U.S. patent application number 12/904567 was filed with the patent office on 2012-03-22 for system and method for encouraging safety performance.
This patent application is currently assigned to Hartford Fire Insurance Company. Invention is credited to Anthony J. Grosso, Jacqueline LeSage Krause, Steven P. Rippel.
Application Number | 20120072241 12/904567 |
Document ID | / |
Family ID | 45818549 |
Filed Date | 2012-03-22 |
United States Patent
Application |
20120072241 |
Kind Code |
A1 |
Krause; Jacqueline LeSage ;
et al. |
March 22, 2012 |
SYSTEM AND METHOD FOR ENCOURAGING SAFETY PERFORMANCE
Abstract
Systems and methods are disclosed herein for sharing of
information related to insurance customers' participation in a
group dividend plan. The system includes a database and a business
logic processor in communication with the database. The database
stores data regarding a plurality of insurance group dividend
plans, including, for each plan, data about a group of customers
assigned to the plan and safety data associated with each of the
assigned customers. The business logic processor can obtain safety
data associated with customers in the group. The business logic
processor can provide the obtained safety data associated with one
customer to a different customer via a social networking
application or other interactive graphical user interface. The
business logic processor can also determine a dividend to provide
to each of a group of customers based at least partially on the
safety data.
Inventors: |
Krause; Jacqueline LeSage;
(West Hartford, CT) ; Grosso; Anthony J.;
(Suffield, CT) ; Rippel; Steven P.; (Newington,
CT) |
Assignee: |
Hartford Fire Insurance
Company
Hartford
CT
|
Family ID: |
45818549 |
Appl. No.: |
12/904567 |
Filed: |
October 14, 2010 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
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12900657 |
Oct 8, 2010 |
|
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12904567 |
|
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61385014 |
Sep 21, 2010 |
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Current U.S.
Class: |
705/4 |
Current CPC
Class: |
G06Q 40/02 20130101;
G06Q 40/08 20130101; G06Q 40/06 20130101 |
Class at
Publication: |
705/4 |
International
Class: |
G06Q 40/00 20060101
G06Q040/00 |
Claims
1. A system for providing sharing of information related to
insurance customers' participation in a group dividend plan,
comprising: a database configured to store data regarding a
plurality of insurance group dividend plans, including, for each
plan, a group of customers assigned to the plan and safety data
associated with each customer of the group of customers assigned to
the plan; and a business logic processor in communication with the
database, configured to obtain safety data associated with at least
a first and a second customer of the group; provide the obtained
safety data associated with the second customer to the first
customer; and determine a dividend to provide to each customer of
the group of customers based at least in part on the safety
data.
2. The system of claim 1, wherein the safety data is indicative of
a customer's performance in a loss prevention program implemented
as part of the group dividend plan.
3. The system of claim 2, wherein the loss prevention program
includes use of a vehicle telematics monitoring system, and wherein
the safety data is based upon data output by the telemetrics
monitoring system.
4. The system of claim 1, wherein the business logic computer is
configured to provide to the first customer the safety data
individually associated with the second customer.
5. The system of claim 1, wherein the safety data associated with
the second customer comprises an aggregate safety evaluation taking
into account safety data associated with multiple customers,
including the second customer, assigned to the group.
6. The system of claim 1, wherein the business logic processor is
configured to provide the obtained safety data to the customer via
a social networking application.
7. The system of claim 1, wherein the business logic processor is
in communication with a social networking system configured to
allow users of the social networking system to provide safety
feedback to customers.
8. The system of claim 7, wherein the business logic processor is
configured to automatically suggest improvements to a first
customer for improving the first customer's safety data.
9. The system of claim 7, wherein the business logic processor is
configured to automatically determine and publish on a social
network rewards given to a first customer based on the first
customer's safety data.
10. The system of claim 1, wherein the safety data comprises a
driving score.
11. A computerized method for providing sharing of information
related to insurance customers' participation in a group dividend
plan, the method comprising: storing a database data regarding a
plurality of insurance group dividend plans, including, for each
plan, a group of customers assigned to the plan and safety data
associated with each customer of the group of customers assigned to
the plan; obtaining by a computer safety data associated with at
least a first and a second customer of the group; providing via a
computer the obtained safety data associated with the second
customer to the first customer; and determining by the computer a
dividend to provide to each customer of the group of customers
based at least in part on the safety data.
12. The computerized method of claim 11, wherein the safety data is
indicative of a customer's performance in a loss prevention program
implemented as part of the group dividend plan.
13. The computerized method of claim 12, wherein the loss
prevention program includes use of a vehicle telematics monitoring
system, and wherein the safety data is based upon data output by
the telemetrics monitoring system.
14. The computerized method of claim 11, further comprising
providing to a first customer the safety data individually
associated with the second customer.
15. The computerized method of claim 11, wherein the safety data
associated with the second customer comprises an aggregate safety
evaluation taking into account safety data associated with multiple
customers, including the second customers, assigned to the
group.
16. The computerized method of claim 11, further comprising
providing the obtained safety data to the customer via a social
networking application.
17. The computerized method of claim 11, further comprising
communicating with a social networking system configured to allow
users of the social networking system to provide safety feedback to
customers.
18. The computerized method of claim 17, further comprising
automatically suggesting improvements to a first customer for
improving the first customer's safety data.
19. The system of claim 17, further comprising automatically
determining and publishing on a social network rewards given to a
first customer based on the first customer's safety data.
20. The system of claim 11, wherein the safety data comprises a
driving score.
21. A system for providing sharing of information related to
insurance customers' participation in a group dividend plan,
comprising: a processor configured to generate an interactive
graphical user interface for use by a first customer, wherein the
interface is further configured to: receive from a remote database
safety data; associate the received safety data with at least a
first and a second customer of an insurance company participating
in a common group dividend plan; and depict the obtained safety
data associated with the second customer to the first customer.
22. The system of claim 21, wherein the safety data comprises data
indicative of sensor data output by a telematics monitoring
system.
23. The system of claim 21, wherein the safety data is indicative
of a customer's performance in a loss prevention program
implemented as part of the group dividend plan.
24. The system of claim 21, wherein the interactive graphical user
interface is configured to provide to a first customer the safety
data individually associated with the second customer.
25. The system of claim 21, wherein the safety data associated with
the second customer comprises an aggregate safety evaluation taking
into account safety data associated with multiple customers,
including the second customer, assigned to the group.
26. The system of claim 21, wherein the interactive graphical user
interface comprises a social networking application for allowing
the sharing and communication of information among customers of the
plan.
27. The system of claim 21, wherein the interactive graphical user
interface is configured to allow the first customer to provide
safety feedback to the second customer upon viewing of safety data
associated with the second customer.
28. The system of claim 21, wherein the interactive graphical user
interface is configured to display an award earned by a first
customer.
29. The system of claim 21, wherein the interactive graphical user
interface is configured to provide an option for a first customer
to cause an award earned by the first customer to be displayed to a
second customer.
30. The system of claim 21, wherein the interactive graphical user
interface is configured to allow a customer of a first group to
view aggregate safety data of a second group.
31. A non-transitory computer readable medium storing computer
executable instructions, which, when executed by a processor, cause
the processor to carry out a method for sharing information related
to insurance customers' participation in a group dividend plan
comprising: generating an interactive graphical user interface for
use by a first customer, wherein the interface is further
configured to: receive from a remote database safety data
associated with at least a first and a second customer of an
insurance company participating in a common group dividend plan;
and depict the obtained safety data associated with the second
customer to the first customer.
32. The non-transitory computer readable medium of claim 31,
wherein the safety data comprises data indicative of sensor data
output by a telematics monitoring system.
33. The non-transitory computer readable medium of claim 31,
wherein the safety data is indicative of a customer's performance
in a loss prevention program implemented as part of the group
dividend plan.
34. The non-transitory computer readable medium of claim 31,
wherein the interactive graphical user interface is configured to
provide to a first customer the safety data individually associated
with the second customer.
35. The non-transitory computer readable medium of claim 31,
wherein the safety data associated with the second customer
comprises an aggregate safety evaluation taking into account safety
data associated with multiple customers, including the second
customer, assigned to the group.
36. The non-transitory computer readable medium of claim 31,
wherein the interactive graphical user interface comprises a social
networking application for allowing the sharing and communication
of information among customers of the plan.
37. The non-transitory computer readable medium of claim 31,
wherein the interactive graphical user interface is configured to
allow the first customer to provide safety feedback to the second
customer upon viewing of safety data associated with the second
customer.
38. The non-transitory computer readable medium of claim 31,
wherein the interactive graphical user interface is configured to
display an award earned by a first customer.
39. The non-transitory computer readable medium of claim 31,
wherein the interactive graphical user interface is configured to
provide an option for a first customer to cause an award earned by
the first customer to be displayed to a second customer.
40. The non-transitory computer readable medium of claim 31,
wherein the interactive graphical user interface is configured to
allow a customer of a first group to view aggregate safety data of
a second group.
