U.S. patent application number 15/114065 was filed with the patent office on 2016-12-22 for message intermediation method, message processing method, service management method and device for implementing same.
This patent application is currently assigned to KAKAO CORP.. The applicant listed for this patent is KAKAO CORP.. Invention is credited to Eun Sun GIL, Have Kyung JANG, Ki Pung KIM, Young Kil KO, Jun Seo LEE, Ji Hoon MOON.
Application Number | 20160371702 15/114065 |
Document ID | / |
Family ID | 53681686 |
Filed Date | 2016-12-22 |
United States Patent
Application |
20160371702 |
Kind Code |
A1 |
KIM; Ki Pung ; et
al. |
December 22, 2016 |
MESSAGE INTERMEDIATION METHOD, MESSAGE PROCESSING METHOD, SERVICE
MANAGEMENT METHOD AND DEVICE FOR IMPLEMENTING SAME
Abstract
Disclosed are a message intermediation method, a message
processing method, a service management method and a device for
implementing the same. A user terminal can receive, from a service
providing device, a message related to a product or a service via a
chatroom generated according to the product or the service by a
message intermediation server.
Inventors: |
KIM; Ki Pung; (Yongin-si,
KR) ; KO; Young Kil; (Seoul, KR) ; GIL; Eun
Sun; (Seongnam-si, KR) ; LEE; Jun Seo;
(Seongnam-si, KR) ; MOON; Ji Hoon; (Gunpo-si,
KR) ; JANG; Have Kyung; (Seongnam-si, KR) |
|
Applicant: |
Name |
City |
State |
Country |
Type |
KAKAO CORP. |
Jeju-si |
|
KR |
|
|
Assignee: |
KAKAO CORP.
Jeju-si, Jeju-do
KR
|
Family ID: |
53681686 |
Appl. No.: |
15/114065 |
Filed: |
January 23, 2015 |
PCT Filed: |
January 23, 2015 |
PCT NO: |
PCT/KR2015/000715 |
371 Date: |
July 25, 2016 |
Current U.S.
Class: |
1/1 |
Current CPC
Class: |
G06Q 30/016 20130101;
H04L 51/04 20130101; G06Q 10/107 20130101; G06Q 30/0631
20130101 |
International
Class: |
G06Q 30/00 20060101
G06Q030/00; H04L 12/58 20060101 H04L012/58 |
Foreign Application Data
Date |
Code |
Application Number |
Jan 24, 2014 |
KR |
10-2014-0009021 |
Feb 5, 2014 |
KR |
10-2014-0013264 |
Claims
1. A message intermediation method performed by a message
intermediation server, the message intermediation method
comprising: receiving a chat request related to a product or
service from a user terminal or at least one service providing
device; identifying the product or service; creating a chatroom
corresponding to the identified product or service; and forwarding,
to the user terminal, a message received from the at least one
service providing device via the chatroom.
2. The message intermediation method of claim 1, wherein the
creating comprises creating a separate chatroom for each of a
plurality of products or services in a case in which the plurality
of products or services are unassociated with each other, or
wherein the creating comprises creating a single chatroom to
exchange messages related to a plurality of products or services in
a case in which the plurality of products or services are
associated with each other.
3. (canceled)
4. The message intermediation method of claim 1, wherein the
receiving comprises receiving the chat request including
identification information related to the product or service and a
user identification (ID).
5. The message intermediation method of claim 1, wherein the
message intermediation server is configured to generate a token
with respect to the chatroom based on identification information
related to the product or service and a user ID received from the
user terminal or the at least one service providing device, and
transfer the generated token to the user terminal or the at least
one service providing device, wherein the user terminal or the at
least one service providing device is configured to access the
chatroom using the token received from the message intermediation
server.
6. (canceled)
7. The message intermediation method of claim 1, wherein the
service providing device is configured to transmit a message
related to a service progress to the user terminal, and control the
service progress based on a response of the user terminal with
respect to the message related to the service progress.
8. The message intermediation method of claim 1, wherein the
service providing device includes a service management server
configured to provide the product or process the service, or a
service processing terminal configured to interoperate with the
service management server to provide the product or process the
service.
9. The message intermediation method of claim 1, wherein the
message is connected to an interface to request a response of the
user terminal with respect to the message.
10. A message processing method performed by a user terminal
processing a message intermediated through a message intermediation
server, the message processing method comprising: accessing a
chatroom created in response to a chat request related to a product
or service from the user terminal or at least one service providing
device; receiving a message forwarded from the at least one service
providing device via the chatroom; and displaying the received
message, wherein the chatroom is created to correspond to the
product or service identified by a message intermediation
server.
11. (canceled)
12. The message processing method of claim 10, wherein the chatroom
is created in response to the chat request including identification
information related to the product or service and a user
identification (ID).
13. The message processing method of claim 10, wherein the message
intermediation server is configured to generate a token with
respect to the chatroom based on identification information related
to the product or service and a user ID received from the user
terminal or the at least one service providing device, and transfer
the generated token to the user terminal or the at least one
service providing device, wherein the accessing comprises accessing
the chatroom using the token received from the message
intermediation server.
14. (canceled)
15. (canceled)
16. (canceled)
17. The message processing method of claim 10, wherein the
displaying comprises displaying the message connected to an
interface to request a response of the user terminal with respect
to the message.
18. A message processing method performed by a service providing
device processing a message intermediated through a message
intermediation server, the message processing method comprising:
accessing a chatroom created in response to a chat request related
to a product or service from a user terminal or at least one
service providing device; and transmitting a message related to the
product or service to the user terminal via the chatroom, wherein
the chatroom is created to correspond to the product or service
identified by a message intermediation server.
19. (canceled)
20. The message processing method of claim 18, wherein the chatroom
is created in response to the chat request including identification
information related to the product or service and a user
identification (ID).
21. The message processing method of claim 18, wherein the message
intermediation server is configured to generate a token with
respect to the chatroom based on identification information related
to the product or service and a user ID received from the user
terminal or the at least one service providing device, and transfer
the generated token to the user terminal or the at least one
service providing device, wherein the accessing comprises accessing
the chatroom using the token received from the message
intermediation server.
22. (canceled)
23. The message processing method of claim 18, further comprising:
forwarding a message related to a service progress to the user
terminal; and controlling the service progress based on a response
of the user terminal with respect to the message related to the
service progress.
24. The message processing method of claim 18, wherein the at least
one service providing device includes a service management server
configured to provide the product or process the service, or a
service processing terminal configured to interoperate with the
service management server to provide the product or process the
service.
25-28. (canceled)
Description
TECHNICAL FIELD
[0001] Embodiments relate to a message intermediation method, a
message processing method, a service management method, and a
device for implementing the same, and more particularly, to a user
terminal that receives a message related to a product or service
from a service providing device via a chatroom created by a message
intermediation server based on the product or service.
[0002] Embodiments relate to a service management method and a
service processing terminal for implementing the same, and more
particularly, to a service management method for a user terminal
requesting a service.
BACKGROUND ART
[0003] In related arts, when a user purchases a product, a product
seller provides the user with product purchase history such as
product preparation or product purchase details through a short
message service (SMS), a mobile phone, or a personal computer (PC).
Further, in relation to product delivery following the product
purchase, a delivery company may inform the user of a product
delivery status through an SMS, or the user may directly check the
delivery status through a PC or a mobile phone.
