U.S. patent application number 14/135392 was filed with the patent office on 2014-04-17 for system and method of conducting telemedicine sessions across different geopolitical zones.
This patent application is currently assigned to INNOVATION SPECIALISTS LLC DBA 2ND.MD. The applicant listed for this patent is INNOVATION SPECIALISTS LLC DBA 2ND.MD. Invention is credited to Clinton Glen PHILLIPS.
Application Number | 20140108055 14/135392 |
Document ID | / |
Family ID | 46318160 |
Filed Date | 2014-04-17 |
United States Patent
Application |
20140108055 |
Kind Code |
A1 |
PHILLIPS; Clinton Glen |
April 17, 2014 |
SYSTEM AND METHOD OF CONDUCTING TELEMEDICINE SESSIONS ACROSS
DIFFERENT GEOPOLITICAL ZONES
Abstract
A system and method designed to overcome or work with the
geopolitical restraints on medical practice that presently hampers
the process of conducting physician patient telemedicine sessions
across different geopolitical zones such as different states or
different countries. The method uses at least one Internet server
and database, which may optionally reside or have an IP address
within in the one or more geopolitical zones where the physician is
licensed to practice medicine. The database will often contain
lists of physician authorizations to conduct telemedicine in
various other geopolitical zones, lists of patient telemedicine
waivers, as well as information pertaining to the physician's
specialty, rating, fee structure, and availability. The database
may additionally contain other features such as lists of translator
availability and patient electronic health records. The server may
additionally facilitate video conferencing by presenting a unified
user interface and/or relaying video teleconferencing data packets
between participants.
Inventors: |
PHILLIPS; Clinton Glen;
(Houston, TX) |
|
Applicant: |
Name |
City |
State |
Country |
Type |
INNOVATION SPECIALISTS LLC DBA 2ND.MD |
Houston |
TX |
US |
|
|
Assignee: |
INNOVATION SPECIALISTS LLC DBA
2ND.MD
Houston
TX
|
Family ID: |
46318160 |
Appl. No.: |
14/135392 |
Filed: |
December 19, 2013 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
|
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12977220 |
Dec 23, 2010 |
8635084 |
|
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14135392 |
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Current U.S.
Class: |
705/3 ;
705/2 |
Current CPC
Class: |
G16H 80/00 20180101;
G16H 10/60 20180101; G16H 40/67 20180101; G16H 40/20 20180101; G06Q
10/00 20130101 |
Class at
Publication: |
705/3 ;
705/2 |
International
Class: |
G06F 19/00 20060101
G06F019/00 |
Claims
1.-15. (canceled)
16. A computer-implemented method of conducting telemedicine across
two or more geopolitical zones comprising: transmitting, to a
server, one or more healthcare practitioner's identifying
information and one or more requests for authorization to practice
telemedicine in a geopolitical zone, wherein the one or more
healthcare practitioner are not licensed to practice medicine in
the geopolitical zone; receiving, at the server, one or more
authorizations for the one or more healthcare practitioners to
practice telemedicine in the geopolitical zone for a predetermined
amount of time, wherein the predetermined amount of time is the
length of the telemedicine session.
17. The computer-implemented method of claim 16, further comprising
adjusting an IP address of the server to conform to an IP address
associated with one or more of the geopolitical zones.
18. The computer-implemented method of claim 16, further comprising
transmitting, to the server, a patient request for legal waiver for
consent to a telemedicine session with the one or more authorized
healthcare practitioners; receiving, at the server, a legal waiver
authorizing the patient to participate in a telemedicine session
with the one or more authorized healthcare practitioners.
19. The computer-implemented method of claim 16, further comprising
transmitting, to the server, a patient's current medical condition
and a request for one or more authorized, available healthcare
practitioners.
20. The computer-implemented method of claim 19, wherein the server
matches the patient's current medical condition with the one or
more healthcare practitioners' identifying information, wherein,
the healthcare practitioners' identifying information comprises one
or more specialties and a schedule of available appointments of the
one or more healthcare practitioners; and the matches are available
for appointment selection based on the schedule of available
appointments.
21. The computer-implemented method of claim 20, wherein the server
receives the patient's electronic health records or a link to the
patient's electronic health records and the patient's electronic
health record or the link to the patient's electronic health record
is transmitted to the selected healthcare practitioners.
22. The computer-implemented method of claim 20, wherein
audio-video link information required to establish audio and video
communication between the patient and the selected healthcare
practitioner is transmitted from the server to the patient and the
selected healthcare practitioner on or before the time of said
scheduled telemedicine session.
23. The computer-implemented method of claim 20, wherein the server
additionally accepts payment from the patient or one or more
third-party payors; and the server disperses at least some of the
payment to the selected healthcare practitioners.
24. The computer-implemented method of claim 20, wherein the server
stores a list of authorized interpreters and upon request by the
patient or the selected healthcare practitioner the server
additionally schedules a session with an interpreter at the same
time as the scheduled telemedicine session; the server transmitting
audio-video link information between the interpreter, the selected
healthcare professionals, and the patient, so that the patient, the
selected healthcare professionals, and the interpreter may
establish a simultaneous three-way audio video link during the
scheduled telemedicine session.
25. A system of conducting telemedicine across two or more
geopolitical zones comprising: at least one processor; and memory
including instructions that, when executed by the at least one
processor, cause the computing system to: transmitting, to a
server, one or more healthcare practitioner's identifying
information and one or more requests for authorization to practice
telemedicine in a geopolitical zone, wherein the one or more
healthcare practitioner are not licensed to practice medicine in
the geopolitical zone; receiving, at the server, an authorization
for the one or more healthcare practitioner to practice
telemedicine in the geopolitical zone for a predetermined amount of
time, wherein the predetermined amount of time is the length of the
telemedicine session.