Description
CROSS-REFERENCE TO RELATED APPLICATIONS
[0001] This application is a continuation in part of pending U.S.
patent application Ser. No. 12/900,657 filed on Oct. 8, 2010, which
claims the benefit of U.S. Provisional Application 61/385,014 filed
on Sep. 21, 2010, the entireties of which are incorporated herein
by reference.
BACKGROUND OF THE INVENTION
[0002] Insurance companies currently offer various incentives to
encourage a customer to reduce risks covered under an insurance
policy. Insurance companies also offer or partner with service
providers that offer various kinds of risk reduction or loss
prevention programs, services, and/or technology to help customers
to reduce risks or to prevent losses. This is because risk
reduction and loss prevention is beneficial to both the insurance
companies and their customers. One example of the incentives
offered is an insurance premium discount, typically determined
based on insurance related data including historical insurance data
of a customer. Another example of the incentives offered is a
dividend offered to customers at the end of an insurance term based
on the performance of the dividend group they belong to. For such
programs, customers are typically assigned to dividend groups based
on the industries to which they belong.
[0003] The dividend option differs from premium discounts in
important ways. First, the insurance premium discount is typically
determined and applied at the beginning of an insurance term,
whereas the dividend is determined and applied at the end of an
insurance term. Second, discounts are reflective of anticipated
loss or risks to be incurred by a customer during the insurance
term, whereas dividends are determined based on actual loss savings
incurred by the customer. Third, discounts provided to a customer
are calculated based on the customer's own risk, whereas a dividend
for a customer is determined based on information about a group of
customers in the aggregate.
[0004] As mentioned above, customers are assigned to dividend
groups based on the industry that they belong to and not based on
whether or not or how the customers manage their risks or prevent
losses. Thus, there exists a need to invite a group of safety
oriented entities or individuals seeking to form their own dividend
group to share profits derived from their prevented losses.
Additionally, to more fairly reward customers who are more safety
oriented or proactive at loss prevention, there exists a need for
providing dividend plans to customers participating in loss
prevention programs. There exists another need for determining an
individual dividend using a multi-tier approach so that customers
within different tiers of a group are provided with different
amounts of dividend. Finally, there exists a need for an automated
system for administering such dividend plans.
SUMMARY OF THE INVENTION
[0005] Systems and methods are disclosed herein for sharing of
information related to insurance customers' participation in a
group dividend plan. The system includes a database and a business
logic processor in communication with the database. The database
stores data regarding a plurality of insurance group dividend
plans, including, for each plan, data about a group of customers
assigned to the plan and safety data associated with each of the
assigned customers. The safety data may be related to a customer's
performance in a loss prevention program implemented as part of the
group dividend plan. In some embodiments, the loss prevention
program uses a vehicle telematics monitoring system to obtain the
safety data. The safety data, in one embodiment, is a driver score.
The business logic processor can obtain safety data associated with
customers in the group. The business logic processor can provide
the obtained safety data associated with one customer to a
different customer. The business logic processor can also determine
a dividend to provide to customers based on the safety data.
[0006] In some embodiments, the business logic computer can provide
to one customer both the customer's own safety data and the safety
data of another customer. The business logic computer can also
provide an average of the safety data of multiple customers in a
group. In some embodiments, the safety data is delivered to a
customer via a social networking application. The social networking
system can allow customers to provide safety feedback to other
customers based on the other customers' safety data. In other
embodiments, the business logic processor via the social networking
system automatically suggests improvements to a first customer
based on his safety data relative to another customer's safety
data. In other embodiments, the business logic processor can
determine and publish on the social networking system rewards to a
customer based on his safety data relative to another customer's
safety data.
[0007] According to another aspect, the invention relates to
computerized methods for carrying out the functionalities described
above.
[0008] According to another aspect, the invention relates to a
processor configured to generate a graphical user interface for
sharing information related to insurance customers' participation
in a group dividend plan. The graphical user interface is
configured to receive data associated with at least a first and a
second customer of an insurance company participating in a common
group dividend plan. The graphical user interface is further
configured to display information related to the safety data
associated with the second customer to the first customer.
[0009] In some embodiments, the loss prevention program implements
a vehicle telematics monitoring system. In such embodiments, the
safety data comprises data indicative of sensor data output by a
telematics monitoring system. The safety data is determined by a
remote server associated with the monitoring system. In some
embodiments, the safety data indicates a customer's performance in
a loss prevention program implemented as part of a group dividend
plan. The graphical user interface can display to one customer both
the customer's own safety data and the safety data of another
customer. The graphical user interface can also display an average
of the safety data of multiple customers in a group, or data
associated with a different group.
[0010] In some embodiments, the interactive graphical user
interface comprises a social networking application that allows
customers to share and communicate information. One type of
information shared over social networking is safety feedback from
one customer to another customer regarding the safety data. In some
embodiments, the social networking interface displays an award
earned by a customer to that customer. The customer may also have
the option to display this award to a second customer. In other
embodiments, the social networking interface allows a customer of
one group to view safety data of another group.
[0011] According to another aspect, the invention involves a
non-transitory computer readable medium storing computer executable
instructions for carrying out the functionalities described
above.
BRIEF DESCRIPTION OF THE FIGURES
[0012] The methods and systems may be better understood from the
following illustrative description with reference to the following
drawings in which:
[0013] FIG. 1 is a client-server architectural model of a group
dividend plan determination system, according to an illustrative
embodiment of the invention;
[0014] FIG. 2 is a block diagram of a business logic computer used
in FIG. 1, according to an illustrative embodiment of the
invention;
[0015] FIG. 3 is a flow chart of a method of assigning a customer
to a group dividend plan, according to an illustrative embodiment
of the invention;
[0016] FIG. 4 is a diagram of a graphical user interface, in this
instance, a web page, suitable for obtaining information relevant
to assigning a customer to a group dividend plan, according to an
illustrative embodiment of the invention;
[0017] FIG. 5 is a table illustrating loss prevention program
groups and affinity groups to which customers are assigned,
according to an illustrative embodiment of the invention;
[0018] FIG. 6 is a flow chart of a method of determining an amount
of dividend to be provided to a customer participating in a group
dividend plan, according to an illustrative embodiment of the
invention;
[0019] FIG. 7 illustrates a table of tracking data related to a
customer's participation in a loss prevention program, according to
an illustrative embodiment of the invention;
[0020] FIG. 8 is a table illustrating tiers to which customers
participating in an automobile telematics LPP group may be assigned
and the criteria associated with each tier, according to an
illustrative embodiment of the invention;
[0021] FIG. 9 is a diagram of a graphical user interface for
displaying a participant's current loss prevention performance data
and the tier to which the participant is assigned, according to an
illustrative embodiment of the invention;
[0022] FIG. 10 is a diagram of another graphical user interface for
depicting participant's dividend group performance score in two
dividend groups in relation to the average score of each group in
which the participant is a member, according to an illustrative
embodiment of the invention;
[0023] FIG. 11 is a diagram of a further graphical user interface,
in this instance, a web page 1100, for depicting the relative
performance scores of selected members of a dividend group as
compared to the average score of the group, according to an
illustrative embodiment of the invention; and
[0024] FIG. 12 is a diagram of a mobile device for executing an
application for presenting group dividend performance data,
according to one illustrative embodiment of the invention.
DETAILED DESCRIPTION
[0025] To provide an overall understanding of the invention,
certain illustrative embodiments will now be described, including
systems and methods for providing a group dividend plan and for
determining an amount of dividend to provide to a customer.
However, it will be understood by one of ordinary skill in the art
that the systems and methods described herein may be adapted and
modified as is appropriate for the application being addressed and
that the systems and methods described herein may be employed in
other suitable applications, and that such other additions and
modifications will not depart from the scope thereof.
[0026] FIG. 1 is a client-server architectural model of a group
dividend plan determination system 100, according to an
illustrative embodiment of the invention. The system 100 is an
automated system for assigning customers of an insurance company to
dividend groups based on data stored about the customers and for
determining a dividend to provide to each customer at the end of an
insurance term. In certain implementations, to be eligible for such
a dividend group, customers agree to participate in a loss
prevention program, which is designed to help a customer reduce its
insured risks. The system 100 as further described below can track,
in real-time, each customer's loss prevention program participation
and performance during the insurance term. The system 100 can also
analyze and depict the performance data of each customer of a
dividend group so that customers are aware of their current
performance and can determine if their loss prevention practices
should be adjusted to achieve desired performance improvements. At
the end of an insurance term, the system 100 invokes an appropriate
application for determining a term-end dividend to provide to each
participant based on the loss ratios and data associated with the
participant and with the overall group. A group can include either
one or more participants. Groups with only a single participant are
especially useful for customers that have policies covering a
larger number of properties or a larger number of employees, e.g.
fleets of vehicles with multiple drivers.
