U.S. patent application number 09/940062 was filed with the patent office on 2002-06-13 for method and apparatus for providing open-ended subscriptions to commodity items normally available only through term-based subscriptions.
This patent application is currently assigned to SYNAPSE GROUP INC.. Invention is credited to Loeb, Michael R., Walker, Jay S..
Application Number | 20020072990 09/940062 |
Document ID | / |
Family ID | 25063878 |
Filed Date | 2002-06-13 |
United States Patent
Application |
20020072990 |
Kind Code |
A1 |
Loeb, Michael R. ; et
al. |
June 13, 2002 |
Method and apparatus for providing open-ended subscriptions to
commodity items normally available only through term-based
subscriptions
Abstract
A system for providing an open-ended subscription to commodity
items normally available on a term basis includes a central agent
that serves as the front-end for commodity suppliers. This central
agent maintains databases containing information associated with a
group of commodity items and their sales. Using these databases,
the central agent produces subscription records to provide
open-ended subscription services to its customers, while supporting
the term-based subscriptions of the commodity suppliers.
Inventors: |
Loeb, Michael R.; (Darien,
CT) ; Walker, Jay S.; (Ridgefield, CT) |
Correspondence
Address: |
DANIEL H. GOLUB
1701 MARKET STREET
PHILADELPHIA
PA
19103
US
|
Assignee: |
SYNAPSE GROUP INC.
FOUR HIGH RIDGE PARK
STAMFORD
CT
06905-1325
|
Family ID: |
25063878 |
Appl. No.: |
09/940062 |
Filed: |
August 27, 2001 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
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09940062 |
Aug 27, 2001 |
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09370290 |
Aug 9, 1999 |
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09370290 |
Aug 9, 1999 |
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08762007 |
Dec 11, 1996 |
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Current U.S.
Class: |
705/26.8 ;
705/34 |
Current CPC
Class: |
G06Q 30/02 20130101;
G06Q 30/04 20130101; G06Q 10/087 20130101; G06Q 30/0258 20130101;
G06Q 30/0633 20130101; G06Q 30/0635 20130101; G06Q 40/12
20131203 |
Class at
Publication: |
705/26 ;
705/34 |
International
Class: |
G06F 017/60 |
Claims
1. A system for managing subscriptions to commodity items,
comprising: means for receiving customer orders for open-ended
subscriptions to said commodity items, said open-ended
subscriptions expiring only upon request of respective customers;
means for storing said received customer orders; means for
generating supplier orders for renewable term subscriptions to said
commodity items based upon said stored customer orders; and means
for transmitting said supplier orders to respective suppliers of
said commodity items.
2. The system of claim 1, wherein said customer orders include
customer name, customer address, customer payment information, and
information specifying particular commodity items for the
open-ended subscriptions.
3. The system of claim 1, wherein the means for generating supplier
orders comprises: a first database storing commodity data; a second
database storing supplier data of suppliers of the commodity items;
and means for correlating the commodity data and the supplier data
with the customer orders.
4. The system according to claim 1, wherein the means for receiving
customer orders comprises a data terminal for allowing an operator
to enter customer order data.
5. The system according to claim 1, wherein the means for receiving
customer orders comprises means for receiving payment for the
open-ended subscriptions.
6. The system according to claim 1, wherein the means for
generating supplier orders comprises: means for checking billing
statuses of the renewable term subscriptions for the commodity
items; and means for transmitting payment to those suppliers whose
corresponding billing statuses indicate that payment is due.
7. A method of managing subscriptions to commodity items,
comprising the steps of: receiving customer orders for open-ended
subscriptions to said commodity items, said open-ended
subscriptions expiring only upon request of respective customers;
storing said received customer orders; generating supplier orders
for renewable term subscriptions to said commodity items based upon
said stored customer orders; and transmitting said supplier orders
to respective suppliers of said commodity items.
8. The method according to claim 7, wherein said customer orders
include customer name, customer address, customer payment
information, and information specifying particular commodity items
for the open-ended subscriptions.
9. The method according to claim 7, wherein the step of generating
supplier orders comprises the substeps of: accessing commodity
data; accessing supplier data of suppliers of the commodity items;
and correlating the commodity data and the supplier data with the
customer orders.
10. The method according to claim 7, wherein the step of receiving
customer orders comprises entering customer order data into a data
terminal.
11. The method according to claim 7, wherein the step of receiving
customer orders comprises the substep of receiving payment for the
open-ended subscriptions.
12. The method according to claim 7, wherein the step of generating
supplier orders comprises the substeps of: checking billing
statuses of the renewable term subscriptions for the commodity
items; and transmitting payment to those suppliers whose
corresponding billing statuses indicate that payment is due.
13. An article of manufacture for causing a computer to manage
subscriptions to commodity items, comprising: means for causing a
computer to receive customer orders for open-ended subscriptions to
said commodity items, said open-ended subscriptions expiring only
upon request of respective customers; means for causing a computer
to store said received customer orders; means for causing a
computer to generate supplier orders for renewable term
subscriptions to said commodity items based upon said stored
customer orders; and means for causing a computer to transmit said
supplier orders to respective suppliers of said commodity
items.
14. A system for providing open-ended subscriptions to commodity
items, comprising: a first database storing customer orders for
open-ended subscriptions to said commodity items; a second database
storing information relating to renewable term subscriptions
through which said commodity items are available from respective
suppliers; and means for correlating said customers orders in said
first database with information stored in said second database and
for generating supplier orders for renewable term subscriptions to
said commodity items based upon said correlation.
15. The system according to claim 14, further comprising means for
receiving from customers cancellations of the open-ended
subscriptions and means for canceling from suppliers the renewable
term subscriptions corresponding to the canceled open-ended
subscriptions.
16. The system according to claim 14, further comprising: means for
checking billing statuses of the renewable term subscriptions; and
means for transmitting payment to the suppliers of the commodity
items for the renewable term subscriptions whose billing status
indicates that payment is due.
17. A method of providing open-ended subscriptions to commodity
items, comprising the steps of: storing in a first database
customer orders for open-ended subscriptions to said commodity
items; storing in a second database information relating to
renewable term subscriptions through which said commodity items are
available from respective suppliers; correlating said customers
orders in said first database with information stored in said
second database; and generating supplier orders for renewable term
subscriptions to said commodity items based upon said
correlation.
