U.S. patent application number 16/692936 was filed with the patent office on 2020-03-19 for enhanced user assistance.
The applicant listed for this patent is UBER TECHNOLOGIES, INC.. Invention is credited to Edward K.Y. JUNG, Royce A. LEVIEN, Mark A. MALAMUD, John D. RINALDO, JR..
Application Number | 20200089375 16/692936 |
Document ID | / |
Family ID | 36568409 |
Filed Date | 2020-03-19 |
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United States Patent
Application |
20200089375 |
Kind Code |
A1 |
JUNG; Edward K.Y. ; et
al. |
March 19, 2020 |
ENHANCED USER ASSISTANCE
Abstract
An apparatus, method, and system distinct from an item that
provides user assistance for the item.
Inventors: |
JUNG; Edward K.Y.; (San
Francisco, CA) ; LEVIEN; Royce A.; (San Francisco,
CA) ; MALAMUD; Mark A.; (San Francisco, CA) ;
RINALDO, JR.; John D.; (San Francisco, CA) |
|
Applicant: |
Name |
City |
State |
Country |
Type |
UBER TECHNOLOGIES, INC. |
San Francisco |
CA |
US |
|
|
Family ID: |
36568409 |
Appl. No.: |
16/692936 |
Filed: |
November 22, 2019 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
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11000736 |
Dec 1, 2004 |
10514816 |
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16692936 |
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Current U.S.
Class: |
1/1 |
Current CPC
Class: |
G06F 3/0481 20130101;
G06F 3/04895 20130101; G06F 16/248 20190101; G06F 16/245 20190101;
G06F 9/453 20180201 |
International
Class: |
G06F 3/0481 20060101
G06F003/0481; G06F 3/0489 20060101 G06F003/0489; G06F 9/451
20060101 G06F009/451 |
Claims
1. A system comprising: a plurality of interfaces configured to
operate in a first state, wherein the plurality of interfaces
operating in the first state respectively perform a first function;
and an electronic assistance device implemented with instructions
that configure the electronic assistance device to: receive a query
related to a first interface of the plurality of interfaces while
the plurality of interfaces are operating in the first state based
on detecting a first user selection of the first interface;
responsive to receipt of the query related to the first interface,
transition the plurality of interfaces to a second state, wherein
the plurality of interfaces operating in the second state
respectively perform a second function that is different from the
first function and that is related to the first interface and
wherein the instructions further configure the electronic
assistance device to display the second function corresponding to a
subset of the plurality of interfaces operating in the second state
on a display of the system; receive a query related to an
assistance request related to the first interface through a second
user selection of one of the subset of the plurality of interfaces
that is operating in the second state; wherein the system is
configured to receive environmental information extrinsic to the
system; and wherein the electronic assistance device is further
implemented with instructions that configure the electronic
assistance device to: responsive to receipt of the assistance
request and receipt of the environmental information extrinsic to
the system, determine an assistance correlating operation of the
first interface.
2. The system of claim 1, wherein the plurality of interfaces
correspond to buttons.
3. The system of claim 1, wherein the step of determining an
assistance correlating operation of the first interface includes
searching an assistance file via a network or searching an
assistance file of the electronic assistance device.
4. The system of claim 1, wherein the electronic assistance device
is further implemented with instructions that configure the
electronic assistance device to provide assistance based on the
determined operation via a user interface visually indicating an
association with the first interface.
5. The system of claim 4, wherein the step of providing assistance
via the user interface includes providing a guided response
assistance related to the first interface, an interactive tutorial
assistance related to the first interface, an assistance
correlating with a physical element of the system, a guidance
correlating with a process associated with the first interface,
showing how the first interface operates, or a description of the
first interface.
6. The system of claim 4, wherein the electronic assistance device
is further implemented with instructions that configure the
electronic assistance device to receive one user input responsive
to the provided assistance and provide another assistance
correlating to the one user input responsive to the provided
assistance.
7. The system of claim 1, wherein the step of receiving
environmental information extrinsic to the system comprises
receiving temperature sensed by a temperature sensor or light
intensity sensed by a light intensity sensor.
8. A method for providing user assistance for a system, the system
having a plurality of interfaces configured to operate in a first
state that respectively perform a first function, comprising:
receiving a query related to a first interface of the plurality of
interfaces while the plurality of interfaces are operating in the
first state based on detecting a first user selection of the first
interface; responsive to receipt of the query related to the first
interface, transitioning the plurality of interfaces to a second
state, wherein the plurality of interfaces operating in the second
state respectively perform a second function that is different from
the first function and that is related to the first interface;
displaying the second function corresponding to a subset of the
plurality of interfaces operating in the second state; receiving a
query related to an assistance request related to the first
interface through a second user selection of one of the subset of
the plurality of interfaces that is operating in the second state;
receiving environmental information extrinsic to the system; and
responsive to receipt of the assistance request and receipt of the
environmental information extrinsic to the system, determining an
assistance correlating operation of the first interface.
9. The method of claim 8, wherein the plurality of interfaces of
the system correspond to buttons.
10. The method of claim 9, wherein the step of determining an
assistance correlating operation of the first interface includes
searching an assistance file via a network or searching an
assistance file for the assistance correlating to the assistance
request.
11. The method of claim 9, wherein the step of determining an
assistance correlating operation of the first interface includes
determining an assistance correlating operation of a camera control
of a camera specified by the assistance request based on a
background in an image captured by the camera.
12. The method of claim 9, wherein the step of receiving a query
related to an assistance request related to the first interface
through a second user selection of one of the subset of the
plurality of interfaces that is operating in the second state
includes receiving a selection corresponding to a predetermined
assistance request related to the system.
13. The method of claim 9, further comprising providing assistance
based on the determined operation via a user interface visually
indicating an association with the first interface.
14. The method of claim 13, further comprising receiving an input
responsive to the provided assistance.
15. The method of claim 14, wherein the step of receiving an input
responsive to the provided assistance includes a request for an
additional assistance correlating to the provided assistance.
16. The method of claim 15, further comprising providing another
assistance correlating to the input responsive to the provided
assistance.
17. The method of claim 15, wherein the step of providing
assistance based on the determined operation via the user interface
includes providing a guided response assistance related to the
first interface, an interactive tutorial assistance related to the
first interface, an assistance correlating with a physical element
of the system, a guidance correlating with a process associated
with the first interface showing how the first interface operates
or a description of the first interface.
18. The method of claim 10, wherein the step of receiving
environmental information extrinsic to the system comprises
receiving temperature sensed by a temperature sensor or light
intensity sensed by a light intensity sensor.
19. A computer-readable medium product for providing user
assistance for a system, the system having a plurality of
interfaces configured to operate in a first state that respectively
perform a first function, comprising: receiving a query related to
a first interface of the plurality of interfaces while the
plurality of interfaces are operating in the first state based on
detecting a first user selection of the first interface; responsive
to receipt of the query related to the first interface,
transitioning the plurality of interfaces to a second state,
wherein the plurality of interfaces operating in the second state
respectively perform a second function that is different from the
first function and that is related to the first interface;
displaying the second function corresponding to a subset of the
plurality of interfaces operating in the second state; receiving a
query related to an assistance request related to the first
interface through a second user selection of one of the subset of
the plurality of interfaces that is operating in the second state;
receiving environmental information extrinsic to the system; and
responsive to receipt of the assistance request and receipt of the
environmental information extrinsic to the system, determining an
assistance correlating operation of the first interface.
20. The computer-readable medium product of claim 19, wherein the
plurality of interfaces of the system correspond to buttons.
Description
CROSS-REFERENCED TO RELATED APPLICATIONS
[0001] The present application is a continuation of U.S. patent
application Ser. No. 11/000,736 entitled ENHANCED USER ASSISTANCE,
naming Edward K. Y. Jung, Royce A. Levien, Mark A. Malamud, and
John D. Rinaldo, Jr., as inventors, filed Dec. 1, 2004, attorney
docket no. 16660-4000, the entirety of which is herein incorporated
by reference.
SUMMARY
[0002] An embodiment provides a method. The method includes
receiving a selection corresponding to an item through a first user
interface operably coupled to an electronic device and associated
with the item, wherein the item is distinct from the electronic
device. The method also includes receiving a selection
corresponding to an assistance request related to the item through
a second user interface operably coupled to the electronic device,
and providing an assistance correlating to the assistance request
related to the item through a third user interface operably coupled
to the electronic device. The method may further include sensing a
context of the item, and the providing an assistance correlating to
the query may include providing an assistance correlating to the
query and the sensed context of the item. The method may further
include receiving an input responsive to the provided assistance.
The method may further include providing another assistance
correlating to the received input responsive to the provided
assistance. In addition to the foregoing, other method embodiments
are described in the claims, drawings, and text forming a part of
the present application.
[0003] A further embodiment provides a computer-readable medium
product. The computer-readable medium product includes
computer-executable instructions operable to receive a selection
corresponding to the item through a first user interface operably
coupled to an electronic device and associatable with the item,
wherein the item is distinct from the electronic device. The
computer-readable medium product further includes
computer-executable instructions operable to receive a selection
corresponding to an assistance request related to the item through
a second user interface operably coupled to the electronic device,
and provide an assistance correlating to the assistance request
related to the item through a third user interface operably coupled
to the electronic device. In addition to the foregoing, other
computer-readable medium product embodiments are described in the
claims, drawings, and text forming a part of the present
application.
[0004] An embodiment provides a method. The method includes
activating a help mode in an electronic device distinct from an
item, and receiving a user selection corresponding to an aspect of
the item through a first receiving portion of the electronic device
associated with the aspect. The method further includes receiving a
user selection corresponding to a tutorial request through a second
receiving portion of the electronic device. The method also
includes broadcasting a tutorial correlating with the tutorial
request that includes information related to the selected aspect of
the item through an indicator portion of the electronic device. In
addition to the foregoing, other method embodiments are described
in the claims, drawings, and text forming a part of the present
application.
[0005] Another embodiment provides an apparatus. The apparatus
includes an electronic device including a first receiver portion
associatable with an aspect of an item, a second receiver portion,
an indicator portion, and instructions. The instructions when
implemented in the electronic device cause the electronic device to
receive a user selection of the aspect of the item through the
first receiving portion, receive a user selection corresponding to
a tutorial request through a second receiving portion of the
electronic device, and broadcast a tutorial that includes
information related to the selected aspect of the item through the
indicator portion. In addition to the foregoing, other apparatus
embodiments are described in the claims, drawings, and text forming
a part of the present application.
[0006] In addition to the foregoing, various other method and/or
system embodiments are set forth and described in the text (e.g.,
claims and/or detailed description) and/or drawings of the present
application.
[0007] The foregoing is a summary and thus contains, by necessity,
simplifications, generalizations and omissions of detail;
consequently, those skilled in the art will appreciate that the
summary is illustrative only and is not intended to be in any way
limiting. Other aspects, inventive features, and advantages of the
devices and/or processes described herein, as defined solely by the
claims, will become apparent in the detailed description set forth
herein.
BRIEF DESCRIPTION OF THE DRAWINGS
[0008] FIG. 1 illustrates an exemplary system in which embodiments
may be implemented, including a thin computing device and a
functional element of an electronic device;
[0009] FIG. 2 illustrates another exemplary system in which
embodiments may be implemented, including a general-purpose
computing device;
[0010] FIG. 3 is a flow diagram illustrating an exemplary
operational flow that provides assistance;
[0011] FIG. 4 is a flow diagram illustrating additional detail
related to an alternative embodiment of the exemplary operational
flow of FIG. 3;
[0012] FIG. 5 is a flow diagram illustrating an exemplary
operational flow supplementing the exemplary query operational flow
that provides assistance described in conjunction with FIG. 3;
[0013] FIG. 6 illustrates an exemplary system in which embodiments
may be implemented;
[0014] FIG. 7 is a flow diagram illustrating an exemplary
operational flow that receives an assistance presentation;
[0015] FIG. 8 is a flow diagram illustrating another exemplary
operational flow that receives an assistance presentation;
[0016] FIG. 9 is a flow diagram illustrating an exemplary
operational flow that provides contextual assistance;
[0017] FIG. 10 is a flow diagram illustrating another exemplary
operational flow that provides contextual assistance;
[0018] FIG. 11 is a flow diagram illustrating an exemplary
operational flow that provides assistance;
[0019] FIG. 12 is a flow diagram illustrating a further exemplary
operational flow that provides assistance;
[0020] FIG. 13 illustrates an exemplary system in which embodiments
of the exemplary operational flow illustrated in FIGS. 11 and 14
that provide assistance may be implemented;
[0021] FIG. 14 illustrates user interfaces of the exemplary
embodiment of the computing device of the exemplary system
illustrated in FIG. 13;
[0022] FIG. 15 illustrates a partial view of an exemplary apparatus
850 that may serve as an illustrative environment of and/or for
subject matter technologies that provide user assistance for an
item;
[0023] FIG. 16 illustrates an exemplary embodiments of states of a
user interface U/I that may serve as an illustrative environment of
and/or for subject matter technologies that provide user assistance
for an item;
[0024] FIG. 17 illustrates an alternative embodiment of the
apparatus of FIG. 16 that includes a first user interface and a
second user interface both associatable with an aspect of the
item;
[0025] FIG. 18 illustrates an alternative embodiment of the
apparatus of FIG. 15;
[0026] FIG. 19 illustrates an exemplary operational flow that
provides user assistance for an item;
[0027] FIG. 20 illustrates an alternative embodiment of the
exemplary operational flow of FIG. 19 that provides user assistance
for an item;
[0028] FIG. 21 illustrates an alternative embodiment of the
exemplary operational flow of FIG. 19 that provides user assistance
for an item;
[0029] FIG. 22 illustrates an alternative embodiment of the
exemplary operational flow of FIG. 19 that provides user assistance
for an item;
[0030] FIG. 23 illustrates a partial view of an exemplary
computer-readable medium product that may serve as an illustrative
environment of and/or for subject matter technologies that provide
user assistance for an item;
[0031] FIG. 24 illustrates a partial view of an exemplary apparatus
that may serve as an illustrative environment of and/or for subject
matter technologies that provide user assistance for an item;
[0032] FIG. 25 illustrates a partial view of an exemplary apparatus
that may serve as an illustrative environment of and/or for subject
matter technologies that provide user assistance for an item;
[0033] FIG. 26 illustrates a partial view of an alternative
embodiment of the exemplary apparatus of FIG. 24;
[0034] FIG. 27 illustrates an exemplary operational flow that
provides a user assistance with an item;
[0035] FIG. 28 illustrates an exemplary operational flow that
provides a user assistance with an item;
[0036] FIG. 29 illustrates a partial view of an exemplary apparatus
that may serve as an illustrative environment of and/or for subject
matter technologies that provide user assistance for an item;
[0037] FIG. 30 illustrates a partial view of an exemplary apparatus
that may serve as an illustrative environment of and/or for subject
matter technologies that provide user assistance for an item;
[0038] FIG. 31A illustrates an exemplary embodiment where the user
interface includes a plurality of states;
[0039] FIG. 31B illustrates an exemplary embodiment where the user
interface includes a plurality of modes;
[0040] FIG. 32 illustrates a partial view of an alternative
embodiment of the exemplary apparatus of FIG. 30;
[0041] FIG. 33 illustrates a partial view of an alternative
embodiment of the exemplary apparatus of FIG. 30;
[0042] FIG. 34 illustrates a partial view of an exemplary apparatus
that may serve as an illustrative environment of and/or for subject
matter technologies that provide user assistance for an item;
[0043] FIG. 35 illustrates an exemplary operational flow that
provides a user assistance with an item;
[0044] FIG. 36 illustrates an alternative embodiment of the
exemplary operational flow of FIG. 35;
[0045] FIG. 37 illustrates an alternative embodiment of the
exemplary operational flow of FIG. 35;
[0046] FIG. 38 illustrates an alternative embodiment of the
exemplary operational flow of FIG. 35;
[0047] FIG. 39 illustrates an alternative embodiment of the
exemplary operational flow of FIG. 35;
[0048] FIG. 40 illustrates a partial view of product that includes
an exemplary computer-readable medium product that may serve as an
illustrative environment of and/or for subject matter technologies
that provide user assistance for an item;
[0049] FIG. 41 illustrates an exemplary operational flow that
provides a user assistance with an item, such as the item; and
[0050] FIG. 42 illustrates a partial view of an exemplary apparatus
that may serve as an illustrative environment of and/or for subject
matter technologies that provide user assistance for an item, such
as the item.
