U.S. patent application number 10/409661 was filed with the patent office on 2004-12-09 for emergency response information distribution.
This patent application is currently assigned to Royal Thoughts, LLC. Invention is credited to Menard, Raymond J., Quady, Curtis E..
Application Number | 20040247086 10/409661 |
Document ID | / |
Family ID | 25159770 |
Filed Date | 2004-12-09 |
United States Patent
Application |
20040247086 |
Kind Code |
A1 |
Menard, Raymond J. ; et
al. |
December 9, 2004 |
Emergency response information distribution
Abstract
A system and method for providing networked communication using
a public safety answering point. In one embodiment, networked
communications include providing access to an encrypted website, or
page, that is customized for a particular emergency or security
event. The website is accessible using an Internet address. In one
embodiment, access to the website is subject to access control,
such as a password. The website, and password, is available to
dispatch operators and emergency response personnel in the field.
In one embodiment, a participant can request bidirectional
communications with an operator or with a predetermined user.
Inventors: |
Menard, Raymond J.;
(Hastings, MN) ; Quady, Curtis E.; (Burnsville,
MN) |
Correspondence
Address: |
SCHWEGMAN, LUNDBERG, WOESSNER & KLUTH, P.A.
P.O. BOX 2938
MINNEAPOLIS
MN
55402
US
|
Assignee: |
Royal Thoughts, LLC
|
Family ID: |
25159770 |
Appl. No.: |
10/409661 |
Filed: |
April 7, 2003 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
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10409661 |
Apr 7, 2003 |
|
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09793373 |
Feb 26, 2001 |
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6563910 |
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Current U.S.
Class: |
379/45 ;
379/37 |
Current CPC
Class: |
H04L 63/0428 20130101;
H04L 63/08 20130101 |
Class at
Publication: |
379/045 ;
379/037 |
International
Class: |
H04M 011/04 |
Claims
1-33. (Canceled).
34. A method comprising: receiving a request for emergency service;
selecting a provider to satisfy the request; generating browser
accessible data as a function of the request; and communicating the
request and the browser accessible data to the selected
provider.
35. The method of claim 34 further including authorizing the
selected provider to access the browser accessible data.
36. The method of claim 34 wherein generating browser accessible
data includes posting data to a website.
37. The method of claim 34 wherein generating browser accessible
data includes posting data to an Internet website.
38. The method of claim 34 wherein generating browser accessible
data includes encoding data.
39. The method of claim 34 wherein generating browser accessible
data includes storing data received in the request for emergency
service.
40. The method of claim 34 wherein generating browser accessible
data includes decoding data received in the request for emergency
service.
41. The method of claim 35 wherein authorizing the selected
provider to access the browser accessible data includes allowing
the selected provider to post information to the browser accessible
data.
42. The method of claim 34 further including notifying the provider
upon receipt of the request for emergency service.
43. The method of claim 42 wherein notifying includes transmitting
a wireless message.
44. A system comprising: means for receiving an emergency request
for aid; means for generating browser accessible data as a function
of the request for aid; and means for authorizing a selected
provider to access the browser accessible data.
45. The system of claim 44 wherein the means for receiving the
emergency request for aid includes a telephone.
46. The system of claim 44 wherein the means for generating browser
accessible data includes a processor having suitable
programming.
47. The system of claim 44 wherein the means for authorizing the
selected provider to access the browser includes an audio
communication channel.
48. The system of claim 44 wherein the means for authorizing the
selected provider to access the browser includes a telephone.
49. The system of claim 44 wherein the means for authorizing the
selected provider to access the browser accessible data includes an
electronic messaging service.
50. The system of claim 44 wherein the means for authorizing the
selected provider to access the browser accessible data includes an
e-mail service.
51. An article having a machine accessible storage medium including
stored data, wherein the stored data, when accessed, results in a
machine performing the method of: generating a database of
information as a function of a received request for emergency aid;
associating the database with a browser accessible address;
granting access to the database to a selected provider; and denying
access to the database to a non-selected provider.
52. The article of claim 51 wherein generating the database
includes accessing a look-up table.
53. The article of claim 51 wherein generating the database
includes encoding audible data.
54. The article of claim 51 wherein associating the database with
the browser accessible address includes posting the database to the
browser accessible address;
55. The article of claim 51 wherein granting access includes
transmitting a key via a wireless communication channel.
56. The article of claim 51 wherein granting access includes
transmitting a key via electronic messaging.
57. The article of claim 51 wherein granting access includes
transmitting a key via electronic mail.
58. The article of claim 51 wherein denying access includes
encrypting the database.
59. The article of claim 51 wherein denying access includes
restricting access to the database.
Description
CROSS-REFERENCE TO RELATED APPLICATION(S)
[0001] This application is a continuation of U.S. patent
application Ser. No. 09/793,373, filed on Feb. 26, 2001, the
specification of which is incorporated herein by reference.
TECHNICAL FIELD OF THE INVENTION
[0002] The present invention relates generally to the field of
communications and in particular, to a network-based emergency, or
security, response communication system.
BACKGROUND
[0003] Many homes and businesses are equipped with security
systems. A typical security system includes a variety of sensors
coupled to a control panel. The sensors may be electromechanical
devices that generate an electrical signal to indicate the
occurrence of a particular condition. The control panel often
includes programming and circuitry to sound an audible alarm as
well as contact a central monitoring service. The control panel may
seize the telephone line at the building and place a telephone call
or it may transmit a wireless message using a radio communication
channel.
