U.S. patent application number 13/505843 was filed with the patent office on 2012-08-30 for networking terminal device for supporting business in a public space, and support system for the insurance business using same.
This patent application is currently assigned to INPION CONSULTING CO., LTD.. Invention is credited to Mun Kyu Choi, Hee Jong Jung, Jin Soo Park, Soo Yeol Yang, Ji Whan Yoon.
Application Number | 20120221361 13/505843 |
Document ID | / |
Family ID | 43970546 |
Filed Date | 2012-08-30 |
United States Patent
Application |
20120221361 |
Kind Code |
A1 |
Park; Jin Soo ; et
al. |
August 30, 2012 |
NETWORKING TERMINAL DEVICE FOR SUPPORTING BUSINESS IN A PUBLIC
SPACE, AND SUPPORT SYSTEM FOR THE INSURANCE BUSINESS USING SAME
Abstract
The present invention relates to a networking terminal device
for use in a public space, which accesses a server in connection
with a communication cable installed at the public space and
includes a screen and an input unit. the networking terminal device
includes: a scanning element for scanning a document and an
identification card to generate an electronic file; an
authentication element for authenticating a user; a real-time
communication element accessing the server for transmitting a file,
which is generated by the scanning element and/or the
authentication element, to the server; and an application element
for executing a supporting business selected according to a
predetermined process, wherein the elements are embedded in a
housing and operated according to the control of a control unit in
the housing.
Inventors: |
Park; Jin Soo; (Gunpo-si,
KR) ; Yang; Soo Yeol; (Incheon, KR) ; Choi;
Mun Kyu; (Seoul, KR) ; Yoon; Ji Whan;
(Paju-si, KR) ; Jung; Hee Jong; (Seoul,
KR) |
Assignee: |
INPION CONSULTING CO., LTD.
Seoul
KR
|
Family ID: |
43970546 |
Appl. No.: |
13/505843 |
Filed: |
November 4, 2010 |
PCT Filed: |
November 4, 2010 |
PCT NO: |
PCT/KR2010/007731 |
371 Date: |
May 3, 2012 |
Current U.S.
Class: |
705/4 ;
705/17 |
Current CPC
Class: |
G06Q 40/08 20130101 |
Class at
Publication: |
705/4 ;
705/17 |
International
Class: |
G06Q 40/00 20120101
G06Q040/00; G06Q 20/18 20120101 G06Q020/18 |
Foreign Application Data
Date |
Code |
Application Number |
Nov 4, 2009 |
KR |
10-2009-0106099 |
Nov 17, 2009 |
KR |
10-2009-0110588 |
Claims
1. A networking terminal device in a public space, which accesses a
server in connection with a communication cable installed at the
public space and includes a screen and an input unit, the
networking terminal device comprising: a scanning element for
scanning a document and an identification card to generate an
electronic file; an authentication element for authenticating a
user; a real-time communication element accessing the server for
transmitting a file, which is generated by the scanning element
and/or the authentication element, to the server; and an
application element for executing a supporting business selected
according to a predetermined process, wherein the elements are
embedded in a housing and operated according to the control of a
control unit in the housing.
2. The networking terminal device of claim 1, further comprising a
camera element for capturing an image of a user to generate image
data in real time, wherein when the networking terminal device
accesses the server and the server connects another terminal
connected to the server with the networking terminal device in
order to open 1:1 communication, the generated image data are
transmitted to the other terminal connected to the server.
3. The networking terminal device of claim 2, wherein an image of a
user of the other terminal is displayed in real time on a screen of
the networking terminal device.
4. The networking terminal device of claim 1, wherein the housing
comprises: a front part having a standing structure and in which
the screen is embedded; an input unit guiding part in which the
input unit is embedded, the input unit guiding part having a
protruding structure formed by a portion of the front part sloping
downward and bending forward; and a side wing part for blocking the
gaze of others looking at the screen, wherein the scanning element
is disposed at one side of the input unit guiding part.
5. The networking terminal device of claim 1, wherein, if the
networking terminal device accesses the server and the server
connects another terminal connected to the server with the
networking terminal device in order to open 1:1 communication, the
application element comprises a module for sharing an image
displayed on the screen of the networking terminal device with the
other terminal,
6. The networking terminal device of claim 1, wherein, when the
networking terminal device accesses the server and the server
connects another terminal connected to the server with the
networking terminal device in order to open 1:1 communication, an
image file of the document or identification card scanned by the
scanning element is displayed in real time on a screen of the other
terminal.
7. The networking terminal device of claim 1, wherein the
authentication element performs an authentication through an ID and
a password inputted using the input unit.
8. The networking terminal device of claim 1, wherein the
authentication element comprises a sign pad; and when the
networking terminal device accesses the server and the server
connects another terminal connected to the server with the
networking terminal device in order to open 1:1 communication, an
electronic signature signed on the sign pad is displayed in real
time on a screen of the other terminal.
9. The networking terminal device of claim 1, wherein the
authentication element comprises a finger print input unit.
10. The networking terminal device of claim 1, wherein a rolling
printer is embedded in the front part of the housing in the
networking terminal device; and when a request transmission by the
application element is completed, a receipt is printed through the
printer according to the request transmission.
11. The networking terminal device of claim 1, wherein a supporting
business executed by the application element of the networking
terminal device comprises a business for transmitting an insurance
payment request.
12. The networking terminal device of claim 1, wherein the public
space in which the networking terminal device is located comprises
an administration building of a country or local government.
13. The networking terminal device of claim 1, wherein the public
space in which the networking terminal device is located comprises
a convenient store, a hospital, or a bank.
14. A system for supporting an insurance business of an unattended
terminal, the system comprising: an application server of an
insurance company; P (P is an integer greater than 1) counselor
terminals connected to an internal network of the application
server of the insurance company; and N (N is an integer greater
than 1) customer-only unattended terminals being disposed in
different remote physical spaces and being 1:1 mapped to the
counselor terminals for communication, wherein each of the
customer-only unattended terminals comprises: an element for a
real-time video call and/or voice call with the counselor terminal;
an element for scanning a document that is to be transmitted to the
counselor terminal; and an application element programmed to
process a predetermined insurance payment request process, wherein
an insurance payment request is transmitted to the counselor
terminal in real time.
15. The system of claim 14, further comprising an integrated
storage device connected to the counselor terminal at the
application server of the insurance company, wherein the integrated
storage device automatically stores a file transmitted from the
customer-only unattended terminal and a part or entire video call
data of the counselor terminal and the customer-only unattended
terminal.