18. The method according to claim 17, further comprising the steps
of: receiving from customers cancellations of the open-ended
subscriptions; and cancelling from suppliers the renewable term
subscriptions corresponding to the canceled open-ended
subscriptions.
19. The system according to claim 17, further comprising the steps
of: checking billing statuses of the renewable term subscriptions;
and transmitting payment to the suppliers of the commodity items
for the renewable term subscriptions whose billing status indicates
that payment is due.
20. An article of manufacture for causing a computer to provide
open-ended subscriptions to commodity items, comprising: means for
causing a computer to store customer orders for open-ended
subscriptions to said commodity items; means for causing a computer
to store information relating to renewable term subscriptions
through which said commodity items are available from respective
suppliers; and means for causing a computer to correlate said
customers orders in said first database with information stored in
said second database and to generate supplier orders for renewable
term subscriptions to said commodity items based upon said
correlation.
21. A system for providing a subscription-based commodity item,
comprising: means for storing subscription information associated
with a plurality of subscription items available on a renewable
term basis by a supplier; means for storing order information
associated with orders for selected ones of said plurality of
subscription items on a continuous basis; and means for correlating
the subscription information and the order information to generate
appropriate renewable term subscription orders.
22. The system of claim 21 wherein fields of said subscription
information include: subscription term; agent cost; and
subscription identifier; and wherein fields of said order
information include: order date, buyer cost, billing period, and
billing account.
23. The system according to claim 21, further comprising: means for
receiving from consumers cancellations of the open-ended
subscriptions; and means for canceling from the suppliers the term
subscriptions corresponding to the canceled open-ended
subscriptions.
24. The system according to claim 21, further comprising: means for
checking a billing status of a renewable term subscription; and
means for transmitting payment to a supplier for the term
subscription, when the renewable term subscription's billing status
indicates that payment is due.
25. A method of providing a subscription-based commodity item,
comprising the steps of: storing subscription information
associated with a plurality of subscription items available on a
renewable term basis by a supplier; storing order information
associated with orders for selected ones of said plurality of
subscription items on a continuous basis; and correlating the
subscription information and the order information to generate
appropriate renewable term subscription orders.
26. The method according to claim 25 wherein fields of said
subscription information include: subscription term; agent cost;
and subscription identifier; and wherein fields of said order
information include: order date, buyer cost, billing period, and
billing account.
27. The method according to claim 25, further comprising the steps
of: receiving from consumers cancellations of the open-ended
subscriptions; and canceling from the suppliers the term
subscriptions corresponding to the canceled open-ended
subscriptions.
28. The method according to claim 25, further comprising the steps
of: checking a billing status of a renewable term subscription; and
transmitting payment to a supplier for the term subscription, when
the renewable term subscription's billing status indicates that
payment is due.
29. An article of manufacture for causing a computer to provide a
subscription-based commodity item, comprising: means for causing a
computer to store subscription information associated with a
plurality of subscription items available on a renewable term basis
by a supplier; means for causing a computer to store order
information associated with orders for selected ones of said
plurality of subscription items on a continuous basis; and means
for causing a computer to correlate the subscription information
and the order information to generate appropriate renewable term
subscription orders.
30. A system for offering open-ended magazine subscriptions,
comprising: a first database storing subscription information
associated with a plurality of magazines supplied by a plurality of
publishers on a renewable term basis, said subscription information
including an identifier for said publisher, an identifier for said
magazine, a subscription term for said magazine, and an agent cost
for said magazine; a second database storing customer order
information associated with customer orders for continuous
subscriptions to said magazines, said customer order information
including an identifier for said customer, an identifier for said
magazine, an order date, a billing period, a customer cost, and a
billing account; and means for correlating said subscription
information stored in said first database with said customer order
information stored in said second database and for generating
supplier orders for renewable term subscriptions to said magazines
based upon said correlation.
31. The system according to claim 30, further comprising: means for
receiving from consumers cancellations of the open-ended
subscriptions; and means for canceling from the suppliers the term
subscriptions corresponding to the canceled open-ended
subscriptions.
32. The system according to claim 30, further comprising: means for
checking a billing status of a renewable term subscription; and
means for transmitting payment to a supplier for the term
subscription, when the renewable term subscription's billing status
indicates that payment is due.
33. The system according to claim 30, further comprising means for
requesting suppression of renewal notices for a magazine
subscription from a publisher to a customer.
34. A method of offering open-ended magazine subscriptions,
comprising: storing in a first database subscription information
associated with a plurality of magazines supplied by a plurality of
publishers on a renewable term basis, said subscription information
including an identifier for said publisher, an identifier for said
magazine, a subscription term for said magazine, and an agent cost
for said magazine; storing in a second database customer order
information associated with customer orders for continuous
subscriptions to said magazines, said customer order information
including an identifier for said customer, an identifier for said
magazine, an order date, a billing period, a customer cost, and a
billing account; and correlating said subscription information
stored in said first database with said customer order information
stored in said second database; and generating supplier orders for
renewable term subscriptions to said magazines based upon said
correlation.
35. The method according to claim 34, further comprising the steps
of: receiving from consumers cancellations of the open-ended
subscriptions; and canceling from the suppliers the term
subscriptions corresponding to the canceled open-ended
subscriptions.
36. The method according to claim 34, further comprising: checking
a billing status of a renewable term subscription; and transmitting
payment to a supplier for the term subscription, when the renewable
term subscription's billing status indicates that payment is
due.
37. The system according to claim 34, further comprising the step
of requesting suppression of renewal notices for a magazine
subscription from a as publisher to a customer.
38. A system for offering open-ended magazine subscriptions,
comprising: means for receiving a subscription order from a
customer for the purchase of at least one open-ended magazine
subscription; means for creating an order record based upon the
subscription order and storing the order record in an order
database; mean for calculating a first payment amount from the
order record; and means for transmitting the calculated first
payment amount to a payment clearinghouse.
39. The system according to claim 38, wherein the means for
receiving a subscription order comprises a data terminal for
allowing an operator to enter data relating to the subscription
order.
40. The system according to claim 38, further comprising means for
creating a subscription record corresponding to the order record to
initiate a renewable term subscription from a magazine
supplier.