DETAILED DESCRIPTION
[0051] In the following detailed description of exemplary
embodiments, reference is made to the accompanying drawings, which
form a part hereof. In the several figures, like referenced
numerals identify like elements. The detailed description and the
drawings illustrate exemplary embodiments. Other embodiments may be
utilized, and other changes may be made, without departing from the
spirit or scope of the subject matter presented here. The following
detailed description is therefore not to be taken in a limiting
sense, and the scope of the claimed subject matter is defined by
the appended claims.
[0052] Features, functionality, and options of computing devices,
such as personal computers, and the larger systems of which they
may be a part, such as cars, airplanes, submarines, and aircraft
carriers, have rapidly advanced and evolved as technology provides
increased processor speeds, storage capacity, connectivity, and
interconnectivity, all at decreased cost. Additionally, rapid
advances have been made in interconnectability and interoperability
of computing devices and other devices at a consumer level, such as
handheld devices and cell phones, at a system and large system
level. These advances are intended to provide a user with many
benefits. However, realization of these benefits may require that a
user read and re-read manuals.
[0053] When new, a user may or many not take the trouble to read a
manual. Manuals are sometimes considered too complex and
troublesome to comprehend. As a result, the advances may be unused
and the user dissatisfied. A user may benefit from being able to
input a selection relevant to a need or question through a user
interface associated with a computer or a system, and then let an
assistance manager guide them from there using the same or another
user interface.
[0054] Additionally, manuals are sometimes lost, misplaced, or
unavailable, such as for example, when traveling. A user may
further benefit by being able to obtain assistance directly from
the computer of a nature often provided by a comprehensive user
manual.
[0055] Further, as a result of rapidly advancing computer
technology, computing devices are become smaller, more powerful,
and cheaper. The advancing computing technology is moving beyond
the personal computer and into everyday items and devices,
providing embedded technology and connectivity. Almost any thing or
item, from buildings to clothing, from telephones to tools, from
appliances to cars, from homes to the human body, from personal
information devices to a common a coffee mug, can have an embedded
electronic device that includes a computing device. The embedded
electronic device typically improves performance and capacity of a
basic functionality of the item, and may connect the item with a
network of other items or the Internet. These items with embedded
electronic devices may be described using a variety of names, which
may not have a bright line distinction between them. Commonly used
names include a limited resource computing device, limited capacity
computing device, ubiquitous computing device, pervasive computing
device, digital appliance, and Internet appliance. Such items may
be collectively referred to herein from time-to-time as "pervasive
computing," or a "pervasive computing device" for economy of words
and to aid in reading and understanding embodiments disclosed
herein.
[0056] Pervasive computing provides increased functionality, it
often requires increased interaction between a user and a
previously dumb device. Pervasive computing devices, such as
conventional telephones, cell phones, smart phones, pocket
organizers, and personal digital assistants, often present a user
with widely varying user interface protocols. This may contribute
to user confusion about an aspect of the pervasive computing device
they are viewing, such as a particular button. As a result, simply
finding appropriate aspects of the device related to a portion of
the user manual may be difficult or impossible. Like a computer
user, a pervasive computing device user may benefit from
interactive assistance.
[0057] Rapidly advancing technology may also provide an opportunity
for increased interaction between traditionally dumb items and user
manuals. Many dumb items have become more complex and sophisticated
to meet user demand. For example, simply adjusting an ergonomic
chair requires complex instructions and location of knobs placed at
odd locations. User manuals have correspondingly become more
complex and sometimes confusing. As a result, simply finding
appropriate aspects of the item related to a portion of the user
manual may be difficult or impossible. A user may benefit from
interactive assistance with these traditionally dumb items.
[0058] FIG. 1 and the following discussion are intended to provide
a brief, general description of an environment in which embodiments
may be implemented. FIG. 1 illustrates an exemplary system that
includes a thin computing device 20 that interfaces with an
electronic device that includes one or more functional elements.
For example, the electronic device may include any item having
electrical and/or electronic components playing a role in a
functionality of the item, such as a limited resource computing
device, a digital camera, a cell phone, a printer, a refrigerator,
a car, and an airplane. The thin computing device 20 includes a
processing unit 21, a system memory 22, and a system bus 23 that
couples various system components including the system memory 22 to
the processing unit 21. The system bus 23 may be any of several
types of bus structures including a memory bus or memory
controller, a peripheral bus, and a local bus using any of a
variety of bus architectures. The system memory includes read-only
memory (ROM) 24 and random access memory (RAM) 25. A basic
input/output system (BIOS) 26, containing the basic routines that
help to transfer information between sub-components within the thin
computing device 20, such as during start-up, is stored in the ROM
24. A number of program modules may be stored in the ROM 24 and/or
RAM 25, including an operating system 28, one or more application
programs 29, other program modules 30 and program data 31.
[0059] A user may enter commands and information into the computing
device 20 through input devices, such as a number of switches and
buttons, illustrated as hardware buttons 44, connected to the
system via a suitable interface 45. Input devices may further
include a touch-sensitive display screen 32 with suitable input
detection circuitry 33). The output circuitry of the
touch-sensitive display 32 is connected to the system bus 23 via a
video driver 37. Other input devices may include a microphone 34
connected through a suitable audio interface 35, and a physical
hardware keyboard (not shown). In addition to the display 32, the
computing device 20 may include other peripheral output devices,
such as at least one speaker 38.
[0060] Other external input or output devices 39, such as a
joystick, game pad, satellite dish, scanner or the like may be
connected to the processing unit 21 through a USB port 40 and USB
port interface 41, to the system bus 23. Alternatively, the other
external input and output devices 39 may be connected by other
interfaces, such as a parallel port, game port or other port. The
computing device 20 may further include or be capable of connecting
to a flash card memory (not shown) through an appropriate
connection port (not shown). The computing device 20 may further
include or be capable of connecting with a network through a
network port 42 and network interface 43, and through wireless port
46 and corresponding wireless interface 47 may be provided to
facilitate communication with other peripheral devices, including
other computers, printers, and so on (not shown). It will be
appreciated that the various components and connections shown are
exemplary and other components and means of establishing
communications links may be used.
[0061] The computing device 20 may be primarily designed to include
a user interface having a character, key-based, other user data
input via the touch sensitive display 32 using a stylus (not
shown). Moreover, the user interface is not limited to an actual
touch-sensitive panel arranged for directly receiving input, but
may alternatively or in addition respond to another input device,
such as the microphone 34. For example, spoken words may be
received at the microphone 34 and recognized. Alternatively, the
computing device 20 may be designed to include a user interface
having a physical keyboard (not shown).
[0062] The device functional elements (not shown) are typically
application specific and related to a function of the electronic
device. The device functional elements are driven by a device
functional element(s) interface 50, which coupled with the system
bus 23. A functional element may typically perform a single
well-defined task with little or no user configuration or setup,
such as a refrigerator keeping food cold, a cell phone connecting
with an appropriate tower and transceiving voice or data
information, and a camera capturing and saving an image.
[0063] FIG. 2 illustrates another exemplary system in which
embodiments of may be implemented. FIG. 2 illustrates an electronic
device that may correspond in whole or part to a general-purpose
computing device, shown as a computer 100. Components of the
computer 100 may include, but are not limited to, a processing unit
120, a system memory 130, and a system bus 121 that couples various
system components including the system memory to the processing
unit 120. The system bus 121 may be any of several types of bus
structures including a memory bus or memory controller, a
peripheral bus, and a local bus using any of a variety of bus
architectures. By way of example, and not limitation, such
architectures include Industry Standard Architecture (ISA) bus,
Micro Channel Architecture (MCA) bus, Enhanced ISA (EISA) bus,
Video Electronics Standards Association (VESA) local bus, and
Peripheral Component Interconnect (PCI) bus, also known as
Mezzanine bus.
[0064] The computer 100 typically includes a variety of
computer-readable media. Computer-readable media can be any
available media that can be accessed by the computer 100 and
include both volatile and nonvolatile media, removable and
non-removable media. By way of example, and not limitation,
computer-readable media may include computer storage media and
communications media. Computer storage media includes both volatile
and nonvolatile, removable and non-removable media implemented in
any method or technology for storage of information such as
computer-readable instructions, data structures, program modules,
or other data. Computer storage media include, but are not limited
to, random-access memory (RAM), read-only memory (ROM),
electrically erasable programmable read-only memory (EEPROM), flash
memory, or other memory technology, CD-ROM, digital versatile disks
(DVD), or other optical disk storage, magnetic cassettes, magnetic
tape, magnetic disk storage, or other magnetic storage devices, or
any other medium which can be used to store the desired information
and which can be accessed by the computer 100. Communications media
typically embody computer-readable instructions, data structures,
program modules, or other data in a modulated data signal such as a
carrier wave or other transport mechanism and include any
information delivery media. The term "modulated data signal" means
a signal that has one or more of its characteristics set or changed
in such a manner as to encode information in the signal. By way of
example, and not limitation, communications media include wired
media such as a wired network and a direct-wired connection and
wireless media such as acoustic, RF, optical, and infrared media.
Combinations of the any of the above should also be included within
the scope of computer-readable media.
[0065] The system memory 130 includes computer storage media in the
form of volatile and nonvolatile memory such as ROM 131 and RAM
132. A basic input/output system (BIOS) 133, containing the basic
routines that help to transfer information between elements within
the computer 100, such as during start-up, is typically stored in
ROM 131. RAM 132 typically contains data and program modules that
are immediately accessible to or presently being operated on by
processing unit 120. By way of example, and not limitation, FIG. 2
illustrates an operating system 134, application programs 135,
other program modules 136, and program data 137. Often, the
operating system 134 offers services to applications programs 135
by way of one or more application programming interfaces (APIs)
(not shown). Because the operating system 134 incorporates these
services, developers of applications programs 135 need not
redevelop code to use the services. Examples of APIs provided by
operating systems such as Microsoft's "WINDOWS" are well known in
the art.
[0066] The computer 100 may also include other
removable/non-removable, volatile/nonvolatile computer storage
media. By way of example only, FIG. 2 illustrates a non-removable
non-volatile memory interface (hard disk interface) 140 that reads
from and writes to non-removable, nonvolatile magnetic media, a
magnetic disk drive 151 that reads from and writes to a removable,
nonvolatile magnetic disk 152, and an optical disk drive 155 that
reads from and writes to a removable, nonvolatile optical disk 156
such as a CD ROM. Other removable/nonremovable,
volatile/nonvolatile computer storage media that can be used in the
exemplary operating environment include, but are not limited to,
magnetic tape cassettes, flash memory cards, DVDs, digital video
tape, solid state RAM, and solid state ROM. The hard disk drive 141
is typically connected to the system bus 121 through a
non-removable memory interface, such as the interface 140, and
magnetic disk drive 151 and optical disk drive 155 are typically
connected to the system bus 121 by a removable memory interface,
such as interface 150.
[0067] The drives and their associated computer storage media
discussed above and illustrated in FIG. 2 provide storage of
computer-readable instructions, data structures, program modules,
and other data for the computer 100. In FIG. 2, for example, hard
disk drive 141 is illustrated as storing an operating system 144,
application programs 145, other program modules 146, and program
data 147. Note that these components can either be the same as or
different from the operating system 134, application programs 135,
other program modules 136, and program data 137. The operating
system 144, application programs 145, other program modules 146,
and program data 147 are given different numbers here to illustrate
that, at a minimum, they are different copies. A user may enter
commands and information into the computer 100 through input
devices such as a microphone 163, keyboard 162 and pointing device
161, commonly referred to as a mouse, trackball, or touch pad.
Other input devices (not shown) may include a joystick, game pad,
satellite dish, and scanner. These and other input devices are
often connected to the processing unit 120 through a user input
interface 160 that is coupled to the system bus, but may be
connected by other interface and bus structures, such as a parallel
port, game port, or a universal serial bus (USB). A monitor 191 or
other type of display device is also connected to the system bus
121 via an interface, such as a video interface 190. In addition to
the monitor, computers may also include other peripheral output
devices such as speakers 197 and printer 196, which may be
connected through an output peripheral interface 195.