16. The system of claim 14, wherein the counselor terminal
comprises a remote supporting application; and a displayed
real-time screen of the customer-only unattended terminal is pop-up
on a screen of the counselor terminal in order to allow the
counselor terminal to remotely support an insurance payment request
process while looking at the screen of the customer-only unattended
terminal.
17. The system of claim 15, wherein the file transmitted from the
customer-only unattended terminal comprises an identification card,
a power of attorney, or a documentary evidence for insurance
payment, which are generated as a scan file by a scanner.
18. The system of claim 14, wherein the application element
performs a process for generating an insurance payment request
through an input unit of the customer-only unattended terminal; and
the insurance payment request is one of a general insurance payment
request, an accident insurance payment request, and a customer
information management request.
19. A method of using a system for supporting an insurance business
of an unattended terminal, the method comprising: connecting a
customer-only unattended terminal located in a different remote
physical space to an insurance company server; switching a
plurality of counselor terminals by the insurance company server so
as to tunnel a 1:1 communication channel between the customer-only
unattended terminal and the counselor terminal; scanning user
authentication information by the customer-only unattended
terminal; confirming the scanned user authentication information by
the counselor terminal; performing an insurance payment request
procedure while the customer-only unattended terminal receives a
remote communication support of the counselor terminal in real
time; if submitting a documentary evidence is required, scanning
and transmitting the documentary evidence by the customer-only
unattended terminal; and inputting an electronic signature by the
customer-only unattended terminal and confirming the electronic
signature by the counselor terminal.
20. The method of claim 19, further comprising, when the insurance
supporting request procedure is completed, outputting a receipt
through a receipt printer of the customer-only unattended
terminal.
21. The method of claim 19, wherein an integrated storage device
established in the insurance company server automatically stores a
file transmitted from the customer-only unattended terminal and a
part or entire video integration data of the counselor terminal and
the customer-only unattended terminal.
22. The method of claim 19, further comprising sharing a screen of
the customer-only unattended terminal with the counselor terminal.
Description
TECHNICAL FIELD
[0001] The present invention relates to a networking terminal
device and a business supporting system using the same.
BACKGROUND ART
[0002] "Representative examples of a networking terminal device in
a public space include an automated teller machine (ATM) of a bank,
and a certificate issuing device of an administrative agency or
hospital. Additionally, KIOSKs for providing predetermined
information are extensively distributed in public spaces. Such a
device performs a desired function according to a predetermined
process set by accessing a network server. The device accesses a
system through an exclusive communication line and has a user
interface. A user of the device searches for and reads information
through a user interface and transmits a request through a
predetermined input action. An output unit of the device mainly
includes a monitor, but may further include a predetermined printer
in the case of a certificate issuing device or ATM.
[0003] The above devices are only terminals dependent on a network,
and perform only limited functions such as simple input/output
functions. Accordingly, since the user interfaces of typical
devices are extremely limited, their users have passive roles in a
system.
[0004] Typical devices only use information that are established in
advance by a database and have difficulties in actively creating
information or setting an interactive relationship between device
users and systems.
[0005] There are a plurality of unspecified users in a public
space. Moreover, public spaces such as administrative agencies,
hospitals, banks, convenient stores, and subway stations are
adjacent to residential areas. Due to such location-related
features, a networking terminal device in a public space has
excellent user accessibility. That is, a user may easily access the
networking terminal device and use it conveniently. Nevertheless,
due to a poor user interface that a typical device has and its
dependent role in a system, the typical device performs very
limited functions within an entire network.
[0006] The inventors of the present invention have worked on a new
networking terminal device that resolves the above basic
limitations and have also researched a field to which a new
terminal device is industrially applicable. Here, from among
typical business systems, insurance business systems have
especially been addressed. The reason is that the spirit of a new
technology disclosed in this specification is easily understood and
also, the new technology may be easily industrialized, by analyzing
the limitations of a typical insurance business system.
[0007] In relation to an insurance business, there are a plurality
of elements. The elements may include a customer who signs an
insurance product, a contractor (or a representative), a Financial
Consultant (FC), an office, and an insurance company. Furthermore,
the insurance company includes a plurality of human resources such
as a manager and counselors. If the elements and human resources
are classified simply, they may be divided into two, i.e.,
customers and companies.
[0008] The ultimate goal that a customer wants from an insurance
contract is to receive an insurance payment. For this, necessary
administrative procedures need to be performed. First, requirements
for claiming an insurance payment need to be satisfied. Next, an
application needs to be submitted according to a predetermined
format in a predetermine place, and in the case of an accident
insurance claim, an insurance payment is finally paid after
insurance payment evaluation. In order to perform the above
procedures, a customer prepares documents needed, and fills and
signs application documents. Then, the documents needed are sent to
headquarters through an officer or FC, by means of a method such as
by fax, mail, and e-file transmission. An insurance company
examines the required documents, stores records and documents, and
transfers an insurance payment to a customer's account.
[0009] However, a typical insurance coverage payment method has
limitations as follows. First, the typical limitations relating to
customers are as follows.
[0010] 1. 1. Difficulty of accessing a window; in order to claim an
insurance payment, as a rule, a claimant visits a branch of an
insurance company, fills out an application, and submits the
documents needed. However, there is lack of branches in local small
cities, rural areas, or remote areas. In this case, if an FC of an
insurance company cannot personally visit a claimant, the claimant
needs to inconveniently visit a branch in an adjacent area. Even if
there is a branch in a corresponding area, related business
processing may often be impossible, or it may be inconvenient for
the claimant to wait for a long line. Due to these inconveniences,
a customer may fill out an application, and send the documents
needed by post.
[0011] 2. 2. Difficulty of filling out an application; in order to
receive an insurance payment, an application needs to be filled
out. However, since documents related to the insurance need to be
filled out according to strictly defined procedures, in general, it
is difficult for a customer to fill out the documents alone. It is
the most desirable that an expert, that is right beside a customer,
explains the documents to the customer, and looks at them together
with the customer. However, if no export is available, as a rule, a
customer must listen to the explanation from a counselor of an
insurance company by telephone, or must read a user guide on the
website of an insurance company, in order to fill out an
application.
[0012] 3. Inconvenience of submitting documents; it is required
that a customer necessarily prepares and submits documenting
evidence when filing an accident insurance claim in an application
for an insurance payment. The documenting evidence may be submitted
by fax, post, and e-mail. However, if the documenting evidence
transmitted by the above medium is incorrect or insufficient, the
customer should submit them again. Additionally, a customer may
personally visit a branch of an insurance company and submit
documenting evidence at a customer window, but it is still
difficult to submit the documenting evidence in an area having no
branches.