41. A method of offering open-ended magazine subscriptions,
comprising the steps of: receiving a subscription order from a
customer for the purchase of at least one open-ended magazine
subscription; creating an order record based upon the subscription
order and storing the order record in an order database;
calculating a first payment amount from the order record; and
transmitting the calculated first payment amount to a payment
clearinghouse.
42. The method according to claim 41, wherein the step of receiving
a subscription order comprises the substep of entering data
relating to the subscription order into a data terminal.
43. The method according to claim 41, further comprising the step
of creating a subscription record corresponding to the order record
to initiate a renewable term subscription from a magazine
supplier.
44. A system for ordering magazines through open-ended magazine
subscriptions, comprising: a first database storing subscription
information relating to a plurality of renewable term subscriptions
for magazines from respective publishers; a second database storing
order information relating to customer orders for selected ones of
said magazines on an open-ended basis; a third database storing
publisher information relating to each of said plurality of
publishers; and means for selecting information from said first,
second, and third databases to create subscription orders for
initiating renewable term magazine subscriptions from respective
publishers to respective customers.
45. The system according to claim 44, further comprising means for
transmitting said subscription records to said publisher to
initiate respective magazine subscriptions.
46. The system according to claim 45, further comprising means for
transmitting payment to said publisher for said magazine
subscriptions.
47. The system according to claim 45, further comprising means for
billing said buyer for said subscription.
48. The system according to claim 44, wherein the publisher
information includes, for each publisher, a publisher subscription
data format, and wherein the means for selecting comprises means
for creating a subscription record in the respective publisher
subscription data format.
49. A method of ordering magazines through open-ended magazine
subscriptions, comprising the steps of: storing in a first database
subscription information relating to a plurality of renewable term
subscriptions for magazines from respective publishers; storing in
a second database order information relating to customer orders for
selected ones of said magazines on an open-ended basis; storing in
a third database publisher information relating to each of said
plurality of publishers; and selecting information from said first,
second, and third databases to create subscription orders for
initiating renewable term magazine subscriptions from respective
publishers to respective customers.
50. The method according to claim 49, further comprising the step
of transmitting said subscription records to said publisher to
initiate respective magazine subscriptions.
51. The method according to claim 50, further comprising the step
of transmitting payment to said publisher for said magazine
subscriptions.
52. The method according to claim 50, further comprising the step
of billing said buyer for said subscription.
53. The method according to claim 49, wherein the publisher
information includes, for each publisher, a publisher subscription
data format, and wherein the step of selecting comprises the
substep of creating a subscription record in the respective
publisher subscription data format.
54. A system for providing open-ended magazine subscriptions,
comprising: a first database storing subscription information
relating to a renewable term subscription to a magazine offered by
a magazine publisher, said renewable term subscription including a
subscription term; a second database storing order information
relating to a customer order for an open-ended subscription to said
magazine; means for periodically checking a billing status of said
renewable term subscription; and means for submitting payment for
said renewable term subscription when said billing status indicates
that said term subscription requires renewal.
55. The system according to claim 54, further including means,
responsive to said subscription term status check, for initiating
renewals of said renewable term subscriptions when said
subscription terms have expired.
56. The system according to claim 55, further including means for
transmitting payment for said subscription renewals.
57. A method of providing open-ended magazine subscriptions,
comprising the steps of: storing in a first database subscription
information relating to a renewable term subscription to a magazine
offered by a magazine publisher; storing in a second database order
information relating to a customer order for an open-ended
subscription to said magazine, said order information including a
billing period; periodically checking a billing status of said
renewable term subscription; and submitting payment for said
renewable term subscription when said billing status indicates that
said term subscription requires renewal.
58. The method according to claim 57, further including the step of
initiating, responsive to said subscription term status check,
renewals of said renewable term subscriptions when said
subscription terms have expired.
59. The method according to claim 58, further including the step of
transmitting payment for said subscription renewals.
60. A system for providing open-ended magazine subscriptions,
comprising: a first database storing subscription information
relating to renewable term subscriptions to magazines offered by
magazine publishers; a second database storing order information
relating to customer orders for open-ended subscriptions to
respective magazines, said order information including a billing
period for each open-ended subscription; and means for generating
and transmitting invoices for said open-ended subscriptions to
respective customers for respective billing periods.
61. The system according to claim 60, wherein the means for
generating a comprises means for identifying every open-ended
subscription for a customer and for synchronizing the billing
periods of the identified open-ended subscriptions.
62. The system according to claim 61, wherein the means for
generating further comprises means for transmitting a single
invoice to each customer.
63. A method of providing open-ended magazine subscriptions,
comprising: storing in a first database subscription information
relating to renewable term subscriptions to magazines offered by
magazine publishers; storing in a second database order information
relating to customer orders for open-ended subscriptions to
respective magazines, said order information including a billing
period for each open-ended subscription; and generating and
transmitting invoices for said open-ended subscriptions to
respective customers for respective billing periods.
64. The method according to claim 63, wherein the step of
generating comprises the substeps of identifying every open-ended
subscription for a customer and synchronizing the billing periods
of the identified open-ended subscriptions.
65. The method according to claim 64, wherein the step of
generating further comprises the substep of transmitting a single
invoice for each customer.
66. A system for providing open-ended subscriptions to magazines,
comprising: means for accessing information about a renewable term
subscription to a magazine; means for storing magazine and
publisher information related to said magazine; means for receiving
a customer order requesting conversion of the renewable term
subscription to an open-ended subscription from an agent; means for
generating an order record containing information for the
open-ended subscription; means for generating a renewable term
subscription order containing instructions suppressing mailing of
renewable notices to the customer; and means for transmitting the
renewable term subscription order to the magazine publisher.
67. The system according to claim 66, wherein the means for
generating the renewable term subscription order comprises means
for generating a renewable term subscription order indicating that
the agent is responsible for payment for the renewable term
subscription.
68. The system according to claim 66, wherein the means for
generating an order record comprises means for extracting customer
information from the accessed information about the renewable term
subscription.
69. The system according to claim 68, wherein the means for
generating an order record further comprises means for extracting
information from the stored magazine and publisher information.