[0027] Architecturally, the system 100 includes an insurance
company system 102 and a service provider system 116. The insurance
company system 102 and the service provider system 116 can
communicate with each other via the internet 150. The insurance
company system 102 includes a business logic computer 104, one or
more application servers 106, load balancing proxy servers 108, a
central database 112, and a receiver 114. Users, such as employees,
agents, or customers, can interact with the system 100 via
terminals connected to or remote from the insurance company
system's data network. The terminals used for the insurance
company's employees or agents can be connected to the various
servers and computers of the insurance company system 102 via local
network 110 or via the internet 150.
[0028] The service provider system 116 provides monitoring services
to a customer. The service provider system 116 includes a data
collection server 118 connected to a database 120 and a sensor data
transceiver 122. The provided monitoring service includes an array
of existing monitoring services and/or technologies, such as
telematics monitoring service, security monitoring service, and the
like. The transceiver 122 can receive sensor data directly from
monitored property (e.g., vehicle or buildings) or individuals
(e.g., vital statistics) and forward the data to the data
collection server 118. The data collection server 118 provides the
monitored data to the insurance company system 102. Alternatively,
or additionally, the transceiver can provide the monitored data
directly to the insurance company system 102 by communicating with
the receiver 114 wirelessly or via a wired connection, or a
combination of both. In another alternative, the data collection
server sends the insurance company system 102 a summary, extract,
or analysis of the collected data as opposed to providing the raw
data. The data can be provided for each individual property being
monitored, or it may be aggregated by customer or group.
[0029] The service provider system 116 also includes a program
tracker system 124. The program tracker system 124 includes a
tracking server 126 and a database 128 for storing tracked loss
prevention program data including loss prevention program
performance and participation data. Various depictions of
performance data are illustrated in FIGS. 9-12. It should be noted
that any servers mentioned above can be used to host one or more
applications including communication applications, business
intelligence applications, and/or any insurance related
applications. In particular, the servers mentioned above include
one or more web servers configured to output data to a web browser
or other user interface applications implemented on a user terminal
for depicting various progress data of a dividend group and/or
progress data of each member in the dividend group. The various
embodiments of user interfaces suitable for depicting such data
outputted by the web servers are described in relation to FIGS. 4,
and 9-11.
[0030] In operation, the insurance company system 102 receives data
about the customer via the internet 150 or other communication
medium. The insurance company system 102 can manage data received
from multiple service provider systems according to the standards
and protocols of existing content management or content delivery
platforms or systems, such as, without limitations, ColdFusion, IBM
Lotus Web Content Management, SharePoint Server, or Jadu, or any
other open source based systems. The application servers 106 of the
insurance company system 102 can also be configured to support
various web services through which the service provider system 116
can easily communicate with the insurance company system 102. The
data exchange between the insurance company system 102 and other
customers can utilize the existing push and pull technologies where
the application servers 106 of the insurance company system 102 can
act as both a server and client for pushing data to the service
provider system 116 and for pulling data from the service provider
system 116. The application servers 106 or other servers of the
insurance company system 102 can request to receive periodic data
feeds of the tracking data. The communication between the receiver
114 and the transceiver 122 of the service provider system 116 can
follow various known communication protocols, such as TCP/IP.
Alternatively, the receiver 114 and transceiver 122 can communicate
with each other wirelessly, e.g., via cellular waves, wifi, or
other protocols.
[0031] In some embodiments, the business logic computer 104 of the
insurance company system 102 executes various applications,
algorithms, or statistical or predictive models designed to
determine dividend groups and tiers, and to calculate a dividend
for a customer. In other embodiments, the business logic computer
104 can invoke the appropriate algorithms or models hosted by
various servers, such as the application server 106. As mentioned
previously, the insurance company system 102 determines a dividend
group that a customer should belong to based on data received about
the customer. Data, such as criteria data, about each dividend
group and/or the terms and conditions of their corresponding
dividend plans, is stored in the central database 112. The central
database 112 can also include loss experience data, premium data,
and safety data (such as safety performance and program
participation data) associated with a group of customers or
individual customers. After a number insurance terms during which
data about customers participating in a group dividend plan is
collected, the business logic computer 104 can fine tune criteria
data associated with membership in the various dividend groups and
their respective tier definitions by utilizing various machine
learning algorithms, such as a Bayesian algorithm.
[0032] FIG. 2 is a block diagram of the business logic computer 104
used in FIG. 1 for determining a group dividend plan, according to
an illustrative embodiment of the invention. The business logic
computer 104 comprises at least one central processing unit (CPU)
202, system memory 208, which includes at least one random access
memory (RAM) 210 and at least one read-only memory (ROM) 212, at
least one network interface unit 204, an input/output controller
206, and one or more data storage devices 214. All of these latter
elements are in communication with the CPU 202 to facilitate the
operation of the business logic computer 104. The business logic
computer 104 may be configured in many different ways. For example,
the business logic computer 104 may be a conventional standalone
computer or alternatively, the function of business logic computer
104 may be distributed across multiple computer systems and
architectures. In the embodiment shown in FIG. 1, the business
logic computer 104 is linked, via network 150 or local network 110
(also described in FIG. 1), to other servers or systems housed by
the insurance company system 102, such as the load balancing server
108, and the application servers 106.
[0033] The business logic computer 104 may be configured in a
distributed architecture, wherein databases and processors are
housed in separate units or locations. The business logic computer
104 may also be seen as a server located either on site near the
insurance company system 102, or it may be accessed remotely by the
insurance company system 102. Some such units perform primary
processing functions and contain at a minimum a general controller
or a processor 202 and a system memory 208. In such an embodiment,
each of these units is attached via the network interface unit 204
to a communications hub or port (not shown) that serves as a
primary communication link with other servers, client or user
computers and other related devices. The communications hub or port
may have minimal processing capability itself, serving primarily as
a communications router. A variety of communications protocols may
be part of the system, including, but not limited to: Ethernet,
SAP, SAS.TM., ATP, BLUETOOTH.TM., GSM and TCP/IP.
[0034] The CPU 202 comprises a processor, such as one or more
conventional microprocessors and one or more supplementary
co-processors such as math co-processors for offloading workload
from the CPU 202. The CPU 202 is in communication with the network
interface unit 204 and the input/output controller 206, through
which the CPU 202 communicates with other devices such as other
servers, user terminals, or devices. The network interface unit 204
and/or the input/output controller 206 may include multiple
communication channels for simultaneous communication with, for
example, other processors, servers or client terminals. Devices in
communication with each other need not be continually transmitting
to each other. On the contrary, such devices need only transmit to
each other as necessary, may actually refrain from exchanging data
most of the time, and may require several steps to be performed to
establish a communication link between the devices.
[0035] The CPU 202 is also in communication with the data storage
device 214. The data storage device 214 may comprise an appropriate
combination of magnetic, optical and/or semiconductor memory, and
may include, for example, RAM, ROM, flash drive, an optical disc
such as a compact disc and/or a hard disk or drive. The CPU 202 and
the data storage device 214 each may be, for example, located
entirely within a single computer or other computing device; or
connected to each other by a communication medium, such as a USB
port, serial port cable, a coaxial cable, an Ethernet type cable, a
telephone line, a radio frequency transceiver or other similar
wireless or wired medium or combination of the foregoing. For
example, the CPU 202 may be connected to the data storage device
214 via the network interface unit 204.
[0036] The data storage device 214 may store, for example, (i) an
operating system 216 for the business logic computer 104; (ii) one
or more applications 218 (e.g., computer program code and/or a
computer program product) adapted to direct the CPU 202 in
accordance with the present invention, and particularly in
accordance with the processes described in detail with regard to
the CPU 202; and/or (iii) database(s) 220 adapted to store
information that may be utilized to store information required by
the program. In some embodiments, the database(s) 220 includes a
database storing an customer's information relevant to determining
the LPP group and group dividend plan that the customer is assigned
to. The database(s) 220 can further include information about the
customer's insurance premium, premium discounts, insurance
compliance guidelines for one or more jurisdictions, policy
provisions for one or more different types of insurance policies,
claims information, and/or prior records of the customer's property
and the like.
[0037] The operating system 216 and/or applications 218 may be
stored, for example, in a compressed, an uncompiled and/or an
encrypted format, and may include computer program code. The
instructions of the program may be read into a main memory of the
processor from a computer-readable medium other than the data
storage device 214, such as from the ROM 212 or from the RAM 210.
While execution of sequences of instructions in the program causes
the processor 202 to perform the process steps described herein,
hard-wired circuitry may be used in place of, or in combination
with, software instructions for implementation of the processes of
the present invention. Thus, embodiments of the present invention
are not limited to any specific combination of hardware and
software.
[0038] Suitable computer program code may be provided for
performing numerous functions used to identify or calculate
appropriate dividend group assignments, tier assignments, and
dividend values as described in relation to FIGS. 5-7. The program
also may include program elements such as an operating system, a
database management system and "device drivers" that allow the
processor to interface with computer peripheral devices (e.g., a
video display, a keyboard, a computer mouse, etc.) via the
input/output controller 206.