[0013] 4. 4. Waste of time; according to a typical insurance
coverage payment method, in the case of a local small city, rural
area, or remote area having no branches of an insurance company, it
takes a lot of time to apply for an application.
[0014] In relation to an insurance claim for payment, the above
typical limitations from the customer's perspective may mostly be
resolved by a service in which an FC of an insurance company
personally visits the customer's home and helps file an insurance
claim for payment. However, not all insurance companies provide
such a service. Moreover, in order to receive such a service, a
customer needs to make an appointment first, but it is still
cumbersome for the customer to prepare all documenting evidence by
the appointment. Moreover, since considerable human resources are
required for that service, it may be disadvantageous for an
insurance company to offer the service.
[0015] In addition, in relation to insurance coverage payment
business, it is difficult for an insurance company to provide an
active service relating to the demands of customers who reside in
an area having no branches such as a local small city, rural area,
and remote area. Further, it is not easy for an insurance company
to open a branch having a customer window in an area where a small
number of customers reside, by investing in material and human
resources. That is, customer service for an insurance company has
such regional limitations.
[0016] A predetermined examination is required, and also signed
applications and documenting evidence is received from a customer,
in order for an insurance company to pay insurance coverage. Also,
an insurance company is required to retain those documents.
Although paper documents were retained in the past, they are now
converted into electronic documents and kept today in a systematic
and permanent storage format. According to the trend, much material
and human resources are invested for the business of digitalizing
various documents. Accordingly, when documents necessary for paying
an insurance coverage are received from a customer by fax, mail,
and in person, an insurance company converts the received documents
into electronic documents. Representative examples of such
documents include document that prove identification, signed
applications, powers of attorney, documenting evidence of
accidents, and expenditure vouchers of customers.
[0017] Although the above limitations are mainly due to the regions
and locations where customers reside, in some respects, they may be
caused by the inherent limitations of a typical off-line system.
The typical off-line system causes inconvenience to a customer, and
human and material management burden to an insurance company.
[0018] Referring to the terminal device again, due to another
limitation of a typical networking terminal device, legal action
may not be taken by using it. Some financial businesses, insurance
businesses, banking businesses, and other administrative businesses
may require examination, and legal action relating to these
businesses may require the implementation of prescribed procedures,
submission of documents, and a signature of a petitioning
applicant. If such requirements are not satisfied, a corresponding
legal action may not be held valid. However, since a typical device
has a poor user interface, actions that a user can perform by using
it are limited to simple network access and information inquiry and
change. Due to such limitations, it is impossible to perform a
legal action itself by using a terminal device in a public
space.
[0019] The inventors of the present invention have overcome the
typical technical limitations in the results of research efforts
over a long time, and thus, have completed the present
invention.
DISCLOSURE OF THE INVENTION
Technical Problem
[0020] In order to resolve the above limitations, the first aspect
of the present invention provides a new networking terminal device
for taking a legal action by a user through access to a network in
a public space. The legal action refers to an action that completes
a predetermined application requirement as a user is authenticated
in real time and predetermined documents are submitted according to
predetermined requirements. Additionally, according to another
object of the present invention, a user interface is to be expanded
in terms of hardware and software in order to take a legal action
by using a terminal device in a public space. According to such an
expansion of the user interface, a terminal technically satisfies a
legal action requirement, and as a result, enhances a user's
convenience.
[0021] Additionally, according to another object of the first
aspect of the present invention, simplification and effectiveness
of an administrative business is to be enhanced when an application
action of a user is processed using a terminal device. That is, a
typical offline business is digitalized.
[0022] Additionally, according to the second aspect, more enhanced
convenience is provided to a customer in relation to a claim
application for payment by using the terminal device suggested in
the first aspect. Especially, the present invention provides a
convenience that does no exist before to customers who reside in an
area having no branch (hereinafter, a branch having a customer
window) of an insurance company. Additionally, it is intended to
provide also an improved convenience to customers who reside in an
area having a branch of an insurance company. Customer's
convenience achieved by a new system or new method of the present
invention is directly related to the revenue of an insurance
company. The reason is that the convenience means customer service
improvement of an insurance company. A goal of the present
invention related to customers may be specified as follows.
[0023] 1. Resolution of region and place limitations; it is
practically impossible for an insurance company to establish
branches in all areas, as huge investment needs to be made and
there is no return on investment. However, in relation to at least
a claim application for payment, provided is a method that
substantially has the same effect as having branches in most areas.
For this, special attention is made on a data communication network
that is already established in all areas. Moreover, ten branches in
a certain area unit may far more improve a customer's convenience
than one branch. The reason is that more branches greatly improve
adjacency to an insurance company. A goal of the present invention
is to greatly improve such adjacency in relation to a claim
application for payment.
[0024] 2. Convenience of submitting an application and documentary
evidences; as mentioned above, many customers experience
difficulties in filling out a claim application for payment and
submitting a documentary evidence. A goal of the present invention
systematically realizes an environment in which an expert, being
right beside a customer, helps him/her one by one, looking at
documents together. Additionally, a new system that the present
invention pursues means a system that is available to simply
process customer related procedures.
[0025] Moreover, in relation to material and human effectiveness of
an insurance company that the present invention of the second
aspect provides, detailed goals of the present invention are
described as follows.
[0026] 1. By effectively resolving typical region and place
limitations related to a claim application for payment, provided
are a system and method for enhancing customer service. Moreover,
through this, the present invention has a goal to improve a
consulting business related to a claim application for payment,
save a customer window business, and enhance efficiency of material
and human resources. For this, the present invention aims for an
unattended system ultimately.
[0027] 2. The present invention automatically digitalizes various
documentary evidences, which are submitted for a claim application
for payment, during an application stage, and thus realizes a
system for saving material and human resources invested on a
typical electronic documentation business.
[0028] Moreover, other goals not specified by the present invention
will be additionally considered within the scope that is easily
deduced from detailed description below and its effects.
Technical Solution
[0029] Embodiments of the present invention provide a networking
terminal device in a public space, which accesses a server in
connection with a communication cable installed at the public space
and includes a screen and an input unit, the networking terminal
device including:
[0030] a scanning element for scanning a document and an
identification card to generate an electronic file;
[0031] an authentication element for authenticating a user;
[0032] a real-time communication element accessing the server for
transmitting a file, which is generated by the scanning element
and/or the authentication element, to the server the server;
and
[0033] an application element for executing a supporting business
selected according to a predetermined process,
[0034] wherein the elements are embedded in a housing, and operated
according to the control of a control unit in the housing.
