configured to perform a selective wipe operation at the mobile
device. Particularly, when such a command is executed, the mobile
device may delete data associated with one or more of the managed
accounts (e.g., the first managed user account and/or the second
managed user account). For example, the command may be configured
to reconfigure functionality (e.g., selectively enabling and/or
disabling functionality) of the multi-account managed application,
other software present on the mobile device, and/or other
functionality of the mobile device.
[0124] In some embodiments, the MAM service provider may generate
the commands. Particularly, the secure application wrapper may send
to the MAM service provider state information, change in state
information, and/or an indication of a MAM policy potentially
violated or may soon be violated, and/or any other information. The
MAM service provider may analyze the state information and one or
more policies and, based on the analysis, generate commands to
enforce the policies. The MAM service provider may send the
commands to the mobile device. The secure application wrapper may
execute the commands and, in response, may send to the MAM service
provider updated state information and/or an indication that an
operation associated with the received command was completed.
[0125] In some embodiments, if the secure application wrapper
and/or the MAM service provider detects violations in policies. The
secure application wrapper and/or the MAM service provider may
generate commands to fix the policy violations.
[0126] In some embodiments, each account may be associated with a
different user. For instance, the first managed user account may be
associated with a first user and the second managed user account
may be associated with a second user different from the first user.
As a result, the same mobile device may be shared by multiple
users. For example, a hospital may include one or more nurse
stations that may include one or more shared mobile devices to be
shared by multiple nurses. A first nurse may be associated with the
first managed user account and a second nurse may be associated
with the second managed user account. In this instance, the first
MAM service provider and the second MAM service provider are the
same entity, namely the hospital. However, the MAM service provider
(e.g., the first and second MAM service provider) may provide
different MAM policies for each of the managed user accounts. As a
result, the first managed user account of the first nurse may be
subject to different policies than that of the second managed user
account of the second nurse. In some embodiments, both the first
and second managed user accounts may be active or in focus at the
same time. Additionally or alternatively, only one user account may
be active or in focus at any given time. The secure application
wrapper may determine which account is in focus or active based on
the user who has logged into the application and/or mobile device.
In some embodiments, data associated with each user account may be
stored in separate data vaults specific to each user account.
[0127] In one some embodiments, a shared mobile device may have one
or more accounts for a user and one or more accounts for another
user. For example, a first managed user account and a second
managed user account may be associated with a first nurse and a
third managed user account and a fourth managed user account may be
associated with a second nurse. The first and third managed user
accounts may be associated with MAM policies set by a first
hospital. Similarly, the second and fourth managed user accounts
may be associated with MAM policies set by a second hospital
different from the first hospital.
[0128] Typically, an application can only be managed by MAM service
providers in one context. For example, either the entire
application (including every user account associated with the
application) is managed according to MAM policies provided by a MAM
service provider or none of the application (e.g., no part of the
application including none of the user accounts) is managed
according to the MAM policies provided by the MAM service provider.
Additionally, the application might not be able to be managed in
accordance with first MAM policies provided by first MAM service
provider while the application is being managed by second MAM
policies provided by a second MAM service provider. Typically,
account data and policies may be wiped in order to switch from an
application managed according to first MAM policies to an
application managed by second MAM policies. Based on the method
depicted in FIG. 5 described above, the mobile device (and/or the
secure application wrapper running on the mobile device) may
implement the context at a task level. As a result, the secure
application wrapper may tag each task within the application with
an account context thereby facilitating management of the
application at a much finer granularity than the application as a
whole, namely the application may be managed on a per user account
basis. Particularly, because the secure application wrapper may tag
each thread with the user account context and because multiple
threads may be processed in parallel (i.e., parallel processing),
the MAM policies associated with each tag may be enforced upon each
thread (e.g., task) in parallel or substantially in parallel.
[0129] FIG. 8 depicts a flowchart that illustrates a method of
executing a task while preventing a semantically equivalent task in
accordance with one or more illustrative aspects discussed herein.
In one or more embodiments, the method of FIG. 8 and/or one or more
steps thereof may be performed by a computing device (e.g., generic
computing device 201). In other embodiments, the method illustrated
in FIG. 8 and/or one or more steps thereof may be embodied in
computer-executable instructions that are stored in a
computer-readable medium, such as a non-transitory
computer-readable memory.