[0004] Thus, the user may need to communicate with a service
provider using a somewhat complex method after purchasing a
product. In addition, the service provider may need to bear
communication expense for use of SMS to provide the user with
further details.
[0005] Accordingly, a method of providing information to or
communicating with a user more conveniently in relation to a
product or services provided to the user is needed.
[0006] Meanwhile, in general, service providers that provide
various types of services such as a delivery person, a taxi driver,
a deputy driver, and a deputy service may carry client terminals
such as smartphones, tablet PCs, or personal digital assistants
(PDAs) for service management. The service providers may process
services requested by users more conveniently using such client
terminals.
[0007] However, when a service provider provides a user with a
service schedule notification or a service progress necessary when
processing a service, the service provider spends separate
communication expense to transmit information or messages necessary
for processing the service.
[0008] Further, service providers of different businesses may use
different service management programs, or a separate service
management program may not be installed in a client terminal of a
service provider. Accordingly, a method of managing a service
requested by a user conveniently using a client terminal of a
service provider is needed.
DISCLOSURE
Technical Goals
[0009] An aspect provides a method and device that may intermediate
a message related to a product or service via a chatroom created
based on the product or service, thereby forwarding the message
related to the product or service to a user terminal more
conveniently.
[0010] Another aspect provides a method and device that may allow a
service processing device to forward a message related to a product
or service to a user terminal without charge via a chatroom
provided by a messenger program, without incurring a separate
cost.
[0011] Still another aspect provides a method and device that may
improve a service efficiency by inducing a user to perform an
action requested by a service provider through a message related to
a product or service.
[0012] Yet another aspect provides a method and terminal that may
allow a service provider possessing a service processing terminal
to process service management for a user terminal requesting a
service more conveniently.
[0013] Further another aspect provides a method and terminal that
may manage a service relatively simply and cost-efficiently by
forwarding various types of service progress messages necessary for
processing the service after a chatroom provided by a chat program
is created based on the service requested by a user.
Technical Solutions
[0014] According to an aspect, there is provided a message
intermediation method performed by a message intermediation server,
the message intermediation method including receiving a chat
request related to a product or service from a user terminal or at
least one service providing device, identifying the product or
service, creating a chatroom corresponding to the identified
product or service, and forwarding, to the user terminal, a message
received from the at least one service providing device via the
chatroom.
[0015] The creating may include creating a separate chatroom for
each of a plurality of products or services in a case in which the
plurality of products or services are unassociated with each
other.
[0016] The creating may include creating the chatroom to exchange
messages related to a plurality of products or services in a case
in which the plurality of products or services are associated with
each other.
[0017] The receiving may include receiving the chat request
including identification information related to the product or
service and a user identification (ID).
[0018] The message intermediation server may be configured to
generate a token with respect to the chatroom based on
identification information related to the product or service and a
user ID received from the user terminal or the at least one service
providing device, and transfer the generated token to the user
terminal or the at least one service providing device.
[0019] The user terminal or the at least one service providing
device may be configured to access the chatroom using the token
received from the message intermediation server.
[0020] The service providing device may be configured to transmit a
message related to a service progress to the user terminal, and
control the service progress based on a response of the user
terminal with respect to the message related to the service
progress.
[0021] The service providing device may include a service
management server configured to provide the product or process the
service, or a service processing terminal configured to
interoperate with the service management server to provide the
product or process the service.
[0022] The message may be connected to an interface to request a
response of the user terminal with respect to the message.
[0023] According to another aspect, there is also provided a
message processing method performed by a user terminal processing a
message intermediated through a message intermediation server, the
message processing method including accessing a chatroom created in
response to a chat request related to a product or service from the
user terminal or at least one service providing device, receiving a
message forwarded from the at least one service providing device
via the chatroom, and displaying the received message, wherein the
chatroom may be created to correspond to the product or service
identified by a message intermediation server.
[0024] The chatroom may be created based on an association between
a plurality of products or services in a case in which the
plurality of products or services are associated with each
other.
[0025] The chatroom may be created in response to the chat request
including identification information related to the product or
service and a user ID.
[0026] The message intermediation server may be configured to
generate a token with respect to the chatroom based on
identification information related to the product or service and a
user ID received from the user terminal or the at least one service
providing device, and transfer the generated token to the user
terminal or the at least one service providing device.
[0027] The accessing may include accessing the chatroom using the
token received from the message intermediation server.
[0028] The service providing device may be configured to forward a
message related to a service progress to the user terminal, and
control the service progress based on a response of the user
terminal with respect to the message related to the service
progress.
[0029] The service providing device may include a service
management server configured to provide the product or process the
service, or a service processing terminal configured to
interoperate with the service management server to provide the
product or process the service.
[0030] The displaying may include displaying the message connected
to an interface to request a response of the user terminal with
respect to the message.
[0031] According to still another aspect, there is also provided a
message processing method performed by a service providing device
processing a message intermediated through a message intermediation
server, the message processing method including accessing a
chatroom created in response to a chat request related to a product
or service from a user terminal or at least one service providing
device, and transmitting a message related to the product or
service to the user terminal via the chatroom, wherein the chatroom
may be created to correspond to the product or service identified
by a message intermediation server.
[0032] The chatroom may be created based on an association between
a plurality of products or services in a case in which the
plurality of products or services are associated with each
other.
[0033] The chatroom may be created in response to the chat request
including identification information related to the product or
service and a user ID.
[0034] The message intermediation server may be configured to
generate a token with respect to the chatroom based on
identification information related to the product or service and a
user ID received from the user terminal or the at least one service
providing device, and transfer the generated token to the user
terminal or the at least one service providing device.
[0035] The accessing may include accessing the chatroom using the
token received from the message intermediation server.
[0036] The message processing method may further include forwarding
a message related to a service progress to the user terminal, and
controlling the service progress based on a response of the user
terminal with respect to the message related to the service
progress.
[0037] The at least one service providing device may include a
service management server configured to provide the product or
process the service, or a service processing terminal configured to
interoperate with the service management server to provide the
product or process the service.
[0038] According to yet another aspect, there is also provided a
message intermediation server to intermediate a message, the
message intermediation server including a chat request receiver
configured to receive a chat request related to a product or
service from a user terminal or at least one service providing
device, a product/service identifier configured to identify the
product or service, a chatroom creator configured to create a
chatroom corresponding to the identified product or service, and a
message forwarder configured to forward, to the user terminal, a
message received from the at least one service providing device via
the chatroom.
[0039] The chatroom creator may be configured to create a separate
chatroom for each of a plurality of products or services in a case
in which the plurality of products or services are unassociated
with each other, and to create the chatroom to exchange messages
related to a plurality of products or services in a case in which
the plurality of products or services are associated with each
other.
[0040] According to further another aspect, there is also provided
a user terminal including a chatroom accessor configured to access
a chatroom created in response to a chat request related to a
product or service from the user terminal or at least one service
providing device, a message receiver configured to receive a
message forwarded from the at least one service providing device
via the chatroom, and a message display configured to display the
received message, wherein the chatroom may be created to correspond
to the product or service identified by a message intermediation
server.
[0041] According to still another aspect, there is also provided a
service providing device including a chatroom accessor configured
to access a chatroom created in response to a chat request related
to a product or service from a user terminal or at least one
service providing device, and a message transmitter configured to
transmit a message related to the product or service to the user
terminal via the chatroom, wherein the chatroom may be created to
correspond to the product or service identified by a message
intermediation server.
