| Patent | Date |
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Automated call center software build generator
Grant 10,289,389 - Makagon , et al. | 2019-05-14 |
System for facilitating loosely configured service worker groups in a dynamic call center environment
Grant 10,264,123 - Makagon , et al. | 2019-04-16 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 10,218,848 - Deryugin , et al. Feb | 2019-02-26 |
Contact center application creating using reusable program modules
Grant 10,101,974 - Ristock , et al. October 16, 2 | 2018-10-16 |
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App 20180234543 - Makagon; Petr ; et al. | 2018-08-16 |
System for facilitating loosely configured service worker groups in a dynamic call center environment
Grant 9,967,397 - Makagon , et al. May 8, 2 | 2018-05-08 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant RE46,538 - Deryugin , et al. September 5, 2 | 2017-09-05 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant RE46,521 - Deryugin , et al. August 22, 2 | 2017-08-22 |
Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
Grant 9,723,151 - McGann , et al. August 1, 2 | 2017-08-01 |
System and method for generating a network of contact center agents and customers for optimized routing of interactions
Grant 9,716,792 - McGann , et al. July 25, 2 | 2017-07-25 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant RE46,387 - Deryugin , et al. May 2, 2 | 2017-05-02 |
Optimized routing of interactions to contact center agents based on machine learning
Grant 9,635,181 - McGann , et al. April 25, 2 | 2017-04-25 |
Optimized Routing Of Interactions To Contact Center Agents Based On Forecast Agent Availability And Customer Patience
App 20170111507 - McGann; Conor ; et al. | 2017-04-20 |
Optimized Routing Of Interactions To Contact Center Agents Based On Machine Learning
App 20170111509 - McGann; Conor ; et al. | 2017-04-20 |
System And Method For Generating A Network Of Contact Center Agents And Customers For Optimized Routing Of Interactions
App 20170111505 - McGann; Conor ; et al. | 2017-04-20 |
Optimized Routing Of Interactions To Contact Center Agents Based On Agent Preferences
App 20170111503 - McGann; Conor ; et al. | 2017-04-20 |
Automated Call Center Software Build Generator
App 20170024190 - Makagon; Petr ; et al. | 2017-01-26 |
Method for implementing and executing communication center routing strategies represented in extensible markup language
Grant 9,553,755 - Anisimov , et al. January 24, 2 | 2017-01-24 |
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App 20160352899 - Makagon; Petr ; et al. | 2016-12-01 |
Automated call center software build generator
Grant 9,459,841 - Makagon , et al. October 4, 2 | 2016-10-04 |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
Grant RE46,153 - Makagon , et al. September 20, 2 | 2016-09-20 |
System for facilitating loosely configured service worker groups in a dynamic call center environment
Grant 9,420,101 - Makagon , et al. August 16, 2 | 2016-08-16 |
System and method for monitoring health of deployment states for a contact center
Grant 9,325,844 - Ristock , et al. April 26, 2 | 2016-04-26 |
Artifacts For Communications Systems
App 20160034260 - Ristock; Herbert ; et al. | 2016-02-04 |
Automated Call Center Software Build Generator
App 20150378686 - Makagon; Petr ; et al. | 2015-12-31 |
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App 20150312413 - Makagon; Petr ; et al. | 2015-10-29 |
Automated call center software build generator
Grant 9,128,802 - Makagon , et al. September 8, 2 | 2015-09-08 |
System for facilitating loosely configured service worker groups in a dynamic call center environment
Grant 9,077,803 - Makagon , et al. July 7, 2 | 2015-07-07 |
System And Method For Monitoring Health Of Deployment States For A Contact Center
App 20150117629 - Ristock; Herbert Willi Artur ; et al. | 2015-04-30 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 9,002,920 - Deryugin , et al. April 7, 2 | 2015-04-07 |
System and method for monitoring health of deployment states for a contact center
Grant 8,989,367 - Ristock , et al. March 24, 2 | 2015-03-24 |
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center
App 20140376708 - Deryugin; Vladimir Neil ; et al. | 2014-12-25 |
System For Facilitating Loosely Configured Service Worker Groups In A Dynamic Call Center Environment
App 20140205078 - Makagon; Petr ; et al. | 2014-07-24 |
