U.S. patent application number 09/827614 was filed with the patent office on 2001-09-13 for telephonic-interface statistical analysis system.
This patent application is currently assigned to Ronald A. Katz Technology Licensing, L.P.. Invention is credited to Katz, Ronald A..
Application Number | 20010021245 09/827614 |
Document ID | / |
Family ID | 22716897 |
Filed Date | 2001-09-13 |
United States Patent
Application |
20010021245 |
Kind Code |
A1 |
Katz, Ronald A. |
September 13, 2001 |
Telephonic-interface statistical analysis system
Abstract
A system D interfaces with a multiplicity of individual
terminals T1-Tn of a telephone network facility C, at the terminals
callers are prompted by voice-generated instructions to provide
digital data that is identified for positive association with a
caller and is stored for processing. The caller's identification
data is confirmed using various techniques and callers may be
ranked and accounted for on the basis of entitlement, sequence or
demographics. Callers are assigned random designations that are
stored along with statistical and identification data. A break-off
control circuit may terminate the computer interface aborting to a
terminal for direct communication with an operator. Real-time
operation processing is an alternative to stored data. The
accumulation of stored data (statistical, calling order sequence,
etc.) is variously processed and correlated as with developed or
established data to isolate a select group or subset of callers who
can be readily identified and reliably confirmed. Different program
formats variously control the processing of statistical data as for
auction sales, contests, lotteries, polls, commercials and so
on.
Inventors: |
Katz, Ronald A.; (Los
Angeles, CA) |
Correspondence
Address: |
Attention: Reena Kuyper
A2D, L.P.
9220 Sunset Blvd., Suite 315
Los Angeles
CA
90069
US
|
Assignee: |
Ronald A. Katz Technology
Licensing, L.P.
Los Angeles
CA
|
Family ID: |
22716897 |
Appl. No.: |
09/827614 |
Filed: |
April 5, 2001 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
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09827614 |
Apr 5, 2001 |
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09270241 |
Mar 15, 1999 |
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09270241 |
Mar 15, 1999 |
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08475425 |
Jun 7, 1995 |
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6035021 |
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08475425 |
Jun 7, 1995 |
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07335923 |
Apr 10, 1989 |
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6016344 |
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07335923 |
Apr 10, 1989 |
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07194258 |
May 16, 1988 |
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4845739 |
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07194258 |
May 16, 1988 |
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07018244 |
Feb 24, 1987 |
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4792968 |
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07018244 |
Feb 24, 1987 |
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06753299 |
Jul 10, 1985 |
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Current U.S.
Class: |
379/92.01 ;
379/93.01; 379/93.13 |
Current CPC
Class: |
H04Q 3/665 20130101;
H04Q 2213/13377 20130101; G07C 2011/04 20130101; H04M 2201/40
20130101; H04M 2203/2016 20130101; H04Q 2213/13204 20130101; H04Q
2213/1309 20130101; H04Q 2213/1337 20130101; H04Q 3/74 20130101;
H04Q 2213/13178 20130101; H04Q 3/002 20130101; H04Q 3/54591
20130101; G07C 15/006 20130101; H04Q 2213/13097 20130101; H04Q
2213/13034 20130101; H04Q 2213/1322 20130101; H04Q 2213/13375
20130101; H04Q 2213/13103 20130101; H04M 3/42059 20130101; H04Q
2213/1316 20130101; H04Q 3/5455 20130101; H04Q 2213/13173 20130101;
H04Q 2213/13106 20130101; H04Q 2213/13175 20130101; H04M 3/42102
20130101; H04M 3/436 20130101; H04M 3/38 20130101; H04Q 2213/13376
20130101; H04M 3/51 20130101; H04Q 2213/13136 20130101; H04M
3/42042 20130101; H04Q 2213/13096 20130101; G07C 15/005 20130101;
Y10S 379/912 20130101; H04M 3/5166 20130101; H04M 2242/22 20130101;
H04Q 2213/1328 20130101; H04Q 2213/13107 20130101; H04M 11/00
20130101; H04Q 2213/13093 20130101; H04Q 3/54533 20130101; H04Q
2213/13095 20130101; H04Q 2213/13349 20130101; H04M 3/36 20130101;
H04M 3/493 20130101; H04M 3/46 20130101; H04Q 2213/13072 20130101;
H04Q 2213/13091 20130101; H04Q 2213/13256 20130101; G07C 11/00
20130101; A63F 2003/086 20130101; H04Q 3/72 20130101; H04Q
2213/1332 20130101 |
Class at
Publication: |
379/92.01 ;
379/93.01; 379/93.13 |
International
Class: |
H04M 011/00 |
Claims
What is claimed is:
1. A statistical analysis system for use with a communication
facility including-remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means, and digital input means in the form of an array of
alphabetic numeric buttons for providing identification and
statistical data, said control system comprising: interface means
coupled to said communication facility to interface said terminal
apparatus for voice and digital communication and including means
to provide signal values from data developed by said terminal
apparatus said interface means further including a consumable key
test means to qualify callers with respect to limited use; voice
generator means coupled through said interface means for actuating
said terminal apparatus as to provide vocal operating instructions
to an individual caller; and means connected to said interface
means for processing said statistical data as to isolate a subset
of said individual callers.
2. A statistical analysis system for use with a communication
facility including terminal apparatus for individual callers,
wherein said terminal apparatus may comprise a conventional
telephone instrument including voice communication means and
digital input means in the form of an array of alphabetic numeric
buttons for providing identification and statistical data, said
control system comprising: interface means coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signals representative of identification and statistical data
developed by said terminal apparatus; voice generator means coupled
through said interface means for actuating said terminal apparatus
as to provide vocal operating instructions to an individual caller;
record means connected to said interface means for initiating a
file and storing data relating to specific of said callers; means
coupled to said interface means and said record means for assigning
individual designations to callers and storing said designations in
said record means, said designations including representations
indicative of the calling order sequence of said individual
callers; and means connected to said record means for processing
statistical data as to identify a subset of said individual
callers.
3. A statistical analysis system for use with a communication
facility including terminal apparatus for individual callers,
wherein said terminal apparatus may comprise a conventional
telephone instrument including voice communication means, and
digital input means in the form of an array of alphabetic numeric
buttons for providing identification and statistical data, said
control system comprising: interface means coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signals representative of identification and statistical data
developed by said terminal apparatus; voice generator means coupled
through said interface means for actuating said terminal apparatus
as to provide vocal operating instructions to an individual caller;
and manual terminal means for use by a person to communicate
directly with at least one of said individual callers, said manual
terminal means being coupled to said interface means and responsive
to predetermined conditions to couple said manual terminal means to
a caller terminal.
4. A system according to claim 3 further including means connected
to said interface means for processing said statistical data as to
isolate a subset of said individual callers and thereby actuate
said manual terminal means.
5. A statistical analysis system for use with a communication
facility including terminal apparatus for individual callers,
wherein said terminal apparatus may comprise a conventional
telephone instrument including voice communication means, and
digital input means in the form of an array of alphabetic numeric
buttons for providing identification and statistical data, said
control system comprising: interface means coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signals representative of identification and statistical data
developed by said terminal apparatus; voice generator means coupled
through said interface means for actuating said terminal apparatus
as to provide vocal operating instructions to an individual caller;
record means connected to said interface means for initiating a
file and storing identification data and statistical data for
specific callers including data developed by said terminal
apparatus; means coupled to said interface means and said record
means for assigning individual designations to callers and storing
said designations in said record means; and means for recalling
data stored in said record means in response to said individual
designations.
6. A statistical analysis system for use with a communication
facility including terminal apparatus for individual callers,
wherein said terminal apparatus may comprise a conventional
telephone instrument including voice communication means, and
digital input means in the form of an array of alphabetic numeric
buttons for providing identification and statistical data, said
control system comprising: interface means coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signals representative of identification and statistical data
developed by said terminal apparatus; voice generator means coupled
through said interface means for actuating said terminal apparatus
as to provide vocal operating instructions to an individual caller;
record means connected to said interface means for initiating a
file and storing identification data and statistical data for
specific callers including data developed by said terminal
apparatus; means coupled to said interface means and said record
means for assigning individual designations to callers and storing
said designations in said record means, said designations including
representations of the telephone number of the terminal apparatus
used by a caller; and means connected to said record means for
processing statistical data as to identify a subset of said
individual callers.
7. A statistical analysis system for use with a communication
facility including terminal apparatus for individual callers,
wherein said terminal apparatus may comprise a conventional
telephone instrument including voice communication means, and
digital input means in the form of an array of alphabetic numeric
buttons for providing identification and statistical data, said
control system comprising: interface means coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signals representative of identification and statistical data
developed by said terminal apparatus; voice generator means coupled
through said interface means for actuating said terminal apparatus
as to provide vocal operating instructions to an individual caller;
record means connected to said interface means for initiating a
file and storing identification data and statistical data for
specific callers including data developed by said terminal
apparatus; and means coupled to said interface means and said
record means for assigning individual designations to callers and
storing said designations in said record means, said designations
including an encrypted representation of said data developed by
said terminal apparatus.
8. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data
and wherein said facility may provide calling terminal digital
signals to a called station representative of a remote calling
terminal, said control system comprising: interface structure
coupled to said communication facility to interface said terminal
apparatus for voice and digital communication and including means
to provide signal values from signals representative of data
developed by said terminal apparatus; voice generator means coupled
through said interface means for actuating said terminal apparatus
as to provide vocal operating instructions to an individual caller;
analysis means connected for processing data from a plurality of
callers in combination to isolate a select subset of said callers
by interrelated processing; and call data analyzer structure for
modifying said data from a plurality of callers under control of
said terminal digital signals.