[0004] In many cases, the central monitoring service operator
includes a human operator. Upon receiving the alarm signal, the
central monitoring service operator interprets the data and
contacts an operator at a public safety answering point
(hereinafter "PSAP"). The central monitoring service operator, in
turn, then relays the information received with the alarm signal to
a PSAP operator. The PSAP operator further evaluates the
information received from the central monitoring service operator
and dispatches the appropriate emergency response personnel to the
site.
[0005] The PSAP operator may also receive live calls on an
emergency telephone number, such as 9-1-1 for many communities. As
with calls received from a central monitoring service, the PSAP
operator evaluates the situation presented by the caller and
dispatches the appropriate emergency response personnel to the
site.
[0006] In addition to receiving incoming calls, the PSAP operator
may also be responsible for originating outgoing calls in order to
dispatch emergency services. The PSAP operator may dispatch
emergency aid by placing a telephone call or by using a wireless
communication link. The operator placing the call verbally
communicates the information to enable a field unit to respond. The
field unit, or responding party, then renders aid based on the
information received from the PSAP operator or dispatch
service.
[0007] At some PSAP facilities, the PSAP operator receives the
incoming emergency calls and conveys the emergency data to a second
operator who then provides dispatch services.
[0008] Within the context of a security system, the central
monitoring station, or remote monitoring facility, is typically a
subscription, or fee-based, commercial service providing
around-the-clock monitoring of a security system. In addition to
monitoring security systems for alarms, the central station also
may engage in verification, or authentication, of an emergency
signal by attempting to place a telephone call to an authorized
person, which may be the homeowner. If the attempt to call the
authorized person is successful, the central station may request
the homeowner to verify the alarm signal. After the emergency call
has been verified, the central station may then place a call to the
PSAP facility which provides dispatch service.
[0009] Numerous problems accompany the system described above. For
example, the responding unit (i.e., squad car personnel, ambulance
personnel, or fire department personnel) may not receive all
information concerning the particular emergency event. Data may be
lost, or corrupted, anywhere along the communication path between
the central station and the field response unit. The classic
children's game known as "telephone" epitomizes the problems
associated with repeated human intervention in the transmission of
data. Each successive person in the chain of communication may
unwittingly introduce errors or omit critical data. The absence of
recognized standards for communicating emergency response data
appears to aggravate the communication problem.
[0010] Another problem with the current system is that the data may
be obsolete at a time when the responding unit arrives at the
scene. For example, a robber may have left the scene by the time
police arrive at a home and yet the security alarm signal indicates
that an intruder remains at the premises. Emergency services, once
dispatched, can rarely be withdrawn. Similarly, responding units
seldom have the capacity to receive updated status information
regarding an emergency situation once a dispatch has been ordered.
Thus, obsolete or erroneous data may present safety hazards for
field personnel or it may jeopardize the adequacy of the emergency
response.
[0011] Previous efforts to address problems with the present system
have been unsatisfactory. For example, enhanced 9-1-1 ("E-911")
service automatically provides a call back number and geographic
location of the caller. The location information may be used to
provide call routing to the nearest PSAP. E-911 does not address
the problems inherent in a serialized communication stream of data
from the caller, to the PSAP operator, and eventually, to the
response team. Consequently, E-911, like traditional 9-1-1 service,
may encounter problems such as lost, corrupt and incomplete
data.
[0012] For these and other reasons, the present system of
communicating emergency and security information using a PSAP is
inadequate.
SUMMARY
[0013] The above-mentioned problems with PSAP communication
systems, and other problems, are addressed by the present invention
and will be understood by reading and studying the following
specification. A system is described for network communications
using a network address. Data concerning an emergency event
detected by a security system, or received in a 9-1-1 telephone
call, is posted as a database on the network using an assigned
network address. Service providers, dispatchers, and other
authorized users can access the database using the network address.
In one embodiment, the network is the world wide web, or Internet
and the address corresponds to a URL. In one embodiment, the
database is encrypted to minimize or eliminate tampering by
unauthorized users. Encryption also enables authentication of the
data entered. In one embodiment, access to the database, or
collection of information is restricted by access control. Access
control may include a program executing on a processor or hardware
that limits access to only those users having authorization to
access the information. Other methods of restricting access, other
than those involving encryption, are also contemplated. For
example, the data may be accessible using socket communications,
thus preventing (or reducing) tampering and unauthorized
viewing.
[0014] Service providers can access the database using the network
address and a decryption key, or password. In one embodiment,
service providers, and others, access the database using a
processor executing software. In one embodiment, the software is a
network browser, such as, for example, Netscape Navigator.TM.
(Netscape Communications Corporation, Mountain View, Calif.) or
Microsoft Internet Explorer.TM. (Microsoft Corporation, Redmond,
Wash.).
[0015] In various embodiments, an assortment of user selectable
buttons are presented to the network user. One such button enables
a service provider to request bidirectional communications with an
authorized person, such as, for example, a residential owner or
tenant. One embodiment provides that actuation of a button submits
a request to monitor audio or video from a particular communication
device, preferably located near, or at the site of the sensor that
initiated communications with the PSAP facility. One such button
enables a service provider to levy a fee against a particular
financial account, such as, for example, a monetary fine for a
false alarm. One such button enables a service provider to
automatically send a query to an authorized person, or a particular
communication device, requesting that the truth or falsity of the
detected alarm is verified. One such button allows linking to an
auxiliary page, or pages, of data related to the subscriber
account, the caller's telephone number or identity, or a street
address. One such button enables a moving map function whereby
movement of a tracking device is displayed in relation to a
geographic map.
