U.S. patent application number 09/127562 was filed with the patent office on 2001-12-13 for world wide web access for voice mail and page.
This patent application is currently assigned to GLENAYRE ELECTRONICS, INC.. Invention is credited to BETTIS, SONNY R..
Application Number | 20010051986 09/127562 |
Document ID | / |
Family ID | 22430745 |
Filed Date | 2001-12-13 |
United States Patent
Application |
20010051986 |
Kind Code |
A1 |
BETTIS, SONNY R. |
December 13, 2001 |
WORLD WIDE WEB ACCESS FOR VOICE MAIL AND PAGE
Abstract
A method and apparatus for providing subscribers with an
integrated message processing system. The message processing system
allows for the receipt, transmission and management of messages.
Allowable message types include voice messages, pages, facsimile
messages and electronic mail messages. The message processing
system displays the information to the subscriber using a web
browser. The majority of the graphical user interface resides
locally in order to minimize the amount of data downloaded at
run-time. The message processing system may be used locally in a
closed environment or over the Internet.
Inventors: |
BETTIS, SONNY R.;
(LAWRENCEVILLE, GA) |
Correspondence
Address: |
CHRISTENSEN, O'CONNOR, JOHNSON, KINDNESS, PLLC
1420 FIFTH AVENUE
SUITE 2800
SEATTLE
WA
98101-2347
US
|
Assignee: |
GLENAYRE ELECTRONICS, INC.
|
Family ID: |
22430745 |
Appl. No.: |
09/127562 |
Filed: |
July 31, 1998 |
Current U.S.
Class: |
709/206 ;
709/217; 709/225; 709/246 |
Current CPC
Class: |
G06Q 10/107
20130101 |
Class at
Publication: |
709/206 ;
709/246; 709/225; 709/217 |
International
Class: |
G06F 015/16; G06F
015/173 |
Claims
The embodiments of the invention in which an exclusive property or
privilege is claimed are defined as follows:
1. A method for using a message processing system, the message
processing system comprising a remote client, the remote client
communicating with a World Wide Web server, the method comprising
downloading a user interface portion of the message processing
system from the World Wide Web server to the remote client.
2. A method for sending a message from a World Wide Web server,
comprising: (a) receiving a message at the World Wide Web server;
(b) dividing the message into a plurality of separate pages; and
(c) transmitting the separate pages one at a time to a remote
client.
3. A method of notifying a subscriber when a new message is
received, comprising: (a) accepting a selection of a notification
means from the subscriber; (b) receiving a message from a second
subscriber or from a non-subscriber; and (c) notifying the first
subscriber of receipt of the message using the selected
notification means.
4. A method for allowing a subscriber to use a message processing
system from a plurality of locations comprising: (a) initiating the
message processing system on a remote client; (b) authenticating
that the subscriber is registered; (c) registering the subscriber
if the subscriber is not already registered; and (d) downloading a
user interface portion of the message processing system if the user
interface portion of the software is not already resident on the
remote client.
Description
FIELD OF THE INVENTION
[0001] This invention relates generally to integrated voice,
facsimile, paging and electronic mail systems. More particularly,
this invention relates to a message processing system which allows
a subscriber to input, access, manipulate and originate voice,
facsimile, paging and electronic mail data through a personal
computer.
BACKGROUND OF THE INVENTION
[0002] A wide variety of communications alternatives are currently
available to telecommunications subscribers. For example, facsimile
transmission of printed matter is available through what is
commonly referred to as a stand-alone facsimile machine.
Alternatively, facsimile-modem communication systems are currently
available for personal computer subscribers which combine the
operation of a facsimile machine with the word processor of a
computer to transmit documents held on computer disk. Modem
communication over telephone lines in combination with a personal
computer is also known in the art where file transfers can be
accomplished from one computer to another. Also, simultaneous voice
and modem data transmitted over the same telephone line has been
accomplished in several ways.
[0003] There is a need, however, for a communications system which
combines a wide variety of communication functions into an
integrated hardware-software product such that the subscriber can
conveniently choose a mode of communication from a single user
interface.
SUMMARY OF THE INVENTION
[0004] In accordance with the present invention, a method and
apparatus are provided for a message processing system. The message
processing system provides a plurality of subscribers with the
capability of transmitting, receiving and managing voice mail,
facsimile, paging and electronic mail messages all within an
integrated graphical environment. Message management includes
displaying message summary information for all messages, displaying
account information, such as number of calls placed on a given day,
retrieving individual messages, creating messages, modifying
messages and forwarding messages. The message processing system can
operate locally in a closed environment, as well as over the
Internet.
