U.S. patent application number 16/749075 was filed with the patent office on 2020-05-21 for location specific dispatch resolution system.
The applicant listed for this patent is ProntoForms Inc.. Invention is credited to Glenn Michael Chenier, James Jeremy Goodfellow.
Application Number | 20200162608 16/749075 |
Document ID | / |
Family ID | 63166249 |
Filed Date | 2020-05-21 |
![](/patent/app/20200162608/US20200162608A1-20200521-D00000.png)
![](/patent/app/20200162608/US20200162608A1-20200521-D00001.png)
United States Patent
Application |
20200162608 |
Kind Code |
A1 |
Chenier; Glenn Michael ; et
al. |
May 21, 2020 |
LOCATION SPECIFIC DISPATCH RESOLUTION SYSTEM
Abstract
A central dispatch system for transmitting a service call from a
consumer to a service provider includes a central resolution system
coupled to a plurality of location specific resolution systems.
Each of the location specific resolution systems is coupled with a
location specific forms database. The central dispatch system
creates a query to the central resolution system comprising a
location of the service call and one or more tags to the central
resolution system submits the query to one of the plurality of
location specific resolution system based on the location of the
service call. The local resolution system prepares a service
request for one of the service providers comprising one or more
forms selected based on the tags. The forms may be pre-filled with
information provided by the consumer to the central dispatch
system.
Inventors: |
Chenier; Glenn Michael;
(Kanata, CA) ; Goodfellow; James Jeremy; (Kanata,
CA) |
|
Applicant: |
Name |
City |
State |
Country |
Type |
ProntoForms Inc. |
Kanata |
|
CA |
|
|
Family ID: |
63166249 |
Appl. No.: |
16/749075 |
Filed: |
January 22, 2020 |
Related U.S. Patent Documents
|
|
|
|
|
|
Application
Number |
Filing Date |
Patent Number |
|
|
15896682 |
Feb 14, 2018 |
10582049 |
|
|
16749075 |
|
|
|
|
62460478 |
Feb 17, 2017 |
|
|
|
Current U.S.
Class: |
1/1 |
Current CPC
Class: |
H04M 3/50 20130101; H04M
3/42348 20130101; G06Q 30/01 20130101; G06Q 10/10 20130101 |
International
Class: |
H04M 3/42 20060101
H04M003/42; G06Q 30/00 20060101 G06Q030/00; H04M 3/50 20060101
H04M003/50; G06Q 10/10 20060101 G06Q010/10 |
Claims
1. A method for transmitting a service call from a consumer to a
service provider comprising: creating, by a central dispatch
system, a query to a central resolution system coupled to a
plurality of location specific resolution systems wherein said
query comprises a location of said service call and a plurality of
tags; submitting said query to one of said plurality of location
specific resolution systems based on said location of said service
call; and preparing, by said location specific resolution systems,
a service request for said service provider comprising one or more
forms selected based on said plurality of tags.
2. The method of claim 1 wherein said forms are pre-filled with
information provided by said consumer to said central dispatch
system.
Description
CROSS-REFERENCE TO RELATED APPLICATIONS
[0001] This application is a continuation of U.S. patent
application Ser. No. 15/896,682, filed Feb. 14, 2018, now allowed,
which claims the benefit of U.S. Provisional Patent Application
Ser. No. 62/460,478, filed Feb. 17, 2017, which are incorporated
herein by reference in their entireties.
FIELD OF THE INVENTION
[0002] The present disclosure relates to dispatch systems.
BRIEF DESCRIPTION OF THE DRAWINGS
[0003] The foregoing and other advantages of the disclosure will
become apparent upon reading the following detailed description and
upon reference to the drawings.
[0004] FIG. 1 is an example of a location specific resolution
system.
[0005] While the present disclosure is susceptible to various
modifications and alternative forms, specific embodiments or
implementations have been shown by way of example in the drawings
and will be described in detail herein. It should be understood,
however, that the disclosure is not intended to be limited to the
particular forms disclosed. Rather, the disclosure is to cover all
modifications, equivalents, and alternatives falling within the
spirit and scope of an invention as defined by the appended
claims.