[0016] Other functions and features are contemplated using a
network-based database, optionally encrypted, for the benefit of
reliably providing emergency data to service providers. Accuracy of
the data is enhanced since the data is not manually entered into a
system multiple times. The data is nearly instantaneously available
to all authorized users on the network. Real time data allows for
dynamically updating of the database, for example with a tracking
device. Interactivity with an authorized person or communication
device also facilitates a more efficient responses since data can
be readily exchanged. Ready access to archival data and account
data further enhance the response efficiency. For example, response
performance can be evaluated more efficiently and changes
implemented with greater confidence of efficiency. A fee for a
false alarm can be efficiently assessed.
[0017] In one embodiment, the information received by the PSAP is
communicated to authorized recipients using a multicast
communication protocol. Multicasting efficiently distributes a
common message to a predetermined number of recipients using a
network.
[0018] In sum, it is believed that the present system and method
hold promise for improving the response time and efficiency during
the brief time period immediately following an emergency event,
often referred to as the "golden hour." Improved emergency response
performance during this time period may reduce property losses and
human suffering.
BRIEF DESCRIPTION OF THE DRAWINGS
[0019] FIG. 1 illustrates one embodiment of a system according to
the present subject matter wherein a caller establishes contact
with a PSAP.
[0020] FIG. 2 illustrates one embodiment of the present system
wherein an emergency event communicates a signal to a central
station.
[0021] FIG. 3 illustrates a view of a portion of a database
operable with the present system.
[0022] FIG. 4 illustrates networked communications using linked
pages in accordance with one embodiment of the present system.
[0023] FIGS. 5A-5E illustrate various configurations for confirming
an alarm signal in accordance with one embodiment of the present
system.
DETAILED DESCRIPTION
[0024] The following detailed description refers to the
accompanying drawings which form a part of the specification. The
drawings show, and the detailed description describes, by way of
illustration, specific illustrative embodiments in which the
invention may be practiced. These embodiments are described in
sufficient detail to enable those skilled in the art to practice
the invention. Other embodiments may be used and logical,
mechanical, and electrical changes may be made without departing
from the scope of the present invention. The following detailed
description is, therefore, not to be taken in a limiting sense.
[0025] FIG. 1 illustrates one embodiment of a system according to
the present subject matter, herein denoted in the figure as system
100. In one embodiment, the system is embodied in software,
firmware or hardware adapted to implement particular functions as
described herein. In FIG. 1, caller 102 in an emergency situation
is shown engaged in a communication session with PSAP 120. Caller
102 in the figure is shown operating cellular telephone 105 and the
communications with PSAP 120 are conducted on communication link
110. In most cases, caller 102 will contact PSAP 120 by dialing an
emergency response telephone number, which, in one embodiment, is
telephone number 9-1-1. Other emergency access numbers may be used.
Typically, telephone calls placed to 9-1-1 are automatically routed
to a nearby PSAP facility. In some municipalities, the 9-1-1
service may also automatically provide the PSAP facility with a
call back telephone number or automatic location information.
[0026] In accordance with one embodiment of the present subject
matter, information from caller 102 is received, at PSAP 120, by a
human telecommunications operator or by a processor suitably
programmed to receive audible data. The information received from
caller 102 is encoded in a database. The database includes such
information as may be used in formulating a suitable response to
the emergency situation presented by caller 102. For example, in
one embodiment, the database includes the caller's name, telephone
number, location of the emergency situation, the type of emergency
assistance requested, and when appropriate, the number of injured
people.
[0027] In one embodiment, the database is posted as a document on
the Internet. In one embodiment, the database is formatted as a web
page and is accessible using the world wide web. In one embodiment,
the address of a web page is a URL (Uniform Resource Locator). In
one embodiment, the database is formatted in HTML (HyperText Markup
Language). In one embodiment, one or more embedded links provide
access to one or more other linked documents. Linked documents may
include additional information corresponding to the emergency
event, caller 102, or other people or places. For example, in one
embodiment, a linked document provides medical information or
health history information, received from a treating facility, for
a particular person.
[0028] The database, or collection of information, may be created
by various methods. For example, in one embodiment, emergency
information is used to create a web page in real time. In one
embodiment, a separate web page is created for each emergency. In
one embodiment, a central repository of data is created and the web
page includes links to the various elements within the database.
Other methods of creating a web page are also contemplated.
[0029] In FIG. 1, PSAP 120 posts the database on network 140 using
link 130. In one embodiment, link 130 is a connection to the
Internet via an ISP (Internet Service Provider), an online service
(such as America Online) or by other means of accessing the
Internet.
[0030] In one embodiment, network 140 is a communication network
with broad-based accessibility and allowing for the exchange of
data. In one embodiment, access to network 140 is by a wired or
wireless device. Network 140 permits multiple simultaneous users
and allows for data entry and data retrieval. In one embodiment,
network 140 is the Internet. The database posted on network 140 may
exist on a server located at PSAP 120 or on a server or in memory
located at another location unrelated to the emergency event. In
the figure, network 140 is illustrated in a cloud-like manner to
graphically illustrate the distributed nature of network 140.
