U.S. patent application number 14/753534 was filed with the patent office on 2016-01-07 for systems and methods for switching electronic accounts using a self-service device.
This patent application is currently assigned to Capital One Financial Corporation. The applicant listed for this patent is Capital One Financial Corporation. Invention is credited to Adam R. Koeppel, Mark Mendez.
Application Number | 20160005113 14/753534 |
Document ID | / |
Family ID | 55017302 |
Filed Date | 2016-01-07 |
United States Patent
Application |
20160005113 |
Kind Code |
A1 |
Mendez; Mark ; et
al. |
January 7, 2016 |
SYSTEMS AND METHODS FOR SWITCHING ELECTRONIC ACCOUNTS USING A
SELF-SERVICE DEVICE
Abstract
The disclosed embodiments include methods and systems for
switching electronic accounts using self-service device. The
account switch system may receive, from the self-service device, a
request to switch an existing electronic account associated with a
first provider to a new electronic account associated with a second
provider. The account switch system may also receive, from the
self-service device, information associated with the existing
electronic account. The account switch system may generate the new
electronic account associated with the second financial service
provider and transfer data, such as funds, associated with the
existing electronic account to the new electronic account. The
account switch system may send information associated with the new
electronic account to the self-service device, and the self-service
device may provide a new account card associated with the
individual and the new electronic account to the individual that is
ready for use.
Inventors: |
Mendez; Mark; (Richmond,
VA) ; Koeppel; Adam R.; (Washington, DC) |
|
Applicant: |
Name |
City |
State |
Country |
Type |
Capital One Financial Corporation |
McLean |
VA |
US |
|
|
Assignee: |
Capital One Financial
Corporation
|
Family ID: |
55017302 |
Appl. No.: |
14/753534 |
Filed: |
June 29, 2015 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
|
|
62021311 |
Jul 7, 2014 |
|
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|
Current U.S.
Class: |
705/35 |
Current CPC
Class: |
G06Q 40/02 20130101 |
International
Class: |
G06Q 40/02 20060101
G06Q040/02 |
Claims
1. A system for switching an existing electronic account associated
with a first provider to a new electronic account associated with a
second provider, comprising: one or more processors; and a memory
storing instructions that, when executed by the one or more
processors, cause the one or more processors to perform operations
including: receiving, from an self-service device, a request to
switch the existing electronic account associated with the first
provider to the new electronic account associated with the second
provider; receiving, from the self-service device, information
associated with the existing electronic account; generating, by the
one or more processors, the new electronic account associated with
the second provider based at least on the received information;
transferring, by the one or more processors, data associated with
the existing electronic account to the new electronic account; and
sending information associated with the new electronic account to
the self-service device.
2. The system of claim 1, wherein the memory stores instructions
that, when executed by the one or more processors, cause the one or
more processors to further perform operations including: receiving,
from the self-service device, identification information associated
with a user; and verifying an identity of the user based at least
on the identification information.
3. The system of claim 2, wherein the identification information
includes information associated with a personal identification
card.
4. The system of claim 2, wherein the identification information
includes an image of the user.
5. The system of claim 1, wherein the memory stores instructions
that, when executed by the one or more processors, cause the one or
more processors to further perform operations including:
identifying automatic bill payment information associated with the
existing electronic account; and configuring the new electronic
account based at least on the automatic bill payment
information.
6. The system of claim 5, wherein the automatic bill payment
information is identified based on transactions paid for with the
existing electronic account in an immediately prior time
period.
7. The system of claim 6, wherein the information of transactions
paid for with the existing electronic account is obtained from a
third party.
8. The system of claim 1, wherein the information associated with
the existing electronic account is obtained at the self-service
device based on an account card associated with the existing
electronic account.
9. The system of claim 1, wherein receiving a request to switch the
existing electronic account comprises a request to switch an
existing credit card account associated with the first provider to
a new credit card account associated with the second provider, and
wherein the memory stores instructions that, when executed by the
one or more processors, cause the one or more processors to further
perform operations including: receiving, from the self-service
device, information associated with the existing credit card
account; determining, by the one or more processors, one or more
credit terms associated with the new credit card account based on
the received information; generating, by the one or more
processors, the new credit card account; transferring, a balance
associated with the existing credit card account to the new credit
card account; and sending information associated with the new
credit card account to the self-service device.
10. The system of claim 9, wherein the one or more credit terms
associated with the new electronic account is determined based on
at least the one or more credit terms associated with the existing
credit card account.
11. The system of claim 10, wherein the one or more credit terms
associated with the existing electronic account includes at least
one of: a credit limit, reward benefits, interest rates, fee terms,
and payment terms associated with the existing electronic
account.
12. A self-service device for switching an existing electronic
account associated with a first provider to a new electronic
account associated with a second provider, comprising: one or more
processors; and a memory storing instructions that, when executed
by the one or more processors, cause the one or more processors to
perform operations including: receiving a request from a user to
switch the existing electronic account associated with the first
provider to the new electronic account associated with the second
provider; receiving an account card associated with the existing
electronic account; generating information associated with the
existing electronic account based on the received account card;
sending, to a server associated with the second provider, a request
to switch from the existing electronic account associated with the
first provider to the new electronic account associated with the
second provider; receiving, from the server associated with the
second provider, information associated with the new electronic
account; and providing, at the self-service device, an account card
associated with the user and the new electronic account to the
user.
13. The self-service device of claim 12, wherein the memory stores
instructions that, when executed by the one or more processors,
cause the one or more processors to further perform operations
including: obtaining identification information associated with the
user; and sending the identification information to the server
associated with the second provider.
14. The self-service device of claim 13, wherein the identification
information is obtained by receiving a personal identification card
associated with the user.
15. The self-service device of claim 13, wherein the identification
information is obtained by capturing an image of the user.
16. The self-service device of claim 12, wherein receiving a
request from a user to switch the existing electronic account
comprises a request from the user to switch an existing credit card
account associated with the first provider to a new credit card
account associated with the second provider, and wherein the memory
stores instructions that, when executed by the one or more
processors, cause the one or more processors to further perform
operations including: receiving a credit card associated with the
existing credit card account; generating information associated
with the existing credit card account based on the received credit
card; sending, to a server associated with the second provider, a
request to switch from the existing credit card account associated
with the first provider to the new credit card account associated
with the second provider; receiving, from the server associated
with the second provider, information associated with the new
credit card account; and providing, at the self-service device, a
credit card associated with the new credit card account to the
user.
17. The self-service device of claim 16, wherein the information
associated with the new credit card account received from the
server includes one or more credit terms of the new credit card
account.
18. The self-service device of claim 17, wherein the one or more
credit terms of the new credit card account includes at least one
of: a credit limit, reward benefits, interest rates, fee terms, and
payment terms of the new credit card account.
19. The self-service device of claim 12, wherein the account card
associated with the new electronic account is activated for
subsequent payment transactions at the time the card is
provided.
20. The self-service device of claim 12, wherein the self-service
device includes a card dispenser for providing the account card
associated with the new electronic account to the user.
21. The self-service device of claim 12, wherein the self-service
device includes a card writer for encoding data associated with the
new electronic account on a magnetic stripe of the account card
associated with the new electronic account.
22. The self-service device of claim 21, wherein the card writer is
configured to encode on the magnetic stripe of the account card at
least one of: account holder name, card account number, expiration
date, security codes, encoded magnetized strip, integrated circuit
cards, and security pin.
