U.S. patent application number 11/673300 was filed with the patent office on 2007-06-07 for method and apparatus for determining a progressive discount for a customer based on the frequency of the customer's transactions.
Invention is credited to Dean P. Alderucci, Magdalena Mik, Andrew S. Van Luchene, Jay S. Walker.
Application Number | 20070130016 11/673300 |
Document ID | / |
Family ID | 26727044 |
Filed Date | 2007-06-07 |
United States Patent
Application |
20070130016 |
Kind Code |
A1 |
Walker; Jay S. ; et
al. |
June 7, 2007 |
METHOD AND APPARATUS FOR DETERMINING A PROGRESSIVE DISCOUNT FOR A
CUSTOMER BASED ON THE FREQUENCY OF THE CUSTOMER'S TRANSACTIONS
Abstract
A system and method are disclosed for determining and applying a
discount to a customer's transaction. The discount is of a
progressive nature, wherein the value of a customer's discount
increases if the customer meets the conditions associated with the
discount. The system rewards more frequent or profitable customers
with benefits such as larger increases in the discount or higher
maximum discount than those awarded to less frequent or profitable
customers. The discount is decreased or eliminated if the customer
fails to meet the conditions associated with the discount.
Inventors: |
Walker; Jay S.; (Ridgefield,
CT) ; Van Luchene; Andrew S.; (New York, NY) ;
Mik; Magdalena; (Norwalk, CT) ; Alderucci; Dean
P.; (Stamford, CT) |
Correspondence
Address: |
Michael D. Downs
Five High Ridge Park
Stamford
CT
06905
US
|
Family ID: |
26727044 |
Appl. No.: |
11/673300 |
Filed: |
February 9, 2007 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
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10728226 |
Dec 4, 2003 |
7194423 |
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11673300 |
Feb 9, 2007 |
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09166267 |
Oct 5, 1998 |
6687679 |
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10728226 |
Dec 4, 2003 |
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09049297 |
Mar 27, 1998 |
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09166267 |
Oct 5, 1998 |
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Current U.S.
Class: |
705/14.35 ;
705/14.36; 705/14.38; 705/14.66 |
Current CPC
Class: |
G06Q 20/105 20130101;
G06Q 30/02 20130101; G06Q 30/0238 20130101; G06Q 30/0236 20130101;
G06Q 30/0211 20130101; G06Q 30/0269 20130101; G06Q 30/0601
20130101; G06Q 30/0235 20130101; G06Q 20/20 20130101 |
Class at
Publication: |
705/014 |
International
Class: |
G06Q 30/00 20060101
G06Q030/00 |
Claims
1. A method for determining a discount for a customer, the method
comprising: receiving a customer identifier that identifies a
customer; receiving transaction data that represents a transaction
of the customer; determining a customer rating of the customer; and
determining a second discount based on a first discount, the
customer rating, and the transaction data.
2. The method of claim 1, wherein the customer identifier comprises
characters of a license plate.
3. The method of claim 1, wherein the step of receiving a customer
identifier comprises receiving a customer identifier from a
point-of-sale-terminal.
4. The method of claim 1, wherein the step of receiving a customer
identifier comprises receiving a customer identifier from a
database.
5. The method of claim 1, wherein the step of receiving transaction
date comprises receiving transaction data from a point-of-sale
terminal.
6. The method of claim 1, wherein the step of receiving transaction
data comprises retrieving the transaction data from a database.
7. The method of claim 1, wherein the step of determining a
customer rating comprises retrieving the customer rating from a
database.
8. The method of claim 1, wherein the step of determining a
customer rating comprises determining the customer rating based on
the transaction data.
9. The method of claim 1, wherein the transaction data includes a
time of the transaction.
10. The method of claim 9, wherein the step of determining the
second discount comprises: determining the second discount based on
a first discount, the customer rating and on the time of the
transaction.
11. The method of claim 1, wherein the transaction data includes a
transaction price.
12. The method of claim 1, wherein the step of determining a second
discount comprises: determining a second discount based on a first
discount, a customer rating, and the transaction price.
13. The method of claim 1, wherein the transaction data includes at
least one product category of at least one product included in the
transaction.
14. The method of claim 13, wherein the step of determining a
second discount comprises: determining a second discount based on
the first discount, the customer rating, and the at least one
product category.
15. The method of claim 14 further comprising the step of:
determining a predefined time period.
16. The method of claim 15 wherein the step of determining a second
discount comprises: determining a second discount based on a first
discount, the customer rating, and on whether the time of the
transaction is within the predefined time period.
17. A method for determining a discount for a customer, the method
comprising: receiving transaction data that represents a
transaction from a POS terminal; receiving a customer identifier
that identifies a customer participating in the transaction at the
POS terminal; determining a customer rating of the customer;
determining a second discount based on a first discount and the
customer rating; and transmitting the second discount to the POS
terminal.
18. A method for determining a discount for a customer, the method
comprising: receiving transaction data that represents a
transaction; receiving an identifier that identifies a customer
participating in the transaction; determining a customer rating of
the customer; determining a time of the transaction; determining a
second discount based on a first discount, the customer rating, and
the time of the transaction; and applying the second discount to
the transaction.
19. A method for determining a discount for a customer, the method
comprising: receiving transaction data that represents a
transaction; receiving an identifier that identifies a customer
participating in the transaction; determining a customer rating of
the customer; determining a second discount based on a first
discount and the customer rating, the second discount being greater
than the first discount; determining a time of the transaction; and
applying the second discount to the transaction if the time of the
transaction is within a predetermined time period.
20. The method of claim 19, in which the step of setting a second
discount comprises: setting the second discount to a first value if
the customer rating is a first rating; and setting the second
discount to a second value greater than the first value if the
customer rating is a second rating.
21. The method of claim 19, in which the step of setting a second
discount comprises: determining a maximum discount value based on
the customer rating; and setting the second discount to a value not
greater than the maximum discount value.
22. The method of claim 21, in which the step of determining a
maximum discount value comprises: setting the maximum discount
value to a first value if the customer rating is a first rating;
and setting the maximum discount value to a second value greater
than the first value if the customer rating is a second rating.
23. The method of claim 19, further comprising: setting the
predetermined time period based on the customer rating.
24. The method of claim 23 wherein: the predetermined time period
is based on a time of a previous transaction of the customer, the
previous transaction occurring prior to the transaction.
25. A method for determining a discount for a customer, the method
comprising: receiving first transaction data that represents a
first transaction; receiving an first identifier that identifies a
customer participating in the first transaction; determining a
first discount for the customer based on the identifier; receiving
second transaction data that represents a second transaction
occurring after the first transaction; receiving a second
identifier that identifies the customer participating in the second
transaction, the first identifier corresponding to the second
identifier; determining a customer rating of the customer; setting
a second discount based on the first discount and the customer
rating, the second discount being greater than the first discount;
determining a time of the second transaction; and applying the
second discount to the second transaction if the time of the second
transaction is within a predetermined time period.
26. An apparatus for selling an aging food product, comprising: a
processor, and a storage device that stores a program for directing
the processor; the processor being operative with the program to:
receive a customer identifier that identifies a customer; receive
transaction data that represents a transaction of the customer;
determine a customer rating of the customer; and determine a second
discount based on a first discount, the customer rating, and the
transaction data.
27. An apparatus for selling an aging food product, comprising: a
processor, and a storage device that stores a program for directing
the processor; the processor being operative with the program to:
receive transaction data that represents a transaction from a POS
terminal; receive a customer identifier that identifies a customer
participating in the transaction at the POS terminal; determine a
customer rating of the customer; determine a second discount based
on a first discount and the customer rating; and transmit the
second discount to the POS terminal.
28. An apparatus for selling an aging food product, comprising: a
processor, and a storage device that stores a program for directing
the processor; the processor being operative with the program to:
receive transaction data that represents a transaction; receive an
identifier that identifies a customer participating in the
transaction; determine a customer rating of the customer; determine
a time of the transaction; determine a second discount based on a
first discount, the customer rating, and the time of the
transaction; and apply the second discount to the transaction.
29. An apparatus for selling an aging food product, comprising: a
processor, and a storage device that stores a program for directing
the processor; the processor being operative with the program to:
receive transaction data that represents a transaction; receive an
identifier that identifies a customer participating in the
transaction; determine a customer rating of the customer; determine
a second discount based on a first discount and the customer
rating, the second discount being greater than the first discount;
determine a time of the transaction; and apply the second discount
to the transaction if the time of the transaction is within a
predetermined time period.
30. An apparatus for selling an aging food product, comprising: a
processor, and a storage device that stores a program for directing
the processor; the processor being operative with the program to:
receive first transaction data that represents a first transaction;
receive an first identifier that identifies a customer
participating in the first transaction; determine a first discount
for the customer based on the identifier; receive second
transaction data that represents a second transaction occurring
after the first transaction; receive a second identifier that
identifies the customer participating in the second transaction,
the first identifier corresponding to the second identifier;
determine a customer rating of the customer; set a second discount
based on the first discount and the customer rating, the second
discount being greater than the first discount; determine a time of
the second transaction; and apply the second discount to the second
transaction if the time of the second transaction is within a
predetermined time period.
