U.S. patent application number 15/290617 was filed with the patent office on 2017-02-02 for system and method for processing a voice mail.
The applicant listed for this patent is Voice2Text Innovations LLC. Invention is credited to Timothy Salmon.
Application Number | 20170034354 15/290617 |
Document ID | / |
Family ID | 38862229 |
Filed Date | 2017-02-02 |
United States Patent
Application |
20170034354 |
Kind Code |
A1 |
Salmon; Timothy |
February 2, 2017 |
System and Method for Processing a Voice Mail
Abstract
Described is a system and method for processing a voice mail.
The method comprises receiving a voice mail, converting the voice
mail into a text message using a predefined speech-to-text
conversion algorithm and transmitting the text message to a
wireless computing device.
Inventors: |
Salmon; Timothy; (Basking
Ridge, NJ) |
|
Applicant: |
Name |
City |
State |
Country |
Type |
Voice2Text Innovations LLC |
Austin |
TX |
US |
|
|
Family ID: |
38862229 |
Appl. No.: |
15/290617 |
Filed: |
October 11, 2016 |
Related U.S. Patent Documents
|
|
|
|
|
|
Application
Number |
Filing Date |
Patent Number |
|
|
14977510 |
Dec 21, 2015 |
9491298 |
|
|
15290617 |
|
|
|
|
14540069 |
Nov 13, 2014 |
9258426 |
|
|
14977510 |
|
|
|
|
13445884 |
Apr 12, 2012 |
8914003 |
|
|
14540069 |
|
|
|
|
11455123 |
Jun 15, 2006 |
8249568 |
|
|
13445884 |
|
|
|
|
Current U.S.
Class: |
1/1 |
Current CPC
Class: |
H04W 4/14 20130101; H04M
2201/60 20130101; H04M 2203/4536 20130101; H04M 1/7255 20130101;
H04M 7/0054 20130101; H04M 3/533 20130101; H04M 3/53366 20130101;
G10L 15/26 20130101; H04M 3/53333 20130101 |
International
Class: |
H04M 3/533 20060101
H04M003/533 |
Claims
1. A system, comprising: a text message application installed on a
mobile communication device having a touch screen display; a voice
mail system communicatively linked to the mobile communication
device, the voice mail system adapted to receive a voice mail audio
file for a user, convert the voice mail audio file into a text
message, and transmit to the mobile communication device a
notification message including the voice mail audio file and the
text message, wherein the text message application is adapted to
display the text message and play back the voice mail audio
file.
2. The system according to claim 1, wherein the text message
application is an email application.
3. The system according to claim 1, wherein the text message
application is a Short Message Service (SMS) application.
4. The system according to claim 1, wherein the notification
message includes description data associated with the voice mail,
wherein the description data comprises at least one of a source of
the voice mail, a time of the voice mail, and a date of the voice
mail.
5. The system according to claim 4, wherein the text message
application displays a summary message including the description
data.
6. The system according to claim 5, wherein the text message
application displays the notification message when a user touches a
portion of the touch screen display corresponding to a summary
message including the description data associated with the
notification message.
Description
CROSS-REFERENCE TO RELATED APPLICATION
[0001] This application is a continuation of U.S. patent
application Ser. No. 14/977,510, filed Dec. 21, 2015, which is
continuation of U.S. patent application Ser. No. 14/540,069, filed
Nov. 13, 2014, now U.S. Pat. No. 9,258,426, issued Feb. 9, 2016,
which is a continuation of U.S. patent application Ser. No.
13/445,884, filed Apr. 12, 2012, now U.S. Pat. No. 8,914,003,
issued Dec. 16, 2014, which is a continuation of U.S. patent
application Ser. No. 11/455,123, filed Jun. 15, 2006, now U.S. Pat.
No. 8,249,568, issued Aug. 21, 2012, the disclosures of which are
incorporated herein by reference.