[0005] In accordance with another aspect of the invention, the
subscriber may create an electronic mail message. The electronic
mail message can be converted and ultimately sent to a pager or a
cellular telephone. Alternatively, the electronic mail message can
be converted and forwarded to another subscriber's voice mail
account. It can also be converted to a facsimile message and sent
to any facsimile machine.
[0006] In accordance with still another aspect of the invention,
the message processing system divides a message into pages,
including a header page. The message is transmitted one page at a
time. The subscriber can cease transmission of the message at any
time.
[0007] In accordance with a further aspect of the invention, the
message processing system allows the subscriber the capability of
specifying a method of notification of incoming messages. For
example, the subscriber may be notified via page or cellular
telephone.
[0008] In accordance with yet a further aspect of the invention,
when a subscriber registers with the message processing system, a
graphical user interface is downloaded to the remote client. By
having the user interface stored locally, rather than downloading
the user interface each time the subscriber uses the message
processing system, the subscriber's display is updated more
quickly.
[0009] Some of the advantages of the present invention include:
platform independence; network independence; operating system
independence; and common transport protocols to remote clients.
BRIEF DESCRIPTION OF THE DRAWINGS
[0010] The foregoing aspects and many of the attendant advantages
of this invention will become more readily appreciated as the same
becomes better understood by reference to the following detailed
description, when taken in conjunction with the accompanying
drawings, wherein:
[0011] FIG. 1 is an exemplary environment in which a message
processing system according to the present invention operates;
[0012] FIG. 1A is a block diagram of the several components of a
remote client shown in FIG. 1;
[0013] FIG. 2 is flow diagram illustrating the logic used by the
message processing system;
[0014] FIG. 3 is flow diagram illustrating the logic used to
authenticate a subscriber;
[0015] FIG. 4 is flow diagram illustrating the logic used to
perform the default behavior; and
[0016] FIG. 5 is flow diagram illustrating the logic used to
process a message.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
[0017] FIG. 1 is a block diagram of the message processing system
of the present invention. The message processing system can be
viewed as having three major components: a plurality of remote
clients 10; a collection of server components 20, 22, 24, and 26;
and a choice of communication medium 12, 14, 16 and 17, or 18. Each
user of the message processing system, known as a subscriber, uses
a remote client 10 to access the server components 20, 22, 24, and
26 of the message processing system. The remote client 10 accesses
the server components of the message processing system via one of
the available communication media 12, 14, 16, or 18.
[0018] The key components of an individual remote client are
illustrated in FIG. 1A. The remote client 10 is any computer
including a desktop Personal Computer (PC), a laptop PC or a
Personal Digital Assistant (PDA). Those of ordinary skill in the
art will appreciate that the remote client 10 includes many more
components than those shown in FIG. 1A. However, it is not
necessary that all of these generally conventional components be
shown in order to disclose an illustrative embodiment for
practicing the present invention. As shown in FIG. 1A, the remote
client 10 includes a processing unit 30, a display 36 and a memory
32. Memory 32 generally comprises a random access memory (RAM),
read only memory (ROM), and a permanent mass storage device, such
as a hard disk drive, tape drive, optical drive, floppy disk drive,
or a combination thereof. The memory 32 stores the program code and
data necessary for displaying a user interface portion of the
message processing system.
[0019] The user interface portion of the message processing system
is viewed by the subscriber on the display 36 of the remote client
10 by means of any off-the-shelf web browser 34 or by a JAVA.TM.
application obtained using the web browser. Once the JAVA.TM.
application is obtained, the JAVA.TM. application can be executed
without the need for the web browser. The remote client 10 also
includes an input device 38 for entering commands to the user
interface. The input device may be a keyboard, mouse, track-ball,
etc., or some combination of the above-mentioned devices.
[0020] As shown in FIG. 1A, the remote client 10 includes an
external interface 29. The external interface is the means by which
the remote client 10 connects to the server components 20, 22, 24,
and 26 as shown in FIG. 1. This connection may be via an
intranetwork, an internetwork or a modem. Accordingly, external
interface 29 includes the necessary circuitry for such a
connection, and is also constructed for use with the TCP/IP
protocol (if an internetwork connection), the particular network
configuration of the local area network or wide area network it is
connecting to, and a particular type of communication medium.