9. A control system according to claim 8 further including record
means connected to said interface means for initiating a file and
storing said terminal digital signals as identification at least in
part for a caller.
10. A control system according to claim 8 further including switch
means whereby passage of said data from a plurality of callers to
said analysis means is controlled by said terminal digital
signals.
11. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data
and wherein said facility may provide called terminal digital
signals to a called station representative of the called station,
said control system comprising: interface means coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; analysis
means connected to said record means for processing said
statistical data from a plurality of callers in combination and in
accordance with a plurality of distinct formats to isolate a select
subset of said callers by interrelated processing; and means for
actuating one of said distinct formats in accordance with said
called terminal digital signals.
12. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: coupling structure including a
plurality of interface units each capable of accommodating a
plurality of communication paths coupled to said communication
facility to interface said terminal apparatus for voice and digital
communication and including means to provide signal values from
signals representative of data developed by said terminal
apparatus; voice generator means in said interface means coupled
for actuating said terminal apparatus as to provide vocal operating
instructions to an individual caller; record means connected to
said interface means for initiating a file and storing
identification data and statistical digital data for specific
callers including data developed by said terminal apparatus; and
analysis means connected to said record means for processing said
statistical data from a plurality of callers in combination to
isolate a select subset of said callers by interrelated
processing.
13. A system according to claim 12 further including means for
queuing said remote stations to said coupling means whereas to
sequence interface communications.
14. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: interface structure coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; analysis
means connected for processing data from a plurality of callers in
combination to isolate a select subset of said callers by
interrelated processing; and qualification means for qualifying
access from said remote terminal apparatus to said analysis
means.
15. A system according to claim 14 wherein said qualification means
comprises means for limiting access from a remote terminal to said
analysis means on the basis of accesses per interval of time.
16. A system according to claim 14 wherein said qualification means
comprises means for limiting access from a remote terminal to said
analysis means under control of said signals representative of data
developed by said terminal apparatus.
17. A system according to claim 16 wherein said qualification means
includes a look-up table.
18. A system according to claim 16 wherein said qualification means
includes a use-rate calculator.
19. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: interface structure coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; and analysis
means connected for processing data from a plurality of callers in
combination to isolate a select subset of said callers by
interrelated processing including a display structure for visually
displaying data regarding said select subset.
20. A system according to claim 19 further including a printer.
21. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: interface structure coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; a sequencer
for developing sequence data signals as identification data; record
means connected to said interface means for initiating a file and
storing identification data and statistical digital data for
specific callers including data developed by said terminal
apparatus; and analysis means connected to said record means for
processing said statistical data from a plurality of callers in
combination to isolate a select subset of said callers by
interrelated processing.
22. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: interface structure coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; a
qualification unit for developing qualification data signals as
identification data; record means connected to said interface means
for initiating a file and storing identification data and
statistical digital data for specific callers including data
developed by said terminal apparatus; and analysis means connected
to said record means for processing said statistical data from a
plurality of callers in combination to isolate a select subset of
said callers by interrelated processing.
23. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: interface structure coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; a designation
unit for developing designation data signals as identification data
consisting of at least two data elements; record means connected to
said interface means for initiating a file and storing
identification data and statistical digital data for specific
callers including data developed by said terminal apparatus; and
analysis means connected to said record means for processing said
statistical data from a plurality of callers in combination to
isolate a select subset of said callers by interrelated
processing.
24. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: interface structure coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; a sequencer
for developing sequence data signals as identification data; a
qualification unit for developing qualification data signals as
identification data; a designation unit for developing designation
data signals as identification data; record means connected to said
interface means for initiating a file and storing identification
data and statistical digital data for specific callers including
data developed by said terminal apparatus; and analysis means
connected to said record means for processing said statistical data
from a plurality of callers in combination to isolate a select
subset of said callers by interrelated processing.
25. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: interface structure coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; record means
connected to said interface means for initiating a file and storing
identification data and statistical digital data for specific
callers including data developed by said terminal apparatus;
analysis means connected to said record means for processing said
statistical data from a plurality of callers in combination to
isolate a select subset of said callers by interrelated processing;
and a qualification unit for controlling access of callers to said
analysis means in accordance with the content of said record
means.
26. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: interface structure coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; a designation
unit for developing designation data signals as identification data
and including an encryptor; and analysis means connected to said
record means for processing said statistical data from a plurality
of callers in combination to isolate a select subset of said
callers by interrelated processing.
27. A statistical analysis system for use with a communication
facility including remote terminal apparatus for individual
callers, wherein said remote terminal apparatus may comprise a
conventional telephone instrument including voice communication
means and digital input means in the form of an array of alphabetic
numeric buttons for providing identification and statistical data,
said control system comprising: interface structure coupled to said
communication facility to interface said terminal apparatus for
voice and digital communication and including means to provide
signal values from signals representative of data developed by said
terminal apparatus; voice generator means coupled through said
interface means for actuating said terminal apparatus as to provide
vocal operating instructions to an individual caller; and analysis
means connected for processing data from a plurality of callers in
combination to isolate a select subset of said callers by
interrelated processing including a random number generator for
selecting said subset.
28. A process for statistical analysis of data for use with a
communication facility including remote terminal apparatus for
individual callers, wherein said remote terminal apparatus may
comprise a conventional telephone instrument including voice
communication means and digital input means in the form of an array
of alphabetic numeric buttons for providing identification and
statistical data, said process including the steps of: interfacing
said communication facility to provide voice signals and receive
digital identification and answer signals representative
respectively of identification data and answer data developed by
said terminal apparatus under control of said caller; generating
voice signals and supplying said voice signals to actuate said
terminal apparatus, as to provide vocal operating instructions to a
caller; providing sequence signals representative of sequence data
indicating the time sequence of a call with reference to the calls
from other callers; qualifying callers based on said digital
identification signals; designating callers based on said digital
identification signals; initiating files and storing data from
qualified callers including, (1) answer data for specific callers
as indicated by said answer signals, (2) sequence data as indicated
by said sequence signals and (3) identification data as indicated
by said identification signals; providing external data signals
representative of external data distinct from said answer data
provided from said callers; and comparing said answer data from
said callers and analyzing said answer data with said external data
in combination to isolate a select subset of said callers.
Description
BACKGROUND AND SUMMARY OF THE INVENTION
[0001] This is a continuation-in-part of application Ser. No.
018,244 filed Feb. 24, 1987, and entitled "Statistical Analysis
System For Use With Public Communication Facility" which was a
continuation-in-part of application Ser. No. 753,299 filed Jul. 10,
1985 and entitled "Statistical Analysis System For Use With Public
Communication Facility".
[0002] Various forms of publicly accessible communication systems
for providing access to a central station have been proposed, some
involving telecommunications. However, sometimes a need for
ancillary functions arise in that regard, e.g. it may be desirable
to positively identify a large group of persons, as a
demographically controlled group, or a specifically entitled group,
then statistically analyze data from the group so as to accurately
identify certain persons in the group and select a subset of at
least one person. Specifically, it may be desirable to obtain
medical data from an entitled group of people, to correlate such
data, perhaps introduce external data, then identify a select
subset of the group. In that regard, a need exists for an improved,
effective, economical, and expedient system of telecommunication
incorporating means for performing qualification, identification,
analysis and selection of individual persons.
[0003] It has been proposed to interface persons at telephone
calling stations directly with a computer facility. In accordance
with such arrangements, recorded voice messages prompt callers to
provide data by actuating the alphanumeric buttons that are
conventionally employed for dialing from one telephone station to
another. In one prior arrangement, a caller may actuate dialing
buttons to selectively attain a communication channel or to address
specific information in a computer. In another arrangement, dialing
buttons may be actuated to specify a billing designation as for
requested services. Generally, such systems are believed to have
been somewhat limited in scope, often involving difficulties that
are frustrating or confusing to a caller. Nevertheless, such
techniques have been widely used to enhance and broaden
communication.
[0004] In general, the present invention comprises a
telephonic-interface system and related process for selectively
utilizing both analog (voice) and digital telephonic communication
in a variety of different interface formats or programs, as to
select or qualify a set of callers, enable positive identification
of at least certain of the callers in the set, acquire data from
callers in the set, statistically analyze acquired data, as in
combination and in association with external data (time
independent), and accordingly to isolate a subset of the callers
with verifiable identification. That is, the external data
(separate from caller-provided data) may be introduced at any of a
variety of different times in relation to the caller data.
[0005] For example, a voice origination apparatus may prompt
individual callers who (after qualification) provide select digital
data to develop a record for further processing either immediately,
upon the evolution of a defined set of callers or upon the
establishment of select external data. Thus, following a
qualification phase, the information acquisition phase may be
concurrent or consecutive with respect to the processing phase.
When appropriate, abort capability allows a caller to remain "off
hook" and go to analog (vocal) communication. The caller then
interfaces directly with an operator.
[0006] The system of the present invention may qualify an entitled
set of callers, then receive answer data in the course of the call
and develop identification or designation data, sequence data and
statistical data. The system may then provide data cells for
storing individual data while assigning confirmable identifications
to the entitled set. From the set, a subset is defined. That is, in
accordance with various formats, acquired data is processed in
statistical relationship, or in relation to applied external data
to accomplish such functional operating formats as an auction sale,
a contest, a lottery, a poll, a merchandising operation, a game,
and so on.