[0031] In FIG. 1, service provider 150 accesses network 140 using
wireless link 145. Service provider 150 is illustrated here as a
tow truck. In one embodiment, service provider 150 is any of a
number of other types of emergency service providers. For example,
in various embodiments, service provider 150 is an ambulance, a
paramedic unit, a rescue helicopter, a police squad car, a fire
truck, or a paramedic or emergency response unit. In one
embodiment, service provider 150 includes a wearable computer or
Internet appliance.
[0032] Wireless link 145 enables service provider 150 to access the
database on network 140. In one embodiment, service provider 150
includes a wireless Internet communication device. Examples of
wireless devices include, Palm.TM. VII personal data assistant
(Palm, Inc., Santa Clara, Calif.) and Handspring Visor.TM. personal
data assistant (Handspring Inc., Mountain View, Calif.) and
others.
[0033] In the figure, link 125 provides a communication channel
between service provider 150 and PSAP 120. In one embodiment, PSAP
120 provides notification to service provider 120, via link 125,
that an emergency event has occurred. In one embodiment, link 125
includes network 140. In one embodiment, link 125 includes a
communication channel independent of network 140. In various
embodiments, link 120 includes an e-mail correspondence, a wireless
communication message, a web communication link, a wired
communication link (such as a telephone), or other communication
link. Link 125 also provides the communication channel by which
service provider 150 receives the network address for the database
associated with a particular emergency event. In one embodiment,
network 140 employs "pull" technology, in which case, link 125
provides notification to service provider 150 that data is
available for pulling, or downloading, from the network. In one
embodiment, network 140 employs "push" technology, in which case,
data posted by PSAP 120 is sent to service provider 150 without
service provider 150 first submitting a request for data. In one
embodiment, the data is pushed to service provider 150
periodically, sporadically, or on an as needed basis.
[0034] Link 125 also represents a communication channel by which
PSAP 120 and service provider 150 exchange a key, or password, for
use in a secure communication system. A secure communication system
can be advantageous for a number of reasons. First, a secure system
provides a measure of protection against unauthorized
eavesdropping. Eavesdropping may be problematic in criminal
matters, for example, where police forces are attempting to
implement a swift response to a crime in process. Second, a secure
system provides a measure of protection against tampering of
information during transit. Tampering, like eavesdropping, may be
problematic in criminal matters. Third, a secure system provides
protection against one party impersonating the identity of another.
Other attributes of a secure system include heightened privacy,
improved authentication of communications, and improved protection
against later repudiation.
[0035] In one embodiment, communications using network 140 includes
exchanging encrypted data using an encryption system, such as, for
example but not by way of limitation, symmetric-key encryption or
asymmetric-key encryption. In most symmetric-key encryption
systems, both parties to a communicated message employ the same
password, or key. The security of such a system requires that the
key remain secret from outsiders. In one embodiment of the present
system, the key is known by PSAP 120 and by service provider
150.
[0036] Asymmetric-key encryption, sometimes referred to as
public-key encryption, on the other hand, employs both a public key
and a private key. The public key is widely distributed, or
published, and the private key remains secret. Data encrypted with
a public key can be decrypted only with a corresponding private
key. For example, in one embodiment of the present system, PSAP 120
uses the public key of a particular service provider 150 to encrypt
data for receipt by the particular service provider 150. Service
provider 150 decrypts the data using their private key and then
provides services accordingly.
[0037] Combinations of symmetric-key and asymmetric-key encryption
systems are also possible and within the scope of the present
system. For example, in one embodiment, several service providers
150 share a common public key and thus each can enjoy access to
data posted on network 140 by PSAP 120. Other combinations and
permutations of encryption systems are also contemplated.
[0038] Multicasting using network 140 entails multiple receivers
for a single message. In one embodiment, PSAP 120 transmits a
multicast message, having content corresponding to the database
generated upon receiving the emergency signal, for receipt by
multiple service providers. For example, in one embodiment, the
multicast message, or datagram, includes a request for assistance
from police, fire and medical emergency service providers. In each
case, the responding service providers can access the database
posted by PSAP 120. In one embodiment, more potential service
providers can access and review portions of the data posted by PSAP
120 than actually provide emergency services. In one embodiment,
multicasting is in accordance with IP Multicasting standards (such
as the Internet Multicast Backbone, MBONE) or in accordance with
other generally accepted protocols.
[0039] The emergency scenario, communication links, and aid
facilities shown in FIG. 1 are illustrative but not limiting. For
example, in one embodiment, rather than a cellular telephone,
caller 102 uses a wired connection and a conventional telephone to
contact PSAP 120. As another example, in one embodiment, caller 102
uses a radio to contact PSAP 120. Other means of communicating with
PSAP 120 are also contemplated. In addition, multiple PSAP
facilities, or emergency response centers, may participate in the
communication system. For example, in one embodiment, a state
trooper headquarters can receive an emergency telephone call and
post data using network 140 for access by emergency response
service providers 150.
[0040] FIG. 2 illustrates another embodiment of system 100. In the
figure, emergency event 165 is detected and an electrical signal is
communicated to central station 160 via link 170. Here, the figure
shows emergency event 165 as a fire at building 162. A suitable
sensor is coupled to link 170 at building 162. In various
embodiments, the sensor is a smoke detector, a fire detector, a
temperature detector, an intrusion detector, an infrared detector,
a motion detector, a door contact switch, a glass breakage detector
or any of a number of other sensors operable with a security
system.