BACKGROUND
[0002] A conventional communications network may employ a voice
mail system which allows a caller to leave a voice mail for an
intended recipient. For example, if the recipient is not available
to take a call, the call is forwarded to a voice mailbox for the
recipient which stores the voice mail left by the caller. The
recipient then receives some indication that the voice mail is
stored and accesses the voice mail system to retrieve the voice
mail. To retrieve the voice mail, the recipient is typically
required to dial into the voice mail system and provide a unique
authentication code. After an authentication procedure (i.e.,
matching the authentication code to the voice mailbox), the
recipient is provided access to the voice mailbox and may listen to
the voice mail, as well as any other voice mails stored in the
voice mailbox (e.g., previously listened to voice mails that were
saved by the recipient). Requiring the recipient to dial into the
voice mail system and enter the authentication code may take a
significant amount of time.
SUMMARY OF THE INVENTION
[0003] The present invention relates to a system and method for
processing a voice mail. The method comprises receiving a voice
mail, converting the voice mail into a text message using a
predefined speech-to-text conversion algorithm and transmitting the
text message to a wireless computing device.
BRIEF DESCRIPTION OF THE DRAWINGS
[0004] FIG. 1 shows an exemplary embodiment of a system for
processing a voice message according to the present invention.
[0005] FIG. 2 shows an exemplary embodiment of a method for
processing a voice message according to the present invention.
[0006] FIG. 3a shows an exemplary embodiment of a notification
message according to the present invention.
[0007] FIG. 3b shows an exemplary embodiment of an authentication
query according to the present invention.
[0008] FIG. 3c shows an exemplary embodiment of a voice mail
retrieval prompt according to the present invention.
DETAILED DESCRIPTION
[0009] The present invention will be described with reference to
the following description and the attached drawings, wherein like
elements are provided with the same reference numerals. The present
invention describes a system and method for processing a voice
mail. In the exemplary embodiments of the present invention, the
voice mail may be converted into a text message and/or email and
delivered to a computing device. While the exemplary embodiments
will be described with reference to a voicemail, the present
invention may be applied to any digital audio data file, including
but not limited to, WAV files, MP3 files, WMA files, etc. For
example, digital audio files which are attachments to emails may be
converted into text messages and/or emails.
[0010] FIG. 1 shows an exemplary embodiment of a system 5 for
processing a voice mail according to the present invention. The
system 5 may include a communication network 10 that is accessible
by a mobile computing unit (MU) 15 via an access point (AP) 20. The
network 10 may be, for example, a cellular communications network,
a wireless local/wide area network, a satellite communication
network, etc. In the exemplary embodiments, the MU 15 may be a
handheld, wireless computing device (e.g., a mobile phone, a PDA, a
tablet computer, a laptop, a digital media player, a gaming device,
etc.) which is configured for voice communications, as well as
transmitting/receiving text messages and/or emails. For example,
the MU 15 may be configured to transmit/receive text messages in
accordance with a Short Message Service (SMS) provided by the
Global System for Mobile Communications (GSM) standard. The voice
communications may be conducted in full- and/or half-duplex modes.
Those of skill in the art will understand that the MU 15 may also
be a stationary computing device, such as a PC which has access to
the network 10 via a wired connection (e.g., Ethernet) and/or a
wireless connection (e.g., a network interface card).
[0011] Those of skill in the art will understand that the MU 15 may
include electrical components for conducting wireless
communications, generating and storing data, executing
applications, displaying content, etc. For example, the MU 15 may
include a wireless transceiver for transmitting/receiving wireless
signals in accordance with a predetermined wireless communication
standard (e.g., GSM, 802.1x, iDEN, etc.). Additionally, the MU 15
preferably includes or is coupled to a display screen (e.g., LCD,
CRT) for displaying text, images, a GUI, etc. The MU 15 also
preferably includes or is coupled to an input arrangement (e.g., a
keypad, a keyboard, a touch screen) allowing a user of the MU 15 to
enter data, select/highlight items on the display screen, etc.
Those of skill in the art will understand that the above-named
components are exemplary and that the MU 15 may include or be
coupled to any number of further components which correspond to
various functionalities of the MU 15.