23. The self-service device of claim 12, wherein the self-service
device includes a user interface configured to gather additional
information associated with the existing electronic account.
Description
PRIORITY CLAIM
[0001] This application claims priority from U.S. Provisional
Application No. 62/021,311, filed Jul. 7, 2014, which is hereby
incorporated by reference in the present application.
TECHNICAL FIELD
[0002] The disclosed embodiments generally relate to electronic
account processing and, in particular, to methods and systems for
handling customer switch of electronic accounts using a
self-service device.
BACKGROUND
[0003] Currently, electronic account providers, such as banks,
credit card companies, merchants, lenders, and the like, offer
in-person services or online services for customers to switch their
account activity from an existing provider. The current switching
services typically require a customer to first open a new account
with the new provider, fill out forms to transfer funds or balance
from the existing financial account to the new financial account,
and then close the existing financial account with the existing
provider. Usually a new account card, such as a payment card, or a
credit card, will be mailed to the customer after the new financial
account is opened.
[0004] There are several disadvantages with the current account
switching mechanism. First, it involves significant inconvenience
for customers to switch financial accounts. Second, there is a
delay in issuing a new account card to the customer switching
financial accounts. Customers do not receive the activated account
card at the moment the new account is opened. There also exists a
delay in funding the new financial account when the funds are
transferred from the existing financial account to the new account.
Finally, customers typically must manually switch recurring
transactions, such as automatic bill payment and deposit, from the
prior financial account to the new financial account. Certain
aspects of the disclosed embodiments provide methods and systems
that enable customers to switch financial accounts in a quick and
simple manner. Other aspects are also provided as disclosed
below.
SUMMARY
[0005] Disclosed embodiments include systems for switching an
existing financial service provider account associated with a first
financial service provider to a new financial service provider
account associated with a second financial service provider. The
system may include one or more processors and a memory. The memory
may store instructions that, when executed by the one or more
processors, cause the one or more processors to perform operations
including: receiving, from an self-service device, a request to
switch the existing financial service provider account associated
with the first financial service provider to the new financial
service provider account associated with the second financial
service provider; receiving, from the self-service device,
information associated with the existing financial service provider
account; generating, by the one or more processors, the new
financial service provider account associated with the second
financial service provider based at least on the received
information; transferring, by the one or more processors, funds
associated with the existing financial service provider account to
the new financial service provider account; and sending information
associated with the new financial service provider account to the
self-service device.
[0006] Disclosed embodiments further include self-service devices
for switching an existing financial service provider account
associated with a first financial service provider to a new
financial service provider account associated with a second
financial service provider. The self-service device may include one
or more processors and a memory. The memory may store instructions
that, when executed by the one or more processors, cause the one or
more processors to perform operations including: receiving a
request from a user to switch the existing financial service
provider account associated with the first financial service
provider to the new financial service provider account associated
with the second financial service provider; receiving a payment
card associated with the existing financial service provider
account; generating information associated with the existing
financial service provider account based on the received payment
card; sending, to a server associated with the second financial
service provider, a request to switch from the existing financial
service provider account associated with the first financial
service provider to the new financial service provider account
associated with the second financial service provider; receiving,
from the server associated with the second financial service
provider, information associated with the new financial service
provider account; and providing, at the self-service device, a
payment card associated with the new financial service provider
account to the user.
[0007] Additional objects and advantages of the disclosed
embodiments will be set forth in part in the description which
follows, and in part will be apparent from the description, or may
be learned by practice of the embodiments. The objects and
advantages of the disclosed embodiments may be realized and
attained by the elements and combinations set forth in the
claims.
[0008] It is to be understood that both the foregoing general
description and the following detailed description are exemplary
and explanatory only and are not restrictive of the disclosed
embodiments, as claimed. For example, the methods relating to the
disclosed embodiments may be implemented in system environments
outside of the exemplary system environments disclosed herein.
BRIEF DESCRIPTION OF THE DRAWINGS
[0009] The accompanying drawings, which are incorporated in and
constitute a part of this specification, illustrate disclosed
embodiments and, together with the description, serve to explain
the disclosed embodiments. In the drawings:
[0010] FIG. 1 is a block diagram of an exemplary system, consistent
with disclosed embodiments.
[0011] FIG. 2 is a block diagram of an exemplary server, consistent
with disclosed embodiments.
[0012] FIG. 3 is a block diagram of an exemplary ATM device,
consistent with disclosed embodiments.
[0013] FIG. 4 is a flowchart of an exemplary bank account switching
process at an ATM, consistent with disclosed embodiments.
[0014] FIG. 5 is a flowchart of an exemplary bank account switching
process at a financial service provider system, consistent with
disclosed embodiments.
[0015] FIG. 6 is a flowchart of an exemplary credit card account
switching process at an ATM, consistent with disclosed
embodiments.
[0016] FIG. 7 is a flowchart of an exemplary credit card account
switching process at a financial service provider system,
consistent with disclosed embodiments.
DETAILED DESCRIPTION
[0017] Reference will now be made in detail to the disclosed
embodiments, examples of which are illustrated in the accompanying
drawings. Wherever convenient, the same reference numbers will be
used throughout the drawings to refer to the same or like
parts.
[0018] FIG. 1 is a block diagram of an exemplary system 100 for
performing one or more operations consistent with the disclosed
embodiments. The components and arrangement shown in FIG. 1 are not
intended to be limiting to the disclosed embodiment as the
components used to implement the processes and features disclosed
here may vary.
[0019] In accordance with certain disclosed embodiments, system 100
may include an account switch system 102, financial service
provider system 110, one or more ATMs 120, one or more third-party
systems 130, and network 140. The components and arrangement of the
components included in system 100 may vary. Thus, system 100 may
include other components that perform or assist in the performance
of one or more processes consistent with the disclosed
embodiments.
[0020] Financial service provider system 110 may be a system
associated with a financial service provider, which may be any
entity providing financial services. For example, financial service
provider system 110 may be associated with a service provider such
as, for example, a bank, credit card issuer, or any other type of
financial service entity that generates, provides, manages, and/or
maintains financial service accounts for one or more users.
Financial accounts may include, for example, credit card accounts,
bank accounts (e.g. checking accounts, saving accounts), loans,
investment accounts, and any other type of accounts relating to
financial products. In one aspect, financial service provider
system 110 may provide services for switching the customers'
existing financial accounts (held with a financial service provider
other than the provider associated with financial service provider
system 110) to new financial accounts provided by financial service
provider 110.
[0021] In certain embodiments, financial service provider system
110 may include an account switch system 102. Account switch system
102 may be a computer-based system including computer system
components, such as one or more servers, desktop computers,
workstations, tablets, hand held computing devices, memory devices,
and/or internal network(s) connecting the components. In one
embodiment, account switch system 102 may be a server that includes
one or more processor(s), memory devices, and interface components.
Account switch system 102 may include infrastructure and components
configured to generate and/or provide financial service accounts
such as credit card accounts, checking accounts, debit card
accounts, loyalty or reward programs, lines of credit, and the
like. Account switch system 102 may also include infrastructure and
components that are configured to generate and/or provide customer
switch of financial service accounts associated with another
provider, such as debit accounts, credit cards, etc.
