U.S. patent application number 16/141136 was filed with the patent office on 2019-01-24 for method for retail on-line account opening.
This patent application is currently assigned to Branch Banking and Trust Company. The applicant listed for this patent is Branch Banking and Trust Company. Invention is credited to Paal Kaperdal, Patricia Kinney, Teresa Rose, Barbara Whorf, Douglas Joel Zickafoose.
Application Number | 20190026827 16/141136 |
Document ID | / |
Family ID | 41681933 |
Filed Date | 2019-01-24 |
United States Patent
Application |
20190026827 |
Kind Code |
A1 |
Rose; Teresa ; et
al. |
January 24, 2019 |
METHOD FOR RETAIL ON-LINE ACCOUNT OPENING
Abstract
A system and method for a retail customer interfacing with a
financial institution through a computer network is presented. The
method includes a verification of customer-provided information
with a pre-existing client identification profile for the customer,
a determination of the customer's credit score using a set of
predetermined criteria, and presenting a set of account options
based at least in part on the verification of the customer-provided
information and the customer's credit score. Additional
customer-provided information may be received and verified and used
to enroll the customer in one or more programs offered by the
financial institution at a predefined level based at least on one
or more predetermined factors.
Inventors: |
Rose; Teresa; (Holly
Springs, NC) ; Kinney; Patricia; (Cary, NC) ;
Whorf; Barbara; (Raleigh, NC) ; Kaperdal; Paal;
(Raleigh, NC) ; Zickafoose; Douglas Joel;
(Raleigh, NC) |
|
Applicant: |
Name |
City |
State |
Country |
Type |
Branch Banking and Trust Company |
Raleigh |
NC |
US |
|
|
Assignee: |
Branch Banking and Trust
Company
Raleigh
NC
|
Family ID: |
41681933 |
Appl. No.: |
16/141136 |
Filed: |
September 25, 2018 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
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15811981 |
Nov 14, 2017 |
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16141136 |
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15353264 |
Nov 16, 2016 |
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15811981 |
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14807219 |
Jul 23, 2015 |
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15353264 |
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12540179 |
Aug 12, 2009 |
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14807219 |
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61088267 |
Aug 12, 2008 |
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61088229 |
Aug 12, 2008 |
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61088239 |
Aug 12, 2008 |
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Current U.S.
Class: |
1/1 |
Current CPC
Class: |
G06Q 20/108 20130101;
G06Q 40/12 20131203; G06Q 40/00 20130101; G06Q 40/02 20130101; G06Q
40/025 20130101; G06Q 20/26 20130101; G06Q 20/1085 20130101 |
International
Class: |
G06Q 40/02 20120101
G06Q040/02; G06Q 40/00 20120101 G06Q040/00; G06Q 20/10 20120101
G06Q020/10; G06Q 20/26 20120101 G06Q020/26 |
Claims
1. A method of interfacing with a client computer with at least one
server comprising at least one processor, the method comprising the
steps of, via the at least one processor: (a) receiving an
interface request from a client computer after the client computer
has reached, via a path through a computer network, a predetermined
webpage on a computer system for a financial institution; (b)
presenting a first content to the client computer wherein the first
content is determined by the path through the computer network,
wherein the first content includes a list of products, and wherein
one of the products is automatically highlighted on a display
device of the client computer wherein the product highlighted is
based on the path through the computer network; (c) receiving a
first input from the client computer; (d) receiving from the client
computer a first set of information; (e) presenting the first set
of information to the client computer for review by a customer
using the client computer and receiving a second set of information
from the client computer wherein the second set of information
comprises the first set of information and any modifications to the
first set of information made by the customer; (f) presenting to
the client computer a set of terms and conditions; (g) receiving an
application from the client computer; (h) verifying at least a part
of the second set of information, wherein the verifying comprises:
searching an internal database of the financial institution to
determine whether the customer has been identified as a fraudster
by the financial institution, and searching an external database of
a second financial institution to determine whether the customer
has been identified as a fraudster by the second financial
institution; (i) factoring whether the customer is a new or
existing client of the financial institution in determining a
credit score of the customer; (j) presenting to the client computer
a set of account options and associated terms and conditions
wherein the account options presented are based at least in part on
the verification of the second set of information and the
customer's credit score; (k) receiving a funding option from the
client computer; (l) verifying the funding option; (m) determining
that the customer is to be enrolled for a debit card or an
automated teller machine ("ATM") card; (n) processing the customer
for the debit card or ATM card enrollment; (o) determining that the
customer is to be enrolled in an online banking program; (p)
reserving account numbers at the financial institution for the
customer; (q) presenting to the client computer information related
to the customer's approved products, accounts, or enrollments; and
(r) sending a communication to the client computer indicating
approval of the customer's approved products, accounts, or
enrollments.
2. The method of claim 1 further comprising the steps of, via the
at least one processor: (s) adding or updating the customer's
identification information at the financial institution; (t)
performing a risk analysis on the customer; (u) performing a fraud
analysis on the customer; (v) opening a new account for the
customer at the financial institution based on the customer's
approved products, accounts, or enrollments; (w) processing the
customer's approved online banking enrollment; (x) initiating a
fund transfer to the new customer account; (y) adding an overdraft
protection account at the financial institution for the customer;
(z) linking the debit card or ATM card to the new customer account;
(aa) ordering a credit card for the customer; (ab) processing
fulfillment information; and (ac) sending a communication to the
client computer indicating funding of the new customer account.
3. The method of claim 1 wherein the first content includes at
least one of a checking account, a savings account, and an online
only savings account.
4. The method of claim 1 wherein the first content is selected from
the group consisting of: certificate of deposit, individual
retirement account, retirement account, a 401(k) account,
tax-deferred college savings account, and combinations thereof.
5. The method of claim 1 wherein the first set of information
includes at least one of: an online client user identification and
password for the customer; the customer's last name; and the last
four digits of the customer's social security number.
6. The method of claim 1 wherein the second set of information
includes at least one of the customer's personal information and a
co-applicant associated with the customer.