26. The system of claim 25, further comprising adjusting an IP
address of the server to conform to an IP address associated with
one or more of the geopolitical zones.
27. The system of claim 25, further comprising transmitting, to the
server, a patient request for legal waiver for consent to a
telemedicine session with the one or more authorized healthcare
practitioners; receiving, at the server, a legal waiver authorizing
the patient to participate in a telemedicine session with the one
or more authorized healthcare practitioners.
28. The system of claim 25, further comprising transmitting, to the
server, a patient's current medical condition and a request for one
or more authorized, available healthcare practitioners.
29. The system of claim 28, wherein the server matches the
patient's current medical condition with the one or more healthcare
practitioners' identifying information, wherein, the healthcare
practitioners' identifying information comprises one or more
specialties and a schedule of available appointments of the one or
more healthcare practitioners; and the matches are available for
appointment selection based on the schedule of available
appointments.
30. The system of claim 29, wherein a server receives the patient's
electronic health records or a link to the patient's electronic
health records and the patient's electronic health record or the
link to the patient's electronic health record is transmitted to
the selected healthcare practitioners.
31. The system of claim 29, wherein audio-video link information
required to establish audio and video communication between the
patient and the selected healthcare practitioner is transmitted
from the server to the patient and the selected healthcare
practitioner on or before the time of said scheduled telemedicine
session.
32. The system of claim 29, wherein the server additionally accepts
payment from the patient or one or more third-party payors; and the
server disperses at least some of the payment to the selected
healthcare practitioners.
33. The system of claim 29, wherein the server stores a list of
authorized interpreters and upon request by the patient or the
selected healthcare practitioner the server additionally schedules
a session with an interpreter at the same time as the scheduled
telemedicine session; the server transmitting audio-video link
information between the interpreter, the selected healthcare
professionals, and the patient, so that the patient, the selected
healthcare professionals, and the interpreter may establish a
simultaneous three-way audio video link during the scheduled
telemedicine session.
34. A computer-readable medium having computer-executable code
stored thereon for causing a computer to perform a method
comprising: transmitting, to a server, one or more healthcare
practitioner's identifying information and one or more requests for
authorization to practice telemedicine in a geopolitical zone,
wherein the one or more healthcare practitioner are not licensed to
practice medicine in the geopolitical zone; receiving, at the
server, an authorization for the one or more healthcare
practitioner to practice telemedicine in the geopolitical zone for
a predetermined amount of time, wherein the predetermined amount of
time is the length of the telemedicine session.
35. The computer-readable medium of claim 34, further comprising
adjusting an IP address of the server to conform to an IP address
associated with one or more of the geopolitical zones.
Description
BACKGROUND OF THE INVENTION
[0001] 1. Field of the Invention
[0002] The field of the invention is in Internet based medical
telecommunications such as telemedicine.
[0003] 2. Description of the Related Art
[0004] The general problem of providing patients with rapid access
to appropriate medical specialists has been recognized for many
years, and ever since the telephone was popularized, much time and
effort has been expended in devising methods to deliver improved
telemedicine service.
[0005] For example, more than 30 years ago, Dunn et. al., "An
Evaluation of Four Telemedicine Systems for Primary Care", Health
Serv. Res. 1977, spring (12)(1), 19-29 discussed the utility of
examining patients by video. In the 1990's, various client server
implementations of telemedicine were also described by Vaughan et.
al., "A Client/Server Approach to Telemedicine" in Proc. Annu.
Symp. Comput. Appl. Med. Care. 1995: 776-780.
[0006] More recently, other workers have continued to refine or
rediscover various telemedicine methods. For example, Ombrellaro,
in US patent application 2005/0149364 discusses a telemedicine
system with an integrated electronic medical record, and Chang, in
US patent application 2005/0251421 discusses providing interpreter
assisted video interpretation systems in a healthcare setting. More
recently Schoenberg, in U.S. Pat. No. 7,590,550 teaches a
computerized directory method of establishing an immediate
real-time communications link between a patient and a
physician.
[0007] In spite of these advances, telemedicine is still seldom
used at present, suggesting that further progress is desirable. In
particular, one problem that continues to limit patient access to
medical care is the fact that at present, telemedicine systems are
generally only authorized within the confines of a particular
geopolitical area (e.g. geographic zone of healthcare provider
licensing), such as a specific United States State, or a specific
country. This limits patient access to only the healthcare
providers that are located within the patient's particular
geopolitical zone of residence. In the event that no healthcare
providers with a suitable specialty, interest in providing
telemedicine service, and availability schedule can be found within
the patient's particular geopolitical zone of residence, then the
patient's need for medical services may be frustrated.
[0008] At the same time, outside of the patient's particular
geopolitical zone, there may be other healthcare providers who have
the proper specialization, interest in providing telemedicine
services, and who may have room in their schedule for another
patient. Thus the present state of affairs for telemedicine is
presently suboptimal due to the artificial constraints of the
present geopolitical based system of healthcare provider
licensing.
BRIEF SUMMARY OF THE INVENTION
[0009] In one embodiment, the invention may be a system and method
designed to overcome or work with the geopolitical restraints on
medical practice that presently hampers conducting physician
patient telemedicine sessions across different geopolitical zones.
