| GS0091 | Downloadable computer software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) for customer relationship management (CRM), customer service, customer engagement, customer data platform, contact center and helpdesk functionality, communications, processing data, generating customer marketing campaigns and journeys, predicting customer communication channel preferences, communication date and time optimization, an implementation assistant for data tracking, testing and experimentation, phone number quality scoring, fraud detection, fraud identification, fraud prevention and response, intelligent channel orchestration, live traffic monitoring, traffic optimization, live traffic routing, multi-tenancy, market throughput, traffic shaping, traffic insights, intelligent capacity matching, anomaly detection, a no-code builder for conversational artificial intelligence (AI), messaging, creating postings, file sharing, calendaring, telephone call processing, web-based telephony, internet telephony (VoIP) services, voicemail, facsimile services, sales automation, sales performance management, field services management, mapping and route planning, managing online content, deploying customized interactive content, optimization of online websites for third parties for marketing purposes, big data and business data analysis and visualization, complex event processing, mining the most relevant information from disparate data sources, providing automated solutions to enable organizations to integrate disparate data and translate and structure that data into actionable insights, creating searchable databases of information and data, security and authentication, social media management and publication, data storage, collaboration, e-commerce, software and application development, and speech analysis; Downloadable computer software using artificial intelligence (AI) for machine learning (ML), deep learning (DL), statistical learning, data mining, contextual prediction, personalization, business predictive analytics, business predictive modeling, business intelligence, and intelligent recommendations and decision advantage; Downloadable Computer software using artificial intelligence (AI) for software bots, software assistants, virtual agents, and chatbots; Downloadable software, downloadable cloud-based software, and software in the nature of a downloadable mobile application for the generation, processing, understanding and analysis of multi-modal machine learning (ML) based on language, text, speech, images, videos, sounds, events, and tasks; Downloadable software, downloadable cloud-based software, and software in the nature of a downloadable mobile application for generating and executing autonomous tasks in response to exposure to data, and building, managing, updating, developing, training, evaluating, and monitoring generative user experiences powered by machine learning (ML), deep learning (DL), and artificial intelligence (AI) |
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Twilio Inc.
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