[0039] The term "computer-readable medium" as used herein refers to
any medium that provides or participates in providing instructions
to the processor of the computing device (or any other processor of
a device described herein) for execution. Such a medium may take
many forms, including but not limited to, non-volatile media and
volatile media. Non-volatile media include, for example, optical,
magnetic, or opto-magnetic disks, such as memory. Volatile media
include dynamic random access memory (DRAM), which typically
constitutes the main memory. Common forms of computer-readable
media include, for example, a floppy disk, a flexible disk, hard
disk, magnetic tape, any other magnetic medium, a CD-ROM, DVD, any
other optical medium, punch cards, paper tape, any other physical
medium with patterns of holes, a RAM, a PROM, an EPROM or EEPROM
(electronically erasable programmable read-only memory), a
FLASH-EEPROM, any other memory chip or cartridge, or any other
medium from which a computer can read.
[0040] Various forms of computer readable media may be involved in
carrying one or more sequences of one or more instructions to the
processor 202 (or any other processor of a device described herein)
for execution. For example, the instructions may initially be borne
on a magnetic disk of a remote computer (not shown). The remote
computer can load the instructions into its dynamic memory and send
the instructions over an Ethernet connection, cable line, or even
telephone line using a modem. A communications device local to a
computing device (e.g., a server) can receive the data on the
respective communications line and place the data on a system bus
for the processor. The system bus carries the data to main memory,
from which the processor retrieves and executes the instructions.
The instructions received by main memory may optionally be stored
in memory either before or after execution by the processor. In
addition, instructions may be received via a communication port as
electrical, electromagnetic or optical signals, which are exemplary
forms of wireless communications or data streams that carry various
types of information.
[0041] FIG. 3 is a flow chart of a method 300 of assigning a
customer to a group dividend plan according to an illustrative
embodiment of the invention. The method begins at step 302 by an
insurance company system 102 receiving data about a customer. The
customer can be an existing customer or a potential customer. A
portion of the received data includes information about a
customer's participation or potential participation in one or more
loss prevention programs or membership or potential membership in
an affinity group. In some embodiments, the insurance company
system 102 receives data directly by providing a web application or
tool to allow the customer or the customer's insurance agent to
provide the data. Alternatively, or additionally, the insurance
company system 102 receives the data from a service provider system
that provides telematics monitoring services, safety training
programs, employee training programs, or the like to the customer.
In some instances, the insurance company system 102 can receive
such data from data aggregators. For existing customers, the
insurance company system 102 may already store data about whether
the customer is eligible for a particular group dividend plan. In
such cases, the insurance company system 102 identifies and
requests any additional information about the customer needed to
make a determination. After receiving the data, the insurance
company system 102 stores the received data in a database 304.
[0042] After storing the received data, the insurance company
system 102 analyzes the data to determine whether the customer
participates in a loss prevention program at step 306. To do so,
the insurance company system 102 accesses the database 112 to
determine if the stored data of a customer contains information
sufficient to determine or verify the customer's participation. In
one embodiment, if the customer participates in a loss prevention
program, the insurance company system 102 stores in the database
112 an indicator to indicate that the customer is eligible for a
group dividend plan. If the participation information is not
readily available, the insurance company can indirectly infer such
information from aggregated data about the customer by applying
linguistic analytics or text mining algorithms to data stored in
the database 112. An example of a system for inferring information
or knowledge from a knowledge base is an inference engine. An
inference engine is particularly useful for computation-intensive
applications, e.g., when the aggregated data is large in volume,
and periodic re-evaluation of data is desired. To verify the
inferred information, the insurance prompts a customer with a list
of questions, such as the questions illustrated in FIG. 2. If the
insurance company system 102 is still unable to determine or verify
the customer's participation in the program, the insurance company
system 102 can deliver a message or notification to the customer to
request proof of participation. It should be noted that a customer
can participate in multiple loss prevention programs aimed to
reduce risks covered under multiple insurance coverages of an
insurance policy. For example, a construction or real estate
development company may participate in both a telematics monitoring
program and employee training programs to prevent losses associated
with its auto insurance and workers compensation insurance,
respectively.
[0043] In one embodiment, if the insurance company system 102
determines that the customer does not participate in a loss
prevention program, the insurance company system 102 ends the
determination process at step 320 as the customer is not eligible
for a group dividend plan. Once this occurs, the insurance company
system 102 delivers a message or notification to the customer
seeking participation in a group dividend plan. The delivered
message or notification may indicate to the customer the denial of
the request and/or detailed information as to why the customer's
request to participate in the plan was denied. Such messages or
notification can be delivered via a web page, e-mail, fax or postal
mail. If the notification is provided by webpage or email, the
notification can also include URL links to the various loss
prevention programs that the insurance company system 102 and/or
service provider systems are offering. This way, the customer is
given the opportunity to participate in a loss prevention program
to become eligible for the group dividend plan option.
[0044] Alternatively, participation in a loss prevention program is
not required to be eligible for group dividend. Some individuals
may wish to form their own dividend group or request a customized
dividend group plan, the insurance company system 102 can create a
new group dividend plan for the individuals at step 322. For
example, the insurance company system 102 can offer an affinity
group dividend plan related to personal lines insurance to these
individuals, because they are related to each other in some way,
e.g., they graduated from the same high school the same year, are
friends, live in proximity to each other, or have certain common
interests or similar demographics, etc.
[0045] Through such an offering, an insurance company can leverage
peer pressure to enforce or encourage participants in complying
with their loss prevention practices or improving their safety
performance to try to reach their loss prevention objectives or
targets. For example, in one embodiment, the insurance company may
host a school driving safety competition among high schools or
colleges. Students at each school are grouped into a dividend group
with their class mates, and each high school may be assigned its
own loss prevention targets or goals. At the end of the school
year, dividends are determined for each student based on a
comparison between their schools' performance relative to other
schools. The school demonstrating the highest safety performance or
the highest loss prevention program participation may be granted
the highest dividend and/or some other reward, such a donation to
the school or a charity in the name of the school.
[0046] During the insurance term, loss prevention participation or
performance results of all the schools are tracked and compared to
one another. Participants can electronically access their tracking
data as well as others' tracking data (e.g., their class mates
and/or aggregate tracking data from other competing schools) during
the term. For example, tracking data can be pushed to mobile
devices, e.g., via a proprietary application downloaded to a smart
phone, through which an individual can access tracking data on the
go. An illustrative example of a user interface implemented on a
mobile device for depicting tracked compliance data of dividend
groups is described in relation to FIG. 11 In other embodiments,
tracking data can be depicted using an on-line, web-based progress
tracker to indicate various performance or participation levels
achieved, as described in relation to FIGS. 9-11. If a safety score
can be calculated or determined for a given loss prevention
program, the progress tracker can indicate the present score of
each dividend group or school. The insurance company can
additionally plot each school's performance on a graph and such a
graph can be updated periodically or every time a participant
requests to access such information. The insurance company can also
additionally plot each student's performance on a graph and such a
graph can be updated periodically or every time another student
requests to access such information. Providing peer information
encourages participants to perform to a higher standard and to urge
their peers to improve their performance, too.
[0047] Such a peer-to-peer encouragement model can be realized
through the use of various kinds of technology. For example, the
insurance company can allow each participant to share their
on-going performance results with others using a social media
service, such as FACEBOOK. While the example provided above is
related specifically to an interscholastic competition, such peer
to peer encouragement may be useful in any dividend group, though
it has particular benefits in dividend groups arranged by
participant affinity.
[0048] After determining that the customer participates in a loss
prevention program, the insurance company proceeds to determine if
the customer should be assigned to an existing group dividend plan
at step 308. Each dividend plan has certain terms and conditions as
specified by the insurance company. The terms and conditions
include information about the eligibility criteria of the plan, or
the group associated with the plan, and/or information about tiers
that customers of a plan can be assigned to. For customers that do
not request a customized dividend plan, such as most customers who
are organizations, companies, or institutions seeking to insure
their employees and properties, or assets, the insurance company
assigns these customers to an existing group dividend plan at step
310. Assigning a plan is a two-step process. First, the insurance
company identifies a dividend group to which customers are to be
assigned, as described in relation to FIG. 5. Second, the insurance
company assigns customers to dividend plans based on the dividend
groups that the customers are assigned to. The assignment of
customers to groups is determined based on the data received about
the customer. Dividend groups generally fall into two categories:
groups requiring participation in certain loss prevention programs
(referred to as "LPP groups") and groups requiring membership in an
affinity group (referred to as "affinity groups"). Other groups may
require both participation in certain loss prevention programs and
membership in an affinity group. Each group may be further broken
down into tiers, e.g., based on participation rates or actual
program performance data. Each dividend group has eligibility
criteria associated with it, examples of which are illustrated in
FIG. 5. Assigning customers to plans, or groups, allows the
customers with similar risks, risk reduction practices, or
dedication to receive their fair shares of a group dividend
calculated based on the overall risk reduction and/or performance
achieved by customers belonging to the same dividend group, or
plan. The plan defines the terms and conditions for membership in
the group, tier criteria, as well as dividend allocation guidelines
for the group.