[0007] A variety of memory techniques are used to selectively
activate the voice origination apparatus. Accordingly, statistical
analysis and selection can be effectively and economically
accomplished with respect to a substantial set of callers who are
accommodated individual communication through a telephone
system.
BRIEF DESCRIPTION OF THE DRAWINGS
[0008] In the drawings, which constitute a part of this
specification, exemplary embodiments exhibiting various objectives
and features hereof are set forth, specifically:
[0009] FIG. 1 is a block diagram of a system constructed in
accordance with the present invention;
[0010] FIG. 2 is a fragmentary diagrammatic representation of a
storage cell format as may be developed in the system of FIG.
1;
[0011] FIG. 3 is a flow diagram of one operating format of the
system of FIG. 1;
[0012] FIG. 4 is a block diagram of a form of processor or function
unit as may be employed in the system of FIG. 1;
[0013] FIG. 5 is a fragmentary diagrammatic representation of a
storage cell format as may be developed in the system of FIG. 1
with the processor of FIG. 4;
[0014] FIG. 6 is a block diagram of elements in an operating
function unit of FIG. 4;
[0015] FIG. 7 is a diagrammatic representation of a storage cell
format as may be developed in the system of FIG. 4; and
[0016] FIG. 8 is a block diagram of elements in an operating
function unit of FIG. 4.
DESCRIPTION OF THE ILLUSTRATIVE EMBODIMENTS
[0017] As required, detailed illustrative embodiments of the
present invention are disclosed herein. However, physical
communication systems, data formats, and operating structures in
accordance with the present invention may be embodied in a wide
variety of forms, some of which may be quite different from those
of the disclosed embodiments. Consequently, the specific structural
and functional details disclosed herein are merely representative;
yet in that regard, they are deemed to afford the best embodiments
for purposes of disclosure and to provide a basis for the claims
herein which define the scope of the present invention.
[0018] Referring initially to FIG. 1, a series of remote
telephone-instrument terminals T1 through Tn are represented
(left). The terminals are generally similar, and accordingly, only
the terminal T1 is illustrated in detail.
[0019] In the disclosed embodiment, the remote terminals T1 through
Tn represent the multitude of conventional telephone terminals that
are coupled to a communication facility C which may take the form
of a comprehensive public telephone system for interconnecting any
associated terminals T1-Tn. In accordance with the present system,
the terminals T1-Tn operate through the communication facility C to
be coupled with a central station D, an embodiment of which is
illustrated in some detail.
[0020] Generally in accordance with the present development,
individual callers use the individual telephone stations T1 through
Tn to interface the station D through the communication facility C.
Callers may be screened or qualified. Also in accordance herewith,
the data of individual callers may be collected, correlated and
tested in the station D for processing in accordance with various
programs and external data. As a consequence, various objectives
are accomplished. For example, a select subset of the callers may
be isolated and specifically identified, or related data may be
processed, or transactions may be actuated. The possibilities for
application of the system are substantial and varied as will be
apparent from the exemplary structure and functions as described in
detail below.
[0021] In one operating process format, the public might be polled
with regard to locating the specific purchasers of a defective or
dangerous product. Alternatively, the public might be polled with
the objective of locating persons susceptible to a specific ailment
or disease. Public auctions of unprecedented participation are
possible. Legal lotteries are enabled that are interesting,
effective and very economical on an individual participant basis.
The system also might be employed in various game formats or to
automate a promotion or mail-order operation, even to the extent of
including inventory control as detailed below.
[0022] In each functional operating format, the callers may be
variously qualified on the basis of entitlement and may be
identified for subsequent verification. The callers then may be
prompted, either through the interface or externally, to provide
appropriate data.
[0023] Considering the system of FIG. 1 in somewhat greater detail,
it is to be understood that the communication facility C has
multiplexing capability for individually coupling the terminals
T1-Tn to the central station D on request. In the illustrative
embodiment of the system, the communication facility C comprises a
public telephone network and the individual terminals T1-Tn take
the various forms of existing traditional or conventional telephone
instruments.
[0024] The exemplary telephone terminal T1 is represented in some
detail to include a hand piece 10 (microphone and earphone) and a
panel 12 provided with a rectangular array of push buttons 14 in
the conventional configuration. Of course, the hand piece 10
accommodates analog signals while the panel 12 is a digital
apparatus. Generally in accordance herewith, the hand piece 10
serves to manifest analog signals vocally to the caller.
[0025] In accordance with conventional telephone practice,
alphabetic and numeric designations are provided on the buttons 14.
For example, several of the buttons 14 carry three letters along
with a decimal digit. Specifically, the button designated with the
numeral "2" also carries the letters "A", "B" and "C". In that
manner, the buttons 14 encompass the numerals "0-9", two symbols,
and the alphabet except for the letters "Q" and "Z". Consequently,
the buttons 14 accommodate the entry of decimal data, and to some
extent alphabetic data.
[0026] The buttons 14 designated with symbols "*" and "#", along
with the numeral "0", can be used by predetermined assignment to
represent the letters "Q" and "Z" or any of a variety of other data
or command components. Generally, in accordance herewith, the
buttons 14 are employed to formulate digital data at the central
station D in various formats determined by the instant specific use
and operating format of the system.
[0027] Considering the central station D in somewhat greater
detail, the communication facility C is coupled to interface a
series of processing systems P1 through Pn (FIG. 1, left).
Specifically, the communication facility C is connected to the
processing systems P1-Pn through an associated series of automatic
call distributors AC1 through ACn. Each of the automatic call
distributors AC1-ACn accommodates one hundred lines from the
communication facility C and accordingly, may accommodate and queue
up to 100 calls.
[0028] Each of the automatic call distributors AC1-ACn may take
various forms as well know in the prior art, functioning to queue
incoming calls for connection to a lesser number of lines. In the
disclosed embodiment, from each of the call distributors AC1-ACn,
fifty lines are connected respectively to the individual data
processing systems P1-Pn through an interface 20 and a switch 21.
Thus, in the disclosed embodiment, each of the automatic call
distributors AC1-ACn can accommodate one hundred lines, fifty of
which may be active in association with one of the processing
systems P.
[0029] The processing systems P1-Pn are similar, therefore, only
the processing system P1 is shown in any detail. Collectively, the
processing systems P1-Pn are interconnected with a command computer
terminal CT, at least one interface terminal IT, at least one
printer PR and an audio unit AD. The command terminal CT is
separately coupled to the audio unit AD.
[0030] As represented, the processing systems P1 through Pn each
contain a number of individual function units or processors PR1
through PRn. Although various other configurations and arrangements
may be employed, the explanation is facilitated by including a
plurality of individual function units as treated in detail
below.
[0031] Considering the processing system P1, fifty lines from the
automatic call distributor AC1 are connected to the interface 20,
an exemplary form of which may be a commercially available Centrum
9000 unit. The interface 20 incorporates modems, tone decoders,
switching mechanisms, DNIS and ANI capability (call data analyzer
20a) along with voice interface capability. Note that the interface
may actually perform analysis on data. However, to preserve the
disclosed embodiment manageable, major analysis is explained with
reference to processors.
[0032] Generally, DNIS capability is a function of the
communication facility C (composite telephone system) to provide
called terminal digital data indicating the called number. ANI
capability is a similar function whereby the digital data indicates
the calling number with calling terminal digital signals. Both
capabilities are available for use with equipment as the interface
20 and to provide control through the call data analyzer 20a.
[0033] Accommodating up to fifty independent calls on separate
communication paths to the central station D, the interface 20 is
capable of providing analog (voice) signals to prompt each caller.
Also accommodated are digital signals including the DNIS and ANI
signals. The system contemplates the possibility of utilizing
sequences of lines in rotary as well as blocking sequences of
lines, the numbers for which command a particular program or
operation format of a function unit as disclosed in detail
below.
[0034] The interface 20 provides the connection of the fifty lines
to a switch 21 which is in turn coupled to fifty function units, or
processors PR1-PRn. As indicated above, multiple-function units, or
processors, are described in the disclosed embodiment to facilitate
the explanation. Of course, non-parallel techniques and multiplexed
operations might well be employed as alternatives. For a similar
reason, as disclosed herein, each of the processors PR1-PRn
includes memory cells for each of the callers' individual data.
Development and compilation of data in such cells according to
various operating formats is described below. In the disclosed
embodiment, the processors PR1-PRn are connected collectively to
the command computer terminal CT (incorporating a CRT display), the
interface terminal IT, and the printer PR. Note that the CRT
display serves to visually display data regarding select subsets as
explained in detail below.
[0035] Exemplary detailed structures for the processors PR1-PRn are
described below; however, in general, the units may comprise a
microcomputer, for example, programmed as suggested above and as
disclosed in detail below to accomplish specific operating formats.
As an integral part of such formats, a caller may be qualified as
belonging to an entitled set of persons or to accommodate specific
demographic objectives. Also, callers may be designated both with
respect to their significance and their identification. For
example, callers may have different significance in a format,
depending on the time or sequence of their call. Also, the
designation of a caller may be exceedingly important in relation to
the caller eventually being isolated as part of a subset, the
members of whom must be accurately verified. As described below,
the designations may involve multiple elements which may include:
random number assignments, encryption techniques, utilization of
calling numbers, identification data, sequence of call and so on to
facilitate reliable verification. Note that the communication
facility C has a customer billing structure B that is interfaced by
the system.