[0042] According to yet another aspect, there is also provided a
service management method performed by a service processing
terminal, the service management method including receiving a
service list including at least one service requested by a user,
and transmitting a service progress message via a chatroom created
based on the service requested by the user, wherein the service
list may include details of the user requesting the service or
details of the service.
[0043] The chatroom may be created one time based on the service
requested by the user.
[0044] The chatroom may disappear when a service processing period
preset for the selected service elapses or the service is
processed.
[0045] The service management method may further include inquiring
at least one user terminal included in the service list about
whether to consent to processing of the service requested by the
user.
[0046] In a case in which a consent of the user is received from
the user terminal with respect to the inquiry, the chatroom may be
created by a message intermediation server based on the service
requested by the user.
[0047] The chatroom may be created based on details of the service
requested by the user and details of the user.
[0048] The service management method may further include changing a
service status based on a response of the user with respect to the
service progress message.
[0049] The service management method may further include receiving
details of a service requested by at least one user included in the
service list, and inquiring a service provider possessing a service
processing terminal about whether to process the service requested
by the user based on the received details.
[0050] The transmitting may include transmitting the service
progress message to a user terminal of another user who is
registered as a friend of the user or a user terminal of another
user designated by the user.
[0051] The receiving may include arranging the service list based
on at least one of a service processing schedule associated with
the user terminal requesting the service, a service processing
region, or a service status.
[0052] According to still another aspect, there is also provided a
service processing terminal including a list receiver configured to
receive a service list including at least one service requested by
a user, and a message transmitter configured to transmit a service
progress message via a chatroom created based on the service
requested by the user, wherein the service list may include details
of the user requesting the service or details of the service.
[0053] The service processing terminal may further include a
consent inquirer configured to inquire at least one user terminal
included in the service list about whether to consent to processing
of the service requested by the user.
[0054] In a case in which a consent of the user is received from
the user terminal with respect to the inquiry, the chatroom may be
created by a message intermediation server based on the service
requested by the user.
[0055] The service processing terminal may further include a
service manager configured to change a service status configured to
change a service status based on a response of the user with
respect to the service progress message.
[0056] The service processing terminal may further include a
service inquirer configured to receive details of a service
requested by at least one user included in the service list, and
inquire a service provider possessing a service processing terminal
about whether to process the service requested by the user based on
the received details.
Effects
[0057] According to an embodiment, by intermediating a message
related to a product or service via a chatroom created based on the
product or service, the message related to the product or service
may be forwarded to a user terminal more conveniently.
[0058] According to an embodiment, a service processing device may
forward a message related to a product or service to a user
terminal without charge via a chatroom provided by a messenger
program, without incurring a separate cost.
[0059] According to an embodiment, a service efficiency may improve
by inducing a user to perform an action requested by a service
provider through a message related to a product or service.
[0060] According to an embodiment, a service provider possessing a
service processing terminal may process service management for a
user terminal requesting a service more conveniently.
[0061] According to an embodiment, a service may be managed
relatively simply and cost-efficiently by forwarding various types
of service progress messages necessary for processing the service
after a chatroom provided by a chat program is created based on the
service requested by a user.
BRIEF DESCRIPTION OF DRAWINGS
[0062] FIG. 1 is a block diagram illustrating an overall system for
performing a message intermediation method according to an
embodiment.
[0063] FIG. 2 is a block diagram illustrating a process of
intermediating a message via a chatroom according to an
embodiment.
[0064] FIG. 3 is a block diagram illustrating a configuration of a
message intermediation server according to an embodiment.
[0065] FIG. 4 is a block diagram illustrating a configuration of a
user terminal according to an embodiment.
[0066] FIG. 5 is a block diagram illustrating a configuration of a
service providing device according to an embodiment.
[0067] FIG. 6 is a block diagram illustrating a process of
transmitting messages via chatrooms created in a case in which a
plurality of products or services are unassociated with each other
according to an embodiment.
[0068] FIG. 7 is a block diagram illustrating a process of
transmitting messages via a chatroom created in a case in which a
plurality of products or services are associated with each other
according to an embodiment.
[0069] FIG. 8 illustrates messages transmitted from service
providing devices via a chatroom in a process of processing a
product or service according to an embodiment.
[0070] FIG. 9 is a flowchart illustrating a message intermediation
method performed by a message intermediation server according to an
embodiment.
[0071] FIG. 10 is a flowchart illustrating a message processing
method performed by a user terminal according to an embodiment.
[0072] FIG. 11 is a flowchart illustrating a message processing
method performed by a service providing device according to an
embodiment.
[0073] FIG. 12 is a block diagram illustrating an overall system
for performing a service management method according to an
embodiment.
[0074] FIG. 13 is a block diagram illustrating a configuration of a
service processing terminal according to an embodiment.
[0075] FIG. 14 illustrates a service progress message transmitted
from a service processing terminal via a chatroom created based on
a service according to an embodiment.
[0076] FIG. 15 illustrates a process of inquiring a service
processing terminal about whether to process a service according to
an embodiment.
[0077] FIG. 16 illustrates a service management method performed by
a service processing terminal according another embodiment.
EMBODIMENTS
[0078] Hereinafter, embodiments will be described in detail with
reference to the accompanying drawings.
[0079] FIG. 1 is a block diagram illustrating an overall system for
performing a message intermediation method according to an
embodiment.
[0080] The system shown in FIG. 1 may include a message
intermediation server 101, user terminals 102-1 through 102-N,
service management servers 103-1 through 103-N, and service
processing terminals 104-1 through 104-S. The service management
servers 103-1 through 103-N and the service processing terminals
104-1 through 104-S may be defined as service providing
devices.
[0081] The service management servers 103-1 through 103-N may refer
to servers operated by providers that provide products or services,
for example, product sellers or delivery companies. The service
processing terminals 104-1 through 104-S may refer to communication
terminals, for example, personal digital assistants (PDAs), smart
phones, portable terminals, personal computers (PCs), or tablets,
carried by clients that sell or deliver products in reality through
interoperation with the service management servers 103-1 through
103-N. Hereinafter, a service providing device may refer to one of
the service management servers 103-1 through 103-N and the service
processing terminals 104-1 through 104-S.
[0082] The message intermediation server 101 may intermediate
messages between the user terminals 102-1 through 102-N and the
service processing terminals 104-1 through 104-S via chatrooms
created to correspond to the services or products. Also, the
message intermediation server 101 may intermediate messages between
the user terminals 102-1 through 102-N and the service management
servers 103-1 through 103-N.
[0083] The message intermediation server 101 may provide the
chatrooms corresponding to the services or products to the user
terminals 102-1 through 102-N and the service providing devices,
and thus the service providing devices may forward messages related
to the products or services to the user terminals via the chatrooms
more conveniently.
[0084] For example, a user of the user terminal 102-1 may purchase
a product and be going to receive the product through a delivery
service. A service providing device that performs a product sales
service may provide the user terminal 102-1 with various messages
related to product purchase via a chatroom corresponding to the
product. A service providing device that performs a product
delivery service may provide the user terminal 102-1 with various
messages related to product delivery via the chatroom corresponding
to the product.
[0085] The user terminal 102-1 may receive various messages related
to a product or service from a service providing device via a
chatroom corresponding to the product or service. Thus, the user
terminal and the service providing device may communicate with each
other more conveniently. In particular, the chatroom corresponding
to the product or service may be created through an application,
for example, a messenger program, installed in each of the user
terminal and the service providing device. In a case in which
messages are transmitted and received through the application
without charge, the service providing device may provide the user
terminal with messages related to the product or service in a form
of text messages, thereby reducing costs.