[0021] Returning to FIG. 1, the remote client 10 requires a method
of connecting to the server components 20, 22, 24, and 26 of the
message processing system. The remote client 10 may connect to the
server components via a voice mail system 22 component over a
wireless network 12, or a public switched telephone network (PSTN)
14. Once a connection is made to the voice mail system, the remote
client 10 can communicate with all of the other server components
of the message processing system, namely, a World Wide Web (WWW)
server 20, a facsimile (fax) server 24 and an electronic mail
server 26. The remote client 10 can connect directly to all of the
server components via a private network (e.g. a LAN). The remote
client can also connect directly to all of the server components
over the Internet 16. A firewall 17 is provided for security
purposes to prevent unauthorized access into the message processing
system over the Internet. Once the subscriber has made a connection
from the remote client 10 via any one of the communication media
described above, the subscriber can access all of the server
components either directly or indirectly over the selected
communication media.
[0022] The message processing system receives, manages and
transmits messages of a myriad of formats comprising voice, paging,
facsimile, and electronic mail. The voice mail system 22 is the
mechanism for transmitting and receiving voice messages and pages.
The voice mail system is also the server component that contains a
central database. The central database is a repository for all of
the messages stored for each subscriber, irrespective of the
message format (e.g. voice, page, facsimile, electronic mail). This
includes all new messages, as well as all saved messages. The
central database also stores information about each subscriber,
known as profile information. Details about the subscriber's
profile information are described below in connection with a
registration function shown in a block 58 of FIG. 3.
[0023] The World Wide Web (WWW) server 20 consists primarily of
off-the-shelf components. It also includes a protocol capable of
communicating with the voice mail system 22 and the facsimile (fax)
server 24. Subscriber information and messages retrieved by the WWW
server 20, as well as facsimile messages received by the facsimile
server 24, are deposited into the central database on the voice
mail system 22 by the WWW server 20. The WWW server 20 must be able
to support JAVA.TM. clients. Ideally, the web browser 34 running on
the remote client 10 will be JAVA.TM. capable. The WWW server 20
also provides all of the necessary message conversion
functionality. For example, conversions are necessary to convert
between various graphical data formats, such as TIFF, and facsimile
data formats, such as G3/G4. The WWW server 20 also provides the
capability for Multipurpose Internet Mail Extension (MIME) encoding
of messages. MIME encoding may be necessary for actually playing
voice mail messages or panning facsimile messages by the remote
client 10.
[0024] The WWW server 20 can also divide a message into multiple
pages, or sub-pages for transmission to the remote client 10. This
allows the remote client 10 to begin displaying a header and the
first pages of the message without first having to wait for the
entire message to be downloaded. Present message processing systems
require the entire message to be downloaded prior to displaying the
message. This can be very time consuming. For example, in a
wireless community, the bandwidth to the remote client may be as
low as 2400 Bits Per Second (BPS). A typical facsimile page in G3
compressed format contains approximately 65535 byes of data. Using
a baud rate of 2400 BPS, it would take about 3.6 minutes to receive
one facsimile page. By dividing the message into pages, the present
invention allows the remote client the capability of terminating
the transmission of the message at any time.
[0025] The electronic mail server 26 is an off-the-shelf components
which provides for receipt, storage and transmission of electronic
mail messages.
[0026] FIG. 2 is a flow diagram depicting the overall logic used by
the message processing system. As can be seen in FIG. 1, and noted
above, a plurality of remote clients 10 can use the message
processing system simultaneously. The logic depicted in the flow
diagram is for one subscriber using the message processing system
via one remote client 10. It will be appreciated that the logic
shown in FIG. 2 will be repeated for each subscriber using the
message processing system by means of a remote client 10.
[0027] The logic begins in FIG. 2 in a block 39 and proceeds to a
block 40 in which the subscriber connects to the voice mail system
component 22 of the message processing system using one of the
methods of connection discussed above in conjunction with FIG. 1.
Upon connection to the voice mail system 22, the logic proceeds to
a block 42 where the subscriber is authenticated. The subscriber
authentication process is shown in detail in FIG. 3.
[0028] The logic authenticating a subscriber as shown in FIG. 3
begins in a block 50 and proceeds to a block 51 with the display of
a greeting screen on the remote client 10. The greeting screen
requests the subscriber's identification and password. After the
subscriber's identification and password have been entered, the
logic proceeds to a block 52 where the message processing system
processes the subscriber identification data in order to verify
that a valid combination of subscriber identification and password
have been entered. Once a valid combination of subscriber
identification and password has been entered, the logic proceeds to
a decision block 60 which determines whether there is a valid
registration for the subscriber.
