U.S. patent application number 14/632949 was filed with the patent office on 2016-10-06 for nfc mobile wallet processing systems and methods.
The applicant listed for this patent is PAYPAL, INC.. Invention is credited to Kevin Laracey.
Application Number | 20160292668 14/632949 |
Document ID | / |
Family ID | 53482237 |
Filed Date | 2016-10-06 |
United States Patent
Application |
20160292668 |
Kind Code |
A9 |
Laracey; Kevin |
October 6, 2016 |
NFC MOBILE WALLET PROCESSING SYSTEMS AND METHODS
Abstract
Embodiments of the present invention relate to systems, methods,
processes, computer program code, and means for employing the
wireless or near field communication ("NFC") functionality of
mobile devices and payment terminals for use in payment, loyalty,
and offer and coupon transactions.
Inventors: |
Laracey; Kevin; (Natick,
MA) |
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Applicant: |
Name |
City |
State |
Country |
Type |
PAYPAL, INC. |
San Jose |
CA |
US |
|
|
Prior
Publication: |
|
Document Identifier |
Publication Date |
|
US 20150186871 A1 |
July 2, 2015 |
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Family ID: |
53482237 |
Appl. No.: |
14/632949 |
Filed: |
February 26, 2015 |
Related U.S. Patent Documents
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Application
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Filing Date |
Patent Number |
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13768156 |
Feb 15, 2013 |
9305295 |
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14632949 |
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12846911 |
Jul 30, 2010 |
8380177 |
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13768156 |
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13731348 |
Dec 31, 2012 |
9400978 |
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12846911 |
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12846911 |
Jul 30, 2010 |
8380177 |
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13731348 |
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14140165 |
Dec 24, 2013 |
9412106 |
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12846911 |
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13336574 |
Dec 23, 2011 |
8632000 |
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14140165 |
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12846911 |
Jul 30, 2010 |
8380177 |
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13336574 |
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14169067 |
Jan 30, 2014 |
9208482 |
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12846911 |
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13893978 |
May 14, 2013 |
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14169067 |
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61944987 |
Feb 26, 2014 |
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61362567 |
Jul 8, 2010 |
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61322477 |
Apr 9, 2010 |
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61651177 |
May 24, 2012 |
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61582010 |
Dec 30, 2011 |
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61362567 |
Jul 8, 2010 |
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61322477 |
Apr 9, 2010 |
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61426731 |
Dec 23, 2010 |
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61362567 |
Jul 8, 2010 |
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61322477 |
Apr 9, 2010 |
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61758543 |
Jan 30, 2013 |
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61646523 |
May 14, 2012 |
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Current U.S.
Class: |
1/1 |
Current CPC
Class: |
G06Q 20/3276 20130101;
G06Q 20/322 20130101; G06Q 30/0241 20130101; G06Q 20/36 20130101;
G06Q 30/0226 20130101; G06Q 20/108 20130101; G06Q 30/06 20130101;
G06Q 30/0253 20130101; G06Q 20/3278 20130101; G06Q 20/20
20130101 |
International
Class: |
G06Q 20/32 20060101
G06Q020/32; G06Q 20/36 20060101 G06Q020/36 |
Claims
1. A method for operating a mobile device to perform a transaction
between a customer and a merchant, where the mobile device is
operated by the customer to initiate transaction processing, the
method comprising: obtaining a checkout token associated with the
transaction; causing the checkout token to be communicated to the
merchant over a near field communication ("NFC") communication link
for use in communication between the merchant and the transaction
management system associated with the transaction; receiving, from
said transaction management system, information associated with
said payment transaction; and transmitting, to said transaction
management system, a message including information for use in
completing said transaction.
2. The method of claim 1, wherein said checkout token is or
includes an identifier usable by said merchant to route an
authorization request message to at least one of said transaction
management system and an entity associated with said transaction
management system.
3. The method of claim 1, wherein said checkout token is formatted
as a payment account number ("PAN"), said PAN usable to identify at
least one of said transaction management system and an entity
associated with said transaction management system.
4. The method of claim 1, wherein said checkout token is formatted
to include at least one of a bank identification number ("BIN") and
an issuer identification number ("IIN") usable to identify at least
one of said transaction management system and an entity associated
with said transaction management system.
5. The method of claim 1, wherein said NFC communication link is
between said mobile device and an NFC reader associated with said
merchant.
6. The method of claim 5, wherein said mobile device transmits said
checkout token to said NFC reader in accordance with a message
protocol of said NFC reader.
7. The method of claim 1, wherein said information associated with
said transaction received from said transaction management system
includes information used by said mobile device to identify at
least one of (i) a transaction amount, (ii) said merchant, and
(iii) at least a first account of said customer available for use
in said transaction.
8. The method of claim 1, wherein said obtaining a checkout token
associated with the transaction further comprises: transmitting, to
the transaction management system, a request for a checkout token;
and receiving said checkout token.
9. The method of claim 1, wherein said obtaining a checkout token
associated with the transaction further comprises at least one of:
(i) generating the transaction token, and (ii) retrieving a stored
token.
10. The method of claim 1, wherein said information associated with
said payment transaction further includes information used by said
mobile device to identify at least a first offer available for use
in said transaction.
11. A merchant system, comprising: a processor; and a memory in
communication with the processor and storing program instructions,
the processor operative with the program instructions to: receive,
from a mobile device over a near field communications ("NFC")
interface, a checkout token; generate a transaction request message
including said checkout token and transaction details associated
with a current transaction at said merchant system; transmitting
said transaction request message to an issuer of said checkout
token; and receiving a transaction approval response message from
said issuer of said checkout token, wherein said issuer of said
checkout token is not the issuer of a payment account used in said
transaction.
12. The merchant system of claim 11, wherein said checkout token is
or includes an identifier usable by said merchant system to route
an authorization request message to at least one of a transaction
management system and an entity associated with said transaction
management system.
13. The merchant system of claim 11, wherein said checkout token is
formatted as a payment account number ("PAN"), said PAN usable to
identify at least one of a transaction management system and an
entity associated with said transaction management system.
14. The merchant system of claim 11, wherein said checkout token is
formatted to include at least one of a bank identification number
("BIN") and an issuer identification number ("IIN") usable to
identify at least one of a transaction management system and an
entity associated with said transaction management system.
15. The merchant system of claim 11, wherein said NFC interface is
between said mobile device and an NFC reader associated with said
merchant system.
16. The merchant system of claim 15, wherein said mobile device
transmits said checkout token to said NFC reader in accordance with
a message protocol of said NFC reader.
17. A system, comprising: a processor; and a memory in
communication with the processor and storing program instructions,
the processor operative with the program instructions to: receive,
from said merchant, a message containing (i) a checkout token
received from a mobile device associated with a user via a wireless
communication session, and (ii) details of a transaction involving
said merchant and said user; receive, from said mobile device, a
transaction confirmation request message; and identify, based on
information from said transaction confirmation request message, an
actual payment account of said user for use in completing said
transaction.
18. The system of claim 17, wherein said wireless communication
session between said mobile device and said merchant is an NFC
communication session.
19. The system of claim 17, wherein the processor is further
operative with the program instructions to: receive, from said
mobile device operated by said user, a request to initiate
transaction processing associated with a transaction involving said
user; and transmit, to said mobile device, a checkout token for use
with said transaction, said checkout token formatted for near field
communication ("NFC") transmission from said mobile device to said
merchant associated with said transaction.
20. The system of claim 17, wherein the processor is further
operative with the program instructions to: determine that said
checkout token received from said merchant is a valid checkout
token.
21. The system of claim 20, wherein the processor is further
operative with the program instructions to: determine that said
checkout token received from said merchant is not associated with a
pending transaction session; and identify a default payment account
associated with said user for use in completing said transaction.
Description
CROSS REFERENCE TO RELATED APPLICATIONS
[0001] The present application is based on, and claims benefit and
priority of, U.S. Patent Application Ser. No. 61/944,987 filed on
Feb. 26, 2014, and is a continuation-in-part of U.S. patent
application Ser. No. 13/731,348 filed on Dec. 31, 2012 which is a
continuation-in-part of U.S. patent application Ser. No.
12/846,911, filed on Jul. 30, 2010 the contents of each of which
are incorporated herein in their entirety for all purposes.
BACKGROUND
[0002] Increasingly, mobile devices such as smart phones now
include near field communication ("NFC") technologies allowing the
mobile device to use NFC to communicate with readers, tags and
other NFC devices. A number of payment schemes have been proposed
which allow NFC-enabled mobile devices to act as payment devices.
Unfortunately, these payment schemes generally suffer from a number
of problems.
[0003] It would be desirable to provide methods and systems for
employing NFC features of mobile devices for use in payment
transactions that solve these and other problems. Other advantages
and features will become apparent upon reading the following
disclosure.
BRIEF DESCRIPTION OF THE DRAWINGS
[0004] FIG. 1 is a block diagram depicting a payment system
configured pursuant to some embodiments.
[0005] FIG. 2 is a block diagram depicting further details of a
payment system configured pursuant to some embodiments.
[0006] FIG. 3 is a flow diagram depicting a customer registration
process pursuant to some embodiments.
[0007] FIGS. 4-6 are flow diagrams depicting a transaction process
pursuant to some embodiments.
[0008] FIG. 7 is a block diagram depicting further details of a
mobile device pursuant to some embodiments.
[0009] FIG. 8A-8D are illustrative user interfaces for use in the
present invention.
DESCRIPTION
[0010] Embodiments of the present invention relate to systems,
methods, processes, computer program code, and means for employing
the wireless or near field communication ("NFC") functionality of
mobile devices and payment terminals for use in payment, loyalty,
and offer and coupon transactions. In general, embodiments may be
deployed in conjunction with a system such as that described by the
inventors in their co-pending and commonly assigned applications
referenced above in which mobile devices may be used to conduct
transactions by scanning, capturing, retrieving or otherwise
entering a code associated with a transaction. Features of some
embodiments will be described in conjunction with a payment system
in which a mobile device is used to initiate a transaction at a
merchant location (or, in some embodiments, at an automated teller
machine, a kiosk, or the like). More particularly, embodiments will
be described in which a mobile device may be used to obtain a
checkout token for use in a transaction where the checkout token is
wirelessly communicated to a merchant for use in a transaction.
While some embodiments are described herein with reference to NFC
communication between the mobile device and the merchant, in some
embodiments, other wireless communication techniques may be used
such as, for example, Bluetooth, Bluetooth Low Energy, Wifi, or the
like. As a result, in some embodiments, the term "NFC" is used
herein as an illustrative, but not limiting, communication
mode.
[0011] Features of the present invention will be described assuming
the use of the payment systems described in our co-pending
applications referenced above, and the details of those systems
will not be fully reiterated herein. However, embodiments of the
present invention are not limited to use in conjunction with the
payment systems described in our co-pending applications. Instead,
the use of NFC functionality as described herein may be used with
desirable results and benefits in a wide variety of payment
systems, digital wallets, or the like.
[0012] Embodiments of the present invention allow NFC enabled
mobile devices to conduct transactions at NFC terminals (such as,
for example, NFC payment terminals operating pursuant to standards
such as Visa International's "PayWave", MasterCard International's
"PayPass", Discover's "Zip", and American Express' "ExpressPay"
standards). Pursuant to some embodiments, such transactions may be
made using mobile devices which do not have a secure element. As
will become apparent based on the following disclosure to those
skilled in the art, embodiments of the present invention provide a
number of desirable benefits, including, for example: (1) allowing
secure NFC transactions using mobile devices without secure
elements, (2) allowing the presentation of card linked offers to
users before they tap their mobile device at the NFC terminal 3)
enabling a single tap of the mobile device on an NFC terminal to
initiate multiple transactions related to an in-store transaction
including payment credential selection and delivery, loyalty
credential selection and delivery, and coupon and offer selection
and delivery, (4) ensuring that a so-called "high value token" is
not stored on the mobile device (where a "high value token" is
described by the Payment Card Industry ("PCI") as any piece of
information that can move money from a consumer's account), (5)
compliance with governmental financial guidelines and regulations
such as those promulgated by the U.S. Federal Financial
Institutions Examination Council ("FFIEC") that dictate that funds
are moved from a consumer's account only in the context of a
secure, multi-factor authenticated session, and (6) reducing the
amount of integration work that is required to make the present
invention work with an in-store point of sale terminal.