DETAILED DESCRIPTION
[0006] Central dispatch systems are used to dispatch service calls,
for example a car towing request, a HVAC inspection etc. Consumers
call into a central call center to place their request for service,
they provide identification and information regarding the service
they need.
[0007] Current central dispatch systems use a resolution mechanism
to dispatch the service request along with the necessary
information to the appropriate service provider that provides the
service. The system may also provide to the service provider one or
more electronic form to be filled during the service call. The
electronic forms can be filled on a smart phone, computer or
tablet.
[0008] There is a need for a central dispatch system that can
dispatch forms that are customized to specific requirements based
on the location where the service is performed. For example, in a
car towing dispatch system, different consent forms are required to
be filled based on the state or province or country where the
service is delivered. The forms used at each locations for
different types of services calls need to be managed by each
locations.
[0009] Referring to FIG. 1, in one embodiment, when the central
dispatch system 100 receives a service request from a consumer 101,
it generates a query to a central resolution system 104. The query
includes the location of the service call, the identification of
the consumer, one or more service tags identifying the services
required. The central resolution system, resolves the query and
transfers the query to a location specific resolution system 110.1
. . . 110.n, based on the location of the service call.
[0010] The location specific resolution system 110.1 . . . 110.n
accesses a database of forms which are configured with one or more
service tags. When the location specific resolution system 110.1 .
. . 110.n receives a query, the system indexes the database with
the tags comprised in the query to extract the forms that should be
sent to the service provider 120.11 . . . 120.1x . . . 120.n1 . . .
120.ny. The system pre-fills the forms with the location of the
service call, the identification of the consumer and the services
required before dispatching a service request to the service
provider 120.11 . . . 120.1x . . . 120.n1 . . . 120.ny.
[0011] The central resolution system can be configured and managed
via a separate system 150. The location specific resolution systems
110.1 . . . 110.n can be configured and managed via location
specific management systems 160.1 . . . 160.n.
[0012] Although the algorithms described above including those with
reference to the foregoing flow charts have been described
separately, it should be understood that any two or more of the
algorithms disclosed herein can be combined in any combination. Any
of the methods, algorithms, implementations, or procedures
described herein can include machine-readable instructions for
execution by: (a) a processor, (b) a controller, and/or (c) any
other suitable processing device. Any algorithm, software, or
method disclosed herein can be embodied in software stored on a
non-transitory tangible medium such as, for example, a flash
memory, a CD-ROM, a floppy disk, a hard drive, a digital versatile
disk (DVD), or other memory devices, but persons of ordinary skill
in the art will readily appreciate that the entire algorithm and/or
parts thereof could alternatively be executed by a device other
than a controller and/or embodied in firmware or dedicated hardware
in a well known manner (e.g., it may be implemented by an
application specific integrated circuit (ASIC), a programmable
logic device (PLD), a field programmable logic device (FPLD),
discrete logic, etc.). Also, some or all of the machine-readable
instructions represented in any flowchart depicted herein can be
implemented manually as opposed to automatically by a controller,
processor, or similar computing device or machine. Further,
although specific algorithms are described with reference to
flowcharts depicted herein, persons of ordinary skill in the art
will readily appreciate that many other methods of implementing the
example machine readable instructions may alternatively be used.
For example, the order of execution of the blocks may be changed,
and/or some of the blocks described may be changed, eliminated, or
combined.
[0013] It should be noted that the algorithms illustrated and
discussed herein as having various modules which perform particular
functions and interact with one another. It should be understood
that these modules are merely segregated based on their function
for the sake of description and represent computer hardware and/or
executable software code which is stored on a computer-readable
medium for execution on appropriate computing hardware. The various
functions of the different modules and units can be combined or
segregated as hardware and/or software stored on a non-transitory
computer-readable medium as above as modules in any manner, and can
be used separately or in combination.
[0014] While particular implementations and applications of the
present disclosure have been illustrated and described, it is to be
understood that the present disclosure is not limited to the
precise construction and compositions disclosed herein and that
various modifications, changes, and variations can be apparent from
the foregoing descriptions without departing from the spirit and
scope of an invention as defined in the appended claims.
* * * * *