[0012] Referring back to FIG. 1, the system 5 further includes a
voice mail system 25 which may be implemented in software and/or
hardware (e.g., one or more computing/storage devices) and
configured to store voice mails for one or more users. That is, the
voice mail system 25 may provide individualized voice mail storage
(e.g., a voice mailbox) for each MU in the system 5, i.e., the
voice mailbox may be associated with a phone number or other
identifier of the MU 15. For example, the voice mail system 25 may
store a voice mail for the user of the MU 15 in a corresponding
voice mailbox.
[0013] As is known in the art, the voice mail may be a digital
audio data file which is generated for a variety of reasons. For
example, the user may have been away from the MU 15 and/or the MU
15 may have been disconnected from the network 10 when a call was
attempted, and, thus, not received the call. As such, a caller may
have been redirected to the voice mail system 25 (in particular,
the voice mailbox corresponding to the called number) and
instructed to record a voice mail. In another instance, the caller
may have dialed directly into the voice mailbox, desiring to
generate the voice mail without having the MU 15 indicate an
incoming call, e.g., ring, vibrate, LED flash, etc. In yet a
further instance, the voice mail may be deposited in voice
mailboxes for a plurality of users. For example, the voice mail may
be a system message created by an administrator of the voice mail
system 25 (or the network 10) informing the users about a change,
update, temporary disabling, etc. Alternatively, the voice mail may
be an advertisement which is deposited in the voice mailboxes for
the plurality of users.
[0014] When the voice mail system 25 has stored the voice mail, a
voice mail notification message may be transmitted to the MU 15
informing the user that the voice mail is stored by the voice mail
system 25. As is known in the art, the notification message may be
transmitted after a new voice mail has been stored by the voice
mail system 25. That is, the notification message may only be
transmitted once for each voice mail at a time when the voice mail
is initially received. However, as is known in the art, the voice
mail system 25 may store voice mails even after they are listened
to by the user (e.g., when the user does not delete the voice mail,
when the user indicates that the voice mail should be saved, etc.).
That is, the voice mail system 25 typically provides the user the
option of saving or deleting the voice mail after it has been
retrieved.
[0015] In the exemplary embodiment of the present invention, the
notification message further includes a voice-to-text conversion
message/query. That is, the voice mail system 25 (or another
component on the network 10) may be configured to convert the voice
mail into a text message and/or an email. For example, the voice
mail system 25 may utilize a speech-to-text conversion module which
converts the digital audio data in the voice mail into a text
message and/or an email. As understood by those of skill in the
art, the caller's speech (sound waves) may have been digitized by a
caller device (any voice-enabled communication device). The digital
audio data is then stored as the voice mail in the user's voice
mailbox by the voice mail system 25. The conversion module converts
the digital audio data into basic language units and then into
words. Optionally, the conversion module may perform a contextual
analysis to ensure that the words are spelled correctly and are
linked in grammatically correct ways. The conversion module may
utilize a speech-to-text conversion algorithm which, for example,
converts continuous speech into text or segments the digital audio
data into segments (e.g., individual words, syllables, sounds, by
pauses, etc.) to ensure that each word is properly converted into
text.
[0016] While the exemplary embodiment states that the conversion
module is utilized by the voice mail system 25, those of skill in
the art will understand that the speech-to-text conversion may be
accomplished by another device communicatively linked to the voice
mail system 25. For example, GSM networks typically utilize a Short
Message Service Center (SMSC) as routing hubs for transmitting SMS
messages. Thus, the conversion module may be located at the SMSC.
Alternatively, the user may use the MU 15 to reroute calls which
are not received to a further voice mailbox. For example, when the
user is on another call the call may be re-routed to a Call Forward
Busy number, and when the user does not answer the call the call
may be re-routed to a Call Forward No Reply number. In the
exemplary embodiment, these numbers are configured to dial into the
voice mailbox of the user maintained by the voice mail system 25.
However, the numbers may be reconfigured by the user (on the MU 15)
or by the voice mail system 25 at the user's request to route calls
to the further voice mailbox on the voice mail system 25 or a
further device which utilizes the conversion module.