[0036] On the qualification and designation of callers, the system
enters a data accumulation phase during which digital data
(formatted at one of the telephone terminals T1-Tn) is processed by
one of the processors PR1-PRn. In general, the processing evolves a
subset (at least one caller) the members of which may be verified
and confirmed.
[0037] Either during the data accumulation phase, or after the
processing phase to isolate a subset, a distinct operation may
involve actuating the interface terminal T1 for direct local
communication between the caller and an operator at the terminal
T1. Another distinct operation may involve actuation of the printer
PR to provide documents in relation to the operating format, as for
providing award certificates as for verifying members of an
isolated subset. Also, charge slips may be generated containing at
least part of the data of a particular transaction.
[0038] An appreciation of the philosophical operation of a system
in accordance with the present invention may now be enhanced by
considering an exemplary operation of the illustrative embodiment
of FIG. 1 to isolate a subset of people who are susceptible to a
particular disease or infirmity. The exemplary operation might
involve a geographical area, as a large city or population center,
in which a particular health problem is somewhat acute. For
example, a major population center might be polled where coronary
artery disease is a significant problem. Accordingly, persons most
susceptible to such disease could be identified for corrective
recommendations.
[0039] People of the population center could be informed of the
availability of a service for statistical health analysis.
Accordingly, persons interested in their individual statistical
situation would be motivated to utilize the service. Specifically,
individual callers would use the remote terminals T1-Tn to contact
the central station D through the communication facility C and
thereby provide personal information that would enable a
statistical analysis in relation to existing data so as to isolate
and inform (either real time or batch basis) those persons
statistically most likely to be in need of corrective measures. In
such applications, it may be important that the caller's identity
be subject to reliable verification. Other applications or programs
also may present a critical need for positively verifiable
identification to the extent that credit card numbers and/or
personal identification numbers may be employed.
[0040] An exemplary operation of the system, with regard to a
specific caller, will now be treated referring somewhat
concurrently to FIGS. 1, 2 and 3. As indicated above, FIG. 2
indicates a data storage format for a memory cell in an exemplary
processor PR and now will be considered with regard to an operating
format in which data is composed for a caller. Pursuing the above
example, assume the existence of a caller at the remote terminal T1
(telephone number (213) 627-2222) who wishes to pursue
health-related information on the basis of statistical analysis.
The caller lifts the hand piece 10 and in accordance with
conventional techniques actuates the push buttons 14 to call for a
select operating format, e.g. telephone number (213) 627-3333 and
thereby establish communication through the facility C with a
designated function unit in the central station D. Receiving the
call signal, the automatic call distributor Ac1 associates the
called number ((213) 627-3333, rendered available using standard
telephone DNIS techniques) through the interface 20 and the switch
21 to attain connection with the specific processor, e.g. the
processor PR1 formatting the health-related program. Accordingly,
the processor PR1 cooperates with the interface 20 to cue the
interface 20 to operate as a voice generator.
[0041] The sequence of operations is represented to be initiated in
FIG. 3 by the "enter" block 40 which is accordingly followed by a
"cue voice generator" command block 42. If the ANI equipment is not
employed, the voice generator in the interface 20 formulates
speech, a representative form of which might be: "Thank you for
participating in the coronary artery disease statistical analysis.
Please give us your telephone number by actuating the call buttons
on your telephone instrument."
[0042] Acting on the instructions, the caller would push the
buttons 14 in sequence to indicate his telephone number, e.g.
"(213) 627-2222". Alternatively, the interface 20 can accept the
calling number ((213) 627-2222) according to its provision by
standard ANI equipment of the communication facility C.
[0043] The resulting data signals are communicated from the
interface unit 20 (FIG. 1) to the processor PR1 for testing the
telephone number as valid or entitled. Essentially, the format of a
proper number prompts production of a valid or "good" signal. The
test is indicated by the block 44 (FIG. 3). If the response is not
valid or entitled, for example contains an inappropriate number of
digits or has been used to a point of excess, the operation of
block 46 is initiated again cuing the voice generator 30 (FIG. 1).
The voice generator accordingly instructs the caller, e.g.: "You
have not entered a proper telephone number. Please reenter your
telephone number by pressing the appropriate call buttons." The
caller is then allotted a predetermined period of time to make a
proper entry with the consequence that the system moves to a test
operation as indicated by the block 48 (FIG. 3). Specifically,
block 48 poses the query: "Is the second try good?"
[0044] If the caller is again unsuccessful, the system purges the
record as indicated by the block 50 and the call is terminated as
indicated by the block 52. In an alternative mode, the processor
PR1 may abort the interface and couple the interface terminal IT
for direct personal communication with the caller. The interchange
would then proceed, person-to-person.
[0045] If the caller responds with a proper telephone number, the
operation proceeds. Specifically, the system sequences to record
the response of the proper telephone number as indicated by the
block 45. That is, the caller's telephone number is recorded in an
assigned specific memory cell identified with the caller. The
format of the cell C1 is indicated in FIG. 2. The first portion,
section 53, contains a form of identification data, i.e., the
caller's telephone number, i.e. "(213) 627-2222".
[0046] Note that as explained above, if the second attempt to
formulate a proper number is successful, as manifest by the block
48 (FIG. 3), the response is recorded at that stage. In either
case, exiting from the block 54 (FIG. 3) invokes the next operation
of again queuing the voice generator as indicated by the block
56.
[0047] As an alternative format, if a selective-group polling
operation is performed, or callers are otherwise to be cleared for
entitlement as mentioned above, a caller may be qualified by
providing a "one-time" key number. The processor PR1 may
incorporate a look-up table for proper key numbers which numbers
may be coded using any of a wide variety of techniques. As a simple
illustrative example, the key may comprise a precise number of
digits that always total a particular numerical value.
[0048] The system proceeds after the caller is qualified.
Specifically, the cue to the voice generator of the interface 20
(FIG. 1) as represented by the block 56 produces a request for
further information from the caller with further identification
data and answer data. For example, the voice generator might
request information by stating: "Please use the telephone buttons
to indicate initials of your name."
[0049] The detailed operation is not represented in FIG. 3 as it is
similar to the operation illustrated by the blocks 42 through 54.
However, again, a proper response is registered in the storage cell
C1 as illustrated in FIG. 2 by the number "53" also registered in
the first section 53 of the cell.
[0050] The cycle of obtaining digital information from the caller
next is repeated with respect to answer data, i.e. specific health
data. For example, as illustrated in FIG. 2, the next section 58 in
the cell C1 receives an accumulation of health data, including the
caller's age, weight, . . . , pulse rate, and so on. Representative
digital numbers are illustrated in FIG. 2.
[0051] During the course of the telephonic communication, the
processor PR1 formulates identification data for the caller
specifically including: the chronological sequence of the call, the
assigned designation of the call, and a set of acknowledgment
digits for the call. Such data identification is registered in the
caller's assigned cell C1 in accordance with the format of FIG. 2
being stored in sections 62, 64 and 66. Note that the data may be
stored in a coded interrelationship. For example, the
acknowledgment digits may be related to the call record sequence.
In the illustrative example, the chronological order number of the
caller is 4951. The acknowledge digits may be derived from the
sequence number. For example, as illustrated, a coded relationship
may be established by adding "two" to each of the individual record
sequence digits. Considering the example numerically: 1 4951 2222
6173
[0052] Adding without propagated carries:
[0053] Note that the confirmation data as acknowledgement digits
can be extremely important, as to communicate with an isolated
member of a subset. For example, identification could be published
or circulated, as by a television broadcast, then respondents
checked by use of confirmation data that may be confidential.
[0054] Continuing with the above example, the call chronological
sequence registered for the caller is 4951 as represented in the
section 62 while the acknowledge digits are 6173 as registered in
the section 66. Additionally, the processor PR1 develops an
assigned designation number, e.g. designation "4951684", which is
registered in the section 64, the acknowledge code or digits, e.g.
6173, being registered in the section 66. These values are
formulated in accordance with conventional number techniques during
the data acquisition phase. With the exemplary numerals formulated,
the operation proceeds.
[0055] The processor PR1 (FIG. 1) cues the internal memory. That
operation is indicated by the block 68 (FIG. 3). Thus, the
processor PR1 fetches the call record sequence number, assigns a
designation (if not previously assigned), and encodes the sequence
number as the acknowledgment digits (if not previously
accomplished). These operations are indicated by the block 70 (FIG.
3).
[0056] Next, the processor PR1 (FIG. 1) cues the voice generator in
the interface 20, as indicated by the block 72 (FIG. 3) to provide
information to the caller. Specifically, for example, the voice
generator in the interface 20 (FIG. 1) might signal: "This
transaction has been designated by the number 4951684, and is
further identified by the acknowledgment digits 6173. Please make a
record of these numbers as they will be repeated. Specifically, the
designation number is 4951684. The acknowledgment digits are 6173.
Please acknowledge this transaction by pressing your telephone
buttons to indicate the acknowledge digits 6173." In various
applications as those involving security, the order and
acknowledgment of callers may be very important. Therefore, data
for confirmation associated with the order is important.
