U.S. patent application number 10/758172 was filed with the patent office on 2004-08-05 for method and system for controlling and auditing content/service systems.
This patent application is currently assigned to Accelerate Interactive, Inc.. Invention is credited to Allibhoy, Nizar, Elliott, L. Dane, Fernandez-Silva, Joaquin, Johnson, Stephen M..
Application Number | 20040153385 10/758172 |
Document ID | / |
Family ID | 39484485 |
Filed Date | 2004-08-05 |
United States Patent
Application |
20040153385 |
Kind Code |
A1 |
Allibhoy, Nizar ; et
al. |
August 5, 2004 |
Method and system for controlling and auditing content/service
systems
Abstract
An improved interactive network system is provided that allows
the Network Operator to control the transfer of information to and
from the network end users, the system preferably using triggers or
markers embedded within the programming broadcast to users via the
network. As a consequence of this system, the Network Operator is
able to efficiently garner revenues from third parties transacting
business over the network and to control the look and feel of
programming offered to network users. Additionally the system can
be used as a means of limiting network access, filtering
programming, providing on-screen graphics or audible signals for
particular programming types or providers, bookmarking programming,
profiling network users, targeting advertising, and simplifying
network transactions.
Inventors: |
Allibhoy, Nizar;
(Northridge, CA) ; Elliott, L. Dane; (Hermosa
Beach, CA) ; Fernandez-Silva, Joaquin; (Manhattan
Beach, CA) ; Johnson, Stephen M.; (Burbank,
CA) |
Correspondence
Address: |
Edwin H. Taylor
Blakely, Sokoloff, Taylor & Zafman LLP
7th Floor
12400 Wilshire Boulevard
Los Angeles
CA
90025
US
|
Assignee: |
Accelerate Interactive,
Inc.
Los Angeles
CA
90064
|
Family ID: |
39484485 |
Appl. No.: |
10/758172 |
Filed: |
January 14, 2004 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
|
|
10758172 |
Jan 14, 2004 |
|
|
|
09635737 |
Aug 9, 2000 |
|
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60203461 |
May 11, 2000 |
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Current U.S.
Class: |
705/35 ;
709/228 |
Current CPC
Class: |
G06Q 20/0855 20130101;
H04L 67/306 20130101; G06Q 30/0251 20130101; H04N 21/4722 20130101;
G06Q 20/3674 20130101; H04N 21/8586 20130101; G06Q 40/00 20130101;
G06Q 30/08 20130101; G06Q 20/027 20130101; H04N 21/8106 20130101;
H04L 69/329 20130101; G06Q 20/382 20130101; G06Q 30/02 20130101;
G06Q 20/401 20130101; G06Q 20/3821 20130101 |
Class at
Publication: |
705/035 ;
709/228 |
International
Class: |
G06F 017/60; G06F
015/16 |
Claims
What is claimed is:
1. A method of tracking a plurality of financial transactions
between a user receiver and at least one content provider coupled
to the user receiver by a network, wherein the tracking is
performed by a third party separate from the user receiver and
separate from the at least one content provider, the method
comprising the steps of: storing preliminary information for each
of the plurality of financial transactions in a third party
controlled data base; obtaining supplemental information for each
of the plurality of financial transactions in said third party
controlled data base, wherein said obtaining step is performed by
the third party; storing said supplemental information for each of
the plurality of financial transactions in said third party
controlled data base; displaying summary information for each of
the plurality of financial transactions upon receipt of a display
request from the user receiver, wherein said summary information is
comprised of at least a portion of said stored preliminary
information; permitting selection of one or more of the financial
transactions by the user receiver for finalization; finalizing said
selected one or more financial transactions; and providing
transaction finalization information to each of the at least one
content providers affected by said selected one or more financial
transactions.
2. The method of claim 1, further comprising the step of displaying
at least one advertisement simultaneously with said summary
information.
3. The method of claim 2, wherein said at least one advertisement
includes linking information to a specific content provider.
4. The method of claim 1, wherein said summary information is
comprised of purchase tracking information.
5. The method of claim 1, wherein said summary information is
comprised of purchase status information.
6. The method of claim 1, further comprising the steps of:
determining display capabilities for the user receiver; and
matching a format corresponding to said displayed summary
information to said determined display capabilities.
7. The method of claim 1, wherein said finalizing step is further
comprised of the step of displaying at least one checkout display
screen.
8. The method of claim 7, further comprising the step of displaying
at least one advertisement simultaneously with said at least one
checkout display screen.
9. The method of claim 8, wherein said at least one advertisement
includes linking information to a specific content provider.
10. The method of claim 1, wherein said displayed summary
information is displayed as a semi-transparent screen overlay.
11. The method of claim 6, wherein said displayed summary
information utilizes only a portion of said determined display
capabilities of the user receiver.
12. The method of claim 1, further comprising the steps of:
permitting selection of one or more of the financial transactions
by the user receiver for additional information inquiry; obtaining
said additional information for said selected financial
transactions from said third party controlled data base; and
displaying said additional information for said selected financial
transactions.
13. The method of claim 1, further comprising the steps of:
permitting selection of one or more of the financial transactions
by the user receiver for additional information inquiry; obtaining
said additional information for said selected financial
transactions from the at least one content provider affected by
said selected one or more financial transactions; and displaying
said additional information for said selected financial
transactions.
14. The method of claim 1, wherein the step of finalizing said
selected one or more financial transactions is performed by a
network operator.
15. The method of claim 1, further comprising the step of charging
each of the at least one content providers affected by said
selected one or more financial transactions.
16. The method of claim 15, wherein said charging step is performed
by an operator of said network.
17. The method of claim 15, wherein said fee is based on a total
number of finalized financial transactions.
18. The method of claim 15, wherein said fee to a specific content
provider of said at least one content providers is based on a total
number of finalized financial transactions occurring between said
user receiver and said specific content provider.
19. The method of claim 15, wherein said fee is based on a cost
associated with said finalized financial transactions.
20. A network-based system for supporting a financial transaction,
the system comprising: a network; a content provider coupled to
said network, wherein said content provider supplies enhanced
content programming relating to said financial transaction; a
receiver coupled to said network, said receiver capable of
receiving said enhanced content programming and interacting with
said content provider via said network; third party means for
intercepting data relating to the financial transaction flowing
between said content provider and said receiver via said network;
third party means for directly obtaining supplemental information
from said content provider relating to the financial transaction; a
database coupled to said network and said third party means for
storing at least a portion of said intercepted data and said
supplemental information; third party means for selecting a portion
of said stored data and information to be displayed; a display
coupled to said receiver for displaying said selected portion of
said stored data and information; third party means for finalizing
the financial transaction with said receiver; and third party means
for providing financial transaction finalization information to
said content provider.
21. The system of claim 20, wherein said third party intercepting
means detects triggers contained within said enhanced content
programming.
22. The system of claim 20, wherein said receiver is selected from
the group consisting of set-top boxes, telephones, PDAs, and
computers.
23. The system of claim 20, wherein said network is selected from
the group consisting of cable, fiber optics, telephone lines,
terrestrial broadcast systems, and satellite broadcast systems.
24. The system of claim 20, further comprising: means for
determining a set of display capabilities for said receiver; and
third party means for formatting said selected portion of said
stored data and information to correspond to said set of display
capabilities.
25. The system of claim 20, wherein said displayed selected portion
of said stored data and information is a semi-transparent
overlay.
26. The system of claim 20, wherein said displayed selected portion
of said stored data and information utilizes only a portion of a
screen corresponding to said display.
27. The system of claim 20, wherein said third party intercepting
means, said third party means for directly obtaining supplemental
information, said third party selecting means, said third party
finalizing means, and said third party means for providing
financial transaction finalization information is a third party
controller coupled to said content provider and to said receiver
via said network.
28. The system of claim 20, further comprising third party means
for displaying at least one advertisement on said display, said at
least one advertisement displayed simultaneously with said selected
portion of said stored data and information.
Description
RELATED APPLICATIONS
[0001] This application is a continuation-in-part of and claims the
benefit of U.S. Application No. 60/203,461, filed May 11, 2000, the
disclosure of which is incorporated by reference.
FIELD OF THE INVENTION
[0002] The present invention relates generally to networks and,
more particularly, to a method and system for providing means for
an operator of a network to control and audit interactions between
a third party content/service provider coupled to the network and
an end user.
BACKGROUND OF THE INVENTION
[0003] Enhanced television broadcasts, the Internet, and other
information transferal technologies allow an end user to actively
interact with a variety of different content and service providers
as opposed to only passively receiving information. Accordingly a
user can request additional information or purchase goods and
services from a third party that is only indirectly affiliated with
the network and its operator.
[0004] An interaction between a user and a third party may be
initiated in a variety of ways. For example, the user can initiate
the interaction without consideration to the information currently
being presented by the network (e.g., user wishes to obtain status
information about an airline arrival time in the middle of watching
a movie). Alternately, the user may initiate the interaction in
response to a prompt within the material currently being viewed
(e.g., a prompt within a television advertisement pertaining to
additional available information such as specifications, delivery,
pricing, etc.). Alternately, a third party may initiate the
interaction by requesting that the user provide additional
information (e.g., polling).
[0005] Regardless of how the interaction is initiated, once
initiated the user interacts directly with the third party.