The invention uses at least one Internet server and database, which
may optionally reside in or have an IP address within the one or
more geopolitical zones where a healthcare provider is licensed to
practice medicine. This database will often contain lists of
healthcare provider authorizations to conduct telemedicine in
various other geopolitical zones, lists of patient waivers
consenting to telemedicine consultations with healthcare providers
in different geopolitical zones, as well as information pertaining
to the healthcare provider's specialty, rating, fee structure,
schedule, language, and availability, as well as other special
interest tags such as particular sub-specialties (e.g. sports
medicine for a particular sport), a particular healthcare center
affiliation, and personal characteristics such as age, sex, marital
status, parental status. The database may additionally contain
other features and data useful for telemedicine sessions such as
lists of available translators, payment information, and patient
electronic health records. The server may additionally facilitate
video conferencing by presenting a unified user interface and/or
relaying video teleconferencing data packets between participants.
More specifically, the invention may be a method of conducting
Internet based telemedicine between healthcare practitioners and
patients residing in different geopolitical zones. This method will
generally include acquiring a first set of legal authorizations or
permissions that will enable or give permission to healthcare
practitioners who are licensed in a first set of geopolitical zones
(e.g. an American state such as Nevada, or alternatively a separate
country such as Canada) to conduct telemedicine sessions with
patients who themselves reside in a second set of geopolitical
zones (e.g. an American state such as California). The method will
also generally include acquiring a second set of legal waivers from
these patients (who reside in this second set of geopolitical zones
such as California) consenting to telemedicine sessions with at
least some of the healthcare practitioners who are licensed in the
first set of geopolitical zones (e.g. Nevada, Canada).
[0010] Using this method, and internet server database will be
constructed that comprises data from these healthcare
practitioners, their first set of legal authorizations, these
patients, and their second set of legal waivers. This internet
server based database will often also comprise the specialties and
specialties and availability schedules of at least some of these
healthcare practitioners. Using the method, a patient residing in a
second geopolitical zone (e.g. California) may contact this
internet server based database using the user interface of an
Internet connected computational device. Here this may be, for
example, a web browser running in the graphical user interface of
an Internet network connected computer, or alternatively the
browser running in the graphical user interface of a smart cellular
phone. These devices will often usually have audio and video
pickups (sensors, cameras) as well, so as to facilitate remote
video teleconferencing. The patient(s) may use their Internet
connected computational devices to transmit their current health
status to the Internet server based database. Thus, for example, if
the patient is healthy but has high blood pressure and wants a
consultation, the patient may transmit this fact. The Internet
server based database will generally have a search engine capable
of matching the patient current health status with the specialties
and availability schedules of at least some of the various
healthcare practitioners in the database, thus generating match
information. The internet server and database will then provide at
least some of this match information back to the patient. The
patient may then use this match information to select an
appointment time to schedule a telemedicine session with one or
more available healthcare practitioner(s). Generally, this Internet
server based database will also contain at least the audio-video
link information required to establish audio and video
communication between the patient and the healthcare practitioner,
and this Internet server based database will transmits this
audio-video link information to the patient and healthcare
practitioner on or before the time of the scheduled telemedicine
session. The system may also perform other functions as needed,
such as scheduling third parties such as interpreters, managing
patient electronic health records, doing more elaborate searching
and matching between patent and healthcare practitioner, and also
managing various payment methodologies, including direct payments,
as well as third party payments including payments from employers,
the government, and even gift certificates from private third party
payers.
BRIEF DESCRIPTION OF THE DRAWINGS
[0011] FIG. 1 shows a patient and healthcare provider residing in
different geopolitical zones, along with an authorization and
waiver process.
[0012] FIG. 2 shows an Internet server, which may be located in
different geopolitical zones, and which may contain a database of
healthcare practitioner authorizations and patient waivers.
[0013] FIG. 3 shows additional details of the authorization and
waiver data flow between geopolitical zone B and geopolitical zone
B.
[0014] FIG. 4 shows an example screen shot for a patient search
result for a physician who can schedule a telemedicine session on a
day several days in the future, such as trying to book a date for a
telemedicine session on October 14 when the present date is October
12.
[0015] FIG. 5 shows an example screen shot for a patient search for
an interpreter with a suitable availability and language
capability, as well as an example of a payment field.
[0016] FIG. 6 shows a simulation of travel intended to clearly
convey to the patient that the healthcare practitioner is operating
from a different geopolitical zone
[0017] FIG. 7 shows a third party interpreter assisting in a
telemedicine session.
DETAILED DESCRIPTION OF THE INVENTION
[0018] Nomenclature: In this disclosure, often the terms healthcare
provider and healthcare practitioner (HCP) will be used
interchangeably, and physicians and physician specialists will
often be used as a specific example of one type of healthcare
provider/practitioner.
[0019] Equipment and software: The system and methods of this
invention are intended to be implemented using computer based
servers, often powered by multiple computer processors from the x86
family (e.g. Intel or AMD processors), usually running operating
systems such as Windows, Linux, Unix, or other standard operating
systems, and usually having many gigabytes of random access memory.