[0022] Account switch system 102 may also include infrastructures
and components that are configured to manage transactions
associated with a customer financial service account. In certain
aspects, account switch system 102 may include one or more
computing devices configured to communicate with ATM device 120
and/or third-party system 130 to perform processes associated with
financial account switch. For example, account switch system 102
may include one or more computing devices configured to generate a
new financial account, verifying user identify for account
switching, and transfer funds and/or balances associated with a
financial account provided by another financial service provider to
the new financial account provided by the financial service
provider associated with financial service provider system 110. In
certain aspects, a financial service provider associated with
account switch system 102 may be (or include a service
corresponding to) a bank, a credit card company, or the like. The
financial service provider may maintain financial service accounts
for customers, such as checking and saving accounts, in a manner
known in the art. Account switch system 102 may be configured to
perform operations associated with the management of financial
service accounts and may allow one or more users (e.g., customers)
to participate in operations related to switching financial
accounts remotely, such as via network 140.
[0023] ATM device 120 may include one or more computing devices
configured to perform one or more operations consistent with
disclosed embodiments. Although the present disclosure is described
in connection with ATM, other electronic self-service devices that
provide financial services to customers may also be used in place
of ATMs. ATM device 120 may enable customers to carry out banking
transactions. Examples of banking transactions include the
dispensing of cash, the making of deposits, the transfer of funds
between accounts, the payment of bills, the cashing of checks, the
purchase of money orders, and account balance inquiries. In
accordance with certain disclosed embodiments, ATM device 120 may
enable customers to switch financial accounts from one provider to
a new provider and dispense a new account card, such as a payment
card or credit card, at the end of the automated account switch
process.
[0024] ATM device 120 may communicate with financial service
provider system 110 via network 140. In certain embodiments, ATM
device 120 may be configured to execute instructions that perform
account switching processes. For example, ATM device 120 may be
configured to receive a request from a user to perform financial
account switching from one provider to another provider. ATM device
120 may be configured to receive a payment card or credit card from
a user and read the existing financial account information. ATM
device 120 may also be configured to receive from account switch
system 102 information of the new financial account for the user,
and to produce and provide a new payment card or credit card
associated with the new financial account and associated with user
112.
[0025] Third-party system 130 may be one or more computer systems
associated with a third-party. Third-party system 130 may include
one or more computing systems that are configured to perform
computer-implemented processes, such as a server, desktop, laptop,
mobile device, etc. Third-party system 130 may be associated with
an entity that may arrange to transact with a customer. For
example, third-party system 130 may be associated with an entity
that receives a payment from a customer (e.g., bill payment to a
merchant), delivers a payment to a customer (e.g., direct deposit
from a financial service provider, such as an employer's bank),
and/or processes a payment to or from a customer (e.g., ACH
processing). Third party system 130 may also offer connectivity to
a user's previous online bank account (e.g., accessed through input
of username and password) in order to obtain transactions for use
with account switch system 102.
[0026] In one example, a third-party system 130 may be associated
with a merchant, such as one or more providers of goods and/or
services, such as a retailer, etc. Third-party system 130 may be
configured to perform financial transaction processes, such as
receiving, processing, and handling payment transactions associated
with the sale of goods and/or services provided by the associated
merchant. Third-party system 130 may be configured to receive
payments from a financial account held by a customer of financial
service provider system 110. In one example, the payments may be
recurring payments to the merchant associated with third-party
system 130 for goods and/or services received by the customer
(e.g., payments associated with a household bill, such as an
electric bill). Third-party system 130 may communicate with
financial service provider system 110 to allow transfer of funds
from the customer account to the merchant for making one or more
payments.
[0027] In another example, a third-party system 130 may be
associated with a financial service provider, which may be
different from the provider associated with financial service
provider system 110. In one aspect, the financial service provider
associated with third-party system 130 may maintain a financial
account for the customer (e.g., user 112). For example, the
financial account may be a credit card account. The third-party
system 130 may be configured to communicate with financial service
provider system 110 to allow transfer of funds from the customer
account associated with financial service provider system 110 to
the other customer account (held with the financial service
provider associated with third-party system 130), such as for the
payment of a credit card bill. In another aspect, third-party
system 130 may be associated with a financial service provider
configured to make payments to the customer, such as direct
deposits into the customer's financial account. For example,
third-party system 130 may be associated with a bank through which
a customer's employer makes payments to their employees.
[0028] In yet another example, a third-party system 130 may be
associated with a financial transaction processing service, such as
an automated clearing house. In this instance, third-party system
130 may be configured to process transactions to send money to or
from a customer's financial account. For example, third-party
system 130 may be configured to receive funds from a customer
account and send the funds to a merchant to make a payment owed by
the customer. Similarly, third-party system 130 may be configured
to receive funds from a financial service provider and send the
funds to the customer's account to make a payment to the
customer.
[0029] Network 140 may be any type of network that provides
communications, exchanges information, and/or facilitates the
exchange of information between account switch system 102, other
components of financial service provider system 110, ATM device
120, and/or third-party system 130. In one embodiment, network 140
may be the Internet, a Local Area Network, or other suitable
connection(s) that enables system 100 to send and receive
information between the components of system 100. In other
embodiments, one or more components of system 100 may communicate
directly through a dedicated communication link(s) (not shown),
such as links between ATM device 120, financial service provider
system 110, and third-party system 130.
[0030] In one embodiment, user 112 may operate ATM device 120 to
perform one or more processes associated with account switch system
102. User 112 may operate ATM device 120 to communicate with
account switch system 102 to manage an account switch. An account
switch may include any instance in which a customer chooses to stop
use and/or close one financial account in favor of another
financial account. The account switch may include switch of a
single transaction normally made using one financial account to
another financial account (e.g., paying a bill with a different
account), switch of all transactions associated with one financial
account to another financial account (e.g., switching to a new
account and closing an old account), or something in-between.
Transactions may include, for example, deposits into a financial
account, such as a direct deposit, and/or payments made from a
financial account, such as bills paid by one or more of a payment
processer (e.g., ACH), a debit card, or a bill pay system. In an
exemplary embodiment, a customer (e.g., user 112) may open a new
financial account (e.g., a checking account) with financial service
provider system 110 and switch some or all transactions from a
financial account held with another financial service provider to
the new account, using account switch system 102.
[0031] It should be understood that switching of transactions may
refer to any process by which a current or future transaction is
made through one financial account instead of another financial
account. For example, switching of a transaction may refer to
changing an arrangement with a third-party such that future
transactions occur through one financial account different from
another financial account previously used to transact with the
third-party.
[0032] In executing the one or more processes associated with an
account switch, account switch system 102 may communicate with
other components of system 100, such as one or more third-party
system 130. These communications may arrange to complete switches
of transactions (e.g., bill payments, direct deposits, etc.)
associated with the customer from one financial account to another
financial account. For example, account switch system 102 may
communicate with a third-party system 130 associated with a
merchant to switch automatic recurring payments made by the
customer to the merchant from one financial account (e.g., an old
financial account) to another financial account (e.g., a new
financial account).
[0033] In another aspect, account switch system 102 may communicate
with a third-party system 130 associated with the financial service
provider that maintains the financial account from which the
customer is switching. For example, account switch system 102 may
communicate with a financial service provider associated with the
customer's previous financial account, to instruct the financial
service provider to complete transactions with the previous account
(e.g., pay a bill, transfer funds to the new account, stop
payments, etc.). In this way, the customer may switch accounts used
for transactions with third-parties through use of account switch
system 102.
[0034] FIG. 2 shows a block diagram of an exemplary server 200 for
implementing embodiments consistent with the present disclosure. In
an exemplary embodiment, server 200 may correspond to account
switch system 102. It should be understood, however, that
variations of server 200 may be used by other components of system
100, including other components of financial service provider
system 110, third-party system 130, and/or ATM Device 120.