[0057] The system next proceeds to the test mode as indicated by
the block 76 (FIG. 3). If the caller provides the correct
acknowledgment digits, the data is confirmed in the record as
indicated by the block 80 and is registered in the cell C1 (FIG.
2). Additionally, the voice generator is sequenced as indicated by
the block 82 (FIG. 3) to indicate the close of the communication
and that the transaction is terminated as represented by the exit
block 84.
[0058] In the event that a caller cannot confirm his acknowledgment
digits, as indicated by the block 76, a repeat operation is
performed as indicated respectively by the blocks 86 and 88.
Specifically, the voice generator is queued for a second
instructional message. In the event that the second attempt also
fails, the data is purged and the call discounted as indicated by
block 90 and an exit block 92. If the second try is successful
(test block 88), as indicated by the block 80, the record is
perfected as indicated above.
[0059] As a result of the likelihood of a large number of calls, as
described above, data cells in the processors PR1-PRn (FIG. 1) are
developed with specific information indicative of a statistical
sampling of the populace of concern. The data of that statistical
sampling may be self-generating of specific conclusions with
respect to a subset of individuals, and/or supplemental data to
clearly manifest a significant subset. For example, the data may
indicate a significant departure from an assumed normal
characteristic. Such data, accumulated from the polling may be
considered by logic comparisons in the computer 22 to select the
subset of persons who should be isolated.
[0060] In addition to the self-generating conclusions available
from the received data, the system may involve the introduction of
external data. In the physical fitness example, such external data
might take the form of national statistical data. In any event, the
processing operation usually involves comparison testing which
compares caller data from individual memory cells of the processors
P1-Pn (FIG. 1) with test data that is supplied through the command
terminal CT.
[0061] In the above example, members of the public in general were
invited to use the service. A number of alternatives exist which
might well impact on the statistical analysis. For example, a list
may be preserved by a use-rate calculator to implement a consumable
key operation. That is, a user is qualified to a specific limited
number of uses during a defined interval.
[0062] As another example, callers might be restricted to the
purchasers of a specific product as a medical apparatus for
measuring blood pressures, heart rates, or so on. In such
situations, it will be apparent that the statistical data will be
somewhat distorted from an average or normal sampling. Clearly, the
processors P1-Pn can be programmed to take into account such
considerations. In that regard, the processors might also verify
identification data proffered by a caller. Such data might take the
form of a credit card number or a personal identification number.
Methods for verification of such numbers using computer techniques
are discussed below.
[0063] As indicated above and detailed below, the system can be
programmed or formatted for use in a variety of applications.
Preliminary to considering exemplary forms of such applications,
reference will now be made to FIG. 4 showing an exemplary
structural form for the processors PR1-PRn. From the switch 21
(FIG. 1) a pair of communication lines 90 and 91 are indicated in
FIG. 4 (top left). The line 90 provides signals from a processing
unit 92 while the line 91 provides signals to the processing unit
92 along with other components as represented in FIG. 4. The
separate lines 90 and 92 facilitate explanation.
[0064] The processing unit 92 may take the form of a mini-computer
programmed to accommodate the functions of various applications, as
disclosed in detail below. As indicated above, the system may
utilize a plurality of independent function units or processing
units, e.g., processing unit 92, operating in a somewhat parallel
configuration, or alternatively, a limited number of processors may
be driven sequentially to accommodate the functional operations as
described.
[0065] The input line 91 (upper left) is connected specifically to
a qualification unit 93, a sequencer 94 and a designation unit 96,
as well as the processing unit 92 as indicated above. The
qualification unit qualifies access from a remote terminal T1-Tn to
the processing unit 92 as described in detail below. In accordance
with various applications or operating formats, the qualification
unit 93, the sequencer 94 and the designation unit 96 operate
preliminarily with respect to individual callers. Generally, these
units qualify or test callers for entitlement, develop a
sequence-of-calls record and provide forms of designations for
callers that may be authenticated. As described in detail below,
the units function in sequence to accomplish such operations and
accordingly are each individually connected to the processing unit
92 and a buffer storage 97. Essentially, the buffer storage 97 is
illustrated separately from the processing unit 92 along with the
unit 93, sequencer 94, unit 96, and so on, again in order to
facilitate the explanation. Similarly illustrated are a memory 98
(with cells C1-Cn), a look-up table 103 and a clock 105.
[0066] Considering the processor of FIG. 4 in further detail, the
qualification unit 93 (upper left) is connected to a look-up table
99 and a use-rate calculator 100. The designation unit 96 (top
center) is connected to a random number generator 101 and an
encryptor 102.
[0067] In view of the above structural description of the system,
consideration will now be given to certain specific applications in
relation to the operation of the system. In that regard, the
operation of the system will next be considered to automate a
mail-order facility.
[0068] Assume that a caller at a terminal T1 (FIG. 1) dials a
specific number to identify a mail order interface with the system
of FIG. 1. For example, assume the telephone number "(213)
627-4444" for such an interface. Accordingly the caller dials the
number at the remote terminal T1. As a result, the communication
facility C couples the terminal T1 through the automatic call
distributor AC1, the interface 20 and the switch 21 to a select
processor PR1 identified and programmed for a mail-order operating
format. Note that the communication facility C provides the dialed
number ("(213) 627-4444") to the processing system P1 through well
known telephonic equipment DNIS. Accordingly, a program is selected
to execute the mail order interface.
[0069] As a preliminary action, a voice responder in the interface
20 might be cued by the processing unit to identify the mail-order
house and indicate that the order will be taken by computer. Either
before or after qualification, the caller might be advised that if
he prefers to communicate directly with a person, or needs such
contact at any point in the communication, he may accomplish it
simply by pushing the asterisk button (*) at the terminal T1. Such
action forms an abort signal that is detected by the processing
unit 92 to transfer the communication to the interface terminal IT
(FIG. 1). Alternatively, the customer may be asked (by voice cue)
to provide detailed information as name, address, etc. which is
recorded for later processing.
[0070] After the preliminary information is supplied to a caller,
the qualification phase is initiated. For example, the interface 20
might actuate the terminal T1 to announce: "Please indicate the
type of credit card you will use for your purchase by pushing the
button number `one` for Mastercharge, `two` for . . . "
[0071] The caller's response, indicating a specific credit card,
will be stored in a data cell; however, the data is developed
initially in the buffer 97. The format and data for the present
example (in the buffer 97) will be explained with reference to a
storage block format 104 as illustrated in FIG. 5. The first data
block 130 accordingly registers a digit to indicate the card that
will be used to support the caller's purchase.
[0072] Using voice prompt, the interface 20 next instructs the
caller to use the telephone buttons to indicate his credit card
number and the expiration date of the card. That data is stored in
the register 104, specifically in the blocks 132 and 134 as
illustrated in FIG. 5.
[0073] Next, the caller is asked for his customer number, as it may
appear on his catalog. That number is stored in a block 136 of the
block format register 104. Note that the caller may not be
identified in the files of the mail-order house and in that event,
the operation may be shifted to a manual operation to be continued
through the interface terminal IT (FIG. 1) as explained above. For
a television-initiated mail-order transaction, other numerical
codes might be employed as to key into broadcast schedules. For
example, a code might be used to indicate program times and thereby
enable evaluation of the productivity of such program times. Such
operation may be performed during the designation phase as
described below.
[0074] To continue with the explanation of the automated format,
assume that the customer has a file customer number and that it is
stored in the block format register 104 along with his credit card
number and expiration date. From that location, the data is checked
by the qualification unit 93 (FIG. 4) for propriety as part of the
test or qualification phase of operation. The check or test is in
two stages and both are performed during an interval designated t1,
the qualification unit 93 operating under control of the processing
unit 92.
[0075] First, the data is verified as representing valid and proper
data formats for the customer's number, the credit card number and
expiration date. The second operation involves consulting a
so-called negative list to assure that the identified card and
customer's number have not been cancelled, as for example in the
case of credit cards that have been lost or stolen. Detailed
structure for such tests is described in the parent case from which
this case continues and may be incorporated in the qualification
unit 93.
[0076] With the successful completion and verification of the
preliminary data in the block format register 104, the
qualification phase of operation is concluded and the system next
interfaces with the caller to acquire and process data for a
specific order of merchandise. Note that in the mail-order
operating format, the sequence of the call is not normally
significant. However, the sequencer 94 may log the time during a
period t2 if deemed worthwhile.
[0077] Somewhat as described above in relation to the initial
operating format (health poll), the voice generator in the
interface 20 prompts the caller through a series of exchanges that
load the storage block format register 104 with a merchandise
order. Thus, as purchase items are confirmed, the register 104 is
loaded as exemplified by the blocks 140 and 142. The interchange
continues until the customer indicates he does not wish to order
any additional items. The system then operates the designation unit
96 (FIG. 4) during the interval t3 to develop and announce the
acknowledgement digits as stored in the block 144 (FIG. 5). The
acknowledgement digits serve to identify the order both for the
caller and the mail-order house. Accordingly, tracing is
facilitated. The data (FIG. 5) is then transferred from the buffer
97 (FIG. 4) to a select memory cell C1-Cn.
[0078] During the next interval t4, the processing unit 92 (FIG. 4)
isolates data of the cells C1-Cn to facilitate the mail-order
process. In that regard, the processor 92 may incorporate structure
and processing techniques as disclosed in the parent case.