31. A computer readable medium encoded with instructions for
directing a processor to: receive a customer identifier that
identifies a customer; receive transaction data that represents a
transaction of the customer; determine a customer rating of the
customer; and determine a second discount based on a first
discount, the customer rating, and the transaction data.
32. A computer readable medium encoded with instructions for
directing a processor to: receive transaction data that represents
a transaction from a POS terminal; receive a customer identifier
that identifies a customer participating in the transaction at the
POS terminal; determine a customer rating of the customer;
determine a second discount based on a first discount and the
customer rating; and transmit the second discount to the POS
terminal.
33. A computer readable medium encoded with instructions for
directing a processor to: receive transaction data that represents
a transaction; receive an identifier that identifies a customer
participating in the transaction; determine a customer rating of
the customer; determine a time of the transaction; determine a
second discount based on a first discount, the customer rating, and
the time of the transaction; and apply the second discount to the
transaction.
34. A computer readable medium encoded with instructions for
directing a processor to: receive transaction data that represents
a transaction; receive an identifier that identifies a customer
participating in the transaction; determine a customer rating of
the customer; determine a second discount based on a first discount
and the customer rating, the second discount being greater than the
first discount; determine a time of the transaction; and apply the
second discount to the transaction if the time of the transaction
is within a predetermined time period.
35. A computer readable medium encoded with instructions for
directing a processor to: receive first transaction data that
represents a first transaction; receive an first identifier that
identifies a customer participating in the first transaction;
determine a first discount for the customer based on the
identifier; receive second transaction data that represents a
second transaction occurring after the first transaction; receive a
second identifier that identifies the customer participating in the
second transaction, the first identifier corresponding to the
second identifier; determine a customer rating of the customer; set
a second discount based on the first discount and the customer
rating, the second discount being greater than the first discount;
determine a time of the second transaction; and apply the second
discount to the second transaction if the time of the second
transaction is within a predetermined time period.
Description
[0001] The present application is a continuation of U.S. patent
application Ser. No. 10/728,226, entitled "METHOD AND APPARATUS FOR
DETERMINING A PROGRESSIVE DISCOUNT FOR A CUSTOMER BASED ON THE
FREQUENCY OF THE CUSTOMER'S TRANSACTIONS", filed Dec. 4, 2003;
[0002] which is a continuation of U.S. patent application Ser. No.
09/166,267, entitled "METHOD AND APPARATUS FOR DETERMINING A
PROGRESSIVE DISCOUNT FOR A CUSTOMER BASED ON THE FREQUENCY OF THE
CUSTOMER'S TRANSACTIONS", filed on Oct. 5, 1998 and issued as U.S.
Pat. No. 6,687,679 B1 on Feb. 3, 2004;
[0003] which is a continuation-in-part application of U.S. patent
application Ser. No. 09/049,297, entitled "SYSTEM AND METHOD FOR
TRACKING AND ESTABLISHING A PROGRESSIVE DISCOUNT BASED UPON A
CUSTOMER'S VISITS TO A RETAIL ESTABLISHMENT" filed on Mar. 27,
1998.
[0004] Each of the above-referenced applications is incorporated by
reference herein in its entirety.
CROSS-REFERENCE TO RELATED APPLICATION
[0005] The present application is related to U.S. patent
application Ser. No. 09/166,339, entitled "METHOD AND APPARATUS FOR
MAINTAINING A CUSTOMER DATABASE USING LICENSE PLATE SCANNING",
filed on Oct. 5, 1998, which issued as U.S. Pat. No. 6,374,240 B1
on Apr. 16, 2002.
FIELD OF THE INVENTION
[0006] The present invention relates to point-of-sale systems, and
more specifically to methods and systems for determining and
applying discounts through point-of-sale systems.
BACKGROUND OF THE INVENTION
[0007] In most areas of business several entities compete for the
same set of potential customers. Consequently, each business must
aggressively pursue marketing strategies to attract customers and
induce customer loyalty to their particular establishment. For
example, the grocery store industry is highly competitive. There
are approximately seventy-five large supermarket chains in the
United States. In an attempt to attract customers, members of the
grocery store industry have employed a number of different
promotions such as frequent shopper programs and weekly coupon
specials. Despite these efforts, however, customer loyalty is no
longer inherent due to the intense competition. Conventional
methods of attracting and developing customer loyalty to a
supermarket chain include television and radio advertising to
promote particular stores. In addition, some stores offer free
standing inserts (FSIs), coupons, and loss leaders in order to
attract consumers. These methods, however, erode the gross margin
of the stores without retaining the stores' best customers.
Furthermore, weekly-advertised specials and coupons by their very
nature only attract customers for a particular time period. Since
the specials or discounts typically vary from week to week, there
is no guarantee or likelihood that a store will be discounting
exactly what the customer is interested in buying every grocery
trip. Most customers, therefore, scan the weekly advertisement of
every grocery store in their area before doing their weekly grocery
shopping and choose to go to the store that most meets their needs.
Hence, the customer is not loyal to a single store or chain of
stores.
[0008] Another attempt to attract customers is the implementation
of a frequent shopper program. Such a program typically provides a
customer with a frequent shopper card that is to be presented at
the time of a transaction. Presentation of the card identifies the
customer and enables the customer to receive preferential
treatment, such as discounts on specific items purchased.
Essentially, these frequent shopper programs act much like a
paperless coupon redemption system. The frequent shopper programs
are also used by the business to track a customer's shopping
habits. The frequent shopper card includes a customer identifier
that enables the retailer to identify, record and track a
customer's purchases. The customer's shopping history may then be
used to perform targeted marketing functions, such as compiling
mailing lists of recipients of advertising material or printing out
point-of-sale (POS) coupons for the customer.
[0009] While the frequent shopper program may succeed in attracting
the customer to the store on an occasional basis, the program does
not successfully ensure the loyalty of the customers. Since many
stores have a frequent shopper program, customers may simply
acquire a frequent shopper card for every chain of stores in their
area and make purchases at the chain that offers the best specials
or is the most convenient at any particular time. Accordingly, a
frequent shopper program does not provide any incentive (i.e.
reward or penalty) for visiting the store on a consistent
basis.
[0010] A further drawback of the prior art frequent shopper systems
is their failure to identify and reward their most frequent and
loyal customers over and above less frequent or loyal customers.
For example, grocery stores make approximately eighty percent of
their revenue from only about thirty percent of their customers. It
would therefore be beneficial for the grocery stores to reward and
retain as many of the "thirty percent" customers as possible.
[0011] Some businesses employ reward programs in order to attract
and develop customer loyalty. An example of a typical reward
program is one implemented by Arby's, a fast-food chain. The Arby's
reward program enables customers to earn prizes that increase in
value through a series of sixteen visits, after which the prizes
revert to their minimal value and the cycle repeats. Once the
maximum prize value is achieved, however, the customer's account is
"reset", thus eliminating the customer's incentive to continue
choosing Arby's over another fast-food chain. In addition, the
Arby's reward program does not promote frequent visits, since there
is no time requirement within which the sixteen visits must be
made. Thus, the benefits, if any, may be spread over a substantial
amount of time.
[0012] With the considerable number of businesses in any given
area, there exists a need for systems and processes which provide a
given business with the ability to reward a particularly loyal
customer for consistent patronage to their establishment and to
promote and reinforce the customer's loyalty.
SUMMARY OF THE INVENTION
[0013] It is an object of the present invention to provide a method
and system for determining a discount for a customer based on
whether the customer has met certain predetermined conditions.
[0014] Generally, according to one aspect of the present invention,
a POS controller receives data representing a transaction and a
customer identifier that identifies a customer that is associated
with the transaction. The customer identifier may be, for example,
in the form of (i) an alphanumeric identifier stored on a frequent
shopper card, (ii) a credit, debit or smart card account number,
(iii) an EZ pass, (iv) a biometric, or (v) a license plate number.
The POS controller may receive the transaction data and the
customer identifier from a POS terminal when the customer is
participating in the transaction. Alternately, the POS controller
may receive the transaction data and customer identifier from a
database or from previous transactions.
[0015] The POS controller in turn determines a customer rating for
the customer. The customer rating may be based on the transaction
data or may be retrieved from memory based on the customer
identifier. The POS controller also retrieves the customer's
current discount (i.e. a discount that has not yet been affected by
the transaction). The POS controller then determines an updated
discount based on the current discount and the customer rating.
Generally, the updated discount is greater than the current
discount if the customer has participated in a qualifying
transaction within a predetermined time period. The updated
discount is generally less than the customer discount if the
customer has not participated in a qualifying transaction within a
predetermined time period.
[0016] The discount may be decreased by a predefined decrement
(e.g., 1.0%) or decreased down to zero (0%). Different decrements
may be associated with different customer ratings. The POS
controller stores the updated discount in association with the
customer identifier. The POS controller may further communicate the
updated discount to a POS terminal which applies the updated
discount to the customer's current transaction.
[0017] The determination of the customer rating may be based on (i)
the transaction price of one or more transactions; (ii) the
products included in one or more transactions; and/or (iii) the
time since the customer's last transaction at the business. The
determination of the customer rating may affect (i) the discount
increment from the current discount to an updated discount; (ii)
the maximum discount allowed; (iii) the length of the grace period,
before the current discount is decreased; and/or (iv) the
transaction frequency requirement, i.e. the maximum length of time
between customer transactions in order to qualify for an increased
discount.