[0086] A message may be connected to an interface to request a
response of the user terminal with respect to the message. For
example, identifiers, for example, buttons or icons, related to a
processing request or a selection of a user with respect to content
of the message may be displayed in conjunction with the message in
the chatroom.
[0087] FIG. 2 is a block diagram illustrating a process of
intermediating a message via a chatroom according to an
embodiment.
[0088] Referring to FIG. 2, a process in which a service providing
device 203 transmits a message related to a product or service to a
user terminal 202 via a chatroom provided by a message
intermediation server 201 is illustrated. Here, the chatroom may be
used in a messenger program commonly used in the user terminal 202
and the service providing device 203. The chatroom may be created
to correspond to the product or service. In particular, the
messenger program may be installed in each of the user terminal 202
and the service providing device 203 in a form of an application,
and may be distributed by the message intermediation server 201.
The user terminal 202 and the service providing device 203 may be
registered in advance at the message intermediation server 201
through authentication to install the messenger program.
[0089] Irrespective of whether the user terminal 202 and the
service providing device 203 are added as friends or not, the
chatroom corresponding to the product or service may be created.
Since the user terminal 202 and the service providing device 203
are not requested to add each other as friends to create a
chatroom, the user terminal 202 and the service providing device
203 may communicate with each other more conveniently via the
chatroom created by the message intermediation server 201.
[0090] A chatroom may be created separately based on a product or
service provided by the service providing device 203 to the user
terminal 202. For example, in a case in which the service providing
device 203 provides a plurality of products or services to the user
terminal 202, and the plurality of products or services are
unassociated with each other, a different chatroom may be created
for each of the plurality of products or services.
[0091] Conversely, in a case in which the plurality of products or
services are associated with each other, the chatroom may be
created to exchange messages related to the plurality of products
or services. In an example, the plurality of products or services
may be determined to be associated with each other in a case in
which:
[0092] (i) a service accompanies a product or a product accompanies
a service, for example, a free gift for a service or a free service
is provided;
[0093] (ii) products or services are provided in succession over
time;
[0094] (iii) products or services are categorized intentionally at
a request of a user terminal; or
[0095] (iv) products or services are assigned the same
identification information.
[0096] In a case in which product sales and product delivery with
respect to a predetermined product are performed in succession over
time, the product sales and the product delivery may be determined
to be associated with each other. In this example, although a
service providing device transmitting a message related to the
product sales differs from a service providing device transmitting
a message related to the product delivery, the messages may be
transmitted to a user terminal via the chatroom.
[0097] FIG. 3 is a block diagram illustrating a configuration of a
message intermediation server according to an embodiment.
[0098] Referring to FIG. 3, a message intermediation server 301 may
include a chat request receiver 304, a product/service identifier
305, a chatroom creator 306, and a message forwarder 307.
[0099] The chat request receiver 304 may receive a chat request
related to a product or service from a user terminal 302 or at
least one service providing device 303. The chat request receiver
304 may receive the chat request including identification
information related to the product or service and a user
identification (ID) from the user terminal or the at least one
service providing device 303.
[0100] The product/service identifier 305 may identify the product
or service.
[0101] The chatroom creator 306 may create a chatroom corresponding
to the identified product or service.
[0102] In an example, in a case in which a plurality of products or
services are unassociated with each other, the chatroom creator 306
may create a separate chatroom for each of the plurality of
products or services. In a case in which a plurality of products or
services are associated with each other, the chatroom creator 306
may create the chatroom to exchange messages related to the
plurality of associated products or services.
[0103] The message intermediation server 301 may generate a token
with respect to the chatroom based on the identification
information related to the product or service and the user ID
received from the user terminal 302 or the at least one service
providing device 303. The identification information related to the
product or service may refer to unique information to identify the
product or service. The user ID may refer to unique information to
identify a user of the user terminal 302, for example, a name or a
phone number.
[0104] The message intermediation server 301 may transfer the
generated token to the user terminal 302 or the at least one
service providing device 303. The user terminal 302 or the at least
one service providing device 303 may access the chatroom using the
token received from the message intermediation server 301. Here,
the token may be a one-time token which is an authority to access
the chatroom.
[0105] The message forwarder 307 may forward, to the user terminal
302, a message received from the at least one service providing
device 303 via the chatroom.
[0106] When the product or service is provided, the chatroom
creator 306 may delete the chatroom corresponding to the product or
service. In detail, the chatroom may be deleted as the token which
is the authority to access the chatroom expires. In this example,
the chatroom creator 306 may store the messages transmitted via the
chatroom for a preset period at a request of the user terminal
302.
[0107] FIG. 4 is a block diagram illustrating a configuration of a
user terminal according to an embodiment.
[0108] Referring to FIG. 4, a user terminal 402 may include a
chatroom accessor 404, a message receiver 405, and a message
display 406.
[0109] The chatroom accessor 404 may access a chatroom created in
response to a chat request related to a product or service from the
user terminal or at least one service providing device. In a case
in which a plurality of products or services are associated with
each other, the chatroom may be created based on an association
between the plurality of products or services. In a case in which a
plurality of products or services are unassociated with each other,
a separate chatroom may be created for each of the plurality of
products or services. In this example, the user terminal 402 and a
service providing device 403 may access the chatroom using a token
generated based on identification information related to the
product or service requested by the user terminal 402 and a user
ID.
[0110] Here, the identification information related to the product
or service may refer to unique information to identify the product
or service. The user ID may refer to unique information to identify
a user of the user terminal 402, for example, a name or a phone
number. The user terminal 402 and the service providing device 403
may access the chatroom created to correspond to the product or
service using a token provided by a message intermediation server
401.
[0111] When the product or service is provided, the chatroom
corresponding to the product or service may be deleted. In detail,
the chatroom may be deleted as the token which is an authority to
access the chatroom expires. In this example, the chatroom creator
306 may store messages transmitted via the chatroom for a preset
period at a request of the user terminal 302.
[0112] The message receiver 405 may receive a message transmitted
from the service providing device 403 via the chatroom. The message
transmitted from the service providing device 403 may include a
message to inform the user of product provision, product
processing, service scheduling, or service preparation in relation
to the product or service, or a message to inform the user of a
post-processing process of the service. In detail, the message may
include content to provide the user terminal 402 with product
provision or a processing status of the service for each process of
processing the product or service.
[0113] The message display 406 may display, on a chat window, the
message transmitted by the service providing device 403 via the
chatroom.
[0114] FIG. 5 is a block diagram illustrating a configuration of a
service providing device according to an embodiment.
[0115] Referring to FIG. 5, a service providing device 503 may
include a chatroom accessor 504, a message transmitter 505, and a
service manager 506.
[0116] The chatroom accessor 504 may access a chatroom created in
response to a chat request related to a product or service from a
user terminal or at least one service providing device. In a case
in which a plurality of products or services are associated with
each other, the chatroom may be created based on an association
between the plurality of products or services. In a case in which a
plurality of products or services are unassociated with each other,
a separate chatroom may be created for each of the plurality of
products or services. In this example, a user terminal 502 and the
service providing device 503 may access the chatroom using a token
generated based on identification information related to the
product or service requested by the user terminal 502 and a user
ID. Here, the token may be a one-time token to be used by the user
terminal 502 and the service providing device 503 to access the
chatroom.