[0035] In one embodiment, server 200 may include one or more
processor(s) 204, memory devices, such as memory 208, and interface
components 206. Server 200 may take the form of a mobile computing
device, general purpose computer, a mainframe computer, or any
combination of these components. According to some embodiments,
server 200 may comprise web server(s) or similar computing devices
that generate, maintain, and provide web site(s) consistent with
disclosed embodiments. Server 200 may be standalone, or it may be
part of a subsystem, which may be part of a larger system. For
example, server 200 may represent distributed servers that are
remotely located and communicate over a network (e.g., network 140)
or a dedicated network, such as a LAN. Server 200 may correspond to
any of ATM device 120, third-party system 130, and financial
service provider system 110.
[0036] Processor(s) 204 may be one or more known processing
devices, such as a single core or multiple core processor system
that provides the ability to perform parallel processes
simultaneously. For example, processor 204 may be a single core
processor that is configured with virtual processing technologies
known to those skilled in the art. In certain embodiments,
processor 204 may use logical processors to simultaneously execute
and control multiple processes. Processor 204 may implement virtual
machine technologies, or other similar known technologies to
provide the ability to execute, control, run, manipulate, store,
etc. multiple software processes, applications, programs, etc. In
another embodiment, processor(s) 204 may include a multiple-core
processor arrangement (e.g., dual or quad core) that is configured
to provide parallel processing functionalities to allow card switch
system 102 to execute multiple processes simultaneously. One of
ordinary skill in the art would understand that other types of
processor arrangements could be implemented that provide for the
capabilities disclosed herein.
[0037] Memory 208 may include one or more storage devices
configured to store instructions used by processor 204 to perform
functions related to disclosed embodiments. For example, memory 208
may be configured with one or more software instructions, such as
program(s) 210 that may perform one or more operations when
executed by processor 204. The disclosed embodiments are not
limited to separate programs or computers configured to perform
dedicated tasks. For example, memory 208 may store a single program
210 that performs the functions of the server 200, or program 210
could comprise multiple programs. Additionally, processor 204 may
execute one or more programs located remotely from server 200. For
example, ATM device 120, third-party system 130, and/or financial
service provider system 110, may, via server 200, access one or
more remote programs that, when executed, perform functions related
to certain disclosed embodiments. Memory 208 may also store data
240 that may reflect any type of information in any format that the
system may use to perform operations consistent with the disclosed
embodiments.
[0038] I/O devices 206 may be one or more devices configured to
allow data to be received and/or transmitted by server 200. I/O
devices 206 may include one or more digital and/or analog
communication devices that allow server 200 to communicate with
other machines and devices, such as other components of system
100.
[0039] Server 200 may also be communicatively connected to one or
more database(s) 226. Server 200 may be communicatively connected
to database(s) 226 through network 140. Database 226 may include
one or more memory devices that store information and are accessed
and/or managed through server 200. By way of example, database(s)
226 may include Oracle.TM. databases, Sybase.TM. databases, or
other relational databases or non-relational databases, such as
Hadoop sequence files, HBase, or Cassandra. The databases or other
files may include, for example, data and information related to the
source and destination of a network request, the data contained in
the request, etc. Systems and methods of disclosed embodiments,
however, are not limited to separate databases. In one aspect,
server 200 may include database 226. Alternatively, database 226
may be located remotely from the server 200. Database 226 may
include computing components (e.g., database management system,
database server, etc.) configured to receive and process requests
for data stored in memory devices of database(s) 226 and to provide
data from database 226.
[0040] FIG. 3 shows an exemplary ATM device 120 consistent with
disclosed embodiments. In one embodiment, ATM device 120 may
include one or more processors 302, one or more network interfaces
306, one or more memories 308, card reader 314, card printer 316,
card dispenser 318, and one or more input/output (I/O) devices 320.
In some embodiments, ATM device 120 may comprise a camera that can
be configured to capture an image of a user who is initiating a
transaction with ATM device 120. ATM device 120 may be configured
to send the image of the user to financial service provider system
110 for user identity verification. In some embodiments, ATM device
120 may comprise a camera that can be configured to capture an
image of a payment card issued by a financial service provider,
such as a bank account card or a credit card. ATM device 120 may
also comprise software programs that may be configured to scan,
read, and/or decode the captured image of a payment card consistent
with disclosed embodiments.
[0041] Processor 302 may include one or more known single core or
multiple core processor systems that provide the ability to perform
parallel processes simultaneously. For example, processor 302 may
be a single core processor that is configured with virtual
processing technologies known to those skilled in the art. In
certain embodiments, processor 302 may use logical processors to
simultaneously execute and control multiple processes. Processor
302 may implement virtual machine technologies, or other similar
known technologies to provide the ability to execute, control, run,
manipulate, store, etc. multiple software processes, applications,
programs, etc. In another embodiment, processor(s) 302 may include
a multiple-core processor arrangement (e.g., dual or quad core)
that is configured to provide parallel processing functionalities
to allow ATM device 120 to execute multiple processes
simultaneously. One of ordinary skill in the art would understand
that other types of processor arrangements could be implemented
that provide for the capabilities disclosed herein.
[0042] Network interface 306 may be one or more devices configured
to allow data to be received and/or transmitted by ATM device 120.
Network interface 306 may include one or more digital and/or analog
communication devices that allow ATM device 120 to communicate with
other machines and devices, such as other components of system 100.
Network interface 306 may also be configured to enable a dedicated
communication link(s) between ATM device 120 and financial service
provider system 110.
[0043] Memory 308 may include one or more storage devices
configured to store instructions used by processor 302 to perform
functions related to disclosed embodiments. For example, memory 308
may be configured with one or more software instructions, such as
program(s) 310 that may perform one or more operations when
executed by processor 302. Memory 308 may also store data 312 that
is used by one or more programs 310.
[0044] In certain embodiments, memory 310 may store software
processes that may be executed by processor(s) 302 to perform one
or more financial accounts switching processes consistent with
disclosed embodiments. For example, memory 310 may store software
processes that initiate a request with financial service provider
system 110 to switch financial accounts. In certain aspects, memory
310 may store software processes that identify the existing
financial account based on an account card received from a user.
For instance, these software instructions may, when executed by
processor(s) 302, process information related to an existing
financial account and send the information to financial service
provider system 110. In certain aspects, memory 310 may store
software processes that receive information of a new financial
account from financial service provider system 110 and produce an
account card accordingly.
[0045] Card reader 314 may be configured to read magnetically
encoded information on transaction instruments such as bank cards.
In some embodiments, ATM device 120 may include a smart card
reader, a wireless transceiver or any other suitable interface for
exchanging transaction information with a transaction instrument.
The transaction instrument may be a chip, an RFID tag, a smart
card, a PDA, a telephone or any other suitable device.
[0046] Card printer 316 may be configured to encode the account
information of the new financial account on the magnetic stripe of
a payment card, such as a bank card or a credit card, and print the
embossed information on a blank card. For example, card printer 316
may include a card writer that may encode part of all payment data
and personal account data required to conduct transactions, such as
account holder name, card account number, expiration date, security
codes, encoded magnetized strip, integrated circuit cards (IC cards
or "chip cards"), and/or corresponding security pin. In certain
embodiments, card printer 316 may be configured to print the
embossed information on a customized card selected by a user. Card
dispenser 318 may provide the user of ATM device 120 with the newly
printed account card associated with financial service provider
110. Although for ease of discussion the present disclosure
discusses card printer 316 in the context of printing financial
payment cards employing magnetic stripes, it should be understood
that, additionally or alternatively, card printer 316 may be
configured to configure other payment devices. For example, card
printer 316 may be configured to encode the account information of
the new financial account on other types of financial service
payment products, such as contactless payment solutions and the
like.