BRIEF DESCRIPTION OF THE DRAWINGS
[0018] FIG. 1 is a schematic illustration of a progressive discount
system provided in accordance with the present invention.
[0019] FIG. 2 is a schematic illustration of a POS terminal of the
progressive discount system of FIG. 1.
[0020] FIG. 3 is a schematic illustration of an alternate
embodiment of a POS terminal of the progressive discount system of
FIG. 1.
[0021] FIG. 4 is a schematic illustration of a POS controller of
the progressive discount system of FIG. 1.
[0022] FIG. 5 is a schematic illustration of an alternate system
for receiving a customer identifier in the progressive discount
system of FIG. 1.
[0023] FIG. 6 is a schematic illustration of a frequent shopper
database of the POS controller of FIG. 4.
[0024] FIG. 7 is a schematic illustration of another embodiment of
the frequent shopper database of the POS controller of FIG. 4.
[0025] FIG. 8 is a schematic illustration of another embodiment of
the frequent shopper database of the POS controller of FIG. 4.
[0026] FIG. 9A is a schematic illustration of a customer rating
database of the POS controller of FIG. 4.
[0027] FIG. 9B is a schematic illustration of another embodiment of
the customer rating database of the POS controller of FIG. 4.
[0028] FIG. 9C is a schematic illustration of another embodiment of
the customer rating database of the POS controller of FIG. 4.
[0029] FIG. 9D is a schematic illustration of another embodiment of
the customer rating database of the POS controller of FIG. 4.
[0030] FIG. 10 is a schematic illustration of a record of a
transaction database of the POS controller of FIG. 4.
[0031] FIG. 11 is a flow chart illustrating a method of the present
invention for applying a discount to a transaction.
[0032] FIG. 12 is a flow chart illustrating a method of the present
invention for updating a discount.
[0033] FIGS. 13A and 13B are flow charts illustrating an alternate
method for updating a discount.
[0034] FIG. 14 is a schematic illustration of records of databases
of the POS controller of FIG. 4, containing exemplary data.
[0035] FIGS. 15A, 15B, and 15C are flow charts illustrating an
alternate method of updating and applying a discount.
[0036] FIG. 16 is a schematic illustration of records of databases
of the POS controller of FIG. 4, containing exemplary data.
[0037] FIGS. 17A and 17B are flow charts illustrating an alternate
method of updating a customer discount.
[0038] FIG. 18 is a flow chart illustrating an alternate method of
receiving a customer identifier.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS
[0039] In accordance with the present invention, there are provided
new and improved systems and methods that enable a business to
provide a customer with a discount that increases as the customer
participates in transactions at least once in every pre-defined
time period (e.g., once per week). The system further enables
businesses to identify and preferentially reward customers that the
business considers most profitable. For example, a business may
consider a customer that spends on average $100 every week more
profitable than one who spends $50 every week. These more
profitable customers may be rewarded with (i) discounts that
increase by larger increments; (ii) the possibility of higher
maximum discounts; and/or (iii) a longer grace period before the
discounts are reduced or eliminated.
[0040] The present system rewards customers based on their customer
rating. The customer rating allows the business to identify the
more profitable customers. The customer rating may be determined
based on various conditions defined by the business. Such
conditions may consist of, for example, having at least one $100
transaction every week in order to qualify for a first rating or
having at least one $50 transaction every week in order to qualify
for a second rating. The customer rating may be determined for each
customer based on their historical transaction information.
Alternatively, the customer rating may be determined on a
per-transaction basis at the POS terminal. The customer may (i)
pre-register for a customer rating and thereby agree to abide by
the conditions set out for that rating in order to earn the
progressive discount; (ii) have a rating assigned to them and
updated by the system based on the customer's historical
transactions, thus "earning" their way to a higher rating; and/or
(iii) have a rating determined for them by the system based on each
individual transaction at the time of the transaction.
[0041] The following terms are used throughout the remainder of
this section. For purposes of construction, such terms shall have
the following meanings:
[0042] The term "product", unless otherwise specified, refers to
anything sold or offered for sale by a business.
[0043] The term "business", unless otherwise specified, refers to
any entity that allows customers to purchase products. A business
may be, for example, a retail store such as a warehouse, a
supermarket, or grocery store, a department store, or any other
merchandising establishment.
[0044] The term "customer", unless otherwise specified, refers to
any person, group of people, or other entity that visits or
otherwise patronizes a business and/or purchases products from the
business.
[0045] The term "transaction", unless otherwise specified, refers
to an exchange of a product offered by a business for a payment or
other consideration provided by the customer.
[0046] The aforementioned and defined terms are used below to
describe the preferred embodiments of the present invention. Where
appropriate, like terms are referred to with like reference
numerals.
[0047] The following paragraphs illustrate the structural and
operational aspects of the present invention. The structural
aspects are illustrated first and are followed by a description of
the operational aspects.
[0048] Referring now to FIG. 1 therein depicted is a schematic
illustration of a progressive discount system 10 for a business.
The progressive discount system 10 is operable to record a
customer's transaction, determine the customer's discount in
accordance with the customer rating of the customer, and apply the
discount to the customer's transaction. The progressive discount
system 10 includes a point of sale (POS) controller 100 and a
plurality of POS terminals 110, 120, and 130. The progressive
discount system 100 may include any number of POS terminals
although three are shown in FIG. 1. The POS terminals 110, 120, and
130 are in communication with the POS controller 100 via data
links, which may be wired or wireless. Each of the POS terminals
110, 120, and 130 is also connected to a respective printer,
display device, and input device. POS terminal 110 is connected to
input device 140, display device 142, and printer 144, POS terminal
120 is connected to input device 150, display device 152, and
printer 154, and POS terminal 130 is connected to input device 160,
display device 162 and printer 164.
[0049] Each input device communicates information to its respective
POS terminal and may consist of, for example, a scanning device
(e.g., an optical bar code scanner), a keyboard, or a magnetic
stripe reader. The communicated information may be, for example,
products included in a current transaction and a customer
identifier. Each display device receives information from, and is
controlled by, its respective POS terminal, and may display the
information to the cashier operating the POS terminal, to the
customer, or a combination thereof. The displayed information may
consist of, for example, the transaction price and/or the discount
of the customer that is being applied to the transaction. The
display device may consist of, for example, a video monitor. Each
printer is controlled by its respective POS terminal and outputs
information such as the receipt for the current transaction and an
indication of the discount applied to the transaction.
[0050] FIG. 2 depicts a POS terminal 200 which is descriptive of
any or all of the POS terminals 110, 120, and 130 (FIG. 1). The POS
terminal includes a processor 210, such as one or more conventional
microprocessors, e.g., Intel Pentium.RTM. microprocessors. The
processor 210 is connected to a data storage device 220, a clock
230, a printer 240, an input device 250, a display device 260 and
the POS controller 100. The data storage device 220 comprises an
appropriate combination of magnetic, optical and/or semiconductor
memory, such as random access memory (RAM), read only memory (ROM),
floppy disk, hard disk or combination thereof. The connection of
POS terminal 200 to the printer 240, the input device 250, the
display device 260 and the POS controller 100 depicts the
arrangement as shown in FIG. 1, where each POS terminal is
connected to the POS controller and to a respective printer, input
device, and display device.
[0051] The processor 210 and the data storage device 220 may each
be (i) located entirely within a single computer or computing
device; (ii) connected thereto by a remote communication link, such
as a serial port cable, telephone line or radio frequency
transceiver; or (iii) a combination thereof. For example, the POS
terminal 200 may comprise one or more cash registers connected to a
remote server computer for maintaining databases. Many types of
conventional cash registers and other types of POS terminals may be
used to implement the present invention in light of the present
disclosure. Such POS terminals may only require software upgrades,
which are typically performed without undue effort.
[0052] The data storage device 220 stores a POS program (not shown)
for controlling the processor 210. The processor 210 performs
instructions of the POS program, and thereby operates in accordance
with the present invention, and particularly in accordance with the
methods described in detail herein. The POS program furthermore
includes program elements that may be necessary, such as an
operating system and "device drivers" for allowing the processor
210 to interface with computer peripheral devices, such as the
printer 240, the input device 250, and the display device 260.
Appropriate device drivers and other necessary program elements are
known to those skilled in the art, and need not be described in
detail herein.
[0053] The clock 230 is for measuring the time of a transaction.
The time may consist of the date and/or time of day, and may be
stored in association with other transaction information, such as
the price of the transaction. The printer 240 is for registering
indicia on paper or other material, thereby generating sales
receipts and discount acknowledgments as controlled by the
processor 210. The input device 250 preferably comprises a keypad
for transmitting input signals, such as signals indicative of a
transaction, to the processor 210. The input device 250 may also
comprise an optical bar code scanner for reading bar codes and
transmitting signals indicative of those bar codes to the processor
210. The display device 260 is preferably a video monitor for
displaying at least alphanumeric characters to the customer and/or
cashier, as directed by the processor 210. Many types of input
devices, printers, and display devices are known to those skilled
in the art, and need not be described in detail herein.