[0068] The computer 100 may operate in a networked environment
using logical connections to one or more remote computers, such as
a remote computer 180. The remote computer 180 may be a personal
computer, a server, a router, a network PC, a peer device, or other
common network node, and typically includes many or all of the
elements described above relative to the computer 100, although
only a memory storage device 181 has been illustrated in FIG. 2.
The logical connections depicted in FIG. 2 include a local area
network (LAN) 171 and a wide area network (WAN) 173, but may also
include other networks such as a personal area network (PAN) (not
shown). Such networking environments are commonplace in offices,
enterprise-wide computer networks, intranets, and the Internet.
[0069] When used in a LAN networking environment, the computer 100
is connected to the LAN 171 through a network interface or adapter
170. When used in a WAN networking environment, the computer 100
typically includes a modem 172 or other means for establishing
communications over the WAN 173, such as the Internet. The modem
172, which may be internal or external, may be connected to the
system bus 121 via the user input interface 160, or via another
appropriate mechanism. In a networked environment, program modules
depicted relative to the computer 100, or portions thereof, may be
stored in a remote memory storage device. By way of example, and
not limitation, FIG. 2 illustrates remote application programs 185
as residing on memory device 181. It will be appreciated that the
network connections shown are exemplary and other means of
establishing a communications link between the computers may be
used.
[0070] In the description that follows, embodiments will be
described with reference to acts and symbolic representations of
operations that are performed by one or more computing devices,
such a computing device 20 of FIG. 1 and/or computer 100 of FIG. 2,
unless indicated otherwise. As such, it will be understood that
such acts and operations, which are at times referred to as being
computer-executed, include the manipulation by the processing unit
of the computer of electrical signals representing data in a
structured form. This manipulation transforms the data or maintains
them at locations in the memory system of the computer, which
reconfigures or otherwise alters the operation of the computer in a
manner well understood by those skilled in the art. The data
structures where data are maintained are physical locations of the
memory that have particular properties defined by the format of the
data. However, while an embodiment is being described in the
foregoing context, it is not meant to be limiting as those of skill
in the art will appreciate that the acts and operations described
hereinafter may also be implemented in hardware.
[0071] FIGS. 1 and 2 illustrate an example of a suitable
environment on which embodiments may be implemented. The computing
device 20 of FIG. 1 and/or computer 100 of FIG. 2 are examples of a
suitable environment and are not intended to suggest any limitation
as to the scope of use or functionality of an embodiment. Neither
should the environment be interpreted as having any dependency or
requirement relating to any one or combination of components
illustrated in an exemplary operating environment.
[0072] Embodiments may be implemented with numerous other
general-purpose or special-purpose computing devices and computing
system environments or configurations. Examples of well-known
computing systems, environments, and configurations that may be
suitable for use with an embodiment include, but are not limited
to, personal computers, server computers, hand-held or laptop
devices, personal digital assistants, multiprocessor systems,
microprocessor-based systems, set top boxes, programmable consumer
electronics, network PCs, minicomputers, mainframe computers, and
distributed computing environments that include any of the above
systems or devices.
[0073] Embodiments may be described in a general context of
computer-executable instructions, such as program modules, being
executed by a computer. Generally, program modules include
routines, programs, objects, components, data structures, etc.,
that perform particular tasks or implement particular abstract data
types. An embodiment may also be practiced in distributed computing
environments where tasks are performed by remote processing devices
that are linked through a communications network. In a distributed
computing environment, program modules may be located in both local
and remote computer storage media including memory storage
devices.
[0074] FIG. 3 is a flow diagram illustrating an exemplary
operational flow 200 that provides assistance. After a start
operation, the operation moves to operation 210. At activation
operation 210, an assistance manager is activated. The assistance
manager typically includes instructions, such as computer-readable
instructions, for example, a program, process, and/or application
operating on an electronic device that implements the exemplary
operational flow 200 that provides assistance.
[0075] At query operation 220, a query related to an electronic
device is received through a first interface associated with the
electronic device. The query may include a selection of an aspect
of the electronic device as a subject of the query. The query may
include any aspect of the electronic device for which a user might
desire assistance, such as, a feature of the device, an element of
the device, and a process associated with the device. The query
related to the electronic device may include an assistance request
related to the electronic device. The assistance request may
include a request related to the electronic device in any manner,
including the selected aspect of the electronic device. For
example, the assistance request may include any request related to
the electronic device, such as "show me," "demonstrate," and "guide
me." The first interface may include a first user interface.
[0076] The electronic device may be incorporated into any type of
appliance and/or item. In certain embodiments, the electronic
device may include a computing device, such as a personal computer
and a server. In other embodiments, the electronic device may
include a limited resource computing device, an appliance, a
pervasive computing device, and a digital appliance. Examples may
include a PDA, a cell phone, a BLACKBERRY appliance, an on-board
computing device, such as in a car, boat, and/or aircraft, an X-BOX
a home gateway, a set-top box, a point-of-sale terminal, a digital
camera, a TIVO, and an automated teller machine. By way of further
example, the electronic device may include a computing device and
the query may relate to an aspect of the computing device. The
electronic device may include an electrical appliance and the query
may relate to an aspect of the electrical appliance. The electronic
device may include a limited resource computing device and the
query may relate to an aspect of the limited resource computing
device. The electronic device may include a pervasive computing
device and the query may relate to an aspect of the pervasive
computing device. The electronic device may include a digital
appliance and the query may relate to an aspect of the digital
appliance.
[0077] At search operation 230, an assistance file is searched for
an assistance response correlating to the query. Searching the
assistance file may include searching an assistance file stored in
a storage media associated with the electronic device, such as the
system memory 22 of FIG. 1, or coupled with the electronic device.
Alternatively, the assistance file may be stored and/or searched
remotely and coupled with a functionality of the operation 230,
such as by a network, such as a LAN, a WAN, or the Internet.
[0078] At assistance operation 240, an assistance response is
provided correlating to the query through a second interface of the
electronic device. In an embodiment, the assistance response
provided may include visually providing an assistance with a
physical element of the device, such as blinking a light associated
with the physical element. For example, the physical element may be
a physical button and the light may be a light emitting device
incorporated into the button. In this example, the assistance may
include blinking the LED associated with the button. In an
alternative embodiment, the second interface may include an LED and
a third interface may include a speaker. The provided assistance
may include providing an audible assistance presentation from the
speaker and blinking the LED appropriately during the presentation.
The audible assistance presentation may include a spoken
presentation that includes a word or words. The providing an
assistance further may include tactilely providing an assistance
presentation.
[0079] The provided assistance may include guidance through a
process associated with the aspect of the device, a description of
the aspect of the device, a showing how the aspect of the device
operates, and/or an interactive tutorial. The assistance may be
provided in any manner, such as a visual presentation, an audio
presentation, a spoken presentation, a tactile presentation, and/or
a combination of two or more of these manners of presentation.
[0080] In an embodiment, the second interface may be a second user
interface. The second user interface may include a visual display,
a graphical display, and a graphical user interface. The second
user interface may include an audio display, such as an acoustic
speaker. Further, the second user interface may include a tactile
interface, such as a vibrating component. The operational flow then
proceeds to an end operation.
[0081] The first interface and the second interface may be at least
substantially similar, and the second user interface may include
the first user interface. In an embodiment, the first interface and
the second interface may comprise a same physical or virtual
element of the electronic device. The first interface and the
second interface may share a same physical or virtual element, but
be separately activated when the physical or virtual element is in
different activate modes or states. For example, an interface
having a physical structure and in a first state may function as
the first interface, and in a second state may function as the
second interface. In this example, a single physical button
interface may have a plurality of interface states. Continuing with
these examples, a physical button associated with an electronic
device may have normal operating function related to the electronic
device. Upon activation of an assistance manager and entry into an
assistance mode, the same physical button transitions to a first
state and functions as the first interface that receives a query,
such as at the query operation 220. Upon occurrence of an event,
such as receipt of the query at the query operation 220, or finding
an assistance correlating to the query at the search operation 230,
the same physical button transitions to a second state. In the
second state, the physical button functions as the second interface
that provides assistance correlating to the query, such as at the
provide operation 240.
[0082] In another example, an interface, such as a physical button,
may function as a first interface when operated in a first mode and
function as a second interface when operated in a second mode. In
this example, a single physical button may function as a first
interface when pressed quickly once and as a second interface when
pressed slowly once. Continuing with this example, the single
physical button may function as a first interface when pressed once
and as a second interface when pressed twice in quick
succession.
[0083] In an embodiment, the operational flow 200 that provides
assistance may be considered to be an electronic-device assistance
manager. The assistance manager may be implemented in any
combination of hardware, software, and/or firmware configured to
effect the operational flow 200 that provides assistance, depending
upon the design choices of the system designer. A further
embodiment includes a computer-readable media containing computer
instructions which, when run on a computing device, cause the
computing device to perform the operational flow 200 that provides
assistance. The computer-readable media may include a computer
storage media, which may be carried by a computer-readable carrier,
such as a floppy disk. Alternatively, the computer-readable media
may include a communications media.
[0084] FIG. 4 is a flow diagram illustrating additional detail
related to an alternative embodiment of the exemplary query
operation 220 of FIG. 3. At aspect selection operation 250, a
selection corresponding to the electronic device is received
through the first interface. As described in conjunction with query
operation 220 of FIG. 3, the selection designates a subject matter
of the query, and may include a selection of an aspect of the
electronic device. The selection may include an aspect related to
the electronic device, such as, a component associated with the
device, a feature associated with the electronic device, a function
associated with the electronic device, a program associated with
the electronic device, and a process associated with the electronic
device. In an embodiment, the first interface may include a first
user interface.
[0085] In an embodiment, the selection may be received by detecting
a touch to a first user interface associated with the electronic
device, such as a button or a component. The touch may be received
in any manner. For example, such as from a user body part
physically contacting the first user interface, a user body part
being proximate to the first user interface, and a user body part
having an orientation to the first user interface. Similarly, for
example, a touch may be received by a stylus physically contacting
the first user interface, being proximate to the first user
interface, and having an orientation to the first user
interface.
[0086] The first user interface may be associated with an aspect of
the electronic device, such as a physical association. Using a
button for example, a first user interface may be included within a
physical structure of a button, or the first user interface may be
adjacent or proximate to the button. The association of a button or
component and the first user interface may include a logical
association. By a way of further example, an association may
include a touch sensitive portion of a visual display surface. When
the visual display surface displays an image or icon visually
associated with an aspect of an electronic device, a touch to the
displayed image or icon, or a portion of the visual display surface
proximate to the displayed image or icon, may be detected and
received as a selection through an interface logically associated
with the electronic device, or an interface logically associated
with an aspect of the electronic device.
[0087] In another embodiment, the selection may be received by
detecting a sound or word. For example, the first user interface
may include a microphone and processing capability to detect a
sound or spoken word corresponding to a selection related to the
electronic device, or to an aspect of the electronic device. For
example, detecting a signal corresponding to the spoken words "lens
cover" selects a lens cover of a digital camera, and is received as
a selection related to the electronic device, or to the lens cover
of the electronic device.
[0088] At assistance selection operation 260, a selection
corresponding to an assistance request is received. In an
embodiment, the selection is received through a third interface of
the electronic device, and the third interface may include a third
user interface. The receiving a selection corresponding to an
assistance request associated with the selection may include
detecting a touch to the third user interface. The third user
interface may include a button. The third user interface may
include at least one predetermined query. The selection
corresponding to an assistance request may include a request for a
description of functionality, a request for a description of
process, a request for instruction, a request for information,
and/or a request for guidance. The request for guidance may include
a request for a guidance related to replicating a previous
operation of the device. The receiving a selection corresponding to
an assistance request may include receiving a selection
corresponding to an assistance request selected from a plurality of
selections.
[0089] At least two of first, second, and third user interfaces may
be at least substantially similar. In an embodiment, and similar to
the embodiment of the exemplary operational flow 200 that provides
an assistance described in conjunction with FIG. 3, at least two of
the first interface, the second interface, and the third interface
may comprise a same physical or virtual device. At least two of the
interfaces may share a same physical or virtual device, but be
separately activated when the physical or virtual device is in a
different mode or state.
[0090] FIG. 5 is a flow diagram illustrating an exemplary
operational flow 270 that provides an additional assistance,
supplementing the exemplary operational flow 200 described in
conjunction with FIG. 3. The exemplary operational flow 270
provides an additional assistance. After a start operation, and
after the provide assistance operation 240 of FIG. 3, the exemplary
operation 270 moves to a receive input operation 280. At the
receive input operation 280, an input relating to the provide
assistance operation 240 is received. The input may be received
through any interface, including one or more of the user interfaces
described in conjunction with the exemplary operational flow 200
and FIG. 3. In addition, the input may be received through an
addition interface of the electronic device. The input relating to
the provide assistance operation 240 may include a request for an
additional assistance correlating to the assistance provided by the
provide assistance operation 240. Alternatively, the input
responsive to the provide assistance operation 240 may include a
request that further correlates to the aspect of the device.
[0091] At a search operation 285, the assistance file is searched
for another assistance response correlating to the input relating
to the provide assistance operation 240. The assistance file may be
searched in a manner substantially similar to the searching an
assistance file at the search operation 230. At provide assistance
operation 290, the another assistance is provided. The another
assistance may be any type of assistance, including one or more of
the types of assistance described above, and may include an
interactive question and answer format, and a tutorial format. The
exemplary operation 270 then moves to an end operation.
[0092] FIG. 6 illustrates an exemplary system 300 in which
embodiments may be implemented. The system 300 includes a digital
camera 310 having image capture and image storage functionality.
The digital camera 310 includes a computing device (not shown),
such as the thin computing device 20 described in conjunction with
FIG. 1. The digital camera 310 also includes a plurality of
interfaces 320. The plurality of interfaces 320 includes a display
332. In alternative embodiments, the display 332 may provide a
textual, a visual display, and a graphical display. In a further
embodiment, the display 332 may include touch screen functionality
operable to accept a user input. The plurality of user interfaces
320 of the camera 310 also includes a microphone 334, a speaker
338, and a plurality of tangible buttons 344A-344E. One or more of
the tangible buttons may include a light emitter, such as a light
emitting device 346A. Further, one or more of the tangible buttons
344A-344E may include a vibrator operable to provide a tactile
display. The display 332 and the tangible buttons 344A-344E may
have any functionality appropriate to the digital camera. For
example, button 344E may be assigned to operate a camera element,
such as a shutter function. Button 344A may be assigned an "enter"
function, and buttons 344B and 344C may be respectively assigned a
scroll up and scroll down function relative to a menu displayed on
the display 332. Button 344D may be assigned to operate another
camera element, such as a lens zoom function. The digital camera
310 also includes context sensors 350, which may be selected, for
example, to produce relevant information about an environment
extrinsic to the digital camera. The context sensors 350 are
illustrated as an external temperature sensor 352 and a light
intensity sensor 354. The digital camera 310 further includes a USB
port 340, and a network port 342.