[0013] Pursuant to some embodiments, NFC transactions are made
possible which enjoy the above-mentioned desirable benefits using
standard NFC mobile devices, standard NFC terminals, and a standard
payment authorization system in conjunction with one or more
transaction management systems (such as those described in our
co-pending and commonly assigned applications referenced
above).
[0014] Pursuant to some embodiments, an NFC enabled mobile device
(such as a mobile telephone) is operated to transmit a standard NFC
message to an NFC terminal. In some embodiments, the NFC message
appears to contain a valid payment account number (such as a
primary account number or "PAN") so that the NFC terminal can
obtain the number and transmit it through the standard payment
networks for authorization processing. Pursuant to some
embodiments, the NFC message does not utilize an actual payment
account number--instead, a substitute account number is used
(referred to herein as a "checkout token" or a "token"). Pursuant
to some embodiments, all or a portion of the checkout token
transmitted from the NFC enabled mobile device may be information
used to route the checkout token and other transaction details to
an entity such as a transaction management system for further
processing. In some cases, information passed from the NFC terminal
including the checkout token is combined with information from the
point of sale system, including the amount to be paid and other
details about a particular transaction, as well as information
identifying the merchant, and other information. This information
is then routed to an authorization entity and is used to authorize
a payment.
[0015] For example, the first six digits of the checkout token may
be used to identify the particular entity (such as the operator of
a particular instance of the transaction management system pursuant
to the present invention) to which the checkout token (and, in some
embodiments, other transaction details) should be routed. For
example, the checkout token may be formatted such that it appears
to be a standard payment account number (or "PAN") with the first
six digits acting as the bank identification number ("BIN") or
issuer identification number ("IIN") or other routing number (e.g.,
as specified in ISO/IEC 7812, parts 1 and 2 or the like). In this
manner, the checkout token may be routed to the appropriate entity
for further transaction processing using the standard payment
authorization network in communication with a standard NFC terminal
and standard retailer systems. In some embodiments, the checkout
token may be formatted as an alphanumeric or other code such that
it is usable by a merchant or other processing entity to identify
the appropriate entity to route the token.
[0016] Features of some embodiments of the present invention will
now be described by reference to FIG. 1, which is a block diagram
of a system 100 pursuant to some embodiments. Further details of
the system 100 may be obtained by reference to our co-pending
applications incorporated by reference herein. As shown, a payment
account holder, buyer, or other user or operator (hereafter, the
"customer" or the "user") may have or use a mobile device 102 (such
as a mobile telephone or the like). The mobile device 102 has a
display screen and a data entry device (such as a keypad or touch
screen). Pursuant to embodiments of the present invention, the
customer may use the mobile device 102 to conduct a transaction
with a merchant 108 or other entity (such as a bank) via a near
field communication ("NFC") device 104.
[0017] The NFC device 104 may be, for example, part of (or a
component associated with) a point of sale terminal or point of
interaction, an automated teller machine, a kiosk, a mobile point
of sale including another mobile device, or the like. The merchant
may be a physical storefront, electronic commerce merchant, or mail
order and telephone ("MOTO") merchant (or another person or
entity). Further, the merchant need not be a "merchant", but may
also be another individual (in the case of person to person
transactions), or a kiosk or other unattended device (such as an
automated teller machine ("ATM") or the like.
[0018] Pursuant to some embodiments, the mobile device 102 is an
NFC-enabled mobile device such as a mobile telephone having a radio
frequency identification ("RFID") chip installed therein (either as
a part of the mobile telephone's chip set, or installed as an
after-market SIM card). As a specific example, the mobile telephone
may be an iPhone 6, a Google.RTM. Nexus S, or a Blackberry.RTM.
9600 smartphone each of which have RFID chips installed therein.
Pursuant to some embodiments, the mobile device 102 may be operated
pursuant to ISO/IEC 18092, NFC IP-1 and ISO/IEC 14443 contactless
communication standards. Further, the mobile device 102 and the NFC
reader 104 may interact pursuant to one or more NFC payment
standards (such as the Visa.RTM. "PayWave" standard, the
Discover.RTM. "Zip" standard, or the like) in which a series of
messages may be transmitted via NFC communication channel 112
between the mobile device 102 and the NFC reader 104 to provide a
payment account number or other information for use by the NFC
reader 104 to facilitate a transaction.
[0019] As shown in FIG. 1, the merchant 108 may be in communication
with one or more payment networks 116. In some embodiments, the
communication between a merchant 108 and the one or more payment
networks 116 may be a direct or indirect communication (e.g., where
the merchant 108 is in communication with the one or more payment
networks 116 via one or more intermediaries such as merchant
processors or gateway providers). For example, the merchant 108 may
transmit payment authorization request messages (such as, for
example, messages in accordance with ISO Standard 8583 or the like)
to the payment network 116 for routing to entities such as
financial instrument issuers and their agents. Pursuant to some
embodiments of the present invention, the merchant 108 may also be
in communication with one or more transaction management systems
130 via the payment networks 116. Operation of the system pursuant
to some embodiments of the present invention will now be
described.
[0020] A user operating the mobile device 102 approaches a point of
transaction to conduct a transaction. The user interacts with a
payment application on the mobile device 102 to initiate a
transaction (or to otherwise prepare to conduct a transaction). For
example, the user (or a point of sale clerk on behalf of the user)
may select an option to "pay with NFC," "pay with mobile" or the
like, or the user may simply tap their phone on the terminal to
initiate a transaction after seeing a prompt on the terminal to do
so or receiving a prompt from the point of sale clerk. The payment
application may optionally then prompt the user to authenticate
themselves (e.g., using a password, fingerprint recognition module
on the mobile device, iris scan, voiceprint or other techniques
some of which are described in our co-pending and commonly assigned
applications). The authentication process may occur between the
mobile device 102 and the transaction management system 130 over a
communication link 114. Once the user (and the mobile device 102 in
some embodiments) have successfully been authenticated to the
transaction management system 130, an identifier (referred to
herein as the "checkout token") is provided to the mobile device
102 from the transaction management system 130. The checkout token
may be, for example, a transaction identifier, a checkout token, a
session identifier, a wallet identifier, a user identifier, or the
like. In some embodiments, the "checkout token" (whether it be a
transaction, session, wallet, or user identifier) is formatted such
that it may be processed or routed using the payment network 116
(as will be described further below).
[0021] In some embodiments, the transaction management system 130
may provide one or more checkout tokens to the mobile device 102 so
that additional checkout tokens may be cached or otherwise stored
for use on the mobile device 102 such as in the case where, at the
time of transaction, the user is unable to connect from their
mobile device 102 to the transaction management system 130. In some
embodiments, it is possible to retrieve checkout tokens at any time
and in any quantity. In some embodiments, the mobile device 102 may
retrieve one or more checkout tokens immediately after completion
of a separate transaction for use with the next transaction, or
just before a transaction is initiated.
[0022] The mobile device 102 (under control of the payment
application) may prompt the user to tap or present the mobile
device 102 at an NFC reader 104 to continue the transaction. The
NFC chip on the mobile device 102 causes information to be passed
to the NFC reader 104 over NFC communication path 112. Such
information includes, for example, the checkout token. In some
embodiments, the checkout token is passed to the NFC reader 104
using a standard messaging protocol supported by the NFC reader
104. For example, the checkout token may be transmitted to the NFC
reader 104 in a message data field used for the PAN, in a message
data field used for track data, or in other data fields supported
by the standard messaging protocol.
[0023] In some embodiments, the message data captured by the NFC
reader 104 is combined with transaction data collected by the
merchant 108 and the merchant 108 creates a standard payment
authorization (or other standard payment message) request message
for transmission to a payment network 116. In some embodiments, the
transaction data and the NFC message data are combined together in
a single device, such as a desktop payment terminal like a Verifone
VX570 or the like, a mobile point of sale device including devices
that enable magnetic stripe and EMV transactions to be performed
using a mobile device such as the devices from companies like
PayPal.RTM., Square.RTM., and others, or a mobile device for person
to person transactions, or the like.
[0024] The payment network 116 (or an acquirer processor or other
entity associated with the payment network 116), analyzes the
request message and determines that the message should be routed to
the transaction management system 130 (the system that issued the
checkout token). This routing determination may be made at or by
any of a number of different devices or entities, including, for
example, at a payment terminal, at a retailer system (such as at
the point of transaction, point of sale, or at a retailer payment
switch), at a payment gateway, at a merchant processor system, at a
payment network, or at a payment card issuer system (or any other
system capable of reading information that would normally be passed
on by the payment terminal to enable authorization of a payment
transaction). In some embodiments, the routing determination may be
made by the merchant system 109, e.g., by consulting a BIN table or
other routing table and comparing values in a BIN table or other
routing table to values in the checkout token or other data that is
communicated from the mobile device 102 along with the checkout
token to the merchant system 109.
[0025] In some embodiments, the merchant, processor or other entity
may add additional information to the request message including,
for example, a merchant identifier, a terminal identifier, a time
stamp, a date stamp, or the like.
[0026] To determine where to route the request message, the
processor or entity may look for information such as the PAN in the
message (e.g., to identify whether the PAN falls within a range of
PANs that would signify that the message should be routed to the
transaction management system 130 to complete the authorization),
or the BIN or IIN portion of the PAN, information in the track data
that is passed as part of the message, or other data that is passed
as part of the message. In some embodiments, the checkout token may
not contain a conventional numeric PAN, but may instead contain an
alphanumeric identifier, or an identifier containing any set of
characters. In some embodiments, use of a conventional numeric PAN
is desirable since many payment transaction routing methods and
systems make routing decisions based on information contained in a
PAN.
[0027] If the processor or entity detects that the request message
should be routed to a transaction management system 130 by, for
example, seeing that the message includes a PAN that falls within a
range of PANs allocated to the operator of the transaction
management system 130 (which can also be thought of as the
authorizing entity for the request message), then the message is
routed to that transaction management system 130. In some
embodiments, different values contained in a checkout token may be
used to represent different routing paths. As an illustrative
example, routing rules and processing may be configured such that a
value of "1111" found in a checkout token could indicate routing to
a first transaction management system and the value of "1211" in a
checkout token would indicate routing to a second transaction
management system different from the first transaction management
system (where the first and second transaction management systems
could be operated by or on behalf of different entities or be
different devices or systems operated by or on behalf of the same
entity).
[0028] The checkout token included in the message is extracted and
used by the transaction management system 130 to find a match with
an existing identifier associated with an active mobile wallet
session (established when the user operated the mobile device to
perform the initial authentication). When a match occurs, the
transaction management system 130 then performs processing as
described in our co-pending applications referenced above and the
user is presented with information such as, for example: an amount
due, a merchant name, a list of available payment instruments, a
list of available offers, and perhaps a button to select to confirm
the transaction.
[0029] When the user interacts with the mobile device 102 to select
a payment instrument, the transaction management system 130 creates
an authorization message and routes it to the appropriate
authorizing entity for that payment instrument (such as the issuer
of that specific payment instrument). When the transaction
management system 130 receives a successful authorization, the
transaction management system 130 then sends an authorization
success message to the processor (the merchant acquirer, payment
network, issuer, or the like) that originally passed the request
message to the transaction management system 130. Upon receipt of
the message from the transaction management system 130, the
processor then passes a successful authorization message back up
the chain of processors such that the merchant ultimately receives
an authorization message and the transaction concludes.