[0017] Upon receipt of the notification message, the user may
choose to listen to the voice mail or convert the voice mail into a
text message. Listening to the voice mail be enacted as is
conventionally known, i.e., dialing into the voice mail system 25
and providing a voice mail authentication code. If the user
indicates that the voice mail should be converted into a text
message, the user may be prompted to enter an authentication code
which may be included in a text message sent to the voice mail
system 25. For example, the voice mail system 25 may be configured
to transmit and respond to text messages in accordance with the SMS
or email. The authentication code may be the same as the voice mail
authentication code or a unique voice mail-to-text message
conversion code. The voice mail system 25 utilizes the
authentication code to ensure an identity of the user. When the
authentication code is verified, the voice mail may be converted
into a text message (and/or email) and delivered to the MU 15.
[0018] As is known by those of skill in the art, some text message
delivery protocols only support a limited payload, i.e., predefined
number of alphanumeric and/or punctuation characters per text
message. In the case when the voice mail is converted into a text
message having a greater number of characters than allowed in a
single text message, the text message may be segmented into a
plurality of segmented text messages and delivered in succession
(or a bundle) to the MU 15. A check may be provided to ensure that
a division of the text message does not divide a word, is not in a
middle of a sentence, etc.
[0019] In an alternative exemplary embodiment, upon receipt of the
voice mail, the voice mail system 25 may determine whether the user
has indicated that all (or selected ones of the voice mails) should
be converted to text messages. For example, the user may instruct
the voice mail system 25 (while subscribing or remotely with the MU
15) that all voice mails, or voice mails from a particular
caller(s), should be converted to text and delivered to the MU 15
as text messages.
[0020] FIG. 2 shows an exemplary embodiment of a method 200 for
processing a voice mail according to the present invention. In step
205, the voice mail system 25 receives the voice mail. As stated
above, the voice mail system 25 may be part of the network 10 or
may be a stand-alone system for storing voice mails for a plurality
of users (e.g., subscribers). The voice mail system 25 may allow
the caller to generate the voice mail, or may receive the voice
mail from another device on the network 10.
[0021] In optional step 210, the voice mail system 25 may determine
whether the voice mail should be automatically converted into a
text message and/or an email. For example, the user of the MU 15
may have indicated that all voice mails, or voice mails generated
by a selected caller(s) (as identified by a phone number of the
caller) should be automatically converted into text and delivered
to the MU 15 as text messages. Thus, in step 210, the voice mail
system 25 may compare a source identifier of the voice mail (e.g.,
the caller's phone number) to a list of one or more source
identifiers for which the user has indicated that voice mails from
the corresponding source(s) should be automatically converted into
text messages and delivered to the MU 15. Similarly, the user may
create a further list of one or more further source identifiers for
which voice mails should never be, or require the user's
authorization to be, converted to text messages.
[0022] In step 215, the voice mail system 25 notifies the user that
the voice mail is stored at the voice mail system 25. For example,
the notification message may be transmitted to the MU 15 notifying
the user of the voice mail. As shown in FIG. 3a, the notification
message may include a notification portion stating "You have a new
voice mail" and a conversion portion asking "Convert the voice mail
to a text message?" The notification message may further include
description data indicating a source of the voice mail, a time/date
of its creation, whether it is new or has been listened to,
etc.
[0023] In step 220, the voice mail system 25 determines whether the
voice mail should be converted into a text message by analyzing a
response to the notification message. The response may be generated
by, for example, pressing a button and/or touching a portion of the
screen of the MU 15 to indicate that the voice mail should or
should not be converted into a text message. If the user indicates
that the voice mail should not be converted into a text message,
the MU 15 may display a prompt to retrieve the voice mail by
dialing into the voice mail system 25, as shown in FIG. 3c. The
user then may retrieve the voice mail by dialing into the voice
mail system 25 as is conventionally known.