[0130] As seen in FIG. 8, the method may begin at step 805 in which
a mobile device may execute one or more tasks independent of a set
of MAM policies provided by a MAM service provider. For example, in
step 805, a mobile device may execute a particular unmanaged task
of one or more unmanaged tasks associated with an unmanaged user
account of a partially managed application. The unmanaged tasks may
be one or more tasks executed by the mobile device without being
subject to one or more MAM policies. The unmanaged user account may
be an account that can be used with the application without being
subject to one or more MAM policies. Specifically, the mobile
device may execute the particular unmanaged task independent of a
first set of MAM policies set by a first MAM service provider
associated with a first managed user account of the partially
managed application. In executing the unmanaged task independent of
a set of MAM policies, the mobile device may, for example, perform
an operation on data associated with the unmanaged user account
even if a MAM policy would prohibit such an operation. For
instance, in executing an unmanaged cut and paste task independent
of one or more policies, the mobile device may perform a cut and
paste operation on text associated with the unmanaged account even
if the first MAM policy prohibits cut and paste operations on text
associated with a first managed user account. In other words, the
mobile device may execute the cut and paste operation on text
associated with the unmanaged user account without enforcing any of
the MAM policies included in the first set of MAM policies.
Similarly, the mobile device may execute the particular unmanaged
task independent of a second set of MAM policies set by a second
MAM service provider associated with a second managed user account
of the partially managed application. In executing the unmanaged
task independent of the second set of MAM policies, the mobile
device may, for example, perform a cut and paste operation on text
associated with the unmanaged user account even if a second MAM
policy prohibits cut and paste operations on text associated with a
second managed user account. In other words, the mobile device may
execute the cut and paste operation on text associated with the
unmanaged user account without enforcing any the MAM policies
included in the second set of MAM policies.
[0131] The unmanaged task being executed in step 805 may be
semantically equivalent to a particular first managed task of one
of more first managed tasks associated with the first managed user
account. In particular, an unmanaged task may be considered
"semantically equivalent" to a managed task when the operation
performed with respect to the unmanaged user account is the same
operation performed with respect to the managed user account. For
example, a cut and paste task on text associated with unmanaged
user account is semantically equivalent to a cut and paste task on
text associated with a managed user account. The mobile device
(and/or the secure application wrapper running on the mobile
device) may monitor and determine whether the first managed task,
if executed by the mobile device, would violate the first set of
MAM policies. The mobile device may make this determination prior
to executing the first managed task.
[0132] In response, in step 810, the mobile device (and/or the
secure application wrapper) may prevent execution of the first
managed task (which is semantically equivalent to unmanaged task).
For example, in step 810, the mobile device may prevent the first
managed task of the one or more first managed tasks from being
executed when the first managed task if executed would violate the
first set of MAM policies.
[0133] For example, the unmanaged task being executed in step 805
may be a cut and paste operation associated with the unmanaged user
account. The cut and paste operation may be configured to remove
and insert text into unmanaged user account data displayed at the
mobile device. The first managed task may also be a cut and paste
operation configured to remove and insert text into first managed
user account data displayed at the mobile device. Because both the
unmanaged task and the first managed task are a cut and paste
operation, the unmanaged task and the first managed task are
semantically equivalent to one another. A MAM policy within the
first set of MAM policies may prohibit such cut and paste
operations. However, because the mobile device executes the
unmanaged task (e.g., the cut and paste operation on text
associated with the unmanaged user account) independent of the
first set of MAM policies, the MAM policy prohibiting the cut and
paste operation has no effect on the execution of the unmanaged
task. Thus, the mobile device may execute the cut and paste
operation on text associated with the particular unmanaged user
account despite the prohibition of the cut and paste operation by
the MAM policy. On the other hand, the mobile device may prevent
execution of the cut and paste operation associated with the first
managed task (e.g., the cut and paste operation on text associated
with the first managed user account) based on the MAM policy
configured to prohibit the cut and paste operation. As a result,
the mobile device may perform the unmanaged task (e.g., the cut and
paste operation on text associated with the unmanaged user account)
while preventing performance of the first managed task (e.g., the
cut and paste operation on text associated with the first managed
user account).
[0134] Similarly, the unmanaged task (e.g., the cut and paste
operation on text associated with the unmanaged user account) may
be semantically equivalent to a second managed task associated with
the second managed user account (e.g., a cut and paste operation on
text associated with the second managed user account). The mobile
device may execute the particular unmanaged task independent of a
second set of MAM policies provided by a MAM service provider. The
mobile device may execute the particular second managed task in
accordance with the second set of MAM policies. The mobile device
(and/or the secure application wrapper running on the mobile
device) may monitor and determine whether the particular second
managed task, if executed by the mobile device, would violate the
second set of MAM policies. In response to a determination that the
second managed task would violate a MAM policy of the second set of
MAM policies (e.g., a MAM policy configured to prevent cut and
paste operations), the mobile device may prevent execution of the
second managed task. As a result, the mobile device may execute the
cut and paste operation on text associated with the unmanaged user
account and the mobile device may prevent execution of the cut and
paste operation on text associated with the second managed user
account.
