U.S. patent application number 11/614078 was filed with the patent office on 2007-06-07 for system and method for managing communications.
Invention is credited to Karen Mullis, Anita Hogans Simpson.
Application Number | 20070127675 11/614078 |
Document ID | / |
Family ID | 38118765 |
Filed Date | 2007-06-07 |
United States Patent
Application |
20070127675 |
Kind Code |
A1 |
Mullis; Karen ; et
al. |
June 7, 2007 |
SYSTEM AND METHOD FOR MANAGING COMMUNICATIONS
Abstract
A communications network-based system and service is disclosed.
The service permits subscribers to control and manage incoming
telephone calls. Subscribers can establish preferences and set
encumbrances. The service also connects calls to a called party
otherwise prevented from receiving calls due to line encumbrances,
permitting preselected or predesignated parties to by-pass line
encumbrances.
Inventors: |
Mullis; Karen; (Loganville,
GA) ; Simpson; Anita Hogans; (Decatur, GA) |
Correspondence
Address: |
WITHERS & KEYS FOR BELL SOUTH
P. O. BOX 71355
MARIETTA
GA
30007-1355
US
|
Family ID: |
38118765 |
Appl. No.: |
11/614078 |
Filed: |
December 21, 2006 |
Related U.S. Patent Documents
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Application
Number |
Filing Date |
Patent Number |
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10108347 |
Mar 29, 2002 |
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11614078 |
Dec 21, 2006 |
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Current U.S.
Class: |
379/210.02 |
Current CPC
Class: |
H04M 3/436 20130101;
H04M 2203/2005 20130101; H04M 3/53308 20130101 |
Class at
Publication: |
379/210.02 |
International
Class: |
H04M 3/42 20060101
H04M003/42 |
Claims
1. A method for establishing preferences for a communications
service and for providing the communications service comprising the
steps of: receiving identifying data from a probably subscriber of
a service through an interface system; determining if the probably
subscriber is a valid subscriber by comparing the identifying data
to an identifying data record; if the probable subscriber is a
valid subscriber, sending default information to the subscriber
through the interface system; receiving a second item of
information from the subscriber through the interface system,
wherein the second item of information is related to a calling
party that has been preselected to by-pass an encumbered line; and
storing the second item of information in a database accessible by
a communications network.
2-53. (canceled)
Description
BACKGROUND
[0001] 1. Field of the Invention
[0002] The present invention relates to a system and method for
managing communications.
[0003] 2. Background of the Invention
[0004] Many telephone customers do not wish to be disturbed by
unwanted telephone calls. In an effort to prevent disruptive
telephone calls, many customers subscribe to services provided by
service providers that restrict calls from being connected to the
subscriber. Some of these services prevent all calls from being
connected to the subscriber, such as call-forwarding. One of the
problems with these services is that they prevent calls from being
connected that the subscriber may want to take.
[0005] Other services prevent all calls from being connected unless
the subscriber takes the effort, after the call has been made, to
agree accept the call. In order to receive calls, the subscriber
may be required to answer a call from the service provider, listen
to a message from the calling party to determine who is calling,
and tell the service provider that the call can be connected. Not
only can this be irritating, it may also inform the calling party
that the subscriber is home and does not wish to speak to the
calling party. It can also be embarrassing when the called party
knows the calling party but refuses to take to call. Generally,
this arrangement wastes time because it requires excessive
participation of the subscriber.
[0006] Further, even without subscribing to such a service, many
telephone customers miss important calls and are not connected to
calling parties that they wish to be connected for various reasons.
One such example is when the customer is already on the line.
Typically in such a case, the feature the service provider provides
is to play a busy signal to the calling party and to not connect
the calling party. Another typical feature, sometimes called "call
waiting," informs the customer that he or she has received another
call. One problem with this feature, however, is that the customer
first has to talk with the calling party without knowing whether or
not the customer wishes to take the call.
SUMMARY OF THE INVENTION
[0007] The present invention is directed to managing communications
by connecting calls to a telephone that otherwise would not
automatically accept connection of a call. The communications
network does so by connecting calls made from a calling party to a
called party if the calling party's number is on an encumbered-line
bypass list.