[0054] FIG. 3 illustrates a POS terminal 300, which is descriptive
of another embodiment of any or all the POS terminals 110, 120, and
130 (FIG. 1). In the embodiment of FIG. 3, first device 305
communicates with a second device 310 via a remote communication
link 315. The first device 305, which may be a cash register,
comprises the clock 230, the printer 240, the input device 250, the
display device 260, and a processor 340 which performs at least
some of the functions of the processor 210 of FIG. 2. The second
device 310 may be, for example, a processing system operated by an
electronic marketing service or credit card clearinghouse. The
second device 310 comprises a data storage device 345, a printer
350, and a processor 355 which performs at least some of the
functions of the processor 210 of FIG. 2. In this embodiment, the
first device 305 may be a cash register, and the second device 310
may be an electronic device for determining discounts in accordance
with data received from the cash register. Other configurations of
the POS terminal 300 will be understood by those skilled in the
art.
[0055] FIG. 4 depicts a schematic illustration of the POS
controller 100. POS controller 100 comprises a processor 410 in
communication with a clock 414 and a data storage device 416. POS
controller 100 is also in communication with POS terminals 110, 120
and 130, in accordance with the arrangement illustrated in FIG.
1.
[0056] Processor 410 may comprise one or more conventional
microprocessors, e.g., Intel Pentium.RTM. microprocessors. The data
storage device 416 stores a program 420. The program 420 controls
the processor 410 in accordance with the present invention, and
particularly in accordance with the processes described in detail
hereinafter. The program--420 also includes necessary program
elements, such as "device drivers" for interfacing with any or all
of the POS terminals 110, 120, and 130 (FIG. 1), as well as with a
license plate reader system described below in accordance with
another embodiment of the present invention. Appropriate device
drivers and other necessary program elements are known to those
skilled in the art, and need not be described in detail herein.
[0057] The data storage device 416 also stores (i) a frequent
shopper database 422 for storing information associated with each
registered customer, (ii) a customer rating database 424 for
storing an indication of conditions and benefits associated with
different customer ratings, and (iii) a transaction database 426
for storing information associated with transactions of the
business employing the progressive discount system 10. In another
embodiment, the databases 422, 424, and 426 may be stored on more
than one POS controller or on a remote server (not shown). In such
an alternate embodiment, the POS controller 100 may query the other
controllers or remote server (not shown) to obtain the information
stored in the databases. The databases 422, 424, and 426 are
described in detail below and depicted with exemplary entries in
the accompanying figures. As will be understood by those skilled in
the art, the schematic illustrations and accompanying descriptions
of the databases presented herein are exemplary arrangements for
stored representations of information. A number of other
arrangements may be employed besides the tables shown. Similarly,
the illustrated entries represent exemplary information, but those
skilled in the art will understand that the number and content of
the entries can be different from those illustrated herein.
[0058] Data storage device 416 may comprise an appropriate
combination of magnetic, optical and/or semiconductor memory, such
as random access memory (RAM), read only memory (ROM), floppy disk,
hard disk or a combination thereof. The processor 410 and the data
storage device 416 may each be (i) located entirely within a single
computer or computing device; (ii) connected thereto by a remote
communication link, such as a serial port cable, telephone line or
radio frequency transceiver; or (iii) a combination thereof.
[0059] The clock 414 is utilized by the processor 410 to determine
the present date and/or time of day when determining and/or
applying a discount. The clock 414 and the processor 410 may each
be (i) located entirely within a single computer or computing
device; (ii) connected thereto by a remote communication link, such
as a serial port cable, telephone line or radio frequency
transceiver; or (iii) a combination thereof.
[0060] FIG. 5 is a schematic illustration of a license plate reader
system 500, that employs license plate characters as a customer
identifier for use in the progressive discount system 10 (FIG. 1).
The license plate reader system 500 comprises (i) vehicle sensors
505 and 510, positioned, for example, on opposite sides of a
roadway 512 such as a drive-thru alley in a fast food restaurant;
(ii) an image sampler 515; (iii) a processor 520 in communication
with the image sampler 515 and vehicle sensors 505 and 510; (iv)
the POS controller 100 (FIG. 1) in communication with the processor
520; and (v) POS terminals 110, 120, and 130 (FIG. 1) which are in
communication with POS controller 100. Located on the roadway 512
is a vehicle 530 with an attached license plate 535. License plate
reader systems are described in U.S. Pat. No. 4,878,248 to Shyu et
al., U.S. Pat. No. 4,817,166 to Gonzalez et al., and U.S. Pat. No.
5,081,685 to Jones, III et al., each incorporated by reference
herein.
[0061] The vehicle sensors 505 and 510 are adapted to detect the
presence, and then the absence, of a vehicle. The vehicle sensors
505 and 510 may comprise, for example, pressure sensors under the
ground that detect the presence of vehicle 530 by sensing its
weight. Alternately, vehicle sensors 505 and 510 may comprise,
respectively, a light transmitter and a receiving photo sensor that
cooperate to detect the presence of the vehicle 530 when the
transmitted light is blocked by the vehicle 530 and thus is not
received by the receiving sensor. Other means for detecting the
presence of a vehicle will be understood by those skilled in the
art.
[0062] The presence of the vehicle 530 is detected by the vehicle
sensors 505 and 510 and is signaled to the processor 520. The
processor 520, in turn, triggers the activation of the image
sampler 515. The image sampler 515 may comprise a video camera that
samples an image of the license plate 535 and converts it into an
image signal. The image sampler 515 may further be programmed to
focus on the license plate 535 of the vehicle 530. In alternate
embodiments, the focusing on the license plate 535 may be the
function of processor 520. Once the image of the license plate has
been sampled, the image is sent to the processor 520, which
processes the image of the license plate to recognize the
characters on the license plate.
[0063] The processor 520 may perform optical character recognition
(OCR) on the image of the license plate in order to determine the
customer identifier. OCR is a process in which an image of
characters is analyzed to determine the shapes of the characters by
detecting patterns of dark and light. Once the shapes are
determined, character recognition methods (pattern matching with
stored sets of characters) are used to translate the shapes into
computer text. Sometimes OCR is done with special readers, but
often it is done using a standard image sample and specialized
software.
[0064] Once the image of the license plate has been processed by
processor 520 to generate a set of characters, the set of
characters are communicated to the POS controller 100. POS
controller 100 recognizes and utilizes the set of characters as a
customer identifier. U.S. Pat. No. 6,687,679 B1 generally describes
a method and apparatus for building a database of customers based
on scanned license plates. The license plate reader system 500
described is exemplary only. Other arrangements will be understood
by those skilled in the art.
[0065] Referring now to FIG. 6, a table 600 illustrates an
embodiment of the frequent shopper database 422 (FIG. 4). Table 600
is used in embodiments of the invention in which the customer's
discount is determined based on the customer rating that is stored
in association with the customer identifier of the customer. The
table 600 includes entries 602, 604, and 606, each of which
describes a customer that is registered with the business that
employs the progressive discount system 10 (FIG. 1). It will be
understood by those skilled in the art that the table 600 may
include any number of entries. The table 600 also defines fields
for each of the entries 602, 604 and 606, which specify (i) a
customer identifier 610 that identifies the customer, (ii) a name
615 of the customer, (iii) an address 620 of the customer, (iv) a
discount 625 to be applied to transactions of the customer, and (v)
a customer rating 630 of the customer to be used in determining the
customer's discount 625.
[0066] Referring now to FIG. 7, a table 700 illustrates another
embodiment of the frequent shopper database 422 (FIG. 4). Table 700
is used in embodiments of the present invention in which the
customer's discount is determined based on the customer's
transactions. That is, a customer rating is not associated with the
customer but is instead determined on a per-transaction basis. The
table 700 includes entries 702, 704, and 706, each of which
describes a customer that is registered with the business that
employs the progressive discount system 10 (FIG. 1). It will be
understood by those skilled in the art that the table 700 may
include any number of entries. The table 700 also defines fields
for each of the entries 702, 704 and 706, which specify (i) a
customer identifier 710 that identifies the customer, (ii) a name
715 of the customer, (iii) an address 720 of the customer, (iv) a
discount 725 earned by the customer to date, and (v) a date of the
last transaction 730 of the customer. Each date of the last
transaction 730 is used in determining the corresponding discount
725.
[0067] Referring now to FIG. 8, a table 800 illustrates another
embodiment of the frequent shopper database 422 (FIG. 4). Table 800
is used in an alternate embodiment of the present invention in
which license plate characters are used as a customer identifier.
The table 800 includes entries 802, 804, and 806, each of which
describes a customer that has a record established with the
business that employs the progressive discount system 10 (FIG. 1).
It will be understood by those skilled in the art that the table
800 may include any number of entries. The table 800 also defines
fields for each of the entries 802, 804 and 806, which specify (i)
license plate characters 810 that serve as a customer identifier,
(ii) a discount 815 of the customer, (iii) a date of the last
transaction 820 of the customer, and (iv) a customer rating 825 to
be used in determining the discount 815 of the customer.