[0093] The digital camera 310 also includes a system memory (not
shown), such as the system memory 22 of the thin computing device
20 of FIG. 1. The system memory includes saved operating systems
and programs necessary to operate the digital camera 310, and also
includes an assistance manager operable to implement the
operational flow 200 that provides assistance of FIG. 3. The system
memory also includes an assistance file, which may be included in
the assistance manager. The assistance file includes a body of
assistance information intended to help a user in response to a
plurality of user-selected requests related to the digital camera
310. The assistance manager and/or the assistance file may be
provided by an original equipment manufacturer of the camera 310,
or it may be provided by a third party.
[0094] The assistance manager includes operability to receive a
query related to the digital camera 310 through an interface of the
plurality of interfaces 320. For example, in an embodiment,
detecting a user touch to the button 344D may be received as an
instruction to activate the assistance manager, such as the
assistance manager at operation number 210 of FIG. 3. Activation of
the assistance manager transitions the user interfaces 320 to a
first state. A detected subsequent user touch to another user
interface of the plurality of user interfaces 320 may be received
by the assistance manager a query related to the digital camera
310.
[0095] Alternatively, a detected subsequent user touch to another
user interface of the plurality of user interfaces 320 may be
received by the assistance manager as a selection corresponding to
an aspect of the digital camera 310. The user touch may be detected
by a user interface physically incorporated in the aspect of the
digital camera 310 or proximate thereto.
[0096] In an alternative embodiment, the query may be received by
detecting a signal responsive to a sound or voice received by the
microphone 334. For example, a detection and recognition of a
signal responsive to a spoken "help" command to the microphone 334
may be received as an instruction to activate the assistance
manager. Further, a detection and recognition of a signal
responsive to spoken words "shutter button" may be received by the
assistance manager has a selection corresponding to an aspect of
the digital camera 310.
[0097] The assistance manager includes operability to provide
assistance, such as information, advice, guidance, and
instructions, through at least one the plurality of interfaces 320
of the digital camera 310, such as the display 332, the tangible
buttons 344A-344E, and the speaker 338. In an embodiment, the
provided assistance may include any type of presentation, such as a
visual presentation, an audio presentation, a spoken presentation,
a tactile presentation, and a combination of two or more of the
foregoing presentation modes. In another embodiment, the assistance
file includes operability to provide interactive assistance with
additional user inputs being received through the camera user
interfaces 320.
[0098] An alternative embodiment implements the query operation 220
in two parts as described in conjunction with FIG. 4. Activation of
the assistance manager transitions the user interfaces 320 to a
first state. A detected subsequent user touch to another user
interface of the plurality of user interfaces 320 may be received
by the assistance manager as a received aspect selection operation
250, as described in conjunction with FIG. 4. On receiving the
selection 250, the assistance manager transitions the user
interfaces to a second state. A detected subsequent user touch to a
user interface of the plurality of user interfaces 320 may be
received as selection corresponding to an assistance request
through the second user interface of the electronic device. For
example, once the assistance manager transitions the user
interfaces 320 to the second state, information may be displayed on
the display 332 indicating assistance selections associated with
the buttons 344A-344C. The buttons may be appropriately referenced
by information displayed on the display 332, such as "show me,"
"demonstrate," and "guide me" respectively. A selection
corresponding to an assistance request is received by the
assistance manager as received selection corresponding to an
assistance selection operation 260 as described in conjunction with
FIG. 4.
[0099] In the above alternative environment, detection of a signal
responsive to a sound or voice received by the microphone 334, the
assistance selection operation 260 may be received by detection and
recognition of a signal responsive to spoken commands received by
the microphone, such as "show me," "demonstrate," and "guide
me."
[0100] In operation of an embodiment, a user interested in
receiving assistance related to the digital camera activates the
assistance manager by a long touch to at least one interface of the
plurality of interfaces 320. In this illustrative operation of an
embodiment, the button 344D in a long-touch mode is designated as
an assistance manager activation button. The assistance manager is
activated in response to the button 344D receiving a long touch.
The assistance manager transitions the buttons 344A-344E to a first
state. The user inputs the selection corresponding to an aspect of
the digital camera 310 by touching an interface associated with the
aspect. For example, a user touch may be received at button 344E,
the shutter button, by an interface normally associated with the
shutter button. Because the assistance manager has been activated
and the buttons are in a first state, the touch to the button 344E
is received as an-input selection corresponding to an aspect of the
digital camera, the shutter button. The assistance manager then
transitions the buttons 344A-344E to a second state and displays a
plurality of assistance requests which are visually associated with
the buttons 344A-344C. The buttons 344A-344C may be appropriately
reference by information displayed on the display 332, such as
"show me," "demonstrate," and "guide me" respectively. The
association may be by lead lines indicating a visual association
between a respective word and their respective button. A user touch
to one of the buttons 344A-344C is received by the assistance
manager as a selection corresponding to an assistance request. For
example, if the button 344A is visually associated with
"demonstrate," a user touch detected at an interface associated
with button 344A is received as a selection corresponding to an
assistance request for a demonstration of the shutter button.
[0101] In an alternative embodiment, voice commands may be used to
implement part or all of the operational flow 200 that provides
assistance. Selections and inputs may be received from signals
responsive to sounds and words detected by the microphone 334 and
recognized. For example, the activation of the assistance manager
program, the selection corresponding to an aspect of the digital
camera 310, and the assistance request, may occur in response to a
received sound, spoken word, and/or a spoken phrase. For example, a
user may say "assistance manager" to activate the assistance
manager, say "shutter button" as a selection corresponding to an
aspect of the digital camera, and say "demonstration" as a
selection corresponding to an assistance request.
[0102] The assistance manager searches the assistance file saved in
the system memory of the thin computing device included in the
digital camera 310 for an assistance correlating with the
user-selected query for a demonstration of the shutter button. An
assistance is provided correlating to the query through at least
one interface of the plurality of interfaces 320.
[0103] The digital camera 310 provides assistance correlating to
the user query through the user interfaces 320 of the digital
camera. For example, the assistance may include providing in the
display 332 a demonstrative visual presentation of the functions
and capability of the shutter button 344E. The assistance may
further include flashing the light emitter (not shown) associated
with the shutter button 344E as appropriate to indicate when the
shutter button should be pressed. The assistance may also provide a
voice track through the speaker 338, the voice track may be
coordinated with the visual presentation in the display 332 and
flashing the light emitter associated with the shutter button
344E.
[0104] FIG. 7 is a flow diagram illustrating an exemplary
operational flow 400 that receives an assistance presentation.
After a start operation, the operation moves to an input operation
410. At the input operation 410, a query related to an aspect of an
electronic device is inputted through a first interface of the
electronic device. The query may typically be inputted by a human
user. At wait operation 430, an inputter waits while an assistance
file is searched for an assistance response correlating to the
input operation 410. At receive assistance operation 440, a
presentation of the assistance response correlating to the query is
received through a third interface of the electronic device.
[0105] At least one of the first and second interfaces may be user
interfaces, and the first and second interfaces may be at least
substantially similar. In an embodiment, and similar to the
embodiment of the exemplary operational flow 200 that provides an
assistance described in conjunction with FIG. 3, the first
interface and the second interface may comprise a same physical or
virtual device. The first and second interfaces may share a same
physical or a same virtual device, but be separately activatable
when the physical or virtual device is in a different activating
mode or state.
[0106] FIG. 8 is a flow diagram illustrating an exemplary
operational flow 450 that receives an assistance presentation.
After a start operation, the operation moves to a selection
operation 460. At selection operation 460, a selection
corresponding an aspect of an electronic device is inputted through
a first user interface associated with the electronic device. At
request operation 465, an assistance request related to the aspect
is inputted through a second user interface associated with the
electronic device. The selection and request may typically be
inputted by a human user. At wait operation 470, the inputter waits
while an assistance file is searched for the assistance
presentation correlating to the assistance request. At receive
assistance operation 475, an assistance presentation correlating to
the assistance request is received through a third user interface
associated with the electronic device. The exemplary operational
flow 450 then proceeds to an end operation.
[0107] FIG. 9 is a flow diagram illustrating an exemplary
operational flow 500 that provides contextual assistance. After a
start operation, the operation moves to a help activation operation
505. At help activation operation 505, an assistance manager is
activated. The assistance manager may include a circuit, a module,
and/or instructions, such as computer-readable instructions, for
example, a program, process, and/or application operating on an
electronic device, that implement the exemplary operation 500 that
provides assistance.
[0108] At query receive operation 510, a query related to an
electronic device is received through a first user interface
associated with the electronic device. In an embodiment, the first
user interface may include a first user interface associated with
an aspect of the electronic device. The association may include any
form of association with the aspect of the electronic device, such
as, for example, a physical association and a virtual
association.
[0109] In a further embodiment, the first user interface may
include a button. The button may include anything that accepts a
user input expression. For example, the button may include a
tangible button, and a virtual button. By way of further example,
the receiving a selection of an aspect of the electronic device
through a first user interface associated with the electronic
device may include detecting a touch through a first user interface
associated with the electronic device.
[0110] The query may be received in any manner through the first
user interface. For example, the query may be received by detecting
a touch to the first user interface, by detecting a sound through
the first user interface, and/or by detecting a spoken word. The
electronic device may include any type of electronic device. For
example, an electronic device may include a computing device, a
pervasive computing device, a limited resource computing device,
and/or an electrical appliance. The query may include a query
related to an aspect of the electronic device.
[0111] At context operation 515, a context of the electronic device
is sensed. The sensed context may include any contextual parameter
related to the electronic device. For example, the sensed context
may include sensing a context extrinsic to the electronic device,
an environment extrinsic to the electronic device, and/or a context
intrinsic to the electronic device.
[0112] The intrinsic context may include any intrinsic context or
state of the electronic device. For example, sensing a context
intrinsic to the electronic device may include sensing a
configuration context, a software context intrinsic to the
electronic device, and/or a hardware context.
[0113] The query receive operation 510 may include receiving a
query related to an electronic device and a sensed context of the
electronic device. For example, a query may include a request for
assistance correlating to taking a portrait where a sensed context
at context operation 515 includes a sensed mountain background
context.
[0114] At search operation 520, an assistance file is searched for
an assistance correlating with the query and the sensed context.
The assistance file may have any association with the electronic
device. For example, the assistance file may be saved in a storage
physically incorporated in the electronic device, a storage local
to the electronic device, and saved in a storage accessible to the
electronic device over a network.
[0115] At broadcast operation 525, an assistance correlating to the
query and the sensed context is provided through a second user
interface associated with the electronic device. The provided
assistance may be any assistance correlating to both the query and
the sensed context. For example, the provided assistance may
include a guided response assistance, an interactive tutorial
assistance, an assistance correlating with a physical element of
the electronic device, a guidance correlating with a process
associated with the electronic device, showing how an aspect of the
device operates, and/or a description of an aspect of the
electronic device. The provided assistance may be presented in any
manner through the second user interface. For example, the provided
assistance may include visually providing an assistance, such as
blinking a light emitter associated with a physical element of the
electronic device, or displaying text, graphics or pictures on a
visual display associated with the electronic device. Further, the
provided assistance may include audibly providing an assistance,
such as a spoken assistance, and/or tactilely providing an
assistance, such as by vibrating a physical element of the
electronic device.
[0116] In an embodiment, the first user interface may include an
element of the electronic device in a first state and the second
user interface may include the element of the electronic device in
a second state. In an alternative embodiment, the first user
interface may include an element of the electronic device in a
first mode and the second user interface may include the element of
the electronic device in a second mode. The second user interface
may include the first user interface.
[0117] The operational flow 500 then proceeds to an end
operation.
[0118] In an embodiment, the exemplary operational flow 500 that
provides contextual assistance may be considered to be an
electronic device assistance manager. The assistance manager may be
implemented in any combination of hardware, software, and/or
firmware configured to effect the operational flow 500 that
provides assistance, depending upon the design choices of the
system designer. A further embodiment includes a computer-readable
media containing computer instructions which, when run on a
computing device, cause the computing device to perform the
operational flow 500 that provides assistance. The
computer-readable media may include a computer storage media, which
may be carried by a computer-readable carrier, such as a floppy
disk. Alternatively, the computer-readable media may include a
communications media.
[0119] The exemplary operational flow 500 that provides contextual
assistance may be implemented in any device or item where enhanced
contextual user assistance may be advantageously employed. For
example, the exemplary operational flow 500 may be implemented in
the system 300 described in conjunction with FIG. 6. The digital
camera 310 of the system 300 includes context sensors 350, which
are illustrated as the temperature sensor 352 and the light
intensity sensor 354. In this example, the assistance manager
includes operability to implement the exemplary operational flow
500. Continuing with the operational example described in
conjunction with FIG. 6, a user interested in receiving assistance
activates the assistance manager at help activation operation 505
by a long touch to the button 344D.
[0120] At query receive operation 510, the assistance manager
operates in a manner similar to that described in conjunction with
FIG. 6 for query operation 220 where a touch to the shutter button
344E is detected as a query. At context operation 515, the
assistance manager operates to sense a context of the electronic
device. In this example, the context is sensed through the external
temperature sensor 352 and the light intensity sensor 354. If for
example, the context of the digital camera 310 is a snowy
environment on a sunny day, the external temperature sensor 352
would sense temperatures at or below freezing, and the light
intensity sensor 354 would sense strong sunlight. By way of further
example, if the context of the digital camera 310 is a tropical
beach, the external temperature sensor 352 would sense a warm
temperature and the light sensor 354 would sense bright sunlight.
In another example, if the context of the digital camera 310 was
indoors under incandescent lighting, the external temperature
sensor 352 would sense a room temperature and the light sensor 354
would sense a light frequency pattern corresponding to incandescent
lighting.