70. A method of providing open-ended subscriptions to magazines,
comprising, the steps of: accessing information about a renewable
term subscription to a magazine; storing magazine and publisher
information related to said magazine; receiving a customer order
requesting conversion of the renewable term subscription to an
open-ended subscription from an agent; generating an order record
containing information for the open-ended subscription; generating
a renewable term subscription order containing instructions
suppressing mailing of renewable notices to the customer; and
transmitting the renewable term subscription order to the magazine
publisher.
71. The method according to claim 70, wherein the step of
generating the renewable term subscription order comprises the
substep of generating a renewable term subscription order
indicating that the agent is responsible for payment for the
renewable term subscription.
72. The method according to claim 70, wherein the step of
generating an order record comprises the substep of extracting
customer information from the accessed information about the
renewable term subscription.
73. The method according to claim 72, wherein the step of
generating an order record further comprises the substep of
extracting information from the stored magazine and publisher
information.
Description
BACKGROUND OF THE INVENTION
[0001] 1. Field of the Invention
[0002] The present invention relates generally to subscription
services. More particularly, the invention relates to a method and
apparatus for providing open-ended availability to commodity items,
such as magazines, normally available to consumers only through
renewable term-based subscriptions.
[0003] 2. Description of the Related Art
[0004] Most periodicals, such as newspapers and magazines, are
available to consumers through subscriptions. Such subscriptions
allow consumers to receive delivery of the periodicals at home.
Subscriptions available for newspapers, however, differ from
subscriptions available for magazines in at least one respect.
Newspaper subscriptions are typically available on a continuous, or
open-ended basis, where the subscriptions do not expire simply
because a period of time, or term, has elapsed. Rather, newspaper
subscriptions terminate only after subscribers contact the
newspaper publisher and cancel the subscriptions. In the context of
subscriptions, the term "open-ended" refers to subscriptions of
indefinite duration, subject only to the subscriptions being
canceled.
[0005] By contrast, magazine subscriptions involve consumers
contracting with magazine publishers to pay for and receive
magazines for fixed periods of time, or terms (i.e., 1 year). These
magazine subscriptions expire only after their respective terms
have elapsed. Until then, subscribers are committed to receive the
magazines for the entire length of the subscription term. Some
consumers may never subscribe to magazines simply because they are
unwilling to commit themselves to buying magazines that they may
not want to receive in the future.
[0006] If magazine subscribers want to continue to receive
magazines without disruption, they must renew their subscriptions
before they expire. The process of renewing subscriptions
traditionally involves two basic stages. First, magazine publishers
phone or mail renewal notices to subscribers as subscriptions
approach the end of their terms. Mailed renewal notices often
comprise letters requesting subscribers to contract to purchase
magazines for another term. Subscribers who desire to renew must
provide renewal instructions by, for example, filling out the
renewal notice form and mailing it back to the magazine publisher.
Subscribers may choose to pay the renewal cost at the time of
renewal. If not, magazine publishers send invoices to the
subscribers returning renewal instructions. The subscribers
receiving the invoices must write out checks for the invoice and
send them back to the publishers to complete the renewal process.
Alternatively, credit card accounts may be used to pay for
renewals.
[0007] Such a renewal process, however, inherently discourages
subscribers from renewing their subscriptions. Under this process,
all subscribers desiring continued receipt of a magazine title
receive renewal notices and provide renewal instructions near the
end of every subscription term (e.g., every year). This not only
presents needless inconvenience to those subscribers, but also
forces subscribers to periodically reconsider and reevaluate
whether the value imparted by the subscriptions justify their
expense.
[0008] In addition, publishers usually mail out multiple renewal
notices, sometimes up to fifteen, to their subscribers. In some
cases, supplemental renewal notices from publishers may cross in
the mail with renewal instructions from subscribers. Subscribers
receiving these supplemental renewal notices may be uncertain as to
whether the publishers received their renewal instructions or
whether the subscribers even submitted the instructions. As a
result, some subscribers may inadvertently return two (or more)
sets of renewal instructions. Also, inadvertent failure to return
renewal instructions in a timely fashion may result in sudden, and
in some cases unnoticed, disruptions in subscription services.
Thus, the traditional renewal process is fraught with problems.
[0009] Attempts have been made to address the shortcomings of the
traditional renewal process. One attempt involved requiring
subscribers to agree o automatic renewal of their subscriptions,
unless they notified the publishers otherwise. Under this automatic
renewal process, publishers sent invoices near the end of
subscription terms without ever sending renewal notices.
Subscribers desiring to terminate their subscriptions returned
their invoices with the word "canceled" written on them without
enclosing payment. Publishers receiving such invoices processed
those subscriptions as canceled. Those subscribers who desired to
continue subscription services returned the invoice along with
payment for the subscriptions. One magazine publisher, the American
Express Publishing Company (AEPC) implemented an automatic
subscription renewal system. AEPC required that, in subscribing to
its magazines, subscribers must not only agree to automatic 1-year
subscription renewals, but also agree to charge payment for the
renewals on the subscribers' American Express card.
[0010] Such automatic renewal systems suffered their own drawbacks.
Publishers adopting automatic subscription renewal systems usually
imposed automatic renewal as a nonoptional condition to magazine
subscriptions. Subscribers often did not even realize that they had
to affirmatively cancel their subscriptions to avoid renewal. This
was confusing to unwitting subscribers wishing to discontinue
receipt of magazines once their subscription terms had ended.
[0011] Automatic renewal systems suffered yet other problems and
limitations, including the limitation that only very limited
selections of magazines could be sold on such a basis. Since
automatic renewal was practiced by a publisher, choices were
limited to those titles available from the publisher. Further, the
nature of the transaction often required the buyer to commit to
undetermined, future price increases to be determine unilaterally
by the publisher.
[0012] Yet other systems required buyers to prepay for multi-year
subscriptions. As with the automatic renewal systems noted above,
such pre-paid systems provided the buyers little flexibility in
payment and cancellation options, and small selections of
magazines.
[0013] Thus, both traditional and automatic subscription renewal
systems give rise to unsatisfactory shortcomings and complications
that discourage consumers from wanting to subscribe to
magazines.
SUMMARY OF INVENTION
[0014] Accordingly, the present invention is directed to a method
and apparatus that substantially obviates one or more of the
problems due to limitations, shortcomings, and disadvantages of the
related art.