[0035] In other embodiments of the present invention, a system for
supporting an insurance business of an unattended terminal
includes:
[0036] an application server of an insurance company;
[0037] P (P is an integer greater than 1) counselor terminals
connected to an internal network of the application server of the
insurance company; and
[0038] N (N is an integer greater than 1) number of customer-only
unattended terminals being disposed in different remote physical
spaces and being 1:1 mapped to the counselor terminals for
communication,
[0039] wherein each of the customer-only unattended terminals
includes: an element for a real-time video call and/or voice call
with the counselor terminal; an element for scanning a document
that is to be transmitted to the counselor terminal; and an
application element programmed to process a predetermined insurance
payment request process, wherein an insurance payment request is
transmitted to the counselor terminal in real time.
[0040] In still other embodiments of the present invention, there
is provided a method of using a system for supporting an insurance
business of an unattended terminal, the method including:
[0041] connecting a customer-only unattended terminal located in a
different remote physical space to an insurance company server;
[0042] switching a plurality of counselor terminals by the
insurance company server so as to tunnel a 1:1 communication
channel between the customer-only unattended terminal and the
counselor terminal;
[0043] scanning user authentication information by the
customer-only unattended terminal;
[0044] confirming the scanned user authentication information by
the counselor terminal;
[0045] performing an insurance payment request procedure while the
customer-only unattended terminal receives a remote communication
support of the counselor terminal in real time;
[0046] if submitting a documentary evidence is required, scanning
and transmitting the documentary evidence by the customer-only
unattended terminal; and
[0047] inputting an electronic signature by the customer-only
unattended terminal and confirming the electronic signature by the
counselor terminal.
Advantageous Effects
[0048] By the above technical solution, there are advantages in
freely taking a predetermined legal action through access to a
system when a user uses the networking terminal device of the
present invention installed in a public space such as an
administrative agency.
[0049] In the networking terminal device of the present invention,
since a user interface is expanded in terms of hardware and
software, multiple authentication is possible, and documents needed
are submitted immediately.
[0050] The above advantages bring effects that drastically reduce
typically-existing place limitations and time consumption
ultimately when a user takes a predetermined legal action.
[0051] Moreover, according to another effect of the present
invention, since documents needed for a business are automatically
scanned and stored as data through the networking terminal device
of the present invention, material and human resources are saved in
aspects of electronic document generation and record keeping
businesses.
[0052] When an insurance business supporting system is established
using the networking terminal device of the present invention
having the above advantages and effects, the following clear
effects are obtained.
[0053] 1. In relation to a claim application for payment,
typically-existing region and place limitations are mostly resolved
by the present invention. Customers who reside in an area having no
branch of an insurance company may file an insurance claim
conveniently and promptly by using an unattended terminal installed
in an administrative agency, convenient store, and hospital.
Moreover, since a prompt application is possible by using the
unattended terminal, the time for visiting a customer window and
waiting for service may be saved.
[0054] 2. Since a customer uses an unattended terminal to receive a
real time guide from a counselor (online-helper) of an insurance
company, there is no difficulty in operating the unattended
terminal. Moreover, since a customer fills out an electronic
application with the counselor guide and submits documentary
evidences in real time through an unattended terminal, the
convenience of a claim application for payment and documentary
evidence submission are greatly improved.
[0055] 3. In terms of an insurance company, advantages of the
present invention are as follows. By effectively resolving typical
region and place limitations related to a claim application for
payment, a customer service is enhanced. Moreover, in relation to a
consulting business of an insurance company related to a claim
application for payment, branch open, or a receipt business through
a branch's customer window, a large part of material and human
resources are saved through the networking terminal device of the
present invention.
[0056] 4. Moreover, many resources of an insurance company are
invested on electronic document generation and record keeping
businesses, the system of the present invention for digitalizing
and storing various documents related to a claim application for
payment brings vary large effects. These effects enhance material
and human efficiency of an insurance company system.
[0057] In addition, even if certain effects are not specifically
mentioned in the specification of the present invention, potential
effects expected by the technical feature of the present invention
are treated as being specified in the specification.
BRIEF DESCRIPTION OF THE DRAWINGS
[0058] FIG. 1 is an architectural view illustrating main modules of
application elements of a networking terminal device 100 of the
present invention.
[0059] FIG. 2 is a view illustrating a hardware configuration
module of a networking terminal device 100 of the present
invention.
[0060] FIGS. 3 and 4 are views illustrating a housing configuration
example of a networking terminal device 100 of the present
invention.
[0061] FIG. 5 is a view illustrating a system configuration example
that a networking terminal device 100 of the present invention
belongs.
[0062] FIG. 6 is a more specified view of FIG. 5.
[0063] FIG. 7 is a schematic flowchart illustrating an entire
configuration of a real-time supporting process relating to an
insurance claim for payment according to an embodiment of the
present invention.
[0064] FIG. 8 is a flowchart illustrating a user authentication
process of a supporting business process executed by an application
element of a networking terminal device of the present
invention.
[0065] FIG. 9 is a view illustrating an initial screen
configuration example of a networking terminal device.
[0066] FIG. 10 is a view illustrating a screen configuration
example of a networking terminal device when an identification card
is inserted into a scanner for the insured identification.
[0067] FIG. 11 is a view illustrating a screen configuration
example of a networking terminal device when an identification card
is inserted into a scanner for the representative
identification.
[0068] FIG. 12 is a view illustrating a screen configuration
example of a networking terminal device when a real business
processing process starts according to a process of the present
invention after the user authentication is completed.
[0069] FIG. 13 is a view illustrating a screen configuration
example of a networking terminal device when a signature of a user
is required after an insurance payment request procedure is
performed.
[0070] FIG. 14 is a view illustrating a screen configuration
example of a networking terminal device when a receipt is printed
after an insurance payment request procedure is completed.
[0071] FIG. 15 is a view illustrating a screen configuration
example of a networking terminal device when a documentary evidence
is inserted into scanner during an insurance payment request
procedure.
[0072] FIGS. 16 and 17 are views illustrating a screen
configuration for a helper to connect with e-Insubanking
system.
[0073] FIG. 18 is a view illustrating a screen configuration
example of a counselor terminal, which displays a real-time
captured user image and information of a networking terminal device
when the counselor terminal are and the networking terminal device
are in 1:1 communication.
[0074] FIG. 19 is a view illustrating a scan view pop up on a
screen of a counselor terminal.