[0030] One other benefit of some embodiments of the present
invention is that the operator of the mobile device 102 could still
complete a payment transaction even if the operator of the mobile
device 102 does not have an active session in place with the
transaction management system 130. This might be the case if the
user was unable to get Wifi or 3G/4G/cellular connectivity from
their mobile device 102, for example.
[0031] In some embodiments, such as when the transaction management
system 130 receives a message (with a checkout token) from a
merchant system 109 and the transaction management system 130 is
unable to match the checkout token with an active session (or
pending transaction record), the transaction management system 130
may first determine if the checkout token received was a valid
checkout token. In some embodiments, a checkout token's validity
may be determined by looking at a number of data values that may
include (but are not be limited to) the presence of the token in a
list of issued and outstanding checkout tokens, determining if the
checkout token had expired based on time to live values assigned to
the token, the presence of a valid digital signature or other value
created when the NFC radio on the mobile device 102 interacted with
the NFC reader 104, the identity of the merchant 108, information
identifying the mobile device 102 used in the transaction, the
amount of the transaction, the time of day, a security profile
associated with the merchant 108, a security profile associated
with the device, and other factors.
[0032] Assuming that the checkout token was determined to be valid,
the transaction management system 130 could create an authorization
message using a default payment credential, since the absence of an
active session with the user means that the user would not be able
to provide the transaction management system 130 with a selection
in real time. One or more default payment instruments may be
specified by the user as part of the signup process for a service
based on the present invention (as described in conjunction with
FIG. 3). Multiple default instruments might be specified, since
some merchants might not accept the users "preferred" default
instrument such as an American Express card. In addition, the user
might specify rules describing which payment instrument or
instruments should be selected based on the amount of the purchase,
the merchant, the instrument that maximizes loyalty points earned,
the instrument that results in the lowest price for the user, or a
number of other factors. These and other factors may be evaluated
separately or in combination to come up with the best selection of
payment instrument for the user. With this method, a user might
specify that if a gift card balance exists for a gift card that can
be used for a particular transaction at a particular merchant, then
the gift card balance should be exhausted with any remaining
outstanding amount to be applied against the customer's preferred
credit card. In this way, even without an active session and
without interactively specifying which instruments to use to pay
for a transaction, a split tender/multi-tender transaction can be
completed.
[0033] Processing would then proceed as described above. The
transaction management system 130 would then create an
authorization message for one or more of the default payment
instruments to be sent to an authorizing entity, and would route
the authorization or decline message(s) to the processor, which
would then pass the authorization or decline message(s) back up the
chain of processors such that the merchant 108 ultimately receives
one or more authorization and/or decline messages and the
transaction concludes.
[0034] Another benefit of the current invention is that a user
could see which payment instrument(s) had associated card linked
offers that would be applicable to a pending transaction. This
would be helpful to the user since with current payment solutions
that utilize magnetic stripe cards, or NFC or other mechanisms to
associate a mobile user, mobile device, and or a payment instrument
identifier stored on a mobile device with a pending transaction at
a point of sale, there is not an ability to show the user which
payment instruments have card linked offers that are valid at the
merchant where the user has a pending transaction before the user
selects the payment instruments to use to pay for the
transaction.
[0035] Card linked offers are typically selected by a user to be
affiliated with a particular payment instrument using a user
interface provided by the issuer of a payment card in an online
account management system. This is done in advance of any payment
transaction, and it is frequently the case that the user does not
remember when deciding which payment instrument(s) to use to pay
for a particular transaction whether there are any offers
associated with the instrument, and the terms associated with each
offer, such as which merchant(s) an offer would apply to, and what
other terms and conditions of the offer need to be satisfied such
as the amount of the transaction, time of day, SKU's associated
with goods that need to be purchased, locations where the offer is
valid, etc.
[0036] This is possible in embodiments of the present invention
because the transaction management system 130 can have real time
access to the list of any offers that are tied to a particular
payment instrument, and by comparing meta data associated with the
offer--including but not limited to the name of the merchant(s)
where the offer is valid, the location(s) of the merchant(s) where
the offer is valid, the offer terms--such as the dates when the
offer is valid, the minimum transaction size, the item descriptions
(which could include SKU numbers or other identifiers) that the
user must purchase for the offer to be valid and applicable to a
particular transaction, the type of user of the present invention
(based on a user segmentation scheme or persona that may include
the user's age, location, purchase history and any other
demographic, psychographic or behavioral data) for which the offer
is valid)--to meta data about the transaction such as the merchant
name, location, etc., the transaction management system 130 can
provide the user of a mobile device 102 with a visual indicator
associated with each payment instrument to show the user that a
payment instrument has affiliated card linked offers. In addition,
the transaction management system 130 could provide information to
the mobile device 102 to display to the user a list of the offers
including the reward the user receives when the offer is redeemed
such as the amount off the purchase, loyalty points earned, or
other reward, as well as provide access to a full list of the terms
and conditions associated with the offer. In the case where there
are multiple card linked offers that could be redeemed as part of a
transaction, the present invention can also present the user with
an interface allowing them to select which of the available offers
should be redeemed as part of the transaction. In this way,
embodiments of the present invention can help users make more
informed purchase decisions by helping users know before they
select one or more payment instruments which payment instrument(s)
have associated card linked offers that are valid for a particular
pending transaction.
[0037] It should be noted as described in our other co-pending
applications that offers may also be tied to the mobile wallet
application and are not necessarily be affiliated in all cases to a
payment instrument. Card linked offers pre-date the arrival of
mobile device based payment and mobile wallet solutions. In the
case of mobile wallet or mobile application based offers, the
issuer of the mobile wallet application might provide an interface
for users to choose the offers that they wanted to be able to
redeem when using a particular mobile wallet application. In this
way, the offers would be affiliated or linked with the wallet and
not a particular payment instrument or payment instrument issuer.
This approach has the advantage of enabling offers to be applied to
purchases regardless of which payment instrument or payment
instruments the user chooses to use to pay for a particular
transaction. Just as card linked offers and the number and variety
of offers made available are a key means for credit card issuers to
differentiate their offerings, so too will wallet linked offers
become a key means for different wallet issuers to differentiate
their offerings. In any case--card linked or wallet linked
offers--the transaction management system 130 would have access to
metadata about offers as described above. This could be a
centralized store of information about both wallet linked and card
linked offers, or it could be a decentralized data store. In the
case of a decentralized data store of offer meta data, information
stored about payment instruments might contain a link to a separate
data store perhaps controlled by a payment instrument issuer that
would provide on demand access the details about the number of
offers associated with a payment instrument, and the key terms and
conditions associated with each offer. In this way, payment
instrument issuers could retain control over data stores containing
offer meta data, and operators of transaction management systems
130 would not have to ensure that data was always synchronized
between the payment instrument issuer's repository of offer meta
data and the repository maintained by the operator of the
transaction management system 130.
[0038] Further details of some aspects of a system according to
some embodiments of the present invention will now be described by
reference to FIG. 2. FIG. 2 is a block diagram of an example
payment system network environment showing communication paths
between a mobile device 202, merchants 208, transaction management
system 230 and payment processing systems 232. Mobile device 202
may be, for example, an NFC enabled mobile telephone, PDA, personal
computer, or the like. For example, mobile device 202 may be a
mobile device having an RFID chip installed therein allowing the
device to be operated pursuant to ISO/IEC 18092, NFC IP-1 or the
ISO/IEC 14443 contactless communication standards, or other
applicable contactless communication standards and wireless
technologies including but not limited to those emerging for
Bluetooth and Bluetooth Low Energy (BLE). Further, the mobile
device 202 may be operated to interact with an NFC reader pursuant
to one or more NFC payment standards. Pursuant to some embodiments,
mobile device 202 may operate a payment application allowing mobile
device 202 to operate as a payment device as described herein. In
some embodiments, mobile device 202 is capable of accessing and
displaying Web content or otherwise accessing the Internet so that
a customer operating mobile device 202 may interact with
transaction management system 230 to initiate a transaction via a
Web interface.
[0039] Mobile device 202 of FIG. 2 can, for example, communicate
over one or more wired and/or wireless networks 201. As an example,
a wireless network can be a cellular network (represented by a cell
transmitter 215). A mobile device 202 may communicate over a
cellular or other wireless network and through a gateway 216 and
then communicate with a network 214 (e.g., such as the Internet or
other public or private network). An access point, such as access
point 218 may be provided to facilitate data and other
communication access to network 214. Access point 218 may be, for
example, compliant with the 802.11g, Bluetooth (or other)
communication standards. For example, in embodiments in which a
mobile device 202 is operating a payment application which allows
mobile device 202 to function as a payment device pursuant to the
invention, the payment application may cause or control
communication of data through network 201 to transaction management
system 230.
[0040] In some embodiments, mobile device 202 may engage in both
voice and data communications over wireless network 214 via access
point 218. For example, mobile device 202 may be able to place or
receive phone calls, send and receive emails, send and receive
short message service ("SMS") messages, send and receive email
messages, access electronic documents, send and receive streaming
media, or the like, over the wireless network through access point
218. Similar communications may be made via network 215.
[0041] In some embodiments, a mobile device 202 may also establish
communication by other means, such as, for example, wired
connections with networks, peer-to-peer communication with other
devices (e.g., using Bluetooth networking, Bluetooth Low Energy or
the like), etc. Mobile device 202 can, for example, communicate
with one or more services over networks 201, such as the
transaction management system 230 (to conduct payment transactions,
to create, edit, view or otherwise modify payment account settings
and preferences, etc.), access coupons and offers, the Web 240, and
other services 242. Mobile device 202 can also access other data
over the one or more wired and/or wireless networks 201. For
example, content providers, such as news sites, RSS feeds, web
sites, blogs, social networking sites, developer networks, etc.,
can be accessed by mobile device 202. Such access can be provided
by invocation of a web browsing function or application (e.g., a
browser) in response to a customer launching a Web browser
application installed on mobile device 202. In some embodiments, a
user may utilize a Web browser to interact with transaction
management system 230 to register payment accounts, establish
account preferences, perform payment transactions, etc.
[0042] Mobile device 202 has a display screen 236 and a data entry
device 238 (such as a keypad or touch screen, or voice interface).
Pursuant to embodiments of the present invention, the customer may
use the mobile device 202 to conduct a purchase transaction with a
merchant 208. Merchant 208 may be a physical storefront, electronic
commerce merchant, or MOTO merchant (or another person or entity).
Mobile device 202, in some embodiments, also has a camera (not
shown) or other image capture device which allows the mobile device
202 to capture an image or representation of a checkout token 210
(e.g., allowing the mobile device 202 to conduct payment
transactions as described in our co-pending application referenced
above). Pursuant to some embodiments, as described further herein,
the mobile device 202 is also able to capture, obtain or generate a
checkout token which may be communicated to a merchant 208 via NFC
communication, or via other wireless technologies such as
Bluetooth, Bluetooth Low Energy, Wifi, or audio.
[0043] Merchant 208 may operate one or more merchant systems 209 to
process payments and transactions, including, as will be described,
payment transactions pursuant to the present invention (as well as
"traditional" or standard payment transactions involving cash,
standard payment cards, or the like). Merchant system 209 may be a
networked point of sale system (such as for a physical retail
location) or it may be a shopping cart system (such as for an
electronic commerce or Internet retail location). Merchant system
209 may further be a combination of systems designed to allow a
merchant to accept payments for goods or services. In some
embodiments, merchant system 209 may be in communication with one
or more point of sale devices 212 which have display devices 213
for presenting and receiving information from customers. For
example, in the situation where the merchant 208 is a physical
retail location, a merchant system 209 may be in communication with
a number of different point of sale devices 212 each of which is
located at a different checkout lane or location within the store
(or in different stores in different geographical locations). Each
of the point of sale devices 212 may present, display, or
communicate transaction information to customers at the point of
sale (or "POS") so that the customer can approve or authorize
purchases and present payment for the purchases. Pursuant to some
embodiments, as described further herein, a POS device 212 may
include an NFC reader device allowing NFC communication between a
mobile device 202 and POS device 212. In other embodiments, the POS
device 212 may include a Bluetooth or Bluetooth Low Energy or other
wireless communication module enabling communications between a
mobile device 202 and POS device 212.
