U.S. patent application number 13/052488 was filed with the patent office on 2012-09-27 for data session synchronization with phone numbers.
This patent application is currently assigned to INTERNATIONAL BUSINESS MACHINES CORPORATION. Invention is credited to Mark Bailey, James E. Christensen, Jason B. Ellis, Robert G. Farrell.
Application Number | 20120244842 13/052488 |
Document ID | / |
Family ID | 46052236 |
Filed Date | 2012-09-27 |
United States Patent
Application |
20120244842 |
Kind Code |
A1 |
Bailey; Mark ; et
al. |
September 27, 2012 |
Data Session Synchronization With Phone Numbers
Abstract
A method for administering a communication session includes
initiating a session between a server and a user device, the user
device associated with a user phone number, associating the user
phone number and a first session state phone number with a state of
the session, and sending a first message associated with the state
of the session from the server to the user device, the first
message sent from the first session state phone number to the user
phone number.
Inventors: |
Bailey; Mark; (Glendora,
CA) ; Christensen; James E.; (Cortlandt Manor,
NY) ; Ellis; Jason B.; (New York, NY) ;
Farrell; Robert G.; (Cornwall, NY) |
Assignee: |
INTERNATIONAL BUSINESS MACHINES
CORPORATION
Armonk
NY
|
Family ID: |
46052236 |
Appl. No.: |
13/052488 |
Filed: |
March 21, 2011 |
Current U.S.
Class: |
455/414.1 |
Current CPC
Class: |
H04W 4/12 20130101; H04L
67/147 20130101 |
Class at
Publication: |
455/414.1 |
International
Class: |
H04W 4/00 20090101
H04W004/00 |
Claims
1. A method for administering a communication session, the method
including: initiating a session between a server and a user device,
the user device associated with a user phone number; associating
the user phone number and a first session state phone number with a
state of the session; and sending a first message associated with
the state of the session from the server to the user device, the
first message sent from the first session state phone number to the
user phone number.
2. The method of claim 1, wherein the method further includes:
receiving a second message from the user device, the second message
sent from the user phone number to the first session state phone
number; identifying a current session state associated with the
user phone number and the first session phone number; and
processing the second message.
3. The method of claim 1, wherein the initiation of the session
includes: receiving an initiation message from the user device, the
message sent from the user phone number to a session state phone
number associated with session initiation; and initiating the
session responsive to receiving the initiation message.
4. The method of claim 3, wherein the initiation message includes a
textual portion indicative of a type of session initiation.
5. The method of claim 3, wherein the initiation message includes a
voice portion indicative of a type of session initiation.
6. The method of claim 4, wherein the textual portion is entered by
a user.
7. The method of claim 5, wherein the voice portion is entered by a
user.
8. The method of claim 2, wherein the method further includes:
responsive to processing the second message, associating the user
phone number and a second session state phone number with a third
state of the session; and sending a second message associated with
the state of the session from the server to the user device, the
second message sent from the second session state phone number to
the user phone number.
9. A system for administering a communications session, the system
comprising a server including a processor operative to initiate a
session between a server and a user device, the user device
associated with a user phone number, associate the user phone
number and a first session state phone number with a state of the
session, and send a first message associated with the state of the
session from the server to the user device, the first message sent
from the first session state phone number to the user phone
number.
10. The system of claim 9, wherein the processor is further
operative to receive a second message from the user device, the
second message sent from the user phone number to the first session
state phone number, identify a current session state associated
with the user phone number and the first session phone number, and
process the second message.
11. The system of claim 9, wherein the initiation of the session
includes: receiving an initiation message from the user device, the
message sent from the user phone number to a session state phone
number associated with session initiation; and initiating the
session responsive to receiving the initiation message.
12. The system of claim 11, wherein the initiation message includes
a textual portion indicative of a type of session initiation.
13. The system of claim 12, wherein the textual portion is entered
by a user.
14. The system of claim 9, wherein the method further includes:
responsive to processing the second message, associating the user
phone number and a second session state phone number with a third
state of the session; and sending a second message associated with
the state of the session from the server to the user device, the
second message sent from the second session state phone number to
the user phone number.
15. The system of claim 9, wherein the server is connected to the
user device via a communications network.
16. The system of claim 9, wherein the user device is a mobile
telephone device.
17. A non-transitory computer-readable storage medium including
computer executable instructions that, when executed on a processor
of a computer apparatus, direct the processor to perform a method
for dynamically adjusting a hardware event counting time-slice
window, the method comprising: initiating a session between a
server and a user device, the user device associated with a user
phone number; associating the user phone number and a first session
state phone number with a state of the session; and sending a first
message associated with the state of the session from the server to
the user device, the first message sent from the first session
state phone number to the user phone number.