[0041] Central station 160 receives notification of the detected
event, here, illustrated as emergency event 165. Typically, a
residential or commercial security system includes detectors and an
alarm. Often, security systems include a telephone or wireless
connection to a central station or monitoring service. The central
station includes one or more telecommunication operators that
monitor incoming alarm signals from sensors and detectors installed
at a subscriber facility, herein shown as building 162. In one
embodiment, the subscribers' facility is a residential dwelling,
commercial office space or other property or place.
[0042] The alarm signal is transmitted from the monitored property
to central station 160, on link 170. In various embodiments, link
170 includes a wired or wireless communication channel. At central
station 160, a telecommunication operator is notified upon
receiving the signal indicating detection of emergency event 165.
The telecommunication operator, having access to account
information associated with monitored property 162, typically will
make a determination, based on the nature of the incoming call and
the available account information, as to the validity of the
received alarm signal. For example, in one embodiment, the
telecommunication operator can attempt to establish telephone
contact with the homeowner, building owner, or other designated
person to determine if the received signal is truly or falsely
indicating an emergency. If the telecommunication operator is
unable to establish that the received signal is a false alarm, or
is falsely indicating an emergency, then the telecommunication
operator posts a database on network 140 using link 180. In various
embodiments, link 180 includes an ISP, an online service or other
connection to network 140. In various embodiments, the database
corresponding to the detected emergency event, includes, but is not
limited to, data fields such as street address, time of day, nature
of emergency, telephone call back number, priority code, event
code, or other such fields. In one embodiment, the
telecommunication operator posts the database using a processor
executing suitable software. In one embodiment, the database is
posted on the Internet or world wide web. In one embodiment, the
database is encrypted to prevent unauthorized tampering,
authentication, and privacy. The telecommunication operator may be
replaced, or augmented, by an automatic dispatch system.
[0043] Using link 175, central station 160 communicates with PSAP
120. In various embodiments, link 175 includes an e-mail
correspondence, a wireless communication message, a web
communication link, a wired communication link (such as a
telephone), or other communication link. In various embodiments,
link 175 includes communicating using network 140 or a
communication channel independent of network 140. In one
embodiment, link 175 is used to communicate a password, or key,
between PSAP 120 and central station 160. Link 175 may include the
exchange of data using various protocols, including, for example
but not by way of limitation, extensible markup language (XML),
Hypertext markup language (HTML), wireless markup language (WML), a
socket connection, e-mail, including simple mail transfer protocol
(SMTP), Transmission Control Protocol/Internet Protocol (TCP/IP) or
other communication protocol.
[0044] PSAP 120 is coupled to network 140 by a network connection,
which, in various embodiments, includes an ISP, an online service,
or other connection, by link 130. In one embodiment, PSAP 120 uses
a browser operating on a processor to access the database on
network 140. A password, or key, held by PSAP 120, permits an
encrypted database to be accessed.
[0045] PSAP 120, in turn, provides dispatch services in response to
emergency event 165. In one embodiment, an operator at PSAP 120
evaluates the contents of the database and determines a suitable
response. In one embodiment, a processor, executing suitable
programming, access the database on network 140 using link 130, and
determines a suitable response. PSAP 120 then contacts responding
unit 150 and grants access rights to the database on network 140.
In one embodiment, granting access includes providing the web
address and access key, or password, to the responding unit. In the
figure, responding unit 150 receives communications, from PSAP 120,
on link 125. In various embodiments, link 125 includes
communicating using network 140 or a communication channel
independent of network 140. Here, responding unit 150 is
illustrated as a fire truck. Responding unit 150 is equipped with
hardware and software to enable accessing network 140. Responding
unit 150, with password and network address, then are able to
access the database and receive information to assist in responding
to emergency event 165.
[0046] The database posted on network 140 may exist on a server
located at PSAP 120, at a server or memory located at central
monitor station 160, or on a server or in memory located at another
location unrelated to the emergency event.
[0047] Other implementations of system 100 are also contemplated.
For example, in one embodiment, a vehicle is equipped with global
positioning system (GPS) receiver and a digital data transmitter,
and a vehicle theft detector. In one mode of operation, the theft
detector senses unauthorized movement of the vehicle and transmits
an electronic signal indicating such theft. The wireless signal is
received by a central station as previously described. In one
embodiment, the wireless signal received by the central station is
interpreted by a processor or by a human telecommunications
operator. The GPS receiver, in conjunction with the wireless
transceiver, provides positional information concerning the vehicle
to the central station. As previously described, the central
station posts a database concerning the detected event, and in this
example, that is, a vehicle theft. When the vehicle is in motion,
position data from the GPS receiver provides a stream of real time
data corresponding to the movement of the vehicle. The movement of
the vehicle can thus be tracked using a moving map display as part
of the database posted on network 140. In one embodiment, the
movement of the vehicle is depicted on a moving map as a traveling
icon. The scale, view, and orientation of the traveling icon
(corresponding to movement of the vehicle), relative to the map
display, are user selectable via buttons from a browser coupled to
the web site on the Internet. Consequently, emergency response
personnel, for example in a police squad car, can access the
database posted on the web and monitor, in real time, the movement
of the stolen vehicle. The foregoing example concerning a stolen
vehicle is offered by way of example only, and is not to be
construed as a limitation of the present subject matter. In one
embodiment, movement of a vehicle, as depicted by the present
system, provides information about movement of a person or other
object, such as, for example a suitcase of money, within the
vehicle. In one embodiment, movements of an object can be
monitored. By way of example, in various embodiments, automobiles,
aircraft with transponder generated-web page, water craft, and
objects can be monitored. In one embodiment, the transponder
transmissions from an aircraft are translated to a web site for
which a password or key is used to gain access to the web site.