[0135] In step 815, the mobile device may execute another first
managed task in accordance with the first set of MAM policies (also
referred to herein as a specific first managed task). The specific
first managed task may be, for example, a copy operation on text
associated with the first managed user account. The mobile device
(and/or the secure application wrapper) may monitor and determine
whether execution of the specific first managed task would violate
a MAM policy of the first set of MAM policies. In this example,
because the first set of MAM policies permits the specific first
managed task (e.g., the copy operation on text associated with the
first managed user account), the mobile device may execute the
specific first managed task.
[0136] The specific first managed task may be semantically
equivalent to another second managed task (also referred to herein
as a specific second managed task). The specific second managed
task may be, for example, a copy operation on text associated with
the second managed user account. The mobile device (and/or the
secure application wrapper) may monitor and determine whether
execution of the specific second managed task would violate a MAM
policy of the second set of MAM policies.
[0137] In response, in step 820, the mobile device (and/or the
secure application wrapper) may prevent execution of the specific
second managed task. For example, in step 820, the mobile device
may prevent the specific second managed task of the one or more
second managed tasks from being executed when the specific second
managed task if executed would violate the second set of MAM
policies. For example, the mobile device may execute the copy
operation on text associated with the first managed user account
and the mobile device may prevent execution of the copy operation
on text associated with second managed user account. In some
embodiments, the mobile device may execute a copy operation on text
associated with the unmanaged user account because the mobile
device may execute one or more unmanaged tasks independent of the
first set of MAM policies and independent of the second set of MAM
policies.
[0138] FIG. 9 depicts a flowchart that illustrates a method of
switching between managed tasks and unmanaged tasks based on which
user account of a partially managed application is in focus in
accordance with one or more illustrative aspects discussed herein.
In one or more embodiments, the method of FIG. 9 and/or one or more
steps thereof may be performed by a computing device (e.g., generic
computing device 201). In other embodiments, the method illustrated
in FIG. 9 and/or one or more steps thereof may be embodied in
computer-executable instructions that are stored in a
computer-readable medium, such as a non-transitory
computer-readable memory.
[0139] As seen in FIG. 9, the method may begin at step 905 in which
a mobile device may begin executing one or more tasks (e.g., one or
more unmanaged tasks and one or more first managed tasks). For
example, in step 905, the mobile device may begin executing one or
more unmanaged tasks in a foreground context of the partially
managed application and executing one or more first managed tasks
in a background context of the partially managed application. The
one or more tasks that the mobile device is executing in the
foreground context may, for instance, interact with data that is
currently being displayed or otherwise presented by the mobile
device via one or more user interfaces, whereas the one or more
tasks that the mobile device is executing in the background context
may, for instance, interact with data that is not currently being
displayed or otherwise presented by the mobile device via one or
more user interfaces. For instance, the foreground context may be a
context in which a user of the mobile device may interact with the
user account currently presented by the mobile device. For example,
the mobile device may display information associated with the
unmanaged user account when the one or more unmanaged tasks are
being executed in the foreground context. For example, an account
is in the foreground context when the account is selected by a user
at the mobile device. In an instance where the mobile device
presents multiple accounts each in a different window, the single
active window is the foreground context even if other windows are
concurrently displayed by the mobile device. Additionally or
alternatively, the mobile device may receive user input from the
user associated with the unmanaged user account. In response, the
mobile device may execute commands and/or operations associated
with the unmanaged user account. The background context may be a
context in which a user of the mobile device might not be able to
interact with the account currently in the background context. For
example, the mobile device may synchronize locally-stored data of
first managed user account with remotely-stored data (e.g., data
stored in a cloud computing architecture) in the background
context. The mobile device might not display such data of the first
managed user account because the sync is being executed within the
background context.
[0140] In step 910, the mobile device may determine which user
account is currently in focus. For example, in step 910, after the
mobile device has begun executing the one or more unmanaged tasks
in the foreground context, the mobile device may determine that the
first managed user account is currently in focus. The first managed
user account may be considered currently in focus when the mobile
device determines that there is some indication that the user may,
in the near future (e.g., within a predetermined amount of time),
interact with the first managed user account in a foreground
context (e.g., the mobile device may display information of the
first managed user account and receive input from the user
regarding the first managed user account).
[0141] For example, the mobile device may determine that the first
managed user account is currently in focus based on user input
(e.g., the user input may be a request to login to the first
managed user account received by the mobile device from the user).