[0015] One advantage of the invention is that consumers are
empowered to obtain open-ended subscriptions to commodity items,
such as magazines, normally only available to consumers through
renewable term-based subscriptions.
[0016] Another advantage is that subscription renewal notices, and
associated billings, are eliminated without requiring automatic
renewal of a term-based subscription.
[0017] Yet another advantage is that the inherent risk that
magazine subscriptions will be disrupted because the magazine
publisher did not receive renewal instructions or payment is
avoided.
[0018] Still another advantage is that subscribers can have the
flexibility to cancel subscriptions at any time, and not only when
a subscription term has elapsed.
[0019] A further advantage is that a wide selection of magazines
can be provided under a continuous service program.
[0020] To achieve these and other advantages, one aspect of the
invention includes a system for managing subscriptions to commodity
items, comprising a device for receiving customer orders for
open-ended subscriptions to the commodity items, a device for
storing the received customer orders, a device for generating
supplier orders for renewable term subscriptions to the commodity
items based upon the stored customer orders, and a device for
transmitting the supplier orders to respective suppliers of the
commodity items.
[0021] In another aspect, the invention includes a system for
providing open-ended subscriptions to commodity items, comprising a
first database storing customer orders for open-ended subscriptions
to the commodity items, a second database storing information
relating to renewable term subscriptions through which the
commodity items are available from respective suppliers; and a
device for correlating the customers orders in the first database
with information stored in the second database and for generating
supplier orders for renewable term subscriptions to the commodity
items based upon the correlation.
[0022] Additional aspects of the invention are disclosed and
defined by the appended claims. It is to be understood that both
the foregoing general description and the following detailed
description are exemplary and explanatory and are intended to
provide further explanation of the invention as claimed.
BRIEF DESCRIPTION OF THE DRAWINGS
[0023] The accompanying drawings illustrate a preferred embodiment
of the invention. The drawings are incorporated in and constitute a
part of this specification.
[0024] In the drawings:
[0025] FIG. 1 illustrates a preferred embodiment of a system,
according to the invention;
[0026] FIG. 2 illustrates a preferred embodiment of the central
agent used in the system shown in FIG. 1;
[0027] FIG. 3 illustrates a sample of the contents of the order
database stored in the central agent shown in FIG. 2;
[0028] FIG. 4 illustrates a sample of the contents of the magazine
database stored in the central agent shown in FIG. 2;
[0029] FIG. 5 illustrates a sample of the contents of the publisher
database stored in the central agent shown in FIG. 2;
[0030] FIG. 6 illustrates a database conversion process executed by
the system shown in FIG. 1;
[0031] FIG. 7 illustrates an order process executed by the system
shown in FIG. 1;
[0032] FIG. 8 illustrates a conversion process executed by the
system shown in FIG. 1;
[0033] FIG. 9 illustrates a subscription process executed by the
system shown in FIG. 1;
[0034] FIGS. 10A-10B illustrate a continuous billing process
executed by the system shown in FIG. 1; and
[0035] FIGS. 11A-11B illustrate a continuous billing process
executed by the system shown in FIG. 1.
DETAILED DESCRIPTION
[0036] Introduction
[0037] The system of the invention avoids the shortcomings of prior
art renewal systems by offering magazine subscriptions on an
open-ended basis, thereby eliminating any need for renewals. The
system interfaces magazine publishers with magazine subscribers,
and takes into account the fact that magazine publishers, in
practice, normally only offer magazine subscriptions to subscribers
on a term (fixed period of time) basis. The system also integrates
magazine publishers and magazine subscribers with a payment
clearinghouse to simplify subscription payments. While the system
is described in connection with magazine subscriptions, it applies
to any commodity item that is normally available to consumers only
through renewable term-based subscriptions.
[0038] The system of the invention includes a central agent that
serves as the front-end for commodity suppliers. This central agent
maintains databases and produces subscription records to provide
open-ended subscription services to its customers, while supporting
the term-based subscriptions of the commodity suppliers.
[0039] System of the Invention
[0040] FIG. 1 shows one embodiment of the system according to the
invention. In this embodiment, the system includes central agent
110 configured to receive data from customers 120 (magazine
subscribers), transmit data to commodity suppliers 130 (magazine
publishers), and authenticate customer credit card data through
payment clearinghouse 140.
[0041] Agent 110 preferably comprises a processor-based system that
maintains databases of information relating to magazine
subscriptions. Agent 110 interfaces customers 120 with suppliers
130 to provide open-ended magazine subscriptions to customers 120.
Agent 110 correlates information stored in these databases to
effect the purchase of subscription items from suppliers 130 in
accordance with subscription information stored in one of the
databases and to effect the sale of the subscription items to
customers 120 in accordance with sales information stored in
another database. The structure of one embodiment of agent 110 is
described below in connection with FIG. 2.
[0042] Customers 120 include parties, such as individuals or
companies, wishing to subscribe to magazines on an open-ended
basis. Customers 120 order magazines through agent 110 by
transmitting subscription orders specifying what magazines they
wish to subscribe to. Customers 120 can transmit these subscription
orders through various ways. In a preferred embodiment, customers
120 fill out paper forms specifying which magazines they wish to
subscribe to and mail them to agent 110. Operators at agent 110
type or scan the subscription orders into data terminals. Two
alternative ways for customers 120 to transmit subscription orders
to agent 110 include customers 120 telephoning operators at agent
110 to verbally specify their subscription interests and customers
120 transmitting subscription orders electronically from a
customer's data terminal to an operator's data terminal connected,
for example, through a public switched telephone network or the
Internet. As described in greater detail below, customers 120 sign
up for open-ended magazine subscriptions through agent 120 and can
cancel the subscriptions by notifying agent 110.
[0043] Commodity suppliers 130 (magazine publishers) provide
commodity items, such as magazines, through term-based
subscriptions. Suppliers 130 receive subscription records and
payment based upon the agent rate from agent 110 and, based upon
the received subscription records, deliver commodities (magazines)
to customers 120 (magazine subscribers) as they otherwise would for
term-based subscriptions. In a preferred embodiment, agent 110
transmits subscription and cancellation records to suppliers 130
through a public switched phone network. These subscription records
preferably contain a unique code that causes suppliers 130 to
suppress issuance of renewal notices so that customers 120 do not
receive any renewal notices while the open-ended subscription
remains active.