[0068] FIGS. 9A-9D illustrate various embodiments of the customer
rating database 424 (FIG. 4). The customer rating database 424
stores the customer ratings that may be associated with customers
of the business that employs the progressive discount system 10. As
described above, the customer rating may be (i) stored in
association with the customer identifiers (e.g., in the customer's
record of the frequent shopper database 422, as illustrated by
table 600 of FIG. 6); or (ii) determined for a customer at the time
of a transaction based on transaction information associated with
the customer. In either case, FIGS. 9A-9D illustrate different
benefits and conditions that may be associated with a particular
customer rating. Benefits are advantages to which a customer with a
particular customer rating is entitled. For example, a benefit to a
customer with a customer rating of "A" may be an entitlement to a
15% maximum discount while the benefit to a customer with a
customer rating of "B" may be an entitlement to a 10% maximum
discount. It will be understood by those skilled in the art that
any number of possible customer ratings may be used, although three
are shown in FIGS. 9A-9D.
[0069] A condition is a prerequisite that the customer has to meet
in order to qualify for a discount increment or to avoid a discount
decrement. A transaction that meets such conditions may be referred
to as a qualifying transaction. For example, a condition for a
customer to qualify for a customer rating of "A" may be to spend at
least $100 per week at the business employing the progressive
discount system 10 (FIG. 1). Such a condition may be referred to as
a required transaction price. The transaction price may be
calculated based on (i) a single transaction, or (ii) a sum or
other combination of a plurality of transactions (e.g., a sum of
transactions during a two week time period).
[0070] Depending on the needs of a particular business, it may
choose to specify different conditions as well as different
benefits to reward customers that qualify for those customer
ratings. FIGS. 9A-9D present illustrative examples of benefits and
conditions that may be included in the customer rating database 424
(FIG. 4).
[0071] Referring now to FIG. 9A, a table 900 illustrates an
embodiment of customer rating database 424 (FIG. 4). In the
embodiment of FIG. 9A, the benefit associated with different
customer ratings is a different discount increment in the discount
with each qualifying purchase. For example, a customer rating of
"A" has an associated discount increment of 0.5% while a customer
rating of "B" has a discount increment of 0.2%. Accordingly,
customers with a customer rating of "A" can attain the maximum
allowable discount (e.g., 10%) quicker than customers with a
customer rating of "B". The conditions associated with different
customer ratings of table 900 consist of (i) a minimum number of
transactions per time period (e.g., a required transaction
frequency), and (ii) a minimum transaction price (e.g., a required
transaction price). The two conditions may or may not be mutually
exclusive.
[0072] The table 900 includes entries 902, 904, and 906, each of
which describes a benefit and conditions associated with a customer
rating of the progressive discount system 10 (FIG. 1). It will be
understood by those skilled in the art that the table 900 may
include any number of entries. The table 900 also defines fields
for each of the entries 902, 904 and 906, which specify (i) a
customer rating 910, (ii) a discount increment 912, (iii) a
transaction frequency 914, and (iv) a transaction price 916.
[0073] Referring now to FIG. 9B, a table 920 illustrates another
embodiment of customer rating database 424 (FIG. 4). In the
embodiment of FIG. 9B, the benefit associated with different
customer ratings is a maximum allowable discount. Thus, one
customer rating has a higher maximum discount associated with it
than does another customer rating. The conditions associated with
different customer ratings in table 920 consist of (i) a minimum
number of transactions per time period requirement (e.g., a
transaction frequency), and (ii) a minimum transaction price
requirement (e.g., a transaction price).
[0074] The table 920 includes entries 922, 924, and 926, each of
which defines a benefit and conditions associated with a customer
rating of the progressive discount system 10. It will be understood
by those skilled in the art that the table 920 may include any
number of entries. The table 920 also defines fields for each of
the entries 922, 924 and 926, which specify (i) a customer rating
930, (ii) a maximum discount 932, (iii) a transaction frequency
934, and (iv) a transaction price 936.
[0075] Referring now to FIG. 9C, a table 940 illustrates another
embodiment of the customer rating database 424 (FIG. 4). In the
embodiment of FIG. 9C, the benefit associated with different
customer ratings is a grace period. A grace period is the length of
time from the customer's last transaction to the time when a
customer's discount will be decreased as a penalty. The grace
period may or may not be equal to the time period associated with
the required transaction frequency. For example, a customer rating
of "A" may have (i) a required transaction frequency of one
transaction per week in order to increase the discount of the
customer, and (ii) a grace period of two weeks before the
decreasing the discount of the customer. Accordingly, a customer
with a customer rating of "A" that completes a transaction
one-and-a half weeks after his last transaction will not have his
discount increased but will not be penalized with a decrease of his
discount. The conditions associated with different customer ratings
in table 940 consist of (i) a minimum number of transactions per
time period (e.g., a required transaction frequency), and (ii) a
minimum transaction price (e.g., a required transaction price).
[0076] The table 940 includes entries 942, 944, and 946, each of
which defines a benefit and conditions associated with a customer
rating of the progressive discount system. It will be understood by
those skilled in the art that the table 940 may include any number
of entries. The table 940 also defines fields for each of the
entries 942, 944 and 946, which specify (i) a customer rating 950,
(ii) a grace period 952, (iii) a transaction frequency 954, and
(iv) a transaction price 956.
[0077] Referring now to FIG. 9D, a table 960 illustrates another
embodiment of the customer rating database 424 (FIG. 4). In the
embodiment of FIG. 9D, the benefit associated with different
customer ratings is a discount increment in the discount with each
qualifying transaction. The conditions associated with different
customer ratings in table 960 consist of (i) a minimum number of
transactions per time period (e.g., a required transaction
frequency), and (ii) a number of products from specified categories
to be included in a transaction in order for the transaction to
qualify the customer for the discount increment associated with the
customer rating (e.g., required product category). The product
category as well as the number of products within that category
required per transaction for any given customer rating may be
designated by the business employing the progressive discount
system 10 (FIG. 1). For example, the business may wish to promote
sales of high-margin or its own brand products and therefore
designate products of such product categories in the conditions of
the customer ratings. Product categories that are included in the
requirements for a customer rating would preferably be explicitly
stated to the customer and marked accordingly.
[0078] The table 960 includes entries 962, 964, and 966, each of
which defines a benefit and conditions associated with a customer
rating of the progressive discount system 10 (FIG. 1). It will be
understood by those skilled in the art that the table 960 may
include any number of entries. The table 960 also defines fields
for each of the entries 962, 964 and 966, which specify (i) a
customer rating 970, (ii) a discount increment 972, (iii) a
required transaction frequency 974, and (iv) required product
category requirements 976.
[0079] Those skilled in the art will recognize additional
variations of customer rating benefits and conditions that are
within the spirit and scope of the present invention.
[0080] Referring now to FIG. 10, a table 1000 represents a record
of the transaction database 426 (FIG. 4). The record represents a
transaction at the business employing the progressive discount
system 10 (FIG. 1). The transaction database 426 typically includes
a plurality of records such as those represented by the table 1000,
each record defining a transaction. Table 1000 includes (i) a
transaction identifier 1010 that uniquely identifies the
transaction; (ii) a POS terminal identifier 1020 that uniquely
identifies a POS terminal used in the transaction; (iii) a customer
identifier 1030 that identifies the customer that participated in
the transaction; (iv) a date and time 1040 indicating the time that
the transaction occurred; and (v) a transaction price 1050 that
identifies the total price of the transaction. Each of the entries
1060, 1062, and 1064 of table 1000 represents a product included in
the transaction. Each entry includes (i) a product identifier 1070
which identifies a product included in the transaction; (ii) a
product category identifier 1075 which identifies the designated
category of the product; (iii) a product price 1080; and (iv) a
product quantity 1085. For illustrative purposes, the product
category identifier consists of a letter of the alphabet. Those
skilled in the art will realize that many other types of product
category identifiers may be used.
[0081] The transaction illustrated by the table 1000 is for a
transaction identified as "985387" that occurred on Jan. 18, 1998
at 3:14 pm, at POS terminal "1118". The transaction "985387" has an
associated transaction price of $103.87. Table 1000 also indicates
that a customer identified as "1234567" participated in the
transaction "985387". Entry 1060 shows that the transaction
"985387" included two products "9876" from product category "G",
which were $25.50 each. Entry 1062 shows that the transaction
"985387" also included two products "6345" from product category
"R", which were $18.00 each. Entry 1064 shows that transaction
"985387" also included one product "2009" from product category
"Z", which was $10.00. Although the table 1000 does not include the
tax applied to the transaction in order to obtain the transaction
price, those skilled in the art will recognize that such an entry
may also be included in the transaction database 426 (FIG. 4) or
may be calculated and represented in the transaction price 1050
without an explicit entry.
[0082] Referring now to FIG. 11, the depicted flowchart describes a
process 1100 for applying a discount to a customer's transaction in
accordance with the present invention. The process 1100 for
applying a discount may be performed by (i) the POS controller 100
(FIG. 1), (ii) any of the POS terminals 110, 120, or 130 (FIG. 1),
or (iii) any combination thereof.
[0083] The process 1100 is initiated when a customer identifier is
received in step 1102. As described above, the customer identifier
may be retrieved (i) via an input device attached to a POS
terminal, or (ii) via the license plate reader system 500 (FIG.
5).