[0044] As another example, where the merchant 208 is an Internet or
other electronic commerce merchant, the merchant system 209 may be
a Web server (or a network of servers, some of which may be
Internet accessible) configured to process purchase transactions
associated with merchant 208. Point of sale devices 212, in such an
example, may be a number of remote terminals interacting with
merchant system 209 such as, for example, personal computers,
mobile devices, or the like that are able to interact with the
merchant system 209 via a network such as the Internet. Because
embodiments of the present invention are capable of initiating and
conducting transactions for both physical and remote types of
merchants, the point of sale, point of purchase, or interaction
between a buyer and merchant may be referred to as the "point of
sale" herein.
[0045] The display device 213 could be an LCD (or other display
technologies) display (e.g., such as those currently available at
many merchants in systems such as the Hypercom 4150 terminal, or
the Verifone MX870 terminal or the like). The use of the checkout
token 210 in transactions pursuant to the present invention will be
described further below. In general, however, the checkout token
210 is used by the transaction management system 230 to match a
payment request from a mobile device 202 with a payment
authorization request from the merchant 208 to complete a payment
transaction using information stored at, or accessible to, the
transaction management system 230.
[0046] In a typical example transaction, a customer may purchase
products or services from the merchant 208 by first selecting
mobile payment as a payment option, performing an authentication
process with a payment application on a mobile device 202 (or via a
Web browser interacting with transaction management system 230),
obtaining or generating a checkout token 210, communicating the
checkout token 210 (via an NFC communication) to the merchant 208,
receiving transaction details and a payment account list or list of
preferred or eligible accounts from the transaction management
system 230, selecting a payment option on the mobile device 202,
and submitting a customer payment authorization request to a
transaction management system 230 over a network 201.
[0047] The selection of a payment option involves receiving
information identifying one or more payment accounts available to
the customer. The available payment accounts may be those specified
by the customer during a registration process such as the process
described further below in conjunction with FIG. 3. Pursuant to
some embodiments, the presentation of the different payment account
options may include applying one or more rules or preferences to a
list of available payment accounts so that the customer is
presented with the account(s) that are best suited or available for
the current transaction. The customer selects the payment account
(or accounts, in the case of a split tender transaction) to use and
the information is transmitted to the transaction management system
230. In some embodiments, all of the customer's available payment
accounts may be displayed to the customer after the customer has
been authenticated. In some embodiments, the transaction management
system 230 may select the best payment account or accounts to use
to complete the transaction based on preferences specified by the
user. This is especially useful in situations where the user's
mobile device 202 cannot connect to external systems like the
transaction management system 230.
[0048] In some embodiments, the list of accounts later received
from the transaction management system (after it processes the
customer transaction lookup request) may include additional
metadata or information associated with each payment account (e.g.,
such as the current available account balance, any special offers
available if the account is used in the current transaction, etc.).
In some embodiments, the list of accounts later received from the
transaction management system may include fewer accounts based on
the application of rules at the transaction management system
(e.g., such as the application of one or more customer, merchant or
system rules). For example, a rule may specify that a specific
payment account not be used for low dollar value transactions. In
such a case, that specific payment account would not be included in
the list of accounts sent from the transaction management system in
response to the customer transaction lookup request. Put another
way, the list of payment accounts received from the transaction
management system after it processes the customer transaction
lookup request may be a subset of all the accounts the customer has
registered.
[0049] After the merchant 208 receives the checkout token from the
mobile device 202 (via the NFC communication link between the
mobile device 202 and the NFC reader), the merchant 208 transmits a
merchant payment authorization request message to the transaction
management system 230 over a network 220. Pursuant to some
embodiments, the routing of the message to the transaction
management system 230 includes mapping to or identifying the
transaction management system 230 by using the checkout token
(e.g., based on the BIN, PAN or other information in or associated
with the checkout token received from the mobile device 202). The
transaction management system 230 matches the customer payment
authorization request (received from the mobile device 202 over
network 201) with the merchant payment authorization request
(received from the merchant 208 over network 220) by using the
checkout token 210.
[0050] In some embodiments, the transaction management system 230
then transmits a customer payment confirmation request message to
the customer's mobile device 202, enabling the customer to have a
final opportunity to confirm or cancel the payment transaction. For
example, the customer may be prompted to "confirm" or "cancel" the
payment transaction. The prompt may provide additional information
about the transaction and the selected payment account so the
customer can have detailed information about the transaction before
selecting "confirm" or "cancel". In some embodiments, customers may
be given the opportunity to set preferences or otherwise configure
the mobile payment application to enable or disable certain
messages or transaction steps. As a specific example, customers may
be given the opportunity to receive (or not receive) customer
payment confirmation request messages.
[0051] Once the final confirmation to proceed with the payment has
been received from the customer's mobile device 202, the
transaction management system 230 creates an authorization approval
request message for transmission through one or more payment
processing network(s) 232 to cause the authorization, clearing and
settlement of funds for the transaction. This request message
includes the transaction details, such as the amount of the
transaction or other information, from the merchant payment
authorization request (received from the merchant 208) and the
actual payment credentials associated with the payment account
selected by the customer. The actual payment credentials may be
obtained by using the payment account selection information and
performing a lookup of actual payment account credentials
previously stored in a database or location accessible to the
transaction management system 230. The authorization approval
processing may be performed using standard financial authorization
processing over one or more payment processing networks 232 (e.g.,
such as the VISANET.RTM. network operated by Visa, Inc., an
Automated Clearing House system such as NACHA, PayPal.RTM., or the
like). Once the availability of funds is confirmed, the transaction
management system then sends a merchant payment authorization
response message to the merchant 208 so the transaction can be
completed at the point of sale 212, and a customer payment
authorization response message to the customer's mobile device
202.
[0052] Pursuant to some embodiments, before a customer can use a
mobile device (such as the mobile device 202 of FIG. 2) to conduct
a purchase transaction using the present invention, the customer
must perform a registration process such as the process described
in conjunction with FIG. 3. Data collected or provided in
association with the process 300 may be stored at or be accessible
to one or more databases associated with the transaction management
system 230.
[0053] The registration process 300 of FIG. 3 begins when a
customer first (at 302) interacts with a registration server (which
may be a component of, or related to, transaction management system
230 of FIG. 2) to initiate a registration process. For example, the
customer may operate an Internet browser (either on a mobile device
or another computing device) to access a registration Web page
associated with the registration server. The registration Web page
may request the customer provide some identifying information to
begin the account creation process. For example, a customer may
provide name, address and other contact information as well as
contact preferences, including one or more email addresses and
phone numbers. A customer identifier or other unique record (or
records) may be established in a database and may be used to
uniquely identify the customer. The customer identifier may be an
alphanumeric identifier assigned by the transaction management
system 230 or may be information based on or provided by the
customer (e.g., such as a mobile phone number or identifier
associated with a mobile device 202).
[0054] Processing continues at 304 where the customer establishes
an account. In some embodiments, the account creation includes
providing contact and identifying information associated with the
customer, as well as information identifying one or more mobile
device(s) from which the customer wishes to make transactions. Each
mobile device 202 may, for example, be identified by its phone
number and/or other unique identifier(s) (such as a hardware serial
number, an ASIN, a UUID in the case of an iPhone, a component
serial number such as a CPU serial number, a unique identifier
created from a series of configuration settings on the device, or
the like). In some embodiments, where the customer registers from a
browser on their mobile device, or by first downloading a payment
application having a registration module onto their mobile device,
the system may capture unique identifying information associated
with the mobile device (e.g., such as a hardware serial number, an
ASIN, a UUID or other device identifiers).
[0055] Processing continues at 306 where the customer provides
information about one or more payment devices or payment accounts
that the customer wishes to have associated with the payment system
of the present invention. For example, the customer may enter
information about one or more credit cards, debit cards, gift
cards, bank accounts, checking accounts, or the like. The
information about each account includes the actual payment
credentials or sufficient information to process a transaction
using the account. For example, with respect to a credit or debit
card, the information may include: the primary account number (or
PAN), the expiry date, and the verification code. With respect to a
bank account, the information may include: the routing number and
the account number. Other information, such as bank or issuer
information may also be entered at 306. Some or all of the
information may be stored in one or more fields of one or more
database tables accessible by the transaction management
system.
[0056] Processing at 306 may also include processing for the
customer to provide information about loyalty accounts, membership
accounts, reward accounts or the like, as well as information used
by the transaction management system to manage offers or discounts
available to the customer. For example, the customer may also
register one or more discounts or offers in an offer database,
and/or one or more loyalty program accounts stored in one or more
databases accessible to the transaction management system. In some
embodiments, the discounts or offers stored or accessible in a
database may be "clipped" or "accepted" by the customer by browsing
a set of offers or discounts available to the customer (e.g., by
interacting with an offer or discount selection system on their
mobile device, or via a Web browser). Once an offer or discount has
been accepted by the customer, details of the offer or discount may
be stored in one or more database records associated with the
customer. Each offer or discount may be identified by an offer
identifier and be associated with the customer (e.g., via a user
identifier and a specific mobile device identifier) and may have
offer details, preferences or rules, other offer metadata, and
possibly a balance.
[0057] During the customer registration process (and subsequently,
during account update transactions), the customer may provide
information about one or more loyalty or reward accounts that the
customer wishes to make available via their mobile device. This
account information may be stored in a database accessible to the
transaction management system. For example, each loyalty account
associated with a customer (e.g. via a user identifier and/or a
specific mobile device identifier) may have account details and one
or more rules or preferences associated with the use of the loyalty
account.
[0058] Pursuant to some embodiments, the data associated with the
actual payment accounts of a customer are securely stored in a PCI
compliant database. In some embodiments, by securely storing
payment card data (including expiry date and verification codes),
payments made using the present invention may qualify for reduced
interchange as "card present" transactions. Pursuant to some
embodiments, a customer may add, remove or update account
information as needed.
[0059] As an illustrative example, a customer may enter information
about several loyalty or reward accounts, such as a Kroger shopping
card number, a CVS discount card number, and a Groupon account
number and password. Other information may be provided to allow the
identification and access to one or more loyalty, reward or other
accounts associated with the customer. By providing this account
information, the customer is able to access or interact with the
registered loyalty or reward accounts using the mobile wallet as
will be described further below. The customer may also provide
information identifying one or more discounts or offers. This
information may be provided during processing at 306, or it may be
provided during subsequent processing in which the customer clips
or otherwise selects from a variety of offers or discounts that are
available. Once the customer has clipped or otherwise selected an
offer, details of the offer may be associated with the customer's
account information and be accessible to the transaction management
system during transaction processing of the present invention.
[0060] Processing continues at 308 where the customer may
optionally establish one or more preferences or rules associated
with the use of one or more of the accounts entered at 306. For
example, the customer may designate one of the accounts as the
"primary" or default account. Other rules and preferences may also
be set to enable accounts to be selected and used in an efficient
and logical manner. For example, a customer may specify priorities
or other account-based rules to indicate how a particular payment
account should be treated with respect to other payment accounts. A
customer may also specify spend limitations or balance requirements
that govern how and when a payment account is to be presented as an
option. A customer may also specify the order in which accounts are
displayed on the mobile phone, based on what merchant they are
purchasing from, or the funds available in each account, or the
rewards received for using each account.
[0061] In some embodiments, a rule (such as a customer-specified
rule), may cause a payment process to proceed more quickly, or with
fewer customer steps, or how to handle payment account selection if
the mobile device 202 cannot connect to the transaction management
system 230 to enable the customer to interactively specify the
payment account(s) to use to complete a transaction. For example, a
customer may specify that when making a purchase (or a certain type
of purchase, such as a purchase below a certain dollar amount) at a
specific merchant, that a default payment account be used. In such
situations, a purchase transaction using the present invention may
proceed without need for the customer to select or confirm the
selection of a payment account--it is done automatically by
application of the customer-specified rule.