Unfortunately, although the network supplies the conduit for the
interaction, the operator of the network is unable to monitor the
interaction. As such, the operator is unable to control the
interaction, including the look and presentation of the materials
provided to the user during the interaction. Additionally, as the
operator cannot monitor the interaction, they are unable to insure
that they are receiving compensation for any interactions flowing
over the network. As a consequence of this inability to capture
revenues from these network interactions, in many instances the
operator is unwilling to upgrade a network to the extent necessary
to provide user interactivity. In other instances, although the
basic infrastructure necessary for user interactivity is in place,
the operator may be reluctant to make improvements (e.g.,
interactivity speed). In still other instances, the user may be
charged a flat rate for interactivity capabilities.
[0006] What is needed in the art is a method and a system that
allows interactions occurring between a network user and a third
party to be monitored. The present invention provides such a method
and system.
SUMMARY OF THE INVENTION
[0007] The present invention provides an improved interactive
network system that allows the Network Operator to control the
transfer of information to and from end users that are coupled to
the network. By providing a control mechanism, the Network Operator
is able to efficiently garner revenues from third parties
transacting business with the end users via the network.
[0008] In one aspect of the invention, a Controller is used to
monitor and control interactions between users and Content
Providers. By controlling interactions, the Network Operator can
determine which Content Providers are allowed to interact with
users via the network as well as the format of the interaction.
Additionally, the Network Operator can charge Content Providers for
the opportunity to transact business via the network. Controllable
interactions include e-commerce, interactive advertising, polling,
couponing, lead generation, etc.
[0009] In another aspect of the invention, the Controller coupled
to the network monitors for triggers or other markers embedded
within enhanced content programming provided by various Content
Providers. The Controller can use these triggers or markers in a
variety of ways. First, Content Provider access to the network can
be limited to authorized Content Providers, authorization typically
being given to those Content Providers that agree to a specific
programming format and/or agree to a fee arrangement with the
Network Operator. Second, the triggers/markers can be used for
filtering purposes, allowing the end user, the Network Operator,
the Controller, or other party to filter the enhanced content
programming that is provided to a specific end user. Third,
specific on-screen graphics or audible signals can be matched to
specific types of enhanced content programming or programming from
particular providers. Fourth, the system can be configured to allow
users to bookmark programming, primarily using triggers/markers as
a bookmarking technique.
[0010] In another aspect of the invention, user requests for
enhanced content programming are intercepted and forwarded to the
Controller which appends various parameters and information to the
user request prior to forwarding the request to the designated
Content Provider. The appended parameters/information can include
network and Network Operator specifications, end user Receiver
specifications, business and/or technical rules, user profiles,
etc. The Controller monitors the programming returned by the
Content Provider and, as necessary, stores transactional
information in memory.
[0011] According to yet another aspect of the invention, software
resident within an end user's Receiver intercepts user transaction
requests and strips the requests of certain information.
Additionally, the software inserts a Controller parameter list that
includes Controller address information and which may also include
various system requirements. The modified user transaction request
is then forwarded to the user designated Content Provider. If the
designated Content Provider abides by the system requirements, the
transaction is allowed to proceed. Depending upon the system
configuration, the designated Content Provider may require
additional information from the Controller or the Network Operator.
If the designated Content Provider does not abide by the system
requirements, the transaction is terminated.
[0012] According to yet another aspect of the invention, the
Controller allows user transaction requests to go directly to the
designated Content Provider. If the Content Provider appends the
required markers to the programming and abides by the system
requirements, the programming is allowed to pass to the end user,
thus completing this phase of the transaction. Marker and system
information can be provided to Content Providers via an open API or
other means. If the Content Provider does not include the required
markers to the programming or otherwise does not abide by the
system requirements, the programming is not allowed to pass to the
end user. Preferably the Content Provider is either notified of the
system requirements at this point or instructed as to how to obtain
the system requirements.
[0013] According to yet another aspect of the invention,
transactional information between an end user and a Content
Provider is stored within a Shopping Cart under the control of the
Controller. The Shopping Cart allows an end user to initiate a
transaction at one point in time and conclude or finalize the
transaction at a different point in time. By allowing the user to
postpone transaction finalization, spontaneous transactions are
encouraged. Preferably, once the user initiates a transaction, the
Controller obtains additional transactional information from the
Content Provider thus allowing the Controller to directly conclude
the transaction with the end user. An additional benefit of the
Shopping Cart is that it allows the end user and/or the Network
Operator to track transactions. Thus the end user can easily
enforce budgets and parental controls while the Network Operator
can enforce Content Provider fee arrangements.
[0014] According to yet another aspect of the invention, the data
screens associated with the Shopping Cart include advertising, the
advertising covering some portion of each data screen. The
advertising may be either static or dynamic and may include linking
information to specific Content Providers offering the branded
goods or services.
[0015] According to yet another aspect of the invention, a user
profile is obtained for each network Receiver. Preferably multiple
user profiles are permissible for each network Receiver, thus
accounting for families of users, all of which are connected to the
network by a single Receiver. User profiles preferably include
billing and shipping information, thus allowing the Controller to
expeditiously finalize user transactions. The user profile may also
include Content Provider preferences, programming preferences,
etc.
[0016] According to yet another aspect of the invention, the user
profile is automatically developed by the Controller based on prior
user transactions. Such information can include the category of
purchased good or service, the number of items purchased, both in
total as well as for a specific Content Provider, per item cost,
the total cost per purchase, etc. The profile can be used by the
Controller to suggest Content Providers or enhanced content
programming that may be of interest to the user. The profile can
also be used by the Controller to alter programming so as to target
the specific user, for example by altering a Content Provider's
spokesperson depending upon the user's profile. The profile can
also be used for cross-selling purposes and to target advertising,
such as that which may be included in the Shopping Cart screens, to
a specific user.
[0017] A further understanding of the nature and advantages of the
present invention may be realized by reference to the remaining
portions of the specification and the drawings.
BRIEF DESCRIPTION OF THE DRAWINGS
[0018] FIG. 1 is a schematic illustration of the basic system of
the invention;
[0019] FIGS. 2A-B illustrate the basic method associated with a
system operating in accordance with the invention;
[0020] FIG. 3 illustrates the method of interaction with the ATV
Shopping Cart;
[0021] FIG. 4 is a schematic illustration of the system utilizing
ATV software resident in the individual receivers;
[0022] FIGS. 5A-B illustrate the method associated with the
embodiment shown in FIG. 4;
[0023] FIG. 6 illustrates an alternate embodiment of the
invention;
[0024] FIG. 7 illustrates alternate applications for user
profiles;
[0025] FIG. 8 illustrates a method of trigger filtering;
[0026] FIG. 9 illustrates a method of replacing programming
interruptions;
[0027] FIG. 10 illustrates a method of bookmarking;
[0028] FIG. 11 illustrates a method of obtaining links to past
triggers; and
[0029] FIG. 12 illustrates a method of cross channel trigger
filtering.
DESCRIPTION OF THE SPECIFIC EMBODIMENTS
[0030] The specification is divided into the following
sections:
[0031] I. System Overview
[0032] II. Network Operators
[0033] III. ATV Controller Use of Triggers
[0034] IV. Basic System Utilizing Content Provider Inserted
Markers/Triggers
[0035] 1. Initial User Interaction
[0036] 2. Shopping Cart
[0037] 3. Transaction Tracking
[0038] 4. User Profiles
[0039] V. System Utilizing ATV Software Resident Within
Receivers
[0040] VI. System Utilizing Data Filtering
[0041] VII. API Information
[0042] VIII. Additional Embodiments
[0043] 1. Profiling
[0044] 2. Branding
[0045] 3. Picture-in-Picture Viewing
[0046] 4. Trigger Filtering
[0047] i) Source Control
[0048] ii) Audio Triggers
[0049] iii) Dynamic Replacement of Specific Content Utilizing
Triggers
[0050] iv) Trigger Bookmarks
[0051] v) Cross Channel Triggers
[0052] I. System Overview
[0053] FIG. 1 is a schematic illustration of a system 100 in
accordance with the invention. As shown, a service provider or
Network Operator 101 provides user devices or Receivers 103 with
various types of information, preferably at least some of which is
provided by one or more Content Providers 105. The service provided
to user devices 103 can be in the form of enhanced broadcast
information that may include television signals, on-demand
programming, Internet capabilities, and other related services.
Alternately, the service provided by Network Operator 101 can be
limited to a single service such as Internet access, thereby
limiting the user to browsing the Internet. Accordingly, Network
Operator 101 can be a cable operator, a satellite
broadcaster/operator, an Internet service provider, or other
provider offering any of the above noted services or similar
services. User devices 103 can be any means that allow the user to
view or otherwise access the information, in whole or in part,
provided by Network Operator 101. In the preferred embodiment,
Receivers 103 are set-top boxes that are coupled to a television.
The set-top box can either be integral to, or separate from, the
television. Alternately, Receivers 103 can be a telephone or a
personal digital assistant (PDA) with Internet access capabilities,
an Internet coupled computer, or other information receiving means.
Information is provided by Network Operator 101 to Receivers 103
via network 107, network 107 being comprised of cable, fiber
optics, telephone lines, terrestrial broadcast systems, satellite
broadcast systems, or some combination thereof. The information
provided by Content Providers 105 can include television
programming, access to various goods and services, etc.