[0117] The identification information related to the product or
service may refer to unique information to identify the product or
service. The user ID may refer to unique information to identify a
user of the user terminal 502, for example, a name or a phone
number. The chatroom accessor 504 may access the chatroom created
to correspond to the product or service using the token.
[0118] When the product or service is provided, the chatroom
corresponding to the product or service may be deleted. In detail,
the chatroom may be deleted as the token which is an authority to
access the chatroom expires. In this example, a message
intermediation server 501 may store messages transmitted via the
chatroom for a preset period at a request of the user terminal
502.
[0119] The message transmitter 505 may transmit a message related
to the product or service via the chatroom. The message transmitted
from the service providing device 503 may include a message to
inform the user of product provision, product processing, service
scheduling, or service preparation in relation to the product or
service, or a message to inform the user of a post-processing
process of the service. In detail, the message may include content
to provide the user terminal 502 with product provision or a
processing status of the service for each process of processing the
product or service.
[0120] The service manager 506 may arrange and list user terminal
502 based on at least one of product/service processing schedules,
product/service processing regions, or product/service statuses
associated with the user terminal 502 requesting the product or
service. The service manager 506 may transmit the product/service
processing schedules to the user terminal 502 requesting the
product or service. The service manager 506 may control a status of
the product or service based on a response of the user terminal 502
with respect to the product/service processing schedules. An
operation of the service manager 506 will be described further with
reference to FIG. 9.
[0121] FIG. 6 is a block diagram illustrating a process of
transmitting messages via chatrooms created in a case in which a
plurality of products or services are unassociated with each other
according to an embodiment.
[0122] Referring to FIG. 6, a service providing device 1 603-1 may
provide a product 1 or service 1, and a service providing device 2
603-2 may provide a product 2 or service 2. In an example, in a
case in which a plurality of products or services are provided to a
user terminal and the plurality of products or services are
unassociated with each other, a separate chatroom may be created
for each product or service.
[0123] In FIG. 6, in a case in which the product 1 or service 1 is
unassociated with the product 2 or service 2, a chatroom 1 601
corresponding to the product 1 or service 1 provided by the service
providing device 1 603-1 may be created, and a message 1 related to
the product 1 or service 1 may be transmitted to the user terminal
via the chatroom 1 601. A chatroom 2 602 corresponding to the
product 2 or service 2 provided by the service providing device 2
603-2 and independent of the chatroom 1 601 may be created, and a
message 2 related to the product 2 or service 2 may be transmitted
to the user terminal via the chatroom 2 602.
[0124] In a case in which a plurality of products or services are
unassociated with each other, a chatroom corresponding to each of
the plurality of products or services may be created. In detail, in
a case in which unassociated products or services are provided to
the same user terminal, a different chatroom may be created for
each product or service.
[0125] FIG. 7 is a block diagram illustrating a process of
transmitting messages via a chatroom created in a case in which a
plurality of products or services are associated with each other
according to an embodiment.
[0126] Referring to FIG. 7, a service providing device 1 702-1 may
provide a product 1 or service 1, and a service providing device 2
702-2 may provide a product 2 or service 2. In an example, in a
case in which a plurality of products or services are provided to a
user terminal and associated with each other, the chatroom may be
created based on an association between the plurality of products
or services.
[0127] In FIG. 7, the product 1 or service 1 may be associated with
the product 2 or service 2. In this example, a message 1 related to
the product 1 or service 1 provided by the service providing device
1 702-1, and a message 2 related to the product 2 or service 2
provided by the service providing device 2 702-2 may be transmitted
to the user terminal via the chatroom created based on an
association between the product 1 or service 1 and the product 2 or
service 2.
[0128] As described above, products or services may be determined
to be associated with each other in a case in which (i) a service
accompanies a product or a product accompanies a service, for
example, a free gift for a service or a free service is provided,
(ii) products or services are provided in succession over time,
(iii) products or services are categorized intentionally at a
request of a user terminal, or (iv) products or services are
assigned the same identification information.
[0129] For example, the service providing device 1 702-1 may sell a
product to a user, and the service providing device 2 702-2 may
deliver the product to the user. Delivering the product to the user
is a product delivery service accompanied by selling the product.
Thus, a message related to product sales and a message related to
product devilry may be transmitted to the user terminal via the
chatroom.
[0130] FIG. 8 illustrates messages transmitted from service
providing devices via a chatroom in a process of processing a
product or service according to an embodiment.
[0131] Referring to FIG. 8, a chatroom list shown in step 1 may be
displayed through a messenger program installed in a user terminal.
The chatroom list may include a chatroom created based on a product
or service and a chatroom created between the user terminal and
another user terminal added as a friend of the user terminal.
[0132] When a chatroom 2 corresponding to a product is created, a
message intermediation server may generate a token based on
identification information related to the product and a user ID and
provide the generated token to a user terminal and a service
providing device. When the user terminal or the service providing
device selects the chatroom 2, the user terminal or the service
providing device may access the chatroom 2 using the token provided
by the message intermediation server.
[0133] The product may be sold by a service provider 1 and
delivered by a service provider 2. A product sales service and a
product delivery service may be accompanied by a predetermined
product, and thus associated with each other. Although the product
sales service and the product delivery service are provided by
different service providers, messages may be transmitted to a user
terminal via the chatroom through the medium of the product.
[0134] Step 2 of FIG. 8 illustrates a case in which messages
related to purchasing the product are transmitted. Referring to
step 2, the service provider 1 that provides the product sales
service may transmit a payment confirmed message with respect to
product purchase to the user terminal via the chatroom 2. The
service provider 1 that provides the product sales service may
transmit a product ready message for product delivery to the user
terminal via the chatroom 2.
[0135] Step 3 of FIG. 8 illustrates a case in which messages
related to delivering the product purchased by the user are
transmitted. Referring to step 3, the service provider 2 that
provides the product delivery service may transmit a product
picked-up message to the user terminal via the chatroom 2. The
service provider 2 that provides the product delivery service may
transmit a product out-for-delivery message to the user terminal
via the chatroom 2. The service provider 2 that provides the
product delivery service may transmit a product delivered message
to the user terminal via the chatroom 2.
[0136] Step 4 of FIG. 8 illustrates a case in which messages
related to receiving the product and confirming the product
purchase are transmitted. Referring to step 4, the service provider
1 that provides the product sales service may transmit a delivery
confirmed message to the user terminal via the chatroom 2. The
service provider 1 that provides the product sales service may
transmit a purchase confirm request message to the user terminal
via the chatroom 2. Further, the service provider 1 that provides
the product sales service may transmit a product review request
message to the user terminal via the chatroom 2.
[0137] When the user writes a product review and the services
associated with the product are completed, the chatroom 2 may be
deleted from the chatroom list. Further, some of the messages shown
in FIG. 8 may each be connected to an interface to request a
response of the user terminal. For example, some of the messages
shown in FIG. 8 may each be connected to an interface to check
content of the message or to move to a predetermined link.
[0138] The messages shown in FIG. 8 may include messages related to
various services related to the product, for example, product
sales, product delivery, and product purchase confirmation. The
user terminal 102 may communicate with the service providing device
via the chatroom 2. Further, in a case in which messages are
transmitted via a chatroom without charge, the service providing
device may reduce communication costs while processing a desired
service through a messenger program. In addition, a messenger
program frequently used by the user terminal may still be utilized,
and thus the service providing device may communicate with the user
terminal more conveniently.