18. The computer-readable storage medium of claim 17, wherein the
method further includes: receiving a second message from the user
device, the second message sent from the user phone number to the
first session state phone number; identifying a current session
state associated with the user phone number and the first session
phone number; and processing the second message.
19. The computer-readable storage medium of claim 17, wherein the
initiation of the session includes: receiving an initiation message
from the user device, the message sent from the user phone number
to a session state phone number associated with session initiation;
and initiating the session responsive to receiving the initiation
message.
20. The computer-readable storage medium of claim 19, wherein the
initiation message includes a textual portion indicative of a type
of session initiation.
21. The computer-readable storage medium of claim 20, wherein the
textual portion is entered by a user.
22. The computer-readable storage medium of claim 17, wherein the
method further includes: responsive to processing the second
message, associating the user phone number and a second session
state phone number with a third state of the session; and sending a
second message associated with the state of the session from the
server to the user device, the second message sent from the second
session state phone number to the user phone number.
23. A method for administering a communication session, the method
including: receiving a message from a user device, the message
associated with a user phone number associated with the user
device; associating the user phone number and a first session state
phone number with a state of the session such that the user phone
number and the first session state phone number uniquely identify
the state of the session; and saving the user phone number, the
first session state phone number, and the associated state of the
session in a memory.
Description
BACKGROUND
[0001] The present invention relates to sending and receiving data
over a phone network, and more specifically, to data sessions using
phone numbers.
[0002] Though the functions of available mobile telephone devices
continue to advance, there are significant numbers of users who
utilize mobile telephone devices with limited functions or
features. For example, in contrast to "smart phones" millions of
mobile telephone device users use simple mobile telephone devices
with voice and texting/short message service (SMS), but with
limited alternative communications features.
BRIEF SUMMARY
[0003] According to one embodiment of the present invention, a
method for administering a communication session includes
initiating a session between a server and a user device, the user
device associated with a user phone number, associating the user
phone number and a first session state phone number with a state of
the session, and sending a first message associated with the state
of the session from the server to the user device, the first
message sent from the first session state phone number to the user
phone number.
[0004] According to another embodiment of the present invention, a
system for administering a communications session includes a server
including a processor operative to initiate a session between a
server and a user device, the user device associated with a user
phone number, associate the user phone number and a first session
state phone number with a state of the session, and send a first
message associated with the state of the session from the server to
the user device, the first message sent from the first session
state phone number to the user phone number.
[0005] According to yet another embodiment of the present invention
a non-transitory computer-readable storage medium including
computer executable instructions that, when executed on a processor
of a computer apparatus, direct the processor to perform a method
for dynamically adjusting a hardware event counting time-slice
window, the method includes initiating a session between a server
and a user device, the user device associated with a user phone
number, associating the user phone number and a first session state
phone number with a state of the session, and sending a first
message associated with the state of the session from the server to
the user device, the first message sent from the first session
state phone number to the user phone number.
[0006] According to yet another embodiment of the present invention
a method for administering a communication session includes
receiving a message from a user device, the message associated with
a user phone number associated with the user device, associating
the user phone number and a first session state phone number with a
state of the session such that the user phone number and the first
session state phone number uniquely identify the state of the
session, and saving the user phone number, the first session state
phone number, and the associated state of the session in a
memory.
[0007] Additional features and advantages are realized through the
techniques of the present invention. Other embodiments and aspects
of the invention are described in detail herein and are considered
a part of the claimed invention. For a better understanding of the
invention with the advantages and the features, refer to the
description and to the drawings.
BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS
[0008] The subject matter which is regarded as the invention is
particularly pointed out and distinctly claimed in the claims at
the conclusion of the specification. The forgoing and other
features, and advantages of the invention are apparent from the
following detailed description taken in conjunction with the
accompanying drawings in which:
[0009] FIG. 1 illustrates an exemplary embodiment of a system.
[0010] FIG. 2 illustrates a block diagram of an example of a
portion of a session.
[0011] FIG. 3 illustrates an example of a session state table.
[0012] FIGS. 4A and 4B illustrate a block diagram of an exemplary
method for initiating and processing a session with the system of
FIG. 1.