[0075] FIG. 20 is a view of when a screen of a networking terminal
device of FIG. 12 is shared by a counselor terminal.
[0076] FIG. 21 is a view illustrating a screen configuration
example of when a signature is displayed on a screen of a counselor
after a networking terminal device inputs the signature.
MODE FOR CARRYING OUT THE INVENTION
[0077] Hereinafter, specific contents on embodiments of the present
invention will be described with reference to the accompanying
drawings. Moreover, detailed descriptions related to well-known
functions or configurations will be ruled out in order not to
unnecessarily obscure subject matters of the present invention.
[0078] <A First Aspect of the Present Invention>
[0079] A networking terminal device 100 of the present invention
includes application elements for executing a supporting business
selected according to a predetermined process. This application
elements may be program elements installed in advance in the
networking terminal device 100, but may include a hardware
configuration for executing a program.
[0080] The application elements of the present invention provide
businesses for supporting a guide and receipt in real time via a
network. Of supporting businesses of the present invention, "an
insurance claim" business will be exemplarily described, for
convenience, according to an embodiment below.
[0081] However, if a business requires interactive real-time
conversation, a real-time authentication procedure, and application
submission, their processes may be included in the application
elements of the present invention. Accordingly, the application
elements of the present invention are understood as elements for
taking a formal legal action through a networking terminal device
installed in a public space.
[0082] First, main modules for executing a business process, i.e.,
the application elements of the present invention, are shown in a
conceptual view of FIG. 1.
[0083] An output module 510 transmits an insurance claim request
through the networking terminal device 100, and then outputs a
receipt for a corresponding request. A remote screen module 520 is
a service module for sharing a screen of the networking terminal
device 100 with a remote agent terminal for remote support. A video
communication module is a service module for supporting a video
communication using a web cam between the networking terminal
device 100 and a user of an agent terminal. A voice communication
module 540 is a service module for supporting a bi-directional
communication through voice chatting. A scanning module is a
service module for scanning an identification card and documentary
evidence that are to be transmitted through the networking terminal
device 100, and transmitting scanned image information to the agent
terminal. An electronic signature module 560 transmits electronic
signature information inputted from the networking terminal device
100, i.e., a signature or finger print recognition information of a
user of the networking terminal device 100 inputted through a sign
pad.
[0084] FIG. 2 is a view illustrating a hardware configuration of
the customer-only networking terminal device 100 of the present
invention by each functional module. The networking terminal device
100 includes an input unit, an output unit, a communication module,
a power unit for supplying power thereto, and an LCD having both
input and output functions.
[0085] The input unit includes a camera 1100, a keyboard 1200, a
touch pad 1220, a sign pad 1300, and scanner 1400, and an ear set
1500. The camera 1100 may include a built-in mike, and have an
automatic Face-Tracking function. The sign pad 1300 may be a
standard pressure-type sign pad. Additionally, according to another
embodiment, a finger print recognizer (not shown) may be included
instead of or in addition to the sign pad. The scanner 1400 scans a
plastic identification card up to A4 size with a sheet-fed type,
and may have a resolution of standard 200 dpi (Max 1200 dpi).
[0086] The output unit includes a printer 1600 for printing a
receipt and a speaker 1550. A supporting paper of the printer 600
may be printed with a 2-3 inch Thermal Line and support a speed of
250 mm/sec. A printer specification may be changed in order to fit
an output format of a receipt. The LCD 1700 may serve as an
input/output unit consisting of a touch screen. Moreover, the
control unit 1000 may be controlled by a PC.
[0087] FIGS. 3 and 4 are views illustrating a housing configuration
example of the customer-only networking terminal device 100. The
housing of the networking terminal device 100 includes a front part
102, side wing parts 103 and 104, an input unit guiding part 105, a
bottom part (not shown), and a user position guiding part 106. The
elements of FIG. 2 are built in the housing of FIGS. 3 and 4.
[0088] Preferably, a user may use a terminal device of the present
invention, sitting on a chair. Accordingly, the height of the input
unit guiding part 105 of the housing may be set to the height at
which a user sit on a chair and uses a terminal device of the
present invention. The front part 102 is somewhat slanted toward
the rear, and is bending toward the front as sliding downward. The
input unit guiding part 105 is formed as protruding from the
bending starting point. The size of the touch screen 170 built in
the front part 102 may be 15 inches to 23 inches, and more
preferably may be 17 inches. If the screen is too small, it is
difficult to use, and if the screen is too large, the entire size
of the housing becomes larger.
[0089] The LCD of the touch screen 170 is built in the middle of
the front part 102 of the housing, and the camera 110 and the
printing paper outlet of the receipt printer 160 are installed at
the upper left and the right, respectively. The camera 110 captures
an image of a user when the user uses the networking terminal
device of the present invention, and transmits the image to another
terminal (e.g., a counselor terminal at the server side) in real
time in connection with a network.
[0090] Various kinds of input units used in the present invention
are built in the input unit guiding part 105 protruding toward the
front. A user inputs a key by manipulating the keyboard 120, and
moves a mouse cursor by using the touch pad 122.
[0091] The sign pad 130 built in at the right of the input unit
guiding part 105 may be used when an electronic signature is
inputted. According to another embodiment, a finger print
recognizer may replace the sign pad 130, and according to another
embodiment, the finger print recognizer and the sign pad 130 may be
installed together. These units serve to finally complete a legal
action or legally authenticate a user. When a public space where
the networking terminal device 100 of the present invention is
installed is an administrative agency, the finger print information
obtained by a finger print recognizer built in the terminal device
is to be compared with that obtained from a database of the
administrative agency. Therefore, more efficient official
authentication becomes possible. In the most preferred embodiment,
the terminal device of the present invention may access a network
of an administrative agency in a secure state.
[0092] The scanner 140 may be installed at the left of the input
unit guiding part 105. The scanner 140 scans documentary evidences
such as an identification card, a power of attorney, and a medical
certificate. Once a corresponding document or identification card
is inserted into an input slot 142, the scanner 140 starts to scan
and discharges it to an output slot 144.
[0093] The side wing parts 103 and 104 of the housing block the
gazes of others, and elements such as the ear set 150, function
selection buttons 152 and 154, and the speaker 155 may be built in
the side wing parts 103 and 104. A user may use the ear set 150 by
pressing the function selection button 152, and may make a
real-time conversation through the speaker 155 by pressing the
function selection button 154. At this point, the other side is a
counselor terminal connected to a network.