[0054] According to the invention, coupled to Network Operator 101
is an ATV (Accelerate TV) Controller 109. Controller 109 allows
Network Operator 101 to control and audit the interactions between
Receivers 103 and Content Providers 105. Additionally, ATV
Controller 109 allows Network Operator 101 to enforce various
business rules, thereby insuring that Content Providers 105 present
information to user devices 103 with an acceptable look and feel.
Controllable transactions include, but are not limited to,
e-commerce, interactive advertising, polling, couponing, lead
generation, etc. which flow between Receivers 103 and a specific
Content Provider 105 via the network and Network Operator.
[0055] II. Network Operators
[0056] As previously noted, the present invention can utilize a
variety of different network types on a variety of different
electronic platforms. In the preferred embodiment, the service
provided to the user is enhanced content television programming
such as can be deployed on a television, set-top, or PC-based
receiver. Enhanced television programming can operate over either
analog or digital video systems using terrestrial, cable, optical
fiber, satellite, or Internet networks. In contrast to standard
television programming, enhanced television programming allows user
interactivity.
[0057] Although there are a variety of techniques for providing
enhanced television programming, they each generally provide
standard programming such as would be supplied by any video
network, including those providing non-enhanced content. In
addition to standard programming, these various techniques supply
the user with the enhanced content provided by Content Providers
105, the enhanced content including the necessary graphics,
layouts, interactions, and triggers. In order to provide enhanced
content, Network Operator 101 must be capable of transporting the
enhanced content data while the Receiver (e.g., television, set-top
box, PC-based system, etc.) must have the necessary hardware and
software to decode and play the enhanced content. Preferably the
Receiver also has means (e.g., keypad, remote control,
touch-screen, etc.) for allowing the user to interact with enhanced
Content Providers 105.
[0058] Examples of standards that are being promulgated for use
with enhanced content programming include the Advanced Television
Enhancement Forum (ATVEF) standard and the xHTML standard, the
latter being drafted in cooperation with the Advanced Television
Systems Committee (ATSC). Although there may be differences between
the various standards and the requirements that they place on the
Content Provider, the Network Operator, and the Receiver, they each
require means for indicating when enhanced content is available as
well as its location. This information, referred herein as a
trigger, is provided via a data or trigger stream that accompanies
the non-enhanced programming.
[0059] Triggers, and more specifically their arrival, notify the
user, and/or the user's system, that enhanced content is available.
For example, a trigger may cause an interaction symbol "i" to
appear in the corner of the user's television screen, indicating
that the user can interact with the system to find out more
information, purchase a product, etc. Additionally, a trigger may
be completely transparent to the user. In this instance the
triggers may only be recognized by, and provide direction to, the
system software.
[0060] Depending upon system implementation, the user may have the
option of turning on or off the enhanced content. Similarly, the
user may be required to accept the trigger prior to the enhanced
content being provided. Additionally, Receiver 103 may include
filtering means to filter out specific triggers.
[0061] In response to an accepted trigger, Receivers 103 process
the trigger as well as the associated enhancements. Typically
associated with each trigger is a uniform resource locator (URL)
which provides the location of the enhancement. Since the
hyper-text transfer protocol (HTTP) has been widely adopted as the
foundational protocol of the World Wide Web (Web), the URL will
commonly utilize the HTTP protocol. The URL scheme also enables
resources that are stored locally by a broadcast capable receiver,
which are not accessible via the Internet, to be identified. In
addition to the URL, the trigger may also include other information
such as a human-readable name, an expiration date, or a descriptor.
Lastly, the trigger may contain syntax that is specific to a single
enhanced content programming standard. For example, Receivers 103
that are configured to utilize the ATVEF standard are typically
programmed to ignore triggers that do not begin with a "<" in
the first byte.
[0062] III. ATV Controller Use of Triggers
[0063] There are a variety of techniques for forcing Content
Providers 105 to insert ATV Controller recognized markers with
their triggers. These techniques are described in more detail
below. Regardless of the technique, the use of triggers and markers
allow ATV Controller 109 to monitor and control the interactions
occurring between Receivers 103 and Content Providers 105. For
example, ATV Controller 109 can (i) prohibit certain types of
transactions, (ii) track monetary transactions, and (iii) enforce
the business rules of Network Operator 101, typically by
prohibiting those transactions that do not follow the designated
business rules.
[0064] IV. Basic System Utilizing Content Provider Inserted
Markers/Triggers
[0065] 1. Initial User Interaction
[0066] FIGS. 2A-B illustrate the method associated with a system
operating in accordance with the invention. As previously briefly
described, and as is well known by those of skill in the art,
Content Providers 105 broadcast enhanced content programming to
user Receivers 103 (step 201), either using the same system as that
used by the standard programming broadcaster or using an alternate
system. The enhanced content programming may be additional
information and/or specifications for a topic currently being
broadcast, purchasing information for a product currently being
shown, polling information that allows the user to participate in a
current game or event, on-demand programming/services, or other
enhanced content programming. Typically the enhanced content
programming is either in the form of content-synchronous data or
on-demand data.
[0067] When the user, through the use of Receiver 103, interacts
with the enhanced content programming (step 203), ATV software
resident within device 103 appends an ATV address to the user's
request (step 205) (e.g., http://local.acceleratetv .com?
http://www.xyz.com/ad.tvhtml+"other pertinent information") and
directs the user request to ATV Controller 109 (step 207). If
desired, at this stage an authorization check can be performed to
verify that Content Provider 105 designated by the specific user
request is registered with or otherwise authorized by Network
Operator 101 (optional step 209). If the designated Content
Provider is not authorized (step 211), the transaction can be
terminated (step 213), a message can be sent to the user indicating
that the designated Content Provider is unauthorized (step 215),
and/or the request can be forwarded to an authorized Content
Provider 105 supplying similar goods or services to those provided
by the originally designated Content Provider (step 217). Thus
Network Operator 101 is not only given an opportunity to insure
that only authorized Content Providers 105 utilize and potentially
profit from its network, but it is also given an opportunity to
substitute authorized Content Providers for unauthorized Content
Providers.
[0068] In an alternate embodiment, each trigger associated with
enhanced programming is subjected to an authorization check prior
to any associated enhanced programming being supplied to the user
(step 219). Preferably the ATV software resident in Receivers 103
performs the authorization check, preventing delivery of
non-authorized content-synchronous data or on-demand data from
being delivered to the user (step 221). ATV Controller 109 can also
substitute enhanced programming from a similar, but authorized
Content Provider 105. As a result of the described approach, the
user is not even aware of enhanced programming that is available
from non-authorized Content Providers.
[0069] An example illustrating the differences between the
authorization schemes described above is as follows. During a
specific music video, an unauthorized Content Provider "X" may wish
to include a graphic that states "You can buy the album you're
listening to now at a reduced price by pressing the `Order Now`
button on your screen." Depending upon the specifics of the user's
Receiver 103, the user can "press" the displayed "Order Now" button
by pressing a button on a remote or receiver; highlighting the
"Order Now" button with the remote or receiver and then pressing an
enter key; using a touch-sensitive screen; or by other well known
means. In the first embodiment described above, if the user presses
the "Order Now" button, the user will not be able to place an order
with the designated Content Provider 105. In order to maintain user
satisfaction, ATV Controller 109 can respond to the user's request
by displaying a message such as "Unable to complete transaction
because Content Provider X is not registered with your Network
Operator." Alternately, ATV Controller 109 can connect the user
with an alternate, and authorized, Content Provider 105 that offers
the same or similar product/service. In the second embodiment
described above, the user would not have received the graphic from
the unauthorized Content Provider, and would therefore be unaware
of the lost purchasing opportunity. As noted, ATV Controller 109
can also substitute programming from a similar, but authorized
Content Provider.
[0070] The "other pertinent information" in the ATV address noted
above can include information on the specification and capabilities
of Receiver 103. Therefore this information can be used to insure
that the format of the enhanced programming is suitable for the
specific Receiver (e.g., set-top box attached to a television, a
PDA with a touch-screen, etc.). Alternately, the "other pertinent
information" in the ATV address can provide specific user
information (e.g., a user profile) that allows ATV Controller 109
to tailor the enhanced programming. For example, the "other
pertinent information" may include the user's geographic location.
Using this information, ATV Controller 109 can insure that the
information provided to the user is for a "local" distributor of
the Content Provider. Alternately, if ATV Controller 109 provides
services to multiple geographic regions as well as a variety of
different Network Operators 101, the "other pertinent information"
in the ATV address can provide the information necessary to insure
that the ATV Controller provides the appropriate information for a
given network, region, level of service, etc.
[0071] After ATV Controller 109 receives a request from a Receiver
103, it appends various ATV parameters to the relayed request
(e.g., http://www.xyz.com/ad.tvhtml? "accelerate parameters") (step
223). The "accelerate parameters" can include specifications of
Network Operator 101 and/or Receiver 103, user profile information,
business and/or technical rules (e.g., the required look and feel
of the Content Provider's display), etc. ATV Controller 109 then
relays the request for additional information or other interaction
from Receiver 103 to the designated Content Provider 105 (step
225), assuming that if an authorization check was undertaken, the
results were positive.
[0072] Content Provider 105 receives the information from ATV
Controller 109, including the appended ATV parameters (step 227).