DETAILED DESCRIPTION
[0013] In many mobile telephone service areas, some users may
utilize voice features and texting or SMS features, but may not use
other data services due to device or network limitations, or the
cost of wireless data transmission over the networks. The
illustrated embodiments described below allow a user to interact
with a server in a session to perform a variety of tasks using text
messaging or voice messaging features. Though the illustrated
embodiments describe texting or SMS services, one of ordinary skill
in the art would understand that any type similar messaging service
including voice messaging, which may be in some embodiments
converted to textual messages or processed with voice recognition
methods may be used in a similar manner as described below.
[0014] Users of a messaging-capable mobile telephone device wanting
to utilize a data service may send messages to or receive messages
from a server. A session is initiated (and may be also completed)
during the exchange of messages. A session may be variously known
as a conversation, a dialogue, or a connection. The server
maintains the state of the session. The server communicates the
state to the device and then at later time the device communicates
the state back to the server, allowing the service to be performed
according to the communicated state. The state could be sent as
part of the message and then the message returned to the server,
but has the disadvantage that the state becomes part of the
message, reducing the space for message data. Therefore, a way is
needed to communicate the state of a session to a simple telephone
device.
[0015] FIG. 1 illustrates an exemplary embodiment of a system 100.
The system 100 includes a server or processor 102 that is
communicatively connected to a memory or database 104, a display
device 106, and an input device 108. The server 102 is
communicatively connected to a user device 110 that may include,
for example, a mobile phone or other type of user device via a
communications network 101. Though the illustrated embodiment
includes one user device 110, the system 100 may include any number
of user devices 110. The server 102 is operative to receive
messages sent from the user device 110 that may be addressed to one
or more phone numbers associated with the server 102. For example,
the user device may send a message to the server 102 by addressing
the message to a particular phone number. The server 102 receives
the message that includes the phone number of the sender; the phone
number that the message was sent to; and the content of the
message.
[0016] FIG. 2 illustrates a block diagram of an example of a
portion of a session "A" that allows a user to pay their water bill
using the system 100 (of FIG. 1). A session may include, for
example, any type of data exchange between at least one user device
and a server. A session may be initiated by, for example, either
the server 102, the user device 110, or in some embodiments,
another processor. In this regard, the user device 110 sends a
session start message to the server 102 via a phone number
initially known by the user (PN0) (e.g., "555-BILL"). An example
message received by the server includes the phone number of the
sending user device (UN1), the phone number associated with the
session initiation PN0, and the content line "Pay my water bill,"
or more generally <sender number; recipient number; message
content>. When initiating a session, the server 102 may use the
PN0 number, the UN1, the content line, or any combination of these
elements to identify the session that will be initiated. For
example, the PN0 may be uniquely associated with the pay water bill
session, thus a message received from a user device 110 that has
been sent to PN0 will initiate the pay water bill session.
Alternatively, the server may also use the content of the message
(e.g., "Pay my water bill" or "Pay my electricity bill") to
identify the session by logically determining that the user would
like to pay their water bill or another type of bill depending on
the message content. In the illustrated example, the message
received by the server 102 has been sent to PN0. The receipt of
this message defines a session state A:1 in block 202. The session
state A:1 may, for example, be associated with a request to
initiate a session. In block 204, the server 102 starts the session
and sends a request for a credit card number to the user, which
defines session state A:2. The credit card number is received from
the user in block 206, which defines session state A:3. In block
208, in session state, A:4, the server 102 sends a request for a
security code to the user device 110. The security code is received
from the user device 110 in block 210, defining session state A:5.
In block 212, the server 110 processes the card number in session
state A:6). In block 214, the server determines whether the card
processing was successful. If yes, in block 216, the server 102
sends a confirmation message to the user device 110 in session
state A:7. If no, an error message is sent to the user device 110
in block 218, session state A:8.
[0017] To properly administer the session, the server 102 tracks
the state of the session by associating phone numbers with session
states. FIG. 3 illustrates an example of a session state table 300.
The session state table 300 includes a user device phone number
field, a session state phone number field, and a session state
identifier field. The operation of the session state table 300 will
be further described below. A session state phone number includes a
phone number associated with a particular session state.