[0024] If the user responds to the conversion portion in the
affirmative, an authentication query, as shown in FIG. 3b, may be
presented on the MU 15, prompting the user to enter the
authentication code. When the user enters the authentication code,
a response message including the authentication code is transmitted
from the MU 15 to the voice mail system 25. The response message
may be a response text message (e.g., SMS message) delivered to the
voice mail system 25. For example, the MU 15 may be configured with
an address (e.g., a phone number) of the voice mail system 25
and/or a text-message receiving module thereof. As noted above, the
response message may be transmitted to any device on the network 10
which includes the conversion module. Preferably, the device having
the conversion module stores or has access to the voice mail box
for the MU 15 and may communicate with the MU 15 using text
messages or emails. In the exemplary embodiment, the voice mail
system 25 may detect the authentication code in the response
message and then authenticate the user by comparing the
authentication code to a stored authentication code for the voice
mail box in which the voice mail is stored. When the authentication
code is valid, the method 200 proceeds.
[0025] In step 225, the voice mail is converted into a text
message. As explained above, the digital audio data may be
converted into basic language units and then into words using the
speech-to-text conversion algorithm. A contextual analysis may also
be performed to ensure that the words are spelled correctly and are
associated with each other in grammatically correct ways. Literal
(phonetic) conversions may be provided for unintelligible
words/phrases, or the conversion module may substitute a
closest-fit word when compared to a dictionary. The conversion
module may parse the voice mail into individual words to ensure
that each word is properly converted into text.
[0026] In step 230, the text message is delivered to the MU 15. In
one exemplary embodiment, the text message is delivered in
accordance with the SMS which is defined in GSM recommendation
03.40. The voice mail system 25 may include, utilize or act as the
SMSC which transmits the text message to the MU 15 using a
predefined protocol such as, for example, SS7 within a standard GSM
map framework, TCP/IP within the standard GSM map framework, etc.
As is known in the art, conventional SMS attempts to deliver a
message to the MU 15 according to a "best effort" assurance.
However, when the text message is a converted voice mail, a higher
level of assurance may be utilized to ensure that the text message
is delivered, i.e., the delivery may be attempted until
acknowledged by the MU 15.
[0027] As described above, the voice mail may be converted into a
plurality of text messages, because, according to some text message
delivery protocols, the text message has a predetermined payload
which is limited to a predetermined number of characters (e.g.,
alphanumeric, punctuation, etc.). In this embodiment, the voice
mail system 25 may deliver the plurality of text messages to the MU
15, which may be read as separate text messages or compiled into a
single text message.
[0028] In a further exemplary embodiment, the voice mail may also,
or alternatively, be converted into an email. That is, the voice
mail system 25 may store an email address which is associated with
the voice mail box. When the user indicates that the voice mail
should be converted to a text message, the text message may also be
delivered as an email (e.g., SMTP) to the email address. For
example, after the user responds to the conversion portion of the
notification message, an email prompt may be presented by the MU 15
asking the user whether, along with the text message, an email
should be generated and delivered to the email address. The email
may be retrieved using the MU 15 or another computing device which
provides access to the user's email service.
[0029] In another exemplary embodiment, the text message may be
translated into a different language based on a source or
destination of the call. For example, if a Korean speaker is the
caller, the voice mail may be converted into a text message in
Korean. If the recipient is an English speaker, the text message
may be translated from Korean to English. Alternatively, the voice
mail may be translated prior to conversion into the text message,
i.e., the digital audio data may be translated into the different
language and then converted into a text message.
[0030] In another exemplary embodiment of the present invention,
the user may use the MU 15 to retrieve a voice mail summary as a
text message. For example, a plurality of voice mails may be stored
in the voice mail box associated with the MU 15. The user may
transmit a summary inquiry message (as a text message) to the voice
mail system 25 and receive a summary message (as a text message)
providing a description of each voice mail stored in the voice mail
box. The description may include a caller identification (e.g.,
phone number, user ID), a time/date of the call and a length in
time (and/or size) of the voice mail. Using the MU 15, the use may
select a voice mail on the summary message for conversion into a
text message. A selection message may be transmitted to the voice
mail system 25 indicating a selected voice mail for conversion to a
text message. The voice mail system 25 may then convert the
selected voice mail into a text message and deliver it to the MU
15, as described above.
[0031] It will be apparent to those skilled in the art that various
modifications may be made in the present invention, without
departing from the spirit or scope of the invention. Thus, it is
intended that the present invention cover the modifications and
variations of this invention provided they come within the scope of
the appended claims and their equivalents.
* * * * *