[0062] For example, in some embodiments, the customer may have
specified one or more "autopay" preferences which are applied when
certain transaction conditions apply. As an illustrative example, a
customer may have specified that a specific credit card (registered
for use in the mobile payment system) is to be used whenever the
customer uses the mobile payment system to conduct transactions. In
the event that such an "autopay" preference is established, the
customer need not select a specific payment account for use in
individual transactions; instead, the default (or "autopay")
account is automatically selected by the mobile payment system and
used for the transaction. As another example, the customer may
specify one or more autopay preferences for transactions that meet
specific conditions. As an illustrative example, a customer who has
a Starbucks prepaid card may specify that the Starbucks prepaid
card be used as the default payment account for any transaction at
any Starbucks store. In such an embodiment, the fact that a
transaction is being conducted at a Starbucks store may be
determined based on information obtained during the transaction
(e.g., such as from information received by the transaction
management system from the merchant after the merchant receives a
checkout token from the mobile device). In some embodiments,
information received from the mobile device may also be used to
identify the merchant or location (such as, for example, using
location information received from the mobile device). The merchant
information is then compared to stored preference information and
rules, and a determination is made that the customer has specified
an autopay rule that applies to the transaction at Starbucks and
that the rule indicates that the transaction should be completed
using the Starbucks prepaid card.
[0063] Those skilled in the art will appreciate, upon reading this
disclosure, that a wide variety and type of account-level rules may
be specified to allow a customer to manage how (and when) payment
accounts are presented as payment options. Further, the transaction
management system may also store information associated with other
levels or types of rules that are applied to transactions to
determine which payment account(s) are available for use in any
given transaction. For example, in some embodiments, a hierarchy of
rules may be defined which include a global set of rules defined by
(i) a partner or entity operating the system of the present
invention, (ii) issuing partners participating in the system, (iii)
acceptance partners participating in the system, (iv) customers of
the system, (v) specific devices of customers of the system, (vi)
acceptance locations (or merchant locations) participating in the
system, and (vii) acceptance points (or specific point of sale
devices) participating in the system. For example, an operator of
the present invention may specify the types of payment tender that
may be supported by the system (e.g., the operator may configure
the system to allow credit card and debit card payment accounts,
but to not support ACH transactions). In some embodiments, these
partner level rules may be inherited by all of the other (child)
entities by default (e.g., a partner rule that ACH transactions are
not supported is inherited by all participants in that partner's
system). These hierarchical rules may be stored at or accessible by
the transaction management system and may be enforced during
transactions such that for a given transaction, multiple rules may
be consulted prior to determining which of a customer's set of
registered payment accounts is available for use in a specific
transaction at a specific merchant and point of sale device. Those
skilled in the art will also recognize that the databases
accessible to the transaction management system storing information
about payment accounts, loyalty accounts, coupons, offers, and
payment rules may be controlled and managed by entities other than
the entity controlling and managing the transaction management
system 230.
[0064] As more specific illustrative examples, a set of rules may
be defined by an issuer of the mobile payment application. The
issuer may define which tender types are supported by the mobile
payment application, as well as metadata around each supported
tender type, which can be used to drive business rules when a
customer adds payment accounts to their preferences and when the
customer conducts transactions using the mobile payment
application. The customers and the mobile devices associated with
the issuer inherit these issuer rules by default, and the issuer
can define in which order the tender rules will appear on mobile
devices at different acceptance partners. These tender rules and
ordering rules can be defined by the items involved in a
transaction, the total purchase amount of a transaction, offers,
discounts or loyalty accounts associated with a transaction,
etc.
[0065] As described herein, customers can define customer-specific
rules within the rules of their issuer. For example, customers can
associate specific payment instruments/accounts with specific
merchants (or acceptance partners) and locations. For example, a
customer may set a rule to always use their Target Red Card when
making purchases at any Target location. Customers can also define
rules around devices. For example, a customer can define what
payment accounts or instruments are available for each mobile
device associated with their account or wallet. A customer could,
for example, have two or more mobile devices associated with the
system of the present invention, and one of those mobile devices
could have rules associated with it that allow it to only be used
with one set of payment accounts, while a second mobile device
could have a different set of payment accounts associated with it.
As a specific, illustrative example, a parent could have a primary
mobile device for their use, and a secondary mobile device for a
child's use. The customer may also establish one or more rules
associated with purchase thresholds and other usage parameters as
described herein.
[0066] Merchants (or acceptance partners) can establish rules
regarding which tenders are accepted within the rules set at the
issuer level. For example, a merchant may establish rules regarding
discounts and special offers associated with specific tender types.
For example, a merchant may define a rule that for purchases
greater than $50, a customer will receive a $10 discount if the
merchant's gift card is used. These merchant or acceptance partner
rules may be automatically inherited by acceptance locations and
acceptance points of the merchant. In some embodiments, acceptance
locations and acceptance points may override these rules and define
their own rules of acceptance within the universe of allowed
tenders set by the issuer or the merchant.
[0067] As a specific illustrative example of this hierarchical
application of rules, an example of a customer process to add a new
payment account will now be presented. In the example, the issuer
of the mobile payment application has defined or established a set
of rules relating to the supported tender types of mobile
applications issued by the issuer. The set of rules is stored at,
or accessible to, the transaction management system in one or more
databases which include one or more lists of supported tender
account types (e.g., credit, debit, gift, or the like) and tender
network types (e.g., Visa.RTM., MasterCard.RTM., American
Express.RTM., Discover.RTM., or the like). When a customer attempts
to add a payment account to their list of payment accounts, the
transaction management system retrieves the relevant tender type
policy from the issuer, and the system determines whether the new
payment account satisfies the policy rules. For example, if an
issuer specifies that the Diners Club.RTM. network is not
supported, and if the customer attempts to add a Diners Club
payment account to their list of accounts, the transaction
management system may alert the customer that the account cannot be
added. By allowing such a hierarchical application of rules,
preferences and policies, embodiments allow improved selection of
payment accounts, discounts, loyalty accounts and other transaction
controls during transactions involving the present invention.
[0068] In an illustrative example, a customer may specify the
following account preferences: (i) reduce the use of credit, and
(ii) reduce transaction fees. As a further illustrative example,
the customer may also specify rules to be applied when specific
payment accounts are analyzed for use in a given transaction: (i) a
Starbucks gift card balance should be used where possible (having
been assigned the highest priority), (ii) a checking account or the
debit card associated with the checking account should be used as
the second highest priority (and further, to specify not to use the
checking account if a transaction would reduce her balance to below
$1,000), and (iii) a credit card should be the final payment
option, having the lowest priority.
[0069] When a customer, in an illustrative example, uses a mobile
device to conduct a transaction using the present invention, the
transaction management system will compare the rules and
preferences the customer has specified to the details of the
transaction to recommend which payment account(s) are available for
the transaction. For example, if the customer uses the mobile
device to purchase a cup of coffee at Starbucks, the transaction
management system will inform the customer that the payment account
associated with Starbucks (e.g., a Starbucks gift card) may be used
for the purchase. In this manner, customers having a variety of
payment accounts may be presented with choices of payment options
that are based on their overall preferences and usage objectives.
Further, a payment account that is unavailable or unsuitable for a
particular transaction may be identified as such by the transaction
management system so that the customer need not be presented with
that payment account as an option (e.g., if a customer is
purchasing gas at a gas station, the customer's Starbucks gift card
will not be available as a payment option for that transaction).
Further details of how payment accounts are presented to a customer
during a transaction are provided below in conjunction with FIG.
5.
[0070] In some embodiments, processing may continue at 310 if the
customer operates or uses mobile devices that are capable of
operating an application that is associated with the present
invention (such as an iPhone.RTM. or an Android.RTM. phone or
Windows.RTM. phone). At 310, the customer is prompted to download
and install an application on their mobile device. The application
allows the customer to operate their mobile device to quickly and
easily conduct payment transactions pursuant to the present
invention. For phones or devices that are not capable of running
such an application, a link or Web page may be created or provided
to the customer that may be accessed via a mobile phone browser, so
that the customer can conduct payment transactions pursuant to the
present invention.
[0071] Once a customer has established an account and registered
one or more payment accounts (and, optionally, one or more loyalty,
reward or other accounts and/or information about desired offers
and discounts) with the transaction management system, the customer
may utilize the system of the present invention to conduct purchase
transactions at merchants that support transactions of the present
invention.
[0072] An illustrative transaction process 400 will now be
described in conjunction with FIGS. 4-6 (while also referring to
the components of system 200 of FIG. 2). FIG. 4 depicts a
transaction process from the perspective of a merchant (such as
merchant 208), FIG. 5 depicts a transaction process from the
perspective of a mobile device (such as mobile device 202), and
FIG. 6 depicts a transaction process from the perspective of
transaction management system (such as system 230 of FIG. 2). In
general, the three transaction processes are performed in parallel
or in conjunction with each other to perform a payment transaction
pursuant to some embodiments of the present invention. Each of the
transaction processes begin when a customer (who participates in
the payment system of the present invention) is done shopping or is
otherwise ready to make a purchase at a point of sale. For example,
the processes may begin once a customer has selected goods or
services to purchase and has taken them to a point of sale to
purchase them. The point of sale may be a checkout lane at a retail
store, an electronic shopping cart at an ecommerce store, a clerk
or waiter at a restaurant, a gas station pump, or the like, or it
may be one person using the present invention to pay another
person.
[0073] Reference is first made to FIG. 4, where a transaction
process 400 is shown. The process of FIG. 4 is generally presented
from the perspective of a merchant. For example, transaction
process 400 may be performed by or at a merchant 208 and may be
performed using software or systems associated with a merchant 208
such as, for example, merchant system 209 and point of sale device
212, and more particularly, pursuant to some embodiments, where the
point of sale device 212 includes or is an NFC, Bluetooth, or other
wireless reader. Processing begins at 402 where the goods or
services are rung up to total the purchase. Processing continues at
404 where the point of sale device 212 (or the clerk) prompts the
customer to select a payment option, and a determination is made
whether a mobile payment option is selected. If the mobile payment
option is not selected, processing continues at 406 where standard
payment processing or processing to complete the purchase using
another payment option occurs.
[0074] If the mobile payment option is selected, processing
continues at 408 where the merchant system 209 receives a checkout
token from the mobile device via an NFC communication between the
mobile device 202 and an NFC reader associated with the point of
sale device 212. The NFC reader may receive the checkout token (and
other information from the mobile device 202) pursuant to an NFC
payment scheme, such as pursuant to Visa.RTM. Paywave,
MasterCard.RTM. PayPass, Discover.RTM. Zip, or other NFC
communication schemes, such as those supported or promoted by
American Express.RTM., Softcard.RTM., or the like. Further, the NFC
reader may receive the checkout token using NFC passthrough mode, a
mode for interacting with an NFC reader where a mobile device can
interact with a custom application on an NFC reader to facilitate
data interchange between the mobile device 202 and the NFC reader.
The data transmission between the mobile device 202 and the NFC
reader may comply with other standards, such as the NFC Data
Exchange Format ("NDEF") available at www.nfc-forum.org, or the
like.