[0079] Of the wide variety of other operating formats and
applications in accordance herewith, further examples will now be
described with reference to the systems of FIGS. 1 and 4. However,
from a consideration of the operating formats treated below, it
will be apparent that certain structural elements have reoccurring
significance in the combination. Specifically, such elements
include the structures: (1) utilizing the called number to select a
specific operating format, (2) for screening or selecting callers
who will be accepted based on various criteria, (3) for designating
callers in a manner to enable subsequent positive identification
and (4) various processing aspects of the data manipulations
including the provision of at least a portion of certain ID data
provided directly from the telephone apparatus. With respect to the
data processing, distinctive elemental features include the
utilization of external data not available during the interval of
gathering data, the utilization of an interrelationship between the
composite data collected during a data acquisition period, and the
operation of utilizing time or sequence of callers to accomplish a
subset.
[0080] As the next illustrative operating format, an instant
lottery system will be described. Accordingly, assume the existence
of a legalized state lottery accommodated by the telephone system
utilizing a pay-to-dial number ("(213) 976-xxxx") and restricted to
a limited number of uses for defined intervals of time. For
example, a person might be entitled to play the lottery a limited
number of times or to the extent of a limited dollar value during a
predetermined interval.
[0081] From the terminal T1 (FIG. 1) the caller would actuate the
push buttons 14 to establish contact with the processing system P1
coupling would be through the communication facility C, the
automatic call distributor AC1, the interface 20 and the switch 21
as described in detail above. The initial operation then involves
qualification of the caller to participate in the instant winner
lottery. Again, ANI or caller interface techniques may be employed.
If the caller is involved, the interface 20 is actuated by the
qualification unit 93 during the operating interval t1 to instruct
the caller: "Please key in your telephone calling number". As
indicated above, an alternative involves the system simply
registering the calling number on the basis of its provision by ANI
equipment.
[0082] In any event, after the caller's telephone number is
registered, the instruction is given: "Participation in instant
winner lottery is for persons over twenty-one years of age.
Accordingly, please key in the year of your birth". A driver's
license or credit card number may be similarly registered to
confirm age. Alternatively, the combination of telephone number and
date of birth could be used. In any event, the caller's data is
registered and the qualification unit 93 then functions to test the
data as provided. Specifically, the caller's telephone number is
checked in a look-up table 99 to determine whether or not it is a
proper and currently valid number for use in the lottery.
Concurrently, the number is checked by the use-rate calculator to
determine the number of times it has been used in excess of a
predetermined number of calls or dollar value to participate in the
lottery during a current interval of monitoring.
[0083] If the data indicates a qualified caller, the system
proceeds to the next phase of designating the transaction. Note
that the sequence is not significant in this operating format with
the consequence that the interval t2 and the operation of the
sequencer 94 may be bypassed. Rather, the designation unit 96
operates during the interval t3 to provide the caller with a
designation for the current transaction and if applicable, updates
the file as to current use or dollar value remaining for the
caller's use. As explained above, the random generator 101 with or
without the encryptor 102 may be employed to create an
identification number which may include an encrypted form of the
caller's telephone number. Accordingly, data for the transaction is
established in the buffer 97 then set in a cell of the memory 98
(FIG. 4). Specifically, the completed data cell format might be as
follows: Telephone No.-Birth Year-Designation-Random No.
[0084] The system next functions to generate the random number as
indicated above which will then be tested against a series of other
numbers to determine whether or not the caller is a winner. In that
regard, elements in the processing unit 92 which accomplish the
operation are illustrated in FIG. 6 which will now be considered in
detail.
[0085] A random number generator 160 functions on command to
provide a three-digit number. With the consummation of a call, the
random number generator 160 is actuated to provide the caller's
random number in a selected caller cell 162. From that location,
the caller's random number is compared with numbers from a register
164 by a comparator 166. The numbers in the register 164 were
previously passed through a gate 174 from the generator 160. In the
event of coincidence, the comparator provides an output "yes"
signal to a line 168. Conversely, the failure of coincidence
prompts the comparator 166 to provide a "no" output to a line 170.
Essentially, a "yes" indicates a win while a "no" indicates the
caller has lost.
[0086] The elements of FIG. 6 provide a random operating format to
determine winners on a somewhat statistical basis; however, the
system increases the probability with the passage of time when no
win occurs. In that regard, at the outset of an operating cycle,
the random number generator 160 provides a random number that is
passed through the gate 174 to the register 164. In the exemplary
format, a three-digit number would be provided. At that stage, the
caller's random number, from the cell 162, would be compared with
the single number in the register 164 by the comparator 166.
However, with the passage of time, calls are tallied or time is
metered by a counter 178. Accordingly, upon the attainment of a
predetermined count, the gate 174 is again qualified to enter
another number in the register 164. Accordingly, an increasing set
of numbers are held in the register 164 for comparison with each
caller's number. Of course, the more numbers in the register 164,
the higher probability of a caller winning and that relationship
depends upon the duration or number of calls since the last
winner.
[0087] Either a win or a loss as indicated within the processing
unit 92 (FIG. 4) prompts the interface 20 to respond appropriately
to the caller announcing his results. If there is a win, the
designation may be reinforced and additional identification may be
taken as explained above. Of course, if the prize simply involves a
credit on the caller's telephone bill or his credit account,
identification and designation become less critical
considerations.
[0088] In the event of substantial awards to be claimed, the
processing system P1 (FIG. 1) may actuate the printer PR to produce
a positive identification of the winner, which document may be
redeemed only by the caller providing the assigned designation
along with confirmation of his identification data.
[0089] Generally in relation to awards, the processing unit 92 may
also utilize a random number format for determining the
significance of awards. That is, a random number may be actuated to
provide numerals from one through twenty, for example, the
magnitude of the number generated for a caller indicating the
significance of his award. Normally such information would be
provided to the caller and registered in his memory cell.
[0090] With respect to memory cells generally, it is to be noted
that actuated memory cells may be cleared for callers who are not
winners. Accordingly, a limited number of memory cells store the
subset of winners for subsequent confirmation processing and so
on.
[0091] As another operating process format in accordance with the
present invention, consider an auction sale. As disclosed herein,
the auction format is associated with television as, for example,
in the form of a cable channel for dedicated use during an interval
of an auction sale.
[0092] Preliminarily, in accordance with the disclosed exemplary
format, persons wishing to participate in the auction sale would
make preliminary arrangements involving utilization of the system
to establish authorization data for qualified bidders in cells
C1-Cn of the memory 98 (FIG. 4). In an alternative format, the
bidders could simply be qualified immediately before bidding, as on
the basis of a charge-card number or other identification.
[0093] Generally, it is contemplated that callers are coupled into
the system only during the bidding on specific items of
merchandise. Accordingly, some prequalification may be desirable to
facilitate the rapid accumulation of a bidding group with the
introduction of a unit of merchandise.
[0094] In accordance with the disclosed format, an auctioneer
conducts the sale in a somewhat traditional manner, recognizing
that he is interfacing a relatively large audience through the
system of the present invention and with a television connection.
Specifically, the auctioneer is cued as to audience reaction by a
monitor incorporated in the command computer terminal CT (FIG. 1).
Essentially, the auctioneer is given an abstract or summary of the
relative bidding as the auction progresses. In one format, the
caller sees the auction on a television receiver. That is, the
monitor may be covered by a television camera to inform the
audience and particularly interested bidders. Consider the detailed
steps of the operation.
[0095] As the auctioneer announces the next item for sale, it is
televised to potentially interested bidders. In addition to being
informed of the merchandise, potential bidders might also be
reminded of the telephone number for participating in the auction.
Accordingly, any interested person at a remote terminal T1-Tn may
dial the auction number and obtain access to the processing systems
P1-Pn. The caller would have a television set available, tuned for
example to a cable channel.
[0096] Any preliminary qualification as indicated above will then
be performed along with any appropriate designation. With regard to
the designation, unless callers are identified as part of the
qualification step, the designation unit 96 (FIG. 4) assigns a
limited-digit number to individual callers for use by the
auctioneer interfacing the command computer and terminal CT.
Further designation and sequencing as disclosed herein also
constitute part of the process. To the extent that qualification
and designation operations may be performed, the operations are
performed as described above with reference to FIG. 4 by the
qualification unit 93 and the designation unit 96. Of course, any
of the safeguards and limitations as described herein may be
employed as deemed appropriate for an auction format.
[0097] After the preliminaries, the auctioneer initiates the
bidding with respect to a particular item that is observed by the
callers on a television receiver as through a cable channel. Note
that the audio may be variously coordinated through the telephone
communication facility C and the audio channel of the caller's
television. In a simple format, after an introductory phase,
communication to callers with respect to the bidding is provided
through the television link. Alternatively, the audio unit AD (FIG.
1) may be employed.
[0098] Essentially, the auctioneer initiates the bidding by stating
an initial value for the opening bid. Callers are invited to bid by
actuating the push buttons 14 (FIG. 1). For example, the auctioneer
may invite an initial bid of one hundred dollars asking callers to
so bid by entering an asterisk (*) by punching the button so
designated. In accordance with one operating format, cells in the
memory 98 (FIG. 4) are actuated to register the bidding number in
identified relationship with several calls. Note that although a
record may be desirable, it is not usually necessary to record all
bids, particularly at initial bidding figures. In any event, the
individual processing units, e.g. unit 92 in individual processors
PR1-PRn are interconnected (FIG. 1) and operate to select the final
and key bids.
[0099] After attaining the initial bid, the auctioneer may invite
further bidding by seeking a bid of two hundred dollars or any bid.