Content Provider 105 appends ATV markers to the requested
information (step 229) and sends the information to Receiver 103
(step 231). ATV Controller 109 detects the triggers or markers
inserted within the returned information which pertain to the
specifics of the interaction (e.g., code for a purchased item)
(step 233), thus allowing the Controller to monitor the
transaction. ATV Controller 109 stores, depending upon the
requirements of Network Operator 101, some or all of the monitored
transaction information (step 235). For example, in the preferred
embodiment, ATV Controller 109 is used to monitor financial
transactions occurring between Receivers 103 and Content Providers
105. Accordingly, data on user purchases or other financial
transactions are directed into ATV memory 111. Alternately, this
information can be directed into a memory resident within the
Network Operator system (e.g., memory 113).
[0073] The end user, via Receiver 103, is presented with the
requested enhanced content programming (i.e., the requested
information) from Content Provider 105 (step 237). Typically at
this stage the user decides whether or not to proceed with the
interaction (step 239). If the user elects to terminate the
interaction, they preferably return to standard programming (step
241). Alternately, the user can elect to proceed with the
interaction, for example by selecting to purchase the product or
service presented by Content Provider 105 (step 243). It is
understood that at this juncture, depending upon the type of
interaction between the user and the Content Provider, other
options may be available. For example, the user may request
additional information (e.g., product specifications, available
colors, models, etc.) on a displayed product at this time (step
245), resulting in a new request for information being sent to the
Content Provider (step 246). Examples of other reasons for
additional user requests include polling interactions, refining the
initial user request, etc. When the user requests additional
information, ATV Controller 109 continues to monitor the
transaction and, to at least a limited extent, continues to direct
the flow of information to and from the Receiver 103 and the
designated Content Provider 105. During these subsequent
interactions, it is typically no longer necessary to confirm that
the designated Content Provider 105 is an authorized Content
Provider.
[0074] In the preferred embodiment, when the user elects to
purchase a product or service, i.e., step 243, their purchase is
entered into a "Shopping Cart" which is under the control of ATV
Controller 109 (step 247). At this time the user is not required to
finalize their purchase. Rather, the user is only required to
initialize the purchase or other transaction. Since the user is not
required to complete the transaction immediately, spontaneous
purchases are encouraged.
[0075] As ATV Controller 109 tracks each transaction (e.g., each
initialized purchase), in the preferred embodiment after the user
has initialized a purchase, thus causing the purchase to enter into
the Shopping Cart, ATV Controller 109 requests additional
information from the designated Content Provider 105 (step 249).
This information may include the stock keeping unit or SKU,
additional product descriptions and specifications, pictures,
videos, stock information, tax and delivery information, etc.
Preferably ATV Controller 109 requests this information immediately
upon entry of a purchase into the user's Shopping Cart, thus
insuring that the information is immediately accessible by the
user. Once ATV Controller 109 has obtained the additional
information from the designated Content Provider 105, the
information is stored for later retrieval (step 251) either in ATV
memory 111 or Network Operator memory 113. In an alternate
embodiment, the system is configured to obtain this information
(i.e., step 249) during a period of low system usage (e.g., between
3 and 4 a.m. each day). In this configuration, if the user enters
into the Shopping Cart and requests the additional information
prior to the system entering into this low usage period, the ATV
Controller 109 immediately requests the additional information from
the Content Provider.
[0076] In at least one embodiment of the invention, ATV Controller
109 periodically requests updated information from each designated
Content Provider 105 (step 253). An example of information that is
periodically updated is status information (e.g., back-order dates,
expected shipping dates, updated delivery schedules, etc.). ATV
Controller 109 updates the information maintained in storage so
that the user can obtain the latest information whenever
desired.
[0077] 2. Shopping Cart
[0078] FIG. 3 illustrates the method of interacting with the ATV
Shopping Cart. As previously described, when a user elects to
purchase a product or service (step 243), their purchase is entered
into a Shopping Cart particular to that user (step 245). As ATV
Controller 109 monitors all transactions that take place between
the user and any Content Provider 105, the Shopping Cart preferably
is configured to provide the user with information about all
purchases or other financial transactions particular to that
specific user for a given period of time. Tracked information can
include the total number of transactions, total running price,
purchases to date, etc.
[0079] At some point in time, the user elects to view the Shopping
Cart (step 301). The user may make this election at the time that a
purchase or other financial transaction is initialized, or at a
subsequent time (e.g., at the end of a conventional program, at the
end of the day, etc.). Once elected, ATV Controller 109 presents
the Shopping Cart to the user via the user's Receiver 103 (step
303). The look of the Shopping Cart depends upon the system
configuration which is primarily driven by the requirements of the
Network Operator 101 and the limitations/capabilities of Receivers
103. Typically the Shopping Cart will be comprised of multiple data
screens designed to relay the required information in an easily
navigable format. Although the Shopping Cart screen or screens can
replace the standard programming screen, in the preferred
embodiment whenever the Shopping Cart option is activated, some or
all of the standard programming is still available on a portion of
the user's screen (e.g., TV screen if Receiver 103 is coupled to a
TV, display screen if Receiver 103 is coupled to a PDA, etc.). The
Shopping Cart information is presented on the remaining portion of
the user's screen. Alternately, the Shopping Cart information can
be presented in a semi-transparent overlay, thus allowing the user
to view the underlying programming while still interacting with the
Shopping Cart.
[0080] As previously described, ATV Controller 109 maintains a data
base containing pertinent information on each item or transaction
within the Shopping Cart. The user may elect to view the additional
information for any particular product or transaction (step 305),
preferably by highlighting the product or transaction within the
Shopping Cart and indicating that they want additional information
(for example, by "pressing" an "additional info." button within a
Shopping Cart menu). ATV Controller 109 then supplies the user with
the requested additional information (step 307). In some instances,
for example in order to provide the user with the latest delivery
schedule, ATV Controller 109 will have to contact the designated
Content Provider 105 and request an update to the information in
question. In addition to receiving supplemental product/service
information via the Shopping Cart screens, preferably the user can
update user profiles, alter the transaction (e.g., changing
quantities), supply authorization codes if required, etc.
[0081] In the preferred embodiment, the initial Shopping Cart
screen shows more information than simply the identity of the goods
or services that have been ordered. Preferably the initial Shopping
Cart screen also indicates the purchase price, whether the purchase
has been finalized, and general status information (e.g.,
back-order dates, expected shipping dates, updated delivery
schedules, etc.).
[0082] In the preferred embodiment of the invention, when a user
wishes to finalize a purchase, i.e., "checkout", they "push" an
appropriate button on the Shopping Cart, thereby notifying ATV
Controller 109 of their desire (step 309). The user can checkout
with or without requesting additional information about the goods
or services in question. Additionally, the user can select either
to finalize all pending transactions or some subset thereof
contained within the Shopping Cart (step 311). As ATV Controller
109 continually tracks all of the interactions that occur between a
specific Receiver 103 and each Content Provider 105, the user is
able to checkout at any time.
[0083] When the user indicates that they wish to checkout, they are
presented with one or more checkout screens (step 313). Assuming
that ATV Controller 109 contains information on the geographic
location of the user, the specifications of the particular Receiver
103, the specifications of Network Operator 101, etc., ATV
Controller 109 formats the checkout screen(s) to match the
requirements of the Network Operator and the Receiver.
[0084] In at least one embodiment of the invention, the checkout
process is completely under the control of ATV Controller 109. In
this embodiment the user interacts with ATV Controller 109, through
Receiver 103 and Network Operator 101, to provide whatever
additional information may be required to complete the checkout
process (e.g., purchase quantities, model numbers, color, mode of
delivery, etc.) (step 315). As required, ATV Controller 109
interacts with the designated Content Providers 105 (step 317), for
example to place the order, update delivery dates, etc. In this
embodiment ATV Controller 109 acts as a conduit between the end
user and the Content Provider, for example by providing billing
information from the user (or from the user's profile) to the
Content Provider and providing delivery and status information from
the Content Provider to the end user.
[0085] In an alternate embodiment, the system is configured to
allow some or all of the control of the checkout process to be
under the control of Network Operator 101, as required by the
Network Operator. In this embodiment ATV Controller 109 monitors
the data stream for triggers or markers and acts as a conduit
between the end user and Network Operator 101, forwarding
information requests as well as request responses. Network Operator
101 controls the transaction, providing billing, shipping, and
other information to the Content Provider and delivery, status, and
other information to the end user via Receiver 103.
[0086] In yet another alternate embodiment, Network Operator 101
(or alternately, ATV Controller 109) acts as a "bank" for the
user's transactions. In this embodiment when the user, via a
Receiver 103, makes a purchase, funds for the purchase are
transferred to the designated Content Provider 105 directly from
the Network Operator 101 (or alternately, ATV Controller 109). The
user's account with the Network Operator is then charged for the
transaction. In addition, typically the user's account is charged a
surcharge for the service, either a flat rate or a percentage of
the transaction cost. Preferably in this embodiment rather than
simply charging the user's account, thus risking user delayed
payment or non-payment, the user's profile contains the information
required to allow immediate billing of the user's credit card.
[0087] 3. Transaction Tracking
[0088] A benefit of ATV Controller 109 monitoring all transactions
between a Receiver 103 and the various Content Providers 105 is
that Network Operator 101 can use the information to control the
quality of its Content Providers. As a result, user satisfaction
for the services provided by the Network Operator is improved.