For example, the mobile device may determine that the first managed
user account is currently in focus based on an indication that the
mobile device is within a geographical fence (also referred to
herein as a geofence) of a first MAM service provider.
Particularly, the first MAM service provider (e.g., a corporation
or other entity) may set a geofence (e.g., a perimeter defined by,
for example, geographic location). The geofence may be associated
with the location of a building or campus of the first MAM service
provider and/or the home of the user. The mobile device (and/or the
secure application wrapper) may monitor state information of the
mobile device including the global positioning system (GPS)
location of the mobile device. The mobile device may determine from
the monitored state information that the mobile device is currently
within the geofence and, in response, may automatically
indicate/determine that the first managed user account is currently
in focus. For example, the mobile device may determine that the
first managed user account is currently in focus based on an
indication that the mobile device has established a network
connection with the first MAM service provider. Particularly, the
mobile device (and/or the secure application wrapper) may determine
based on the monitored state information that the mobile device has
connected to the intranet or other network of the entity and, in
response, may determine that the first managed user account is
currently in focus. Additionally or alternatively, for example, the
mobile device may determine that the first managed user account is
currently in focus based on a command received by the mobile device
requesting the mobile device to move the one or more first managed
tasks to the foreground context. Particularly, the first MAM
service provider (e.g., the entity) may determine that the first
managed user account is currently in focus and, in response, may
send a command to the mobile device indicating that the first
managed user account is currently in focus.
[0142] In step 915, the mobile device may move unmanaged tasks from
the foreground context to the background context. For example, in
response to determining in step 910 that the first managed user
account is currently in focus, the mobile device (and/or the secure
application wrapper) may, in step 915, initiate movement of
execution of the one or more unmanaged tasks to the background
context. Once moved, the user of the mobile device might no longer
be able to interact with the unmanaged tasks and/or the unmanaged
user account.
[0143] In step 920, the mobile device may move first managed tasks
from the background context to the foreground context. For example,
in response to determining in step 910 that the first managed user
account is currently in focus, the mobile device (and/or the secure
application wrapper) may, in step 920, initiate movement of
execution of the one or more first managed tasks to the foreground
context for execution. Once moved, the user of the mobile device
may be able to interact with the first managed tasks and/or the
first managed user account. For example, the mobile device may
display first managed information of the first managed user account
when the one or more first managed tasks is within the foreground
context. The mobile device may also continue execution of the one
or more first managed tasks. For example, one or more of the first
managed tasks may include syncing the first managed information
with the first MAM service provider. The mobile device may have
begun the syncing in the background context of the partially
managed application. Once moved to the foreground context, the
mobile device may continue execution of the syncing of the first
managed information with the first MAM service provider.
[0144] In step 925, the mobile device may continue execution of the
unmanaged tasks in the background context of the partially managed
application. For example, in step 925, during the displaying of the
first managed information by the mobile device, the mobile device
may continue execution of the one or more unmanaged tasks in the
background context independent of the first set of MAM policies.
For example, one or more of the unmanaged tasks may be a sync
operation to sync unmanaged user account information with an
unmanaged service provider. The mobile device may begin execution
of the sync operation in the foreground context of the partially
managed application when, for example, the unmanaged user account
is currently in focus.
[0145] In executing one or more tasks of an account independent of
one or more particular sets of MAM policies provided by one or more
MAM service providers as described herein, the mobile device
(and/or the secure application wrapper running on the mobile
device) may block enforcement of the one or more particular sets of
MAM policies on the user accounts independent of the one or more
particular sets of MAM policies. For example, the mobile device may
block enforcement of the first set of MAM polices on the one or
more unmanaged tasks. In blocking the enforcement, the mobile
device may override the first set of MAM policies when the first
set of MAM policies apply to the one or more unmanaged tasks.
[0146] After step 925, the method may return to step 910 where the
mobile device may again determine which user account is currently
in focus. If the first managed user account is still currently in
focus, steps 915-925 may be repeated. Alternatively, if the
unmanaged user account is now currently in focus or if in the first
instance of doing the determining of step 910 the unmanaged user
account was in focus, the method may proceed to step 930 in which
the first managed tasks may be moved to the background context.
[0147] In particular, in step 930, the mobile device may move the
first managed tasks from the foreground context to the background
context of the partially managed application. For example, in step
930, in response to determining that the unmanaged user account is
currently in focus, the mobile device (and/or the secure
application wrapper) may initiate movement of execution of the one
or more first managed tasks from the foreground context to the
background context. Once moved, the user of the mobile device might
no longer be able to interact with the one or more first managed
tasks and/or the first managed user account.