[0049] At step 312, the insurance company determines a loss ratio
for the dividend group that the customer is assigned to. The loss
ratio is an indicator of how much profit an insurance company earns
from a customer or, in this case, all the customers belonging to
the same dividend group during an insurance term. It is calculated,
in some instances, as the ratio between the amount of claims paid
out by the insurance company for the customers and insurance
premiums paid to the insurance company by the customers, during the
same insurance term for a particular insurance coverage. In one
embodiment, the insurance premiums used in the loss ratio
calculations are limited to a portion of the total premium paid.
This portion is referred to as the eligible premium. In some
embodiments, the eligible premium dose not take into account
premium discounts or allowances awarded to the customer. In some
embodiments, an eligible premium is a fixed percentage of the
actual premium paid by a customer. The calculation of loss ratios
can be made according to various existing known methods or
algorithms and occurs at the end of an insurance term, which is
typically a year long in length. However, shorter insurance terms
can be used without departing from the scope of the invention.
[0050] During an insurance term, the insurance company can also
calculate loss ratios of a group or an individual customer on a
periodic basis, such as every quarter, or every six months, etc. In
such implementations, the insurance company may inform the
customers of the determined loss ratios on a periodic basis.
Customers can use the loss ratio information to periodically adjust
its current loss prevention practices based on identified areas of
weaknesses.
[0051] At step 314, the insurance company determines the dividend
to be provided to each customer assigned to a group dividend plan
based on the loss ratio of the entire group of customers and/or the
tiers the customers are assigned to. The details of the dividend
determination process are described in relation to FIG. 6. In one
embodiment, the amount of dividend to be provided to each customer
is based on the group dividend percentage of the entire group of
customers belonging to the same dividend group, which is indicative
of the overall performance achieved by the group. In some
embodiments, individual dividend percentage is determined based on
the tier that the customer is assigned to, which is determined at
the end of the insurance term. The insurance company can pay out
the dividend in several ways. In some embodiments, the dividend is
credited to the customers' account. The customers can apply the
credit to a future premium. In some embodiments, the credit can
only be applied to insurance-company provided services. The details
of an illustrative suitable system and method for administering
such payments are further described in co-pending U.S. patent
application Ser. No. 12/254,215, the entirety of which is
incorporated herein by reference.
[0052] FIG. 4 is a diagram of a graphical user interface, in this
instance, a web page 400, suitable for obtaining relevant
information about a customer seeking to participate in a group
dividend plan, according to an illustrative embodiment of the
invention. The web page 400 includes a series of questions, the
answers to which are used by a business logic computer of the
insurance company for identifying a group dividend plan, or group,
to which a customer is assigned and for determining an amount of
dividend to provide at the end of an insurance term (steps
306-314). Each customer can receive a web account through which the
customer or the customer's agent can provide the relevant
information. Alternatively, or additionally, answers to some of the
listed questions are automatically populated by a business logic
computer 104 of the insurance company system 102 if the relevant
data already exists in the insurance company's database 112. In
other embodiments, a service provider system can also provide
answers to some of the listed questions.
[0053] In question 402 of web page 400, the customer is asked if it
would like to participate in a group dividend plan. The customer
can select one of two options, 404 or 406, by clicking on their
respective radio buttons. After selecting option 404, "Yes", the
customer is asked in question 408 to identify the insurance
coverage(s) for which it would like to participate in a loss
prevention program. An insurance company typically creates for a
customer an insurance policy containing multiple insurance
coverages. For example, a business seeking comprehensive insurance
to cover its employees, property, activities, etc., may request
workers compensation coverage, employee health coverage, automobile
coverage, group disability coverage, and general liability
coverage. Individuals may obtain property insurance auto insurance,
life insurance, as well as other forms of personal lines insurance.
A customer can implement or participate in multiple loss prevention
programs, each of which is designed to reduce or prevent loss
associated with each risk of an insurance coverage. Options 410,
412, 414, and 416 allow the customer to select multiple loss
prevention programs targeted to reduce risks or prevent losses
covered under multiple insurance coverages of an insurance policy.
A customer can choose a particular insurance coverage for which it
seeks to participate in a loss prevention program by clicking on
the radio button placed under each answer option. It should be
noted that selection of one radio button is not mutually exclusive
of selection of the other. Participation in multiple loss
prevention programs can be used by the business logic computer 104
of the insurance company system 102 to determine which dividend
group the customer should belong.
[0054] If the customer selects option 416, "others," the customer
can enter the name of the insurance coverage or policy number into
the input field 450. The insurance company can use the policy
number to retrieve information about the customer and its coverage
from the insurance company's database. Alternatively, or
additionally, a link is embedded in the radio button of option 416
so that when the customer clicks on the radio button under option
416, the customer is provided with a listing of all qualifying
insurance coverages that the insurance company offers for which
loss prevention programs and/or dividend plans are available. In
some other embodiments, the URL link is embedded in the text,
"others", of option 416.
[0055] In question 418, the customer is asked if he/she would like
to participate in a recommended loss prevention program. If the
customer selects option 420, "Yes," the customer is presented with
question 424. Otherwise, the customer is provided with a list of
additional programs, services, or systems offered by the insurance
company or a third party service provider. If the customer wants to
create and implement its own loss prevention program(s), the
customer can submit information about its loss prevention
program(s). The insurance company can route the customer to a
different web page on which the customer can enter data or
information relevant to the customer's loss prevention
program(s).
[0056] If the customer selects option 420, "YES," to participating
in a recommended loss prevention program, the customer is asked to
specify or select which one of the existing recommended programs
the customer wishes to participate in. Some illustrative options
include vehicle monitoring program 426, employee training program
428, and health improvement program 430, or the use of cognitive
improvement programs or tools. The customer can access an entire
list of recommended programs using link 446 next to option 432,
"others." Each recommended loss prevention program option also has
its associated link through which the customer can access
additional information or a description about a recommended
program. The link may be in the form of a question mark, as
illustrated on web page 400. Alternatively, a link can be embedded
in the text or radio buttons associated with options 426, 428, 430,
and 432.
[0057] As the customer progressively completes the various
questions contained on web page 400, the business logic computer
104 or a server can track the received data and update the database
accordingly. If the customer selects vehicle monitoring at option
426, the insurance company requests permission to receive
telematics monitoring data in question 434. If the customer selects
option 436, "Yes," the insurance company system 102 will then
establish communication with a telematics service provider system
116 to request additional information or data to allow the
insurance company system 102 to periodically receive sensor data
about the customer. For an example, the insurance company can
automatically receive data about each driver's driving behavior for
a day, a month, or a longer period from a service provider that is
providing the telematics monitoring services. The insurance company
system 102 uses data indicative of driving performance to determine
the tiers to which the customers should be assigned at the end of
the insurance term. If the customer selects option 438, "No," the
insurance company system 102 will not receive any telematics sensor
data about the customer and the determination of tiers for such a
customer will, therefore, not be based on telematics sensor data.
After the customer selects "No", the insurance company system 102
can prompt the customer with a message indicating that, by not
providing telematics monitoring data, the customer may be assigned
to a dividend plan designed for higher-risk customers.
[0058] Finally, the insurance company system 102 further requests
the customer to provide data demonstrating satisfaction of loss
prevention program requirements in question 440. If the customer
selects "Yes," option 442, the insurance company system 102 will
track the customer's performance and will use the tracked data to
identify a tier to which the customer will be assigned at the end
of the insurance term. As mentioned above, the tier to which a
customer is assigned is used by the insurance company system 102 to
determine, at least in part, a dividend percentage, or the
dividend, to provide to the customer at the end of the insurance
term. Thus, customers are encouraged to achieve high performance so
they will be assigned to a tier with a high dividend percentage. If
the customer selects "No," option 444, the customer may only be
qualified for a limited amount of dividend or none. The insurance
company system 102 can also inform or notify the customer of such
information.
[0059] In some embodiments, the customer may be provided with the
option to change its previous answer to questions 434 and 440 after
receiving the notification that their elections may result in a
lower dividend.
[0060] FIG. 5 is a table illustrating loss prevention program
groups and affinity groups to which customers are assigned,
according to an illustrative embodiment of the invention. Each
group is listed the left-most column of the table. The various
criteria that might apply to the groups is set forth in the
remaining columns. An "x" in a column related to a loss prevention
program indicates that membership in that group requires
participation in that loss prevention program. An "x" in a column
related to an affinity group indicates that membership in that
group requires membership in the affinity group.