[0018] FIGS. 4A and 4B illustrate a block diagram of an exemplary
method for initiating and processing a session with the system 100
(of FIG. 1). In this regard, in block 402, a message is received by
the server 102 from the user device 110. The message includes the
user device phone number UN1; the session initiation phone number
PN0 (i.e., a phone number associated with the server 102 and/or a
session orchestrated by the server 102); and a textual message "Pay
my water bill" encoded as the tuple <UN1; PN0; Pay my water
bill>. In block 404, the server 102 identifies the session type
(e.g. session A, of FIG. 2) and initiates the session. In block
406, the server 102 identifies the session state (e.g., A:2) and
prepares to send a request for a credit card number to the user by
selecting an available phone number from a pool of phone numbers
reserved for use by the server 102 where the pool of phone numbers
includes PN0-PNn-1. In block 408 the server 102 uses the session
state table 300 (of FIG. 3) to determine whether the selected phone
number (PN1) has been associated with the user device 110 phone
number UN1 in the present session or any other session. If a phone
number is not available or cannot be selected then an error state
is flagged. If the selected phone number PN1 has been previously
associated with the UN1, a different number is selected by the
server 102, in block 410. In block 412, once an unassociated phone
number is selected, the number is associated with the current
session state and the user device 110 phone number and saved in the
table 300 as the session state phone number. In block 414, a
message associated with the current session state is sent to the
user device 110 via the selected phone number (e.g., <PN1; UN1;
Please provide your credit card number>). A response from the
user device 110 with the credit card number is received by the
server in block 416 (e.g., <UN1; PN1; xxxxxxxxxx09005>). In
block 418, the server 102 identifies the session state using the
table 300 and the UN1; PN1 fields in the message. In the
illustrated example, the message received from UN1 sent to the
number PN1 indicates that sessions A:2 and A:3 have been completed.
In block 420, the action associated with the current session state
may be performed (e.g., saving the received credit card number) and
the session may progress to the next applicable session state
(e.g., sending a request for a security code to user A:4) In the
illustrated example, another phone number may be associated with
the next session state (A:4) for the next message (e.g., <PN2;
UN1; Please provide security code>) that will be sent to the
user device 110.
[0019] The combination of the user phone number and the session
state phone number allows the server 102 to identify the session
state for any number of sessions for any number of users. Referring
to FIG. 3, a session state B:4 has been associated with UN1 and
PN5, which would, for example, identify a different session (i.e.,
Session B) associated with the user device 110 using the phone
number UN1. The illustrated example also includes, another user
device 110 having a phone number UN2 that is associated with the
session state A:1 and the session state phone number PN0. Since the
user phone numbers (UN1 and UN2) are different, the same session
state phone number PN0) may be associated with different users to
identify associated session states.
[0020] The technical effects and benefits of the illustrated
embodiments allow a server to identify and track the states of
multiple sessions between the server and any number of users using
a combination of the phone number of the user and phone numbers
associated by the server with states of the sessions.
[0021] As will be appreciated by one skilled in the art, aspects of
the present invention may be embodied as a system, method or
computer program product. Accordingly, aspects of the present
invention may take the form of an entirely hardware embodiment, an
entirely software embodiment (including firmware, resident
software, micro-code, etc.) or an embodiment combining software and
hardware aspects that may all generally be referred to herein as a
"circuit," "module" or "system." Furthermore, aspects of the
present invention may take the form of a computer program product
embodied in one or more computer readable medium(s) having computer
readable program code embodied thereon. Any combination of one or
more computer readable medium(s) may be utilized. The computer
readable medium may be a computer readable signal medium or a
computer readable storage medium. A computer readable storage
medium may be, for example, but not limited to, an electronic,
magnetic, optical, electromagnetic, infrared, or semiconductor
system, apparatus, or device, or any suitable combination of the
foregoing. More specific examples (a non-exhaustive list) of the
computer readable storage medium would include the following: an
electrical connection having one or more wires, a portable computer
diskette, a hard disk, a random access memory (RAM), a read-only
memory (ROM), an erasable programmable read-only memory (EPROM or
Flash memory), an optical fiber, a portable compact disc read-only
memory (CD-ROM), an optical storage device, a magnetic storage
device, or any suitable combination of the foregoing. In the
context of this document, a computer readable storage medium may be
any tangible medium that can contain, or store a program for use by
or in connection with an instruction execution system, apparatus,
or device.
[0022] A computer readable signal medium may include a propagated
data signal with computer readable program code embodied therein,
for example, in baseband or as part of a carrier wave. Such a
propagated signal may take any of a variety of forms, including,
but not limited to, electro-magnetic, optical, or any suitable
combination thereof. A computer readable signal medium may be any
computer readable medium that is not a computer readable storage
medium and that can communicate, propagate, or transport a program
for use by or in connection with an instruction execution system,
apparatus, or device.
[0023] Program code embodied on a computer readable medium may be
transmitted using any appropriate medium, including but not limited
to wireless, wireline, optical fiber cable, RF, etc., or any
suitable combination of the foregoing.