[0148] In some embodiments, the mobile device (and/or the secure
application wrapper) may initiate and move execution of the one or
more first managed tasks from the foreground context to the
background context for other reasons. For example, the mobile
device may move execution of the one or more first managed tasks in
response to user input, an indication that the mobile device is
outside of the geofence set by the first MAM service provider, a
command received from the first MAM service provider requesting the
mobile device to move the first managed tasks to the background
context, an indication that the mobile device no longer has a
network connection with the first MAM service provider, an
indication that another account different from the first managed
user account is currently in focus, an indication that the first
managed user account is not currently in focus, and/or other
monitored state information of the partially managed application
and/or the mobile device.
[0149] In step 935, the mobile device may move the unmanaged tasks
from the background context to the foreground context. For example,
in step 935, in response to determining that the unmanaged user
account is currently in focus, the mobile device may initiate
movement of execution of the one or more unmanaged tasks from the
background context to the foreground context for execution. Once
moved, the user of the mobile device may interact with the
unmanaged tasks and/or the unmanaged user account. For example, the
mobile device may display unmanaged information of the unmanaged
user account when the one or more unmanaged tasks are within the
foreground context. The mobile device may also continue execution
of the one or more unmanaged tasks in the foreground context
independent of the first set of MAM policies. For example, one or
more of the unmanaged tasks may include syncing the unmanaged
information with the unmanaged service provider. The mobile device
may have begun the syncing in the background context of the
partially managed application. Once moved to the foreground
context, the mobile device may continue execution of the syncing of
the unmanaged information with the unmanaged service provider. In
some embodiments, the mobile device may block enforcement of the
first set of MAM polices on the one or more unmanaged tasks. In
blocking the enforcement, the mobile device may override the first
set of MAM policies when the first set of MAM policies apply to the
one or more unmanaged tasks.
[0150] In step 940, the mobile device may continue execution of the
one or more first managed tasks in the background context of the
partially managed application. For example, in step 940, during the
continuing execution of the unmanaged tasks (e.g., during the
displaying of the unmanaged information) by the mobile device, the
mobile device may continue executing the one or more first managed
tasks in the background context in accordance with the first set of
MAM policies. For example, one or more of the first managed tasks
may be a sync operation to sync first managed user account
information with the first MAM service provider. The mobile device
may begin execution of the sync operation (i.e., a first managed
task) in the foreground context of the partially managed
application when, for example, the first managed user account is
currently in focus and continue execution in the background when
either the unmanaged user account is in focus and/or when the first
managed user account is not currently in focus.
[0151] In some embodiments, the mobile device may begin execution
of the one or more first managed tasks in the foreground context.
In some embodiments, the mobile device may begin execution of the
one or more first managed tasks and the one or more unmanaged tasks
in the foreground context.
[0152] After step 940, the method may return to step 910 where the
mobile device may again determine which user account is currently
in focus. If the first managed user account is currently in focus,
steps 915-925 may be repeated. Alternatively, if the unmanaged user
account is currently in focus, steps 930-940 may be repeated.
[0153] FIG. 10 depicts a flowchart that illustrates a method of
switching between first managed tasks and second managed tasks
based on which account of a multi-account managed application is in
focus in accordance with one or more illustrative aspects discussed
herein. In one or more embodiments, the method of FIG. 10 and/or
one or more steps thereof may be performed by a computing device
(e.g., generic computing device 201). In other embodiments, the
method illustrated in FIG. 10 and/or one or more steps thereof may
be embodied in computer-executable instructions that are stored in
a computer-readable medium, such as a non-transitory
computer-readable memory.
[0154] As seen in FIG. 10, the method may begin at step 1005 in
which a mobile device may begin executing one or more tasks (e.g.,
one or more first managed tasks and one or more second managed
tasks). For example, in step 1005, the mobile device may begin
executing one or more first managed tasks in a foreground context
of the multi-account managed application and executing one or more
second managed tasks in a background context of the multi-account
managed application. The one or more tasks that the mobile device
is executing in the foreground context may, for instance, interact
with data that is currently being displayed or otherwise presented
by the mobile device via one or more user interfaces, whereas the
one or more tasks that the mobile device is executing in the
background context may, for instance, interact with data that is
not currently being displayed or otherwise presented by the mobile
device via one or more user interfaces. For instance, the
foreground context may be a context in which a user of the mobile
device may interact with the user account currently presented by
the mobile device. For example, the mobile device may display
information associated with the first managed user account when the
one or more first managed tasks are being executed in the
foreground context. Additionally or alternatively, the mobile
device may receive user input from the user associated with the
first managed user account. In response, the mobile device may
execute commands and/or operations associated with the first
managed user account. The background context may be a context in
which a user of the mobile device might not be able to interact
with the account currently in the background context. For example,
the mobile device may synchronize locally-stored data of the second
managed user account with remotely stored-data in the background
context. The mobile device might not be able to display such data
of the second managed user account because the sync is being
executed within the background context.