[0044] Payment clearinghouse 140 receives and validates customer
payment for magazines. Clearinghouse 140 preferably comprises a
credit card clearinghouse capable of verifying credit card status,
and appropriately charging and refunding amounts to credit cards.
Clearinghouse 140 receives the credit card information from agent
110 and transmits its response through secure transmission lines.
In an alternative embodiment, clearinghouse 140 could authenticate
charges and refunds for bank accounts. Data communicated between
agent 110 and clearinghouse 140 is preferably encrypted using
conventional encryption techniques to ensure that third parties
cannot misappropriate any transmitted financial or credit card
information.
[0045] FIG. 2 illustrates one embodiment of agent 110 used in the
system shown in FIG. 1. As shown in FIG. 2, agent 110 includes
central processing unit (CPU) 210, random access memory (RAM) 220,
read-only memory (ROM) 230, at least one data input device 240,
large capacity storage device 250, and network interface 260. CPU
210, preferably comprising a conventional microprocessor such as an
Intel.RTM. Pentium.RTM. processor, is electronically coupled to
each of agent 110's other elements.
[0046] CPU 210 executes program code (not shown) stored in one or
more of RAM 220, ROM 230, and storage device 250 to carry out the
functions and acts described in connection with agent 110. CPU 210
preferably comprises at least one high-speed digital data processor
adequate to execute program modules for magazine ordering,
subscriptions, continuous billing, and magazine order cancellation.
These modules are described in connection with FIGS. 7-10B. CPU 210
interacts with RAM 220, ROM 230, and storage device 250 to execute
stored program code according to conventional data processing
techniques.
[0047] Data input device 240 permits operators at agent 110 to
enter order data from customers 120. Device 240 preferably
comprises digital data processing terminals configured to input
order data that operators manually enter through, for example, a
keyboard or mouse. Operators may obtain this data from paper forms
filled out by customers 120 or from talking to the customers 120
via telephone. Alternatively, device 240 could also be configured
to electronically scan forms filled out by customers 120. Device
240 transmits the entered data to CPU 210 for storage in storage
device 250. In an alternative embodiment, data input device 240
could receive electronic transmissions representing order data from
customers 120, in which case device 240 would be coupled to network
interface 260. Although FIG. 2 shows agent 110 as containing only a
single data input device 240, agent 110 could contain a combination
of one or more data input devices of the different types described
above.
[0048] Large capacity storage device 250 contains transaction
processor 252, order database 254, magazine database 256, and
publisher database 258. Transaction processor 252 maintains,
calculates, and accesses data stored in the databases and generates
publisher subscription and cancellation records, as described in
connection with FIGS. 6-11B. Transaction processor 252 preferably
encrypts financial or credit card data before transmission
according to conventional encryption techniques. Transition
processor 252 may comprise a separate, conventional
CPU/microprocessor, or a portion of the operating function of CPU
210. Order database 254 contains data about customers 120 and which
magazines they desire to subscribe to. Magazine database 256
contains information about each magazine, including its publisher,
cost, and distribution frequency. Publisher database 258 contains
information relating to magazine publishers, including which
magazines each publishes and the data formats used to generate
subscription and cancellation orders. Samples of the records and
their respective fields contained in databases 252, 254, and 256
are shown in and described in connection with FIGS. 3-5. A
representation of a database conversion for generating subscription
records used by suppliers 130 is shown in FIG. 6.
[0049] Network interface 260 comprises a device for allowing agent
110 to communicate with other data terminals connected to the
public switched phone network. Interface 260 preferably comprises a
conventional high-speed modem employing known communication
protocols capable of decrypting encrypted data received from the
public switched phone network.
[0050] Database Formats
[0051] Samples of the contents of databases 254, 256, and 258 are
shown in FIGS. 3-5. The specific data and fields illustrated in
these figures represent only one embodiment of the records stored
in the databases of the invention. In most cases, the fields shown
in FIGS. 3-5 are relatively straight forward and self-explanatory.
It is understood that the data and fields of these databases, as
well as the number of databases, can be readily modified from the
described embodiment and adapted to provide open-ended availability
to commodity items, such as magazines, normally available to
consumers only through renewable term-based subscriptions without
undue experimentation.
[0052] Order database 254 essentially maintains a log of the
magazines ordered by customers 120 and the payment method. FIG. 3
illustrates a sample of the contents of order database 254. As
shown in FIG. 3, order database 254 contains order records having
fields corresponding to, for example, order ID, customer
information, date of order, credit card information, payment
frequency, next payment date, magazine ID ordered, publisher term
expiration date, status: active or canceled, and sale terms. The
fields whose data is extracted directly from customer orders
include customer information, date of order, credit card
information, magazine ID ordered, and status. "Payment frequency"
represents the duration between customer payments to agent 110 and
is typically preselected by agent 110 or, in alternative
embodiments, may be selected by the customer when completing the
customer order. From this data and data stored in other databases,
the data for the remaining fields can be calculated.
[0053] Magazine database 256 contains information about the
magazines that are available through agent 110 on an open-ended
basis. FIG. 4 illustrates a sample of the contents of magazine
database 256. As shown in FIG. 4, database 256 contains magazine
records having fields corresponding to, for example, magazine ID,
magazine name, publisher ID, publisher term information, consumer
rate for term, agent rate for term, and magazine distribution
frequency. This information is provided and periodically updated by
magazine publishers who have agreed to utilize agent 110 as their
marketing and sales partner.
[0054] Publisher database 258 contains information about the
magazine publishers. FIG. 5 illustrates a sample of the contents of
publisher database 258. As shown in FIG. 5, publisher database 258
contains publisher records having fields corresponding to, for
example, publisher ID, publisher name, publisher information,
publisher subscription data format, list of magazine IDs published,
and publisher cancellation data format. Publishers subscription
data format and publisher cancellation data format are files
describing the internal data formats that respective publishers use
to process subscriptions and cancellations. Using these formats,
agent 110 can transmit subscription and cancellation orders in the
same unique format used internally by suppliers 130 themselves,
thereby minimizing incompatibility problems. Like the data in
magazine database 256, data in publisher database 258 is also
provided and periodically updated by magazine publishers.