[0094] <A Second Aspect of the Present Invention>
[0095] The configuration of the networking terminal device 100 was
described in detail above. Now, a network that the terminal device
100 accesses will be examined, and roles of the terminal device 100
in a network will be described in more detail.
[0096] Firstly, FIG. 5 is a schematic view illustrating a network
system configuration that the terminal device belongs. In this
system, a plurality of networking terminal devices 100 in physical
spaces 10, 11, and 12 remotely spaced from each other, an
application server 200 of an insurance company, and a plurality of
counselor terminals 300 are mutually networked. The system is
divided into an internal network and an external network on the
basis of the fire walls 201 and 202, and through internet, the
plurality of networking terminal devices 100 may access the
application server 200 of the insurance company in the internal
network. The networking terminal device 100 is customer-only, and
another terminal 300 connected to a network is a terminal of a
counselor employed by the insurance company.
[0097] The plurality of networking terminal devices 100 are spaced
from each other. Preferably, they may be placed in remotely spaced
different regions. Here, the different regions refer to regions
having different addresses. The spaced distance may be a few km to
tens of km, but the present invention is not limited thereto. If a
country has larger regions, the spaced distance may be greater, and
if terminals are intensively installed in a large city, the spaced
distance may be smaller. In some cases, a plurality of terminals
may be installed in the same building. In this case, the terminals
are spaced from each other within a short distance of about 1 km.
However, the plurality of networking terminal devices in the same
building may be regarded as a single networking terminal device in
terms of an entire system. The reason is that a main purpose of the
system according to the present invention is to integrate the N (N
is an integer greater than 10) number of networking terminal
devices in different regions into one system.
[0098] That is, the physical spaces 10, 11, and 12 are remotely
spaced from each other, but the plurality of networking terminal
devices 100 in the physical spaces 10, 11, and 12 serve as
independent clients in relation to the system server. Here, the
physical spaces 10, 11, and 12 refer to arbitrary places where
users easily access in the building, and also, a data communication
line in the building, for example, an internet line, is connected
to the networking terminal device 100.
[0099] The physical spaces 10, 11, and 12 having the networking
terminal devices 100 have a very important meaning as a system
element. The reason is that the purpose of the system is to secure
convenience and speed during an insurance claim (the term "claim"
has the same meaning as the term "application" in this
specification). Moreover, the purpose is also applied to a region
having no customer window of an insurance company for an easy
insurance claim for payment. The physical spaces 10, 11, and 12 may
be placed in an internal network or heterogeneous network of an
insurance company, and thus, there are various embodiments relating
to the heterogeneous network.
[0100] In a first embodiment, a heterogeneous network may be a
network of an administrative agency. Since the network of an
administrative agency covers all regions, people may easily access
the network. There may be a minimum unit (for example, a community
service center) of an administrative agency even in a region having
no branch of an insurance company. The physical spaces 10, 11, and
12 may be in the building of the administrative agency. According
to this embodiment, the networking terminal device 100 is placed in
the building of the administrative agency, and accesses the network
via a communication line installed in the building.
[0101] A customer visits an administrative agency, and files an
insurance claim for payment by using the networking terminal device
100 therein in connection with the application server 200 of the
insurance company. Here, the administrative agency may refer to a
national agency providing public administrative services or a local
government agency. Each country has different organizational
systems, but includes an administrative agency near the living area
of people in order to perform administrative businesses of a public
purpose, and similar organizations thereto.
[0102] In a second embodiment, the heterogeneous network may be a
network of a convenient store, and thus, the physical spaces 10,
11, and 12 may refer to the inside of the convenient store. As ATMs
are installed in most convenient stores, the networking terminal
device 100 is installed in a convenient store, so that it accesses
the application server 200 of the insurance company.
[0103] In a third embodiment, the physical spaces 10, 11, and 12
may be a hospital. Since documents such as medical certificates are
issued from a hospital, it is possible to file an insurance claim
for payment in the quickest way. A customer may visit an
administrative agency, and file an insurance claim for payment by
using the networking terminal device 100 therein in connection with
the application server 200 of the insurance company. At this point,
types of claimed insurance payment are typically an accident
insurance payment.
[0104] The physical space of the present invention is not limited
to the types of a heterogeneous network. If a place is
internet-accessible and easily accessed by customers, it is
included in the physical space of the present invention. Its
representative examples include banks, securities companies, and
stations of traffic facilities. However, there may be difficulties
in installation contract and management.
[0105] Moreover, the physical spaces 10, 11, and 12 may be a branch
of an insurance company. This means that the internal network of
the insurance is used. Since the internal network is used in this
embodiment, management becomes easy, and efficiency becomes
improved by removing or reducing the number of customer windows of
a branch.
[0106] Referring to FIG. 5 again, the networking terminal device
100 in remotely-spaced different physical spaces accesses the
application server 200 of the insurance company via an internet 1.
Moreover, the internal network of the insurance company includes a
plurality of counselor terminals 300, and each counselor terminal
300 maintains an access to the application server 200 of the
insurance company. Once the networking terminal device 100 accesses
the application server 200 of the insurance company, the
application server 200 delivers the ID and IP address of the
networking terminal device 100 to a plurality of counselor
terminals 300 logged in by a switching system in order for polling.
If the counselor terminal 300 is specified, its ID is automatically
obtained, so that a TCP/IP 1:1 communication starts between the
networking terminal device 100 and the counselor terminal 300.
Through this communication, the counselor terminal 300 remotely
supports the networking terminal device 100 in real time.
[0107] A user of the networking terminal device 100 accesses the
application server 200 of the insurance company in order to
generate an information query and a claim event for payment. The
counselor terminal 300 remotely supports the networking terminal
device 100, and accesses the application server 200 of the
insurance company in order to generate an information query and a
change event. The application server 200 of the insurance company
accesses a Legacy 400 in order to request information. The Legacy
400 is an information system that an insurance company owns for
processing insurance businesses such as contract, payment, deposit,
preservation, and customer management.
[0108] FIG. 6 is a view illustrating a system architecture
according to an embodiment, which is more specifically realized
than the conceptual network of FIG. 5. When a customer logs in
through the networking terminal device 100, log-in request
information is delivered in an HTTPS format to a web server 220
through an L4 switch 210. The L4 switch 210 decentralizes the load
for a server and improves its speed. The information delivered to
the web server 220 calls a corresponding service from a Web
Application Server (WAS) of an insurance company.
[0109] Information mapped through the WAS 200 requests
corresponding information to the Legacy 400 through an adaptor 230,
and the Legacy 400 delivers information on a user of the networking
terminal device 100 to the WAS 200 through a professional
communication in an XML format or other various protocols in
response to the requested information.