[0155] In step 1010, the mobile device may determine which account
is currently in focus. For example, in step 1010, after the mobile
device has begun executing the one or more first managed tasks in
the foreground context, the mobile device may determine that the
second managed user account is currently in focus. The second
managed user account may be considered currently in focus when the
mobile device determines that there is some indication that the
user may, in the near future (e.g., within a predetermined period
of time), interact with the second managed user account in a
foreground context (e.g., the mobile device may display second
managed user account information and receive input from the user
regarding the second managed user account).
[0156] For example, the mobile device may determine that the second
managed user account is currently in focus based on user input
(e.g., the user input may be a request to login to the second
managed user account received by the mobile device from the user).
For example, the mobile device may determine that the second
managed user account is currently in focus based on an indication
that the mobile device is within a geographical fence (also
referred to herein as a geofence) of a second MAM service provider.
Particularly, the second MAM service provider (e.g., a corporation
or other entity) may set a geofence (e.g., a perimeter defined by,
for example, geographic locations). The geofence may be associated
with the location of a building or campus of the second MAM service
provider and/or the home of the user. The mobile device (and/or the
secure application wrapper) may monitor state information of the
mobile device including the GPS location of the mobile device. The
mobile device may determine from the monitored state information
that the mobile device is currently within the geofence and, in
response, may automatically indicate/determine that the second
managed user account is currently in focus. For example, the mobile
device may determine that the second managed user account is
currently in focus based on an indication that the mobile device
has established a network connection with the second MAM service
provider. Particularly, the mobile device (and/or the secure
application wrapper) may determine based on the monitored state
information that the mobile device has connected to the intranet or
other network of the entity and, in response, may determine that
the second managed user account is currently in focus. Additionally
or alternatively, for example, the mobile device may determine that
the second managed user account is currently in focus based on a
command received by the mobile device requesting the mobile device
to move the one or more second managed tasks to the foreground
context. Particularly, the second MAM service provider (e.g., the
entity) may determine that the second managed user account is
currently in focus and, in response, may send a command to the
mobile device indicating that the second managed user account is
currently in focus.
[0157] In step 1015, the mobile device may move first managed tasks
from the foreground context to the background context. For example,
in response to determining in step 1010 that the second managed
user account is currently in focus, the mobile device (and/or the
secure application wrapper) may, in step 1015, initiate movement of
execution of the one or more first managed tasks to the background
context. Once moved, the user of the mobile device might no longer
be able to interact with the first managed tasks and/or the first
managed user account.
[0158] In step 1020, the mobile device may move second managed
tasks from the background context to the foreground context. For
example, in response to determining in step 1010 that the second
managed user account is currently in focus, the mobile device
(and/or the secure application wrapper) may, in step 1020, initiate
movement of execution of the one or more second managed tasks to
the foreground context for execution. Once moved, the user of the
mobile device may be able to interact with the second managed tasks
and/or the second managed user account. For example, the mobile
device may display second managed information of the second managed
user account when the one or more second managed tasks are within
the foreground context. The mobile device may also continue
execution of the one or more second managed tasks in the foreground
context in accordance with the second set of MAM policies. For
example, one or more of the second managed tasks may include
syncing the second managed information with the second MAM service
provider. The mobile device may have begun the syncing in the
background context of the multi-account managed application. Once
moved to the foreground context, the mobile device may continue
execution of the syncing of the second managed information with the
second MAM service provider. In some embodiments, the mobile device
may block enforcement of the first set of MAM polices on the one or
more second managed tasks. In blocking the enforcement, the mobile
device may override the first set of MAM policies when the first
set of MAM policies apply to the one or more second managed
tasks.
[0159] In step 1025, the mobile device may continue execution of
the first managed tasks in the background context of the
multi-account managed application. For example, in step 1025,
during the displaying of the second managed information by the
mobile device, the mobile device may continue execution of the one
or more first managed tasks in the background context in accordance
with the first set of MAM policies and independent of the second
set of MAM policies. For example, one or more of the first managed
tasks may be a sync operation to sync first managed user account
information with a first MAM service provider. The mobile device
may begin execution of the sync operation in the foreground context
of the multi-account managed application when, for example, the
first managed user account is currently in focus. In some
embodiments, the mobile device may block enforcement of the second
set of MAM polices on the one or more first managed tasks. In
blocking the enforcement, the mobile device may override the second
set of MAM policies when the second set of MAM policies apply to
the one or more first managed tasks.