[0121] At the search operation 520, the assistance manager searches
an assistance file for an assistance correlating to both the query
related to the user selected shutter button 344E and the sensed
context. Using the above example where the digital camera is in a
snowy environment on a sunny day, the assistance manager program
may search an assistance file for a user assistance correlating to
selecting shutter speeds used in a bright sunlight and cold
temperature environment.
[0122] At the broadcast operation 525, the assistance manager
provides a user assistance correlating to the query and the sensed
context through a second user interface of the digital camera 310.
Using the above example of the snow scene, the provided assistance
may include recommending a fast shutter speed. The provided
assistance may include a recommendation to protect the camera lens
from fogging in the cold environment. The second user interface may
include any user interface associated with the electronic device,
and may include a combination of two or more user interfaces. For
example, in an embodiment, the second user interface includes a
visual display. The visual display may include a visual display
surface, such an liquid crystal display, and/or may include a light
emitter, such as small light emitting diode incorporated in a
physical button.
[0123] In a further embodiment, the query receive operation 510 may
include receiving a query related to an electronic device and a
sensed context of the electronic device. A context sensor may
include a program operable to recognize certain extrinsic
environments from images acquired through a lens of the digital
camera 310. The assistance manage may receive an user query
requesting assistance in taking a portrait in a context of "this
background," and receive an image of "this background" resulting
from the user capturing an image of "this background" through the
lens of the digital camera 310. At the context operation 515, a
recognition aspect of the assistance manager determines the context
of "this background" from the user captured image. For example, if
the recognition aspect of the assistance manager determines
includes a mountain background, 515 includes a sensed mountain
background context. Continuing with this embodiment, at the search
operation 520, the assistance manager searches an assistance file
for an assistance correlating to both the query related to the user
selected shutter button 344E and the sensed extrinsic context
acquired in response to a user action in capturing "this
background" through the digital camera 310.
[0124] FIG. 10 is a flow diagram illustrating an exemplary
operational flow 550 that provides contextual assistance. After a
start operation, the operation moves to a help activation operation
555, where an assistance manager is activated. The assistance
manager may include a circuit, a module, and/or instructions, such
as computer-readable instructions, for example, a program, process,
and/or application operating on an electronic device, that
implement the exemplary operation 550 that provides assistance. At
designation operation 560, a selection corresponding to an aspect
of an electronic device is received through a first user interface
of the electronic device. In an embodiment, the first user
interface of the electronic device associated with the aspect. The
selection corresponding to an aspect of an electronic device may be
received through the first user interface in any manner. For
example, the selection may be received by detecting a touch to the
first user interface, and/or by detecting a sound through the first
user interface, which may include detecting a spoken word.
[0125] At request operation 565, a selection corresponding to an
assistance request related to the aspect of the electronic device
is received through a second user interface of the electronic
device. The first user interface and/or the second user interfaces
may generally include any configuration, including configurations
previously described. Several exemplary configurations are
described in conjunction with the exemplary operational flows 200
and 270 of FIGS. 3 and 4 that provide assistance. The receiving a
selection corresponding to an assistance request through a second
user interface may generally be received in any manner, including
any manner previously described that receives a selection through a
user interface. In an alternative embodiment, the selection may
include a selection corresponding to a predetermined assistance
request related to the aspect of the electronic device. For
example, predetermined assistance requests may include any request
related to the electronic device, such as a group of "show me,"
"demonstrate," and "guide me." In this alternative embodiment, at
request operation 565, a user selects at least one from among a
group of predetermined assistance requests.
[0126] At context operation 570, a context of the electronic device
is sensed. The context operation 570 may be substantially similar
to the context operation 515 of the exemplary process 500 that
provides an assistance described in conjunction with FIG. 9. At
search operation 575, an assistance file is searched for an
assistance correlating to the selection corresponding to an
assistance request and the sensed context. The search operation 575
may be substantially similar to the search operation 520 of the
exemplary process 500 that provides an assistance described in
conjunction with FIG. 9.
[0127] At broadcast operation 580, the assistance correlating to
the assistance request related to the aspect of the electronic
device and the environmental context is provided through a third
user interface of the electronic device. The broadcast operation
580 may be substantially similar to the help operation 525 of the
exemplary process 500 that provides an assistance described in
conjunction with FIG. 9. The three user interfaces may be related
in any suitable, selected manner. For example, in an embodiment the
first user interface includes an element of the electronic device
in a first state, and the second user interface includes the
element of the electronic device in a second state. In another
embodiment, the first user interface includes an element of the
electronic device in a first state, the second user interface
includes the element of the electronic device in a second state,
and the third user interface includes the element of the electronic
device in a third state. In a further embodiment, one of the first
user interface, the second user interface, and the third user
interface includes an element of the electronic device in a first
state, and another of the first user interface, the second user
interface, and the third user interface include the element of the
electronic device in a second state. In an embodiment, the first
user interface includes an element of the electronic device in a
first mode and the second user interface includes the element of
the electronic device in a second mode. In another embodiment, the
first user interface includes an element of the electronic device
in a first mode, the second user interface includes the element of
the electronic device in a second mode, and the third user
interface includes the element of the electronic device in a third
mode. In a further embodiment, one of the first user interface, the
second user interface, and the third user interface include an
element of the electronic device in a first mode, and another of
the first user interface, the second user interface, and the third
user interface include the element of the electronic device in a
second mode.
[0128] In an alternative embodiment, the exemplary operational flow
550 that provides assistance further includes the exemplary
operational flow 270, which provides additional assistance as
described in conjunction with FIG. 3.
[0129] In an embodiment, the exemplary operational flow 550 that
provides contextual assistance may be considered to be an
electronic device assistance manager. The assistance manager may be
implemented in any combination of hardware, software, and/or
firmware configured to effect the operational flow 550 that
provides assistance, depending upon the design choices of the
system designer. A further embodiment includes a computer-readable
media containing computer instructions which, when run on a
computing device, cause the computing device to perform the
operational flow 550 that provides assistance. The
computer-readable media may include a computer storage media, which
may be carried by a computer-readable carrier, such as a floppy
disk. Alternatively, the computer-readable media may include a
communications media.
[0130] The exemplary operational flow 550 that provides contextual
assistance may be implemented in any device or item where enhanced
contextual user assistance may be advantageously employed. For
example, the exemplary operational flow 550 may be implemented in
the system 300 described in conjunction with FIGS. 6 and 9.
[0131] FIG. 11 is a flow diagram illustrating an exemplary
operational flow 700 that provides assistance. After a start
operation, the operation moves to a help activation operation 705.
At help activation operation 705, an assistance manager is
activated.
[0132] At query operation 710, a query related to an item is
received through a first user interface associated with the item.
In an embodiment, the item includes a computing device. The first
user interface may be further associated with the computing device.
In an embodiment, the first user interface may include a first user
interface associated with an aspect of the item. The association
may include any form of association with the aspect of the item,
such as, for example, a physical association and a virtual
association.
[0133] The query may include a query related to an aspect of the
item. The query may be received in any manner through the first
user interface. For example, the query may be received by detecting
a touch to the first user interface, by detecting a sound through
the first user interface, and/or by detecting a spoken word.
[0134] In a further embodiment, the first user interface may
include a button. The button may include anything that accepts a
user input expression. For example, the button may include a
tangible button, and a virtual button. By way of further example,
the receiving a selection of an aspect of the item through a first
user interface associated with the item may include detecting a
touch through a first user interface associated with the item.
[0135] The item may include any type of item. For example, an
embodiment may include a vehicle, such as an automobile, a boat, a
ship, and/or an aircraft. By way of further example, other
embodiments may include an appliance, such as a refrigerator, a
stove, a microwave oven, and/or an HVAC system. By way of
additional example, embodiments may include manufacturing equipment
and/or processing equipment.
[0136] At search operation 720, an assistance file is searched for
an assistance correlating with the query. The assistance file may
have any association with the item. For example, in an embodiment,
the assistance file may be saved in a digital storage physically
incorporated in a computing device associated with the item.
[0137] At broadcast operation 725, an assistance correlating to the
query is provided through a second user interface associated with
the item. In an embodiment, the item includes a computing device,
and the assistance correlating to the query may be provided through
a second user interface associated with a computing device. The
provided assistance may include any material and/or information
that may be helpful to a user. For example, the provided assistance
may include a guided response assistance, an interactive tutorial
assistance, an assistance correlating with a physical element of
the item, a guidance correlating with a process associated with the
item, showing how an aspect of the device operates, and/or a
description of an aspect of the item. The provided assistance may
be presented in any manner through the second user interface. For
example, the provided assistance may include visually providing an
assistance, such as blinking a light emitter associated with a
physical element of the item, or displaying text, graphics or
pictures on a visual display associated with the item. Further, the
provided assistance may include audibly providing an assistance,
such as a spoken assistance, and/or tactilely providing an
assistance, such as by vibrating a physical element of the
item.
[0138] In an embodiment, the first user interface may include an
element of the item in a first state and the second user interface
may include the element of the item in a second state. In an
alternative embodiment, the first user interface may include an
element of the item in a first mode and the second user interface
may include the element of the item in a second mode. The second
user interface may include the first user interface.
[0139] The operational flow 700 then proceeds to an end
operation.
[0140] In an embodiment, the exemplary operational flow 700 that
provides assistance may be considered an assistance manager. The
assistance manager may include a circuit, a module, and/or
instructions, such as computer-readable instructions. For example,
instructions may include a program, process, and/or application
operating on a computing device that implement the exemplary
operational flow 700 that provides assistance. The assistance
manager may be implemented in any combination of hardware,
software, and/or firmware configured to effect the operational flow
700 that provides assistance, depending upon the design choices of
the system designer. A further embodiment includes a
computer-readable media containing computer instructions which,
when run on a computing device, cause the computing device to
perform the operational flow 700 that provides assistance. The
computer-readable media may include a computer storage media, which
may be carried by a computer-readable carrier, such as a floppy
disk. Alternatively, the computer-readable media may include a
communications media.
[0141] FIG. 12 is a flow diagram illustrating an exemplary
operational flow 750 that provides assistance. After a start
operation, the operation moves to a help activation operation 755,
where an assistance manager is activated.
[0142] At a designation operation 760, a selection corresponding to
an aspect of an item is received through a first user interface of
the computing device. In an embodiment, the first user interface of
the item may be associated with the aspect. In another embodiment,
the item includes computing device and the aspect is associated
with computing device. The selection corresponding to an aspect of
an item may be received through the first user interface in any
manner. For example, the selection may be received by detecting a
touch to the first user interface, and/or by detecting a sound
through the first user interface, which may include detecting a
spoken word.
[0143] At request operation 765, a selection corresponding to an
assistance request related to the aspect of the item is received
through a second user interface of the item. The first user
interface and/or the second user interface may generally include
any configuration, including configurations previously described.
Several exemplary configurations are described in conjunction with
the exemplary operational flows 200 and 220 of FIGS. 3 and 4 that
provide assistance. The receiving a selection corresponding to an
assistance request through a second user interface may generally be
received in any manner, including any manner previously described
that receives a selection through a user interface. In an
alternative embodiment, the selection may include a selection
corresponding to a predetermined assistance request related to the
aspect of the item. For example, predetermined assistance requests
may include any request related to the item, such as a group of
"show me," "demonstrate," and "guide me." In this alternative
embodiment, at request operation 765, a user selects at least one
from among a group of predetermined assistance requests.
[0144] At search operation 775, an assistance file is searched for
an assistance correlating to the selection corresponding to the
assistance request received at request operation 765. The search
operation 775 may be substantially similar to the search operation
720 of the exemplary operational flow 700 that provides an
assistance described in conjunction with FIG. 11.
[0145] At broadcast operation 780, the assistance correlating to
the assistance request related to the aspect of the item is
provided through a third user interface of the item. The broadcast
operation 780 may be substantially similar to the broadcast
operation 725 of the exemplary operational flow 700 that provides
an assistance described in conjunction with FIG. 11. The three user
interfaces may be related in any suitable, selected manner. For
example, in an embodiment the first user interface includes an
element of the item in a first state, and the second user interface
includes the element of the item in a second state. In another
embodiment, the first user interface includes an element of the
item in a first state, the second user interface includes the
element of the item in a second state, and the third user interface
includes the element of the item in a third state. In a further
embodiment, one of the first user interface, the second user
interface, and the third user interface includes an element of the
item in a first state, and another of the first user interface, the
second user interface, and the third user interface include the
element of the item in a second state. In an embodiment, the first
user interface includes an element of the item in a first mode and
the second user interface includes the element of the item in a
second mode. In another embodiment, the first user interface
includes an element of the item in a first mode, the second user
interface includes the element of the item in a second mode, and
the third user interface includes the element of the item in a
third mode. In a further embodiment, one of the first user
interface, the second user interface, and the third user interface
include an element of the item in a first mode, and another of the
first user interface, the second user interface, and the third user
interface include the element of the item in a second mode.
[0146] In an alternative embodiment, the exemplary operational flow
750 that provides assistance may further include the exemplary
operation 270, which provides additional assistance as described in
conjunction with FIG. 5.
[0147] In an embodiment, the exemplary operational flow 750 that
provides assistance may be considered an assistance manager. The
assistance manager may include a circuit, a module, and/or
instructions, such as computer-readable instructions. For example,
instructions may include computer-readable instructions, such as, a
program, process, and/or application operating on a computing
device of an item that implements the exemplary operational flow
750 that provides assistance. The assistance manager may be
implemented in any combination of hardware, software, and/or
firmware configured to effect the operational flow 750 that
provides assistance, depending upon the design choices of the
system designer. A further embodiment includes a computer-readable
media containing computer instructions which, when run on a
computing device, cause the computing device to perform the
operational flow 750 that provides assistance. The
computer-readable media may include a computer storage media, which
may be carried by a computer-readable carrier, such as a floppy
disk. Alternatively, the computer-readable media may include a
communications media. The exemplary operational flow 750 that
provides assistance may be implemented in any item where enhanced
user assistance may be advantageously employed.