The servers will typically be connected to mass storage devices,
such as disk drives, also capable of storing many gigabytes of
data. The system and methods of the invention will often be
implemented in the form of software, such as database management
software (e.g. SQL software which may run under popular database
management programs such as MySQL or other systems such as Oracle),
web server software such as Apache, programming languages for
dynamic web pages such as PHP, Perl, Python, as well as other web
application framework languages and systems languages such as Ruby
on Rails, and the like. The server(s) will often then be connected
to suitable networks such as the Internet, often by high bandwidth
connections. In some embodiments, at least one server will reside
in each geopolitical zone serviced by the system, and these
geopolitical zone assigned servers may be connected to one or more
master servers that span multiple geopolitical zones. Thus for
example, healthcare providers in one geopolitical zone may be
represented by a server geographically located in the healthcare
provider's particular geopolitical zone. A patient residing in a
different geopolitical zone may be routed by either a server
spanning multiple geopolitical zones, or a server in the patient's
own geopolitical zone, to the server specialized to the healthcare
providers geopolitical zone of licensing, and subsequent
transactions may then take place using the server that is
geographically localized to the healthcare providers geopolitical
zone of licensing.
[0020] The patient and healthcare providers will normally interact
with the telemedicine service using standard computerized devices
capable of Internet communications, often using standard web
browsers (e.g. Windows Explorer, Firefox, Chrome, Safari and the
like) running on standard operating systems such as Windows, Linux,
iOS and the like. Normally these systems will be equipped with
standard graphical user interfaces and peripherals capable of
displaying audio, video, and text, and receiving audio, video, and
text input.
[0021] There are two basic ways or modes in which a patient living
in a first geopolitical zone, such as a state (for example
California) may be given a telemedicine consultation by a physician
or healthcare provider who is licensed in a second geopolitical
zone (such as Nevada). The first way is for the patient to travel
from his or her state of residence to the geopolitical zone where
the healthcare provider is licensed, and the second way is for the
necessary set of legal authorizations and waivers to be exchanged
so as to enable the cross-geopolitical zone medical consultation to
legally take place.
[0022] The invention can also operate in these two basic ways or
modes. In one mode, the invention may enable a form of "virtual
travel" that, to all practical purposes, induces a state of
awareness and consent process similar to the state of awareness and
consent that a patient would normally experience upon leaving his
or her normal state or geopolitical zone of residence, and
traveling to healthcare provider's geopolitical zone of licensure.
In an alternative mode, the invention may both facilitate and
maintain a database that keeps track of the necessary set of
authorizations and waivers necessary to create the proper legal
permissions to conduct telemedicine across geopolitical zones.
Often, it may be useful to combine the two approaches or modes, so
that both the proper set of authorizations and waivers is
maintained, and additionally the patient is exposed to a form of
virtual travel during at least the initialization of the
telemedicine session so that the patient clearly understands the
implications of dealing with a healthcare provider in another
geopolitical zone (for example, that if the patient wishes to seek
local help, then the patient should expect to use an alternate,
local healthcare provider).
[0023] As previously discussed, when the first, virtual travel mode
of conducting across geopolitical zone telemedicine is used, in
addition to providing suitable visual or user interface simulations
of virtual travel to the patient, it may optionally also be useful
to locate the telemedicine server that coordinates the various
telemedicine permissions in the same geopolitical zone as the
healthcare provider. This ensures that the local geopolitical zone
authorities, such as the medical license board and or local
governmental authorities can have proper jurisdiction over the
server that is coordinating the particular telemedicine session in
question, and if necessary shut it down or request disclosure of
the contents as necessary and in keeping with the local authorities
responsibility for the welfare of the residence of this particular
geopolitical zone.
[0024] When used in the second, permissions exchange mode, the
invention may be a method of conducting Internet based telemedicine
between healthcare practitioners (e.g. physicians, physician
specialists, nurses, and other healthcare providers) and patients
residing in different geopolitical zones, such as different states
or countries. Here, as previously discussed, the invention is based
on a network connected computerized database, such as an Internet
server or web server, that may store a first set of legal
authorizations enabling healthcare practitioners licensed in a
first set of geopolitical zones to conduct telemedicine sessions
with patients residing in a second set of geopolitical zones. For
example, physicians with medical licenses in Nevada (geopolitical
zone A) may request authorizations from another state, such as
California (geopolitical zone B), for the limited purposes of
conducting telemedicine sessions for various California residents.
Such authorizations may be granted by either the California state
medical licensing boards, or alternatively by one or more agencies
of the California state government, and may for example be part of
a reciprocity agreement with the other geopolitical zone wherein,
for example, California physicians are also allowed to apply for
legal authorizations to treat Nevada residents.
[0025] In an alternative embodiment, a healthcare accrediting
organization that accredits healthcare providers/practitioners for
telemedicine, and which operates over multiple geopolitical zones,
may be used to provide the first set of legal authorizations. This
healthcare accrediting organization, which may be a private
company, a non-profit organization, or a government or government
affiliate might, using America as an example, operate on a national
basis and regulate healthcare practitioners across multiple states.
Such a multiple geopolitical zone healthcare provider accrediting
organization would serve to ensure that the healthcare providers
were practicing telemedicine in a responsible manner, and would act
to disallow healthcare providers who were, for example, practicing
telemedicine on a substandard basis.
[0026] At the same time, the invention's network connected
computerized database will also store a set of legal waivers from
patients, who may be for example, residents of California
(Geopolitical zone B) consenting to treatment from physicians or
other healthcare providers residing outside of the patient's
particular geopolitical zone. Thus a patient living in California
may place on record into the database, consent to be treated by a
physician or other healthcare provider residing in Nevada.
[0027] The invention's network connected computerized database will
often also contain a record of the various medical specialties,
addresses, contact information, ratings, price information, and
availability schedules of various healthcare providers, as well as
optional ancillary support personnel and additional optional
services such as translators, pharmacies, medical supply houses,
home care services, ambulance services, delivery services, and
other support services as needed.