[0160] After step 1025, the method may return to step 1010 where
the mobile device may again determine which user account is
currently in focus. If the second managed user account is still
currently in focus, steps 1015-1025 may be repeated. Alternatively,
if the first managed user account is now currently in focus or if
in the first instance of doing the determining of step 1010 the
first managed user account was in focus, the method may proceed to
step 1030 in which the first managed tasks may be moved to the
background context.
[0161] In particular, in step 1030, the mobile device may move the
second managed tasks from the foreground context to the background
context of the multi-account managed application. For example, in
step 1030, in response to determining that the first managed user
account is currently in focus, the mobile device (and/or the secure
application wrapper) may initiate movement of execution of the one
or more second managed tasks from the foreground context to the
background context. Once moved, the user of the mobile device might
no longer be able to interact with the one or more second managed
tasks and/or the second managed user account.
[0162] In some embodiments, the mobile device (and/or the secure
application wrapper) may initiate and move execution of the one or
more second managed tasks from the foreground context to the
background context for other reasons. For example, the mobile
device may move execution of the one or more second managed tasks
in response to user input, an indication that the mobile device is
outside of the geofence set by the second MAM service provider, a
command received from the second MAM service provider requesting
the mobile device to move the second managed tasks to the
background context, an indication that the mobile device no longer
has a network connection with the second MAM service provider, an
indication that another account different from the second managed
user account is currently in focus, an indication that the second
managed user account is not currently in focus, and/or other
monitored state information of the multi-account managed
application and/or the mobile device.
[0163] In step 1035, the mobile device may move the first managed
tasks from the background context to the foreground context. For
example, in step 1035, in response to determining that the first
managed user account is currently in focus, the mobile device may
initiate movement of execution of the one or more first managed
tasks from the background context to the foreground context for
execution. Once moved, the user of the mobile device may interact
with the first managed tasks and/or the first managed user account.
For example, the mobile device may display first managed
information of the first managed user account when the one or more
first managed tasks is within the foreground context. The mobile
device may also continue execution of the one or more first managed
tasks in the foreground context in accordance with the first set of
MAM policies and independent of the second set of MAM policies. For
example, one or more of the first managed tasks may include syncing
the first managed information with the first MAM service provider.
The mobile device may have begun the syncing in the background
context of the multi-account managed application. Once moved to the
foreground context, the mobile device may continue execution of the
syncing of the first managed information with the first MAM service
provider. In some embodiments, the mobile device may block
enforcement of the second set of MAM polices on the one or more
first managed tasks. In blocking the enforcement, the mobile device
may override the second set of MAM policies when the second set of
MAM policies apply to the one or more first managed tasks.
[0164] In step 1040, the mobile device may continue execution of
the one or more second managed tasks in the background context of
the multi-account managed application. For example, in step 1040,
during the continuing execution of the first managed tasks (e.g.,
during the displaying of the first managed information) by the
mobile device, the mobile device may continue executing the one or
more second managed tasks in the background context in accordance
with the second set of MAM policies and independent of the first
set of MAM policies. For example, one or more of the second managed
tasks may be a sync operation to sync second managed user account
information with the second MAM service provider. The mobile device
may begin execution of the sync operation (i.e., a second managed
task) in the foreground context of the multi-account managed
application when, for example, the second managed user account is
currently in focus and continue execution in the background when
either the first managed user account is in focus and/or when the
second managed user account is not currently in focus. In some
embodiments, the mobile device may block enforcement of the first
set of MAM polices on the one or more second managed tasks. In
blocking the enforcement, the mobile device may override the first
set of MAM policies when the first set of MAM policies apply to the
one or more second managed tasks.
[0165] In some embodiments, the mobile device may begin execution
of the one or more second managed tasks in the foreground context.
In some embodiments, the mobile device may begin execution of the
one or more second managed tasks and the one or more first managed
tasks in the foreground context.
[0166] After step 1040, the method may return to step 1010 where
the mobile device may again determine which user account is
currently in focus. If the second managed user account is currently
in focus, steps 1015-1025 may be repeated. Alternatively, if the
first managed user account is currently in focus, steps 1030-1040
may be repeated.
[0167] FIG. 11 depicts a flowchart that illustrates a method of
performing tasks in a background context in accordance with one or
more illustrative aspects discussed herein. In one or more
embodiments, the method of FIG. 11 and/or one or more steps thereof
may be performed by a computing device (e.g., generic computing
device 201). In other embodiments, the method illustrated in FIG.
