| Patent | Date |
|---|
Personality-type training system and methods
Grant 11,043,136 - Conway , et al. June 22, 2 | 2021-06-22 |
Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center
Grant 10,601,994 - Conway , et al. | 2020-03-24 |
Methods And Systems For Determining And Displaying Business Relevance Of Telephonic Communications Between Customers And A Conta
App 20190349478 - CONWAY; Kelly ; et al. | 2019-11-14 |
Personality-type Training System And Methods
App 20190340947 - CONWAY; Kelly ; et al. | 2019-11-07 |
System and methods for determining trends in electronic communications
Grant 10,419,611 - Conway , et al. Sept | 2019-09-17 |
Linguistic analysis of stored electronic communications
Grant 10,366,620 - Conway , et al. July 30, 2 | 2019-07-30 |
Predictive and responsive video analytics system and methods
Grant 10,262,195 - Conway , et al. | 2019-04-16 |
Real-time customer profile based predictive routing
Grant 10,218,850 - Conway , et al. Feb | 2019-02-26 |
System and methods for analyzing online forum language
Grant 10,194,029 - Conway , et al. Ja | 2019-01-29 |
Telephonic communication routing system based on customer satisfaction
Grant 10,129,394 - Conway , et al. November 13, 2 | 2018-11-13 |
Customer satisfaction analysis of caller interaction event data system and methods
Grant 10,129,402 - Conway , et al. November 13, 2 | 2018-11-13 |
Coaching portal and methods based on behavioral assessment data
Grant 10,104,233 - Conway , et al. October 16, 2 | 2018-10-16 |
Delayed-assignment predictive routing and methods
Grant 10,084,918 - Conway , et al. September 25, 2 | 2018-09-25 |
System And Methods For Analyzing Online Forum Language
App 20180227421 - CONWAY; Kelly ; et al. | 2018-08-09 |
Real-time Customer Profile Based Predictive Routing
App 20180205828 - CONWAY; Kelly ; et al. | 2018-07-19 |
Method and system for analyzing caller interaction event data
Grant 10,021,248 - Conway , et al. July 10, 2 | 2018-07-10 |
Delayed-assignment Predictive Routing And Methods
App 20180115646 - CONWAY; Kelly ; et al. | 2018-04-26 |
System and methods for analyzing multichannel communications including voice data
Grant 9,942,400 - Conway , et al. April 10, 2 | 2018-04-10 |
Adaptive occupancy real-time predictive routing
Grant 9,936,075 - Conway , et al. April 3, 2 | 2018-04-03 |
Linguistic Analysis Of Stored Electronic Communications
App 20180075775 - CONWAY; Kelly ; et al. | 2018-03-15 |
Customer satisfaction-based predictive routing and methods
Grant 9,848,085 - Conway , et al. December 19, 2 | 2017-12-19 |
System And Methods For Routing A Telephonic Communication
App 20170302791 - CONWAY; Kelly ; et al. | 2017-10-19 |
Coaching Portal And Methods Based On Behavioral Assessment Data
App 20170289352 - CONWAY; Kelly ; et al. | 2017-10-05 |
System And Methods For Analyzing Multichannel Communications Including Voice Data
App 20170264744 - CONWAY; Kelly ; et al. | 2017-09-14 |
Customer Satisfaction-based Predictive Routing And Methods
App 20170208177 - CONWAY; Kelly ; et al. | 2017-07-20 |
Method and system for automatically routing a telephonic communication
Grant 9,699,307 - Conway , et al. July 4, 2 | 2017-07-04 |
Customer satisfaction system and method based on behavioral assessment data
Grant 9,692,894 - Conway , et al. June 27, 2 | 2017-06-27 |
Method And System For Analyzing Caller Interaction Event Data
App 20170155768 - CONWAY; Kelly ; et al. | 2017-06-01 |
Dynamic occupancy predictive routing and methods
Grant 9,667,795 - Conway , et al. May 30, 2 | 2017-05-30 |
Responsive communication system for analyzed multichannel electronic communication
Grant 9,667,788 - Conway , et al. May 30, 2 | 2017-05-30 |
Adaptive Occupancy Real-time Predictive Routing
App 20170149976 - CONWAY; Kelly ; et al. | 2017-05-25 |
Method and system for generating a responsive communication based on behavioral assessment data
Grant 9,571,650 - Conway , et al. February 14, 2 | 2017-02-14 |
Real-time predictive routing
Grant 9,565,312 - Conway , et al. February 7, 2 | 2017-02-07 |
Predictive And Responsive Video Analytics System And Methods
App 20160364606 - CONWAY; Kelly ; et al. | 2016-12-15 |