[0028] Thus when a patient residing in a second geopolitical zone
(such as California) contacts the invention's telemedicine internet
server based database, for example by using the user interface of
an Internet connected computational device (e.g. the keyboard,
pressure sensitive display, camera, microphone etc. of a computer,
laptop computer, pad computer, cellular telephone, smart cellular
telephone), the patient can transmit information pertaining to his
or her medical condition (e.g. such as "My blood pressure is up and
I want a consultation later this week") to the server and database.
The invention's server and database, in addition to sorting for
availability of healthcare providers within certain medical
specialty, cost, location, availability schedule and rating
constraints, can also greatly expand on the range of potential
healthcare providers available to the patient by also sorting
through the list of healthcare provider authorizations, and may be
thus able to better serve the patient by matching the patient up
with a healthcare provider in a different geopolitical zone who is
more likely to be available.
[0029] Given that the invention will often match patients with
healthcare providers in different geopolitical zones, it will
additionally be useful if the invention's computerized database
also contains information, such as the patient's electronic health
record, or at least links to the patient's electronic health
record, so that the healthcare provider can determine if the
patient's particular problems are likely to be within that
particular healthcare provider's specialty or sphere of competence.
Such electronic healthcare records may conform to common standards,
such as the HL7, ANSI X12, CEN-CONTSYS (EN13940), CEN-EHRcom
(EN13606), CEN-HISA (EN 12967), DICOM, or other electronic
healthcare record standard. Suitable examples of such healthcare
standards also include various open source electronic healthcare
records such as FreeMED, GNUmed, Hospital OS, HOSxP, Mirth,
OpenEMR, OpenMRS, OSCAR McMaster, THIRRA, VistA, and ZEPHRS. Other
useful systems and standards include ClearHealth, MedinTux, DHIS,
HRHIS, as well as various visualization software such as Drishti
Endrov, ITK, InVesalius, ITK-SNAP, MicroDicom, OsriX, ParaView,
Voreen, and Xebra. Often the system will include additional levels
of privacy checking and patient permissions to help ensure that
only authorized individuals may view any particular patient's
electronic healthcare record. Additionally, by providing easy
access to the patient's electronic healthcare record, healthcare
providers who may otherwise be unfamiliar with the patient's
particular case can rapidly come up to speed. Similarly, often
during or as a result of a particular telemedicine session,
additional information may be obtained that should ideally be
placed on the patient's electronic health record, even including if
necessary audio and/or video information from that telemedicine
session. Here the system may provide suitable interfaces and access
points to allow the healthcare provider and/or patient to
supplement the electronic healthcare record as needed.
[0030] Usually, once the patient has entered in his or her current
health status (e.g. healthy, exhibiting a particular symptom,
needing medication, and so on), the system may then match the up
the patient versus the specialties and availability schedules of at
least some of the various healthcare practitioners, generate match
information, and provide this information the patient to enable the
patient to make a relevant selection.
[0031] In some situation, the patient may not be totally conversant
in the standard language of the physician's geopolitical zone. To
return to our previous California-Nevada example, a patient,
residing in California, may speak Vietnamese as a first language,
and only speak English as a second language with less than optimal
ability. In a situation like this, the patient may wish to
co-schedule an interpreter at the same time as his or her
telemedicine session with the healthcare provider. Here, it will
often be useful to collect patient languages of proficiency as part
of an initial patient interview or set of menu selection upon the
patient's initial enrollment into the system and prior to the
patient's routine use of the system. Thus if, for example, in
situations where a patient speaking English as a second language
requests a telemedicine interview with a healthcare provider who is
not proficient in the patient's primary language, then the system
may suggest a translator, and either automatically or upon request
provide a list of suitable translators for the patient to choose
from.
[0032] Since telemedicine generally works best when both the
physician (healthcare practitioner) and the patient are in
simultaneous audio connection and at least one way (patient to
physician) video connection (with two way video connection
generally being the best, in many embodiments, the system (i.e. the
invention's telemedicine server database) will also contain or
comprise sufficient audio-video link information to establish audio
and video communication between the patient and the healthcare
practitioner. Here several options are possible. The server and
database may contain both the internet address information for the
healthcare practitioner, patient, and any third parties (relatives,
interpreters) as needed, and also act to relay the data packets
between the parties. Alternatively, the invention's server and
database may merely contain address links, such as, for example,
for Skype or other online video conferencing systems enabling the
patient, healthcare practitioner, and third parties to communicate
by third party messaging systems.
[0033] In general, in order to insure quality and a consistent user
interface, often the invention's server will both present the
telemedicine user interface (e.g. present one or more web pages for
telemedicine applications), and will also often play a role in
relaying the audio and video data packets as well. This can be
useful because the system can, as desired, use an encryption method
not known to outside users, and thus help protect patient
confidentiality during the telemedicine session(s).
[0034] FIG. 1 shows a patient and healthcare provider residing in
different geopolitical zones, along with an authorization and
waiver process. In this diagram, there are two geopolitical zones,
geopolitical zone A (100) and geopolitical zone B (102), separated
by either a third geopolitical zone or by a geopolitical neutral
zone such as a body of water. These geopolitical zones can be
different American states or different countries. In FIG. 1, these
geopolitical zones are each represented as having a simplified
medical-legal structure consisting of a medical licensing authority
A (e.g. a state medical licensing board) (104) and legal authority
A (such as the state government or courts) (106) for geopolitical
zone A and a medical licensing authority B (108) and a geopolitical
legal authority B (110) for geopolitical zone B. In this model,
healthcare provider HCP 1A (112) who may be a physician or other
certified healthcare professional, is licensed to practice medicine
in geopolitical zone A but not geopolitical zone B. At the same
time, patient 1B (114) is a patient in geopolitical zone B in need
of telemedicine services that cannot be quickly or readily provided
by other healthcare professionals in geopolitical zone B, such as
healthcare provider HCB 2B (116).