[0139] FIG. 9 is a flowchart illustrating a message intermediation
method performed by a message intermediation server according to an
embodiment.
[0140] In operation 901, a message intermediation server may
receive a chat request related to a product or service from a user
terminal or at least one service providing device. The message
intermediation server may receive the chat request including
identification information related to the product or service and a
user ID.
[0141] In operation 902, the message intermediation server may
identify the product or service. The identified product or service
may be provided to the user terminal. The product or service may be
identified by a unique code, a product name, a service name, or a
category.
[0142] In operation 903, the message intermediation server may
create a chatroom corresponding to the identified product or
service. In a case in which a plurality of products or services are
unassociated with each other, the message intermediation server may
create a separate chatroom for each of the plurality of products or
services. In a case in which a plurality of products or services
are associated with each other, the message intermediation server
may create the chatroom to exchange messages related to the
plurality of associated products or services.
[0143] The message intermediation server may generate a token based
on the identification information related to the product or service
and the user ID included in the chat request. The generated token
may be provided to the user terminal or the service providing
device. The user terminal or the service providing device may
access the created chatroom corresponding to the product or service
using the token. The token may be a one-time token which is an
authority to access the chatroom.
[0144] The identification information related to the product or
service may refer to unique information to identify the product or
service. The user ID may refer to unique information to identify a
user of the user terminal, for example, a name or a phone number.
The service providing device and the user terminal may access the
chatroom corresponding to the product or service using the
token.
[0145] In operation 904, the message intermediation server may
forward, to the user terminal, a message received from the at least
one service providing device via the chatroom. When the product or
service is provided, the message intermediation server may delete
the chatroom corresponding to the product or service. In this
example, the message intermediation server may store messages
transmitted via the chatroom for a preset period at a request of
the user terminal.
[0146] FIG. 10 is a flowchart illustrating a message processing
method performed by a user terminal according to an embodiment.
[0147] In operation 1001, a user terminal may access a chatroom
created in response to a chat request related to a product or
service from the user terminal or at least one service providing
device.
[0148] The chatroom may be created in response to the chat request
including identification information related to the product or
service and a user ID. A token with respect to the chatroom may be
generated based on the identification information related to the
product or service and the user ID, and the generated token may be
transferred to the user terminal. The user terminal may access the
chatroom using the token.
[0149] In a case in which a plurality of products or services are
unassociated with each other, a separate chatroom may be created
for each of the plurality of products or services. In a case in
which a plurality of products or services are associated with each
other, a message intermediation server may create the chatroom to
exchange messages related to the plurality of associated products
or services.
[0150] In operation 1002, the user terminal may receive a message
transmitted from the at least one service providing device via the
chatroom. The message transmitted from the service providing device
may include a message to inform a user of the user terminal of a
schedule related to provision of the product or service, a message
to inform the user of product or service preparation, or a message
to inform the user of a post-processing process of the product or
service. In detail, the message may include content to provide the
user terminal with a progress related to provision of the product
or service for each process of processing the product or
service.
[0151] In operation 1003, the user terminal may display the
received message via the chatroom.
[0152] When the product or service is provided, the chatroom
corresponding to the product or service may be deleted. In this
example, the message intermediation server may store messages
transmitted via the chatroom for a preset period at a request of
the user terminal.
[0153] FIG. 11 is a flowchart illustrating a message processing
method performed by a service providing device according to an
embodiment.
[0154] In operation 1101, a service providing device may access a
chatroom created in response to a chat request related to a product
or service from a user terminal or the service providing
device.
[0155] The chatroom may be created in response to the chat request
including identification information related to the product or
service and a user ID. A token with respect to the chatroom may be
generated based on the identification information related to the
product or service and the user ID, and the generated token may be
transferred to the service providing device. The service providing
device may access the chatroom using the token. The token may be a
one-time token to be used to access the chatroom.
[0156] The identification information related to the product or
service may refer to unique information to identify the product or
service. The user ID may refer to unique information to identify a
user of the user terminal, for example, a name or a phone number.
The service providing device may access the chatroom corresponding
to the product or service for the user terminal using the
token.
[0157] In operation 1102, the service providing device may transmit
a message related to the product or service via the chatroom.
[0158] Meanwhile, the service providing device may transmit a
message related to a service progress to the user terminal, and
control the service progress based on a response of the user
terminal with respect to the message related to the service
progress.
[0159] When the product or service is provided, the chatroom
corresponding to the product or service may be deleted. In this
example, a message intermediation server may store messages
transmitted via the chatroom for a preset period at a request of
the user terminal.
[0160] FIG. 12 is a block diagram illustrating an overall system
for performing a service management method according to an
embodiment.
[0161] Referring to FIG. 12, a system may include a message
intermediation server 1201, a user terminal 1202, a service
management server 1203, and a service processing terminal 1204. The
service management server 1203 or the message intermediation server
1201 may provide the service processing terminal 1204 with a
service list including at least one service requested by a user of
the user terminal 1202. The service processing terminal 1204 may
manage the service using a different process based on an attribute
of the service to be performed. The service list may include
details of the user requesting the service or details of the
service.
[0162] The service processing terminal 1204 may be predetermined to
provide a service such as a delivery service or a visiting service
to the user terminal 1202. In this example, the service processing
terminal 1204 receiving the details of the service requested by the
user may transmit a service progress message to the user terminal
1202 via a chatroom created based on the service requested by the
user. The service progress message may include a message to inform
the user of a service progress or to request a response of a
service consumer with respect to the service progress.
[0163] The message intermediation server 1201 may create a chatroom
for each service selected in the service list. The chatroom created
based on the service requested by the user may be a chatroom
created for one-time use.
[0164] The user terminal 1202 may transmit a response to the
service progress message to the service processing terminal 1204
via the chatroom. The service processing terminal 1204 may change a
service status based on the response of the user terminal 1202. The
service status may include a progress of the service, for example,
information on service progress stages such as a service start
stage, a service in-progress stage, a service provision stage, and
a service evaluation stage, service interim information, for
example, time or distance information, or a situation of the
service customer when the service is provided, for example, a case
in which the service customer is absent in a service provision
place or a case in which the service customer is present and
available to receive the service in the service provision
place.
[0165] When a service provider provides a service to a service
customer, the service provider may consider the service status
displayed in the service processing terminal 1204. In this example,
the user terminal 1202 and the service processing terminal 1204 may
have a N-to-1 relationship.
[0166] In another example, the service processing terminal 1204 may
not be predetermined with respect to the service requested by the
user. The service management server 1203 may transmit a service
list including at least one service requested by the user to the
service processing terminal 1204. Here, the service management
server 1203 may transmit, to the service processing terminal 1204,
details of user or details of service of at least one user terminal
1202 included in the service list in conjunction with or separate
from the service list based on service setting conditions of the
user terminal 1202, for example, a service type, a service
schedule, service region information, or type or service schedule
information of a service provider. The details of service may
include a variety of information to identify a service and confirm
content of the service, for example, a product associated with the
service, a service provision place, a service request time, or a
service provision time. The details of user may include a variety
of information to identify a user, for example, a name, a phone
number, an ID, an e-mail address, and a nickname.
[0167] For example, the service management server 1203 may transmit
the service list or details of the service requested by the user
only to a service processing terminal 1204 located within a preset
radius from a service region set by the user terminal 1202 based on
radius information and the set service region.