[0047] I/O interface 320 may be one or more devices configured to
allow data to be received and/or transmitted between ATM device 120
and user 112. I/O interface 320 may include one or more digital
and/or analog devices that allow ATM device 120 to communicate with
user 112. For example, I/O interface 320 may include a screen for
exchanging information with user 112. I/O interface 320 may also
include a keypad for the user to enter numerical and textual data.
I/O interface 320 may also include one or more digital and/or
analog devices that allow user 112 to interact with ATM device 120
such as a touch-sensitive area, speaker, optical scanners, or
microphones. I/O interface 320 may also include other components
known in the art for interacting with user 112. ATM device 120 may
be configured to perform certain actions based on received input
from the user, such as through detected input through I/O interface
320.
[0048] The components of ATM device 120 may be implemented in
hardware, software, or a combination of both hardware and software,
as will be apparent to those skilled in the art.
[0049] FIG. 4 shows a flowchart of an exemplary bank account
switching process 400 at an ATM device, consistent with disclosed
embodiments. In step 410, ATM device 120 may receive a request from
user 112 to switch bank account via I/O interface 320. For example,
ATM device 120 may be configured to receive a user input from a
touch-screen display indicating that the user desires to switch an
existing bank account associated with a service provider to a new
bank account associated with another service provider. ATM device
120 may also be configured to receive the user input from a
keyboard or keypad input, or from a voice input via a microphone,
or a combination of these. In certain embodiments, ATM device 120
may cause a display to be presented to the customer presenting the
customer with transaction options available (such as, switch bank
accounts, withdraw funds, make a balance inquiry, make a funds
transfer, transfer funds to another account holder, etc.).
[0050] In step 420, ATM device 120 may receive a payment card
associated with the existing bank account from user 112 via I/O
interface 320. For example, ATM device 120 may be configured to
receive a payment card via a card reader port. In one aspect, ATM
device 120 may be configured to prompt user 112 to provide the
payment card associated with the existing bank account after
receiving the user request to switch bank account. For example, ATM
device 120 may prompt user 112 to provide the payment card
associated with the existing bank account by displaying a message
on the screen. For another example, ATM device 120 may prompt user
112 to provide the payment card associated with the existing bank
account by outputting a voice message via a speaker of ATM device
120.
[0051] In step 430, ATM device 120 may generate information
associated with the existing bank account based on the received
payment card. For example, the card reader of ATM device 120 may
read magnetically encoded information on the payment card and
generate the account information associated with the payment card,
such as account number, account type, cardholder data, identity of
the card account provider, etc. In certain embodiments, ATM device
120 may be configured to collect additional information associated
with the existing bank account via I/O interface 320. For example,
ATM device 120 may be configured to prompt the user to enter
additional information associated with the existing bank account
through a touch-screen display, a keypad, a keyboard, a voice
input, or the like. The additional information to be entered by
user 112 may include the cardholder's identity, the account history
of the existing bank account, whether the user wishes to transfer
all the remaining funds in the existing bank account to the new
bank account, whether the user wishes to set up automatic bill
payment with the new bank account, any passcode associated with the
existing bank account, etc.
[0052] In step 440, ATM device 120 may send a bank account
switching request and the information associated with the existing
bank account to a server of the financial service provider system
that the new bank account is associated with. For example, ATM
device 120 may be configured to identify a network address
associated with a server associated with the new financial service
provider. The new financial service provider may be associated with
financial service provider system 110. The new financial service
provider may or may not be the same provider as that of the ATM
device 120. For another example, ATM device 120 may be configured
to send the bank account switching request, the account number of
the existing bank account, and the identity of the cardholder, to
financial service provider system 110. ATM device 120 may also be
configured to receive request from financial service provider
system 110 to collect additional information from user 112. In
response, ATM device 120 may be configured to prompt user 112 to
enter the additional information required by financial service
provider system 110.
[0053] In certain embodiments, ATM device 120 may send data
associated with user identity to financial service provider system
110 for verification of user identity. The user identity data
includes, for example, an image captured by a camera of ATM device
120, an identity card provided by user 112 (such as a driver
license or the like), biometric data entered by user 112, etc. ATM
device 120 may be configured to receive, from financial service
provider system 110, whether the identity of the user is verified.
For example, financial service provider system 110 may compare the
received user identity data with the data stored in a database
(whether accessible internally or externally through a
third-party), and determine whether the received user identity data
matches the data stored in a database. If ATM device 120 receives
an indication from financial service provider system 110 that the
user identity cannot be verified, ATM device 120 may proceed to
terminate the account switching process with user 112 or prompt
user 112 to provide additional information for identity
verification. On the other hand, if ATM device 120 receives an
indication from financial service provider system 110 that the user
identity is verified, ATM device 120 may proceed to continue the
account switching process with user 112.
[0054] In step 450, ATM device 120 may receive information
associated with a new bank account from a server of financial
service provider system 110. The operations with respect to
creating the new bank account at financial service provider system
110 will be described in connection with FIG. 5. In one embodiment,
the information associated with the new bank account may include
account number of the new bank account, expiration date of a new
payment card, available funds in the new bank account, etc. In one
example, ATM device 120 may present user 112 via a display screen
one or more interfaces that enable user 112 to view and/or
configure the new bank account. For example, ATM device 120 may
present user 112 with the new account information, such as the
available funds in the new bank account, account number associated
with the new bank account, expiration date of the new payment card,
etc. ATM device 120 may present user 112 via a display screen one
or more interfaces that enable user 112 to withdraw funds from the
new bank account, make deposit to the new bank account, transfer
funds to/from the new bank account, etc. Additionally, ATM device
120 may present user 112 via a display screen one or more
interfaces that enable user 112 to set up automatic bill payment or
deposit associated with the new bank account. For example, ATM
device 120 may allow user 112 to select whether to transfer some or
all of the automatic bill payment and/or deposit associated with
the previous bank account to the new bank account. ATM device 120
may allow user 112 to add new entry of automatic bill payment
and/or deposit to the new bank account.
[0055] In step 460, ATM device 120 may provide a payment card
associated with the new bank account to the user. ATM device 120
may encode the data associated with the new bank account on the
magnetic stripe of the new payment card. ATM device 120 may also be
configured to emboss the new payment card with the account number
of the new bank account, expiration date of the new payment card,
cardholder's name, etc. ATM device 120 may print the new payment
card and provide it to the user through card dispenser 318. In
certain embodiments, ATM device 120 may present user 112 via a
display screen one or more interfaces that enable user 112 to
select a customized design of the new payment card. The new payment
card may be activated for subsequent purchases by financial service
provider system 110 before or when the new payment card is provided
to user 112. The disclosed embodiments may enable user 112 to use
the new payment card for purchases or other transactions
immediately after the ATM device 120 produces the new payment card.