Authorities can thus monitor location of moving objects or
persons.
[0048] In addition to monitoring functions using a website, one
embodiment provides a level of remote control also using a website.
In one embodiment, a transceiver coupled to an actuator, or other
device, can be controlled from a website using the present system.
For example, a police officer pursuing a stolen vehicle can
transmit a command, using the website, to disable the vehicle. An
electromechanical actuator coupled to a wireless transceiver may
terminate the fuel flow, unpower the engine ignition system, or
disable (or enable) any other system in the vehicle. As another
example, the website may allow a fire or medical rescue person
using a browser to remotely unlock an entry door to allow access to
the premises. Other systems that may be controllable through a
website include heating, ventilating and air conditioning (HVAC)
equipment, an elevator in a building, door locks on a car or
building, or other such devices or systems.
[0049] FIG. 3 illustrates a portion of a database 200 according to
one embodiment of the present subject matter. In the figure,
database 200 is accessible at a website having a URL as indicated
in the address field 205. In one embodiment, database 200 is
implemented in Hypertext Markup Language (HTML). In various
embodiments, some, or all of the fields herein are displayed to a
responding facility. In addition, some or all of the fields can be
edited by a responding, or authorized, facility. Editing includes
initial entry of data as well as deletion of any previously entered
data. In one embodiment, data is entered, or edited, using a
standard keyboard, voice recognition software, look-up tables,
templates, or other means of data entry.
[0050] Upon receipt of the electrical signal from a sensor at the
emergency event 165 (in FIG. 2) or the request for emergency
assistance from caller 102 (in FIG. 1), central station 160, or
PSAP 120 assigns event code 210 corresponding to the particular
emergency event. In one embodiment, data in field 210 is manually
or automatically generated and inserted into database 200. In an
embodiment where the emergency event can be associated with a fixed
street address (such as for example, a fire, a robbery, or an
unauthorized intrusion), or otherwise where relevant, the street
address is manually inserted into database 200 at field 215 or
automatically determined. In the case of a central station
monitoring security of a subscriber premises, one embodiment
provides that account information appears in field 220. In
addition, the name of a contact person for the account (which, in
various embodiments, includes a homeowner or other person having
control over the premises), as well as the telephone and other
contact information, for the person, is provided in field 225. In
field 230, the service zone is entered manually, calculated, or
otherwise entered. The service zone, in one embodiment, relates to
the portion of a monitored area for which the emergency event 165
is occurring. In one embodiment, the service zone relates to the
geographical region of a particular jurisdiction and is associated
with a zone of coverage for a particular rescue or emergency
response provider. Fields marked time 235 and date 240 relate to
the time and date of the event giving rise to the emergency event
165. Fields 245, 250, 255 and 260, labeled herein as medical, fire,
police and other, respectively, are selected manually or
automatically by the telecommunications operator at the central
station 160, PSAP 120, or by other means. In one embodiment,
remarks 265 is a note field for entering textual data that may not
be suitable for the database fields otherwise provided.
[0051] In the embodiment shown, a series of selectable buttons, or
options, are included in database 200. Some, none or all of the
various buttons described herein are operable, or appear, in the
display of the database presented to field response personnel. For
example, in one embodiment, request communication button 270 is
available in particular emergency situations. In one embodiment,
field response personnel, PSAP personnel, central station
personnel, or others having access to database 200 can select this
button to request communications. When not available, one
embodiment of the present system provides that this button
disappears or appears in shaded form, thus indicating that the
button is not available. When button 270 selected, one embodiment
provides that communications are established with a caller that
previously contacted PSAP 120. In various embodiments, the
communications are directed to an agent, or principal, associated
with the premises if the emergency event is a detected event using
a security system component. In one embodiment, the selection of
button 270 provides access to a further menu including a list of
selectable persons with whom to attempt to contact. In one
embodiment, failure to connect with a first choice is followed by
an attempt to contact an auxiliary person.
[0052] In one embodiment, audio transducers coupled to a browser in
a field response unit allow bidirectional communications to proceed
using streaming audio and voice over data technology. In one
embodiment, the communications includes an e-mail or pager message
directed to a predetermined person. In various embodiments,
communications include voice over IP (Internet Protocol)
technology, digital simultaneous voice and data technology, or
voice and data communications over a radio network. In one
embodiment, a telephone coupled to the field response unit's
browser provides communications. The communications can be
bidirectional or unidirectional. In the examples enumerated above,
the communications are bidirectional. One embodiment provides
unidirectional communications. For example, unidirectional
communications are provided with a particular type of sensor within
a security system. For instance, with a security system having a
glass breakage detector, ambient audio signals may be detectable
and thus, if button 270 is selected, audible sounds at the premises
are transmitted and played aloud on a speaker associated with the
field service personnel over their browser or other software. In
one embodiment, selection of button 270 activates a still, or
video, camera at the location of the emergency event. An image
captured by the camera is then displayed on a service provider's
network communication device, or browser.
[0053] In one embodiment, the browser in the field response unit
submits the request to establish communications. In one embodiment,
the subsequent communications are conducted using network 140. In
one embodiment, the subsequent communications are conducted using a
communication channel other than that provided by network 140, such
as, for example, a wired or wireless communication channel.