[0035] To allow telemedicine to legally operate across the
different geopolitical zones, at a minimum, it is likely that the
healthcare practitioner 1A (112) operating in geopolitical zone A
(100) will need to apply (118) for some sort of authorization from
the licensing authority B (108) operating in geopolitical zone B
(102), and licensing authority B in turn will provide some sort of
Authorization 1A certificate (120) allowing at least temporary
license or use for telemedicine services, likely under some set of
conditions. Additionally, patient 1B (114) in geopolitical zone B
will likely at least need to create, sign, or implement some sort
of waiver (122). Often this waiver need simply be issued to the
geopolitical zone A healthcare professional HCP 1A (112) but at
least at some times, such as during litigation, this waiver may
also be given to the legal authority A of geopolitical zone A (106)
so that, for example, any litigation regarding the telemedicine
consult may take place in Geopolitical zone A rather than
Geopolitical zone B.
[0036] Although such a waiver may make potential litigation less
convenient to the patient 1B (114), this waiver will likely be
required in order to make it feasible for healthcare practitioner
HCP 1A (112) to agree to treat patient 1B (114). Otherwise, it is
likely that geopolitical zone A healthcare practitioner 1A (112)
will be unwilling to face the prospect of having to defend himself
or herself in the courts of geopolitical zone B.
[0037] As can be seen, even in this highly simplified case with
only two geopolitical zones, two licensing authorities, two legal
authorities, one patient and one physician, a considerable amount
of "paperwork" or electronic documentation exchange must occur.
However in real life, for example in America, there are 50 states,
hundreds of thousands of healthcare practitioners, and millions of
patients. Thus the process of keeping track of the huge number of
permutations of authorizations and waivers is best implemented on a
computerized database, ideally accessed by way of an Internet
server platform.
[0038] FIG. 2 shows an Internet server (200) suitable for managing
some of these previously discussed permutations of authorizations
and waivers. As previously discussed, this server will usually
contain at least one processor (often multiple processors, such as
multiple X86 processors may be used), suitable control and database
management software (202), and at least an authorization and waiver
database (204) containing multiple healthcare practitioner
authorizations and patient waivers. This Internet server will be
connected to at least geopolitical zone A and geopolitical zone B
by various standard Internet network connections (e.g. optical
fiber, Ethernet, satellite communications, telephone lines,
cellular network connections) (206). Usually many other
geopolitical zones will also be connected in this manner. For
example, again using American states, in principle there are many
geopolitical zones, including 50 state geopolitical zones plus the
District of Columbia, various territories, and even various oversea
bases and embassies as well. Other potential geopolitical zones
include maritime areas and international areas. In alternative
embodiments, different countries may also be represented. For
example, a composite telemedicine system using both American states
and Canadian provinces may be implemented. In principle any and all
countries of the world, with all their different internal sovereign
entities, may also participate in this telemedicine system.
[0039] Patients and healthcare practitioners alike will usually
connect up to the system using various computerized devices such as
computers, smart cellular phones, computerized pads, laptops and
the like. In some embodiments, patients or physicians may also
standard telephone connections as well.
[0040] Server (200) may be located or have a geographical
associated IP address in various geopolitical zones. In some
schemes, the authorizations and waivers will be such as to not
impose any constraints on the location or IP address of server
(200). In other schemes, the authorizations or waivers may be such
as to put constraints on the location or Internet Protocol address
(IP address) of server (200). For example, in some situations, it
may be preferable to set the IP address of server (200) so as to
fall interior to geopolitical zone B, while in other situations, it
may be preferable to set the IP address of serer (200) so as to
fall interior to geopolitical zone A. Here, the nature of the
authorizations and waivers will determine which IP address scheme
and server location is preferable. In some situations, it may be
necessary to use a plurality of servers (200), so that, for
example, one server (200) is located in each geopolitical zone. In
this situation, the various additional servers (not shown) may
coordinate or exchange data so as to balance the telemedicine loads
as best appropriate to the observed patterns of usage.
[0041] FIG. 3 shows additional details some of the various types of
authorization and waiver data flow that may occur between
geopolitical zone B and geopolitical zone B. As can be seen,
Internet server (200), server and database management software
(202), and database (204), among many other functions, may store
and distribute authorizations and waivers among the various
healthcare practitioners, patients, licensing authorities, and
legal authorities across the various geopolitical zones. For
example, once healthcare practitioner HCP 1A (112) in geopolitical
zone A requests authorization from licensing authority B (108) in
geopolitical zone B to conduct telemedicine with patients residing
in geopolitical zone B, the authorization data 1A (120) can be
stored on the database (204), and from there distributed to other
interested parties such as the licensing authority A (104) in
geopolitical zone A and the legal authority B in geopolitical zone
B.
[0042] Here the basic principle is one of transparency--that is,
the concept that the relevant authorities in both geopolitical zone
A and geopolitical zone B will be most likely to cooperate with the
telemedicine effort if they are kept fully informed of how the
system is operating.