7. The method of claim 1 wherein the verifying at least a part of
the second set of information includes determining a first
verification information, evaluating the first verification
information, querying the customer, verifying the customer's
answers to the queries, and authenticating the customer based on
the first verification information and the customer's answers.
8. The method of claim 1 wherein the verifying at least a part of
the second set of information further comprises determining whether
a customer identity verification score for the customer exceeds a
predetermined threshold.
9. The method of claim 1 wherein the funding option includes at
least one of sending a check by mail to the financial institution,
making a deposit at a branch of the financial institution,
electronically transferring funds to the financial institution from
a source outside of the financial institution, and providing
funding from a preexisting account at the financial
institution.
10. The method of claim 1 wherein the customer can choose a
personal identification number for the debit card or the ATM
card.
11. A method of interfacing with a client computer with at least
one server comprising at least one processor, the method comprising
the steps of, via the at least one processor: (a) receiving an
interface request from a client computer after the client computer
has reached, via a path through a computer network, a predetermined
webpage on a computer system for the financial institution; (b)
presenting a list of products to the client computer wherein the
list of products presented is determined at least in part by the
path through the computer network; (c) receiving a choice of one or
more products from the client computer; (d) authenticating the
client computer using a first set of identification information;
(e) reviewing the first set of identification information: (i) if
the first set of identification information is not verified,
requesting a second set of identification information that includes
personal data of a customer using the client computer; (ii) if the
first set of customer identification information is verified,
evaluating a predetermined client identification profile ("CIP")
for the customer: (A) if the CIP is acceptable, displaying the
customer's personal information on the client computer and
collecting and verifying a set of co-applicant identification
information, wherein the verifying comprises searching public
information based on the set of co-applicant identification
information; (B) if the CIP is not acceptable, requesting a third
set of customer identification information that includes personal
data of the customer that is different than the second set of
customer information; (f) for the received second or third set of
customer identification information: (i) determining the customer's
primary residence location; (ii) obtaining a secondary residence
location from the customer where the customer's determined primary
residence location is not within an operating area of the financial
institution; (iii) collecting and verifying a set of co-applicant
identification information where there is a co-applicant associated
with the customer; (g) factoring whether the customer is a new or
existing client of the financial institution in determining a
credit score of the customer and presenting terms and conditions to
the client computer for at least one of the one or more products
chosen by the client computer; and (h) receiving an application
from the client computer for at least one of the one or more
products chosen by the client computer.
12. The method of claim 11 wherein the terms and conditions
presented to the client computer include at least one of an
electronic disclosure, a retail bank services agreement a state
pricing guide, a corporate privacy notice, and a tax identification
number certification.
13. The method of claim 11 further comprising the steps of, via the
at least one processor: (i) determining and evaluating a first set
of verification data for a demand deposit account ("DDA"); (j)
determining a second set of verification data where the first set
of verification data is not acceptable; (k) determining and
evaluating a third set of verification data where a co-applicant is
associated with the customer; (l) evaluating the second set of
verification data; (m) determining a status of the customer where
the evaluation of either the second or third set of verification
data is not acceptable: (i) placing the customer in a pending
status in the instance where the customer is an existing client of
the financial institution; (ii) ending the process in the instance
where the customer is not an existing client of the financial
institution; and (n) approving the customer for a DDA where the
second set of verification data is acceptable.
14. The method of claim 13 wherein the evaluation of the second or
third verification data includes applying a predetermined set of
business rules.
15. The method of claim 14 wherein the predetermined set of
business rules includes a go/no go decision of at least one of a
social security number evaluation, a tax identification number
evaluation, an identity theft evaluation, a retail indicator
evaluation, a previous inquiries evaluation, a closure summary
evaluation, and a closure details evaluation.
16. The method of claim 11 further comprising the steps of, via the
at least one processor: (i) presenting option package terms to the
client computer where the client computer has requested an option
package, wherein the option package includes at least one of a
debit card and an automated teller machine ("ATM") card; (j)
receiving funding information from the client computer; (k)
verifying the funding information; (l) requesting additional funds
where the funding information is not valid; (m) determining
customer debit card information where the customer is eligible for
a debit card; (n) determining customer ATM card information where
the customer is eligible for an ATM card; (o) determining
information to open an online banking account for the customer
where the customer is not an online banking client of the financial
institution; and (p) generating account numbers at the financial
institution for at least one account associated with the customer
for at least one of the debit card or the ATM card and presenting
final summary information to the client computer, otherwise placing
the customer in a review process.
17. A method of interfacing with a client computer with at least
one server comprising at least one processor, the method comprising
the steps of, via the at least one processor: (a) receiving an
interface request from a client computer after the client computer
has reached, via a path through a computer network, a predetermined
webpage on a computer system for the financial institution; (b)
presenting a first content to the client computer wherein the first
content is determined by the path through the computer network,
wherein the first content includes a list of products, and wherein
one of the products is automatically highlighted on a display
device of the client computer wherein the product highlighted is
based on the path through the computer network; (c) receiving a
first input from the client computer; (d) receiving from the client
computer a first set of information; (e) presenting the first set
of information to the client computer for review by a customer
using the client computer and receiving a second set of information
from the client computer wherein the second set of information
comprises the first set of information and any modifications to the
first set of information made by the customer; (f) presenting to
the client computer a set of terms and conditions; (g) receiving an
application from the client computer; (h) verifying at least a part
of the second set of information, wherein the verifying comprises:
searching an internal database of the financial institution to
determine whether the customer has been identified as a fraudster
by the financial institution, and searching an external database of
a second financial institution to determine whether the customer
has been identified as a fraudster by the second financial
institution; (i) determining a credit score for the customer based
at least in part on whether the customer is an existing client of
the financial institution; (j) presenting to the client computer a
set of account options and associated terms and conditions wherein
the set of account options presented are based at least in part on
said determined credit score for the customer, wherein the set of
account options presented is a first set of account options where
the customer is an existing client of the financial institution or
a second set of account options where the customer is not an
existing client of the financial institution, wherein the account
options in the second set are fewer than the account options in the
first set; (k) receiving a funding option from the client computer;
(l) verifying the funding option; (m) determining that the customer
is to be enrolled for a debit card or an automated teller machine
("ATM") card; (n) processing the customer for the debit card or ATM
card enrollment; (o) determining that the customer is to be
enrolled in an online banking program; (p) reserving account
numbers at the financial institution for the customer; (q)
presenting to the client computer information related to the
customer's approved products, accounts, or enrollments; and (r)
sending a communication to the client computer indicating approval
of the customer's approved products, accounts, or enrollments.