[0061] More particularly, table 500 includes illustrative groups
1-7 and their associated criteria. For example, if the received
data about a customer indicates that the customer implements or
will implement an automobile telematics system as part of the loss
prevention program, the insurance company system 102 determines
that the customer satisfies the criteria associated with group 1.
Accordingly, the insurance company system 102 assigns the customer
to group 1. Similarly, if received data about a customer indicates
that the customer will implement a building telematics system to
monitor the insured building, the insurance company system 102
assigns the customer to group 2. As shown in FIG. 5, some groups
have criteria that are the combination of criteria associated with
multiple groups. Customers satisfying criteria associated with the
multiple groups are assigned to a single group, such as groups 4,
5, or 7. For example, Group 4 requires a customer to implement both
an automobile telematics system and a building telematics system,
which are criteria required by groups 1 and 2. Accordingly, the
customer is assigned to Group 4. As another example, customers who
implement both an automobile telematics system and safety training
as part of the loss prevention program are assigned to group 5, as
Group 5. There are also dividend groups with criteria that are a
combination of criteria associated with both an LPP group and an
affinity group. As an illustrative example, customers who are
friends and agree to participate in a personal fitness program and
to implement health monitoring as part of their loss prevention
programs are assigned to group 7. In an alternative embodiment, if
a customer qualifies for membership in multiple groups, the
customer may be provided additional information about the plan
associated with each group they qualify for and is given the
ability to select which group they are assigned to.
[0062] In some embodiments, a customer may participate in multiple
dividend groups. Their dividend can be determined, based on the
performance of each of the dividend groups. For example, the
premium paid by the customer may be split among the dividend groups
for dividend calculation purposes. The dividend for each group is
then determined independently for its respective premium portion.
Alternatively, the insurance company system 102 may calculate a
combined dividend.
[0063] The criteria are stored as rules in a database accessible by
the business logic computer 104 of the insurance company system 102
so that when data about a customer is received, the received data
can be compared with the rules to quickly identify which group the
customer should be assigned to. It should be noted that information
contained in table 500 is illustrative only and is stored in the
database 112. The insurance company system 102 can obtain and use a
variety of data pertinent to the determination of dividend groups.
Such data can be obtained via web page 400 or other communication
medium or data collection means.
[0064] FIG. 6 is a flow chart of a method 600 of determining an
amount of dividend to be provided to a customer participating in a
group dividend plan, according to an illustrative embodiment of the
invention. The business logic computer 106, or application servers
106 of the insurance company system 102, begins the method at step
602 by calculating the loss ratio of the entire dividend group
and/or the loss ratios of all the customers belonging to the group.
In one embodiment the business logic computer 106 uses the loss
ratio of the entire group to determine a dividend percentage for
each member of the group. In another embodiment, the business logic
computer 104 calculates individual loss ratios of customers and
uses the individual loss ratios to determine the tiers to which
customers of a dividend group will be assigned. Each tier is then
assigned a different dividend percentage for use in calculating
dividends for customers in that tier, either based on the
group-wide loss ratio or a separately calculated tier-wide loss
ratio.
[0065] The loss ratios are calculated according to various
mathematical formulas. As a simple example, the loss ratio may
equal the ratio between the amount of claims paid out by the
insurance company and the eligible premiums paid by the
customers.
[0066] At step 604, the business logic computer 104 assigns
customers to tiers. The tier assignment may be based on individual
customer loss-ratios as described above or based on each customer's
tracking data indicative of customers' safety performance and loss
prevention efforts. In some cases, information about safety scores,
such as driving scores, is determined by the telematics system. An
illustrative suitable system for determining driver scores based on
vehicle monitoring data is described in co-pending U.S. patent
application Ser. No. 12/181,463, the entirety of which is
incorporated herein by reference. The business logic computer 104
can utilize such scores and/or any other data collected from a
telematics system when assigning customers to tiers. In this latter
case, to be assigned to a tier, the tracking data maintained for a
customer needs to satisfy the criteria, or rules, associated with
the tier. Illustrative tiers and their criteria are described
further in relation to FIG. 6B. Additionally, or alternatively, the
business logic computer 104 determines tiers and assignment to
tiers based on data or various factors used to determine the
dividend group to which customers of the dividend group are
assigned. For example, for dividend groups assigned based purely on
affinity group membership, tiers may be assigned based on
participation in certain loss prevention programs, in conjunction
with, or regardless of, participation or performance levels.
[0067] At step 606, the business logic computer 104 determines a
dividend percentage associated with a customer. In one embodiment,
the business logic computer 104 calculates the dividend percentage
of each customer by adding or subtracting an offset from a base
group dividend percentage. For example, in a 3-tier dividend group,
customers assigned to a higher tier are given the base group
dividend percentage plus an offset, in the range, for example of
1-3%. Customers in the middle tier may be given the base group
dividend percentage. Customers assigned to a lower tier are given
the base group dividend percentage minus the offset.
[0068] A dividend percentage is determined at least partially based
on a loss ratio. The business logic computer 104 can invoke an
algorithm or program used to determine a dividend percentage based
on a loss ratio. Alternatively, or additionally, the insurance
company can access a database that stores a look-up table listing
the loss ratios, or ranges of loss ratios, and their associated
dividend percentages, or ranges. For example, for a 5% loss ratio
of a dividend group, the corresponding base dividend percentage may
be 30%. As another example, for a 10% loss ratio, the dividend
percentage may be 20%. In general, the lower a customer's, group's,
or tier's loss ratio is, the higher the dividend percentage and,
therefore, the higher the amount of dividend will be.
[0069] In an alternative embodiment, the business logic computer
104 determines a tier dividend percentage independently for each
tier within a dividend group and provides the tier dividend
percentage to all customers assigned to the tier. The tier dividend
percentage may be determined based on the aggregate loss ratio the
each customer assigned to the tier.
[0070] At step 608, the business logic computer 104 calculates the
amount of dividend for each customer. The amount is determined by
multiplying the dividend percentage as determined at step 606 with
the amount of eligible premium paid by the customer. For example,
assuming the dividend percentage for a customer is 20%, as
determined based on the group dividend percentage and the tier that
the customer belongs to, and the amount of eligible premiums that
the customer paid to the insurance company is $20,000, the customer
will be given 20% of the $20,000, or $4,000, as a dividend.
[0071] FIG. 7 illustrates a table 700 of tracking data storing a
customer's participation in a loss prevention program, according to
an illustrative embodiment of the invention. As noted earlier, the
group to which a customer belongs may be determined in part based
on satisfaction of group criteria associated with each dividend
group at the beginning of an insurance term. In certain embodiments
in which tier assignments are based on actual customer safety
performance or loss prevention program participation rates, to
determine which tier a customer should be assigned to at the end of
the insurance term, the insurance company needs to track the
customer's participation levels and/or safety performance. The data
can be tracked and stored periodically. Alternatively, or
additionally, the summary of tracking data is provided to the
insurance company at the end of the insurance term. The tracking
data can include sensor data (or summaries, abstracts, or analyses
of such sensor data) as collected by one or more service providers
or the insurance company, or the combination of the two. It should
be noted that the service providers and/or the insurance company
can provide the recommended loss prevention programs, as described
in relation to FIG. 1, and, thus, both parties can collaboratively
track data about the customer's participation in the
program(s).
[0072] The table 700 illustrates tracking data for each month, such
as column 702 for Baseline Month 1, column 704 for Month 2, column
706 for Month 3, and column 708 for Month 12. For each month, a
variety of information about the customer's program participation
progress is tracked. A report including the tracked data can be
generated by various known business intelligence application
systems, such as Crystal Reports, configured to allow insurance
personnel to design and generate reports from a wide range of data
sources. Crystal Reports, or the like, can typically access a
variety of databases such as IBM DB2, Microsoft Access, Microsoft
SQL Server, MySQL, Oracle, Postgre SQL, Interbase, and so on.
[0073] The tracking data in the report can include information
about whether managers overseeing the participating employees have
completed requisite safety training classes. In one embodiment,
safety training class may be completed online, allowing
participation data for the class to be easily transmitted to the
insurance company via the internet 150. Training classes may also
be offered in a live classroom setting. In such situations,
participation data can be uploaded to or submitted via a web page
to the insurance company, or via other communication media.
Similarly, in the case of a loss prevention program designed to
improve driving safety, tracking data can include information about
whether the drivers have completed their online or in-class
drivers' education. For some loss prevention programs, the business
logic computer 104 of the insurance company can send a monthly
report reflecting feedback on a participant's safety performance or
driver education participation levels to the driver and/or the
driver's manager, etc. The generation of reports can also be done
by the service provider that is offering the loss prevention
program. If the insurance company is providing the loss prevention
program, the business logic computer 104 of the insurance company
can automatically output a progress or summary report to each
driver on a monthly or other regular basis. In addition, interim
reports may be provided immediately upon detection of significant
safety concerns or participation rate deficiencies or
drop-offs.