[0075] The checkout token and other associated information may be
presented to the point of sale device 212 using any one of the
common NFC payment schemes, including the Visa Paywave scheme, the
Mastercard PayPass scheme, the Discover Zip scheme, American
Express' ExpressPay scheme, the Google Wallet scheme, or using the
so-called "NFC Pass-through mode", a mode for interacting with an
NFC payment terminal where a mobile device can interact with a
custom application on the payment terminal supporting Pass-through
mode to facilitate data interchange between the mobile device and
the payment terminal. Such an approach provides a number of
desirable benefits. For example, when the NFC reader is activated
it starts to poll for an NFC supported card or emulated card (e.g.
mobile device) when the reader detects a card it will request an
Application Identifier (AID) from the emulated card. When
leveraging pass-through mode, the reader can receive an AID
specifically assigned to the issuer of the payment application on
the mobile device and the point of sale device 212 (or merchant
systems) can drive specific business logic for the purposes of
routing the data transmitted from the mobile device to the
appropriate system. This approach can be used without impacting
current schemes like PayWave, Zip, and PayPass as well. If the
initial AID returned is not recognized, the NFC terminal will then
fail over to one of the existing NFC schemes used for traditional
NFC payments that may not be related to the scheme assigned to the
payment application invoked by the user. In some embodiments,
existing NFC schemes may be leveraged pursuant to the present
invention by properly encoding the checkout token data and to
create a mobile application that would pass an AID that is expected
per the "common NFC schemes" listed above for the purposes of
transmitting the checkout token data. By properly formatting the
checkout token in this manner, the data can be made available to
the appropriate system (POS, Switch, Payment Processor, etc) via an
existing NFC scheme after read record event.
[0076] In some embodiments, the checkout token is received by the
NFC reader in a field of a standard NFC message format, such as in
a field designated for carrying information such as a PAN. As
described further herein, the checkout token, in some embodiments,
may be formatted as a PAN, allowing the merchant system 209 to
process the message using standard processing methods (e.g.,
without requiring additional or modified software). For example, in
some embodiments, the checkout token may be presented in the
message received over the NFC communication link as a 16 digit PAN
which may then be used to identify that the transaction is a mobile
payment transaction pursuant to the present invention and to route
a merchant payment authorization request message to the transaction
management system 230.
[0077] In some embodiments, the checkout token information is used
to make a routing determination at 410 to transmit and route a
merchant payment authorization request (including, for example, the
checkout token, the transaction amount and other transaction data)
to a transaction management system 230. In some embodiments, the
routing determination may be made by the point of sale device 212
or other components of the merchant system 209 such as a merchant
payment switch.
[0078] Many merchants 208 operate one or more payment switches to
route different types of transactions (such as credit, debit, gift,
loyalty, and stored value card transactions) to different
authorization entities. Pursuant to some embodiments, a merchant
payment switch may receive the information obtained by the NFC
reader and use information in the message (including the checkout
token) as an identifier to route the transaction involving the
mobile device to the transaction management system. For example,
the checkout token may be formatted as a PAN, and the merchant
payment switch, upon receiving a transaction involving the checkout
token, could determine that the checkout token (e.g., formatted as
a PAN) has a format or a value such that the transaction should be
routed to a particular transaction management system 230. Examples
of merchant payment switches include those provided by ACI
Worldwide, Inc., including its Base24 payment switch. The merchant
payment switch (or other device or system used to make the routing
decision of the present invention) may be an on-premises component
(located at the merchant location) or it may be a hosted component
(located remote from the merchant location). The merchant payment
switch (or other device or system used to make the routing decision
of the present invention) may also be performed by another entity
(such as, for example, a merchant acquirer processor, a payment
network, a gateway provider, or the like).
[0079] Use of the merchant's payment switch to route the
transaction to the transaction management system 230 provides a
number of desirable benefits. For example, a payment switch
typically receives authorization request messages from a point of
sale system or payment terminal 212, and then formats the
authorization request in the format appropriate for a particular
authorization entity, typically including a PAN or other payment
account identifier to be used by the authorizing entity to
determine which payment account should be used to pay the merchant
208 for the transaction. For example, the authorization message for
a gift card transaction may be formatted differently than the
authorization message for a credit card transaction. Given that the
authorization entity for a gift card transaction may be different
than the authorization entity for a credit card transaction, the
payment switch also handles all of the details around delivering
the message to the appropriate authorization entity, including but
not limited to security credentials to pass to the authorizing
entity, merchant identifiers to associate the transaction with a
particular merchant, as well as the communication technology to use
to deliver the authorization message, which could be TCP/IP,
dialup, or other communication technologies.
[0080] In addition, the payment switch is also typically
responsible for creating and managing reporting and settlement
information so that the merchant 208 can keep track of the payment
instruments that were used to pay for the goods associated with a
particular in store purchase transaction. The payment switch might
create a report specifying that for point of sale transaction 123
on Mar. 5, 2015 at store number 12, Visa credit card number
1111333355557777 with expiration of 2/18 was used to pay for the
transaction, or that for transaction 124, merchant gift card number
0000222244446666 was used to pay for the transaction.
[0081] As a result, in embodiments where a merchant's payment
switch is used to make the routing determination of the present
invention, although the PAN used as a checkout token might conform
to the specification for a payment card PAN (such as a debit card
PAN or a credit card PAN), ultimately the authorization for the
payment may be completed using a completely different payment
account identifier than the PAN used for the checkout token. This
may be the case because the payment switch upon reading the
PAN--say it is 4111333355557777 which could be a PAN for a VISA
credit card--might discover that this PAN falls within the range of
PANs designated for use with the present invention, and that the
PAN and all information associated with the PAN including pending
transaction details should be routed to the transaction management
system 230.
[0082] The merchant payment switch (or other components or systems
associated with the merchant 208) use the checkout token (as well
as other transaction data from the point of sale device 212) to
create and transmit a merchant payment authorization request at
410, including the checkout token received from the mobile device
202, a transaction amount, and other transaction data (such as a
terminal identifier, date, time, enhanced transaction data, etc.)
to a transaction management system 230 (e.g., via a network such as
network 220). The merchant payment authorization request is then
used by the transaction management system 230 (as will be described
further below in conjunction with FIG. 6), to create a pending
transaction in a merchant transaction queue.
[0083] Processing at the merchant 208 continues at 412 where the
merchant system 209 receives a merchant payment authorization
response message from the transaction management system 230. The
merchant payment authorization response message is generated by the
transaction management system 230 after certain customer-related
processing steps (described in FIG. 5) and certain transaction
management system-related processing steps (described in FIG. 6)
have been completed, and after one or more payment accounts
selected by the customer (using their mobile device 202) or one or
more payment accounts selected by the transaction management system
230 through a rule or preference have been authorized for the
purchase transaction. Processing continues at 414 where the
merchant system 209 is operated to cause the generation of a
transaction receipt to complete the transaction.
[0084] Of note in the merchant processing described above is that
at no point, in some embodiments, does the customer provide actual
payment account data to the merchant 208. Those skilled in the art,
upon reading this disclosure, will appreciate that such a process
has desirable fraud and other benefits.
[0085] Pursuant to some embodiments, the process of FIG. 4 (and
similarly, for FIGS. 5 and 6) may be modified to allow the merchant
to transmit a merchant payment authorization request before the
transaction total has been calculated. Such an embodiment generally
proceeds as follows. First, at the beginning of every new checkout
event, the merchant transmits a merchant payment authorization
request to the transaction management system 230. This merchant
payment authorization request contains information identifying the
checkout token received from the mobile device 202, the merchant
208 and, in some embodiments, a point of sale terminal identifier
and/or a unique transaction identifier, but it contains no amount
due information, as the clerk has either not yet started to ring up
the goods, or is in the middle of ringing up the goods. In response
to this merchant payment authorization request, the transaction
management system 230 updates information in a pending transaction
queue or record associated with the checkout token, awaiting
further transaction information from the merchant 208.
[0086] Such embodiments allow the transaction management system 230
to retrieve the customer's available payment accounts that are
appropriate for the merchant and customer based on any available
rules.
[0087] Further, in some embodiments, by transmitting the merchant
payment authorization request early in a transaction (before
calculation of a transaction total), the transaction management
system 230 has an opportunity to provide any relevant offers,
coupons or loyalty incentives to the customer. For example, if the
customer has registered her loyalty credentials with a particular
merchant (such as the example introduced above, where Jane shops at
Starbucks frequently), then before the total amount due is
displayed, the merchant may want to cause an offer or promotion on
the customer's mobile device that are appropriate for or tailored
to the specific customer. This allows for advertising and
promotional offers to be displayed to the customer before they
finish the checkout process.
[0088] In general, a transaction process in which the merchant
payment authorization request message is generated prior to the
calculation of a total amount due proceeds as follows. First, the
merchant payment authorization request message (including the
checkout token received from the mobile device 202) is generated
and transmitted to the transaction management system 230. The
request does not include the total amount due (but includes the
checkout token and information identifying the merchant and/or the
point of sale terminal or checkout lane). The transaction
management system 230 updates a pending transaction record
associated with the checkout token.
[0089] The transaction management system 230 matches the
information (using, for example, the checkout token) with the
pending transaction data (which, at this point in the transaction,
may simply include information identifying the customer). The
transaction management system 230 returns information to the mobile
device 202 including information identifying the merchant and
possibly a list of available payment accounts (but no amount due as
it has not yet been communicated to the system 230). Any targeted
offers or advertisements may also be delivered to the mobile device
at this time. While the customer is waiting for the transaction
total, a message may be displayed on the mobile device 202
informing her that the device is "waiting for an amount due" (or
similar message). After the merchant calculates the transaction
total, the merchant transmits the total in an updated merchant
payment authorization request message to the transaction management
system 230. The system 230 uses this information to update the
pending transaction record and then causes a message to be
transmitted to the mobile device 202 to update the mobile device
202 with the total amount due (and may also include information
about a list of available payment accounts that may be used in the
transaction). The mobile device 202 may be updated to display the
total as well as any loyalty savings (if any were earned in the
transaction) as well as the list of available payment accounts. The
customer then selects her desired payment account(s) to complete
the transaction as normal. Those skilled in the art will appreciate
that other modifications may be made to some or all of the
processes shown herein to achieve different transaction flows.
[0090] Reference is now made to FIG. 5, where a further transaction
process 500 is shown. The process 500 is shown from the perspective
of a customer operating a mobile device. For example, transaction
process 500 includes a number of steps that may be performed by a
customer operating a mobile device (such as the device 202 of FIG.
2) to complete transactions pursuant to the present invention. As
described above, the process 500 may be performed in conjunction
with the process 400 performed by the merchant 208. Processing
begins at 502 where a customer who is a participant in the mobile
payment program of the present invention launches a mobile payment
application on their mobile device 202. The mobile payment
application may be an "app" or computer program code stored on the
mobile device 202, or, in some embodiments, the mobile payment
application may be accessed by pointing a Web browser associated
with the mobile device 202 to a Web page associated with a mobile
payment application over the Internet, or by moving the phone in
proximity to a payment terminal device such as an NFC payment
terminal or Bluetooth enabled payment terminal associated with the
point of sale device 212. For the remainder of this discussion of
process 500, it will be assumed that the mobile payment application
is an application stored on the mobile device 202 (but such
discussion is not intended to limit the application of the present
invention to such an embodiment).
[0091] Processing continues at 504 where the customer is prompted
to enter authentication information. For example, the customer may
be prompted to enter information such as a user identifier, a
password, a biometric identifier such as a fingerprint, iris scan
or voiceprint, or other credentials into the mobile device 202.
Processing at 504 may also include collecting or generating
device-related information for use in authenticating the customer.
The customer authentication information, as well as any
device-related information, may be transmitted to the transaction
management system 230 (e.g., over a network 201) for authentication
by the transaction management system 230 (as described further
below in conjunction with FIG. 6). In some embodiments,
authentication may occur locally on the mobile device 202. A
determination is made at 506 whether the authentication passed or
failed (e.g., based on a response received from the transaction
management system 230). If the authentication failed, processing
may continue at 508 where the customer is informed of the failure
and is either prompted to use a different form of payment or to
reattempt the authentication process.
[0092] Processing continues at 510 if the authentication processing
is successful (that is, if the customer and the device have
successfully been identified by the transaction management system
230), where the transaction management system 230 assigns,
generates or otherwise provides a checkout token for use in the
transaction to the mobile device 202. In some embodiments, the
checkout token may be partially or fully generated under control of
the mobile application in response to information provided by the
transaction management system 230. In some embodiments, the
checkout token may be generated and delivered to the mobile device
202 at any time in advance of the customer conducting an actual
transaction, and the checkout token in these embodiments would be
stored on the mobile device 202. Processing at 510 may also include
processing by the transaction management system 230 to create a
pending transaction record in a transaction queue for use in
conducting the transaction.