[0008] In another aspect, the communications network includes an
intelligent communications network that includes three
communications network elements and a database.
[0009] In another aspect, the communications network allows a
subscriber of the encumbered-line bypass feature to provision his
or her preferences through an interface system and method.
[0010] In still another aspect, the communications network allows a
subscriber of the encumbered-line bypass feature to provision his
or her preferences through an interactive voice response system and
method.
[0011] Additional features and advantages of the invention will be
set forth in the description that follows, and in part will be
apparent from the description, or may be learned by practice of the
invention. The objectives and advantages of the invention will be
realized and attained by the structure and steps particularly
pointed out in the written description, the claims and the
drawings.
BRIEF DESCRIPTION OF THE DRAWINGS
[0012] FIG. 1 is a flow diagram of a preferred embodiment of a
method in accordance with the present invention.
[0013] FIG. 2 is a flow diagram of a preferred embodiment of a
method in accordance with the present invention.
[0014] FIG. 3 is a flow diagram of a preferred embodiment of a
determine call reception status step in accordance with the present
invention.
[0015] FIG. 4 is a schematic diagram of preferred embodiments of
three steps in accordance with the present invention.
[0016] FIG. 5 is a flow diagram of a preferred embodiment of a
method in accordance with the present invention.
[0017] FIG. 6 is a schematic diagram of a preferred embodiment of a
system usable with a service in accordance with the present
invention.
[0018] FIG. 7 is a schematic diagram of an exemplary embodiment of
a system usable with a service in accordance with the present
invention.
[0019] FIG. 8 is a schematic diagram of a preferred embodiment of
an interface system in accordance with the present invention.
[0020] FIG. 9 is a schematic diagram of a preferred embodiment of
an interface system in accordance with the present invention.
[0021] FIG. 10 is a flow diagram of a preferred embodiment of an
interface system and method in accordance with the present
invention.
[0022] FIG. 11 is a flow diagram of a preferred embodiment of an
IVR-based method in accordance with the present invention.
[0023] FIG. 12 is a flow diagram of a preferred embodiment of an
enter transfer number method in accordance with the present
invention.
[0024] FIG. 13 is a flow diagram of a preferred embodiment of an
IVR-based method in accordance with the present invention.
[0025] FIG. 14 is a flow diagram of a preferred embodiment of an
enter schedule method for an IVR-based method in accordance with
the present invention.
[0026] FIG. 15 is a flow diagram of a preferred embodiment of an
encumbered-line bypass list method for an IVR-based method in
accordance with the present invention.
[0027] FIG. 16 is a flow diagram of a preferred embodiment of an
enter number method for an IVR-based method in accordance with the
present invention.
DETAILED DESCRIPTION OF THE INVENTION
[0028] For clarity and to facilitate an understanding of the
preferred methods shown in connection with FIG. 5, this description
includes an overview of a preferred embodiment of a method as set
forth in FIG. 1.
[0029] FIG. 1 is a flow diagram of a preferred embodiment of a
method in accordance with the present invention. Generally, this
preferred method provides the method by which a system communicates
with a subscriber of one or more services to receive and implement
the subscriber's preferences for the services. Many different
systems and platforms could be used to implement this method and
the methods described below. For clarity, however, the below
description uses a communications network as an example of one of
the many possible systems or platforms.
[0030] In step 12, the communications network interacts with the
subscriber of the services. These services may include a restricted
status service and other services. In an exemplary embodiment, any
of these services may also include an encumbered-line bypass list.
These services and the encumbered-line bypass list are discussed in
detail below.
[0031] Also as discussed below, the communications network
preferably interacts with the subscriber by receiving a call into
an interactive voice response (IVR) system. In an exemplary
embodiment, the communications network interacts with the
subscriber through an interface system. In another exemplary
embodiment, the interface system may include a web interface.
Through these or other interactions, the communications network
proceeds according to step 14 to receive preferences from the
subscriber. These preferences may include many different choices,
features, and options, many of which are discussed below.