[0054] In one embodiment, actuation of button 270 transmits a pager
signal for receipt by an authorized person. The authorized person
is one having a controlling interest over the premises. In various
embodiments, the pager signal is a one way pager signal or a
two-way pager signal in which case, a response from the page signal
recipient is requested. In one embodiment, a two-way pager signal
requests that the recipient confirm the need for an emergency
response to a detected event or it provide an opportunity for the
recipient to cancel an emergency response that has already
commenced.
[0055] View archival data button 275, when available, provides
access to historical data relating to either the person, place, or
thing associated with the emergency event. For example, in the case
of a security system with a central station, the historical data
includes data relative to the premise's owner, the premises street
address, the security system installed, or other relevant
parameter. In the case of a 9-1-1 telephone call, one embodiment
provides that the historical data is associated with a particular
telephone number, person, or street address.
[0056] Levy false alarm fine button 280 provides a field response
unit 150, central station 160 or PSAP 120 with the ability to
assert a monetary fine against a particular account. In various
embodiments, the account is a caller's cellular telephone number or
a subscriber's security system monitoring account. Some
municipalities and central stations control and discourage false
alarms by attempting to levy a fine against a subscriber.
[0057] View map button 285 provides a graphical map illustrating
the emergency event 165. In one embodiment, the map represents a
static location such as an address or site where a detected event
has occurred. In one embodiment, the map illustrates movement of a
vehicle, person, or other thing, in the manner previously described
and the movement is denoted by movement of a graphical image on the
screen of the browser. In one embodiment, the map includes textual
or graphical data providing driving directions to facilitate timely
arrival of emergency service personnel at the scene. In one
embodiment, data from other sources is depicted graphically on the
map image. For example, one embodiment provides that road
construction data, roadway traffic volume data, speed limit data or
other information is presented graphically to field response
personnel to facilitate prompt arrival at an emergency scene.
[0058] Edit data fields button 290 enables a field response person,
central station operator, or PSAP operator to manually or
automatically edit data in selected fields of database 200. In one
embodiment, the entry of data into the fields is by selection of
menu options using a point-and-click technique. In one embodiment,
the data is manually entered using a keyboard or other data entry
means. Editing includes initial data entry, altering existing
fields and deletion of data previously entered.
[0059] Matter disposition button 295 provides data that can be
helpful in the later analysis and review of an emergency event. In
one embodiment, selected people (for example, field personnel,
central station personnel, PSAP personnel, or homeowner) have
access to button 295 and when actuated, are able to view the
disposition or outcome of a particular emergency event. In one
embodiment, button 295 enables an editing function that allows
editing, entry, or deletion of data, using predetermined data
fields or menu options, or textual data entry. For example, one
embodiment allows a homeowner to review the outcome of an alarm
signal that may have occurred at a time when the homeowner was not
present. In addition, others in the security service industry may
derive valuable information from statistical analysis and study of
historical data related to emergency responses. Other buttons are
also contemplated. For example, the screen may include a button to
control or operate a mechanical actuator. In one embodiment, a
button controls a lock on an entry door. Actuation of the button
toggles the lock from a locked to an unlocked position.
[0060] In one embodiment, the database is implemented using
Extensible Markup Language (XML), developed by the World Wide Web
Consortium (W3C). XML, a variant of HTML, allows system designers
to create customized tags for defining, transmitting, validating
and interpreting data between different applications and
organizations. Using XML, for example, central station 160 can post
a website indicating that a burglary is in process, and later, a
police officer using a wireless browser, can upload data to the
website providing a description of the getaway car. In this
example, additional data is posted to the website using customized
tags. The database application running on a processor at central
station 160 need not be compatible with the browser software
executing on the processor used by the police officer.
[0061] FIG. 4 illustrates one embodiment of the present subject
matter. In the embodiment shown, central station 160 includes
server 164. In one embodiment, server 164 includes the database
generated by the telecommunication operators of station 160. Server
164, linked to central station 160 by communication link 162,
provides hosting services for database 200. In the embodiment
shown, web page 141, having a particular URL address, displays the
content of database 200. For example, in one embodiment, page 141
includes subscriber account information. In one embodiment, page
141 also includes hyperlink 142, which, when selected, causes the
browser to display the content of web page 143. In one embodiment,
web page 143 provides additional information, such as for example,
a real time video depiction or graphical illustration of a building
layout. In one embodiment, access to the web pages posted by server
164 requires entry of a valid password, or key. In various
embodiments, holders of valid passwords, or keys, include the
homeowner (or subscriber), selected PSAP personnel, or others.
[0062] A homeowner or subscriber may choose to access the web page
in order to assess the outcome of a particular emergency call. For
example, data available at the web page may show indicate the
response time before arrival of the police or fire department. Such
information may also be valuable for municipalities in evaluating
the adequacy of their emergency services. Other information may be
made available to the homeowner, including notes from a responding
police officer.
[0063] Other applications of the present system are also
contemplated. In addition to alarm services, one embodiment of the
present system facilitates card access systems. For example, in one
embodiment, an attempt to gain access to a secure area triggers the
creation and posting of an encrypted database on a network. Those
having security to view the database, using the network, are then
able to view the database and arrest movement within the secured
area, using a wired, or wireless, communication channel to operate
electromechanical equipment and actuators.
[0064] In one embodiment, medical or health information is provided
to emergency service providers using the present system. Many
facilities or institutions maintain medical or health information
for participants. For example, elderly care residences, managed
care facilities and a medical care facilities typically maintain a
database reflecting individual patient health or medical
information. Also, penal institutions often maintain health records
for inmates. In one embodiment of the present system, data
maintained by such institutions can be merged with data
corresponding to an emergency event and disseminated using a
network. Responding service providers are then able to access the
medical history and provide care tailored to the individual needs
of the patient.