[0093] Processing continues at 512 where the customer presents (or
"taps") the mobile device 202 to an NFC reader at the merchant 208.
Pursuant to some embodiments, information is transmitted from the
mobile device 202 to the NFC reader over an NFC communication
interface, and the information may include the checkout token. In
some embodiments, the checkout token is passed to the NFC reader in
a message formatted pursuant to an NFC payment scheme (such as the
Visa.RTM. Paywave, Discover.RTM. "Zip", or the MasterCard.RTM.
PayPass schemes). Further, in some embodiments, the checkout token
may be formatted as a PAN and passed in a field of a message
typically used for a PAN in a payment transaction (although as
discussed herein, the checkout token may be formatted in other ways
and included in other fields of a message).
[0094] Processing continues at 514 where the mobile device 202
receives the transaction details and, in some embodiments, a list
of available payment accounts from the transaction management
system 230. For example, at 514, the mobile device 202 may receive
a message including a number of data elements, including data
associated with the current transaction (such as the transaction
total, the merchant name and information, and other transaction
details) as well as data identifying the customer's payment
account(s) that may be used for the current transaction, and
information about the order in which the payment accounts should be
presented to the customer, as well as marketing messages or
advertisements that might be displayed in proximity to the payment
account information. The data identifying the customer's payment
account(s) may include proxies or non-sensitive identifiers used by
the transaction management system 230 to identify each account
(rather than the actual payment credentials). Further, the data may
include information about current account balances, loyalty
programs, discounts, marketing messages, or the like associated
with one or more of the available payment accounts, or associated
with the overall mobile wallet account.
[0095] Processing continues at 516 where the mobile device 202,
under control of the mobile application, presents the transaction
details and enhanced payment account choice(s) to the customer on a
display screen of the mobile device 202. For example, if the
customer (during the registration process 300) provided information
about one or more payment accounts, the customer may be given the
opportunity to select which one(s) of those accounts are to be used
in the current transaction. For example, the customer may be
presented with a display of options such as shown in FIG. 8A. In
some embodiments, the display of options may include information
about the status of each of the available accounts (e.g., such as
the balance, the current interest rate, any current rewards, any
card linked offers associated with an account, or loyalty points,
etc.) so that the customer may select the most appropriate account
or set of accounts for use in the current transaction. In some
embodiments, the actual payment account information is not stored
in the mobile device; instead, a non-confidential or non-sensitive
identifier is used to identify the account (where the actual
account number is stored at the remote transaction management
system 230). In some embodiments, the customer may select to split
the transaction among two or more payment accounts.
[0096] Pursuant to some embodiments, the payment accounts available
for use in the payment transaction are displayed in a priority or
preference order based on any combination of: (i) rules or
preferences established by the customer (e.g., such as the rules or
preferences defined by the customer at 308 of FIG. 3 during a
registration process), (ii) rules or preferences established by the
merchant, (iii) rules or preferences established by the issuer of a
payment account, and (iv) rules or preferences established by the
transaction management system operator. A hierarchy or ordering of
rules or preferences and their priorities may be specified to
ensure that there are no conflicts between rules or
preferences.
[0097] In some embodiments, the payment accounts available for use
in the transaction are displayed in order based on one or more
rules established by the merchant or based on the identity of the
merchant 208. For example, the transaction management system may
determine the identity of the merchant based on information
received from the merchant 208 and may then determine if any
merchant-specific rules have been established. Examples of merchant
specific rules may include rules regarding interchange (e.g., such
as rules which allow the merchant to reduce interchange by
requiring PIN entry for debit cards, etc), or presenting payment
accounts in a top to bottom order where the top account is the one
that when used by the customer results in the merchant paying the
smallest interchange fee, and the bottom account is the one that
when used by the customer results in the merchant paying the
highest interchange fee. Merchant specific rules may also include
rules specifying that merchant-controlled payment types (such as
private label credit cards, gift cards, etc.) are to be displayed
with a higher preference than other available payment types.
[0098] In some embodiments, the display of available payment
accounts may also involve the application of one or more rules
established by an operator of the transaction management system
230. For example, in some embodiments, the transaction management
system operator may be compensated (e.g., by issuers or sponsors)
to display certain payment account types with a higher priority.
Those skilled in the art, upon reading this disclosure, will
recognize that other types and combinations of rules and
preferences may be applied to display a list of available payment
accounts to a customer during transactions of the present
invention.
[0099] Processing continues at 518 where the customer interacts
with the mobile device 202 (e.g., via a touch screen display or the
like) to select a desired payment account (or payment accounts in
the case of a split tender transaction) to use for the current
transaction. In some embodiments, the customer may be presented
with a confirmation screen at 518 where the customer is prompted to
confirm the transaction details (including the merchant, the
transaction amount and the selected payment account(s)). An example
of such a confirmation screen and transaction details is shown at
FIG. 8B. Once one or more payment accounts have been selected for
use, processing continues at 520 where a customer payment
authorization request message is transmitted to the transaction
management system 230 for processing. In some embodiments, the
message includes data such as information identifying the selected
payment account(s) as well as the transaction amount. In cases such
as fine dining (or transactions of the sort involving the addition
of a tip or further amount after an initial transaction total has
been generated), the present invention may allow the customer to
change the transaction amount to include a tip amount for service,
requiring that the transaction amount be updated by the customer.
The transaction management system 230 receives the message and
processes it as described below in conjunction with FIG. 6. If the
transaction is successful (e.g., the transaction management system
230 is able to use the selected payment accounts to obtain a
payment authorization from the institutions associated with the
accounts), processing continues at 522 where the mobile device 202
receives a transaction complete message. Examples of such a message
are shown below in FIG. 8D.
[0100] Reference is now made to FIG. 6, where a further transaction
process 600 is shown. The process 600 generally shows steps from
the perspective of the processing performed by the transaction
management system (e.g., the transaction process 600 includes a
number of steps that may be performed by a transaction management
system, such as the system 230 of FIG. 2, or by systems or
components related to a transaction management system to complete
transactions pursuant to the present invention). As described
above, the process 600 may be performed in conjunction with the
process 400 performed by the merchant 208 and process 500 performed
by a mobile device 202. Processing begins at 602 where the
transaction management system 230 receives a customer
authentication request from a customer operating a mobile device
202 pursuant to the present invention. As discussed in conjunction
with items 502-506 of FIG. 5, the transaction management system 230
and the mobile device 202 interact to determine whether the
customer can be authenticated. If so, processing continues at 608
where an authentication response is transmitted to the mobile
device 202. Processing continues at 610 where the transaction
management system 230 generates (or causes to be generated or
assigned) a checkout token. The checkout token is associated with a
pending transaction record in a transaction queue of the
transaction management system 230 awaiting further information
about the transaction (e.g., including information from the
merchant and the mobile device as will be described further below).
The checkout token is transmitted to the mobile device 202 for use
by the mobile payment application. In some embodiments, one or more
of steps 602, 608 and 610 may be combined. In some embodiments the
delivery of one or more checkout token to the mobile device 202
could happen in advance of any payment transaction being conducted
the customer, and the checkout tokens could be stored on the mobile
device and one or more pending transaction records would be created
in the transaction management system 230.
[0101] Processing continues at 612 where the transaction management
system 230 receives a merchant payment request message from a
merchant 208 involved in a transaction with the mobile device 202
(e.g., after the mobile device 202 was presented at an NFC reader
associated with the merchant). The merchant payment request message
208 includes information associated with the transaction, including
the checkout token and other transaction details. The pending
transaction record associated with the transaction is updated in
the transaction queue to include the information received in the
merchant payment request message. In some embodiments, the merchant
payment authorization request may include transaction data (such as
merchant identifier, a time stamp, terminal identifier, purchase
details, or the like) and an optional amount due (the "transaction
amount"). The merchant payment authorization request is received
from a merchant 208 based on a transaction conducted by a customer
who has selected to use a mobile payment option pursuant to the
present invention. In some embodiments, the information received is
inserted into a merchant transaction queue. In some embodiments,
the merchant transaction queue is a queue that contains a set of
"pending" or unmatched transactions that have been initiated at
merchant locations. In some embodiments, merchant payment
authorization request data stays in the queue until matched with a
customer payment authorization request received from a customer
operating a mobile device. In some embodiments, a merchant payment
authorization request may "time out" or expire if a matching
customer payment authorization request is not received within a
certain timeframe. In other embodiments, the merchant payment
authorization requests in the merchant transaction queue may not be
sent to the transaction management system; instead, they may reside
on a server at the merchant location or some other location, and
the transaction management system may have access to these merchant
payment authorization requests so that it can match customer
payment authorization requests received from mobile devices with
the merchant payment authorization requests residing on the server
at the merchant's location.
[0102] Processing continues at 614 where the transaction management
system 230 determines payment account (and any loyalty or offer
data) suitable or available for use by the customer in the
transaction with the merchant and transmits the information to the
mobile device 202. At 616, the transaction management system 230
receives a customer payment authorization request message from the
mobile device 202. The message may include information identifying
a selection of an available payment account from the customer (or,
in some embodiments, may simply include a confirmation from the
customer to proceed, e.g., with a default or other payment
account).
[0103] In some embodiments, the transaction management system 230
receives the merchant payment authorization request message (at
612) first, and later receives a customer payment authorization
request message (at 616). However, in some embodiments, a two-step
process may be performed in which a merchant first transmits a
merchant payment authorization request (even prior to totaling a
transaction for a customer) and then doing an "update" to the
merchant payment authorization request message when the total has
been calculated. The customer may, in such embodiments, be
presented with a message informing them that the system is "waiting
for a total" on their mobile device along with the targeted offers.
Once the total is calculated, the merchant systems send an update
to the merchant payment authorization request to the transaction
management system which includes the total transaction amount, and
then the customers' mobile display would be updated to show the
transaction details and the list of payment accounts with all rules
applied.
[0104] The transaction information (including merchant name and
location and the transaction amount, for example) and the available
payment account information, are transmitted to the customer's
mobile device 202 at 614. Processing continues at 616 where the
system 230 receives a customer payment authorization request
message which includes the customer's selected payment account(s)
for use in completing the transaction. At 618, the system 230 uses
the payment account information received at 616 to lookup the
actual payment credentials associated with the account(s)
identified by the customer. The actual payment credentials may be
stored in a system accessible to the transaction management system
230 which is PCI compliant (e.g., which securely stores and
protects the actual payment credentials). At 620, the actual
payment credentials are used to obtain payment transaction
authorization from the appropriate payment network and/or financial
institution. The payment authorization response is then sent to the
merchant as well as to the customer at 622 to complete the
transaction.
[0105] In this manner, embodiments allow payment processing to
occur where the customer does not need to reveal payment account
information to a merchant. Further, the customer is able to use a
mobile device to complete the transaction. No card need be
presented, nor does any customer information need to be transmitted
over unsecured networks. Further, the customer can select from a
number of different payment account types and may even create split
transactions (where different account types are used in the same
transaction).