[0168] In another example, the service management server 1203 may
transmit the service list or the details of the service requested
by the user only to a service processing terminal 1204 of a
predetermined service provider set by the user terminal 1202 based
on information about a type of the service provider service
provider, for example, information on a service provider of a
predetermined company name.
[0169] Selectively, the service processing terminal 1204 may
inquire a service provider possessing the service processing
terminal 1204 about whether to process the service requested by the
user based on details related to the service requested by the user.
Without performing a separate inquiry process, the service provider
possessing the service processing terminal 1204 may select a user
terminal 1202 to which the service processing terminal 1204 is able
to provide a service efficiently, from user terminals 1202 in the
service list based on the details of service.
[0170] Further, the service processing terminal 1204 may inquire at
least one user terminal about whether to consent to the service
processing terminal 1204 processing a service requested by the user
in the service list.
[0171] In a case in which the service provider of the service
processing terminal 1204 is determined to process the service
requested by the user, for example, in a case in which the user
consents to service processing, the service processing terminal
1204 may transmit a service progress message via a chatroom created
based on the service requested by the user. The message
intermediation server 1201 may create a chatroom for each service.
The chatroom created based on the service requested by the user may
be a chatroom created for one-time use. In this example, the user
terminal 1202 and the service processing terminal 1204 may have a
1-to-1 relationship.
[0172] The service processing terminal 1204 may change the service
status based on a response of the user terminal 1202. The service
status may include a progress of the service, for example,
information on service progress stages such as a service start
stage, a service in-progress stage, a service provision stage, and
a service evaluation stage, service interim information, for
example, time or distance information, or a situation of the
service customer when the service is provided, for example, a case
in which the service customer is absent in a service provision
place or a case in which the service customer is present and
available to receive the service in the service provision
place.
[0173] A service management method will be described further
hereinafter.
[0174] FIG. 13 is a block diagram illustrating a configuration of a
service processing terminal according to an embodiment.
[0175] Referring to FIG. 13, the service processing terminal 1204
may include a list receiver 1301 and a message transmitter 1304.
The service processing terminal 1204 may further include a service
inquirer 1302. The service processing terminal 1204 may further
include a consent inquirer 1303. The service processing terminal
1204 may further include a status changer 1305.
[0176] The list receiver 1301 may receive a service list including
at least one service requested by a user. The service list may
include details of the user or details of the at least one service
requested by the user. For example, the list receiver 1301 may
arrange the service list based on at least one of a service
processing schedule, a service processing region, or a service
status related to a user terminal requesting the service.
[0177] The service inquirer 1302 may inquire a service provider
possessing the service processing terminal about whether to process
the service requested by the user based on the details of the
service. Without performing a separate inquiry process, the service
provider possessing the service processing terminal may select a
user terminal to which the service processing terminal is able to
provide a service efficiently, from user terminals in the service
list based on the details of service.
[0178] The consent inquirer 1303 may inquire at least one user
terminal included in the service list about whether to consent to
processing of the service requested by the user.
[0179] When a consent of the user is received from the user
terminal in response to the inquiry about whether to consent
processing of the service requested by the user, the message
intermediation server 1201 may create a chatroom at a request of
the user terminal 1202, the service management server 1203, or the
service processing terminal 1204. The chatroom may be created for
each service. The chatroom may be created based on the service
requested by the user, without performing a separate process of
registering a friend on a messenger program. The user terminal 1202
and the service processing terminal 1204 may access the chatroom
through the messenger program provided by the message
intermediation server 1201.
[0180] The chatroom may be created for one-time use based on the
service requested by the user. The chatroom may disappear when a
service processing period preset for the selected service elapses
or the service is processed. The chatroom may be created based on
details of the user and details of the service requested by the
user.
[0181] The message transmitter 1304 may transmit a service progress
message via the chatroom created based on the service requested by
the user. For example, the message transmitter 1304 may transmit
the service progress message to a user terminal of another user who
is registered as a friend of the user or a user terminal of another
user designated by the user.
[0182] The status changer 1305 may change the service status based
on an input of the service provider possessing the service
processing terminal 1204 or a response of the user with respect to
the service progress message. The message transmitter 1304 may
transmit the new service status to the user terminal 1202.
[0183] FIG. 14 illustrates a service progress message transmitted
from a service processing terminal via a chatroom created based on
a service according to an embodiment.
[0184] Referring to FIG. 14, the service processing terminal 1204
may transmit a service progress message to a user terminal
requesting a service via a chatroom. The service processing
terminal 1204 may control a service status based on a response of a
user with respect to the service progress message.
[0185] For example, a screenshot 1401 of FIG. 14 shows a service
list displayed on the service processing terminal 1204, and the
service list may include users requesting product delivery
services. A plurality of services of the same type may be
classified based on users. Further, a plurality of services
requested by the same user may be classified based on details of
the services. The service list received by the service processing
terminal 1204 may include at least one service classified based on
the details of the services or the users.
[0186] The service processing terminal 1204 may select a user
terminal in the service list including the user terminals
requesting the product delivery services, and transmit a service
progress message to the user terminal 1202 via a chatroom. The
service progress message may include a service processing schedule,
for example, a scheduled delivery time of the product, as shown in
the chatroom of a screenshot 1402.
[0187] In the screenshot 1401, the users in the service list may be
arranged based on at least one of service statuses, service
processing regions, or service processing schedules indicating
details of the services. Here, a service processing schedule may
refer to a service scheduled time. A service processing region may
refer to a distance between a location of a service processing
terminal and a service location requested by a user. A service
status may refer to a situation of a service customer when a
service is provided, and may bet set based on a response of the
user with respect to the service processing schedule.
[0188] Referring to FIG. 14, the service progress message including
the service processing schedule may be transmitted via the
chatroom, as shown in the screenshot 1402. Referring to the
screenshot 1401, when the service processing terminal 1204 selects
a user 1, the service processing terminal 1204 may transmit a
service progress message including a service processing schedule to
a user terminal 1202 of the user 1, and request a response to the
service progress message.
[0189] The user terminal 1202 may transmit, to the service
processing terminal 1204, a response such as, for example, (i)
"available to receive" in a case in which the user may receive a
service immediately when a service provider provides the service to
the user, (ii) "security office etc." in a case in which the user
desires to change a place/schedule to provide a requested service,
or (iii) "absence" in a case in which the user may be unavailable
to receive a service immediately when a service provider provides
the service to the user with respect to the service progress
message including the service processing schedule. The service
processing terminal 1204 may change the service status to
"available to receive", "security office", or "absence" as shown in
the screenshot 1401 based on the response of the user terminal
1202. The service provider possessing the service processing
terminal 1204 may provide the service requested by the user in view
of the new service status.
[0190] FIG. 15 illustrates a process of inquiring a service
processing terminal about whether to process a service according to
an embodiment.
[0191] Referring to FIG. 15, a screenshot 1501 shows a service
provider list including at least one service provider each
possessing a service processing terminal 1204 and capable of
processing a service for a user requesting the service. In this
example, FIG. 15 illustrates an example of a taxi service. However,
embodiments are not limited thereto.
[0192] The service provider list may include details of the service
requested by the user. The service provider list may be displayed
on the service processing terminal 1204 in conjunction with whether
the service provider is processing the service requested by the
user or the service provider is on standby, a providing place, for
example, an address or a location, of the service requested by the
user, or a distance between the user requesting the service and the
service provider. The service provider list may be generated when
the service management server 1203 or the service processing
terminal 1204 receives a request for the service from the user
terminal 1202.