Thus, for example, if Network Operator 101 becomes aware that a
specific Content Provider is routinely delaying delivery of
purchased goods or services or otherwise dissatisfying users, the
Network Operator can use its clout (e.g., the threat of eliminating
the Content Provider's authorization to provide enhanced content
programming on the Operator's network) to rehabilitate the Content
Provider.
[0089] Network Operator 101 can use the information obtained by ATV
Controller 109 pertaining to user transactions in a variety of
ways. For example, Network Operator 101 can charge each Content
Provider 105 a fee based on the total number of transactions (e.g.,
purchases) that take place over its network for a given period of
time. Alternately, Network Operator 101 can base this fee on the
transactional costs, the profits realized by the Content provider,
or by other means. Alternately, Network Operator 101 can charge the
users a fee based on the total number of transactions, financial or
otherwise, between the user and any Content Provider. Alternately,
Network Operator 101 can charge the users a fee based on the total
purchase costs for all financial transactions occurring over its
network between the user and all Content Providers. It is
understood that these are but a few of the business models that
Network Operator 101 can employ to obtain revenues based on the
monitored transactions.
[0090] The transaction data obtained by ATV Controller 109 and
preferably presented via the Shopping Cart allows users to not only
track individual purchases/transactions, but also to track
purchases/transactions by individual Content Provider 105, type of
good or service, period of time, etc. Thus the user is able to
obtain valuable information about their own buying patterns,
thereby allowing them to maintain financial budgets, etc.
[0091] 4. User Profiles
[0092] Although the primary function of ATV Controller 109 is to
monitor interactions, financial or otherwise, between each Receiver
103 and each Content Provider 105, it can also be used to simplify
the purchase of goods and services. In the preferred embodiment,
ATV Controller 109 maintains pertinent purchasing information for
each user, either storing this information in ATV memory 111 or
memory 113 coupled to Network Operator 101. This information can be
cataloged either by Receiver or by individual user, thus allowing
each user within a "family" of users, all of which connect to the
system via a single Receiver 103, to maintain an individual
profile.
[0093] In the preferred embodiment, the minimum profile for each
Receiver 103 and/or user includes both shipping information (e.g.,
shipping address, preferred carriers, etc.) and billing information
(e.g., credit card information, billing address, etc.). Additional
information such as preferred airlines, frequent flyer numbers, car
rental preferences and participant I.D. numbers, hotel preferences
and participant I.D. numbers, etc. can also be included in the
profiles.
[0094] In addition to simplifying the checkout process, the user
profile can also be used to enforce budgets, control the hours in
which enhanced programming is accessible, enforce parental
controls, etc. For example, during a music video a trigger can be
sent from an authorized Content Provider 105 in a
content-synchronous data stream, the trigger causing an icon to be
generated on the user's screen indicating that for a limited time
the user can purchase a CD by the same musician for a reduced
price. The user can indicate their desire to purchase the offered
CD and immediately return to the music video, ATV Controller 109
tracking their request to purchase the CD and matching this request
with the appropriate trigger. At some later time (e.g., after the
video ends; prior to changing channels; prior to turning off the
system; at the end of the day, week, or month; etc.) the user can
enter the Shopping Cart and decide whether or not to complete the
transaction. Preferably ATV Controller 109 has already obtained
additional information about the product from the designated
Content Provider 105, for example, the CD running time, shipping
costs, the rating of the CD (e.g., excessive profanity), etc.
Within the user's profile the user can include information
pertaining to any or all of this information, for example the
ratings. Then, on the basis of the rating (or other characteristic)
and the user's previously entered profile, ATV Controller 109 can
allow the transaction to move forward, void the transaction, or
request additional information. The requested additional
information can include authorization to continue, for example by
including a password or PIN number in the transaction request. By
controlling the password, PIN number, or other authorization code a
parent, guardian, or other authority can control the transactions,
including purchases, permitted on a specific Receiver 103.
Similarly, a password, PIN number, or other authorization code can
be used to control all transactions or any predefined subset of
transactions, thus allowing the user to enforce rules associated
with their Receiver 103 (e.g., budgets, ratings, etc.).
[0095] V. System Utilizing ATV Software Resident Within
Receivers
[0096] FIG. 4 is a schematic illustration of a system according to
the invention in which a portion 401 of the ATV software is
resident within each receiver 103. Except as noted below, this
system operates in a similar manner to that described in Section IV
above. FIGS. 5A-B illustrate the method associated with this
embodiment.
[0097] Initially Receivers 103 receive standard programming as well
as enhanced content programming provided by various Content
Providers 105 (step 501). The enhanced content programming can be
content-synchronous programming or on-demand programming. When the
user, via Receiver 103, initiates an interaction with a designated
Content Provider 105 (e.g., request for additional information,
request to purchase a product or service, request for on-demand
programming, etc.) (step 503), preferably resident ATV software 401
first determines whether or not the designated Content Provider 105
has previously agreed to abide by the terms, conditions, and other
requirements set by ATV Controller 109 and Network Operator 101
(step 505). This determination can be made by comparing the
designated Content Provider 105 to a list of authorized Content
Providers 105, recognizing an ATV marker inserted by the Content
Provider into the enhanced content data stream, or by other means.
Alternately, each transaction-initiating request can be treated in
the same way (i.e., step 506), thus by-passing Content Provider
authorization verification step 505.
[0098] If ATV software 401 verifies that the designated Content
Provider 105 is an authorized Content Provider, then ATV software
401 forwards the user's request to the designated Content Provider
(step 507). If the designated Content Provider 105 is not an
authorized Content Provider (step 509), or if the Content Provider
authorization verification step is skipped (step 506), resident ATV
software 401 strips some or all of the information from the user's
request (step 511). Sufficient information must be stripped from
the user's request to prevent designated Content Provider 105 from
fulfilling the user's request without the aid of ATV Controller 109
and/or ATV resident software 401. Preferably the identity of the
requesting Receiver is stripped while passing the particulars of
the user's request.
[0099] In addition to simply stripping out information from the
user's request, ATV resident software 401 inserts an ATV parameter
list (step 513) to the user's request. The ATV parameter list
includes ATV address information as well as particular requirements
of the system (e.g., business rules required by Network Operator
101, specification and configuration information about the
requesting Receiver 103, etc.). Once modified, the user request is
sent to the designated Content Provider 105 (step 515).
[0100] If designated Content Provider 105 decides not to abide by
the requirements set by the ATV Controller 109 via resident ATV
software 401 (step 517), the interaction between the designated
Content Provider 105 and the requesting Receiver 103 is not allowed
to proceed by resident ATV software 401 (step 519). ATV software
401 prevents this interaction by (i) not providing the designated
Content Provider 105 with the identity of the requesting Receiver
103; (ii) providing insufficient request information to the
designated Content Provider 105; or (iii) intercepting information
from the designated Content Provider 105 before it passes to
requesting Receiver 103. At this stage the interaction is
terminated (step 521). Preferably once the original interaction is
terminated, the user's initial request is forwarded to another
Content Provider 105 authorized to offer similar goods or services
(step 523). In this scenario ATV software 401 contacts ATV
Controller 109 with the user's request. ATV Controller 109 then
forwards the request to a suitable substitute Content Provider
105.
[0101] If the designated Content Provider 105 agrees to the terms
and/or requirements set by ATV Controller 109 via ATV software 401
(step 525), the Content Provider 105 may be required to request
additional information from ATV Controller 109 (step 527) prior to
proceeding with the user interaction, assuming that the required
information is not included in the ATV software's initial
attachment to the user's request. Such additional information may
be required ATV protocols, formal agreement to ATV Controller 109
and Network Operator 101 terms and conditions, etc.
[0102] After the protocols and ATV Controller requirements have
been agreed upon by the designated Content Provider 105, the
designated Content Provider 105 responds to the initial user
request, providing the requested enhanced programming (step 529) to
the requesting Receiver 103. As required by ATV Controller 109
and/or ATV software 401, Content Provider 105 appends ATV markers
to the supplied enhanced programming. ATV software 401 detects the
triggers or markers inserted within the returned information which
pertain to the specifics of the interaction (e.g., code for a
purchased item) (step 531), thus allowing the transaction to be
monitored. Depending upon the requirements of Network Operator 101,
at this point some, all, or none of the monitored transaction
information is stored (step 533). For example, data on user
purchases or other financial transactions are preferably stored in
memory. This information can be stored in memory 403 within
Receivers 103, directed into ATV Controller memory 111, or directed
into Network Operator memory 113.
[0103] The end user, via Receiver 103, is presented with the
requested enhanced content programming (i.e., the requested
information) from Content Provider 105 (step 535). Typically at
this stage the user decides whether or not to proceed with the
interaction (step 537). If the user elects to terminate the
interaction, they preferably return to standard programming (step
539). Alternately, the user can elect to proceed with the
interaction, for example by selecting to purchase the product or
service presented by Content Provider 105 (step 541). It is
understood that at this juncture, depending upon the type of
interaction between the user and the Content Provider, other
options may be available. For example, the user may request
additional information (e.g., product specifications, available
colors, models, etc.) on a displayed product at this time (step
543), resulting in a new request for information being sent to the
Content Provider (step 544). Examples of other reasons for
additional user requests include polling interactions, refining the
initial user request, etc. When the user requests additional
information, ATV software 401 continues to monitor the transaction
and, to at least a limited extent, continues to direct the flow of
information to and from the Receiver 103 and the designated Content
Provider 105.