[0110] On the basis of the user confirmation information delivered
to the WAS 200, the WAS 200 calls a video confirmation service from
a client service of the counselor terminal 300. After it is
confirmed that the called permission information of the counselor
terminal 300, video/voice chatting permission information may be
delivered to the networking terminal device 100 in response to the
confirmation. The networking terminal device 100 receives the
response information of the counselor terminal 300, and then
performs an insurance payment request procedure according to
predetermined procedures. The counselor terminal 300 confirms
information and documents, which are transmitted in real time from
the networking terminal device 100, and then, transmits complete
information to the WAS 200. Then, the WAS 200 delivers complete
mapped information to the Legacy 400 through an adaptor 230.
[0111] The information submitted from the networking terminal
device 100 is stored in an integrated storage 260 through an
integrated DB 250. Additionally, some or entire video communication
contents on the networking terminal device 100 and the counselor
terminal 300 may be stored in the integrated storage 260.
[0112] The integrated DB 250 stores mapping information and various
data used in the system of the present invention, and the
integrated storage 260 supports disk mirroring, backup and
recovery, permanent storage and data search for permanent storage,
data transfer from one storage device to another storage device,
and data sharing between different servers on a network.
[0113] Additionally, a verifier terminal 240 for system
verification and a customizing terminal 290 for system and site
management may be included.
[0114] Moreover, a region I of FIG. 6 is a free internet region in
an external of an insurance company, and a region III is an
internal region of the insurance company. In order to access from
the external internet region I to the internal network III of the
insurance company, a DMZ area II, i.e., an internet service section
secured by a firewall 201, is required. As shown in FIG. 6, the
networking terminal device 100 may be in the internal network III,
and this means that a physical space is a branch of an insurance
company, and also a networking terminal device installed in a
branch of an insurance company.
[0115] <A Third Aspect of the Present Invention>
[0116] FIG. 7 is a schematic view illustrating an entire
configuration of a supporting business process executed by an
application element of a networking terminal device of the present
invention. First, a user of the networking terminal device 100
inputs an ID and password, and performs a user authentication in
operation S110. Once the user authentication is completed, an
application server of an insurance company automatically switches a
connection between a networking terminal device and a counselor
terminal in operation S120.
[0117] Once the connection between a networking terminal device and
a counselor terminal is tunneled, a real time guide by a video call
starts in operation S130. As being guided in real time by a
counselor, the user of the networking terminal device selects a
business in operation S140.
[0118] Businesses that the networking terminal device supports may
relate to an insurance claim for payment. Here, the businesses may
include a business regarding a general insurance claim for payment,
a business regarding an accident insurance claim for payment, and a
business regarding customer information management. Once the
networking terminal device selects a specific business, the
selected business process is performed according to a predetermined
procedure in operation S150.
[0119] The networking terminal device transmits an insurance claim
request. Herein the insurance claim request includes an insurance
payment, an insurance inquiry, a customer information inquiry, and
a modification business. The reason is that various inquires and
management businesses closely relate to an insurance payment
business.
[0120] Of predetermined procedures, if document submission is
required, a guide message may be outputted to the networking
terminal device in operation S160. With a voice guide message
transmitted from a counselor terminal, an input of the documents
for submission may be displayed through a screen of the networking
terminal device. At this point, a user of the networking terminal
device inserts the documents for submission into a scanner for
scanning in operation S162, so that the scanned documents may be
immediately confirmed by a scan viewer at the counselor terminal
side. If there is no scanning and inputting when document
submission is required, a procedure may be terminated by the
networking terminal device or the counselor terminal.
[0121] Once documents for submission are scanned, the scanned data
are immediately confirmed in the counselor terminal, and are
automatically stored as electronic files in an integrated storage
of an insurance company system. Accordingly, in relation to an
insurance claim for payment, typical efficiency of human and
material of an insurance company, which are invested on electronic
document generation businesses and storage businesses, may be
greatly improved.
[0122] Next, as a predetermined procedure continues again, all
application procedures are completed, a message for requesting an
input of signature may be outputted to the networking terminal
device in operation S170. In relation to an insurance claim
procedure of general insurance payment, or accident insurance
payment, if there is no procedure for requiring an input of
signature, it means that the insurance claim procedures may be
still in process or may be stopped by errors. The networking
terminal device inputs a signature through a sign pad in operation
S172, and the inputted signature is immediately confirmed through a
screen of a counselor terminal. The signature is confirmed through
the counselor terminal in operation S174, and if it is not inputted
or inaccurate, the signature procedure resumes again. Once the
signature confirmation is completed, a receipt is outputted by the
receipt printer of the networking terminal device in operation
S180, and then, the procedure is terminated.
[0123] FIG. 8 is a view illustrating a user authentication in a
real time supporting process on a business regarding an insurance
claim for payment, which is executed by an application element of a
networking terminal device of the present invention.
[0124] First, a user of the networking terminal device 100 inputs
an ID and password, and performs a user authentication in operation
S112. Then, a question on whether an application is made by the
insured or a representative is displayed on the screen of the
networking terminal device, and selecting one of them is required
in operation S114. Then, an application server of an insurance
company automatically switches a connection between a networking
terminal device and a counselor terminal in operation S116. If not
connected, a procedure starts again from the beginning. Once the
connection between a networking terminal device and a counselor
terminal is successful, the networking terminal device shares its
screen with the counselor terminal Additionally, through an image
captured by a camera in real time, the user's face of the
networking terminal device may be displayed on the screen of the
counselor terminal.
[0125] If "the insured" is selected in operation S114, the ID of
the insured is scanned in operation S118, and if the
"representative" is selected, the power of attorney and the ID of
the representative are scanned in operation S119. The ID and the
power of attorney are displayed on the screen of the counselor
terminal through its scan document viewer, and a procedure proceeds
only if the counselor terminal provides a final approval on user
authentication. That is, the authentication of the processes of the
present invention needs to be satisfied by both the networking
terminal device and the counselor terminal.
[0126] Moreover, the authentication procedure in the networking
terminal device, i.e., the authentication by the ID and password
input, and the authentication confirmed by scanning and
transmitting the authentication documents in real time, corresponds
to an authentication procedure in an initial state of a supporting
business process. The networking terminal device of the present
invention further includes an authentication procedure in a final
state that completes the supporting business process, which is the
authenticated by the above described electronic signature or finger
print.