[0084] The transaction data is then received from the POS terminal
in step 1104 and stored in the transaction database 426 (FIG. 4) in
step 1106. In some embodiments, some of the transaction data may
also be stored in the frequent shopper database 422 (FIG. 4). For
example, the date of the transaction may be stored in the date of
last transaction field 730 of the frequent shopper database 700
(FIG. 7).
[0085] The discount to be applied to the customer's transaction is
determined in step 1108. In one embodiment, the step 1108 may
consist of retrieving the customer's record from the frequent
shopper database 422 and applying the discount stored therein. In
other embodiments the step 1108 may include updating the discount
based on the data of the current transaction, thereby combining
some of the functions performed in the processes of updating a
discount described below. For example, the time since the last
transaction may be determined based on the current date and the
date of the customer's last transaction 730 (FIG. 7). If the time
elapsed since the last transaction is within the required time
period, the customer's discount, which is stored in the frequent
shopper database 422 (FIG. 4), may be incremented, thereby updating
the discount. The discount is then applied to the current
transaction in step 1110.
[0086] Referring now to FIG. 12 therein depicted is a process 1200
for updating the customer's discount in accordance with the present
invention. The process 1200 may be performed by (i) the POS
controller 100 (FIG. 1), (ii) any of the POS terminals 110, 120, or
130 (FIG. 1), or (iii) any combination thereof. The process 1200
for updating a discount may be performed (i) at the time of a
transaction, or (ii) periodically (e.g., once a week). When the
process 1200 is performed at the time of a transaction, the update
is typically based on the transaction data of the current
transaction. When the discount process 1200 is performed on a
cyclical basis, the discount update is typically based on
historical transactions of the customer, utilizing the records of
the transaction database 426 that correspond to the customer.
[0087] At step 1202, a customer's record is retrieved from the
frequent shopper database 422 (FIG. 4). Step 1202 may be initiated
when a customer identifier is received from a POS terminal 110,
120, or 130 (FIG. 1), wherein the retrieved customer record is
selected based on the customer identifier that is received. Step
1202 may also be initiated at a pre-determined time (e.g., every
Sunday night at midnight) and may comprise the systematic retrieval
of each customer record in the frequent shopper database 422 (FIG.
4).
[0088] Once the customer record is retrieved in step 1202, the
transaction data associated with the customer record is determined
in step 1204. The step 1204 of determining the transaction data may
comprise determining the transaction data of the current
transaction or determining historical transaction data associated
with the customer. The customer rating of the customer is then
determined in step 1206. Step 1206 may comprise reading the
customer rating from the customer's record, which was retrieved in
step 1202. In other embodiments of the present invention, step 1206
may comprise determining a customer rating based on the transaction
data of the current transaction, which was determined in step
1204.
[0089] Once the customer rating is determined in step 1206, the
customer's current discount is retrieved in step 1208. This step
may comprise reading the customer's current discount from the
customer's record in the frequent shopper database 422. For
example, if the frequent shopper database 422 comprises table 600
(FIG. 6), the current discount is retrieved from the discount field
625 of the appropriate customer record.
[0090] A determination is made whether the customer has
participated in a transaction within the required time period (step
1210). This determination may be made by (i) comparing the current
date (i.e. the date of the current transaction) to the date of the
customer's last transaction, or (ii) by accessing the transaction
database and determining whether the most recent transaction that
the customer participated in was within the predefined time period.
The predefined time period is based on the transaction frequency
requirement associated with the customer rating of the customer. If
it is determined in step 1210 that the customer has not met his
transaction frequency requirement, a decision is made in step 1212
not to increase the customer's current discount. In some
embodiments, step 1212 comprises decreasing the customer's
discount.
[0091] If it is determined in step 1210 that the customer has met
the transaction frequency requirement, the customer's current
discount is increased in step 1214. The amount of the increase or
the decrease may be based on the customer rating of the customer.
The increase or decrease of the current discount results in an
updated discount being determined in step 1216. The updated
discount is the discount resulting from the increase, decrease or
lack of adjustment of the current discount. The updated discount is
stored in the customer's record in step 1218, preferably replacing
the current discount retrieved in step 1208. Thus, the updated
discount will be used as the current discount at the next update of
the customer's discount.
[0092] Referring now to FIGS. 13A and 13B, therein depicted is a
process 1300 of updating a discount. Process 1300 is generally a
more detailed version of an embodiment of the process 1200. Process
1300 is a discount update process that is performed periodically
(e.g., once a week). In process 1300, the POS controller 100 (FIG.
1) processes the records of registered customers contained in the
frequent shopper database 422, and updates the discount of each
customer based on the transaction data associated with the
customer. For example, the POS controller 100 (FIG. 1) retrieves
each of the customer records and in turn determines whether each
customer made a qualifying transaction since the last update. The
POS controller 100 increases the discounts of only those customers
that have completed a qualifying transaction. In alternate
embodiments the process 1300, or portions thereof, may be performed
by (i) any or all of the POS terminals 110, 120, or 130 (FIG. 1);
or (ii) a combination of POS controller 100 (FIG. 1) and any or all
of the POS terminals 110, 120, and 130 (FIG. 1).
[0093] Process 1300 utilizes frequent shopper database 422 (FIG.
4), the customer rating database 424 (FIG. 4), and the transaction
database 426 (FIG. 4). The step 1302 of process 1300 includes
retrieving a customer record from the frequent shopper database 422
(FIG. 4). The customer rating of the customer is determined in step
1304. The conditions and benefits associated with the customer
rating are retrieved from the customer rating database 424 (FIG. 4)
in step 1306. The customer's current discount is also retrieved
from the customer's record of the frequent shopper database 422
(FIG. 4), in step 1308. The transaction database 426 is then
accessed and searched for transactions participated in by the
customer in step 1310. Step 1310 may comprise retrieving
transactions that include both (i) the customer identifier of the
customer whose discount is being updated, and (ii) a date that is
between the date of the last update and the current date. The
transactions retrieved in step 1310 are then used to determine
whether the customer has participated in a qualifying
transaction.
[0094] Step 1312 comprises determining whether the customer has
participated in a transaction within the predefined time period as
specified in the conditions of the customer rating database 424
(FIG. 4), retrieved in step 1306. Step 1312 may further comprise
determining whether other conditions associated with the customer
rating have been met (e.g., the transaction price requirement). If
it is determined in step 1312 that the customer has participated in
a qualifying transaction, the process 1300 continues to step 1314.
Step 1314 consists of determining whether the customer's current
discount is less than the maximum allowable discount. Such a
determination may be performed by comparing the current discount to
a maximum allowable discount associated with the customer rating of
the customer. The maximum allowable discount may be stored (i) in
the program 420 (FIG. 4) of the POS controller, (ii) in the
customer rating database 424 (FIG. 4), or (iii) elsewhere in the
memory of progressive discount system 10 (FIG. 1).
[0095] If, in step 1314, it is determined that the customer's
current discount is not less than the maximum allowable discount,
it is determined that the discount may not be increased any further
(step 1316). The updated discount is thus determined to be equal to
the current discount in step 1318. If, on the other hand, in step
1314, it is determined that the customer's current discount is less
than the maximum allowable discount, the current discount is
increased in step 1320. The updated discount is thus determined to
be greater than the current discount in step 1318.
[0096] Referring again to step 1312, if it is determined that the
customer has not participated in a qualifying transaction within
the predetermined time period, the process continues on to step
1322. Step 1322 consists of determining whether the customer has
participated in a qualifying transaction within the predefined
grace period. As described above with respect to FIG. 9D, the grace
period may or may not be equal to the time period identified in the
transaction frequency requirement. If the customer has participated
in a qualifying transaction within the predefined grace period, the
customer's current discount is not decreased in step 1316 and the
customer's updated discount is determined to be equal to the
current discount in step 1318. If, in step 1322, it is determined
that the customer has not participated in a qualifying transaction
during the predefined grace period, the customer's discount is
decreased in step 1324 and the updated discount is determined to be
less than the current discount in step 1318.
[0097] Process 1300 concludes with the step 1326 of storing the
updated discount. Preferably, the step 1326 of storing the updated
discount comprises storing the updated discount in place of the
current discount in the customer's record of the frequent shopper
database 422 (FIG. 4). The updated discount thereby becomes the
current discount for the next update. In another embodiment, both
the current and the updated discounts are retained. The process
1300 repeats for each customer record of the frequent shopper
database 422 (FIG. 4).
[0098] Referring now to FIG. 14, therein depicted are exemplary
data used in conjunction with the process 1300 for updating a
discount. The FIG. 14 utilizes entries from (i) the table 600 of
FIG. 6, an embodiment of the frequent shopper database 422 (FIG.
4); (ii) the table 900 of FIG. 9A, and an embodiment of the
customer rating database 424; and (iii) the table 1000 of FIG. 10
and, an embodiment of the transaction database 426. For purposes of
the example illustrated in FIG. 14, it is assumed that the current
date is Jan. 20, 1998, that the process 1300 is performed every two
weeks, and the last update occurred on Jan. 6, 1998. It will also
be assumed that the grace period (2 weeks) equals the transaction
frequency requirement (also involving a two week period) and that
the maximum allowable discount is 10.0%.