[0043] Similarly waivers (122) by patient 1B (114) residing in
geopolitical zone B can be also stored on the server (200) database
(204), and these waivers in turn can be distributed to various
interested parties including the legal authority A (106) in
geopolitical zone A, and the healthcare practitioner HCP 1A (112)
in geopolitical zone A (previously shown in FIG. 2).
[0044] In some embodiments, it may be desirable to set up emergency
or backup relationships with healthcare practitioners, such as HCP
2B (116), that reside in the same geopolitical zone as the patient
(114). These backup relationships can be used for emergency
situations, as well as whenever the remote healthcare practitioner
feels that telemedicine is no longer appropriate and local medical
assistance is now needed. To facilitate this backup or local
medical relationship, the server (200) and database (204) may
additionally send information (300) pertaining to the telemedicine
session (e.g. patient identity (114), telemedicine healthcare
practitioner identity (112), patient electronic medical record, and
so on) between patient 1B (114) and remote healthcare practitioner
HCP 1A (112) to various local healthcare practitioners such as HCP
2b (116).
[0045] As before, the server will often send the information via
the Internet or via alternate telecommunications modalities (206).
Both the patient(s) (114) and the various healthcare practitioners
(112) will communicate and access this information by network
connected computerized devices (e.g. devices with at least one
computer processor, memory, user interface and a network
connection) (302), (304).
[0046] Note that in addition to storing authorizations and waivers,
database (204), server (200), and software (202) may perform many
other functions as well. Some of these additional functions may
include storing directory information for the various telemedicine
participants, rating and price information, contact information,
patient electronic health records, and so on. Additionally, as will
be discussed, server (200), software (202) communications link
(206) and database (204) may also actively participate in
telemedicine sessions by generating suitable web pages and
exchanging data packets (e.g. telemedicine audio, video, and text
information) between the various participants.
[0047] FIG. 4 shows an example screen shot of the user interface
(e.g. web page) that the system may generate for a user's
computerized device (302) for a patient who has been searching for
a patient who is available to schedule a telemedicine conference on
short notice (later the same day).
[0048] FIG. 4 shows an example of what patient 1B (114) might see
on his or her computerized device (302) while accessing server
(200) and database (204) over a network such as the Internet (206).
Here patient 1B (114) has not yet made a connection with any
specific remote healthcare professional, but in this example, may
previously given information for the patient's online electronic
medical record that may include the patient's native language. In
this example, the patient is looking for any reasonable priced and
decent quality physician who is a general practitioner or an
Internist. Note, of course, that the physician could be one of many
other specialties, such as an allergist, dermatologist,
gynecologist, medical geneticist, pathologist, psychiatrist,
radiologist, surgeon, urologist, and so on. The patient does not
particularly care where the physician is physically located, but
does want to schedule an appointment quickly, later on that week,
which thus limits the number of potential healthcare provider
candidates. For this example, assume that the date is October 12,
and the patient wishes to schedule a telemedicine conference on
October 14.
[0049] Here the patient is from geographic zone B which in this
example is an American state "B". The results of the search
returned by the internet server (200), and displayed on, for
example, a web browser of the patient's computerized device (302)
is shown as (400). The results show that unfortunately, due to
short notice, there are no physicians available for a telemedicine
session on October 14 that are from the patient's state of state B.
However there are physicians available in other geopolitical zones
such as state A, state C, and state D. After looking at the pricing
and rating information, the patient has decided to select Dr. Sam
M.D., (402) a sate A general practitioner (GP), who is available to
do a telemedicine session for a competitive price and who is highly
rated. The patient has further indicated that he is willing to
proceed with an out-of-state physician (404), and has further
indicated that he is giving permission to release his electronic
medical records to Dr. Sam (406).
[0050] Some patients may need translators. In FIG. 5, assume that
the patient speaks English as a second language, and Vietnamese as
a first language. Since none of the available doctors previously
listed in FIG. 4 speaks Vietnamese, the patient has also decided to
request the services of an online human translator.
[0051] Here the server (200) and database (204) may also contain a
record of contact information for available medical translators,
and allow the patient to conduct searches. In FIG. 5 (500), the
system has asked the patient if he wants a translator, and the
patient has answered in the affirmative. The system has provided a
list of available translators, and the patient has selected a
reasonably priced translator, Ms Le (502), who has a good
rating.
[0052] The system can also provide the patient with a variety of
different payment options, including credit cards, links to third
party payors such as insurance plans, relatives, employers, or
employer payment plans, and even more unusual options such as gift
certificates and gift cards (504). These gift cards may be sold by
third parties and can represent a convenient way for relative,
friends, and other interested parties to help finance at least part
of the patient's telemedicine expenses. Thus a relative might walk
into a grocery store and purchase a gift certificate or card as a
gift for the patient, or alternatively send in a gift certificate
by telephone, mail, or Internet session.
[0053] In this example, the patient has decided to pay by the more
traditional credit card method (506).
[0054] In order to ensure that the patient is fully aware that the
healthcare provider they selected is in a different geopolitical
zone, in some embodiments of the invention, visual displays of
travel may be used.
[0055] FIG. 6 shows a simulation of travel intended to clearly
convey to the patient that the healthcare practitioner is operating
in a different geopolitical zone. The system may both inform the
user about the need for "virtual travel" in words (600), request
permissions (602), and also show representations of travel such as
a display of a vehicle (here a jet) (604) traveling from the
patient's current geopolitical zone (606) to the healthcare
provider's geopolitical zone (608).