Customer Satisfaction System And Method Based On Behavioral Assessment Data
App 20160344868 - CONWAY; Kelly ; et al. | 2016-11-24 |
Responsive Communication System For Analyzed Multichannel Electronic Communication
App 20160337519 - CONWAY; Kelly ; et al. | 2016-11-17 |
Dynamic Occupancy Predictive Routing And Methods
App 20160330325 - CONWAY; Kelly ; et al. | 2016-11-10 |
Method And System For Generating A Responsive Communication Based On Behavioral Assessment Data
App 20160277579 - CONWAY; Kelly ; et al. | 2016-09-22 |
Predictive video analytics system and methods
Grant 9,437,215 - Conway , et al. September 6, 2 | 2016-09-06 |
Method and system of searching for communications for playback or analysis
Grant 9,432,511 - Conway , et al. August 30, 2 | 2016-08-30 |
Methods and system for analyzing multichannel electronic communication data
Grant 9,407,768 - Conway , et al. August 2, 2 | 2016-08-02 |
Optimized predictive routing and methods
Grant 9,398,157 - Conway , et al. July 19, 2 | 2016-07-19 |
Method and system for analyzing a communication by applying a behavioral model thereto
Grant 9,357,071 - Conway , et al. May 31, 2 | 2016-05-31 |
Predictive Video Analytics System And Methods
App 20160133274 - CONWAY; Kelly ; et al. | 2016-05-12 |
Method And System For Automatically Routing A Telephonic Communication
App 20160105565 - Conway; Kelly ; et al. | 2016-04-14 |
Method And System Of Searching For Communications For Playback Or Analysis
App 20160088154 - CONWAY; Kelly ; et al. | 2016-03-24 |
System for automatically routing a communication
Grant 9,270,826 - Conway , et al. February 23, 2 | 2016-02-23 |
Predictive video analytics system and methods
Grant 9,269,374 - Conway , et al. February 23, 2 | 2016-02-23 |
Method and system for selecting and navigating to call examples for playback or analysis
Grant 9,225,841 - Conway , et al. December 29, 2 | 2015-12-29 |
Real-time Predictive Routing
App 20150341496 - CONWAY; Kelly ; et al. | 2015-11-26 |
Methods And System For Analyzing Multichannel Electronic Communication Data
App 20150334236 - CONWAY; Kelly ; et al. | 2015-11-19 |
Methods and system for analyzing multichannel electronic communication data
Grant 9,191,510 - Conway , et al. November 17, 2 | 2015-11-17 |
System For Automatically Routing A Communication
App 20150326725 - CONWAY; Kelly ; et al. | 2015-11-12 |
Optimized Predictive Routing And Methods
App 20150312417 - CONWAY; Kelly ; et al. | 2015-10-29 |
Real-time predictive routing
Grant 9,137,372 - Conway , et al. September 15, 2 | 2015-09-15 |
Real-time predictive routing
Grant 9,137,373 - Conway , et al. September 15, 2 | 2015-09-15 |
Method and system for automatically routing a telephonic communication
Grant 9,124,701 - Conway , et al. September 1, 2 | 2015-09-01 |
Optimized predictive routing and methods
Grant 9,106,748 - Conway , et al. August 11, 2 | 2015-08-11 |
Optimized predictive routing and methods
Grant 9,083,804 - Conway , et al. July 14, 2 | 2015-07-14 |
Methods and system for analyzing multichannel electronic communication data
Grant 9,083,801 - Conway , et al. July 14, 2 | 2015-07-14 |
Method And System For Automatically Routing A Telephonic Communication
App 20150156323 - CONWAY; Kelly ; et al. | 2015-06-04 |
Method and system for automatically routing a telephonic communication
Grant 8,983,054 - Conway , et al. March 17, 2 | 2015-03-17 |
Method And System For Automatically Routing A Telephonic Communication
App 20150036816 - CONWAY; Kelly ; et al. | 2015-02-05 |
Real-time Predictive Routing
App 20150036815 - CONWAY; Kelly ; et al. | 2015-02-05 |
Optimized Predictive Routing And Methods
App 20140355749 - CONWAY; Kelly ; et al. | 2014-12-04 |
Optimized Predictive Routing And Methods
App 20140355748 - CONWAY; Kelly ; et al. | 2014-12-04 |
Method and system for automatically routing a telephonic communication
Grant 8,891,754 - Conway , et al. November 18, 2 | 2014-11-18 |
Real-time predictive routing
Grant 8,867,733 - Conway , et al. October 21, 2 | 2014-10-21 |
Method And System For Analyzing A Communication By Applying A Behavioral Model Thereto