18. A method of interfacing with a client computer with at least
one server comprising at least one processor, the method comprising
the steps of, via the at least one processor: (a) receiving an
interface request from a customer via a client computer after the
client computer has reached, via a path through a computer network,
a predetermined webpage on a computer system for the financial
institution; (b) presenting a list of products to the client
computer wherein the list of products presented is determined at
least in part by the path through the computer network, wherein the
list of products presented is a first list and the path is a first
path where the customer is an existing client of the financial
institution, or the list of products presented is a second list and
the path is a second path where the customer is not an existing
client of the financial institution; (c) receiving a choice of one
or more products from the client computer; (d) authenticating the
client computer using a first set of identification information;
(e) reviewing the first set of identification information: (i) if
the first set of identification information is not verified,
requesting a second set of identification information that includes
personal data of a customer using the client computer; (ii) if the
first set of customer identification information is verified,
evaluating a predetermined client identification profile ("CIP")
for the customer: (A) if the CIP is acceptable, displaying the
customer's personal information on the client computer and
collecting and verifying a set of co-applicant identification
information; (B) if the CIP is not acceptable, requesting a third
set of customer identification information that includes personal
data of the customer that is different than the second set of
customer information and searching public information based on the
third set of customer identification information to verify the
third set of customer identification information; (f) for the
received second or third set of customer identification
information: (i) determining the customer's primary residence
location; (ii) obtaining a secondary residence location from the
customer where the customer's determined primary residence location
is not within an operating area of the financial institution; (iii)
collecting and verifying a set of co-applicant identification
information where there is a co-applicant associated with the
customer; (g) determining a credit score for the customer based at
least in part on whether the customer is an existing client of the
financial institution and presenting terms and conditions to the
client computer for at least one of the one or more products chosen
by the client computer; and (h) receiving an application from the
client computer for at least one of the one or more products chosen
by the client computer.
Description
RELATED AND CO-PENDING APPLICATIONS
[0001] This application is a continuation of and claims priority to
U.S. patent application Ser. No. 15/811,981 filed on 14 Nov. 2017
entitled "Method for Retail On-Line Account Opening" which itself
claims priority to U.S. patent application Ser. No. 15/353,264
filed on 16 Nov. 2016 entitled "Method for Retail On-Line Account
Opening" which itself claims priority to U.S. patent application
Ser. No. 14/807,219 filed on 23 Jul. 2015 entitled "Method for
Retail On-Line Account Opening" which itself claims priority to
U.S. application Ser. No. 12/540,179, filed 12 Aug. 2009 and
entitled "System and Method for Retail Online Account Opening",
which itself claims priority to each of the following provisional
applications: "System and Method for Business Online Account
Opening", Ser. No. 61/088,267 filed 12 Aug. 2008; "System and
Method for Retail Online Account", Ser. No. 61/088,229 filed 12
Aug. 2008; and "System and Method for an Electronic Lending
System", Ser. No. 61/088,239 filed 12 Aug. 2008. The present
application incorporates by reference in its entirety each of the
above-listed applications. Additionally, this application hereby
incorporates herein by reference, in their entirety, each of the
following applications that were concurrently filed with U.S.
patent application Ser. No. 12/540,179: "System and Method for
Business Online Account Opening", Ser. No. 12/540,188 filed 12 Aug.
2009; and "System and Method for an Electronic Lending System",
Ser. No. 12/540,153 filed 12 Aug. 2009.
BACKGROUND
[0002] Increasingly the public is going on-line for a variety of
transactions and information. More than 30% of the population has
personal computers and modems. Furthermore, over 60% of people with
bank accounts have personal computers and modems. At the same time
the number of people subscribing and using on-line services is
greater than 40 million, and this number is growing at an
exponential rate.
[0003] As the public uses computers with a greater frequency, more
financial transactions are being automated and performed via
computer. There is good motivation to bank on-line. On-line banking
provides convenience, safety, cost savings, and potentially new
types of services not readily or conveniently available via
in-person banking. Such potentially new services include access to
superior up-to-the minute information, on-line investment clubs,
information filters, and search agents.
[0004] With the increase in the number of financial transactions
performed on-line, the convenience and cost-savings of banking
on-line also increases. Additionally new and more powerful methods
are being developed for protecting the security of financial
transactions performed on-line. The result is that convenience,
cost savings and enhanced security have combined to make on-line
financial services more useful and effective, thereby driving the
development of newer and more integrated services. More
sophisticated financial systems that offer greater integration and
a high degree of user control enable on-line users to synthesize,
monitor, and analyze a wide array of financial transactions and
personal financial data.
[0005] Currently, methods exist for users to perform a variety of
on-line financial transactions. These methods, however, fail to
offer on-line account opening including qualification
verifications. For example, users may bank on-line, thereby
enabling performance of transactions, such as transfers from one
account to another, but must already have the established account
in the financial institution.
[0006] In view of the increase of electronic commerce in the market
place the present subject matter discloses a unique on-line account
opening method. The disclosed subject matter enables a stream-lined
entry to an on-line banking presence.
[0007] A method is needed in which retail customers may establish
an on-line account, be enrolled in financial offerings as a result
of qualification and verification of the qualification based on a
set of criteria.
[0008] In order to obviate the deficiencies of the prior art, the
present disclosure presents a novel method for interfacing with a
financial institution using a computer interface. In the method, a
customer request is received from a customer that has reached a
predetermined webpage of the financial institution using a computer
network. A first content is presented to the customer, and a first
input is received from the customer. A first set of information is
received from the customer and presented back to the customer for
review.