[0032] In step 16, the communications network implements the
subscriber's preferences. By so doing, the communications network
may serve the subscriber according to the subscriber's preferences.
For the restricted status service, for example, the subscriber
could set his or her preferences to a default restricted call
reception status lasting from 5 p.m. to 7 p.m. weekdays. An
exemplary embodiment of this preference is shown in FIG. 9, time
period 1406, for a particular weekday. If the subscriber set this
for a 5 p.m. to 7 p.m. time period as the subscriber's preference,
the communications network generally will prevent calls from
ringing to the subscriber's landline, home telephone Monday through
Friday from 5 p.m. to 7 p.m.
[0033] As an additional example, the subscriber could set his or
her preferences to a restricted call reception status lasting from
5 p.m. to 7 p.m. weekdays and from 10:30 p.m. to 7 a.m. all days.
An exemplary embodiment of these preferences is shown in FIG. 9,
time periods 1406 and 1402, for a particular weekday. Also, the
subscriber could, for example, include two phone numbers (e.g., the
subscriber's mother and daughter) on an encumbered-line bypass
list; one number (e.g., the subscriber's daughter) allowed to
bypass a restricted call reception status from 8 a.m. to 10 p.m.
and one phone number (e.g., the subscriber's mother) for all times.
By so doing, the communications network would prevent all calls
from ringing to the subscriber's landline, home telephone from
Monday through Friday from 5 p.m. to 7 p.m. except calls from the
subscriber's mother and sister.
[0034] Also by so doing, the communications network would prevent
all calls from ringing to the subscriber's landline, home telephone
every day from 10:30 p.m. to 7 a.m. except calls from the
subscriber's mother.
[0035] In the exemplary embodiment shown in FIG. 9 for time periods
1404 and 1408, the communications network would not prevent calls
from ringing to the subscriber's landline, home telephone during
time periods 1404 and 1408.
[0036] In a another example, the subscriber could set his or her
preferences to an on setting, thereby overriding the restricted
status time periods in graph 624 and thereby setting a restricted
call reception status lasting 24 hours a day, every day of the
week. Drawing from a previous example and the encumbered-line
bypass list shown in FIG. 9, the subscriber's mom would bypass 24
hours a day, and the subscriber's daughter would bypass from 8 a.m.
to 10 p.m. Calling parties using pass-code 44444 would bypass 24
hours a day. Calling parties using pass-code 22222 would bypass
from 8 a.m. to 6 p.m.
[0037] In a another example, the subscriber could set his or her
preferences to an off setting, thereby overriding the restricted
status time periods in graph 624 and thereby setting a
non-restricted call reception status lasting 24 hours a day, every
day of the week. With this setting, the subscriber's landline, home
telephone would not have any time periods with a restricted
status.
[0038] These examples above are set forth simply to further explain
the overview given above. These two possible scenarios for a
subscriber's preferences are for one service, the restricted status
service, and should not be deemed in any way limiting of the
restricted status service or any other service. Many other
preferences are possible, many of which are set forth below.
[0039] FIG. 2 is a flow diagram of a preferred embodiment of a
method in accordance with the present invention. This preferred
embodiment sets forth, in part, a method showing how the
communications network may proceed to prevent calls from ringing to
the home, land-line telephone of a called party that is a
subscriber of a restricted status service. For clarity, the below
description often uses a called party 448 shown in FIG. 6 as an
example.
[0040] In step 102 of FIG. 2, the communications network receives a
call from a calling party. For clarity, the below description often
uses a calling party 442 shown in FIG. 6 as an example. The
communications network is preferably an intelligent communications
network and, in an exemplary embodiment, an advanced intelligent
communications network. In one embodiment, the communications
network is an intelligent communications network shown in FIG. 7,
comprising three communications network elements, 504, 506, and
508, and a database 502. Many different systems and platforms could
be used to implement this method and the methods described below.
For clarity, however, the below description often uses a
communications network 450 in FIG. 6 as an example of one of the
many possible systems or platforms.
[0041] The call received by communications network 450 from calling
party 442 may be received by communications network 450 through a
telephone landline, a cellular system, voice-over-internet, or
other types of communication.