[0127] <A Scenario of the Present Invention>
[0128] FIGS. 9 to 15 are views illustrating a scenario
configuration of a supporting business displayed on a screen of the
touch screen 170, which includes an application element of a
networking terminal device 100 of the present invention.
[0129] FIG. 9 is a view illustrating an initial screen
configuration example of the networking terminal device 100. A user
interface for system login is provided at the left, through which a
name and social security number are inputted. According to another
embodiment, an original ID and PASSWORD of a user may be inputted.
Additionally, an interface for selecting one of a claim procedure
for the insured and a claim procedure for a representative may be
provided. Moreover, an image may be displayed at the right.
According to an embodiment, a promotional video of an insurance
company, a commercial advertising image, or a public interest
promotional image may be played on an image display area at the
right.
[0130] After login information is inputted, if the insured is
selected, a notice "connecting" and a screen in connection are
displayed on the image display area at the right. Then, once the
connection is completed, an image of a user (i.e., a counselor) of
a counselor terminal is displayed, so that a video guide may start.
FIG. 10 and FIG. 11 have a similarity. If the insured is selected
in FIG. 9, as shown in FIG. 10, it is instructed at the left in the
screen to input the ID of the insured into a scanner of the
networking terminal device. If the representative is selected in
FIG. 9, as shown in FIG. 11, it is instructed at the left in the
screen to input the power of attorney and the ID of the
representative into the scanner of the networking terminal
device.
[0131] Once the ID of the insured or the power of attorney and the
ID of the representative are scanned completely through the scanner
of the networking terminal device, a counselor terminal confirms
them in real time through a scan viewer. Once confirmation is
completed, all authentication procedures end, and a real business
supporting process starts as shown in FIG. 12.
[0132] The user image of the counselor terminal is continuously
displayed on the image display area at the right of FIG. 12, and a
real time voice guide is outputted. At this point, three business
selection buttons for "general insurance claim", "accident
insurance claim", and "customer information management" may be
displayed on the screen of the networking terminal device. By
selecting one of them, a predetermined real-time guide service
continues. If the general insurance claim button is clicked, it
moves to a general insurance claim menu, and if the accident
insurance claim button is clicked, it moves to an accident
insurance claim menu. If the customer information management button
is clicked, it moves to a customer information management menu. If
an end button is clicked, the system is terminated.
[0133] Each menu suggests customer information necessary for each
procedure. Additionally each information includes detailed items.
The items include a title, important dates, personal information,
the amount, the interest, and account information. Various
modification, edition, and additions are possible, which may be
configured in advance during a system establishing stage.
[0134] For example, after a general insurance claim procedure
sequentially proceeds, if a customer claims the amount of 500,000
won at the last, a window for confirming the amount and requesting
a signature may be pop-up on the screen of the networking terminal
device, as shown in FIG. 13. When the user of the networking
terminal device signs a signature on a sign pad, and clicks a
confirmation button, the counselor terminal confirms the signature
in real time, and accepts a general insurance claim.
[0135] As shown in FIG. 14, a receipt output guide message is
displayed on the screen of the networking terminal device, and a
receipt is outputted through a receipt printer thereof.
[0136] As shown in FIG. 12, when the networking terminal device
selects an accident insurance claim, documentary evidence needs to
be submitted after procedures such as a guide, an inquiry, and
accident information input. For example, the documentary evidence
includes a medical certificate, and a certificate of
hospitalization. As shown in FIG. 15, a window for requiring
submitting of documentary evidences is pop-up on the screen of the
networking terminal device, and the documentary evidences are
inserted into the scanner of the networking terminal device for
scanning When scanning is completed and a confirmation procedure is
performed in the counselor terminal, an insurance claim is
completed after a procedure such as the signing of a signature of
FIG. 13 and the outputting of a receipt of FIG. 14.
[0137] According to the scenario, the connection between the
networking terminal device and the counselor terminal is
continuously maintained, and a real-time guide is provided through
a video communication and/or voice communication. Moreover, the
screen of the networking terminal device may be remotely viewed
through the screen of the counselor terminal, and the signature and
document scan of the networking terminal device may be confirmed in
real time in the counselor terminal, so that an unattended system
for an insurance claim for payment may be realized.
[0138] Now, a scenario realized in a screen of a counselor terminal
will be examined.
[0139] A user of the counselor terminal may log in by inputting an
ID and password on an initial screen of FIG. 16. When an unattended
terminal in a login state logs in a system for access, a system
automatically switches to select a counselor terminal not being
currently in counseling from a plurality of counselor terminals,
and then, displays a message on a screen of a specific counselor
terminal, as shown in FIG. 17. At this point, if the counselor
terminal refuses (i.e., when not in a consulting preparation),
another counselor terminal is automatically selected. Then, when a
confirmation button is clicked, the user information of an
unattended terminal is displayed as shown in FIG. 18.
[0140] A user image of the unattended terminal is displayed by a
camera installed therein, and information on the user of the
unattended terminal may be displayed using the login information.
Additionally, a pop-up interface, which is related to whether the
user of the unattended terminal is "the insured" or "a
representative", the installation position or serial number of the
unattended terminal, and a scan document viewer, may be
included.
[0141] The counselor terminal confirms an identification (and a
power of attorney) scanned by the unattended terminal through the
scan document viewer, and for example, the image of the user
confirmed by the scan document viewer is compared with a real-time
captured image of the user sitting at the front of the unattended
terminal. FIG. 19 is a view of a scan document viewer. The scan
document viewer of FIG. 19 is pop-up on the screen of the counselor
terminal. A documentary evidence such as a medical certificate
scanned by the unattended terminal may be viewed through the scan
document viewer of FIG. 19.
[0142] When the counselor terminal of FIG. 18 clicks a
"confirmation" button, a remote supporting screen may be pop-up on
the screen of the counselor terminal That is, the screen of the
unattended terminal is displayed as it is on the screen of the
counselor terminal. As shown in FIG. 20, the screen of the
unattended terminal as shown in FIG. 13 is pop-up on the screen of
the counselor terminal, so that the counselor terminal provides
real-time guide and support as looking at the pop-up window.
[0143] Additionally, when a signature is inputted through a sign
pad of the unattended terminal, the sign viewer window of FIG. 21
is pop-up on the screen of the counselor terminal, so that it is
verified whether the signature is correctly inputted or not.
[0144] Moreover, the protection scope of the present invention is
not limited to the above explicitly described embodiments.
Additionally, the protection scope of the present invention is not
limited to the modification or replacement of the embodiments,
which is obvious in the technical field that the present invention
belongs.
* * * * *