[0193] The screenshot 1501 may show a case in which a driver 1 who
is a service provider possessing the service processing terminal
1204 is inquired about whether to process the service requested by
the user.
[0194] In a case in which the driver 1 responds that the driver 1
is unable to process the service requested by the user or in a case
in which the driver 1 does not respond during a predetermined
period of time, a service processing terminal of a driver 2 may
inquire the driver 2 about whether to process the service.
[0195] An order of inquiring about the service processing may be
determined based on a service processing schedule, a service
processing region, and a service status. In the example of FIG. 15,
the order of inquiring about the service processing may be
determined based on distances between the user terminal 1202 and
service processing terminals 1204 possessed by respective taxi
drivers.
[0196] Without performing a separate inquiry process, the driver 1
who is the service provider possessing the service processing
terminal 1204 may select a user terminal 1202 to which the driver 1
may provide a service efficiently, from user terminals in a service
list, in view of details of service.
[0197] In a case in which the service processing terminal of the
driver 1 determines to process the service requested by the user,
the service processing terminal 1204 may transmit a service
progress message via a chatroom created based on the service
requested by the user, as shown in a screenshot 1503. The chatroom
created based on the service requested by the user may be a
chatroom created for one-time use. The service progress message may
be a message to inform the user of a progress of the service or a
message to request a response of a service customer with respect to
the service progress. For example, the service progress message may
include messages transmitted before the user boards a taxi, or
messages transmitted after the user boards the taxi.
[0198] Meanwhile, the service progress message may also be
transmitted to a user terminal of another user who is registered as
a friend of the user or a user terminal of another user designated
by the user, in addition to the user terminal of the user
requesting the service.
[0199] FIG. 16 illustrates a service management method performed by
a service processing terminal according another embodiment.
[0200] In operation 1601, the service processing terminal 1204 may
receive a service list including at least one user terminal 1202
requesting a service. The service list may include details of a
user requesting the service or details of the service. For example,
the service processing terminal 1204 may arrange the service list
based on at least one of a service processing schedule, a service
processing region, or a service status indicating the details of
the service requested by the user.
[0201] In operation 1602, the service processing terminal 1204 may
inquire a service provider possessing the service processing
terminal about whether to process the service requested by the user
based on the details of the service. Operation 1602 may be
performed selectively by the service processing terminal 1204. In
another example, without performing a separate inquiry process, the
service provider possessing the service processing terminal 1204
may select a user terminal 1202 to which the service processing
terminal 1204 is able to provide a service efficiently, from user
terminals 1202 in the service list, in view of the details of the
service.
[0202] In operation 1603, the service processing terminal 1204 may
inquire the at least one user terminal 1202 in the service list
about whether to consent to processing of the service requested by
the user. In operation 1604, the user terminal 1202 may transmit,
to the service processing terminal 1204, a response to consent to
processing of the service requested by the user. Operations 1603
and 1604 may be performed selectively by the service processing
terminal 1204.
[0203] Meanwhile, the message intermediation server 1201 may create
a chatroom at a request of the user terminal 1202, the service
management server 1203, or the service processing terminal 1204.
The chatroom may be created for each service. The chatroom may be
created based on the service requested by the user, without
performing a separate process of registering a friend on a
messenger program. The user terminal 1202 and the service
processing terminal 1204 may access the chatroom through the
messenger program provided by the message intermediation server
1201.
[0204] The chatroom may be created for one-time use based on the
service requested by the user. The chatroom may disappear when a
service processing period preset for the selected service elapses
or the service is processed. The chatroom may be created based on
details of the user and details of the service requested by the
user.
[0205] In operation 1605, the service processing terminal 1204 may
transmit a service progress message via the chatroom created based
on the service requested by the user. For example, the service
processing terminal 1204 may transmit the service progress message
to a user terminal of another user who is registered as a friend of
the user, or a user terminal of another user designated by the
user.
[0206] In operation 1606, the service processing terminal 1204 may
receive a response to the service progress message from the user
terminal 1202. Operation 1606 may be performed selectively by the
service processing terminal 1204.
[0207] In operation 1607, the service processing terminal 1204 may
change a service status based on an input of a service provider
possessing the service processing terminal 1204 or the response of
the user terminal 1202 with respect to the service progress
message. The message transmitter 1304 may transmit the new service
status to the user terminal 1202. Operation 1607 may be performed
selectively by the service processing terminal 1204.
[0208] The units and/or modules described herein may be implemented
using hardware components and software components. For example, the
hardware components may include microphones, amplifiers, band-pass
filters, audio to digital convertors, and processing devices. A
processing device may be implemented using one or more hardware
device configured to carry out and/or execute program code by
performing arithmetical, logical, and input/output operations. The
processing device(s) may include a processor, a controller and an
arithmetic logic unit, a digital signal processor, a microcomputer,
a field programmable array, a programmable logic unit, a
microprocessor or any other device capable of responding to and
executing instructions in a defined manner. The processing device
may run an operating system (OS) and one or more software
applications that run on the OS. The processing device also may
access, store, manipulate, process, and create data in response to
execution of the software. For purpose of simplicity, the
description of a processing device is used as singular; however,
one skilled in the art will appreciated that a processing device
may include multiple processing elements and multiple types of
processing elements. For example, a processing device may include
multiple processors or a processor and a controller. In addition,
different processing configurations are possible, such as parallel
processors.
[0209] The software may include a computer program, a piece of
code, an instruction, or some combination thereof, to independently
or collectively instruct and/or configure the processing device to
operate as desired, thereby transforming the processing device into
a special purpose processor. Software and data may be embodied
permanently or temporarily in any type of machine, component,
physical or virtual equipment, computer storage medium or device,
or in a propagated signal wave capable of providing instructions or
data to or being interpreted by the processing device. The software
also may be distributed over network coupled computer systems so
that the software is stored and executed in a distributed fashion.
The software and data may be stored by one or more non-transitory
computer readable recording mediums.
[0210] The methods according to the above-described embodiments may
be recorded in non-transitory computer-readable media including
program instructions to implement various operations of the
above-described embodiments. The media may also include, alone or
in combination with the program instructions, data files, data
structures, and the like. The program instructions recorded on the
media may be those specially designed and constructed for the
purposes of embodiments, or they may be of the kind well-known and
available to those having skill in the computer software arts.
Examples of non-transitory computer-readable media include magnetic
media such as hard disks, floppy disks, and magnetic tape; optical
media such as CD-ROM discs, DVDs, and/or Blue-ray discs;
magneto-optical media such as optical discs; and hardware devices
that are specially configured to store and perform program
instructions, such as read-only memory (ROM), random access memory
(RAM), flash memory (e.g., USB flash drives, memory cards, memory
sticks, etc.), and the like. Examples of program instructions
include both machine code, such as produced by a compiler, and
files containing higher level code that may be executed by the
computer using an interpreter. The above-described devices may be
configured to act as one or more software modules in order to
perform the operations of the above-described embodiments, or vice
versa.
[0211] A number of embodiments have been described above.
Nevertheless, it should be understood that various modifications
may be made to these embodiments. For example, suitable results may
be achieved if the described techniques are performed in a
different order and/or if components in a described system,
architecture, device, or circuit are combined in a different manner
and/or replaced or supplemented by other components or their
equivalents. Accordingly, other implementations are within the
scope of the following claim.
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