System And Method For Montioring Health Of Deployment States For A Contact Center
App 20140086401 - Ristock; Herbert Willi Artur ; et al. | 2014-03-27 |
System And Method For Providing Dynamic Elasticity Of Contact Center Resources
App 20140079207 - Zhakov; Vyacheslav ; et al. | 2014-03-20 |
System And Method For Dynamic Configuration Of Contact Centers Via Templates
App 20140072115 - Makagon; Petr ; et al. | 2014-03-13 |
System for facilitating loosely configured service worker groups in a dynamic call center environment
Grant 8,666,056 - Makagon , et al. March 4, 2 | 2014-03-04 |
Automated Call Center Software Build Generator
App 20120084751 - Makagon; Petr ; et al. | 2012-04-05 |
Virtual contact center with dynamic routing
Grant 8,135,774 - Ryabchun , et al. March 13, 2 | 2012-03-13 |
Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality
Grant 8,117,538 - Anisimov , et al. February 14, 2 | 2012-02-14 |
Method for Implementing and Executing Communication Center Routing Strategies Represented in Extensible Markup Language
App 20110182418 - Anisimov; Nikolay ; et al. | 2011-07-28 |
Method for implementing and executing communication center routing strategies represented in extensible markup language
Grant 7,907,598 - Anisimov , et al. March 15, 2 | 2011-03-15 |
Method and apparatus for extending contact center configuration data for access by third-party applications over a data network
Grant 7,823,167 - Makagon , et al. October 26, 2 | 2010-10-26 |
System for distributing VXML capabilities for execution on client devices
Grant 7,792,254 - Anisimov , et al. September 7, 2 | 2010-09-07 |
Method for Dynamically Converting Voice XML Scripts into other Compatible Markup Language Scripts Based on Required Modality
App 20100162101 - Anisimov; Nikolay ; et al. | 2010-06-24 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 7,565,428 - Deryugin , et al. July 21, 2 | 2009-07-21 |
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App 20090168990 - Makagon; Petr ; et al. | 2009-07-02 |
Method and System for Establishing and Managing Trust Metrics for Service Providers in a Federated Service Provider Network
App 20090172776 - Makagon; Petr ; et al. | 2009-07-02 |
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center
App 20080222240 - Deryugin; Vladimir N. ; et al. | 2008-09-11 |
Virtual Contact Center with Dynamic Routing
App 20080162701 - Ryabchun; Andrey ; et al. | 2008-07-03 |
Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
Grant 7,376,227 - Anisimov , et al. May 20, 2 | 2008-05-20 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 7,373,405 - Deryugin , et al. May 13, 2 | 2008-05-13 |
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center
App 20080046504 - Deryugin; Vladimir N. ; et al. | 2008-02-21 |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
Grant 7,222,301 - Makagon , et al. May 22, 2 | 2007-05-22 |
Method and Apparatus for Integrating Agent Status between a Customer Relations Management System and A Multiple Channel Communications Center
App 20070041567 - Anisimov; Nikolay ; et al. | 2007-02-22 |
Method for implementing and executing communication center routing strategies represented in extensible markup language
App 20060209797 - Anisimov; Nikolay ; et al. | 2006-09-21 |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
App 20060095568 - Makagon; Petr ; et al. | 2006-05-04 |
System for distributing VXML capabilities for execution on client devices
App 20060083362 - Anisimov; Nikolay ; et al. | 2006-04-20 |
Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
App 20060029206 - Anisimov; Nikolay ; et al. | 2006-02-09 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 6,985,943 - Deryugin , et al. January 10, 2 | 2006-01-10 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
App 20050154792 - Deryugin, Vladimir N. ; et al. | 2005-07-14 |
Method and apparatus for extending contact center configuration data for access by third-party applications over a data network
App 20040083482 - Makagon, Petr ; et al. | 2004-04-29 |
Method and apparatus for providing real-time communication center reporting data to third-party applications over a data network
App 20040083281 - Makagon, Petr ; et al. | 2004-04-29 |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
App 20040019638 - Makagon, Petr ; et al. | 2004-01-29 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
App 20030115353 - Deryugin, Vladimir N. ; et al. | 2003-06-19 |
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