Such a bid might be accomplished either by punching the asterisk
button to attain the solicited bid, or by using number buttons to
enter a different bid, e.g. two hundred fifty by buttons "2", "5"
and "0". Again, cells of the memory 98 are actuated to record
select bids (sequence) at the higher value.
[0100] The status of the bidding is presented to the auctioneer by
the monitor of the command computer terminal CT (FIG. 1).
Specifically, the auctioneer is provided an indication of the
number of bidders at each level. If a sizeable number of callers
bid at a specific value, the auctioneer may wish to advance the
price significantly for the next round of bidding. Thus, the
auctioneer proceeds until a small group of remaining callers are
addressed. Note that the display of the command terminal CT (FIG.
1) may also inform the auctioneer of fresh bidders.
[0101] As the selection process proceeds, signals from the clock CL
(FIG. 1) are introduced to indicate the sequence of bidders. For
example, assume the bidding has proceeded to a stage where only
three bidders remain active. The auctioneer is informed by the
command terminal CT of the order in which the callers made their
bids. The sequence is also of record in the cells of the memory 78
(FIG. 4) to indicate the sequence in the event that the final bid
involves more than one caller. Of course, the first caller to
respond with a bid would have priority in the purchase.
[0102] Normally at the conclusion of the bidding on a particular
item, the contents of the cells in the memory 98 would be purged
with only the final bidders being held in general memory within the
processing unit 92. Of course, it is important to maintain a record
of back-up bidders in the event the sale is not consummated with
respect to the first of the highest bidders. That is, a subset of
the highest bidders is preserved for each item of merchandise in
the event that the highest bidder fails to qualify or the sale
otherwise cannot be consummated. Of course, a distinct advantage of
the system is the ability to accommodate a vast auction
participation group for items of substantial value and as a
consequence the distillation of a subset of callers is exceedingly
valuable information.
[0103] To consider another operating format in association with the
television media, a system will now be described whereby television
viewers participate on a real-time basis in a game show for prizes.
The ability to involve television viewers in a program has the
potential of expanding program interest along with the expanded
participation.
[0104] Game shows in accordance herewith may take any of a wide
variety of forms as several well known programs in which studio
contestants compete for prizes. In utilizing the system of the
present invention to involve remote participants, it may be
desirable to preliminarily qualify and designate callers as
explained above. Specifically, prior to participating in an actual
game show, interested participants interface the system as depicted
in FIG. 1, and in the course of an exchange as described above, the
qualification unit 93 and the designation unit 96 cooperate with
the processing unit 92 to accomplish preliminary data on potential
participants in cells of the memory 96.
[0105] Various games will involve different screening processes and
clearances. For example, a child's television game format may
require parental clearance and in that regard written communication
may be required for approvals. Such approval may require the
assignment of a personal identification number to the child player
as qualifying identification data.
[0106] As explained above, clearances may be perfected through the
look-up table 99 (FIG. 4) in association with the qualification
unit 93 or approvals through a consumable key step may be extended
to incorporate functions of the processing unit 92 in association
with the memory 98. For example, if qualification simply involves a
check-off operation, the look-up table 99 will normally be
employed. However, in the case of preregistration for a
participant, as in the case of the auction sale, the memory 98 is
involved with the qualification unit 93 through the processing unit
92 to establish a data cell C1-Cn for each qualified participant.
Thus, each potential participant to be qualified interfaces with
the processing unit 92 during a preliminary interval of operation
to provide data in one of the cells C1-CN to facilitate
qualification for participation during a real-time game show.
[0107] At the time of the show, callers are qualified simply by
reference to their assigned memory cell data for a verification.
Thereafter, the caller's exchange information to supplement their
data as with respect to the play which follows. Specifically for
example, a caller might select a studio audience participant with
whom the caller is to be allied. The interface operation may be
essentially as described above wherein a voice generator in the
interface 20 (FIG. 1) provides signals which activate the remote
telephone unit to speak the instruction: "If you wish to play with
Player No. 1, please push button No. 1; if you wish to play with
Player No. 2, please push button No. 2 . . . and so on". The caller
may also be instructed to indicate the extent of a wager. For
example, "Push the number button indicating the points you wish to
risk".
[0108] The participant data is stored in an assigned cell of the
memory 98 (FIG. 4) for the caller and as the game proceeds, the
processing unit 92 tallies the caller's score. Scores are
interrelated between individual processing units to actuate the
terminal CT. Thus, individual accounting occurs for each of the
calling participants on an on-line basis dependent upon the success
of the studio players and their association with the callers.
On-going accounting data may be provided at intervals or real time
by the recorded voice to each contestant.
[0109] According to the described format, after an interval of
play, the processing units, as the unit 92 (FIG. 4), operate to
isolate a subset of caller-players who have amassed the highest
scores. Of course, various arrangements may be provided for
awarding prizes to the select subset of winning callers.
[0110] The above format involves a real-time game show with an
on-line operating format. A somewhat similar format involves
nonreal-time operation and in that sense, callers may interface
with the system of the present invention before and after the show;
however, not primarily during the show. Such a show might involve a
quiz for callers based on their ability to perceive and remember
occurrences within the show. Preregistration may be employed,
however, is not essential. Rather, callers may call after the
broadcast of a program. In that event, sequence or time clocking
may be very important to limit or control individual interfaces to
a specific time or geographic "window". That is, as suggested
above, allocation-routing equipment and techniques may be employed
in various of the formats to window callers. With the system,
callers are screened or qualified at the time of a call, identified
in a particular calling sequence, designated for identification and
quiz answers are given for subsequent processing. Alternatively,
players could participate by providing their credit card for
billing or be billed through the "pay-to-dial" network. Consider an
exemplary format.
[0111] A key to participation in the game show may involve the
purchase of a particular product. For example, a person desiring to
participate may purchase a product which carries a concealed key
number. The number serves as a caller's key to participation in the
game show.
[0112] In accordance with the disclosed operating format, after
watching the broadcast of a television show (possibly a serial
episode) the participant actuates the push buttons 14 at one of the
remote terminals T1-Tn to accomplish an interface communication
with the select operating format. For example, the caller may
actuate the buttons 14 for the station number "277-7777" which
identifies the game format of current description.
[0113] Assume responsive operation of the communication facility C
to couple the caller through the automatic call distributor AC1 to
the interface 20. Upon establishing a connection, the interface 20
receives the caller's telephone number through ANI equipment and a
data cell in the memory 98 (FIG. 4) is assigned to the caller.
Specifically, for example, associative coupling is provided for the
caller through the switch 21 (FIG. 1) to the processor PR1
containing the memory 98 (FIG. 4) and a cell C2 assigned to the
caller. A block format 200 is illustrated in FIG. 7 indicating the
data that is developed in the cell C2. At the outset, the caller's
telephone number is stored in a section 201 followed by uses/month
in section 202.
[0114] Next, the caller is greeted and requested to give the key
number entitling him to participate in the game show. The
instruction constitutes an initial action to take place in an
interval of qualification during the time ti. The caller actuates
the buttons 14 providing digital representations to the
qualification unit 93 (FIG. 4) and the look-up table 99 is
consulted. Note that the table 99 may be a large, shared unit that
tabulates each of the key numbers and accounts for their use. If
the caller has identified a proper key number, the process proceeds
and the key number is accounted, i.e. incremented or decremented to
the limit of use if any. Alternatively, a repeat information
operation may be requested as described in detail above.
[0115] As a further check during the qualification stage, the
use-rate calculator 100 may function to determine whether or not an
excessive number of calls have originated from the designated
number. Thus, consideration involves calls or value with reference
to a predetermined period of time. Again, a shared calculator may
be used or addressing may obtain selectivity on the basis of
calling numbers. If a large number of calls have originated from a
single telephone terminal, a fraudulent situation may be suggested.
Assuming no such indication occurs, the number of uses is
registered in a section 200 (FIG. 7) and the operation proceeds
from the interval t1 to interval t2.
[0116] During the interval t2, the sequencer 94 registers the
precise time of the call in the buffer storage 97, specifically in
a section 204 as illustrated in FIG. 7. With the entry of such
data, the system passes from the operating interval t2 to t3.
[0117] The caller is next asked to identify himself in some
specific manner. For example, the caller may simply be asked to
provide the year of his birth. Alternatively, somewhat
comprehensive information may be taken as in the form of drivers'
license numbers, social security numbers and so on. Of course, such
data may be employed for subsequent identification of the caller
and, accordingly, is registered in the buffer storage 97 (FIG. 4).
Specifically, identification information is registered in section
206 of the block 200 as shown in FIG. 7.
[0118] In addition to receiving identification information from a
caller, the system assigns a designation to the caller:
Specifically, the random number generator 101 (FIG. 4) provides a
number which may be encrypted along with other identification data
as the caller's personal identification to provide a numerical
designation that is registered in the storage 97. Specifically, the
designation is stored in a section 208 as illustrated in FIG. 7.
With the designation operation complete, the interval t3 terminates
initiating the data accumulation phase which occurs during an
operating interval t4.
[0119] At this juncture, operating elements within the processing
unit 92 will be considered in relation to an explanation of the
manner in which select questions are provided to a caller and his
answers received and recorded for subsequent processing to
determine winners.
[0120] Preliminarily, reference will be made to FIG. 8 showing
elements involved in the operating format which are contained in
the processing unit 92 (FIG. 4) in association with the memory 98.