[0148] FIG. 13 illustrates an exemplary system 600 representative
of an item in which embodiments, such as the exemplary operational
flow 700 and the exemplary operational flow 750, may be
implemented. The exemplary system 600 of FIG. 13 illustrates a
vehicular environment, such as an automobile, and/or a truck. The
exemplary system 600 includes an engine control module 602, a media
center module 604, a suspension module 606, a power train module
608, the traction/braking module 610, a passenger restraint module
612, a climate control module 614, a body control module 616, and a
context sensor module 618. These modules are representative of any
module or modules that may be used in a vehicular environment. One
or more of these modules may have one or more user interfaces
available to a driver, a passenger, and/or a service person. The
exemplary system 600 also includes a computing device 620. The
modules 602-618 and the computing device 620 are coupled by a
system bus 601.
[0149] FIG. 14 illustrates user interfaces 640 of an exemplary
embodiment of the computing device 620 of the exemplary system 600.
The computing device 620 may be any type of computing device. For
example, the computing device 620 may include the thin computing
device 20 described in conjunction with FIG. 1, and/or the
computing device 100 described in conjunction with FIG. 2. In an
alternative embodiment, the computing device 620 may be implemented
as a part of another module, for example, such as the media center
module 604.
[0150] The computing device 620 includes the plurality of user
interfaces 640. The plurality of user interfaces 640 may include
any number and type of interfaces. As illustrated in FIG. 14, an
embodiment of the plurality of interfaces 640 includes a display
632. The display 632 may provide a textual, a visual display,
and/or a graphical display. In a further embodiment, the display
632 may include touch screen functionality operable to accept a
user input. Also as illustrated in FIG. 14, an embodiment of the
plurality of user interfaces 640 also includes a microphone 634, a
speaker 638, and a plurality of tangible buttons 644A-644E. One or
more of the tangible buttons may include a light emitter, such as a
light emitting device 646A. Further, one or more of the tangible
buttons 644A-644E may include a vibrator operable to provide a
tactile and/or audible display. The display 632 and the tangible
buttons 644A-644E may have any functionality appropriate to the
system 600. The user interface 640 also includes a cursor control
642 providing user navigation on the display 632. The computing
device 620 may also include context sensors (not shown), which may
be selected, for example, to produce relevant information about an
environment extrinsic and/or intrinsic to the system 600. The
computing device 620 may further include a USB port and a network
port (not shown).
[0151] The computing device 620 also includes a system memory (not
shown), such as the system memory 22 of the thin computing device
20 of FIG. 1. The system memory includes saved operating systems
and programs necessary to operate the computing device 620, and
also includes an assistance manager operable to implement
operations that provide assistance, such as the exemplary
operational flows 700 and 750 described in conjunction with FIGS.
11 and 12 respectively. In an embodiment, the system memory may
also include saved operating systems and programs necessary to
operate and/or interface with one or more of the modules of the
system 600. For example, the system memory may include a program
allowing user input to the suspension module 606 through one or
more interfaces of the computing devices 620.
[0152] The system memory also includes an assistance file, which
may be included in the assistance manager. The assistance file
includes a body of assistance information intended to help a user
in response to a plurality of user-selected requests related to the
item, illustrated as the exemplary system 600. The assistance
manager and/or the assistance file may be provided by an original
equipment manufacturer of the exemplary system 600, or it may be
provided by a third party.
[0153] The assistance manager includes operability to receive a
query related to the system 600 through one or more user
interfaces. The user interfaces of the system may include one or
more user interfaces associated with one or more of the modules
602-618, and the plurality of user interfaces 640 associated with
computing device 620.
[0154] For example, in an embodiment implementing a query
operation, such as the operational flow 700 of FIG. 11, a user
touch detected to the button 644E may be received as an instruction
to activate the assistance manager, such as the assistance manager
at operation 705 of FIG. 11. Activation of the assistance manager
transitions the user interfaces 640 of the computing device 620
and/or one or more user interfaces of the modules 602-620 of the
system 600, to a first state. When the user interfaces are in the
first state, a detected user touch to a user interface of the
plurality of user interfaces 640 and/or another of the modules
602-618 of the system 600, is received by the assistance manager as
query related to the system 600.
[0155] In an alternative embodiment, the query may be received by
detecting a signal responsive to a sound or voice received by the
microphone 634. For example, a detection and recognition of a
signal responsive to a spoken "help" command to the microphone 634
may be received as an instruction to activate the assistance
manager. Further, a detection and recognition of a signal
responsive to spoken words "traction control" may be received by
the assistance manager as a query corresponding to the traction
control module 610 aspect of the system 600.
[0156] The assistance manager includes operability to search an
assistance file for an assistance corresponding to the query as
previously described. The assistance manager further includes
operability to provide assistance, such as information, advice,
guidance, and instructions. The assistance may be provided through
at least one of the plurality of interfaces 640 of the computing
device 620, and/or at least one user interface associated with one
or more of the modules 602-618. For example, the assistance may be
provided through user interfaces of the computing device 620, such
as the display 632, the tangible buttons 644A-644E, and the speaker
638. By way of further example, the assistance may be provided
through a user interface associated with a module, such as the
climate control module 614. Using the climate control module 614 as
an illustrative example, an assistance may be provided by blinking
a light associated with a user button on a console associated with
the climate control system and the climate control module 614. In
an embodiment, the provided assistance may include any type of
presentation, such as a visual presentation, an audio presentation,
a spoken presentation, a tactile presentation, and a combination of
two or more of the foregoing presentation modes. In another
embodiment, the assistance file includes operability to provide
interactive assistance with additional user inputs being received
through the user interfaces 640.
[0157] An alternative embodiment implements a two-part query
operational flow, such as the operational flow 750 providing
assistance described in conjunction with FIG. 12. Activation of the
assistance manager transitions the user interfaces 640 of the
computing device 620 and/or the system 600 to a first state. When
in the first state, a detected touch to a user interface is
received by the assistance manager as a received aspect selection
operation 760, as described in conjunction with FIG. 12. On
receiving the selection at the operation 760, the assistance
manager transitions the user interfaces to a second state. When in
the second state, a detected user touch to a user interface is
received as selection corresponding to an assistance request 765,
as described in conjunction with FIG. 12. In a further embodiment,
for example, after the assistance manager transitions the user
interfaces to the second state, information may be displayed on the
display 632 indicating predetermined assistance selections
associated with the buttons 644A-644E. In this example, three of
the buttons may be appropriately referenced by information
displayed on the display 632, such as "show me," "demonstrate," and
"guide me" respectively. A selection corresponding to an assistance
request is received by the assistance manager as a received
selection corresponding to an assistance request operation 765 as
described in conjunction with FIG. 12.
[0158] In an alternative embodiment of the assistance request
operation 765, the assistance selection may be received by
detecting a signal responsive to a sound or voice received by the
microphone 634. The signal responsive is recognized and received as
a selection corresponding to an assistance request at the
assistance election operation 765. For example, a signal responsive
to spoken commands, such as "show me," "demonstrate," and "guide
me" may be recognized at the operation 765 as a selection
corresponding to an assistance request embodied in a plain meaning
of those words.
[0159] The assistance manager includes operability to search an
assistance file for an assistance correlating to the query as
previously described. The assistance manager further includes
operability to provide assistance as previously described.
[0160] FIG. 15 illustrates a partial view of an exemplary apparatus
850 that may serve as an illustrative environment of and/or for
subject matter technologies that provide user assistance for an
item, illustrated as an item 800. The apparatus 850 is distinct
from the item and includes an electronic device 851. In certain
embodiments, the apparatus 850 is distinct from the item 800
because no persistent physical coupling exists between them. In
certain other embodiments, the apparatus 850 is distinct from the
item 800 because a no signal is communicated between them with
respect to providing user assistance. The electronic device 851
includes a first user interface 860A that is associatable with the
item 800, and a second user interface 870A. The electronic device
851 also includes instructions 857 that when implemented in the
electronic device cause the electronic device to receive a query
related to the item through the first user interface 860A and
provide an assistance correlating to the query through the second
user interface 870A.
[0161] The first user interface 860A and/or the second user
interface 870A may generally include any suitable configuration or
operability states and modes, including any of those previously
described. For example, the first user interface and/or the second
user interface may include states and modes previously described in
several exemplary configurations described in conjunction with
exemplary operational flows 200, 220, and 750 of FIGS. 3, 4, and 12
respectively.
[0162] FIG. 16 illustrates an exemplary embodiment of states of a
user interface U/I that may serve as an illustrative environment of
and/or for subject matter technologies that provide user assistance
for an item. The user interface U/I includes a plurality of states.
In a pre-user assistance state, the user interface may have any
function. If in an optional pre-assistance state, the user
interface U/I transitions to a first state, which includes
operability that receives a query related to the item 800. Using
FIG. 15 as an example, the user interface U/I transitions to the
first state, which is the first user interface 860A. After
receiving a query through the user interface U/I while in the first
state (first user interface 860A), the user interface transitions
from the first state to a second state, which is the second user
interface 870A. The second user interface 870A in the second state
includes operability to provide an assistance.
[0163] Returning to FIG. 15, the first user interface 860A may be
associatable with the item 800 in any manner. In an embodiment, the
physical object of the apparatus 850 includes a configuration to be
meaningfully associated with the item 800, and/or one or more
aspects of the item, such as the aspect 810A. For example, the
apparatus 850 may include a flexible, a semi-rigid, and/or a rigid
structure physically mountable or associatable with the item 800.
In certain embodiments, the association is physical, with the
apparatus 850 being physically overlaid or applied to the item such
that one or more receiving user interfaces of the apparatus are
respectively proximate to and visually associable with the one or
more aspects of the item. The apparatus 850 also includes one or
more user interfaces, such as a visual display, a microphone, a
speaker, and a plurality of tangible buttons which may be
configured to be proximate to and associable with the one or more
aspects of the item. In addition, one or more of the tangible
buttons may include a light emitter, such as a light emitting
device, and/or a vibrator operable to provide a tactile
display.
[0164] In an embodiment, the first user interface 860A includes a
first user interface physically associatable with the item 800. In
another embodiment, the apparatus 850 include openings allowing the
apparatus to be fitted proximate to aspects of the item 800, such
as around knobs and around dials. The embodiment may include a
configuration positioning the first user interface 860A proximate
to one of the openings. For example, the first user interface 860A
may be incorporated into a portion of the apparatus 850
associatable with the item 800, and proximate to an opening
configured to frame the aspect 810A, thus operable to create a
visual association between the first user interface 860A and the
aspect 810A. In other embodiments, the association may include a
logical association.
[0165] In another embodiment, the first user interface 860A may be
associatable with the aspect 810A by a removable and/or releasable
association with the aspect. For example, the removable association
with the aspect 810A may include a releasable adhesive association,
and/or a releasable magnetic association. The first user interface
860A may include a first user interface surface (not shown)
associatable with the item 800. The first user interface 860A may
include any type of user interface. For example, the first user
interface 860A may include a touch receptive button associatable
with an item. In an embodiment, the button may include a tangible
button associatable with an item, and/or a virtual button
associatable with an item. A virtual button associatable with an
item may include a virtual button displayable on a display surface
of the electronic device 851 that is associatable with the item
800.
[0166] The first user interface 860A and the second user interface
870A may be couplable with the electronic device 851 in any manner.
FIG. 15 illustrates an embodiment including a wireless coupling
899. The wireless coupling 899 may include a radio frequency
coupling, and/or an optical coupling. In an alternative embodiment,
the first user interface 860A includes a first user interface
electrically couplable with the electronic device (not shown).
[0167] The second user interface 870A may be associatable with the
item 800 in any manner, including a matter of association similar
to that described for the first user interface 860A. As with the
first user interface 860A, the second user interface 870A maybe
incorporated in an embodiment of the apparatus 850 that includes a
structure physically mountable or associatable with the item 800.
In an alternative embodiment, the user interface 870A may include a
second user interface removably associatable with the item 800. In
another embodiment, the second user interface 870A may be removably
and physically associatable with the item 800. In a further
embodiment, the second user interface may include a visual display,
which may include a visual display surface. The visual display may
include a light emitter. The second user interface 870A may include
operability for a wired electrical coupling (not shown) and/or a
wireless coupling 899 with the electronic device.
[0168] FIG. 17 illustrates an alternative embodiment of the
apparatus 850 of FIG. 15 that includes a first user interface 860B
and a second user interface 870B both associatable with an aspect
810B of an item, illustrated as the item 800. In a further
alternative embodiment, the second user interface 870B may include
the first user interface 860B.
[0169] Also illustrated in FIG. 17 is an alternative embodiment of
the electronic device 851 of FIG. 15 that includes an associatable
context sensor 880A operable to sense a context of the item 800.
The context sensor may include operability to sense a context of
the item 800. For example, the context sensor 880A may include an
operability to sense a context extrinsic to the item, an
environment extrinsic to the item, and/or a context intrinsic to
the item. In an alternative embodiment, the instructions 857 may
further include an instruction to (iii) receive a context of the
item from the context sensor; and wherein the instruction to (ii)
provide an assistance correlating to the query includes provide an
assistance correlating to the query and the context of the item
(not shown).
[0170] The item 800 may include any type of item where user
assistance may be advantageously employed. In an embodiment, the
item 800 lacks operability to provide a desired level of user
assistance for any reason. For example, the item 800 may be a "dumb
item" completely lacking any operability to provide user
assistance. In another embodiment, the item 800 may lack sufficient
memory or computing power to provide a desired level or quality of
user assistance. For example, the item 800 may include all or a
part of a vehicle, an appliance, a manufacturing apparatus, a
control system, a premises, a consumer article, and an HVAC system.
Other examples of the item 800 may include all or a part of a
complicated item or system, for example, such as is present in a
manufacturing operation, in electrical transmission control grid, a
soundboard of a recording studio, and in a planetarium.
[0171] A further embodiment relates to providing assistance with an
item having one or more aspects for which assistance may be
desired. The item includes the aspect 810A, which may be
representative of any aspect of the item. For example, the aspect
810A may include a tangible element of the item 800, such as a
button, a knob, a dial, and/or other tangible element visible to
the user. By way of further example, the aspect 810A may include a
program, a function, or other tangible or intangible element. In an
embodiment, if the aspect 810A includes an intangible element or
element not otherwise readily viewable to the user, the aspect may
be representatively or virtually made viewable to the user. For
example, the aspect may be made visible through an icon in a
display screen for an iconic element or button portion of the item
800.
[0172] Further illustrated in FIG. 17 is an alternative embodiment
of the apparatus 850 of FIG. 15. The electronic device 851 and at
least one of the first user interface 860A, the first user
interface 860B, the second user interface 870A, and the second user
interface 870B may be electronically coupled with the apparatus
through a wire connector coupling 898.