[0065] In one embodiment, the database of information is updated as
new information is received. Multiple sensors or detectors in a
security system can provide updated information during the course
of an emergency event at a protected premises. The updated
information may enable a more efficiently targeted response to the
emergency event. Also, as additional information concerning an
unmonitored event is received, the information can be posted on the
network for the benefit of service providers. Real time updates of
information posted to the network ensures that field response
personnel have as much information as possible with which to tailor
their response.
[0066] In one embodiment of the present system, the homeowner, or
subscriber provides a verification signal to indicate that the
emergency signal corresponds to a genuine emergency and not a false
alarm. Security alarms signals are often associated with false
alarms. By providing homeowner verification with the alarm signal,
it is believed that emergency personnel will provide better
emergency response services. In one embodiment, the website also
includes contact information to allow a responding party to
immediately establish communication with the homeowner. For
example, the website may include a hyperlink button to talk with
the homeowner using the Internet. Emergency personnel may
communicate with the homeowner and receive information that can
further assist in tailoring a suitable response to the emergency
situation. By way of example, the homeowner may be able to provide
information as to the contents of a building to fire department
personnel.
[0067] Various means of verifying an alarm signal are contemplated,
including those illustrated in FIGS. 5A-5E. In FIGS. 5A-5E, sensor
590 may be an individual security sensor or it may be a complete
security system. In addition, sensor 590 may be a smoke detector,
fire detector, or other sensor of danger that threatens property or
humans. Homeowner 580 may be a property owner, landlord, tenant, or
other person authorized to take action with respect to the
particular premises monitored by sensor 590 or otherwise empowered
to confirm or deny an emergency condition.
[0068] At FIG. 5A, alarm signal 500 from sensor 590 is directed to
central monitor station 160. Central monitor station 160 then sends
message 520 to homeowner 580 (or other responsible party) along
with a request for a reply. Reply 525 from homeowner 580 may
include a confirmation of the alarm, denial of the alarm, or it may
include additional information or particular instructions. Reply
525 is received by central monitor station 160, and where
appropriate, emergency services are dispatched using PSAP 120 in
accordance with information, or instructions, received from
homeowner 580. PSAP 120 receives the request for dispatch on link
530.
[0069] At FIG. 5B, alarm signal 500 is sent to central monitor
station 160 which then bundles appropriate dispatch information
with the alarm signal and forwards message 535 to homeowner 580.
Rather than replying to central monitor station 160, homeowner 580
confirms the emergency by forwarding the dispatch information
directly to PSAP 120 for further processing using link 540.
[0070] At FIG. 5C, alarm signal 510 is sent to homeowner 580 before
delivery to central monitor station 160. Homeowner 580 confirms the
alarm signal by the act of forwarding the signal to central monitor
station 160 using link 545. Homeowner 580 may forward additional
information as well. Central monitor station 160, after having
received the signal, then arranges the dispatch of emergency
services by contacting PSAP 120 using link 550.
[0071] At FIG. 5D, alarm signal 510 is directed to homeowner 580
and then forwarded, if confirmed, to a dispatch service, such as
PSAP 120 using link 555. In this embodiment, the central monitor
station is omitted.
[0072] At FIG. 5E, alarm signal 510 is sent to homeowner 580 and if
confirmed by homeowner 580, to central monitor station 160 using
link 560. Central monitor station 160 replies to homeowner 580 with
appropriate dispatch information using link 565. Homeowner 580 then
forwards the alarm signal and dispatch information received from
central monitor station 160 to PSAP 120 or other service.
[0073] In one embodiment, homeowner 580, or other responsible user
or party, receives an e-mail message including a request for
confirmation of an alarm signal. The message provides one or more
user selectable hyperlinks or control buttons. The user is prompted
with a question and given an opportunity to select a button, or
hyperlink, with which to respond. In one embodiment, the buttons
are labeled "confirm" and "deny" and the question calls for the
user to authenticate an alarm signal. If the user selects the
"confirm" button, then parties responding to the emergency, or
alarm, can proceed with confidence that it is unlikely to be a
false alarm. Furthermore, the responding party may opt to select a
button appearing on their screen which submits a request to engage
in bidirectional communications with the user.
[0074] In one embodiment, video information is presented using the
website. The output signal of a video camera at the emergency site
is coupled to a communication network. The video is captured, or
streamed, from the network to the website accessible to a
responding party.
[0075] In addition to those presented in FIGS. 5A-5E, various other
combinations of messages and signal routing are also contemplated.
In the foregoing examples, the alarm signal, message, or the reply,
may be transmitted using wired or wireless systems. For example,
the alarm signal may be transmitted from the security sensor to the
central station using a public switched telephone network and the
message to the homeowner may use a wireless two-way pager or
cellular telephone protocol. In addition, the communication between
the PSAP and the central station may proceed using one
communication protocol and the communication between the PSAP and a
police officer, or other responding party, may use a second
communication protocol.
CONCLUSION
[0076] Although specific embodiments have been illustrated and
described herein, it will be appreciated by those of ordinary skill
in the art that any arrangement which is calculated to achieve the
same purpose may be substituted for the specific embodiment shown.
This application is intended to cover any adaptations or variations
of the present invention.
* * * * *