App 20140301541 - CONWAY; Kelly ; et al. | 2014-10-09 |
Method And System For Automatically Routing A Telephonic Communication
App 20140294172 - CONWAY; Kelly ; et al. | 2014-10-02 |
Real-time Predictive Routing
App 20140270133 - CONWAY; Kelly ; et al. | 2014-09-18 |
Methods And System For Analyzing Multichannel Electronic Communication Data
App 20140270140 - CONWAY; Kelly ; et al. | 2014-09-18 |
Methods And System For Analyzing Multichannel Electronic Communication Data
App 20140270139 - CONWAY; Kelly ; et al. | 2014-09-18 |
Method and system for analyzing a communication by applying a behavioral model thereto
Grant 8,781,102 - Conway , et al. July 15, 2 | 2014-07-15 |
Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
Grant 8,718,262 - Conway , et al. May 6, 2 | 2014-05-06 |
Methods And System For Analyzing Separated Voice Data Of A Telephonic Communication Between A Customer And A Contact Center By Applying A Psychological Behavioral Model Thereto
App 20140064473 - CONWAY; Kelly ; et al. | 2014-03-06 |
Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
Grant 8,611,523 - Conway , et al. December 17, 2 | 2013-12-17 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
Grant 8,594,285 - Conway , et al. November 26, 2 | 2013-11-26 |
Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
Grant 8,170,195 - Conway , et al. May 1, 2 | 2012-05-01 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
Grant 8,094,803 - Danson , et al. January 10, 2 | 2012-01-10 |
Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
Grant 8,094,790 - Conway , et al. January 10, 2 | 2012-01-10 |
Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto
App 20110249811 - Conway; Kelly ; et al. | 2011-10-13 |
Method and system determining the complexity of a telephonic communication received by a contact center
Grant 8,023,639 - Conway , et al. September 20, 2 | 2011-09-20 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
Grant 7,995,717 - Conway , et al. August 9, 2 | 2011-08-09 |
Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics
Grant 7,869,586 - Conway , et al. January 11, 2 | 2011-01-11 |
Methods and systems for determining inappropriate threats during a telephonic communication between a customer and a contact center
App 20090103711 - Conway; Kelly ; et al. | 2009-04-23 |
Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center
App 20090103699 - Conway; Kelly ; et al. | 2009-04-23 |
Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
App 20090103708 - Conway; Kelly ; et al. | 2009-04-23 |
Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
App 20090103698 - Conway; Kelly ; et al. | 2009-04-23 |
Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center
App 20090103709 - Conway; Kelly ; et al. | 2009-04-23 |
Method and system determining the complexity of a telephonic commuincation received by a contact center
App 20080260128 - Conway; Kelly ; et al. | 2008-10-23 |
Method and system for selecting and navigating to call examples for playback or analysis
App 20080260122 - Conway; Kelly ; et al. | 2008-10-23 |
Method and system for automatically monitoring contact center performance
App 20080262904 - Conway; Kelly ; et al. | 2008-10-23 |
Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent
App 20080240404 - Conway; Kelly ; et al. | 2008-10-02 |
Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
App 20080240376 - Conway; Kelly ; et al. | 2008-10-02 |
Method and system for linking customer conversation channels
App 20080240374 - Conway; Kelly ; et al. | 2008-10-02 |
Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics
App 20080240405 - Conway; Kelly ; et al. | 2008-10-02 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
App 20060262920 - Conway; Kelly ; et al. | 2006-11-23 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
App 20060262919 - Danson; Christopher ; et al. | 2006-11-23 |
Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom
App 20060265089 - Conway; Kelly ; et al. | 2006-11-23 |
Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
App 20060265090 - Conway; Kelly ; et al. | 2006-11-23 |
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