[0074] Using the automobile safety program as an example, the
tracking data can also include information as to whether the
telematics data is delivered to the insurance company 402 for a
particular month. Depending on the particular content management
system used, some telematics systems require a system administrator
to release or push data from the customer's server or terminal to
the insurance company's server, or business logic computer 104. For
a system that has automatic delivery, the business logic computer
of the insurance company may still verify the receipt of such data
on a regular basis in case of any delivery failure or errors.
[0075] In some cases, the safety training class or a portion of
which can be completed using a mobile device. The insurance company
and/or a service provider can provide a mobile device application
of the safety training class. The application can track and store
the training class results or progress locally in the mobile device
or remotely in a cellular service provider's database. The stored
data can then be delivered to the insurance company via a wired or
wireless network.
[0076] Some loss prevention programs calculate a safety score
indicative of the driver's overall safety level for each customer
on a regular basis, such as every month. Thus, tracking data can
include information about the average driver safety score, or other
statistical measures related to the score, e.g., the standard
deviation. The average safety score and/or standard deviation of
safety scores of the customer can be used, alone or in combination
with other parameters, to determine a tier for the customer, as
explained in relation to FIG. 8. The customer can use information
about each individual employee, such the employee's driving score,
to reward employees who have made the most improvement or achieved
the highest safety score, fostering an environment where every
employee is encouraged to be more safety conscious.
[0077] In certain embodiments, customers of the same dividend group
can review each other's safety scores or summary reports to
encourage each other to reduce risks or prevent losses. The group
dividend plan structure promotes such collaborative safety
improvement efforts because the overall performance of the entire
group will determine, at least partially, the amount of dividend
each participating customer will receive at the end of the
insurance term.
[0078] The customer, the insurance company system 102, and/or a
service provider system 116 uses the tracking data to help the
customer to adjust current loss prevention practices to target
areas of weakness. As another example, the tracking data also can
include information about whether employees have actually received
the monthly reports of their safety improvement progress. This is
important because periodic self-assessment is key to identifying
areas of weakness that require further improvement.
[0079] The service provider system 116 or the business logic
computer 104 of the insurance company system 102 can determine if
improvement goals set by the managers or trainers responsible for
training the employees are met. The business logic computer 104 can
track data about the actual level of participation, or the actual
percentage of employees that participated in the loss prevention
program, for every month. The actual percentage of participation
for a month can later be used to determine an overall participation
level of the customer for the entire insurance term, which may be
used in assignment of a tier. Customers with a lower participation
level, e.g., a low participation percentage, are assigned to a
lower tier and are given a less dividend than customers with higher
participation level.
[0080] FIG. 8 is a table 802 illustrating tiers to which customers
participating in the automobile telematics LPP group may be
assigned and the criteria associated with each tier, according to
an illustrative embodiment of the invention. Each tier has its
associated criteria set out besides it in a row of the table 800.
In this illustrative example, the criteria include participation
level, the average drivers score, and the loss ratio(s) ranges.
Customers whose tracked data indicates the satisfactions of
criteria associated with multiple tiers are assigned to highest
tier (the lowest number in the table) they qualify for.
[0081] The business logic computer 104 or application servers 106
of the insurance company system 102 are configured to use tracked
compliance or performance data about each customer and/or each
dividend group to determine their appropriate tier. In this
illustrative embodiment, customers who had less than 50% of their
employees participate in the loss prevention program, whose average
driver score is less than 50, or whose loss ratio is less than 50%
are assigned to the bottom tier, tier 5. These customers are given
the least amount of dividend percentage as compared to dividend
percentages to be provided to customers assigned to tiers 1-4. In
some embodiments, they may not qualify for any dividend at all.
Alternatively, or additionally, customers with tracked data that
does not include information about the participation level or an
average driver's score are also assigned to tier 5. To be assigned
to tier 4, customers need to have a participation level over 50%,
an average driver's score over 80 and a loss ratio less than 10%.
To be assigned to tier 3, customers need to have a participation
level above 50%, an average drivers score greater than 50, and a
loss ratio less than 5%. To be assigned to tier 2, customers need
to have a participation level above 65%, an average drivers score
greater than 70, and a loss ratio less than 5%. To be assigned to
tier 1, customers need to have a participation level above 75%, an
average drivers score greater than 80, and a loss ratio less than
5%. It should be noted that the tiers and their criteria are
illustrative only. Other metrics, or criteria, can be used to
create more granular tiers.
[0082] FIGS. 9-12 depict various interactive graphical user
interfaces configured to allow dividend group participants to view
their performance scores and/or progress and to encourage and/or
compete with one another to improve their performances. FIG. 9
depicts one such an interface, in this instance, a web page 900,
for displaying a participant's current loss prevention performance
data and the tier to which the participant is assigned, according
to an illustrative embodiment of the invention. As described above,
participants of group dividend plans are assigned to tiers at the
end of an insurance term. However, while a participant is
participating in a dividend plan, the system 102 determines, in
real-time, the tier that the participant is qualified for based on
his/her current tracked performance, or compliance, data. As
described in relation to FIGS. 1 and 4, the insurance company
system 102 includes servers, such as a web server, that are capable
of generating and delivering source code associated with various
web pages, such as the web page 900, to a user terminal's web
browser. A web browser implemented on a user's terminal can receive
the source code via various well known protocols, such as http, and
render the graphics and provide various web related features
according to functions or programs as specified in the source
code.
[0083] In this illustrative embodiment, after a user logs into
his/her account with the insurance company, a performance tracker
graphic 902 (hereinafter "performance tracker") is depicted on the
web page 900. The performance tracker 902 includes a progress bar
904, the position of which within the performance tracker 902 in
relation to the various tiers as labeled is indicative of a
participant's assigned tier and loss prevention program progress.
For example, in this instance, the participant is assigned to tier
4 based on his/her current performance data.
[0084] In some embodiments, the performance tracker 902 is
interactive. A user can interact with the tracker 902 via various
well-known input devices, such as a mouse, a trackball, a touch
screen, a keyboard, and the like. For example, a participant can
mouse over or click anywhere on the progress bar 904 via a mouse to
access additional details about his/her current performance.
Additional details may include a detailed break-down of the
performance data used in determining the assigned tier, various
criteria associated with each tier, e.g., see FIG. 8, suggestions
for future improvements as determined based on the current
performance data, performance data comparison between the
participant's data and data of other members of the same dividend
group, performance data comparison between the participant's data
and the average performance data of the entire group, e.g., FIGS.
10 and 11, and/or any other meaningful depictions capable of
characterizing the relative and/or absolute performance of a
participant and/or of a dividend group.
[0085] In some embodiments, in response to receiving a user request
for additional details about his/her performance data, the system
102 retrieves tracked data about the participant from the database
112. The business logic computer 104 analyzes the retrieved
tracking data to determine areas of weakness, which can be used by
the business logic computer 104 to determine suggestions for
improvements. The business logic computer 104 can, for example,
identify areas of weaknesses by identifying certain criteria used
in determining the performance score in which the participant's
performance data is below the group average. For example, the
business logic computer 104 may determine that the participant's
participation level is below the group average or that the
participant tends to exhibit heavy braking when driving.
Accordingly, the business logic computer 104 may determine that if
the participant were to improve its level of participation by a
certain amount or by improving his/her braking behavior, the
participant would qualify for the next tier, tier 3. The
application servers 106 or a web server of the system 102 deliver
the determined suggestions to the participant's web browser, which
can then depict the appropriate graphics and/or texts
representative of such improvement suggestions.
[0086] FIG. 10 is a diagram of another graphical user interface, in
this case, a web page 1000, for depicting participant's dividend
group performance score in two dividend groups in relation to the
average score of each group in which the participant is a member,
according to an illustrative embodiment of the invention. On the
web page 1000, the system 102 depicts two bar graphs 1002 and 1004
indicative of the participant's performance as compared to the
average performance of both dividend groups that the participant
belongs to. The graph 1002, which is associated with the
participant's performance in dividend Group 1A, includes two bars.
Bar 1006 is indicative of the performance score of the participant
and Bar 1008 is indicative of the average performance score of
Group 1A. Numerical estimates of performance scores are also
depicted on top of the bars 1006 and 1008. Similarly, the graph
1004 is associated with John's performance in dividend Group 1B.
The graph 1004 includes bars 1010 and 1012, which are associated
with the participant's individual performance score and the average
performance score of Group 1B, respectively.
[0087] In this illustrative embodiment, the participant lags behind
the group average in his performance in dividend Group 1A because
he only achieved a score of 50 while the group average is 70. In
response to seeing such a difference between his performance score
and the group average, the participant may decide to request
detailed information about his performance data used for
determining the performance score. To do so, the participant can
mouse over or click on the bar 1006. In response to receiving the
mouse over or click, the appropriate script functions that
correspond to such a user interaction are called and a request is
sent to the system 102 from the participant's web browser.