[0029] If in decision block 60 it is determined that there is a
valid registration for the subscriber, the logic proceeds to a
decision block 55 to determine whether the subscriber requires a
user interface to be downloaded to the remote client 10. Possible
reasons for an existing subscriber needing to download a new user
interface include the subscriber moving to a new remote client
computer or an upgrade to the user interface. By downloading the
majority of the user interface so that it can be run locally on the
remote client, the amount of information downloaded to the remote
client 10 during run-time is greatly reduced, thereby updating the
remote client's display 36 more quickly. If in decision block 55 it
is determined that the subscriber does need a new copy of the user
interface, the logic proceeds to a block 56 where a copy of the
user interface is downloaded to the remote client 10.
[0030] If it is determined in decision block 60 that there is not a
valid registration for the subscriber, then the logic proceeds to a
decision block 54 to determine whether the subscriber is a
first-time user. If the subscriber is a first-time user, then the
logic proceeds to a block 58 to register the subscriber followed by
block 56 where the user interface is downloaded to the remote
client 10.
[0031] The registration process 58 requests profile information
from the subscriber. This profile information includes items such
as the subscriber's name, address, telephone number, facsimile
number, electronic mail address, and password. The profile
information also includes subscriber preferences such as a default
behavior, a greeting a caller will hear when he or she calls to
reach the subscriber, and how the subscriber will be notified of
incoming calls (e.g. pager or cellular phone). In an actual
embodiment of the present invention, the registration service
utilizes a secure HyperText Markup Language (HTML) method to ensure
privacy.
[0032] If, on the other hand, the determination in decision block
60 is that there is not a valid registration, but the determination
in decision block 54 is that the subscriber is not a first-time
user, then the logic will proceed to block 58 to re-register the
subscriber. The user interface will not be downloaded automatically
since it is assumed that if the subscriber is not a first-time
user, a user interface has previously been downloaded to the remote
client 10. However, the logic will proceed to decision block 55 to
determine whether a new copy of the user interface needs to be
downloaded to the remote client 10. In an actual embodiment of the
present invention, the subscriber's version of the user interface
is checked, and if there is a more recent version of the user
interface available, the subscriber is notified. The subscriber may
then choose whether or not to have the new version of the user
interface downloaded. If it is determined in decision block 55 that
the subscriber needs a new copy of the user interface, then the
logic proceeds to block 56 where the user interface is downloaded
to the remote client 10.
[0033] Following any required registration 58 and/or download of
the user interface to the remote client 56, the logic then proceeds
to a block 59 where the authenticate subscriber logic
terminates.
[0034] Returning to FIG. 2, once the subscriber has been
authenticated 42, the logic proceeds to a block 44 where the
default behavior as specified in the subscriber's profile is
performed. The performance of the default behavior is depicted in
FIG. 4. The logic in FIG. 4 begins in a block 70 and proceeds to a
block 72 for determination of the default behavior that is to be
performed. The default behavior is configurable by the remote
client 10. The same default behavior will be used each time the
remote client activates the message processing system until the
remote client changes the selected default behavior.
[0035] The default behavior may be selected from among the
following: list messages available for retrieval; retrieve all
unread facsimile messages; or send a facsimile message. If in block
72 it is determined that the selected default behavior is to list
all messages, the logic proceeds to a block 74 where the message
processing system will transmit a list containing subscriber
summary information about all of the subscriber's messages
currently stored in the database to the remote client 10 for
display. If in block 72 it is determined that the selected default
behavior is retrieve all unread facsimile messages, then the logic
proceeds to a block 76 where all unread facsimile messages will be
downloaded from the message processing system to the remote client
10. In an actual embodiment of the present invention, the unread
facsimile messages will be download in priority, i.e. high priority
messages first. Within a given priority, messages are downloaded on
a first-in-first-out basis. The subscriber may cease download of
the facsimiles from the message processing system at any time. The
subscriber may terminate the download of a specified message or of
all messages. Finally, if in block 72 it is determined that the
selected default behavior is to send a facsimile message, then the
logic proceeds to a block 78 where the remote client 10 will
immediately begin a facsimile upload when it connects to the server
components. In an actual embodiment of the present invention,
facsimile messages are stored in a default directory. All messages
in the default directory will be uploaded when the remote client 10
connects to the server components. Irrespective of the default
behavior performed as determined by block 72, once the appropriate
default behavior has been performed, the logic proceeds to a block
80 where the logic for the performance of the default behavior is
terminated.
[0036] Returning to FIG. 2, after the default behavior is performed
44, the logic proceeds to a block 46 where a message is processed.