[0104] In the preferred embodiment, when the user elects to
purchase a product or service, i.e., step 541, ATV software 401
directs ATV Controller 109 (step 545) to enter the purchase data
into the ATV Shopping Cart (step 547). As in the prior embodiment,
ATV Controller tracks the transactions, requesting additional
information from the Content Provider as required (step 549), and
storing that information for later retrieval (step 551). Preferably
the ATV Shopping Cart performs in a similar manner to that
described with reference to the prior embodiment.
[0105] VI. System Utilizing Data Filtering
[0106] FIG. 6 illustrates an alternate embodiment of the invention.
Except as noted below, this embodiment operates in a similar manner
to that described in Section IV above.
[0107] Initially Content Providers 105 broadcast enhanced content
programming to users via Receivers 103 (step 201) using a variety
of techniques either previously described or well known by those of
skill in the art. Although not preferred, at this stage either ATV
Controller 109 or ATV software 401 can perform an authorization
check (step 219) to insure that only authorized enhanced content
programming is made available to the user. Preferably Content
Provider authentication is not performed until after the user has
indicated a desire to interact with a specific Content
Provider.
[0108] When the user, through the use of Receiver 103, interacts
with specific enhanced content programming (step 203), a request is
sent to the designated Content Provider 105 (step 601). After
receiving this request (step 603), the designated Content Provider
can either choose to append ATV markers to the requested
information (step 605) or not (step 607). The Content Provider can
obtain instructions for the ATV markers through an open Application
Program Interface or API, through direct communication with either
the ATV Controller administrator or the Network Operator, or
through other means.
[0109] The designated Content Provider 105 then sends the requested
information back to the user, either with the appended ATV markers
(step 609) or without the appended ATV markers (step 611). ATV
software, either resident within Receiver 103 (e.g., ATV software
401) or within ATV Controller 109, reviews the enhanced content
programming (step 613). If the enhanced content programming
contains the necessary ATV markers (step 615), the requested
information is forwarded to the user (step 617). From this point
on, the method is the same as previously described with reference
to FIGS. 2A-B (i.e., steps 239-253).
[0110] If the required ATV markers are not included in the
programming (step 619), the requested information is not forwarded
to the user (step 621). At this juncture there are several options
that can either be used singularly, or in combination with each
other. The simplest option is to terminate the transaction at this
time (step 623). Given that the designated Content Provider may be
unaware that they must append certain ATV markers in order to
interact with the requesting user, preferably a message is sent to
the designated Content Provider 105 (step 625), explaining that
their information has not been forwarded to the requesting party
because they have not complied with the requirements set forth by
the Network Operator 101 and the ATV Controller 109. This message
also preferably includes directions as to how to obtain the
required instructions (e.g., through an open API). Thus in this
scenario the designated Content Provider 105 is given an
opportunity to resend the requested information with the required
ATV markers. If the designated Content Provider 105 still refuses
to follow the ATV protocol, a message is preferably sent to the
user informing them that the designated Content Provider 105 is
unauthorized and therefore the requested information will not be
provided (step 625). Alternately, this message can immediately be
sent to the user, thus not providing the Content Provider with a
chance for rehabilitation. Lastly, if the Content Provider is
unwilling to include the necessary ATV markers, the user request
can be forwarded to a substitute Content Provider offering a
similar good or service (step 629).
[0111] VII. API Information
[0112] In order to improve implementation of the above-described
embodiments, preferably Content Providers 105 are given access to
an API. The API provides the necessary framework to allow a Content
Provider to properly interface with ATV Controller 109 and/or ATV
software 401.
[0113] In one embodiment of the invention such as that illustrated
in FIGS. 1-3, any Content Provider 105 that wishes to provide
enhanced content programming to a Receiver 103 coupled to a Network
utilizing an ATV Controller 109 obtains the ATV API. The API may be
provided upon execution of a suitable agreement between the Content
Provider 105 and the Network Operator 101 and/or ATV Controller
109. Alternately the ATV API may be readily available, for example
via an Internet Web site.
[0114] After obtaining the ATV API, the Content Provider 105
responds to any requests for enhanced content programming by
following the ATV API requirements, including providing any
required ATV routing directions as well as any required transaction
information (e.g., SKU numbers, delivery information, etc.). ATV
Controller 109 fills-in any additional information that the API
requires pertaining to the specifics of Receivers 103 and Network
Operator 101.
[0115] In an alternate embodiment of the invention such as that
illustrated in FIGS. 4 and 5, when a user first initiates a request
for enhanced content programming, ATV software 401 strips the
request of certain information and appends a parameter to the
request alerting Content Provider 105 to use the ATV API format for
their transactions. This request is then forwarded to the
designated Content Provider. Assuming that the designated Content
Provider affirmatively responds to the request, the Content
Provider provides transaction information (e.g., SKU numbers),
routing information, and any other pertinent information that is
necessary to complete the requested transaction. As the API
includes routing information, the response by the Content Provider
is routed to ATV software 401 resident within the initiating user's
Receiver 103. ATV software 401 then fills-in any final information
needed by the API such as specifics of the initiating user's
Receiver 103, information regarding the user's geographical region,
business rules required by Network Operator 101, etc.
[0116] In at least one embodiment, the ATV API requires Content
Providers 105 include a marker (e.g., meta-tag, comment line tag,
etc.) in any and all information sent to a Receiver 103. This
embodiment is particularly well suited for information that is
HTML-, XML-, or other code-based. The ATV API detects the type of
markers and how they are to be used. For example, the markers can
be used to represent the type of transaction (e.g., information
only versus financial), the location of delivery information, the
location of product specifications, the location of the Content
Provider (e.g., for calculating taxes and delivery costs), etc.
Upon receipt of the enhanced content programming, ATV software 401
or ATV Controller 109 parses the programming on the basis of the
markers. If necessary, and as previously discussed, ATV software
401 or ATV Controller 109 can add information to the enhanced
content programming such as business rules, geographic regions,
etc.
[0117] VIII. Additional Embodiments
[0118] As described above and shown in FIGS. 1-6, the preferred
embodiment of the invention provides a method and system for
enforcing the business rules of a Network Operator, monitoring the
interactions between users and those Content Providers utilizing
the Network Operator's system, and allowing a user to initiate a
transaction at one point in time and configure and finalize the
transaction at a much later point in time, thus promoting impulse
transactions. These same systems can also be used to implement
other desirable features, either in conjunction with the preferred
embodiment or as an alternative to the preferred embodiment.
[0119] 1. Profiling
[0120] As previously described, user profiles are preferably used
in order to simplify the checkout process as well as to enforce
budgets or other controls. Additionally, profiles can be used to
provide improved service to both the users and the Content
Providers.
[0121] For example, as illustrated in FIG. 7, each time a user via
a particular Receiver 103 interacts with a Content Provider 105
(step 701), ATV Controller 109 monitors (step 703) and stores (step
705) information about the transaction. The information to be
stored is typically based on criteria set by ATV Controller 109, by
Network Operator 101, by the user, or by some combination thereof.
Criteria can include, for example, the category of purchased good
or service (e.g., home electronics, furniture, clothing, jewelry,
CDs, videos, health related items, food related items, etc.), the
number of items purchased, the per item cost, the total cost per
purchase, etc. Additionally, the user profile can be based on all
transactions, including those that are initiated but never
finalized, or only on those transactions that conclude with a
purchase by the user. Lastly, the user profile can be based, in
whole or in part, on profile information submitted by the user
(e.g., user interests, user income, etc.).
[0122] In the preferred embodiment, the user profile is
automatically and continuously updated, thus allowing the user
profile to be continuously refined as the system gathers more
information. After a preset number of transactions have occurred,
ATV Controller 109 develops a user profile (step 707). Although a
user profile can be developed based on a single transaction,
preferably more than a single transaction is required to develop
the user profile (e.g., 5, 10, 25, 50, or more transactions).
[0123] Once developed, the user profile can be used in numerous
ways, depending upon the requirements set by the Network Operator
and the ATV Controller. In one embodiment, ATV Controller 109
presents the user with suggested Content Providers 105 based on the
user's profile (step 709). Thus if a user is watching a music video
and the user's profile indicates that they have repeatedly
purchased CDs on-line in the past, ATV Controller 109 can suggest
several Content Providers to the user, each of which provides
on-line CD purchasing opportunities. Alternately, ATV Controller
109 can suggest on-demand programming for a music concert or other
music related programming. Alternately, once a Content Provider
initiates a transaction with a user (e.g., offering a product for
sale), ATV Controller 109 can present the user with alternate
Content Providers 105 based on the user's profile. As a consequence
of this approach, the user is provided with expanded purchasing
opportunities and the ability to comparison shop.
[0124] In an alternate embodiment, ATV Controller 109 presents the
user with Content Providers 105 and/or information from a specific
Content Provider 105 that is specifically targeted to the user's
profile (step 711). For example, a specific Content Provider may be
offering a food supplement. If a user's profile indicates that the
user is interested in sports, the information provided by the
Content Provider may stress how the food supplement can improve a
person's reflexes and strength. Alternately if the user's profile
indicates an interest in weight control diets and programs, the
information provided by the same Content Provider may stress how
the food supplement can be used to augment a weight loss
program.