In some embodiments, ATM device 120 may present user 112 via a
display screen one or more interfaces that enable user 112 to
request additional payment cards with the new bank account. For
example, ATM device 120 may allow user to add a co-owner for the
new bank account. Accordingly, ATM device 120 may produce and
provide an additional payment card with a different cardholder name
to user 112. In certain embodiments, ATM device 120 may present
user 112 via a display screen one or more interfaces that enable
user 112 to request to mail the new payment card to user. For
example, if a desired design of payment card is not available at
ATM device 120, ATM device 120 may be configured to send a request
to financial service provider system 110 for mailing a new payment
card with a selected design to user 112.
[0056] FIG. 5 is a flowchart of an account switching process
performed at a server of financial service provider system 110
consistent with the disclosed embodiments. At step 510, financial
service provider system 110 may receive a request from ATM 120 to
switch bank account for user 112. In one example, the request may
indicate that a user desires to open a new bank account with
financial service provider system 110 and to transfer the available
funds and automatic bill payment and deposit associated with an
existing bank account with another provider to the new bank
account. In other embodiments, financial service provider system
110 may receive a request from a mobile device associated with user
112, indicating that user 112 desires to switch from an existing
bank account to a new account with financial service provider
system 110. For example, the mobile device may be configured to
execute software instructions that send an electronic request to
financial service provider system 110 for bank account
switching.
[0057] At step 520, financial service provider system 110 may
receive information associated with the existing bank account from
ATM device 120. In some embodiments, financial service provider
system 110 may receive from ATM device 120 the account number, the
provider associated with the existing bank account, name of the
cardholder, etc. Financial service provider system 110 may receive
from ATM device 120 user identity information, for example, an
image of user 112 captured by a camera of ATM device 120, an
identity card provided by user 112 (such as a driver license or the
like), or biometric data entered by user 112. In other embodiments,
financial service provider system 110 may receive from a mobile
device a photo of a payment card associated with the existing bank
account. For example, the mobile device may be configured to
execute software instructions that take a photo of a payment card
associated with the existing bank account via a camera and send the
photo to financial service provider system 110 for bank account
switching. For another example, the mobile device may be configured
to execute software instructions that read data of the payment card
associated with the existing bank account via a card reader, and
then send the data associated with the existing bank account to
financial service provider system 110 for bank account
switching.
[0058] At step 530, financial service provider system 110 may
verify user identity based on the received information from ATM
device 120 (and/or the mobile phone). For example, financial
service provider system 110 may compare the received user identity
data with the data stored in a database, and determine whether the
received user identity data matches the data stored in a database.
If financial service provider system 110 determines that the
received user identity data matches the data stored in the
database, financial service provider system 110 may send an
indication to ATM device 120 (and/or mobile phone) indicating that
the user identity is verified. If financial service provider system
110 determines that the received user identity data does not match
the data stored in the database, financial service provider system
110 may send an indication to ATM device 120 (and/or the mobile
phone) indicating that the user identity cannot be verified and
that the account switching process is terminated. In some
embodiments, financial service provider system 110 may request ATM
device 120 (and/or mobile phone) to obtain additional user
information for identity verification. If the user identity is
verified, financial service provider system 110 may proceed to
continue the account switching process for user 112.
[0059] In some embodiments, financial service provider system 110
may also validate the user identity by comparing user identity to
prohibited lists as determined by laws and regulations. If the user
is found on the prohibited lists, financial service provider system
110 may send an indication to ATM device 120 (and/or the mobile
phone) indicating that the user identity cannot be validated and
that the account switching process is terminated. If the user
identity is validated, financial service provider system 110 may
proceed to continue the account switching process for user 112.
[0060] At step 540, financial service provider system 110 may
proceed to create a new bank account. The new bank account may be
created in accordance with certain request received at ATM 120 by
user input. For example, the new bank account may be a checking
account, a saving account, a special checking account without
monthly fees, a special checking account authorizing a number of
free transactions per month, etc. At step 550, financial service
provider system 110 may transfer data, such as funds, from existing
bank account to the new bank account. In some embodiments,
financial service provider system 110 may transfer all available
funds in the existing bank account to the new bank account. In some
embodiments, financial service provider system 110 may receive a
user selected amount of funds from ATM device 120, and financial
service provider system 110 may transfer the selected amount of
funds from the existing bank account to the new bank account. In
some embodiments, financial service provider system 110 may
determine whether the account terms associated with the new bank
account, such as fee terms, interest rates, reward benefits, are
more favorable compared to the account terms associated with the
existing bank account. For example, if the account terms associated
with the new bank account are equally or less favorable than the
account terms associated with the existing bank account, financial
service provider system 110 may adjust the account terms associated
with the new bank account such that they are more favorable than
the account terms associated with the existing bank account.
[0061] At step 560, financial service provider system 110 may
capture bill payment data associated with the existing bank
account. In one example, financial service provider system 110 may
communicate with third-party system 130 to retrieve a transaction
list of the existing bank account. Financial service provider
system 110 may send a request along with information of the
existing bank account to third-party system 130 to retrieve past
transaction activities associated with the existing bank account
during a past time duration, for example, for the last six months.
Subsequently, financial service provider system 110 may receive
from third-party system 130 a list of transactions associated with
the existing bank account that occurred during the specified time
period. Third-party system 130 may be one or more computer systems
associated with the existing bank account, entities that receive a
payment from the existing bank account, entities that deliver a
payment to the existing bank account, and/or entities that process
a payment to or from the existing bank account. Financial service
provider system 110 may execute software processes to identify
automatic bill payment based on the transaction history of the
existing bank account. In another example, financial service
provider system 110 may receive automatic bill payment information
associated with the existing bank account directly from third-party
system 130. In some embodiments, financial service provider system
110 may receive automatic bill payment information associated with
the existing bank account from ATM device 120 which may receive the
automatic bill payment information from user 112 via I/O interface
320.
[0062] At step 570, financial service provider system 110 may
configure automatic bill payment and/or deposit for the new bank
account. In one example, financial service provider system 110 may
communicate with third-party system 130 to switch future payments
or deposits associated with the existing bank account to the new
bank account that has been opened. In some embodiments, financial
service provider system 110 may request for user confirmation via
ATM device 120 (and/or a mobile device operated by the user) for
switching the future payments or deposits to the new bank account.
Financial service provider system 110 may receive an indication
from third-party system 130 that the account switching is complete.
In some embodiments, financial service provider system 110 may
configure the new bank account with all automatic bill payments
and/or deposits associated with the existing bank account. In other
embodiments, financial service provider system 110 may configure
the new bank account with certain automatic bill payments and/or
deposits associated with the existing bank account that may be
selected by user 112. In some embodiments, financial service
provider system 110 may send a notification to ATM device 120
indicating that certain or all automatic bill payments and/or
deposits associated with the existing bank account are switched to
the new bank account.
[0063] At step 580, financial service provider system 110 may send
information associated with the new bank account, such as account
number, cardholder's name, account type (checking, saving, etc.),
expiration date of the new payment card, to ATM device 120.
Financial service provider system 110 may subsequently receive an
acknowledgement message from ATM device 120 indicating that the new
payment card is produced and delivered to user 112. In some
embodiments, financial service provider system 110 may receive a
message from ATM device 120 indicating that ATM device 120 is
unable to produce the new payment card associated with the new bank
account. Consequently, financial service provider system 110 may
execute processes that are configured to produce the new payment
card and mail it to user 112.
[0064] FIG. 6 is a flowchart of an exemplary credit card account
switching process at an ATM, consistent with disclosed embodiments.