[0024] Computer program code for carrying out operations for
aspects of the present invention may be written in any combination
of one or more programming languages, including an object oriented
programming language such as Java, Smalltalk, C++ or the like and
conventional procedural programming languages, such as the "C"
programming language or similar programming languages. The program
code may execute entirely on the user's computer, partly on the
user's computer, as a stand-alone software package, partly on the
user's computer and partly on a remote computer or entirely on the
remote computer or server. In the latter scenario, the remote
computer may be connected to the user's computer through any type
of network, including a local area network (LAN) or a wide area
network (WAN), or the connection may be made to an external
computer (for example, through the Internet using an Internet
Service Provider).
[0025] Aspects of the present invention are described below with
reference to flowchart illustrations and/or block diagrams of
methods, apparatus (systems) and computer program products
according to embodiments of the invention. It will be understood
that each block of the flowchart illustrations and/or block
diagrams, and combinations of blocks in the flowchart illustrations
and/or block diagrams, can be implemented by computer program
instructions. These computer program instructions may be provided
to a processor of a general purpose computer, special purpose
computer, or other programmable data processing apparatus to
produce a machine, such that the instructions, which execute via
the processor of the computer or other programmable data processing
apparatus, create means for implementing the functions/acts
specified in the flowchart and/or block diagram block or blocks.
These computer program instructions may also be stored in a
computer readable medium that can direct a computer, other
programmable data processing apparatus, or other devices to
function in a particular manner, such that the instructions stored
in the computer readable medium produce an article of manufacture
including instructions which implement the function/act specified
in the flowchart and/or block diagram block or blocks. The computer
program instructions may also be loaded onto a computer, other
programmable data processing apparatus, or other devices to cause a
series of operational steps to be performed on the computer, other
programmable apparatus or other devices to produce a computer
implemented process such that the instructions which execute on the
computer or other programmable apparatus provide processes for
implementing the functions/acts specified in the flowchart and/or
block diagram block or blocks. The flowchart and block diagrams in
the Figures illustrate the architecture, functionality, and
operation of possible implementations of systems, methods and
computer program products according to various embodiments of the
present invention. In this regard, each block in the flowchart or
block diagrams may represent a module, segment, or portion of code,
which comprises one or more executable instructions for
implementing the specified logical function(s). It should also be
noted that, in some alternative implementations, the functions
noted in the block may occur out of the order noted in the figures.
For example, two blocks shown in succession may, in fact, be
executed substantially concurrently, or the blocks may sometimes be
executed in the reverse order, depending upon the functionality
involved. It will also be noted that each block of the block
diagrams and/or flowchart illustration, and combinations of blocks
in the block diagrams and/or flowchart illustration, can be
implemented by special purpose hardware-based systems that perform
the specified functions or acts, or combinations of special purpose
hardware and computer instructions.
[0026] The terminology used herein is for the purpose of describing
particular embodiments only and is not intended to be limiting of
the invention. As used herein, the singular forms "a", "an" and
"the" are intended to include the plural forms as well, unless the
context clearly indicates otherwise. It will be further understood
that the terms "comprises" and/or "comprising," when used in this
specification, specify the presence of stated features, integers,
steps, operations, elements, and/or components, but do not preclude
the presence or addition of one more other features, integers,
steps, operations, element components, and/or groups thereof.
[0027] The corresponding structures, materials, acts, and
equivalents of all means or step plus function elements in the
claims below are intended to include any structure, material, or
act for performing the function in combination with other claimed
elements as specifically claimed. The description of the present
invention has been presented for purposes of illustration and
description, but is not intended to be exhaustive or limited to the
invention in the form disclosed. Many modifications and variations
will be apparent to those of ordinary skill in the art without
departing from the scope and spirit of the invention. The
embodiment was chosen and described in order to best explain the
principles of the invention and the practical application, and to
enable others of ordinary skill in the art to understand the
invention for various embodiments with various modifications as are
suited to the particular use contemplated
[0028] The flow diagrams depicted herein are just one example.
There may be many variations to this diagram or the steps (or
operations) described therein without departing from the spirit of
the invention. For instance, the steps may be performed in a
differing order or steps may be added, deleted or modified. All of
these variations are considered a part of the claimed
invention.
[0029] While the preferred embodiment to the invention had been
described, it will be understood that those skilled in the art,
both now and in the future, may make various improvements and
enhancements which fall within the scope of the claims which
follow. These claims should be construed to maintain the proper
protection for the invention first described.
* * * * *