[0009] In the method, a second set of information is further
received from the customer, the second set of information including
the first set of information and any modification to the first set
of information made by the customer upon their review. The terms
and conditions are presented to the customer and an application is
received from the customer. The second set of information is also
verified.
[0010] In the method, the customer's credit score is determined
using a first set of predetermined criteria and a set of account
options is presented to the customer, the account options presented
being based at least in part on the verification of the second set
of information and the customer's credit score. A second input is
received from the customer; the second input is verified and it is
determined if the customer is to be enrolled for a debit card or
Automatic Teller Machine (ATM) Card. The customer is processed for
debit card or ATM card enrollment at a predefined level based at
least on one or more predetermined factors.
[0011] Also in the method, it is determined if the customer is to
be enrolled in a on-line banking program. If the customer is
approved, the account numbers at the financial institution are
reserved. The customer is then presented via a communication from
the financial institution with information related to the
customer's approved products accounts and/or enrollments.
[0012] Another method is also presented for interfacing with a
financial institution using a computer interface. The method
includes receiving an interface request from the customer having
reached a webpage of the financial institution, presenting a group
of products to the customer where the products are a function of
the access path used by the customer. A choice is received from the
customer along with a first set of identification information. The
method further includes a review of the first set of identification
information and if not verified, a request for a second set of
identification information is made. If the customer identification
information is verified, a predetermined client identification
profile (CIP) is evaluated.
[0013] If the evaluation of the CIP is acceptable, the customer's
personal information is displayed for the customer and a
determination of whether a co-applicant is associated with the
customer and, if so, co-applicant identification information is
collected and verified. If the evaluation of the CIP is not
acceptable a third set of customer identification information is
further requested.
[0014] Also in the method, if the second or third set of customer
identification information is required and received, determining
from the information if the customer is located within an operating
areas of the financial institution and, if not, obtaining a
secondary residence location from the customer, a determination is
also made of whether there is a co-applicant associated with the
customer, if so, a set of co-applicant identification information
is collected and verified. Terms and conditions of the selected
products are presented to the customer and an application is
received from the customer for the chosen product or products.
[0015] These and many other objects and advantages of the present
invention will be readily apparent to one skilled in the art to
which the invention pertains from a perusal of the claims, the
appended drawings, and the following detailed description of the
preferred embodiments.
BRIEF DESCRIPTION OF THE DRAWINGS
[0016] FIG. 1A is a flow chart of an embodiment of the disclosed
subject matter.
[0017] FIG. 1B is a flow chart of additional subject matter
discloses as complementary with the embodiment in FIG. 1A.
[0018] FIG. 2 is a flow chart of another embodiment of the
disclosed subject matter.
[0019] FIG. 3 is a flow chart representing a verification process
based on the evaluation outcome of a customer's CIP according to an
embodiment of the disclosed subject matter.
[0020] FIG. 4 is a flow chart representing additional subject
matter disclosed as complementary with the embodiment in FIG.
2.
[0021] FIG. 5 is a flow chart representing the yet additional
subject matter disclosed as complementary with the embodiment in
FIG. 2.
[0022] FIG. 6 is a flow chart representing further subject matter
disclosed as complementary with the embodiment in FIG. 5.
[0023] FIG. 7 is a flow chart representing further subject matter
disclosed as complementary with the embodiment in FIG. 5.
[0024] FIG. 8 is a representative chart of customer correspondences
from the financial institution and associated triggers.
DETAILED DESCRIPTION
[0025] FIG. 1 illustrates a process in which a customer may open an
on-line retail account via a computer network, e.g., the Internet,
by accessing and exchanging information using the website of a
financial institution. The customer enters the system by accessing
or being directed to the institutions' website (webpage) as shown
in Block 101. In either event, a request for the website is
received by the financial institution's server or proxy server. The
customer is presented a list of products such as a checking
account, savings account, an on-line only savings account or
brokerage account or any of a number of financial products offered
by the institution. These financial products may also include a
deposit account, which may be in the form of a certificate of
deposit, individual retirement account, retirement account, a
401(k) account, tax-deferred college savings account or combination
thereof. The selection of products presented to the customer may
also be a function of path used by the customer to arrive at the
website. For example, if the customer accessed the website via a
hyperlink on another site directed to retirement, only the
retirement accounts may be presented, or the entire scope of
products is presented but the retirement accounts may be
highlighted. In this manner, the most relevant products based on
the customer's path may be brought to the customer's attention.
[0026] Following FIG. 1, the customer may then select a product
from the products presented as shown in Block 102. A first set of
information is requested of and received from the customer as shown
in Block 103. Upon receiving the first set of information
(customer's information), the information is verified. The
information may include the name, his/her physical address, date of
birth, SSN or part thereof, contact information such as phone
numbers and email addresses, citizenship, and information regarding
the characteristics of the identification (e.g. type, ID Number,
State of issuance, issue date and expiration date), user name,
password or other identifying indicia/code that enables the
identification of the customer or links the customer to the
customer's established account(s).
[0027] The first set of information is verified as shown in Block
104. This verification may include presenting back to the customer
for review the first set of information and receiving a second set
of information which includes any corrections to the first set of
information the customer has made, the second set of information
may also include information regarding a co-applicant. The website
may allow and request the customer to annotate, modify or otherwise
change incorrect or incomplete information upon its presentation to
the customer. The customer is also provided with a set of terms and
conditions which may govern the use of the website, on-line
banking, application process, liabilities, etc, as shown in Block
105. The terms and conditions may also include a customer check-off
which may be required to continue and ensure they have been at
least noticed, if not reviewed by the customer. The terms and
conditions may include an electronic disclosure, a retail bank
services agreement, a state pricing guide, a corporate privacy
notice, and a tax identification number certification as well as
others common to the industry. An application for a product may be
submitted by and received from the customer as shown in Block 106.
The customer identification is then verified in Block 107.