[0042] Typically, when calling party 442 makes the call, calling
party 442 desires to be connected to called party 448. A
non-limiting example of this common practice is: someone dials
another person's phone number. If Jane, for instance, wants to call
Bill, she picks up her phone (cell phone, landline phone, hand-held
text-based device, or what-have-you) and dials Bill's number. Jane
is trying to be connected to Bill's phone.
[0043] Called party 448 may be a subscriber of the restricted
status service, however, which may or may not be set to prohibit
calls at the time calling party 442 calls. The restricted status
service, when it prohibits calls, is encumbering called party 448's
telephone line. For the restricted status service and other
encumbrances, calling party 442's call may be treated by
communications network 450 as a request by calling party 442 to be
connected to called party 448.
[0044] Communications network 450 to which calling party 442 is
connected may determine not to connect calling party 442 to called
party 448. Communications network 450 may instead connect the call
to someone or something, such as a third party, other than called
party 448. For clarity, the below description often uses a third
party 446 shown in FIG. 6 as an example.
[0045] Preferably, before communications network 450 determines
whether or not to connect calling party 442 to called party 448,
communications network 450 communicates with calling party 442 and
called party 448 according to step 104. Communications network 450
also preferably communicates with called party 448 using
out-of-band signaling.
[0046] In one embodiment of the invention, step 104 is performed as
shown, in part, through FIG. 4. FIG. 4 sets forth, in part, a flow
diagram of this embodiment of step 104. In this embodiment, as part
of this communication step 104, communications network 450
communicates with calling party 442 according to step 302. This
communication may take the form of playing an audible ring
announcement, or some other announcement or message set forth
herein, such as: a busy signal; an announcement informing calling
party 442 that called party 448 is not accepting calls; an
announcement informing calling party 442 to call back at some other
time; an announcement customized by called party 448, which may
include called party 448's voice; a standard audio announcement; or
another announcement.
[0047] The audible ring announcement informs calling party 442 that
communications network 450 is working on the call. This audible
ring announcement may also lead calling party 442 to believe that
communications network 450 has connected calling party 442 to
called party 448. By playing this audible ring announcement,
calling party 442 may believe that he or she is connected to called
party 448 and thus is waiting for called party 448 to pick up. In
other embodiments, the announcement may not be an audible ring
announcement, but rather another tone, no tone at all, or an
announcement or message set forth above.
[0048] In another embodiment, also shown in FIG. 4, as part of this
communication step 104, communications network 450 communicates
with called party 448 according to step 304. In this embodiment,
communications network 450 preferably communicates one or more
identifiers related to calling party 442 to called party 448. These
identifiers may include calling party 442's phone number, calling
party 442's name, the time calling party 442 called, and/or
whatever identifiers or other information is available to
communications network 450. Communications network 450 can
communicate one, several, or all of the identifiers to called party
448.
[0049] In another embodiment, communications network 450
communicates to called party 448, step 104, inaudibly.
[0050] In still another embodiment, communications network 450
communicates to called party 448, step 104, using a text-based
display, such as a liquid crystal display.
[0051] In still another embodiment of this communication step 104,
shown in step 304, communications network 450 communicates data
about calling party 442 that was input by calling party 442. This
data could include a voice entry, such as calling party 442 saying
their name, or a pass-code (input by voice, key pad, or otherwise),
or other data. The pass-code and input data can be identifiers
associated with calling party 442 and will be discussed further
below.
[0052] As set forth in FIG. 2, after or simultaneously with
communicating with called party 448 and calling party 442 according
to step 104, or simply after step 102 if step 104 is not performed,
communications network 450 determines the call reception status,
step 108, of called party 448. In doing so, communications network
450 is working to protect called party 448 from unwanted calls
and/or other audible disturbances.
[0053] In one embodiment of the invention, step 108 is performed as
shown in part through FIG. 3. FIG. 3 is a flow diagram of this
embodiment of step 108. In this embodiment, communications network
450 begins by initiating communication, step 202, between
communications network elements within communications network 450.
This communication preferably is made through out-of-band
signaling. In an exemplary embodiment, a signaling system with a
dedicated 64 kilobit data circuit (SS7) is used.