Accordingly, the system 102 determines and outputs data
corresponding to additional details about his performance data, as
described above in relation to FIG. 9.
[0088] FIG. 11 is a diagram of a further graphical user interface,
in this instance, a web page 1100, for depicting the relative
performance scores of selected members of a dividend group as
compared to the average score of the group, according to an
illustrative embodiment of the invention. Bar graphs are depicted
on the web page 1100, where the height of each bar graph
corresponds to the performance score of a member of a dividend
group. The dashed line across the center of the web page 1100
indicates the average performance score of the group.
[0089] In some embodiments, bar graphs of all members of a dividend
group are depicted on the web page 1100. In other embodiments, a
participant selects members for whom performance scores may be
depicted on the web page 1100. The participant can request bar
graphs corresponding to performance scores of additional members to
be depicted by clicking on the option 1102. The participant can
request additional details of these members' performance, such as a
break-down of their scores, by clicking on the "details" button
1104. The participant can also sort the performance scores of the
selected members by clicking on the "sort" option 1106. The system
102 can sort these performance scores in an increasing or
decreasing order and depict their associated bar graphs in that
order. If a vehicle telematics monitoring system is implemented as
part of the group dividend plan, the bar graphs as depicted on web
page 1100 may correspond to each driver's safety score.
[0090] Having such a sorting option as part of the peer tracking
application is advantageous as it provides participants, or users
of the system 102, an intuitive depiction of their performance
relative to other members' performance. Since the overall group
performance at least partially determines each participant's
dividend at the end of the insurance term, it is valuable to have a
feature that allows each member of a dividend group to monitor
other members' performance and to encourage one another other to
improve their individual performance, thereby contributing to the
overall improvement of the group score. Additionally, since the
insurance company may offer extra rewards, e.g., concert tickets,
to the highest-performing individuals in each dividend group, every
member of a dividend group is additionally enticed to improve their
performances as doing so would increase their chances of obtaining
the rewards.
[0091] In some embodiments, the application servers 104 offers
various mobile device applications that a participant can download
into their mobile device for allowing participants to view their
own performance data, the performance data of other members of
their dividend group (individually or collectively) and/or the
performance data of other dividend groups. Reference is now made to
FIG. 12, where such a mobile device 1200 is shown. As shown, the
mobile device 1200 can launch (and operate under the control of)
one or more application programs by selecting an icon associated
with an application program. As depicted, the mobile device 1200
has several primary application programs 1220 including a phone
application (launched by selecting icon 1222), an email program
(launched by selecting icon 1224), a Web browser application
(launched by selecting icon 1226), and a media player application
(launched by selecting icon 1228). Those skilled in the art will
recognize that mobile device 1200 may have a number of additional
different icons and applications, and that applications may be
launched in other manners as well. In the embodiment shown, an
application, such as a dividend group peer tracking application
1230, is launched by the user tapping or touching an icon displayed
on the touch screen 1240 interface of the mobile device 1200.
[0092] Once dividend group peer tracking application 1230 is
launched, the user may interact with dividend group peer tracking
application 1230, and mobile device 1200 may function pursuant to
the program instructions associated with the application. During
operation, mobile device 1200 is in communication with remote
systems including for example, an insurance company, a loss control
administrator and/or other entity to allow a user to view and track
the relative performance of the dividend group via one or more
graphical depictions 1250. Graphical depictions 1250 may provide
information indicating the relative performance of individuals
within a group or between two or more dividend groups. Group peer
tracking application 1230 may also provide the ability to message
dividend group members individually or as a group via messaging
icon 1260 in order to encourage or comment on another peer member's
performance as indicated via graphical depiction 1250. Allowing a
user to communicate with another user about his performance though
the messaging functionality encourages participants to perform to a
higher standard. Communications may also be initiated via phone
application icon 1222, email program icon 1224, and Web browser
application icon 1226.
[0093] The application can also be made available to individuals
who are not customers or participants of a dividend plan to allow
them to witness the on-going progress of current participants. This
enables a supervisor to provide guidance and or encouragement to
participants. For example, in the high school example, a high
school staff member may be given access to its students driving
scores to customize driving safety programs and or to give
individualized counseling to unsafe drivers.
[0094] In other embodiments, the insurance company can offer
various incentives to encourage more individuals to participate in
a dividend plan. For groups that achieve the highest loss
prevention program performance, they will be given additional
rewards in the form of raffle tickets, or donation to their
favorite charity organization, and so on. For example, in the
school competition scenario, in addition to members of the highest
performing school obtaining higher dividends, the insurance company
may also donate resources to their school. To help attract
potential customers, the insurance company can offer a social
network service or application to entities, such as schools,
neighborhood associations, or a town, contingent upon these
entities' participation in a group dividend plan for which the
participants will need to implement loss prevention measures to
reduce their insured risks. For each dividend group, their
associated social network can publish content related to their
and/or others' loss prevention performance.
[0095] The social network can be created solely by the insurance
company as an application for use on a mobile phone, smart phone,
or personal computer. Alternatively, the insurance social network
may be integrated into another social network, for example
FACEBOOK, TWITTER, MYSPACE, or LINKEDIN. When integrated into an
existing social network, the insurance component may take the form
of an application, such as a FACEBOOK or MYSPACE application; a
page such as a LINKEDIN, FACEBOOK, or MYSPACE page; or an account,
such as a TWITTER account controlled by a group leader or
administrator.
[0096] These social networking services or applications can contain
a number of features allowing participants to communicate with each
other. Through the social networking service, a participant can
provide feedback to other customers. This feedback can take the
form of a message from one participant to another, for example
through a private FACEBOOK message or through a public posting on
FACEBOOK or TWITTER directed to the user, or the like. The feedback
may contain suggested improvements from one participant to another
to help the second participant achieve a higher performance score.
Feedback may also be given by an insurance company representative,
a group administrator, or another interested party that is not a
member of the group. In the high school example, a high school
staff member may provide feedback to users using the social
network. Participants or nonparticipants may also publish
information relating to the group's safety goals through a posting
directed to the group rather than to an individual. For example, if
the group has a FACEBOOK page, a user may post information or tips
to that page so that all group members can read them.
Alternatively, a group member may post on his own FACEBOOK page or
from his own TWITTER account where it may be read by other group
members.
[0097] Alternatively or in addition to the user-supplied feedback,
the business logic computer 104 and/or social networking server may
also provide automated feedback to individuals or to the group. The
business logic computer 104 can process safety data for individuals
or the group, and the social networking server can process data
published on the social network. Based on these inputs, automated
messages or public posts can be generated and published onto the
social networks. In the heavy braking example, after the business
logic computer 104 analyzes the data to determine that the
participant exhibits heavy braking when driving, the business logic
computer 104 can cause the social network to publish a public post
suggesting that the user control his braking or send a private
message to the user suggesting the same. Upon seeing an improvement
in the participant's braking behavior, the business logic computer
104 can cause the social network to publish an encouraging public
or private message. In still another implementation, the business
logic computer 104 and/or social networking server may prompt a
first user to provide a message to a second user to encourage the
second user to improve their safety performance. For example, upon
the business logic computer 104 determining that a second user
tends to drive above the speed limit, the business logic computer
104 or social networking application prompts the first user to send
a communication to the second user encouraging them to driver
slower.
[0098] The social networking service may also publish rewards
received by a participant. Analysis of a participant's safety data
compared other participants in his group, to the group average, or
to other groups determines whether a participant receives an award.
The business logic computer 104 automatically performs the analysis
on the safety data to determine if an award should be given and
automatically causes the award to be given, either directly or
through instructions to the social network. The award may be the
social network award posting, such as a badge or icon, only. The
award may also or alternatively include an additional reward, such
as a physical prize, a gift card, money, a donation, or an
insurance discount. The participant may be able to share some
element of the award with other group members. For example, the
participant may be given five invitations to an event, for an
exclusive website, or for a discount, and he can forward the
invitation to up to four other group members. Seeing other's
rewards on the social network can be a motivation for a participant
to earn awards, and earning awards encourages participants to
continue meeting the safety goals.
[0099] The social networking service may also foster competition
between groups. If two groups have pages on a social networking
service, they may view each other group's safety data and
participation level published on their respective pages.
Participants can compare their own safety data and participation
level to another group's and may change their behaviors to try to
improve one or more scores. Awards may be given to an entire group
or to individuals based on their safety performance relative to a
second or to multiple groups.
[0100] The invention may be embodied in other specific forms
without departing from the spirit or essential characteristics
thereof. For example, while the embodiments described in relation
to FIGS. 4, and 9-12 are described primarily in relation to web- or
browser-based user interfaces, the systems and methods described
above can also be implemented in accordance with other commonly
known thin or thick client-server models with stand alone software
installed on a customer's computing device. Therefore, the
foregoing embodiments are to be considered in all respects
illustrative, rather than limiting of the invention.
* * * * *