[0028] Still in FIG. 1, if the customer identification is not
verified in decision Block 108, the process ends or an exception
may be granted as shown in Block 109 of FIG. 1. If the customer ID
is verified, the customer's credit score which is representative of
the customer's credit worthiness is determined and verified as
shown in Block 110. The credit score is determined using a second
set of predetermined criteria. The criteria includes whether the
customer is a new or existing client of the financial institution,
has customer been identified as fraudster or abuser by the
financial institution; has the customer been identified as a
fraudster by a third party or another financial institution and
does the customer identity verification score exceed a
predetermined threshold. Of course additional criteria reflective
of the customer's credit worthiness may also be applied.
[0029] Still referring to FIG. 1, a decision on the customer's
credit is made as shown in Block 111. If the customer's credit is
not approved, an exception may be made or the application process
may be terminated as shown in Block 112. The process of ending the
application or granting an exception is discussed later. If the
customer's credit is accepted, customer account options are
presented as shown in Block 113.
[0030] The account options presented may be based at least in part
on the verification the second set of information and the
information regarding the customer's credit score. The account
options presented may also be a function of a set of risk
evaluation rules. These rules may include decisions on a social
security number evaluation, an identity theft evaluation, a retail
indicator evaluation, a previous inquires evaluation, a closure
summary evaluation and a closure details evaluation. The decisions
may be go/no-go or may be qualitative in nature. For example, if
the social security number does not match the name, a no-go
decision may be rendered, whereas the previous inquires evaluation
may result in a go/no-go decision or a qualified approval dependent
upon another condition.
[0031] Upon the selection of the account options, funding options
may then be presented to the customer as shown in Block 114. The
funding options presented may advantageously be based on the
account options (products) selected by the customer.
[0032] The funding options are the methods in which the account
options are to be created or funded. These options may include
sending of a check, making a deposit at the financial institution
or an affiliate, transfer of funds from another external financial
institution or a transfer from a pre-existing account at the
financial institution. In addition, other information may be
requested from the customer for compliance purposes. The funding
source may then be verified as shown in Block 115 by presenting
back to the customer all accounts, funding methods, source of
initial funds and the amount originally entered. The customer may
modify any of the funding information before finalizing and
submitting the funding. The customer may then be qualified for a
debit card (check card) or ATM card.
[0033] In decision Block 116 it is determined whether the customer
is to be enrolled for a debit card or ATM card. The decision to be
enrolled in a debit card may be determined as a function of the
information previously supplied by the customer. If the customer is
to be enrolled for a debit card, information regarding the
enrollment is collected and a level of enrollment is determined as
shown in Block 117. The level of enrollment may be based on at
least one or more predetermined factors based upon risk factors or
financial factors, for example a low credit score would lead to a
lower level while substantial assets may advocate for a higher
level of enrollment. In addition, the status of other accounts may
also be used to determine the level of enrollment for the debit
card or ATM card. The customer may be advantageously allowed to
select a personal identification number (PIN) for the debit card or
the ATM card. The PIN may also be automatically selected by the
institution. It is next determined if the customer is to be
enrolled in on-line banking as shown in Block 118. The on-line
banking program if selected reserves account numbers as shown in
Block 119.
[0034] The customer is presented with a final presentation
including customer information related to the customer's selected
products, accounts and or enrollments reflective of the status of
their on-line banking opening as shown in Block 120. The final
presentation may present a summary of the product offerings
selected by the customer. The name on the debit card and ATM cards,
authorization level may also be displayed for all debit cards
enrolled. Accounts having overdraft protection selected, may also
be identified along the overdraft account information. Bank Card
offers that were accepted may be displayed as well as other third
party offers accepted by the customer. The nearest branch location
and other information a new client would find useful may be
displayed as well. Contact information including phone number,
addresses, email addresses and web pages may be presented to the
customer during final presentation.
[0035] Additional products and offers may be communicated to the
customer in the final summary, these products and offers may be
only tangentially related or provided by third parties, these
advertisements may also be presented based on the information
collected during the on-line process and may be selected by the
financial institution. Selection by the financial institution
prevents the unwanted disclosure of private information but still
allows the advertizing to be marketed based on financial status.
The customer may also be given the opportunity to order checks and
other products related to the opening of the account. For this
additional product offering, the customer may be connected to
another site. Upon fulfillment of the terms and conditions of
enrollment and funding, the on-line banking opening may be complete
as evidenced by a thank you or other correspondence sent to the
customer as shown in Block 121. Telephone assistance may also be
available while in the process of on-line banking enrollment, to
further aid the process. Telephone support may also be accessed
after the opening process ends.
[0036] A flow chart 100B is shown in FIG. 1B. The flow chart shows
additional steps that may be performed by the financial institution
in conjunction with the steps shown in FIG. 1A. These steps are
typically considered back room operations that are transparent to
the customer. From the information gained during the application
process discussed above, the customer's identification information
may be augmented or updated as shown in Block 122. A risk analysis
is performed on the customer to determine if the customer's
activities present an unacceptable or acceptable risk as shown in
Block 123. If the risk analysis yields an unfavorable result
indicating the customer is high risk, the account may not be opened
on-line as shown in Block 124. In such a case the customer may be
required to appear in person to facilitate the account opening. In
addition, a fraud analysis is performed on the customer in Block
125. This analysis may include determining if the customer is
listed as a fraudster on an internal or external database. The
fraud analysis may also include evaluation of the customer's
provided information, such as whether the SSN is associated with a
person who is deceased, or if the SSN was issued prior to the
customer's reported birth date, other checks such as determining if
the mailing address is associated with a prison or other notorious
entity would also be advantageous. If the fraud analysis presents
red flags or warnings the account may be prevented from being
opened on-line as discussed above.
[0037] New accounts for the customer may be opened based on the
customer's approved products, accounts, and/or enrollments at the
financial institution as shown in Block 126. In the particular
example the new account, added in Block 126, includes a demand
deposit account (DDA) and a savings account (SAV). The financial
institution also processes the on-line banking enrollment, if
approved, as shown in Block 127 and initiates a fund transfer to
the new customer account as shown in Block 128. Along with the
funds transfer, the customer is sent an automatic clearing house
ACH or electronic funds transfer EFT disclosure as required in
Block 129. In Block 130, the new account or accounts are linked to
an overdraft account such as a savings account, credit card, or
line of credit. The debit card or ATM card is also linked to the
new account or accounts as shown in Block 131. The credit card
offers that are accepted by the customer are ordered from a card
management system which may be internal or part of a third party
financial institution as shown in Block 132 and the fulfillment
information is processed in Block 133. Upon funding of the new
customer account, a communication, such as an email, SMS, text
message, tweet, posting, letter, phone call or other type is sent
to the customer to indicate the funding as shown in Block 134.