[0054] These communications network elements are preferably first
communications network element 504 and second communications
network element 506, as set forth in FIG. 7. Also preferably, first
communications network element 504 is a Service Control Point (SCP)
and second communications network element 506 is a Service
Switching Point (SSP).
[0055] With communications network elements, communications network
450 determines whether or not to connect the call to called party
448 or third party 446. This flow process shown in FIG. 3 is set
out for clarity in explaining one particular embodiment in which to
determine to which party communications network 450 should connect
the call from calling party 442, but should not be construed as
limiting the present invention.
[0056] In this preferred embodiment of the invention, one
communications network element communicates a query for status,
step 204. Preferably this communication is in the form of a TAT
trigger and a TCAP message. This query for status, step 204,
prompts another communications network element to access a database
containing a call reception status, step 206. In an exemplary
embodiment, the database is database 502. For clarity, however, the
below description often uses a database 444 shown in FIG. 6 as an
example. Once the other communications network element determines
called party 448's call reception status by accessing database 444,
step 206, it sends the call reception status to communications
network 450's element that sent the query, step 208.
[0057] In another embodiment, however, the other communications
network element sends a command to communications network 450's
element that sent the query, step 208. This command may include an
instruction to connect or not to connect the call to called party
448, as well as other commands.
[0058] As generally set forth in FIG. 2, the call reception status
of called party 448 is determined according to step 108. Based on
the call reception status, communications network 450 connects the
call to called party 448 or to third party 446 according to step
110.
[0059] In one embodiment, if the call reception status of called
party 448 is a restricted call reception status, communications
network 450 will connect the call to third party 446 according to
step 106. Also in this embodiment, if the call reception status of
called party 448 is not set, or is set to a non-restricted call
reception status, communications network 450 connects the call to
called party 448 according to step 112.
[0060] In one embodiment of the invention, step 106 is performed as
shown, in part, through FIG. 4. FIG. 4 shows, in part, a flow
diagram of this embodiment of step 106. In this embodiment,
communications network 450 determines whether or not called party
448 has set a forwarding number, step 306. If called party 448 has
set a forwarding number, or one is otherwise set, communications
network 450 connects the call to the call forwarding number, step
308. (Called party 448 may also, in another embodiment, set the
forwarding number after the call has been placed. This gives called
party 448 the power to selectively forward calls to particular
forwarding numbers.) The forwarding number may be a voicemail
receiver, another phone number of called party 448, or
otherwise.
[0061] Third party 446, in this case the call forwarding number,
may, in some embodiments, be a voicemail number. If called party
448 has not set the forwarding number, or one is otherwise not set,
communications network 450 connects the call to a communications
network element, step 310. This communications network element may,
in some cases, be third party 514 shown in FIG. 7, which preferably
is a service node. This communications network element may also be
a personal computer, a voice mark-up language web-server, an
interactive voice response system, an intelligent peripheral, or
other system capable of communicating with calling party 442. The
call forwarding number may, in another embodiment, be set by called
party 448 after calling party 442's call is received by
communications network 450.
[0062] In cases where communications network 450 connects the call
from calling party 442 to third party 446, step 106, communications
network 450 may, in certain embodiments, communicate further with
calling party 442, step 114.
[0063] In one embodiment of the invention, communications network
450 communicates with calling party 442 according to steps 312 and
314 of FIG. 4. FIG. 4 shows, in part, a flow diagram of one
embodiment of step 114. In this embodiment, communications network
450 plays an announcement to calling party 442, step 312. The
announcement may be of many different types. The types may include,
for example, an audible ring announcement, where calling party 442
hears a telephone ring; sounds indicating that the call is
connected to a party other than called party 448; or a busy signal.
Preferably the announcement will be the audible ring announcement
of a set number of rings, such as nine rings, before playing a
message according to step 314. Communications network 450 does not
need to play a message, and instead may continuing playing the
announcement indefinitely, or may disconnect called party 448 after
some period of time.