[0099] The FIG. 14 consists of entry 1400A, entry 1400B, entry
1400C, and entry 1400D. Entry 1400A is an entry from the table 600
(FIG. 6), showing a customer entry before the discount update.
Entry 1400A includes data shown in entry 602 of FIG. 6. Figure
numeral 1402 indicates the discount before the discount update.
Entry 1400B is an entry from the table 900 (FIG. 9A), showing the
benefit and conditions associated with the customer rating
illustrated in the customer entry 1400A. Entry 1400B includes data
shown in the entry 902 of FIG. 9A. Record 1400C is the record of
the transaction database 426 (FIG. 4) that is illustrated in FIG.
10. Record 1400C is an example transaction record associated with
the customer indicated by entry 1400A. Record 1400C shows a
transaction that occurred between the time of the last update and
the time of the current update. Entry 1400D is a version of entry
1400A after the discount update. Figure numeral 1404 indicates the
updated discount which resulted from utilizing the data in entry
1400B and record 1400C to update the discount 1402 of entry
1400A.
[0100] Following the process 1300 (FIGS. 13A and 13B), the customer
record is retrieved in step 1302 and the customer rating of the
customer is determined in step 1304. Entry 1400A shows that
customer "1234567" has an associated customer rating of "A". The
benefits and conditions associated with the customer rating are
retrieved from the customer rating database 424 in accordance with
step 1306. Entry 1400B shows that a condition for increasing a
discount of a customer with a customer rating of "A" includes
having at least one transaction per two week time period. Entry
1400B also shows that another condition is a transaction price of
at least $100. The benefit indicated in entry 1400B is a 0.5%
discount increment.
[0101] The customer's current discount is then determined in
accordance with step 1308. Figure numeral 1402 indicates that
customer "1234567" has a current discount of "3.5%". The next step
in process 1300 is a determination of the customer's historical
transaction data in step 1310. Record 1400C shows that customer
"1234567" had participated in a transaction "985387" on Jan. 18,
1998. Record 1400C also shows that the transaction price of
transaction "985387" was $103.87. In determining whether the
customer has completed a qualifying transaction within the
predefined time period, as per step 1312, it is determined that
Jan. 18, 1998 is within the two week time period required, since it
occurred between the time of the last update and the current
update, which is a two week time period. Also, the transaction
price of $103.87 of transaction "985387" is greater than the
transaction price requirement of $100. The current discount of 3.5%
is also less than the maximum allowable discount of 10.0% described
above, satisfying the determination of step 1314.
[0102] As described above, the customer "1234567" has met the
conditions of his associated customer rating and therefore
qualifies for a discount increment of 0.5%, which is performed in
accordance with step 1320 (i.e. transaction "985387" is a
qualifying transaction). Figure numeral 1404 indicates that the
discount has thus been incremented from 3.5% to 4.0%.
[0103] Referring now to FIG. 15, therein described is an alternate
process 1500 for updating a discount, provided in accordance with
the present invention. The process 1500 may be performed (i) by the
POS controller 100 (FIG. 1), (ii) any of the POS terminals 110,
120, or 130 (FIG. 1), or (iii) any combination thereof. The process
1500 is performed at a time when a customer is present at a POS
terminal 110, 120, or 130 (FIG. 1) and participating in a
transaction. The process 1500 also includes a step of applying the
updated discount to the customer's current transaction. In the
embodiment of process 1500, the customer rating is determined for
the customer at the time of the discount update (i.e. at the time
of the transaction to which the discount is being applied), rather
than being stored in the customer's record of the frequent shopper
database 422 (FIG. 4). Thus, as described above, in the present
invention the customer need not pre-register for a customer rating.
The customer rating may be determined on a per-transaction basis,
based on, for example, the customer's transaction price. Thus, the
customer may qualify for a different discount increment or other
benefits every time he participates in a transaction at the
business employing the progressive discount system 10 (FIG. 1).
[0104] Process 1500 is initiated when the customer identifier is
received in step 1502. As described above, the customer identifier
may be received via (i) an input device of terminal 110, 120, or
130 (FIG. 1); or (ii) the license plate reader system 500 (FIG. 5).
The transaction data associated with the customer identifier is
then received in step 1504. As described above, this transaction
data may include (i) the transaction price; (ii) the products
included in the transaction, including product category
identifiers; and (iii) the current date and time at which the
transaction is occurring. The customer's record is then retrieved
in step 1506 from the frequent shopper database 422 (FIG. 4) based
on the customer identifier received in step 1502. The format of the
frequent shopper database used in process 1500 is preferably
similar to that of table 700 (FIG. 7), which contains the date of
the customer's last transaction. The date of the customer's last
transaction is determined in step 1508. This step may comprise
retrieving the entry from the table 700 (FIG. 7). Alternately, the
date of the customer's last transaction may be retrieved from the
transaction database 1000. Such a transaction may be retrieved from
the transaction database 1000 by querying the database 1000 for all
records that contain the customer identifier of the customer
participating in the current transaction and determining which
record contains the most recent date.
[0105] Once the date of the customer's last transaction is
determined, the progressive discount system 10 (FIG. 1) accesses
the customer rating database in step 1510. The customer rating for
the customer participating in the current transaction is then
determined. For illustrative purposes, the three possible customer
ratings described in the present invention are "A", "B", and "C".
Those skilled in the art will realize that other customer ratings
are possible.
[0106] The customer rating is determined by comparing the
transaction data to the conditions associated with each of the
possible customer ratings. Step 1512 comprises determining whether
the time between the customer's last transaction and the date of
the current transaction is greater than the time indicated by the
transaction frequency requirement of the customer ratings. For
simplicity it is assumed that each of the possible customer ratings
has the same transaction frequency requirement (e.g., as in table
900 of FIG. 9A). If the transaction frequency requirement varies
among the customer ratings, step 1512 may comprise determining
whether the time between transactions is greater than the length of
time indicated by each of the transaction frequency
requirements.
[0107] If it is determined in step 1512 that the time between the
customer's last transaction and the date of the current transaction
is not greater than the predefined time period, process 1500
continues on to step 1514. The step 1514 comprises a determination
of whether the current transaction price meets at least one of the
transaction price requirements associated with the customer
ratings. If the transaction price does meet one of the transaction
price requirements, the associated customer rating of that
requirement is determined in step 1516 and the associated discount
increment is determined in step 1518.
[0108] The customer's current discount is then retrieved in step
1520, preferably from the customer's record retrieved in step 1506.
The customer's current discount is only increased in step 1524 if,
in step 1522, it is determined that the customer's current discount
is less than the maximum allowable discount. The maximum allowable
discount may be stored (i) in the program 420 (FIG. 4) of the POS
controller, (ii) in the customer rating database 424 (FIG. 4), or
(iii) elsewhere in the memory of progressive discount system 10
(FIG. 1). The customer's current discount is increased in step 1524
by the discount increment determined in step 1518.
[0109] Referring again to step 1512, if it is determined that the
time between the customer's transactions is greater than the
predefined time period, the process 1500 proceeds to step 1526 to
determine and decrease the customer's current discount. The
decrease may be by a set decrement that is stored in the program of
progressive discount system 10 (FIG. 1) and may comprise setting
the customer's current discount to zero (0%).
[0110] Referring again to step 1514, if it is determined that the
current transaction price does not meet at least one of the
transaction price requirements of the possible customer ratings,
the process 1500 proceeds to step 1526. Step 1526 comprises
determining the customer's current discount and decreasing it by a
set amount, as described above. In other embodiments, the
customer's current discount may not be adjusted if the current
transaction does not meet at least one of the transaction price
requirements. In other words, in such an alternate embodiment the
customer is not penalized for not meeting one of the transaction
price requirements if he at least participates in a transaction
within the predefined time period.
[0111] Referring again to step 1522, if it is determined that the
current discount is not less than the maximum allowable discount,
the current discount is left unadjusted in step 1528. Thus, a
customer that has already earned the maximum allowable discount
will not be penalized by a decrease in his current discount if he
still meets the conditions (i.e. the transaction frequency and
transaction price requirements) of at least one of the customer
ratings.
[0112] Once the current discount is (i) increased in step 1524,
(ii) decreased in step 1526, or (iii) left unadjusted in step 1528,
the updated discount is determined in step 1530. The updated
discount is the discount resulting from the adjustment of the
current discount. The updated discount is also stored in place of
the current discount in step 1530. Thus, the updated discount will
be the current discount at the next update of the customer's
record. The updated discount is applied to the customer's
transaction in step 1532. The step 1532 may comprise communicating
the updated discount to the POS terminal at which the transaction
is occurring. The current date is stored as the date of the
customer's last transaction, for use at the customer's next
transaction.
[0113] Referring now to FIG. 16, therein depicted are exemplary
data used in conjunction with the process 1500 for updating and
applying a discount on a per transaction basis. The FIG. 16
utilizes entries from (i) the table 700 (FIG. 7) which illustrates
an embodiment of the frequent shopper database 422 of FIG. 4, and
(ii) the table 900 (FIG. 9A) which illustrates an embodiment of the
customer rating database 424 of FIG. 4. For illustrative purposes,
it will be assumed that the maximum allowable discount is 10.0% and
that the grace period is equal to the time defined by the
transaction frequency requirement of each customer rating.