[0125] In an alternate embodiment, the developed user profiles are
used for cross-selling purposes. Accordingly, in this embodiment
ATV Controller 109 couples a specific user, based on that user's
profile, with various Content Providers 105 (step 713) that provide
a good or service that is related to one or more criteria in the
user's profile but which may or may not specifically match the
criteria. For example, the user's profile may indicate that the
user often purchases CDs while watching music videos. Based on this
information, ATV Controller 109 may suggest a Content Provider that
sells T-shirts with the names, pictures, etc. of various musical
artists, rock groups, etc. Consequently, the user is presented with
a purchasing opportunity that would not have been otherwise
presented. Additionally, the suggested Content Provider is provided
with a selling opportunity that it might not have had otherwise and
which is more likely to conclude with a successful sale given the
user's demonstrated interest in related goods.
[0126] 2. Branding
[0127] The present invention provides numerous opportunities for
branding, i.e., placing a specific brand, trademark, logo, product
or service name, etc. within view of the potential user or
purchaser of the good or service. Although branding provides many
benefits to the brand's owner, its primary benefit is the
development of name recognition, potentially leading to increased
sales. For example, when a consumer goes to a store with the intent
of buying an appliance and finds similar appliances by three
different manufacturers, the consumer is more likely to purchase
the recognized brand.
[0128] One technique of branding that can be implemented with the
present invention is through the use of the Shopping Cart. As
previously described, the Shopping Cart can replace the standard
programming screen, utilize only a portion of the standard
programming screen, or utilize a semi-transparent overlay.
Regardless of the technique used to provide the Shopping Cart, ATV
Controller 109 can dedicate a portion of the Shopping Cart screens
to branding. For example, ATV Controller 109 can locate a banner
above or below the main Shopping Cart screen which conveys brand
information, the brand information being either static or dynamic
in nature. Besides brand information, linking information to
specific Content Providers that offer the branded goods or services
can also be provided (e.g., CD branding plus linking information
for Content Providers through which the user can purchase the CD).
Additionally, the Content Providers themselves may utilize branding
to improve their own name recognition.
[0129] In at least one embodiment of the invention, the branding
service is coupled to the previously described user's profile.
Thus, for example, the brands displayed via a specific Receiver 103
are selected by ATV Controller 109 for that specific Receiver based
on the profile of the user. For instance, if the user's profile
indicates that the user watches music videos and purchases CDs
on-line, the selected brands can relate to specific musicians,
newly released CDs, Content Providers through which the user can
purchase CDs, etc. Alternately, if the user's profile indicates
that the user primarily watches sports and often purchases
on-demand sports broadcasts, ATV Controller 109 can provide banners
relating to on-line sports ticket brokers, sports memorabilia for
sale, future on-demand sports broadcasts, etc.
[0130] In addition to providing branding benefits to Content
Providers and profile related linking benefits to users, the use of
branding in the present invention provides a valuable revenue
generating resource to Network Operator 101. As opposed to only
obtaining revenues from the sale of network services to users
and/or the sale of the authorization to provide enhanced content
programming via its network to Content Providers, the present
invention allows revenues to be generated based on branding.
[0131] 3. Picture-in-Picture Viewing
[0132] Picture-in-picture (PIP) televisions are currently available
which provide the user with the opportunity to simultaneously view
two (or more) independent screens. They utilize either multiple
on-board tuners, or a single on-board tuner with the capability of
coupling additional tuners to the system. Alternately, a television
or monitor can be coupled to an external receiver (e.g., set-top
box, satellite receiver, etc.) in order to provide the user with
PIP capabilities. The benefit of a PIP system is that it allows the
user to monitor multiple events simultaneously (e.g., a baseball
game and a football game).
[0133] In accordance with at least one embodiment of the invention,
the PIP feature is used to provide the user with standard
programming in one screen (e.g., the principal screen) and enhanced
content programming in a second screen (e.g., the PIP). For
example, a user could watch a baseball game being broadcast via
standard programming along with an on-demand boxing match delivered
via enhanced content programming.
[0134] Preferably, the enhanced content programming is related by
subject matter to the standard programming and is provided
automatically by ATV Controller 109. For example, while watching a
cooking show, ATV Controller 109 can couple Content Providers to
the PIP which offer cooking supplies. Alternately, as opposed to
relating the enhanced content programming to the standard
programming under view, ATV Controller 109 can provide enhanced
content programming which corresponds to the user's profile. Thus
in the above example, if the user's profile indicates that the user
frequently purchases jewelry on-line, even when the user is viewing
the cooking show, they are still receiving enhanced content
programming relating to jewelry (e.g., Content Providers 105 that
offer jewelry on-line).
[0135] It is understood that the enhanced content programming
supplied to the user may be comprised of a variety of information
types. For example, if ATV Controller 109 is configured to provide
enhanced content programming that relates to the user's profile,
and a particular user's profile indicates an interest in nature
related activities and goods, the enhanced content programming may
include nature movies/documentaries, home shopping opportunities
for camping/hiking gear, and related shopping opportunities (e.g.,
gardening supplies).
[0136] 4. Trigger Filtering
[0137] As previously described, triggers and other types of markers
routinely accompany enhanced content programming and other types of
data streams. These triggers can be used to provide a resource
locator, an indicator of resource availability, a resource content
identifier, a Content Provider indicator, etc. In the preferred
embodiment of the invention, triggers are used to monitor enhanced
content programming, thus providing a means for the Network
Operator to monitor and control interactions between a Content
Provider 105 and a Receiver 103. The triggers or markers can also
be used in a variety of other ways, both in conjunction with, and
separate from, the basic invention, as described further below.
[0138] i) Source Control
[0139] In an embodiment illustrated in FIG. 8, each Receiver 103
receives a stream of source information from a variety of sources
including Content Providers 105, on-demand programming, standard
programming, etc. (step 801). The source information can include,
for example, special events (e.g., an on-demand presentation of a
boxing match, etc.), news (e.g., headline news, world news, local
news, etc.), sports (e.g., games, scores, sports news, etc.),
business (e.g., business news, stock quotes, etc.), movies, etc.
Associated with each information source is a trigger that
identifies the type of information provided. Preferably there are
also triggers that identify subcategories for each type of
information. For example, within sports there may be a trigger
associated with each type of sport (e.g., baseball, football,
etc.).
[0140] In this embodiment the triggers are used to filter from the
stream of source information that material which is of particular
interest to the user, as determined by a set of explicit or
implicit preferences (steps 803 and 805). For example, the user's
preference may be for sports. Additionally, the user may refine
their preferences to football, and even more specifically, to a
particular football team. Based on these preferences or criteria,
the system can be configured to operate in one of several ways.
First, any information that fits within any user specified criteria
can be provided to the user. This information can be provided
immediately upon receipt of a trigger associated with the desired
information (step 807). Alternately the user can be notified that
information matching their preset criteria is currently available
(step 809), for example by presenting an icon in the corner of the
user's television screen, thus allowing the user to decide whether
or not they wish to view the information. Second, any information
that matches all user defined criteria (i.e., in the above example,
sports+football+particular team) can be provided to the user,
either immediately upon receipt or through the previously described
notification process. Third, the user can specify priorities
associated with each preset criterion (steps 811 and 813). For
example, the user could specify that they wish to be notified if a
football game is available, but their current programming should be
interrupted with any news involving their favorite team (e.g.,
game, scores, draft picks, etc.). Fourth, associated with each type
of source information or each type of specifiable criterion is a
particular on-screen graphic or audible signal, thus allowing the
user to distinguish between different types of information (steps
815 and 817). The on-screen graphic or audible signal can be preset
or user defined. For example, if the user's filtering criteria is
comprised of stock quotes, sports scores, and a particular baseball
team, suitable on-screen graphics include a dollar sign, a
scoreboard, and the baseball team's logo, respectively.
Accordingly, when a graphic appears on the user's television
screen, they can decide if they wish to tune to the source
information associated with the graphic.
[0141] In an alternate embodiment, the system controller based on
the user's profile sets the user preferences or criteria.
Preferably the user is given an opportunity to review and modify
the system set criteria. Once set, the criteria can be used in any
of the ways described above.
[0142] ii) Audio Triggers
[0143] As previously described, triggers and other types of markers
routinely accompany enhanced content programming and other types of
data streams. These triggers may be transparent to the user, for
example the trigger may simply provide a locator tag so that the
data source can be located if selected. Alternately, the trigger
may be used to provide an indication that a specific program,
enhanced content, or other information is available for viewing. In
this instance, typically the trigger causes an on-screen graphic to
appear, thereby notifying the user of the availability of the
specific information. The Content Provider, the broadcaster, or the
Network Operator typically sets the on-screen graphic which may be
comprised of a simple icon (e.g., an "i" in the corner of the
screen), or something representative of the type of available
information (e.g., a "News 5" icon representing a news broadcast
associated with a particular channel).
[0144] In an alternate embodiment, associated with each trigger or
with certain types of triggers (e.g., program availability
triggers) is an audible signal. The audible signal can be in
addition to, or as a replacement for, an on-screen graphic. The
audible signal can be set to make a single signal, for example when
a specific enhanced content program is first available.