[0056] Telemedicine sessions: In some embodiments, the server (200)
and database (204) may simply provide contact information (e.g.
provide telephone numbers, website addresses, or linkage addresses
for third party audio visual applications such as Skype, Google
Talk, and the like), and allow the various parties to use whatever
communications means they desire. In other embodiments, the server
may actively participate in the telemedicine session by, for
example, directly relaying the various data packets conveying the
audiovisual information between the various parties, and/or by
displaying a user interface, such as one or more telecommunications
web pages.
[0057] FIG. 7 shows a third party interpreter assisting in a
telemedicine session. Here the server (200), software (202) and
database (204) are providing a telemedicine web page or other user
interface and they are also actively relaying the data packets of
audio-video information between the various parties.
[0058] Here the patient's computerized device may additionally
contain at least telemedicine contact information for the
respective patients, healthcare providers, and interpreters.
[0059] In this example, the patients computerized device (302) has
an audio-video pickup, such as a webcam (700), which can provide
images and sound of the patient to the patient's healthcare
provider (her Dr. Sam M.D.) and the patient's interpreter (her Ms
Le) when needed. The telemedicine user interface can also show the
patient what image he or she is transmitting (702).
[0060] Here the telemedicine session is showing the patient an
image of his or her healthcare provider (704) and interpreter
(706). Although it is anticipated that often much of the
communications during the telemedicine will be by images and audio
(e.g. talking), other channels of information may also be provided.
In this example, a first window for supplemental text exchanges
between the patient and his or her interpreter is provided (708). A
second window for supplemental text or image communications between
the patient and the healthcare provider is also shown (710). This
second window may be used, for example for communicating certain
data to and from the patient's electronic medical record.
[0061] In the FIG. 7 example, the patient's blood pressure is being
discussed. A portion of the patient's electronic medical record
(710) is showing the patient's blood pressure history and blood
pressure prescription. The physician (704) is attempting to
determine if the patient is taking his medication properly, but the
patient has not quite understood the physician's question. Here the
interpreter (706) has stepped in to rephrase the question for the
patient, and the interpreter has also typed the question into a
supplemental text window (708).
[0062] Additional Applications:
[0063] As previously discussed, in some embodiments, it may be
useful to allow telemedicine sessions to be funded by way of gift
cards, gift certificates, or other informal third-party
reimbursement schemes. For example, children may wish to purchase
gift telemedicine sessions for their elderly parents, or parents
may wish to schedule telemedicine sessions for sick children who
are away from home. Additionally such telemedicine gift
certificates may be highly useful for promotional or commercial
purposes as well. Example of such gift cards or reimbursement
certificates may include:
[0064] a) Telemedicine gift certificates from patients to
themselves (e.g. to achieve a discount by buying multiple sessions
or set amounts of credit with health or medical professionals.)
[0065] b) Telemedicine gift certificates from family members and
friends (e.g. to help pay for services of loved ones or to
encourage them to make use of services with health or medical
professionals.
[0066] c) Telemedicine gift certificates from strangers. This may
be, for example, charity or programs like "pay-it-forward" (asking
that a good turn be repaid by doing a good turn for others instead)
may encourage people to assist strangers in need, or people who may
register on the telemedicine website as being in need of funds for
telemedicine services.
[0067] d) Telemedicine gift certificates from corporations. In this
example, companies will be able to give gift card amounts to
employees or valued customers for use on the telemedicine website
as partial reimbursement, promotion, or other corporate
objective.
[0068] e) Telemedicine gift certificates from government entities.
Here, for example, the government may choose to give financially or
physically-challenged individuals, employees, or other people
deemed appropriate gift vouchers (or simply payment vouchers) for
use by these individuals as they see fit. In theory, by promoting
preventative medicine, such government sponsored telemedicine gift
certificates may be come to be viewed as an overall cost savings
method because it may help catch medical problems at an earlier
stage before these problems become both more serious and more
expensive to treat.
[0069] Alternative Healthcare Provider Search Algorithms:
[0070] As previously discussed, often it will be advantageous for
the server and database to provide various types of search services
to help ensure that the patient is optimally matched with the
proper healthcare provider. More specifically, this search matching
process can include, but is not limited to searches involving
parameters such as various combinations of:
[0071] A-Preferred Language (of the health practitioner or of the
translation service)
[0072] B-Price Range (e.g. under $100/session; $100-200/session;
$200+ per session)
[0073] C-Health Concern (e.g. Back Pain, Nausea, Heart Attach,
Depression)
[0074] D-Location of Medical Practitioner (e.g. City/State/or
Country)
[0075] E-Tags (e.g. Golf, Infectious Disease, Duke University,
Children)
[0076] F-Specialty (e.g. Cardiology, Oncology, Orthopedics,
Pediatrics)
[0077] Thus popular searches may be various combinations such
as:
[0078] 1: Preferred language, price range, and health concern
[0079] 2: Preferred language, price range, and location of medical
practitioner
[0080] 3: Preferred language, price range, and tags
[0081] 4: Preferred language, price range, and specialty
[0082] 5: Price range, health concern, and location of medical
practitioner
[0083] 6: Price range, health concern, and tags
[0084] 7: Price range, health concern, and specialty
[0085] 8: Price range, location of medical practitioner, and
tags
[0086] 9: Preferred language, health concern, tags,
[0087] 10: Preferred language, health concern, specialty
[0088] 11: Preferred language, health concern, and location of
medical practitioner
[0089] Other search combinations are also possible, and often the
user interface will be designed with appropriate checkboxes, radio
buttons, or natural language interface to enable the users to
rapidly and flexibly conduct searches as they see fit.
* * * * *