[0173] FIG. 18 illustrates an alternative embodiment of the
apparatus 850 of FIG. 15. In this alternative embodiment, the
electronic device 851 further includes a computing device 855. The
computing device 855 may be any type of computing device suitable
for providing user assistance. For example, the computing device
855 may include a thin computing device similar to the thin device
20 described in conjunction with FIG. 1. By way of further example,
the computing device 855 may include a general-purpose computing
device, such as the general-purpose computing device 100 described
in conjunction with FIG. 2. In FIG. 18, the instructions 857 are
saved in a computer-readable medium associated with the computing
device 855. The alternative embodiment illustrated in FIG. 18
further includes a second user interface 870B incorporated in a
portion of electronic device 851 not associated with the item 800.
The alternative embodiment further includes a context sensor 880B
also incorporated into portion of the electronic device 851 not
associated with the item 800. The computing device 855 is further
operably coupled to a first user interface, such as the first user
interface 860A, and a second user interface, such as the second
user interface 870A.
[0174] Following are a series of illustrations depicting
implementations of processes. For ease of understanding, the
illustrations are organized such that the initial illustrations
present implementations via an overall "big picture" viewpoint and
thereafter the following illustrations present alternate
implementations and/or expansions of the "big picture"
illustrations as either sub-steps or additional steps building on
one or more earlier-presented illustrations. The style of
presentation utilized herein (e.g., beginning with a presentation
of a illustration(s) presenting an overall view and thereafter
providing additions to and/or further details in subsequent
illustrations) generally allows for a rapid and easy understanding
of the various process implementations.
[0175] FIG. 19 illustrates an exemplary operational flow 900 that
provides user assistance for an item. After a start operation, the
operation moves to a reception operation 910 where a query related
to the item is received through a first user interface of an
electronic device associated with the item. The item is distinct
from the electronic device. At a broadcast operation 960, an
assistance correlating to the query is provided through a second
user interface of the electronic device. As described in
conjunction with FIG. 16, the first user interface may include an
element in a first state and the second user interface may include
the element in a second state. The first user interface may include
an element of the electronic device in a first mode and the second
user interface may include the element of the electronic device in
a second mode. Further, the first user interface associated with
the item may include a first user interface removably associated
with the item. The operational flow 900 then proceeds to an end
operation.
[0176] FIG. 20 illustrates an alternative embodiment of the
exemplary operational flow 900 of FIG. 19 that provides user
assistance for an item. FIG. 20 illustrates an embodiment where the
reception operation 910 may include at least one additional
operation. Additional operations may include operation 912,
operation 914, operation 916, and/or operation 918. For example, at
operation 912, a selection of an aspect of an item is received
through a first user interface operably coupled to the electronic
device and associated with the item. At operation 914, a selection
of an aspect of an item is received through a first user interface
operably coupled to the electronic device and removably and
physically associated with the aspect of the item. At operation
916, a selection correlating to an assistance request related to
the item is received. At operation 918, the receiving a query
related to an item through a first user interface may include
detecting a user action through the first user interface. For
example, a user action may be detected by detecting a touch, a
sound, and/or a spoken word or words.
[0177] By way of further example, the item may include a vehicle
and the reception operation 910 that receives a query may include
receiving a query related to an aspect of the vehicle. In another
example, the item may include an appliance and the reception
operation 910 that receives a query may include receiving a query
related to an aspect of the appliance. Further, the item may
include a manufacturing apparatus and the reception operation 910
that receives a query may include receiving a query related the
manufacturing apparatus. The item may include a control system and
the reception operation 910 that receives a query may include
receiving a query related to the control system.
[0178] FIG. 21 illustrates an alternative embodiment of the
exemplary operational flow 900 of FIG. 19 that provides user
assistance for an item. FIG. 21 illustrates an embodiment where the
broadcast operation 960 may include may at least one additional
operation. Additional operations may include operation 962,
operation 964, operation 966, and/or operation 968. For example, at
operation 962, the second user interface associated with the item
may include a second user interface removably associated with the
item. At operation 964, the providing an assistance correlating to
the query through a second user interface operably coupled to the
electronic device may include providing an assistance correlating
to the query through a second user interface operably coupled to
the electronic device and associated with the item. At operation
966, the providing an assistance correlating to the query may
include providing a user assistance correlating to the query in any
suitable manner. For example, the user assistance may be provided
by visually providing an assistance correlating to the query,
audibly providing an assistance correlating to the query, providing
a spoken assistance correlating to the query, and/or tactilely
providing an assistance correlating to the query. At operation 968,
the providing an assistance may include providing a guided response
assistance, providing an interactive tutorial assistance, providing
an assistance correlating with a physical aspect of the item,
blinking a light emitter associatable with the physical aspect,
providing a guidance correlating with a process associated with the
item, and/or providing a description of the item. The providing a
description of an item may include providing a description of an
aspect of the item. Additionally, the providing an assistance may
include providing an assistance showing how the device operates,
which may include providing an assistance showing how an aspect of
the item operates.
[0179] FIG. 22 illustrates an alternative embodiment of the
exemplary operational flow 900 of FIG. 19 that provides user
assistance for an item. The alternative embodiment illustrated in
FIG. 22 includes at least one additional operation 940. The
additional operation 940 may include a search operation 942. At the
search operation 942, an assistance file is searched for an
assistance correlating with the query. The additional operation may
include a context operation 950, where a context of the item is
sensed. The context maybe sensed in a manner similar to context
operation 515 of FIG. 9.
[0180] FIG. 23 illustrates a partial view of an exemplary
computer-readable medium product 970 that may serve as an
illustrative environment of and/or for subject matter technologies
that provide user assistance for an item. The computer-readable
medium product 972 includes computer-executable instructions 974,
The computer-executable instructions include an operability that
receives a query related to the item through a first user interface
of an electronic device. The first user interface is associatable
with the item, and the item is distinct from the electronic device.
The computer-executable instructions 974 further include
operability that provides an assistance correlating to the query
through a second user interface of the electronic device. The
computer-readable medium product may include a computer storage
medium product, which may be carried by a computer-readable
carrier. The computer-readable medium product may include a
communications medium product.
[0181] FIG. 24 illustrates a partial view of an exemplary apparatus
1000 that may serve as an illustrative environment of and/or for
subject matter technologies that provide user assistance for an
item, such as the item 800. The exemplary apparatus 1000 includes a
device 1001. The device 1001 includes a query module 1002 operable
to receive a query related to the item through a first user
interface 1004. The first user interface 1004 includes a structure
a associatable with the item. The exemplary apparatus 1000 further
includes an assistance module operable 1006 operable to provide an
assistance correlating to the query through a second user interface
1008. The item is distinct from the exemplary apparatus 1000.
[0182] FIG. 25 illustrates a partial view of an exemplary apparatus
1150 that may serve as an illustrative environment of and/or for
subject matter technologies that provide user assistance for an
item. The exemplary apparatus 1150 is distinct from the item and
includes a smart device 1151. The smart device 1151 includes
a-receiver 1160 associatable with an aspect 810A of the item 800
and operable to receive a selection of the aspect. The smart device
1151 further includes an indicator 1170A operable to broadcast a
tutorial. In an embodiment, the indicator 1170A may be associated
with the item 800 and/or an aspect 810A of the item. The exemplary
apparatus 1150 further includes a plurality of tutorials 1180 that
include information related to the item. In an embodiment, the
plurality of tutorials are saved in a computer-readable medium
product associated with the smart device 1151.
[0183] FIG. 26 illustrates a partial view of an alternative
embodiment of the exemplary apparatus 1150 of FIG. 24. The smart
device 1151 further may include a tutorial selector 1190 operable
to receive the selection of the aspect 810A. The tutorial selector
1190 may include operability to select a tutorial correlating with
the selection of the aspect from the plurality of tutorials 1180.
In an alternative embodiment, the tutorial selector 1190 may be
associated with the item 800 (not shown). The information related
to the aspect 810A of the item may include an explanation of the
aspect of the item, and/or may include a guided explanation related
to the aspect of the item. The receiver 1160 further may include a
receiver surface 1162 associatable with an aspect of an item. The
receiver 1160 further may include a receiver 1164 operable to
receive a selection of a tutorial from the plurality of tutorials.
The indicator 1170A may include an indicator associatable with the
aspect 810A of the item. The smart device 1151 may further include
an indicator 1170B not associated with the item 800, and is
operable to broadcast a tutorial.
[0184] FIG. 27 illustrates an exemplary operational flow 1200 that
provides a user assistance with an item. After a start operation,
the flow moves to an activation operation 1210. At the activation
operation 1210, a help mode is activated in an electronic device
distinct from the item. At query operation 1220, a selection of an
aspect of an item is received through a receiver portion of the
electronic device associatable with the aspect. At broadcast
operation 1230, a tutorial is broadcast that includes information
related to the selected aspect of the item through an indicator
portion of the electronic device. The operational flow 1200 then
proceeds to an end operation.
[0185] FIG. 28 illustrates an exemplary operational flow 1250 that
provides a user assistance with an item. After the start of
operation, the flow moves to a query operation 1260. At the query
operation 1260, a query related to an aspect of an item distinct
from an electronic device is received. The query is received
through a first user interface operably coupled to the electronic
device and removably associated with the aspect of the item. At
help operation 1270, an assistance is provided correlating to the
query through a second user interface operably coupled to the
electronic device, the second user interface being removably
associated with the item. The operational flow 1250 then proceeds
to an end operation.
[0186] FIG. 29 illustrates a partial view of an exemplary apparatus
1300 that may serve as an illustrative environment of and/or for
subject matter technologies that provide user assistance for an
item, such as the item 800. The exemplary apparatus 1300 is
distinct from the item and includes a computing device 1310. The
exemplary apparatus 1300 also includes a first user interface 1320A
associatable with the item, and a second user interface 1330A. The
exemplary apparatus 1300 further includes an assistance file 1314
having an assistance content related to the item, and an assistance
manager 1316 that includes instructions. The instructions, when
implemented in the computing device 1310 cause the computing device
to perform operations. The operations include receive a query
related to the aspect of the item through the first user interface,
search the assistance file for an assistance correlating to the
query, and provide the assistance correlating to the query through
the second user interface.
[0187] The first user interface 1320A associatable with an item may
include a first user interface removably associatable 1322 with the
item. The first user interface 1320A may include a first user
interface wirelessly couplable with the computing device through a
wireless coupling 1301. The first user interface 1320A may include
a first user interface electrically couplable with the computing
device through a wired coupling 1302. The second user interface
1330A may include a second user interface wirelessly couplable with
the computing device through a wireless coupling 1301 The second
user interface 1330A may include a second user interface
electrically couplable with the computing device through a wired
coupling 1302.
[0188] FIG. 30 illustrates a partial view of an exemplary apparatus
1400 that may serve as an illustrative environment of and/or for
subject matter technologies that provide user assistance for an
item, such as the item 800. The exemplary apparatus 1400 is
distinct from the item and includes an electronic device 1405. The
electronic device 1405 includes a first user interface 1420A
associatable with an aspect 810A of the item 800, a second user
interface 1430A, and a third user interface 1440A. The electronic
device 1405 further includes instructions that when implemented in
the electronic device cause the electronic device to perform
certain operations. Operations include receive a selection
corresponding to an aspect of the item through the first user
interface 1420A, receive a selection corresponding to an assistance
request related to the aspect of the item through the second user
interface 1430A, and provide an assistance correlating to the
assistance request related to the aspect of the item through the
third user interface 1440A.
[0189] FIGS. 31A and 31B illustrate exemplary embodiments of states
and modes of a user interface U/I that may serve as an illustrative
environment of and/or for subject matter technologies that provide
user assistance for an item. FIG. 31A illustrates an exemplary
embodiment where the user interface U/I includes a plurality of
states. In a pre-user assistance state, the user interface may have
any function. If initially in an optional pre-assistance state, the
user interface U/I transitions to a first state, which includes
operability that receives a selection related to the item 800.
Using FIG. 30 as an example, the user interface U/I transitions to
the first state, which is the first user interface 1420A positioned
proximate to the aspect 810A. The user interface U/I in the first
state includes an operability that receives a selection of an
aspect, such as the aspect 810A. After receiving a selection
corresponding to an aspect of the item 800 through the user
interface U/I in the first state (first user interface 1420A), the
user interface transitions from the first state to a second state,
which is the second user interface 1430A. The user interface U/I in
the second state includes an operability that receives an
assistance request selection, such as a help selection, After
receiving a selection corresponding to an assistance request
through the second user interface U/I in the second state (second
user interface 1430A), the user interface transitions from the
second state to a third state, which is the third user interface
1440A. The user interface U/I in the third state includes an
operability that provides an assistance.
[0190] FIG. 31B illustrates an exemplary embodiment where the user
interface U/I includes a plurality of modes. Using FIG. 30 as an
example, the user interface U/I includes operability responsive to
plurality of modes. A first mode may occur upon reception of a
first pattern. For example, the first pattern may include receiving
a single, quick touch to the user interface U/I. The first mode may
include an operability that receives a selection of an aspect of
the item, such as the aspect 810A. A second mode may occur upon
reception of a second pattern. The second mode may include an
operability that receives a selection corresponding to assistance
request related to the aspect of the item. The second pattern may
include receiving a single, long-touch to the user interface U/I.
Alternatively, the second pattern may include receiving two
spaced-apart quick touches to the user interface U/I. A third mode
may include a user-assistance presentation mode. For example, a
user-assistance presentation mode may include one or more of light
emitting diodes of various colors that can be appropriately
switched and/or blinked to provide an assistance. By way of further
example, a user assistance presentation mode may include emitting a
sound, providing a graphical display, an animated display, and/or
visual display.
[0191] Returning to FIG. 30, the first user interface 1420A of the
electronic device 1405 may include a first user interface of the
electronic device associatable with the aspect of the item 800. The
first user interface may be removably associatable with the item.
The first user interface may include a first user interface
wirelessly couplable with the electronic device, such as through a
wireless connection 1401. The second user interface 1430A may
include a second user interface wirelessly couplable with the
electronic device, such as through a wireless connection 1401.