[0055] The use of data from order database 254 and magazine
database 256 to generate publisher subscription records according
to the publisher's unique format is represented in FIG. 6. Agent
110 uses order database 254 and magazine database 256 to generate
publisher subscription records in accordance with the formats
stored in publisher database 258. Agent 110 transmits these
subscription records to respective suppliers 130 for their use.
Agent 110 also generates publisher cancellation records in a
similar manner to cancel subscriptions from suppliers 130.
[0056] Process
[0057] In providing open-ended availability to magazines normally
available to consumers only through renewable term-based
subscriptions, the system shown and described in connection with
FIGS. 1 and 2 preferably executes several distinct modules, or
processes. These processes include an ordering process, a
conversion process, a subscription process, a continuous billing
process, and a cancellation process. The steps associated with
these processes are described in connection with FIGS. 7-11B and
can be performed in any order, unless otherwise specified or
dictated by the steps themselves. In alternative embodiments, these
processes can be modified from what is described and adapted to
provide open-ended availability to commodity items, such as
magazines, normally available only through renewable term-based
subscriptions.
[0058] The ordering process involves a series of steps through
which the system establishes data stored in order database 254. As
shown in FIG. 7, operators at agent 110 receive subscription orders
for magazine subscriptions from customers 120 (step 710). Agent 110
creates order records from the subscription orders for storage in
order database 254 (step 710). The received subscription orders may
comprise preprinted order forms from which customers 120 select or
indicate which magazines they want to subscribe to on an open-ended
basis. The forms contain the consumer rate at which respective
magazines are available. Agent 130 agrees to notify customers 120
as soon as any changes to the customer rate occur. The data in
these subscription orders includes magazine identification (ID) for
each magazine to which customers 120 desire to subscribe and
payment information, such as credit card number and expiration
date. Using the magazine IDs contained in the subscription orders,
agent 120 retrieves corresponding magazine information from
magazine database 256 (step 720). This magazine information
preferably includes publisher term information and consumer rate
for term. Agent 110 calculates data for two of the remaining fields
of order database 254, and the "first payment amount" field, as
follows:
"next payment date"=payment frequency+date of order (step 730);
[0059] 1 '' first payment amount '' = payment frequency * consumer
rate publisher term ; ( step 740 ) '' publisher term expiration
date '' = publisher term + date of order . ( step 750 )
[0060] By way of example, where the publisher term is twelve (12)
months and the agent rate is $18 per year, and where the date of
order is Jan. 1, 1997, payment frequency is quarterly (i.e. once
every three (3) months), and consumer rate is $36 per year, the
above fields can be calculated as follows:
"next payment date"=Jan. 1, 1997+three (3) months=Apr. 1, 1997
"first payment amount"=3*$36/12=$9
"publisher term expiration date"=twelve (12) months+Jan. 1,
1997=Dec. 31, 1997
[0061] Preferably, the system rounds off each month to constitute
one `unit` for purposes of calculations based on dates.
[0062] Data for the remaining fields represent either predetermined
or constant information (e.g., payment frequency, status, sale
terms) or information determined upon processing of the
subscription order (e.g., order ID, date of order).
[0063] Agent 110 transmits the credit card number, expiration date,
and first payment amount to clearinghouse 140 for authorization
(step 760). Agent 110 receives authorization from clearinghouse 140
that the first payment amount was charged to the credit card (step
770).
[0064] FIG. 8 illustrates a conversion process of the invention. In
accordance with this conversion process, the system of the
invention allows consumers to "convert" their term-based
subscriptions into open-ended subscriptions. The system utilizes
information related to the particular term-based subscription to
retrieve information needed to perform the conversion. As shown in
FIG. 8, the system receives information on the customer's
term-based subscription (step 810). This information preferably
includes the magazine title, customer information, and term
expiration date. In one embodiment, the system receives the
information from customer 120. Alternatively, the system may
receive the information from supplier 130. The system uses this
received information to retrieve related magazine from database 256
and publisher information from database 258 (step 810) and creates
an order record (step 820). The system stores the order record in
order database 254 (step 820).
[0065] The system creates a magazine subscription record and
transmits the record to supplier 130 (magazine publisher) (step
830). This step is similar to steps 1055 and 1060 described in
connection with FIG. 10B below. This magazine subscription record
preferably instructs supplier 130 that agent 110 will assume
continued payment of the subscription. This magazine subscription
record also instructs supplier 130 to either suppress mailing of
renewal notices or mail such notices to agent 110. Further, the
magazine subscription record preferably includes the customer's
name and address as recipient of the magazine so that the customer
receives uninterrupted delivery of the magazine.
[0066] The subscription process involves a series of steps through
which the system processes order records to generate publisher
subscription records, which are transmitted to commodity suppliers
130 for their use in delivering magazines. As illustrated in FIG.
9, agent 110 extracts the magazine ID number from an order record
and retrieves magazine information from magazine database 256
corresponding to that magazine ID number (step 910). Agent 110
extracts the publisher ID number from the extracted magazine
information to retrieve publisher information from publisher
database 258 (step 920). Agent 110 creates magazine subscription
records in publisher subscription data format, as stored in
database 258, and using order records stored in order database 254
and magazine records stored in magazine database 256 (step 930).
This step is described in greater detail above in connection with
FIG. 6. Agent 110 transmits the subscription records to supplier
130 (magazine publisher), along with agent rate payment for the
subscription term (step 940). In this way, agent 110 pays supplier
130 for delivery of magazines for a full term based upon the less
expensive agent rate, and receives payments from customers 120 once
every payment frequency based upon the more expensive consumer
rate.
[0067] The billing process involves a series of steps through which
the system determines whether any payment from customers is due
and, if so, charges those payment amounts to customer credit cards.
As shown in FIG. 10A, agent 110 searches order database 254 to
identify any order records whose "next payment date" field contains
a date less than (e.g., earlier than) today's date and whose status
is not canceled (e.g., active) (step 1010). Agent 110 retrieves the
identified order records and magazine records corresponding to the
magazine IDs found in the identified order records (step 1015).