[0038] FIG. 2 shows a method 200 of obtaining an on-line
application. The customer enters the system in Block 201, where
promotional codes and Company names associated with the financial
institution in Blocks 203 and 204 respectively may be
advantageously included on the introduction page on the website
Block 202. Other favorable indicia for, example, Member of the
Institute of Credit Management (MICM) 205 and/or Member of FDIC
also may be included on the introduction page. The promotional
codes and company names as noted previously and even the additional
indicia may be a function of the path by which the customer arrived
at the financial institution's website as well as the products
offered.
[0039] The products offered on the website may also include more or
less detailed descriptions as well as the cost, rates and duration
periods as shown in Block 207. This information may be on the
introduction page or accessible from a selectable pop up window or
hyperlink. The customer's product selection is made and received by
the financial institution or server as shown in Block 206.
[0040] In FIG. 2, following receipt of the customer's product
selection the customer is authenticated as shown in Block 208, the
authentication may advantageously include the collection of
customer identification information, as discussed previously. If
the customer successfully passes the authentication as shown in
decision Block 209, a predetermined client identification profile
(CIP) for the customer is evaluated as shown in Block 210. The
predetermined client identification profile is determined
internally from internal and external information such as
information from LexisNexis.TM. products. If the evaluation is
acceptable the customer's personal information is displayed on the
customer's viewing device as shown in Block 211 and attention is
then turned to that of a co-applicant if one is determined, as
shown in decision Block 212. Information is collected on the
co-applicant in Block 213 and that information is verified as shown
in Block 214. Absent a co-applicant the terms and conditions
associated with the products, website and on-line accounts are
presented to the customer as shown in Block 215 and the customer
submits the application for the selected products as shown in Block
216. Generally, the co-applicant is subjected to similar checks as
the customer.
[0041] If, however, the customer does not pass the customer
authentication in decision Block 209, then an additional set of
information (INFO1) is requested and entered by the customer.
Additionally, customers using a telephone to create the on-line
account may also be requested to provide this additional set of
information as the webpage authentication process is bypassed.
Additional information (INFO2) is also requested if the CIP is
found not acceptable in decision Block 210, further processing is
described with respect to the CIP outcome in FIG. 3 later. The
additional information requested may be identical in both cases.
Upon receipt of the additional information, INFO1 or INFO2, a
determination is made on whether the customer is located within an
operating area of the financial institution or within the financial
institution's geographic footprint as shown in Block 219. If not,
secondary residence information is requested and obtained from the
customer, in either case a determination of whether there is a
co-applicant is made in decision Block 221. If there is a
co-applicant, their information is collected and verified in Blocks
222 and 223 respectively, otherwise the terms and conditions are
presented in Block 215 and an application is submitted as shown in
Block 216, as discussed previously. The terms and conditions may
include an electronic disclosure, a retail bank services agreement,
a state pricing guide, a corporate privacy notice, a personal
privacy notice and a tax identification number certification as
well as others common to the industry. FIG. 2 also shows that the
additional information, co-applicant information and secondary
residence information may be edited by the customer any time prior
to submission of the application.
[0042] Turning to FIG. 3, an alternative or complementary method
300 to method 200 in FIG. 2 is shown. The method begins following
the determination of whether the customer has a good CIP as shown
in decision Block 310. If the customer has a good CIP, attention is
turned to whether there is a co-applicant. If there is no
co-applicant indicated in decision Block 318-10, then an
application may be submitted. The process for a co-applicant will
be discussed shortly. A determination that the customer does not
have a good CIP in Block 310 results in an evaluation of a first
verification index as shown in Block 318-1. If the first index is
found acceptable in decision Block 318-2, then the customer is
queried with one or a series of questions as shown in Block 318-3.
The customer's answers are then verified and a determination of
whether they are, or almost are acceptable is made in decision
Block 318-4. If they are acceptable a determination of whether
there is a co-applicant is undertaken in Block 318-10. If the
answers are not acceptable then a determination on whether the
customer is an existing client is undertaken as shown in Block
318-7. A third outcome may stem from decision Block 318-4, the
answers may almost be acceptable. In the case of almost acceptable
answers, the customer is queried a second time as shown in Block
318-5 and a yes or no determination of whether these second set of
answers are acceptable. If they are not, a determination of whether
the customer is an existing client is undertaken in Block 318-7. If
the second set of answers are acceptable, a determination of
whether there is a co-applicant is undertaken in Block 318-4.
Continuing with Block 318-4, if there is no co-applicant then an
application may be submitted following a presentation of the terms
and condition. If there is a co-applicant in Block 318-4, then a
second verification index is evaluated as shown in Block 318-11. If
the second verification index is found acceptable in decision Block
318-12 then an application may be submitted, otherwise a
determination of whether the customer is an existing client is made
in decision Block 318-7. A negative decision reached in Block 318-7
indicating the customer is not an existing client may lead to a
termination of the on-line process as shown in Block 318-8, whereas
a positive decision from Block 318-7 may lead to a pending status,
where approval is subject to a review process as shown in Block
318-9. This additional review process may advantageously include
review of the past and current relationship between the financial
institution and the customer, as well as other considerations
related to the customer's client status.
[0043] For example, if the name, address, phone number and SSN
match, a score reflecting a high matching comparison is given,
whereas when one or more of these do not match, a score reflecting
a lower matching comparison is applied. The customer is queried
regarding answers related to his/her identity for verification.
Questions in the query may include for example information
typically known only to the individual, such as mother's maiden
name, previous address, banking accounts etc.