11 and/or one or more steps thereof may be embodied in
computer-executable instructions that are stored in a
computer-readable medium, such as a non-transitory
computer-readable memory.
[0168] As seen in FIG. 11, the method may begin at step 1105 in
which a mobile device may initialize a partially managed
application. For example, in step 1105, a mobile device may
initialize a partially managed application associated with one or
more of a first managed user account for a user, a second managed
user account for the same user, and/or an unmanaged user account
for the same user. The mobile device may execute in the background
context of the partially managed application one or more unmanaged
tasks, one or more first managed tasks, and/or one or more second
managed tasks.
[0169] In step 1110, the mobile device may execute one or more
first managed tasks in the background context in accordance with
the first set of MAM policies. For example, in step 1110, the one
or more first managed tasks may include communicating with another
device outside of the mobile device. Particularly, the mobile
device may communicate, in the background context, first managed
information associated with the first managed user account with
another device (e.g., a server of the first MAM service provider)
in accordance with a first set of MAM policies provided by a first
MAM service provider and independent of a second set of MAM
policies provided by a second MAM service provider. The first set
of MAM policies may mandate that the communications with the other
device must be encrypted in accordance with a first encryption
protocol. As a result, the mobile device (and/or the secure
application wrapper) may encrypt the communications and then send
the communications to the other device. The mobile device may also
receive encrypted communications from the other device and then may
decrypt the encrypted communications.
[0170] In step 1115, the mobile device may execute one or more
second managed tasks in the background context in accordance with
the second set of MAM policies. For example, in step 1115, the one
or more second managed tasks may include communicating with another
device outside of the mobile device. Particularly, the mobile
device may communicate, in the background context, second managed
information associated with the second managed user account with
another device (e.g., a server of the second MAM service provider)
in accordance with the second set of MAM policies provided by the
second MAM service provider and independent of the first set of MAM
policies provided by the first MAM service provider. The second set
of MAM policies may mandate that the communications with the other
device (e.g., the second MAM service provider) must be encrypted in
accordance with a second encryption protocol. The second encryption
protocol may be different than the first encryption protocol. As a
result, the mobile device (and/or the secure application wrapper)
may encrypt the communications and then send the communications to
the other device. The mobile device may also receive encrypted
communication from the other device and then may decrypt the
encrypted communications. In some embodiments, the mobile device
may, during the execution of the one or more first managed tasks,
execute the one or more second managed tasks.
[0171] In step 1120, the mobile device may execute one or more
unmanaged tasks in the background context. For example, in step
1120, the one or more unmanaged tasks may include communicating
with another device outside of the mobile device. Particularly, the
mobile device may communicate, in the background context, unmanaged
information associated with the unmanaged user account with another
device (e.g., a server of the unmanaged service provider)
independent of the first set of MAM policies and independent of the
second set of MAM policies. As a result, the mobile device may send
the communications associated with the unmanaged user account in an
unencrypted form (e.g., without using any encryption protocol
mandated by the first or second set of MAM policies). In some
embodiments, the communication associated with the unmanaged user
account may be encrypted according a third encryption protocol and
then send the encrypted communications to the other device. The
third encryption protocol may be different from the first
encryption protocol and the second encryption protocol. In some
embodiments, the mobile device may, during the execution of the one
or more first managed tasks and/or the execution of the one or more
second managed tasks, execute the one or more unmanaged tasks.
[0172] In some embodiments, the mobile device may execute two or
more of steps 1110-1120 substantially concurrently. In particular,
the mobile device may concurrently execute in the background
context one or more first managed tasks, one or more second managed
tasks, and/or one or more unmanaged tasks. For example, the mobile
device may communicate with resources of different MAM service
providers or another service provider substantially concurrently.
In some embodiments, the steps 1110-1120 may be performed in any
order and, in some instances, may be performed repeatedly in
different orders.
[0173] The encryption protocols discussed above may be any
encryption protocol. For example, the first encryption protocol may
be a point to point protocol and the second encryption protocol may
be a transport layer protocol. One or more of the protocols may
include public-key infrastructure (PKI) and/or any other encryption
technique.
[0174] As illustrated above, various aspects of the disclosure
relate to providing mobile application management functionalities.
In other embodiments, however, the concepts discussed herein can be
implemented in any other type of computing device (e.g., a desktop
computer, a server, a console, a set-top box, a mobile phone,
etc.). Thus, although the subject matter has been described in
language specific to structural features and/or methodological
acts, it is to be understood that the subject matter defined in the
appended claims is not necessarily limited to the specific features
or acts described above. Rather, the specific features and acts
described above are described as some example implementations of
the following claims.
* * * * *