In step 610, ATM device 120 may receive a request from user 112 to
switch credit card account via I/O interface 320. For example, ATM
device 120 may be configured to receive a user input from a
touch-screen display indicating that the user desires to switch an
existing credit card account associated with a service provider to
a new credit card account associated with another service provider.
ATM device 120 may also be configured to receive the user input
from a keyboard or keypad input, or from a voice input via a
microphone, or a combination of these. In certain embodiments, ATM
device 120 may cause a display to be presented to the customer
presenting the customer with transaction options available (such
as, for example, switching credit card accounts, withdrawing funds,
making a balance inquiry, making a funds transfer, transferring
funds to another account holder, etc.).
[0065] In step 620, ATM device 120 may receive a credit card
associated with the existing credit card account from user 112 via
I/O interface 320. For example, ATM device 120 may be configured to
receive a credit card via a card reader port. In one aspect, ATM
device 120 may be configured to prompt user 112 to provide the
credit card associated with the existing credit card account after
receiving the user request to switch credit card account. For
example, ATM device 120 may prompt user 112 to provide the credit
card associated with the existing credit card account by displaying
a message on the screen. For another example, ATM device 120 may
prompt user 112 to provide the credit card associated with the
existing credit card account by outputting a voice message via a
speaker of ATM device 120.
[0066] In step 630, ATM device 120 may generate information
associated with the existing credit card account based on the
received credit card. For example, the card reader of ATM device
120 may read magnetically encoded information on the credit card
and generate the account information associated with the credit
card, such as account number, credit card type (such as Visa,
Mastercard, American Express, etc.), cardholder data, identity of
the card account provider, etc. In certain embodiments, ATM device
120 may be configured to collect additional information associated
with the existing credit card account via I/O interface 320. For
example, ATM device 120 may be configured to prompt the user to
enter additional information associated with the existing credit
card account through a touch-screen display, a keypad, a keyboard,
a voice input, or the like. The additional information to be
entered by user 112 may include the cardholder's identity, the
account history of the existing credit card account, whether the
user wishes to transfer all the outstanding balances in the
existing credit card account to the new credit card account,
etc.
[0067] In step 640, ATM device 120 may send a credit card account
switching request and the information associated with the existing
credit card account to a server of the financial service provider
system that the new credit card account is associated with. For
example, ATM device 120 may be configured to identify a network
address associated with a server associated with the new financial
service provider. The new financial service provider may be
associated with financial service provider system 110. The new
financial service provider may or may not be the same provider as
that of the ATM device 120. For another example, ATM device 120 may
be configured to send the credit card account switching request,
the account number of the existing credit card account, and the
identity of the cardholder, to financial service provider system
110. ATM device 120 may also be configured to receive request from
financial service provider system 110 to collect additional
information from user 112. In response, ATM device 120 may be
configured to prompt user 112 to enter the additional information
required by financial service provider system 110.
[0068] In certain embodiments, ATM device 120 may send data
associated with user 112's identity to financial service provider
system 110 for verification of user identity. The user identity
data includes, for example, an image captured by a camera of ATM
device 120, an identity card provided by user 112 (such as a driver
license or the like), or biometric data entered by user 112. ATM
device 120 may be configured to receive, from financial service
provider system 110, an indication of whether the identity of the
user is verified. For example, financial service provider system
110 may compare the received user identity data with the data
stored in a database (whether accessible internally or externally
through a third-party), and determine whether the received user
identity data matches the data stored in a database. If ATM device
120 receives an indication from financial service provider system
110 that the user identity cannot be verified, ATM device 120 may
proceed to terminate the account switching process with user 112 or
prompt user 112 to provide additional information for identity
verification. On the other hand, if ATM device 120 receives an
indication from financial service provider system 110 that the user
identity is verified, ATM device 120 may proceed to continue the
account switching process with user 112.
[0069] In step 650, ATM device 120 may receive information
associated with new credit card account from a server of financial
service provider system 110. The operations with respect to
creating the new credit card account at financial service provider
system 110 will be described in connection with FIG. 7. In one
embodiment, the information associated with the new credit card
account may include the account number of the new credit card
account, expiration date of a new credit card, credit terms of the
new credit card account, etc. The credit terms of the new credit
card account may include a credit limit, rewards benefits, interest
rates, interest charges, fee terms, payment terms, and/or the like.
In one example, ATM device 120 may present user 112 via a display
screen one or more interfaces that enable user 112 to view and/or
configure the new credit card account. For example, ATM device 120
may present user 112 with the new account information, such as the
credit limit and/or outstanding balances in the new credit card
account, account number associated with the new credit card
account, expiration date of the new credit card, etc. ATM device
120 may present user 112 via a display screen one or more
interfaces that enable user 112 to request cash advance from the
new credit card account, make payments to the new credit card
account, etc. Additionally, ATM device 120 may present user 112 via
a display screen one or more interfaces that enable user 112 to set
up automatic payment associated with the new credit card account.
ATM device 120 may also present user 112 via a display screen one
or more interfaces that enable user 112 to select features
associated with the new credit card account, such as the statement
closing date.
[0070] In step 660, ATM device 120 may provide a credit card
associated with the new credit card account to the user. ATM device
120 may encode the data associated with the new credit card account
on the magnetic stripe of the new credit card. For example, ATM
device 120 may encode part of all payment data and personal account
data required to conduct transactions, such as account holder name,
card account number, expiration date, security codes, encoded
magnetized strip, integrated circuit cards (IC cards or "chip
cards"), and/or corresponding security pin. ATM device 120 may also
be configured to emboss the new credit card with the account number
of the new credit card account, expiration date of the new credit
card, cardholder's name, etc. ATM device 120 may print the new
credit card and provide it to the user through the card dispenser.
In certain embodiments, ATM device 120 may present user 112 via a
display screen one or more interfaces that enable user 112 to
select a customized design of the new credit card. The new credit
card may be activated for subsequent purchases by financial service
provider system 110 before or when the new credit card is provided
to user 112. The disclosed embodiments may enable user 112 to use
the new credit card for purchases or other transactions immediately
after the ATM device 120 produces the new credit card. In some
embodiments, ATM device 120 may present user 112 via a display
screen one or more interfaces that enable user 112 to request
additional credit card with the new credit card account. For
example, ATM device 120 may allow user to add a joint account
holder for the new credit card account. Accordingly, ATM device 120
may produce and provide an additional credit card with a different
cardholder name to user 112. In certain embodiments, ATM device 120
may present user 112 via a display screen one or more interfaces
that enable user 112 to request to mail the new credit card to
user. For example, if a desired design of credit card is not
available at ATM device 120, ATM device 120 may be configured to
send a request to financial service provider system 110 for mailing
a new credit card with a selected design to user 112.
[0071] FIG. 7 is a flowchart of an exemplary credit card account
switching process at a financial service provider system 110,
consistent with disclosed embodiments. At step 710, financial
service provider system 110 may receive a request from ATM 120 to
switch credit card account for user 112. In one example, the
request may indicate that a user desires to open a new credit card
account with financial service provider system 110 and to transfer
the outstanding balances associated with an existing credit card
account to the new credit card account. In some embodiments,
financial service provider system 110 may receive a request from a
mobile device associated with user 112, indicating that user 112
desires to switch from an existing credit card account to a new
account with financial service provider system 110. For example,
the mobile device may be configured to execute software
instructions that send an electronic request to financial service
provider system 110 for credit card account switching.