To avoid confusion, the elements identified in FIG. 8 are
designated by fresh numerals.
[0121] To accommodate the exemplary operating format, a dramatic
program might be recorded preparatory to the television broadcast.
A substantial number of questions would then be formulated based on
the dramatic program. For example, "How many people were present
when the will was read?"
[0122] It is contemplated that the dramatic program would be
broadcast to different geographical segments of the country during
different time intervals. To accommodate the different time
intervals, it is proposed to utilize different questions for each
geographic segment. That is, the basic format can remain the same,
only the questions change by time zone to avoid study and
collaboration on questions as a result of time shifts. A question
propounded to a Chicago caller should not be repeated to a Los
Angeles caller. In any event, callers might be given three
questions randomly drawn from a pool serving one geographic segment
and three questions drawn from a different pool serving another
geographic segment.
[0123] The signals for prompting a voice generator are registered
in memory sections MS1 through MSn. Each of the memory sections
MS1-MSn is served by an address input AI1-AIn respectively.
Similarly, the address inputs AI1-AIn are instructed by random
number generators NG1-NGn, in turn actuated by decoders DE1-DEn.
Consider the operating sequence of the memory MS1 as an
example.
[0124] The decoder DE1 is responsive to telephone calling numbers
(provided by ANI equipment) indicative of a particular geographic
area. Note, for example, that area code numbers afford an effective
geographic classification of callers which is very useful in many
formats or processes of statistical analysis in accordance
herewith. Note that geographic (or other) classification in
accordance herewith is also accomplished by the called numbers
provided. Each of several television stations would solicit calls
for different numbers as a result, either by DNIS or call
channeling. Select processors would be reached through the
interface units, e.g. interface 20 FIG. 1. In operation, the
decoder DE1 determines a call is from a specific geographic area
and accordingly provides a signal to actuate the random number
generator NG1. As a consequence, the random number generator NG1
provides a series of three random numbers in the form of addresses
for the memory MS1. That is, the addresses may simply comprise
three alphanumeric bits supplied to the address input AI1 to prompt
the provision of three sets of voice generator signals for
announcing the three questions in sequence. For example, the first
question might be as suggested above: "Push the button on your
telephone for the number of persons present in the room when the
will was read".
[0125] The voice generator signals are supplied from the memory MS1
(within the processing unit 92, FIG. 4) to the interface 20 (FIG.
1) which generates audio signals to actuate the caller's hand piece
10. Accordingly, the caller is instructed to answer three
questions, the responses being recorded in a section 210 of the
data block 200 (FIG. 7). Note that the clock 105 (FIG. 4) may be
utilized to limit the response period allowed each caller.
[0126] As indicated above, to accommodate broadcast of the program
in a different time slot for a different geographic area, the
decoder DEn (FIG. 8) actuates the random number generator NGn to
address the memory MSn to provide three different questions as a
result of a random selection. Accordingly, within a time or times
(perhaps limited and offset) after the conclusion of the program, a
substantial number of callers are accounted for in cells of the
memory 98 and similar units of the composite system. The cells
indicate sequences of calling and also may contain billing data
where appropriate. That is, pay-to-dial operations avoid the need
for billing, yet it may still be made of record.
[0127] Subsequent to the data accumulation phase of operation, the
processing unit 92 (and its equivalents) is actuated during an
off-line processing interval to isolate the subset of callers
correctly responding to the questions. In accordance with one
format, the subset of successful callers may be reduced to a
sub-subset as by a random computer "draw" to define a group of
significant winners. That is, a random number generator may be
employed as explained above.
[0128] As an alternative to subsequent processing, the system may
inform callers of their success during the course of the interface
telephone call. That is, callers might simply be informed by cuing
the voice generator: "Your answers are correct and in accordance
with the program game, you will now be entered in the sweepstakes
draw for the prize . . . " Thus, the format defines a subset then
further selects a sub-subset of winners. In any of the various
formats, the status of the analysis can be televised by selecting a
camera focused on the interface terminal IT.
[0129] Still another operating format for the system takes the form
of polling operations to determine opinion or facts. An
illustrative form of the format is disclosed below again in
association with a television broadcast.
[0130] Generally, the illustrative polling format is contemplated
in association with a television broadcast addressing a matter of
current interest as, for example, a political issue or election. A
master of ceremonies propounds questions to a viewing audience,
many of whom are on-line through an interface of a system of the
present invention. The master of ceremonies or commentator
instructs the callers who are regulated and controlled by the
system of the present invention to provide digital data which the
system processes to inform the commentator as with regard to
subsets of callers. For example, the commentator may be
statistically informed as to the numbers of callers holding
specific views. Consider a specific exemplary operating format.
[0131] Assume the existence of a system in accordance with the
present invention installed for use in association with a
television broadcasting facility. Of course, various previous
arrangements could be involved; however, according to one
arrangement a commentator simply invites members of the viewing
audience to call a specific number and express their views with
respect to a specific issue. Callers located at terminals T1-Tn
(FIG. 1) activate the terminals to accomplish an interface with one
of the processing systems P1-Pn as explained above. Note that the
processor (or the interface 20 may involve operation of the
qualification unit 93 (FIG. 4) to prevent callers from loading the
poll. That is, to prevent multiple calls from a single terminal
that would distort a poll, the qualification unit 93 registers
calls in association with the use-rate calculator 100. Interfacing
a specific processor, callers are screened by the qualification
unit 93 (FIG. 4). In such a poll, it may be important to control
the sampling group on a statistical basis. For example, it may be
desirable to limit callers from each of several geographic areas.
Accordingly, by the use of ANI equipment, the caller's telephone
number is provided to the qualification unit 93 during the
preliminary interval ti, and a determination is performed with
regard to the number of involved callers from the geographic area
using the look-up table 99. On attaining a full quota from a
specific area, a subsequent caller may be informed that the lines
are full. Alternatively, the caller may be requested to provide his
telephone number for screening in the event ANI equipment is not
available.
[0132] The caller may be requested to provide additional
information so as to poll a balanced group. For example, a caller
might be asked questions concerning age, political registration and
so on by prompting the interface unit 20 to pose audio questions
and testing the digital results through the qualification unit 93
as with reference to the look-up table 99.
[0133] As indicated above, in the event that the broadcast
television program is one of a series, it may be desirable to limit
the extent of participation over a period of several programs.
Accordingly, the use-rate calculator 100 (FIG. 4) may be employed
in association with the qualification unit 93. That is, if a
calling number has participated in a prior poll, it may be denied
access for a subsequent poll or its data not counted. Such
operation would involve the use-rate calculator 100 in association
with the qualification unit 93 performing logic tests to actuate
the voice generator of the interface 20 for providing an
appropriate interchange with a caller.
[0134] With the screening or qualification of a select group of
callers, the sequencer 94 (FIG. 4) may or may not be involved to
identify the order of callers. Also, the designation unit 96 may or
may not be involved in view of the fact that for many polls there
is little interest in subsequently identifying callers.
[0135] In the poll-format operation of the system, it is important
to provide a capability of defining select intervals during which
callers may provide data. In one arrangement, with the consummation
of a communication interface between a caller and a processor unit,
the audio of the television broadcast is keyed from the audio unit
AD through the switch 21 (FIG. 1) for communication to the
caller.
[0136] With a multiplicity of callers in interface relationship
with the processors PR1-PRn as function units, a polling question
is stated, for example: "If you favor expanded trade with . . . at
the tone press button one; if you do not, press button two".
[0137] To control the interval of polling, the command computer
terminal CT (FIG. 1) is actuated to enable the callers timely
access to the processors.
[0138] At the expiration of a polling interval, the interfaces may
be terminated or additional questions may be propounded. In any
event, subsequent to the data-gathering phase, the bulk data is
supplied to the command computer terminal CT incorporating
computing facility to isolate subsets for communication by the
broadcast. Accordingly, an effective on-line poll can be conducted
with statistical sampling control and prompt display of
responses.
[0139] As explained above, the arrangement of the function unit (or
units) may be variously embodied in a single processor or many
processors, depending on various considerations as time sharing,
multiplexing, paralleling and so on. The systems as described above
embody the components bulked together in one location. However,
components of the system could be spaced apart geographically,
using dedicated lines or polling techniques. An illustrative
embodiment is shown in FIG. 9.
[0140] Call distributors CD1-CDn are at different geographic
locations along with associated interface units IA1-IAn and
IB1-IBn. Each of the interface units, as unit IA1 is coupled to a
central processor 251 as indicated by lines 252, 254, 256 and 258.
Each of the lines may take the form of a dedicated telephone line
or a polling telephonic coupling.
[0141] In the operation of the system of FIG. 9, the call
distributors CD are coupled to a telephonic communication system
and accordingly allow the interface units I to provide interface
communication between the central processing unit 251 and a
multitude of remote terminals T1-Tn as illustrated in FIG. 1. With
data accumulated in the cells, it may be variously down loaded as
to a central processing station. Thus, the distributed-component
system is capable of executing the various formats as explained
above with reference to the illustrative structure.
[0142] In view of the above explanation of exemplary systems, it
will be appreciated that other embodiments of the present invention
may be employed in many applications to accumulate statistical
data, process such data, and define subsets of callers of concern.
While certain exemplary operations have been stated herein, and
certain detailed structures have been disclosed, the appropriate
scope hereof is deemed to be in accordance with the claims as set
forth below.
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