FIG. 5 shows in more detail the logic of the process a message 46
function. The logic in FIG. 5 begins in a block 89 and proceeds to
a block 90 where a menu of options is displayed on the remote
client 10. The possible functions comprise: displaying a summary
list; retrieving a message; continuing an aborted download;
deleting a file; un-deleting a previously deleted message;
forwarding a message; transmitting a facsimile to a facsimile
machine; or depositing a message directly into another subscriber's
account. The logic then proceeds to a block 92 where the subscriber
selects one of the options from the menu displayed by block 90. The
subscriber's selection is transmitted to the voice mail system 22
for processing. The logic then proceeds to a block 94 where the
function specified by the subscriber is performed. The types of
messages which may be processed include any of the valid message
types, unless specifically stated to the contrary. Valid message
types include voice mail, facsimile messages, pages, and electronic
mail message.
[0037] If in block 94 it is determined that the subscriber selected
the display summary list option, then the logic proceeds to a block
96 where information for each message that is currently in the
subscriber's account, is presented to the subscriber. This
information includes the message type (e.g., facsimile, voice,
etc.), message state (i.e., new, saved), message status (e.g.,
urgent, confidential), message time and date, and if the message is
a facsimile, the number of pages and the station identifier are
also displayed.
[0038] If in block 94 it is determined that the subscriber selected
the retrieve a message option, the logic then proceeds to a block
98 where a message selected by the subscriber is retrieved. In an
actual embodiment of the present invention, if the subscriber
wishes to retrieve a message, summary information is displayed for
all of the messages. The subscriber then selects which message or
messages, if any, are to be retrieved.
[0039] If in block 94 it is determined that the subscriber elected
to continue an aborted download, then the logic proceeds to a block
100 where the subscriber can continue the download of a specified
message. In an actual embodiment of the present invention, the
subscriber may choose to continue the download of one or more
messages which were previously aborted. In an actual embodiment of
the present invention, if the user selects the continue aborted
transmission function, summary information for all aborted
transmissions is displayed. The subscriber may then select which
messages, if any, to continue downloading. The subscriber may also
elect to continue the download of all previously aborted
transmissions. The continuation of a transmission begins at the
position in the message where the transmission was aborted. If the
subscriber wishes to download the entire message, the subscriber
can choose the retrieve message function as described above.
[0040] If in block 94 it is determined that the subscriber elected
to delete a message, then the logic proceeds to a block 102 where a
message selected by the subscriber is deleted. Any message,
including voice messages, may be deleted at any time, including
during transmission of the message. Deleted messages will be placed
in a trash folder. In other words, they are marked for deletion,
but are not actually deleted. The messages are actually deleted
from the message processing system when the message is deleted from
the trash folder. In one embodiment of the present invention, the
subscriber may configure the system to automatically delete
messages in the trash folder upon exit from the message processing
program. If in block 94 it is determined that the subscriber
selected the un-delete of a previously deleted message function,
the logic proceeds to a block 103. Messages still in the trash
folder may be restored by using the un-delete function. Once a
message has been deleted from the trash folder, it cannot be
un-deleted.
[0041] If in block 94 it is determined that the subscriber chose to
forward a message, then the logic proceeds to a block 104 where a
selected message may be forwarded to a destination entered by the
subscriber. If in block 94 it is determined that the subscriber
chose to transmit a facsimile to a specified facsimile machine,
then the logic proceeds to a block 106 where the specified
facsimile is transmitted to the specified facsimile machine.
Finally, if in block 94 it is determined that the subscriber chose
to deposit a message to another subscriber's account, then the
logic proceeds to block 108 where the specified message is
deposited directly into another valid subscriber's account by
entering the recipient's subscriber identification information.
Irrespective of the function performed as determined by block 94,
once the desired function has been performed, the logic proceeds to
a block 110 where the logic for the process a message function
terminates.
[0042] Returning to FIG. 2, after a message is processed, the logic
proceeds to a decision block 47 where it is determined whether the
subscriber wishes to exit from the message processing system. If
the subscriber wishes to exit from the message processing system,
the logic proceeds to a termination function in a block 48. The
termination function closes any open files, disconnects the remote
client 10 from the message processing system, and shuts down the
user interface running on the remote client 10. On the other hand,
if in decision block 47 it is determined that the user does not
wish to terminate, then the message processing function 46 will be
performed again. In this regard, following the performance of the
default behavior 44, the message processing function 46 is
repeatedly performed until the subscriber wishes to exit as
determined in decision block 47.
[0043] While the preferred embodiment of the invention has been
illustrated and described, it will be appreciated that various
changes can be made therein without departing from the spirit and
scope of the invention.
* * * * *