[0044] Each verification index represents evaluations using a
particular set or area of information. The sets or areas of
information may or may not be mutually exclusive. One verification
index may be based on information which includes searches drawn
from public records and directories. Another verification index may
be based on the applicant information, for example, name, address,
Social Security Number (SSN) and contact information. Yet another
verification index may be based on past relationships between the
customer and financial institutions. These verification indices may
be performed internal by the financial institution or by a third
party. The verification indexes may be compared to a predetermined
threshold to determine if it is acceptable.
[0045] FIG. 4 illustrates a method 400 tied to whether a demand
deposit account (DDA) is selected by the customer or not. As shown
in FIG. 4, a determination that a DDA has been selected from Block
401 may lead to determining a first set of verification data as
shown in Block 402. The first set of verification data may include
information derived from an third party or held internally by the
institution. This first set of verification data may be obtained
internally or from a third party such as Equifax.TM. or
ChexSystems.TM. for example. The first set of verification data is
evaluated in Block 403. If the first set of verification data is
not acceptable or a DDA was not selected in Block 401, a second set
of verification data is determined from another internal database
or another of the third party providers. If the second set of
verification data is not acceptable as shown further down FIG. 4 in
Block 406 a determination is made whether the customer is an
existing client in Block 410. If the first verification data is
found acceptable in decision Block 403, then a determination is
made regarding a co-applicant in decision Block 405. Where there is
no co-applicant and either the first or second set of verification
data are acceptable from Blocks 403 or 406 respectively, the
customer is approved for a DDA as shown in Block 409.
[0046] If there is a co-applicant and the first or second
verification data is acceptable, a determination of a third set of
verification data is made as shown in Block 407, if the third set
of verification data is acceptable in Block 408, the customer again
is approved for a DDA as shown in Block 409, else a determination
on whether the customer is an existing client is made in Block 410.
If upon reaching a negative determination regarding whether the
customer is an existing client in Block 410, the process is
terminated as shown in Block 412. If however, from decision Block
410, a positive determination is reached, the customer's approval
is placed in a pending status and a further review of the customer
is undertaken prior to a final approval decision as shown in Block
411. Customers pending may be manually reviewed by the financial
institution, however information and product presentation may
continue until the review is completed.
[0047] The evaluation of the second or third verification data
includes applying a predetermined set of business rules, these
rules may dictate a go/no-go decision based on the results of a
social security number evaluation, a tax identification number
evaluation, an identity theft evaluation, a retail indicator
evaluation, a previous inquiries evaluation, a closure summary
evaluation, and a closure details evaluation or a combination of
these. These rules may relate to past customer activities.
[0048] Turning to FIG. 5, a determination is made in Block 501 on
whether the customer requested an option package, if so the
customer is presented with the terms and conditions associated with
the option package as shown in Block 509. As shown in Block 503
information regarding amount and from what source the new account
will be funded is obtained from the customer. The funding
information is then verified in Block 504. If the funding
information including amount is valid, as determined in Block 505,
the customer's eligibility for a debit card is determined, if
however the funding source is not valid, the customer is asked for
a different source, or if the amount is insufficient to open the
account the customer may be asked for addition funds as shown in
Block 506.
[0049] After the account is funded, the eligibility of a debit card
is determined in decision Block 507. If the customer is eligible
for a debit card, the debit card information is determined and
established as shown in Block 508. If the customer is not eligible
for a debit card, a determination is made in Block 509 of whether
the customer is eligible for an ATM card, if so the ATM card
information is determined and the service is established. It is
then determined whether the customer is an on-line banking client
or not, as shown in Block 511, if not, on-line banking information
is obtained and the on-line banking service is established for the
customer as shown in Block 512. If the customer is approved for
either the debit card or the ATM card as shown in Block 513 the
account numbers for the approved cards are generated at the
financial institution as shown in Block 516, additionally, the
customer may be prompted to select their PIN number at this point
or earlier such that the account numbers and PIN may be matched up.
A final summary information is also presented to the customer. If
the customer is not approved for a card a final summary review is
presented to the customer as shown in Block 514 and the customer is
placed in a review process as shown in Block 515.
[0050] In FIG. 6, method 600 first determines whether the customer
is an on-line banking client of the financial institution as shown
in decision Block 601. If the customer is an on-line banking
client, a determination is made as to whether a new client
identification profile (CIP) needs to be created for the customer
as shown in Block 604. If a new CIP is needed, a set of customer
information used to determine the client identification profile is
updated as shown in Block 605. After updating the information for
the customer, a determination whether there is a co-applicant is
made in Block 606. Going back to decision Block 601, if the
customer is not an on-line banking client of the financial
institution, a determination is made whether a set of customer
information exists in Block 602 and if not a set of information is
created as shown in Block 603, else the process returns to the
determination of whether there is a co-applicant in Block 606. If
there is a co-applicant, a determination of whether information
regarding the co-applicant exists is made in Block 607 and, if not,
a set of co-applicant information is created as shown in Block
608.
[0051] A hot list check is performed on the customer as shown in
Block 609. This hot list check may be a regulatory requirement
stemming from, for example, the Patriot Act and/or Office of
Foreign Assets Control (OFAC). This check may be performed
regardless of the outcomes of the decision Blocks 601, 602, 604,
606 and 607. If there is not a hit on the hot list check on the
customer in Block 610, the process continues to Block 612,
otherwise a wait is initiated for a predetermined amount of time as
shown in Block 611 and the hot list check is performed again. If
there is no hit during the subsequent performance, the process
continues onto Block 612, otherwise, the customer is not permitted
to open the account on-line as illustrated in Block 614. The
predetermined wait may be a matter of hours or days and may depend
on the update frequency of the list. Having no hits on the hot
list, the customer's activities are then rated for risk in Block
612. A determination is then made regarding a co-applicant as shown
in Block 615. If there is a co-applicant, an identical hot list
check is performed on the co-applicant in Block 616, as was for the
customer. If there is not a hit on the hot list check of the
co-applicant in Block 617, the process continues to Block 619,
otherwise a wait is initiated for a predetermined amount of time as
shown in Block 618 and the hot list check is performed again. If
there is no hit during the subsequent performance, the process
continues onto Block 619, otherwise the co-applicant is not
permitted to open the account on-line as illustrated in Block 621.