Alternately, the audible signal can be set to repeatedly signal the
arrival of the trigger, the frequency of the signal being
adjustable by the Network Operator, the user, or both. The signal
can be set to repeat until either the information associated with
the trigger is no longer available or until the user disables the
audible signal.
[0145] Preferably the audible signal can be set, either by the
Network Operator or the user, such that it is only associated with
a specific type of trigger. For example, the audible signal may be
set to only indicate triggers associated with a specific Content
Provider, a specific type of programming, or with some other
trigger parameter. Additionally multiple audible signals can be
used, each representing a different trigger parameter.
[0146] iii) Dynamic Replacement of Specific Content Utilizing
Triggers
[0147] This embodiment of the invention provides Network Operator
101 with additional revenue opportunities. Specifically, this
embodiment allows programming such as advertisements to be replaced
with alternate programming, preferably at a rate which is
beneficial to the Network Operator.
[0148] As previously noted, triggers and/or other types of markers
can be used to indicate a change of programming. For example,
during a standard broadcast program, the broadcaster typically
periodically interrupts the program to allow the insertion of one
or more advertisements. Although these advertisements are a revenue
source to the broadcaster, typically the Network Operator does not
directly receive advertising revenues.
[0149] The method of this embodiment is illustrated in FIG. 9. As
shown, initially the user receives standard programming via the
system of Network Operator 101 (step 901). This programming may be
broadcast programming, pay-per-view programming, on-demand
programming, or other programming. Periodically a trigger or other
marker is detected that indicates the beginning of a program
interruption (step 903), such as that commonly used for one or more
advertisements and broadcast station information (e.g., station
identification, station promotions, etc.). This program
interruption may be detected directly by Network Operator 101 or by
ATV Controller 109. Once an interruption is detected, the system
determines whether or not to replace the program interruption
provided by the broadcast programmer with a different program
interruption (step 905), for example a program interruption (e.g.,
advertisement) provided by a Content Provider 105 that has entered
into a financial arrangement with Network Operator 101.
[0150] If the originally arranged interruption is not replaced
(step 907), the standard programming continues until the next
interruption is detected. If a replacement program is inserted at
the detected interruption (step 909), the system must then
determine how long the inserted program (e.g., inserted
advertisement) may run before returning to the original broadcast
programming. This can be accomplished in several different ways.
For example, the inserted program can be of a predefined duration
(e.g., 15 seconds, 30 seconds, 45 seconds, etc.) with the
expectation that the originally planned programming interruption is
of a similar duration (step 911). As a result of this approach, the
user may view a portion of the original interruption or may miss a
portion of the standard programming. In the preferred approach,
after the replacement programming has been inserted, either Network
Operator 101 or ATV Controller 109 continues to monitor for
additional triggers which signal that the standard programming is
about to resume (step 913). Once such a trigger has been detected
(step 915), the system switches back to standard programming. In
order to achieve the desired timing, preferably the last portion of
the replacement programming may be suspended at any of a variety of
times. For example, the last 60 seconds of the replacement
programming can be comprised of a series of ten, independent,
programming promotions, thus allowing the replacement programming
to end at any of a number of times without alerting the viewer that
they have been watching replacement programming.
[0151] In addition to the above configuration, this system can be
used to accomplish other Network Operator objectives. For instance,
this system can be used to give a specific Content Provider the
opportunity to focus the information that they provide. Thus, for
example, a nationally recognized Content Provider 105 may purchase
a 30 second commercial break in a baseball game that will be
broadcast in both northern and southern California. By utilizing
triggers, Network Operator 101 can monitor for this particular
Content Provider's commercial. When the appropriate trigger is
detected, a commercial focused on the northern California viewers
can be broadcast in northern California while a commercial focused
on the southern California viewers can be broadcast in southern
California. This approach is particularly well suited for Network
Operators that have a large network, such as that associated with
satellite broadcasting.
[0152] iv) Trigger Bookmarks
[0153] A common problem associated with the use of content
synchronous data, on-demand data, and other data streams provided
to a user during the course of normal system usage (e.g.,
television, internet, etc.) is that the user is often required to
interrupt their current use in order to review the enhanced content
programming. For example, a trigger can be used to provide an
indicator to a television viewer that additional information is
available about the topic currently being presented. The additional
information can be detailed specifications, costs, availability,
background information, etc. Although the user may wish to view
some or all of this additional information, they may be reluctant
to do so if it requires them leaving the present programming.
Unfortunately, such additional information is typically tied with
the programming under view and therefore may be unavailable at a
later time when viewing may be more convenient to the user.
[0154] One embodiment of the invention overcomes these problems by
allowing the user to "bookmark" the additional information for
later viewing. As shown in FIG. 10, initially the user is viewing
some form of standard programming (step 1001). For example, the
user may be viewing a conventionally broadcast program, an
on-demand program, an information program provided by a Content
Provider 105, or some other form of program. While the user is
viewing the standard programming, Network Operator 101 or ATV
Controller 109 monitors for triggers or other markers (step 1003).
When the user is presented with the option of obtaining additional
information (step 1005), for example via a graphical identifier,
audible identifier, or other means, the user can opt to receive no
additional information (step 1007), immediately receive additional
information (step 1009), or simply bookmark the additional
information for later viewing (step 1011).
[0155] If the user bookmarks the additional information, ATV
Controller 109 enters the bookmark into an ATV Information Cart
(step 1013). Depending upon the system configuration, ATV
Controller either places the requested information into memory
(e.g., memory 111 or 113) for later viewing (step 1015) or simply
copies the required linking information into memory (step 1017). At
a later time (e.g., during a later portion of the programming or at
some time after completion of the programming) the requesting user
enters the ATV Information Cart (step 1019). Depending upon the
system configuration, the user either is presented with the stored
information (step 1021) or automatically linked to the stored
information (step 1023).
[0156] In an alternate embodiment illustrated in FIG. 11, although
the user does not actively bookmark information for later viewing,
they are able to request this information at a later time. In this
embodiment as in the previously described embodiment, ATV
Controller 109 continuously monitors for triggers (step 1003).
Whenever a trigger is detected, suitable linking information is
stored in memory (e.g., memory 111 or 113) (step 1101). In order to
limit the memory required, typically linking information is only
stored for a limited time. At a later point in time, the user is
able to request this information by requesting all links associated
with a specific program (step 1103), all links recorded for a given
time period (step 1105), all links recorded for the last `x` number
of minutes (step 1107), the last `x` number of stored links (step
1109), or all recorded links for a given time period that meet
certain filtering criteria (e.g., channel, format, information
type, etc.) (step 1111).
[0157] v) Cross Channel Trigger Filtering
[0158] In a typical embodiment of the invention, ATV Controller 109
monitors triggers that are located within data streams that
accompany the channel being viewed. As previously described, these
triggers can then be used to monitor user/Content Provider
transactions, provide novel branding and cross-selling
opportunities, allow information bookmarking, etc. Additionally,
and in accordance with at least one embodiment of the invention,
the monitored triggers need not be associated with the data streams
that accompany the channel being viewed.
[0159] In at least one embodiment of the invention, as illustrated
in FIG. 12, a trigger information filter is defined (step 1201),
either explicitly by the user or implicitly by the user's profile.
Preferably the information filter is explicitly set, thus allowing
the user to change the filter frequently depending upon current
needs. Once set, ATV Controller 109 monitors all possible sources,
including both those associated with the channel being viewed and
those associated with other channels, for triggers meeting the
criteria (step 1203). Once a trigger meeting the criteria is
detected, the user is notified (step 1205), typically using a
screen graphic or an audible signal. Alternately, the system can be
configured to immediately present the user with any information
meeting the preset criteria (step 1207).
[0160] If the system is configured to merely notify the user of the
arrival of a trigger meeting the pre-defined criteria, the user may
respond in one of several manners. First, the user can simply
ignore the information and continue viewing the current programming
(step 1209). Second, the user may immediately request to be
provided with the information (step 1211). Third, the user may
bookmark the information for later viewing (step 1213). Preferably
if the user immediately views the information (either via step 1207
or step 1211), the requested information is provided as a
semi-transparent screen overlay or dominates only a portion of the
screen.
[0161] The primary benefit of this embodiment is that it allows the
user the ability to monitor multiple data streams while primarily
focussing on a single data stream. For example, the user may be
watching an on-demand movie while trying to keep abreast of a
breaking news story (e.g., an international crisis, a major
sporting event, etc.). Utilizing this embodiment of the invention,
the user is able to enjoy the on-demand movie, knowing that if any
information becomes available on the desired topic, they will
immediately be informed.
[0162] It is understood that the criteria for the filter (step
1203) may be comprised of a variety of different types of
information. For example, in addition to simply defining the topic
of interest (e.g., draft choices for a local football team), the
user may also wish to only monitor certain channels (e.g., a local
channel, a headline news service, a sports broadcast service, etc.)
and certain information types (e.g., news). The user may also wish
to set the media type (e.g., standard broadcast programming, Web
based information, etc.).
[0163] As will be understood by those familiar with the art, the
present invention may be embodied in other specific forms without
departing from the spirit or essential characteristics thereof.
Accordingly, the disclosures and descriptions herein are intended
to be illustrative, but not limiting, of the scope of the invention
which is set forth in the following claims.
* * * * *
References