[0114] FIG. 16 consists of entry 1600A, table 1600B, table 1600C,
and entry 1600D. Entry 1600A is an entry from the table 700 (FIG.
7), showing a customer entry before a discount update. Entry 1600A
includes data shown in entry 702 of FIG. 7. Figure numeral 1602
indicates the discount before the discount update. Figure numeral
1604 indicates the date of the customer's last transaction. Entry
1600B is a table indicating the pertinent transaction data of the
transaction in which the customer is currently participating. Table
1600C is an illustration of table 900 (FIG. 9A). Table 1600C shows
the benefit and conditions associated with each of the possible
customer ratings. Entry 1600D is a version of entry 1600A after the
discount update. Figure numeral 1606 indicates the updated
discount, which resulted from utilizing the data in entry 1600A,
table 1600B, and table 1600D to update the discount. Figure numeral
1608 indicates the update of the date of the customer's last
transaction to reflect the current date.
[0115] Following the process 1500 (FIGS. 15A and 15B), the customer
identifier "1234567" is received in accordance with step 1502.
Table 1600B shows the transaction data that is received in
accordance with step 1504. Entry 1600B shows that the current
transaction is taking place on Jan. 30, 1998 and that the
transaction price is $73.85. Entry 1600A shows the record of
customer "1234567" that is retrieved from frequent shopper database
422 (FIG. 4) in accordance with step 1506. Entry 1600A shows that
the date of the last transaction of customer "1234567", indicated
by figure numeral 1604, is Jan. 25, 1998 (step 1508). Once the
customer database is accessed in step 1510, table 1600C shows the
discount increment benefit and conditions associated with each
customer rating "A", "B", and "C".
[0116] In accordance with step 1512, it is determined that the time
between the customer's transactions is not greater than the time
indicated by the transaction frequency requirement of the table
1600C. Table 1600C shows that the transaction frequency requirement
is at least one transaction per two week time period. The time
between the customer's last transaction (Jan. 25, 1998) and the
customer's current transaction (Jan. 30, 1998) is not greater than
two weeks. The process 1500 thus proceeds to step 1514 in which it
is determined that the current transaction price does meet at least
one of the transaction price requirements of the customer rating
database 424 (FIG. 4). Table 1600C shows that the customer rating
"A" has an associated transaction price requirement of $100.00, the
customer rating "B" has a $75.00 transaction price requirement, and
the customer rating "C" has a $50.00 transaction price requirement.
The transaction price of the current transaction, as shown in table
1600B, is $73.85. Thus, the current transaction qualifies customer
"1234567" for a customer rating of "C" (step 1516). Table 1600C
indicates that the discount increment associated with the customer
rating "C" is 0.1% (step 1518).
[0117] The customer's current discount of 3.5%, as indicated by
reference numeral 1602, is retrieved in accordance with step 1520.
As described above, the maximum allowable discount is 10.0%. Since
3.5% is less than 10.0%, the process 1500 proceeds from step 1522
to step 1524. The customer's current discount is increased from
3.5% to 3.6% in accordance with step 1524. Thus, the updated
discount is 3.6%. The updated discount of 3.6% is stored in the
customer's record, in accordance with step 1530. The stored updated
discount is shown in figure numeral 1606. Once the updated discount
is applied to the customer's current transaction (step 1532), the
current date is stored as the date of the customer's last
transaction in accordance with step 1534. The updated date is
indicated in figure numeral 1608. Thus, customer "1234567" has now
earned a progressive discount of 3.6%.
[0118] Referring now to FIGS. 17 and 17B, therein depicted is a
process 1700 for updating a discount based on the products included
in a transaction. The process 1700 may be performed by (i) the POS
controller 100, (ii) any of the POS terminals 110, 120, or 130
(FIG. 1), or (iii) any combination thereof.
[0119] As described above, a condition of a customer rating may be
that transactions include a specified number of products from
predetermined product categories (e.g., high margin products). In
other embodiments a similar, alternate condition may be that a
predefined percentage of the transaction price is due to products
from a specified product category. The table 960 (FIG. 9D)
illustrates an embodiment of the customer rating database 424 (FIG.
4) in which different customer ratings require the purchase of a
specified number of products within a predefined products category.
For example, entry 962 of table 960 (FIG. 9D) shows that a customer
rating "A" requires that a qualifying transaction include at least
5 category "Z" products. Entry 962 also shows that another
condition of the customer rating "A" is that at least one such
transaction occur at least once every two weeks.
[0120] Referring now to the steps of process 1700, the process
initiates at step 1702 with the retrieval of a customer record from
the frequent shopper database 422 (FIG. 4). In other embodiments
the process 1700 may initiate when the customer identifier is
received via (i) the input device of a POS terminal (FIG. 1), or
(ii) the license plate reader system 500 (FIG. 5). The transaction
data is then determined in step 1704. Step 1704 may comprise (i)
receiving the transaction data from a POS terminal, or (ii)
retrieving the transaction data from the transaction database 426
(FIG. 4). The transaction data includes (i) the product identifier
of each of the products included in the transaction (e.g., as
illustrated in field 1070 of FIG. 10), (ii) the product category
identifier of each product included in the transaction (e.g., as
illustrated in field 1075 of FIG. 10), and (iii) the date on which
the transaction occurred (e.g., as illustrated in field 1040 of
FIG. 10).
[0121] The customer rating of the customer participating in the
transaction is determined in step 1706. The step 1706 may comprise
(i) retrieving the customer rating from the customer's record, or
(ii) determining the customer rating based on the transaction
data.
[0122] The transaction data is evaluated in step 1708 in order to
determine whether the transaction is within a predefined time
period. The predefined time period is preferably one defined by the
transaction frequency requirement of the customer rating that was
determined in step 1706. If the transaction is not within the
predefined time period, the customer's current discount (stored in
the customer's record of the frequent shopper database 422 of FIG.
4) is decreased in step 1710. If the transaction is within the
predefined time period, the process 1700 proceeds to step 1712.
[0123] The step 1712 comprises a determination of whether the
products included in the customer's transaction meet the product
category requirement of the customer rating determined in step
1706. This is accomplished by processing each of the product
category identifiers that were included in the transaction data and
determining whether they are of the category required by the
customer rating. Step 1714 may further include determining whether
the minimum number of products within the specified category are
included in the transaction. If the product category identifiers
meet the customer rating requirement, the process 1700 proceeds to
step 1716.
[0124] The step 1716 comprises determining whether the customer's
current discount (stored in the customer's record of the frequent
shopper database 422) is less than the maximum allowable discount.
If it is, the customer's current discount is increased in step
1718. The increment is preferably one stored in the customer rating
database 424 (FIG. 4) in association with the customer rating. If
the customer's current discount is not less than the maximum
allowable discount (as determined in step 1716), the current
discount is not adjusted (step 1720). Thus, once the customer has
reached the maximum allowable discount, he retains that discount as
long as he keeps meeting the customer rating requirements.
[0125] Referring again to step 1714, if it is determined that the
product category identifiers contained in the transaction data do
not meet the product category requirements of the customer rating,
the process 1700 proceeds to step 1710. The step 1710 comprises
decreasing the customer's current discount.
[0126] Referring now to FIG. 18, therein depicted is a process
1800. The process 1800 is an alternate method of updating a
discount. The process 1800 describes the method of updating a
discount utilizing the license plate reader system 500 (FIG. 5).
Process 1800 is described with reference to elements of FIG. 5.
[0127] The process 1800 initiates with step 1802 when a signal is
received indicating a vehicle's presence in roadway 512 (FIG. 5).
The presence of a vehicle 530 indicates the occurrence of a
transaction associated with the vehicle 530. The signal is
preferably communicated from the sensors 505 and 510 to the
processor 520 (FIG. 5). Once the signal indicating the presence of
a vehicle is received, the processor 520 directs the image sampler
515 to scan the license plate 535 of the vehicle 530. The image
sampler 515 scans the license plate 535 in step 1804 and transmits
the license plate image to the processor 520. The processor 520
then proceeds to process the image in step 1806. As described
above, the processor 520 may perform OCR on the image in order to
determine the characters of the license plate 535.
[0128] Once the characters of the license plate 535 are determined
by processor 520, the processor 520 transmits the characters to the
POS controller 100 in step 1808. The POS controller 100 recognizes
the characters as a customer identifier. The POS controller 100
queries the frequent shopper database 422 in order to determine
whether a record containing the customer identifier already exists
(step 1810). If the customer record does exist, it is retrieved in
step 1812. The processor 100 utilizes the customer data in the
record (e.g., the current discount and the customer rating) in
conjunction with the transaction data associated with the vehicle
530 in order to determine and apply a discount. A discount may be
determined and applied in accordance with any of the methods
described above. If, in step 1810, it is determined that a customer
record containing the determined customer identifier does not
exist, a new record based on the customer identifier is opened in
the frequent shopper database 422 (FIG. 4) in step 1814. Once the
new customer record is opened, a discount may be determined and
applied to the transaction associated with the customer identifier
in accordance with any of the methods described above.
[0129] Although the present invention has been described with
respect to a preferred embodiment thereof, those skilled in the art
will note that various substitutions may be made to those
embodiments described herein without departing from the spirit and
scope of the present invention.
* * * * *