Having no hits on the hot list, the co-applicant's activities are
now rated for risk in Block 619.
[0052] Turning now to FIG. 7, a method 700 is shown establishing
the accounts and services requested by and approved for the
customer. In Block 701 the requested and approved accounts are
created for the customer, such as a DDA and/or a SAV. The customer
is then linked preferably to all the account created for the
customer as shown in Block 702. A determination is then made
whether the customer has accepted any additional offers presented
by the financial institution or third party vendor as shown in
Block 703 and if so, updating a list of preapproved products for
the customer as shown in Block 704. A determination is then made
whether the customer has selected to enrolled in an on-line banking
program as shown in Block 705, if so the customer is enrolled in
the on-line banking program as shown in Block 706. A determination
is made whether the customer's funding is via an internal transfer
from a preexisting account at the financial institution, as shown
in Block 707. If so, the internal transfer is initiated at the
financial institute as shown in Block 708. If the transfer is
external as determined in Block 709, then the setup required for
such an external transfer is initiated as shown in Block 710. As
shown in Block 711, a determination of whether the customer has
existing debit cards or ATM cards with the financial institution.
If the customer does have these existing cards, they may be linked
to the new accounts opened by the customer as shown in Block 712. A
further determination is made regarding overdraft protection of the
new accounts as shown in Block 713, if no overdraft protection is
selected the process continues to Block 722, otherwise the source
of the overdraft protection may be established and/or linked to the
new account.
[0053] If the customer selects a new line of credit to provide
overdraft protection in decision Block 714, a new credit line (CLR)
account number is generated in Block 715, a new credit line account
is created with the generated number in Block 716 and the credit
line account is linked to the customer in Block 717, and the
customer's credit line account used for overdraft protection is
linked to the customer's DDA as shown in 719. The customer may have
chosen not to open a new line of credit to provide overdraft
protection and instead use an existing credit line account as shown
in decision Block 718, in which case the customer's existing credit
line account is linked to the DDA as shown in Block 719. The
customer may also have decided to provide overdraft protection
using an existing or new savings account in decision Block 720, in
which case the savings account is then linked to the DDA account as
shown in Block 721. The customer in the process of opening a new
account may have accepted a credit card, upon such a determination
in Block 722, a credit card order internally or to the card
management service is initiated, as shown in Block 723. As noted
previously, many of these steps are back room operations
transparent to the customer. However, the progress of these steps
may be reported to the customer as an indication of progress in the
account opening. Direct correspondences with the customer informing
them of the status of their accounts may also be advantageous.
Exemplary customer correspondences and triggers are shown in FIG.
8.
[0054] FIG. 8 lists correspondences (messages) to the customer as
well and the event or occurrence that triggers the message being
sent, the list is exemplary only. A message 801 "COMPLETED
APPLICATION" is sent when the application process has been
completed successfully and the funding option for the new account
is with an existing account located at the financial institution,
with another financial institution (external account) or by making
a deposit at the financial institution as shown in Block 802. The
message 803 "COMPLETED APPLICATION, ACCOUNT APPROVED, FUNDING
PENDING" may be sent upon when the application process has been
completed successfully and the funding option for the new account
is by check as shown in Block 804. The message 805 "DENIED AFTER
CIP REVIEW" may be sent when a CIP exception occurred and after
review the application is denied as shown in Block 806. The message
807 "DENIED AFTER CC REVIEW" may be sent when a credit exception
occurred and after review the application is denied as shown in
Block 808. The message 809 "UNABLE TO OPEN ACCT" may be sent when
the account opening is denied due to a positive hit list check as
shown in Block 810. The message 811 "UNABLE TO CONTACT-APPL.
EXCEPTION-PENDING REVIEW" may be sent when an exception occurred
and the financial institution attempted unsuccessfully to contact
the customer a second time as shown in block 812. The message
"PHONE CHANNEL FUNDING AUTHORIZATION PER CUSTOMER VERBAL REQUEST"
may be sent when the customer authorized the financial institution
by telephone to submit an ACH or EFT transfer on customer's behalf
as shown in Block 814. The message 815 "FUNDING BY MAIL NOT
RECEIVED-10 DAYS" may be sent when the account remains unfunded for
10 days as shown in Block 816. The message 817 "SECOND
REMINDER-FUNDING NOT RECEIVED-30 DAYS" may be sent appropriately
after the account remains unfunded for 30 days as shown in Block
818. The message 819 "DEPOSIT RECEIVED-SEPARATE COMMUNICATION (e.g.
E-MAIL) PER ACCT" may be sent when the account has been funded as
shown in Block 820. The message 821 "APPL. COMPLETE-PENDING REVIEW"
may be sent when the application information collected and account
opening process is pending further review as shown in Block 822.
These messages as well as others may be modified and tailored
depending on the correspondence type.
[0055] Embodiments of the disclosed subject matter may utilize drop
down menus to show the options available to the customer and
simplify their selection. Auto fill options may also be utilized
for the convenience of the customer. The website format may also be
selectable for use in mobile equipment such as Blackberries and PDA
equipment, where screen space and functionality may be more limited
than on a personal computer. Communications between the customer
and the financial institution during the opening of an account may
advantageously be encrypted.
[0056] The methods of retail on-line account openings may be
implemented using various software, hardware and protocols.
Additionally, information collected via the on-line opening process
may be stored in a database for access at a future time. Time outs
may also be utilized in the method to require selections and
information to be input by the customer be contemporaneous with the
requests.
[0057] The on-line opening utilizes advantageously utilizes real
time evaluation of the risks due to fraud and identity by using
information previously collected by the institution as well as
information obtained from third parties. The decrease in processing
times from days to minutes increases the convenience of account
opening significantly.
[0058] While preferred embodiments of the present invention have
been described, it is to be understood that the embodiments
described are illustrative only and that the scope of the invention
is to be defined solely by the appended claims when accorded a full
range of equivalence, many variations and modifications naturally
occurring to those of skill in the art from a perusal thereof.
* * * * *