[0106] To illustrate some embodiments of the transaction flow
described above, an illustrative example will be provided. In the
illustrative example, a customer has installed a payment
application pursuant to the present invention on her NFC enabled
mobile device, and wishes to make a purchase at a merchant that has
an NFC reader at the point of sale. The merchant rings up the goods
on a point of sale device, and prompts the customer to select a
payment option. One of the available payment options is to pay with
an NFC enabled mobile device. The customer selects this option, and
interacts with the mobile payment application on the mobile device
to obtain a checkout token. Once the checkout token is obtained by
the mobile device, the customer is prompted to "tap" or present the
NFC enabled mobile device to the NFC reader. By tapping or
presenting the NFC enabled mobile device to the NFC reader, the
checkout token is passed to the merchant systems. The merchant then
creates a payment authorization request (including the checkout
token) and causes the request message to be routed to the
transaction management system. The transaction management system
uses the checkout token to identify a pending transaction record
(which allows the transaction management system to identify the
customer) and determines one or more available payment accounts
(and, if appropriate, any offers or loyalty programs) available for
the customer's use in the transaction. Transaction details
(including information identifying the available payment accounts
and offers) are transmitted to the mobile device and the customer
selects to complete the transaction (which may include, if
appropriate, a selection of one or more available payment accounts
and offers). The transaction management system then retrieves the
actual payment account credentials associated with the selected
accounts and obtains a payment authorization using the actual
credentials. Once a successful authorization has been obtained, a
confirmation is sent to the merchant and to the customer.
[0107] Reference is now made to FIG. 7, where a block diagram is
shown depicting components of a mobile device 700 pursuant to some
embodiments. As depicted, the mobile device 700 includes a number
of components which may be controlled or perform functions in
conjunction with one more application programs 710-712 to perform
the features of some embodiments.
[0108] The mobile device 700 can include a memory interface 702 one
or more data processors, image processors and/or central processing
units 704, and a peripherals interface 706. The memory interface
702, the one or more processors 704 and/or the peripherals
interface 706 can be separate components or can be integrated in
one or more integrated circuits. The various components in the
mobile device 700 can be coupled by one or more communication buses
or signal lines.
[0109] Sensors, devices and subsystems can be coupled to the
peripherals interface 706 to facilitate multiple functionalities.
For example, one or more sensors, including a biometrics sensor
714, an accelerometer 716, a photoelectric device 718, a proximity
sensor 720, a camera 722, a wireless communication unit 724, an
audio unit 726 and a magnetometer 728 may be provided to facilitate
the collection, use and interaction with data and information and
to achieve the functions of the payment applications described
herein. For example, when provided, the magnetometer 728 may be
used to calculate a position of the mobile device 700 in space,
allowing improved capturing of checkout tokens.
[0110] The mobile device 700 may include one or more input/output
(I/O) devices 730 and/or sensor devices. For example, input
controllers 734 may be provided with a speaker and a microphone
(not shown) to facilitate voice-enabled functionalities, such as
phone and voice mail functions. In some implementations, a loud
speaker can be included to facilitate hands-free voice
functionalities, such as speaker phone functions. An audio jack can
also be included for use of headphones and/or a microphone.
[0111] The I/O subsystem 730 can include a touch screen controller
732 and/or other input controller(s) 734. The touch-screen
controller 732 can be coupled to a touch screen 736. The touch
screen 736 and touch screen controller 732 can, for example, detect
contact and movement or break thereof using any of a plurality of
touch sensitivity technologies, including but not limited to
capacitive, resistive, infrared, and surface acoustic wave
technologies, as well as other proximity sensor arrays or other
elements for determining one or more points of contact with the
touch screen 736.
[0112] The other input controller(s) 734 can be coupled to other
input/control devices 738, such as one or more buttons, rocker
switches, thumb-wheel, infrared port, USB port, and/or a pointer
device such as a stylus. The one or more buttons (not shown) can
include an up/down button for volume control of the speaker and/or
the microphone.
[0113] In some implementations, a proximity sensor 720 can be
included to facilitate the detection of the customer positioning
the mobile device 700 proximate to a point of sale terminal or
display and, in response, to activate the camera or other reader to
detect or capture an image of a checkout token.
[0114] Other sensors can also be used. For example, in some
implementations, a photoelectric device 718 may be provided to
facilitate adjusting the brightness of the touch-screen display
738. In some implementations, an accelerometer 716 can be utilized
to detect movement of the mobile device 700, and a magnetometer can
also be used to help detect the position of the mobile device. In
some embodiments, the mobile device 700 may include circuitry and
sensors for supporting a location determining capability, such as
that provided by the global positioning system (GPS) or other
positioning system (e.g., systems using Wi-Fi access points,
television signals, cellular grids, cellular towers, or Uniform
Resource Locators (URLs)). In some implementations, a positioning
system (e.g., a GPS receiver) can be integrated into the mobile
device 700 or provided as a separate device that can be coupled to
the mobile device 700 through a peripherals interface 706 to
provide access to location-based services. The positioning and
location-based services may be used, for example, to tag data
transmitted from the mobile device 700 to transaction management
systems. For example, such location data may be used to further
identify the identity of a merchant which the customer is
interacting with during a payment transaction, and may also be used
to assist in fraud detection by insuring that the mobile device is
in close proximity to the point of sale location specified in the
information received in or derived from a merchant payment
authorization request.
[0115] The mobile device 700 can also include a camera lens and
sensor 722. In some implementations, the camera lens and sensor 722
can be located on the back surface of the mobile device 700, or on
the front surface. The camera can capture still images and/or
video, and could be used as a scanner and to enable biometric
access to a payment application on the phone, by verifying eye iris
or retinal patterns or fingerprints. In some embodiments, separate
subsystems such as a fingerprint scanner or eye scanner may be
provided. The camera may be used, for example, to capture or
capture images of a checkout token associated with a merchant point
of sale location. In some embodiments, the operation of the camera
722 may be controlled by a payment application installed on the
mobile device 700. As a specific example, when the payment
application is activated to make a purchase transaction, the camera
722 may be placed in a ready mode of operation so that as soon as
the camera lens and sensor 722 are placed proximate to a checkout
token, the camera lens and sensor 722 may be operated to capture an
image of the checkout token for use in the payment application.
[0116] The mobile device 700 can also include one or more wireless
communication subsystems 724, such as an 802.11b/g communication
device, RFID, NFC, and/or a Bluetooth.RTM. or Bluetooth Low Energy
(BLE) communication device. Other communication protocols can also
be supported, including other 802.x communication protocols (e.g.,
WiMax, Wi-Fi), code division multiple access (CDMA), global system
for mobile communications (GSM), Enhanced Data GSM Environment
(EDGE), 3G (e.g., EV-DO, UMTS, HSDPA,), 4G, LTE, etc.
[0117] In some implementations, additional sensors or subsystems
may be coupled to the peripherals interface 706 via connectors such
as, for example a Universal Serial Bus (USB) port, or a docking
port, or some other wired port connection.
[0118] The memory interface 702 can be coupled to memory 708. The
memory 708 can include high-speed random access memory and/or
non-volatile memory, such as one or more magnetic disk storage
devices, one or more optical storage devices, and/or flash memory
(e.g., NAND, NOR). The memory 708 can store an operating system,
such as Android, IOS from Apple, Darwin, RTXC, LINUX, UNIX, OS X,
WINDOWS, or an embedded operating system such as VxWorks. The
operating system may include instructions for handling basic system
services and for performing hardware dependent tasks. In some
implementations, the operating system can be a kernel (e.g., UNIX
kernel).
[0119] The memory 708 may also store application programs 710-712
which act, in conjunction with the processors 704, to cause the
mobile device to operate to perform certain functions, including
the payment application related functions described herein.
[0120] The memory 708 can also store data, including but not
limited to documents, images (including payment account card images
and images containing advertisements and offers), video files,
audio files, and other data. The mobile device 700 may be
configured to operate using a number of different operating systems
and to communicate using a number of different communications
networks. Those skilled in the art will appreciate that the mobile
device 700 may be sized as a handheld mobile phone, or other
portable device such as a tablet computer or the like.
[0121] Reference is now made to FIGS. 8A-8D which depict a number
of illustrative user interfaces that may be presented to a user
operating a mobile device (such as the mobile device 202 of FIG. 2)
on a display screen of the device (such as the display 236 of FIG.
2) so that the customer can conduct payment transactions using
features of embodiments of the present invention. Each of the
customer interfaces are shown as being displayed on an NFC enabled
mobile device--those skilled in the art will appreciate that
similar user interfaces may be displayed on other mobile
devices.
[0122] Referring now to FIG. 8A, a user interface is shown on a
display device 836 of a mobile device 802. In the user interface of
FIG. 8A, the customer has obtained a checkout token and
authenticated to the transaction management system (and has
provided the checkout token to an NFC reader of a merchant), and
has received a response message from a transaction management
system (such as the system 230 of FIG. 2) with details of the
payment transaction that the customer is about to complete. In
particular, the transaction management system has returned detailed
transaction information about the purchase transaction, including
merchant information and the purchase amount (shown as item 842).
The user interface also shows the customer a number of available
payment options 844a-n. The available payment options 844a-n may be
shown in the order of preference or desirability based on, for
example, customer preferences or rules established by the customer
(e.g., pursuant to the process described above in conjunction with
FIG. 3 or the like), by the merchant, or by the payment system
operator. For example, as shown, a private label credit card is
displayed as the first (or top-most) payment account 844a.
Information about each of the payment accounts 844 may be
displayed, including the current available balance as well as any
reward, loyalty or other benefits associated with using that
particular payment account in the current transaction.
[0123] In the user interface of FIG. 8A, the customer may select
which of the available payment accounts 844a-n to use by simply
clicking on the portion of the screen associated with the available
payment account 844a-n desired. In some embodiments, further
information about each available payment account may be viewed by
clicking on a portion of the display screen. For example, details
of each accounts balance, terms and conditions and other
information may be viewed. The user interface of FIG. 8A may be
presented to the customer in conjunction with transaction
processing such as at step 514, 516 of FIG. 5.
[0124] Referring now to FIG. 8B, an (optional) further user
interface is shown again on a display device 836 of a mobile device
802. The user interface of FIG. 8B is an optional interface (in
some embodiments, a user may go directly from the interface of FIG.
8A or FIG. 8B to obtaining an authorization, such as in the case
where the user has specified a single "default" payment account to
use for all transactions. In this case the user may choose to not
be presented with the interface of FIG. 8A, and would instead go
directly to obtaining an authorization.). In the user interface of
FIG. 8B, the customer has selected which payment account to use and
has been presented with a screen to confirm the payment details
using the selected payment account. The user interface may display,
for example, transaction details 846 and a confirmation button 848.
The transaction details show the detailed transaction information
received by the mobile device 802 from the transaction management
system. For example, the user interface of FIG. 8B may be displayed
after the customer has selected a desired payment account, and
immediately prior to the transmission of a message to the
transaction management system (e.g., such as at step 520 of FIG.
5).
[0125] Referring now to FIG. 8C, a further user interface is shown,
again on a display device 836 of a mobile device 802. In the user
interface of FIG. 8C the customer has confirmed the purchase (e.g.,
by selecting "Confirm" 848 on FIG. 8B or by tapping on one of the
payment accounts 844a-n in FIG. 8A, or by having specified a
default payment instrument to use for all transactions), and the
payment message has been transmitted to the transaction management
system. The user interface of FIG. 8C shows the customer the
details 850 of the just-completed transaction including any loyalty
rewards, rebate amount or the like earned from the transaction
(shown at 854 as a savings amount). The user interface also shows a
region 856 where coupons, advertisements, or other offers sourced
from advertising and offer management networks may be presented to
the customer. Once the customer is done viewing the transaction
details, the customer may click on a button 852 to navigate away
from the screen and to return to the home page of the payment
application or to a thank you page such as the page 858 shown in
the user interface of FIG. 8D.
[0126] Those skilled in the art will appreciate that other user
interfaces, messages and screens may be used to present payment
options, transaction information and other details to a user of a
mobile payment application pursuant to the present invention.
[0127] The above descriptions of processes herein should not be
considered to imply a fixed order for performing the process steps.
Rather, the process steps may be performed in any order that is
practicable, including simultaneous performance of at least some
steps.
[0128] Although the present invention has been described in
connection with specific exemplary embodiments, it should be
understood that various changes, substitutions, and alterations
apparent to those skilled in the art can be made to the disclosed
embodiments without departing from the spirit and scope of the
invention as set forth in the appended claims.
* * * * *
References