[0192] FIG. 32 illustrates a partial view of an alternative
embodiment of the exemplary apparatus 1400 of FIG. 30. In this
alternative embodiment, the item 800 includes an aspect 810B. The
exemplary apparatus 1400 includes an associatable first user
interface 1420B, and associatable second user interface of 1430B,
and an associatable third user interface 1440B. In this alternative
embodiment, these three associatable user interfaces are all
associated with the aspect 810B. In addition, these three
associatable user interfaces may be electrically coupled or
couplable with the exemplary apparatus 1400 through an electrical
coupler, such as a coupler 1402.
[0193] FIG. 33 illustrates a partial view of an alternative
embodiment of the exemplary apparatus 1400 of FIG. 30. The
exemplary apparatus 1400 may include a second user interface 1430C
and a third user interface 1440C that are not associatable with the
item 800. The instructions 1410 may further include an operation
that searches an assistance file for the assistance correlating to
the assistance request. The instructions may additionally include
an operation that receives an input responsive to the provided
assistance, and provides another assistance correlating to the
received input responsive to the provided assistance.
[0194] FIG. 34 illustrates a partial view of an exemplary apparatus
of 1450 that may serve as an illustrative environment of and/or for
subject matter technologies that provide user assistance for an
item, such as the item 800. The exemplary apparatus 1451 is
distinct from the item 800 and includes a first associatable means
1452 for receiving a selection corresponding to an aspect of an
item. The exemplary apparatus 1451 includes a second means 1454 for
receiving a selection corresponding to an assistance request
related to the aspect of the item. The exemplary apparatus 1451
includes a third means 1456 for providing an assistance correlating
to the assistance request related to the aspect of the item.
[0195] FIG. 35 illustrates an exemplary operational flow 1500 that
provides a user assistance with an item, such as the item 800.
After the start of operation, the flow moves to a selection
operation 1510. At the selection operation 1510, a selection
corresponding to the item is received through a first user
interface operably coupled to an electronic device and associated
with the item. The item is distinct from the electronic device. At
a request operation 1530, a selection is received corresponding to
an assistance request related to the item through a second user
interface operably coupled to the electronic device. At a broadcast
operation 1560, an assistance is provided a correlating to the
assistance request related to the item through a third user
interface operably coupled to the electronic device. In certain
embodiments, a user interface of the first use interface, the
second user interface, and/or the third user interface a may
include a plurality of states and/or a plurality of modes. FIGS.
31A and 31B illustrate several exemplary embodiments of states and
modes of a user interface.
[0196] FIG. 36 illustrates an alternative embodiment of the
exemplary operational flow 1500 of FIG. 35. FIG. 36 illustrates an
embodiment where of the selection operation 1510 may include at
least one additional operation. Additional operations may include
operation 1512, operation 1514, operation 1516, operation 1518,
and/or operation 1520. At operation 1512, the receiving a selection
through a first user interface associated with the item may include
a receiving a selection through a first user interface associated
with an aspect of the item. At operation 1514, the receiving a
selection through a first user interface associated with the item
may include a receiving a selection through a first user interface
removably associated with the item. At operation 1516, the
receiving a selection corresponding to an item through a first user
interface may include a receiving a selection corresponding to an
aspect of an item through a first user interface. The operation
1516 may further include operation 1518. At operation 1518, the
receiving a selection corresponding to an aspect of an item through
a first user interface may include a receiving a selection
corresponding to an aspect of an item through a first user
interface associated with the aspect. At operation 1520, the
receiving a selection corresponding to a an item to a first user
interface includes detecting a user action. The detected user
action may include detecting a touch, a sound, and/or a spoken
word.
[0197] FIG. 37 illustrates an alternative embodiment of the
exemplary operational flow 1500 of FIG. 35. FIG. 37 illustrates an
embodiment where the selection operation 1530 may include at least
one additional operation. Additional operations may include
operation 1532, operation 1534, operation 1530, and/or operation
1538. At operation 1532, the receiving a selection corresponding to
an assistance request through a second user interface may include
detecting a touch to the second user interface. At operation 1534,
the receiving a selection corresponding to an assistance request
through a second user interface associated with the item may
include a receiving a selection corresponding to an assistance
request through a second user interface associated with the item.
At operation 1536, the receiving a selection corresponding to an
assistance request related to the item through a second user
interface may include receiving a selection corresponding to a
predetermined assistance request related to the item through a
second user interface. FIG. 37 also illustrates an alternative
embodiment where the exemplary operational flow 1500 further
includes searching an assistance file for the assistance
correlating to the assistance request.
[0198] FIG. 38 illustrates an alternative embodiment of the
exemplary operational flow 1500 of FIG. 35. FIG. 38 illustrates an
embodiment where the exemplary operation flow 1500 may include
operation 1540. At operation 1540, an assistance file is searched
for the assistance correlating to the assistance request. The
operation 1540 may further include operation 1542. At operation
1452, searching the assistance file may include searching an
assistance file stored in an association with the electronic
device.
[0199] FIG. 39 illustrates an alternative embodiment of the
exemplary operational flow 1500 of FIG. 35. FIG. 39 illustrates an
embodiment where the selection operation 1510 may include at least
one additional operation. The additional operation may include an
operation 1545, and/or an operation 1550. At operation 1545, a
context of the item is sensed. The sensed context may include a
context extrinsic to the item, an environment extrinsic to the
item, and/or a context intrinsic to the item. The providing an
assistance correlating to the query at the operation 1560 includes
providing an assistance correlating to the query and the sensed
context of the item. At operation 1550, an input is received
responsive to the provided assistance. The exemplary operation flow
1500 may then flow from operation 1550 to operation 1552. At
operation 1552, the input responsive to the provided assistance may
include a request for an additional assistance correlating to the
provided assistance. Alternatively, the exemplary operation flow
1500 may then flow from operation 1550 to operation 1554. At
operation 1554, another assistance is provided correlating to the
received input responsive to the provided assistance.
[0200] FIG. 40 illustrates a partial view of product 1570 that
includes an exemplary computer-readable medium product 1572 that
may serve as an illustrative environment of and/or for subject
matter technologies that provide user assistance for an item. The
computer-readable medium product 1572 includes computer-executable
instructions 1574. The computer-executable instructions include an
operability to receive a selection corresponding to the item
through a first user interface operably coupled to an electronic
device and associatable with the item, wherein the item is distinct
from the electronic device. The computer-executable instructions a
further include an operability to receive a selection corresponding
to an assistance request related to the item through a second user
interface operably coupled to the electronic device. The computer
executable instructions also include an operability to provide an
assistance correlating to the assistance request related to the
item through a third user interface operably coupled to the
electronic device. The computer-readable medium product may include
a computer storage medium product, which may be carried by a
computer-readable carrier. The computer-readable medium product may
include a communications medium product.
[0201] FIG. 41 illustrates an exemplary operational flow 1600 that
provides a user assistance with an item, such as the item 800.
After the start of operation, the flow moves to an activation
operation 1610. At the activation operation 1610, a help mode is
activated in an electronic device distinct from the item. At
feature selection operation 1620, a user selection is received a
corresponding to an aspect of the item through a first receiving
portion of the electronic device associated with the aspect. At a
request operation 1630, a user selection is received corresponding
to a tutorial request through a second receiving portion of the
electronic device. At a tutorial operation 1640, a tutorial
correlating with the tutorial request that includes information
related to the selected aspect of the item is broadcast through an
indicator portion of the electronic device.
[0202] In an alternative embodiment, the feature selection
operation of 1620 includes an operation 1622. At the operation
1622, the receiving a user selection through a first receiving
portion of the electronic device associated with the aspect may
include receiving a user selection through a first receiving
portion of the electronic device removably associated with the
aspect. The first receiving portion of the electronic device and
the second receiving portion of the electronic device may be at
least substantially a same portion of the electronic device.
[0203] FIG. 42 illustrates a partial view of an exemplary apparatus
of 1700 that may serve as an illustrative environment of and/or for
subject matter technologies that provide user assistance for an
item, such as the item 800. The exemplary apparatus 1700 is
distinct from the item 800, and may include an electronic device
1705 having a first receiving portion 1720A associatable with an
aspect 810A of the item 800, a second receiving portion 1730A, and
an indicator portion 1740A. The exemplary apparatus 1700 also
includes instructions 1710. The instructions 1710, when implemented
in the electronic device 1705 cause the electronic device to
perform certain operations. The operations include a user selection
of the aspect of the item through the first receiving portion,
receiving a user selection corresponding to a tutorial request
through a second receiving portion of the electronic device, and
broadcast a tutorial that includes information related to the
selected aspect of the item through the indicator portion.
[0204] The first receiving portion 1720A, the second receiving
portion 1730A, and/or the indicator portion 1740A may include a
coupling with the computing device through a wireless coupling
1701. In an alternative embodiment, the first receiving portion
1720A, the second receiving portion 1730A, and/or the indicator
portion 1740A may include an electrical coupling with the computing
device through a wired coupling (not shown).
[0205] In an alternative embodiment, the exemplary apparatus 1700
may also include a second receiving portion 1730B and an indicator
1740B that are not associatable with the item 800.
[0206] Those having skill in the art will recognize that the state
of the art has progressed to the point where there is little
distinction left between hardware and software implementations of
aspects of systems; the use of hardware or software is generally
(but not always, in that in certain contexts the choice between
hardware and software can become significant) a design choice
representing cost vs. efficiency tradeoffs. Those having skill in
the art will appreciate that there are various vehicles by which
processes and/or systems and/or other technologies described herein
can be effected (e.g., hardware, software, and/or firmware), and
that the preferred vehicle will vary with the context in which the
processes and/or systems and/or other technologies are deployed.
For example, if an implementer determines that speed and accuracy
are paramount, the implementer may opt for a mainly hardware and/or
firmware vehicle; alternatively, if flexibility is paramount, the
implementer may opt for a mainly software implementation; or, yet
again alternatively, the implementer may opt for some combination
of hardware, software, and/or firmware. Hence, there are several
possible vehicles by which the processes and/or devices and/or
other technologies described herein may be effected, none of which
is inherently superior to the other in that any vehicle to be
utilized is a choice dependent upon the context in which the
vehicle will be deployed and the specific concerns (e.g., speed,
flexibility, or predictability) of the implementer, any of which
may vary. Those skilled in the art will recognize that optical
aspects of implementations will require optically-oriented
hardware, software, and or firmware.
[0207] The foregoing detailed description has set forth various
embodiments of the devices and/or processes via the use of block
diagrams, flow diagrams, operation diagrams, flowcharts,
illustrations, and/or examples. Insofar as such block diagrams,
operation diagrams, flowcharts, illustrations, and/or examples
contain one or more functions and/or operations, it will be
understood by those within the art that each function and/or
operation within such block diagrams, operation diagrams,
flowcharts, illustrations, or examples can be implemented,
individually and/or collectively, by a wide range of hardware,
software, firmware, or virtually any combination thereof. In one
embodiment, several portions of the subject matter described herein
may be implemented via Application Specific Integrated Circuits
(ASICs), Field Programmable Gate Arrays (FPGAs), digital signal
processors (DSPs), or other integrated formats. However, those
skilled in the art will recognize that some aspects of the
embodiments disclosed herein, in whole or in part, can be
equivalently implemented in standard integrated circuits, as one or
more computer programs running on one or more computers (e.g., as
one or more programs running on one or more computer systems), as
one or more programs running on one or more processors (e.g., as
one or more programs running on one or more microprocessors), as
firmware, or as virtually any combination thereof, and that
designing the circuitry and/or writing the code for the software
and or firmware would be well within the skill of one of skill in
the art in light of this disclosure. In addition, those skilled in
the art will appreciate that the mechanisms of the subject matter
described herein are capable of being distributed as a program
product in a variety of forms, and that an illustrative embodiment
of the subject matter described herein applies equally regardless
of the particular type of signal bearing media used to actually
carry out the distribution. Examples of a signal bearing media
include, but are not limited to, the following: recordable type
media such as floppy disks, hard disk drives, CD ROMs, digital
tape, and computer memory; and transmission type media such as
digital and analog communication links using TDM or IP based
communication links (e.g., packet links).
[0208] While particular aspects of the present subject matter
described herein have been shown and described, it will be apparent
to those skilled in the art that, based upon the teachings herein,
changes and modifications may be made without departing from this
subject matter described herein and its broader aspects and,
therefore, the appended claims are to encompass within their scope
all such changes and modifications as are within the true spirit
and scope of this subject matter described herein. Furthermore, it
is to be understood that the invention is solely defined by the
appended claims. It will be understood by those within the art
that, in general, terms used herein, and especially in the appended
claims (e.g., bodies of the appended claims) are generally intended
as "open" terms (e.g., the term "including" should be interpreted
as "including but not limited to," the term "having" should be
interpreted as "having at least," the term "includes" should be
interpreted as "includes but is not limited to," etc.). It will be
further understood by those within the art that if a specific
number of an introduced claim recitation is intended, such an
intent will be explicitly recited in the claim, and in the absence
of such recitation no such intent is present. For example, as an
aid to understanding, the following appended claims may contain
usage of the introductory phrases "at least one" and "one or more"
to introduce claim recitations. However, the use of such phrases
should not be construed to imply that the introduction of a claim
recitation by the indefinite articles "a" or "an" limits any
particular claim containing such introduced claim recitation to
inventions containing only one such recitation, even when the same
claim includes the introductory phrases "one or more" or "at least
one" and indefinite articles such as "a" or "an" (e.g., "a" and/or
"an" should typically be interpreted to mean "at least one" or "one
or more"); the same holds true for the use of definite articles
used to introduce claim recitations. In addition, even if a
specific number of an introduced claim recitation is explicitly
recited, those skilled in the art will recognize that such
recitation should typically be interpreted to mean at least the
recited number (e.g., the bare recitation of "two recitations,"
without other modifiers, typically means at least two recitations,
or two or more recitations). Furthermore, in those instances where
a convention analogous to "at least one of A, B, and C, etc." is
used, in general such a construction is intended in the sense one
having skill in the art would understand the convention (e.g., "a
system having at least one of A, B, and C" would include but not be
limited to systems that have A alone, B alone, C alone, A and B
together, A and C together, B and C together, and/or A, B, and C
together, etc.). In those instances where a convention analogous to
"at least one of A, B; or C, etc." is used, in general such a
construction is intended in the sense one having skill in the art
would understand the convention (e.g., "a system having at least
one of A, B, or C" would include but not be limited to systems that
have A alone, B alone, C alone, A and B t