Agent 110 recalculates several fields for the identified order
records, including "next payment date," which is the sum of payment
frequency and the previous date stored under the "next payment
date" field (step 1020), and "payment amount," which is the payment
frequency divided by the publisher term and multiplied by the
consumer rate (step 1025). Following the example described above,
the recalculations could be done as follows:
[0068] Where the recalculation is done on Apr. 2, 1997:
"next payment date"=three (3) months+Apr. 1, 1997=Jul. 1, 1997
"payment amount"=3*$36/12=$9
[0069] Agent 110 transmits credit card number, expiration date, and
payment amount to clearinghouse 140 (step 1030) and receives
authorization of the charge from clearinghouse 140 (step 1035). In
this manner, the amount due is billed to the consumer in the next
normal billing cycle of the customer's credit card.
[0070] Agent 110 also determines whether the term for any paid
subscriptions has expired and, if so, issues appropriate renewal
instructions to the publisher. As illustrated in FIG. 10B, agent
110 determines whether the publisher term expiration date for each
order record is less than (e.g., earlier than) today's date (step
1040). If no publisher term expiration dates are less than today's
date, then no subscriptions need renewal (step 1045). If at least
one publisher term expiration date is less than today's date, then
agent 110 determines that those subscriptions need renewal and
retrieves from publisher database 258 publisher information
corresponding to the publisher ID of each subscription requiring
renewal (step 1050). Agent 110 creates a new magazine subscription
record using the appropriate publisher subscription data format and
using appropriate magazine and order records (step 1055). Agent 110
transmits the new magazine subscription record, along with payment
based upon the agent rate, to the appropriate supplier 130 (step
1060).
[0071] The cancellation process involves updating order records to
reflect cancellation orders from customers 120. Since customer
subscriptions are provided on an open-ended basis, customers can
notify agent 110 at any time that they would like their
subscriptions canceled. With reference to FIG. 11A, upon receiving
cancellation orders, agent 110 searches order database 254 for
customer information matching that of the customer who canceled his
subscription (step 1110). Agent 110 retrieves the order record
(step 1115) and changes the order record status to "canceled" (step
1120). Agent 110 uses the magazine ID in the retrieved order record
to retrieve the magazine record corresponding to the canceled
subscription(step 1125) and calculates the refund amount that agent
110 owes the customer for prepaid, but undelivered magazine issues
(step 1130). This refund amount is calculated based upon
information stored in account records and magazine records,
including sales terms, next payment date, today's date, payment
frequency, and customer rate. If the sales terms provide for full
refunds to customers 120, agent 110 calculates the refund amount as
follows: 2 refund amount to customer = ( next payment date - today
' s date ) * customer payment amt payment frequency
[0072] Agent 110 transmits the credit card number, expiration date,
and refund amount to clearinghouse 140 (step 1135) and receives
authorization and confirmation from clearinghouse 140 that the
credit card was credited (step 1140).
[0073] In addition to modifying its own records and issuing refunds
to customers 120, as illustrated in FIG. 11B, agent 110 generates
cancellation records for suppliers 130 and calculates the refund
suppliers 130 owe to agent 110 (step 1145). The refund amount from
supplier 130 to agent 110 is calculated as follows: 3 refund amount
to agent = ( publisher term expiration date - today ' s date )
publisher term * agent rate
[0074] Continuing the example described above, the cancellation
refunds are calculated as follows:
[0075] Where the cancellation occurs on Aug. 1, 1997:
"refund amount to customer"=(Oct. 1, 1997-Aug. 1,
1997)*$9/3=2*$9/3=$6
"refund amount to agent"=(Dec. 31, 1997-Aug. 1,
1997)*$18/12=5*$18/12=$7.5- 0
[0076] Thus it will be appreciated that, since the customer is
paying quarterly on an open-ended basis, and has canceled one-third
of the way through a quarter, he receives a refund of two-thirds of
his quarterly payment. Since the agent has pre-paid the entire term
to the publisher, and has received the benefit of seven months of
the 12 month subscription term, he receives a refund for the
balance of the year, or five-twelfths of his agent's cost.
[0077] Agent 110 uses publisher IDs from magazine records of the
canceled subscriptions to retrieve publisher cancellation data
format (step 1150). Agent 110 creates a cancellation record using
the publisher cancellation data format and using order and magazine
records corresponding to the canceled subscription (step 1155) and
transmits to supplier 130 the cancellation record and a request for
the calculated refund amount owed to agent 110 (step 1160). Agent
110 receives the refunded amount from supplier 130 (step 1165).
[0078] Special Service Features
[0079] It will be appreciated that the system and method of the
present invention permits many special services to be provided to
customer 120 by the agent. For example, the system of the invention
can provide the ability to synchronize payment dates of multiple
open-ended subscriptions, and the ability to easily start and stop
service.
[0080] In order to synchronize the payments of multiple open-ended
subscriptions, order database 254 is periodically reviewed to
identify multiple subscriptions, as evidenced by order ID's having
similar customer information. The payment frequency and next
payment date of the multiple subscriptions are reviewed, and an
appropriate consolidation is made, for example, by changing the
payment frequency and date for multiple subscriptions to a selected
single frequency and date. This change is preferably done in
consultation with customer 120, to make billing and service more
convenient for the customer.
[0081] Similarly, the system can readily provide other payment
schedules tailored to individual customers. For example, a customer
may choose to have an expensive subscription cost billed over
multiple time periods, while an inexpensive subscription cost can
be billed as a single unit, or even grouped and billed with other
inexpensive subscription costs.
[0082] Starts and stops, for example to accommodate extended
vacations, can be supported responsive to requests from customer
120 by initiating appropriate cancellation and subscription
requests in the manner described above. Due to lead times currently
required by supplier/publisher 130 to cancel ad initiate
subscriptions, such starts and stops are only practical for
extended periods of stop time. However, as processes of
distribution improve in efficiency, such starts and stops may be
practical for decreasing stop times.
[0083] Conclusion
[0084] The system of the invention provides open-ended availability
to commodity items, such as magazines, normally available to
consumers only through renewable term-based subscriptions. Such
open-ended subscriptions eliminate the drawbacks associated with
term-based subscriptions.
[0085] It will be apparent to those skilled in the art that various
modifications and variations can be made in the system and
processes of the present invention without departing from the
spirit or scope of the invention. Thus, it is intended that the
present invention cover the modifications and variations of this
invention provided they come within the scope of the appended
claims and their equivalents. In this context, equivalents means
each and every implementation for carrying out the functions
recited in the claims, even if not explicitly described herein.
* * * * *