[0072] At step 720, financial service provider system 110 may
receive information associated with the existing credit card
account from ATM device 120 (and/or the mobile phone). In some
embodiments, financial service provider system 110 may receive from
ATM device 120 the account number, the provider associated with the
existing credit card account, name of the cardholder, etc.
Financial service provider system 110 may receive from ATM device
120 user identity information, for example, an image of user 112
captured by a camera of ATM device 120, an identity card provided
by user 112 (such as a driver license or the like), or biometric
data entered by user 112. In other embodiments, financial service
provider system 110 may receive from a mobile device a photo of a
credit card associated with the existing credit card account. For
example, the mobile device may be configured to execute software
instructions that take a photo of a credit card associated with the
existing credit card account via a camera and send the photo to
financial service provider system 110 for credit card account
switching. For another example, the mobile device may be configured
to execute software instructions that read data of the credit card
associated with the existing credit card account via a card reader,
and then send the data associated with the existing credit card
account to financial service provider system 110 for credit card
account switching.
[0073] At step 730, financial service provider system 110 may
verify user 112's identity based on the received information from
ATM device 120 (and/or the mobile phone). For example, financial
service provider system 110 may compare the received user identity
data with the data stored in a database (whether accessible
internally or externally through a third-party), and determine
whether the received user identity data matches the data stored in
a database. If financial service provider system 110 determines
that the received user identity data matches the data stored in the
database, financial service provider system 110 may send an
indication to ATM device 120 indicating that the user identity is
verified. If financial service provider system 110 determines that
the received user identity data does not match the data stored in
the database, financial service provider system 110 may send an
indication to ATM device 120 indicating that the user identity
cannot be verified and that the account switching process is
terminated. In some embodiments, financial service provider system
110 may request ATM device 120 to obtain additional user
information for identity verification. If the user identity is
verified, financial service provider system 110 may proceed to
continue the account switching process for user 112.
[0074] In some embodiments, financial service provider system 110
may also validate the user identity by comparing user identity to
prohibited lists as determined by laws and regulations. If the user
is found on the prohibited lists, financial service provider system
110 may send an indication to ATM device 120 (and/or the mobile
phone) indicating that the user identity cannot be validated and
that the account switching process is terminated. If the user
identity is validated, financial service provider system 110 may
proceed to continue the account switching process for user 112.
[0075] At step 740, financial service provider system 110 may
proceed to create a new credit card account. The new credit card
account may be created in accordance with certain request received
at ATM 120 by user input. For example, the new credit card account
may be an account with no annual fees, or an account with rewards
program, etc. At step 750, financial service provider system 110
may obtain user credit information via third-party system 130. In
some embodiments, financial service provider system 110 may obtain
income associated with user 112, credit history associated user
112, user's current credit score, etc. For example, financial
service provider system 110 may send a request to third-party
system 130 requesting credit information of user 112, and may
subsequently receive the requested information from third-party
system 130. Financial service provider system 110 may determine the
credit worthiness of user 112 based on the obtained user credit
information. For example, financial service provider system 110 may
determine whether user 112 qualifies for a new credit card account
based on the obtained user credit information. If financial service
provider system 110 determines that user 112 does not qualify for a
new credit card account, financial service provider system 110 may
terminate the account switching process. Financial service provider
system 110 may send an indication to ATM device 120 (and/or the
mobile phone) indicating that user 112 does not qualify for a new
credit card account with financial service provider system 110.
[0076] At step 760, financial service provider system 110 may
determine the credit terms associated with the new credit card
account. The credit terms associated with the new credit card
account may include a credit limit, rewards benefits, interest
rates, interest charges, fee terms, payment terms, and/or the like.
For example, financial service provider system 110 may determine
the credit terms based on credit terms of the existing credit card
account, user income, credit score of the user, and/or credit
history of the user, etc. In some embodiments, financial service
provider system 110 may determine whether the credit terms
associated with the new credit card account are more favorable
compared to the credit terms associated with the existing credit
card account. For example, if the credit terms associated with the
new credit card account are equally or less favorable than the
credit terms associated with the existing credit card account,
financial service provider system 110 may adjust the credit terms
associated with the new credit card account such that they are more
favorable than the credit terms associated with the existing credit
card account. In some embodiments, financial service provider
system 110 may receive a user requested amount of credit limit from
ATM device 120, and financial service provider system 110 may
determine whether to approve the requested credit limit for the new
credit card account.
[0077] At step 770, financial service provider system 110 may
transfer balance from the existing credit card account to the new
credit card account. In some embodiments, financial service
provider system 110 may transfer all outstanding balances in the
existing credit card account to the new credit card account. In
some embodiments, financial service provider system 110 may receive
a user selected amount of balances from ATM device 120, and
financial service provider system 110 may transfer the selected
amount of balances from the existing credit card account to the new
credit card account.
[0078] At step 780, financial service provider system 110 may send
information associated with the new credit card account, such as
account number, cardholder's name, credit limit, expiration date of
the new credit card, to ATM device 120. Financial service provider
system 110 may subsequently receive an acknowledgement message from
ATM device 120 indicating that the new credit card is produced and
delivered to user 112 (step not shown in figure). In some
embodiments, financial service provider system 110 may receive a
message from ATM device 120 indicating that ATM device 120 is
unable to produce the new credit card associated with the new
credit card account. Consequently, financial service provider
system 110 may execute processes that are configured to produce the
new credit card and mail it to user 112.
[0079] The disclosed embodiments may allow a user to switch from an
existing financial account to a new financial account using
self-service devices such as ATM devices. Further, a new account
card, such as a payment card or credit card associated with the new
financial account, may be assigned to user 112, activated and
issued at the ATM device during the switch transaction. In this
way, customers may switch an existing financial account to a new
financial account in a simple and quick manner.
[0080] The exemplary disclosed embodiments describe systems and
methods for handling switching of financial accounts using ATM
devices. The foregoing description has been presented for purposes
of illustration. It is not exhaustive and is not limited to the
precise forms or embodiments disclosed. Modifications and
adaptations of the embodiments will be apparent from consideration
of the specification and practice of the disclosed embodiments. For
example, the described implementations include hardware and
software, but systems and methods consistent with the present
disclosure can be implemented as hardware alone.
[0081] It is intended that the specification and examples be
considered as exemplary only, with a true scope and spirit of the
disclosed embodiments being indicated by the following claims.
Furthermore, although aspects of the disclosed embodiments are
described as being associated with data stored in memory and other
tangible computer-readable storage mediums, one skilled in the art
will appreciate that these aspects can also be stored on and
executed from many types of tangible computer-readable media, such
as secondary storage devices, like hard disks, floppy disks, or
CD-ROM, or other forms of RAM or ROM. Accordingly, the disclosed
embodiments are not limited to the above described examples, but
instead is defined by the appended claims in light of their full
scope of equivalents.
[0082] Moreover, while illustrative embodiments have been described
herein, the scope includes any and all embodiments having
equivalent elements, modifications, omissions, combinations (e.g.,
of aspects across various embodiments), adaptations or alterations
based on the present disclosure. The elements in the claims are to
be interpreted broadly based on the language employed in the claims
and not limited to examples described in the present specification
or during the prosecution of the application, which examples are to
be construed as non-exclusive. Further, the steps of the disclosed
methods can be modified in any manner, including by reordering
steps or inserting or deleting steps. It is intended, therefore,
that the specification and examples be considered as example only,
with a true scope and spirit being indicated by the following
claims and their full scope of equivalents.
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