[0064] In another embodiment, communications network 450 plays a
message to calling party 442, step 314, after, instead of, or as
part of playing the announcement according to step 312. This
message may inform calling party 442 that called party 448 is not
available, called party 448 is busy, called party 448 has his or
her preferences set to "restricted call reception status," or
otherwise. Preferably the message announces that calling party 442
is not available after a certain number of rings but does not
indicate that called party 448 is not accepting calls. Preferably
communications network 450 plays messages through the service
node.
[0065] In an exemplary embodiment, communications network 450 plays
a message received from called party 448 prior to receiving the
call from calling party 442. In this embodiment, called party 448
may pre-record one or more messages. These messages may be for
different purposes, some played for only particular calling
parties, some played only at particular times of the day or week,
some played depending on whether or to whom called party 448 is
connected, or a combination of these. For example, a message
received by communications network 450 and recorded by called party
448 may announce that called party 448 is not receiving calls
because it is dinner time and to call back after 7 p.m. In this
example, called party 448 could choose, preferably prior to
communications network 450 receiving the call from calling party
442, for that particular message to be played only to calling
parties not on the encumbered-line bypass list and only from 5 to 7
p.m.
[0066] FIG. 5 is a flow diagram of another preferred embodiment of
a method in accordance with the present invention. Similar to the
embodiments set forth in FIGS. 2, 3 and 4, this preferred
embodiment includes steps of receiving a call 402 and, usually,
communicating with a calling and called party 404.
[0067] This preferred embodiment may be used in conjunction with
determining a call reception status 408 and restricted call
reception status 410. If used in conjunction with steps 408 and
410, the steps of compare identifier 420 and identifier corresponds
422 may follow, precede, or be simultaneous with steps 408 and 410.
This preferred embodiment may also be used not in conjunction with
determining a call reception status 408 and restricted call
reception status 410.
[0068] In one embodiment, steps 402, 404, 408, and 410 are
performed before the steps of compare identifier 420 and identifier
corresponds 422. Timing of steps 420 and 422 could be performed in
various orders; for clarity one order of steps are set forth in the
flow diagram of FIG. 5.
[0069] In this embodiment, shown in part in FIG. 5, after
determining that the call reception status is set to a restricted
call reception status, step 408 and 410, communications network 450
compares one or more identifiers, step 420, of calling party 442.
The identifiers may include any data related to calling party 442
or the phone number from which calling party 442 called. These
identifiers may include: the phone number from which calling party
442 called; a pass-code entered by calling party 442 or attached to
calling party 442 or the number from which calling party 442
called; voice-recognition data entered by calling party 442; data
within the string of data received by communications network 450
when calling party 442 made the call; data related to calling party
442 or calling party 442's phone number known by or found out by
communications network 450 by various means; or other data that
identifies calling party 442.
[0070] Communications network 450 preferably performs compare
identifier step 420 by comparing the identifier(s) with information
within a database to determine if any identifier corresponds to the
information. In one embodiment, this database is database 502. In
another embodiment, this database is database 444 shown in FIG. 6.
Preferably, the database used includes a CNAM (Caller ID with NAMe)
database or can connect to a CNAM database in or accessible by
communications network 450.
[0071] The information within database 444 may be any information
by which communications network 450 may determine if the call from
calling party 442 is desired by called party 448 to be connected to
called party 448. In one embodiment the information is an
encumbered-line bypass list and one of the identifier(s) is the
phone number from which calling party 442 called. In another
embodiment the information is an encumbered-line bypass list and
one of the identifier(s) is a pass-code entered by calling party
442.
[0072] In this embodiment where one of the identifier(s) is a
pass-code and the information is an encumbered-line bypass list, a
calling party, even if his or her phone number is not on the
encumbered-line bypass list, may enter a pass-code after making a
call to called party 448. If the pass-code entered by calling party
442 matches a pass-code within the encumbered-line bypass list,
communications network 450 may connect the call to called party 448
if called party 448 has not otherwise restricted the entered
pass-code, such as by not allowing the call to bypass a restricted
status or an encumbrance based on the time of day or week that
communications network 450 received calling party 442's call.
[0073] While communications network 450 preferably performs this
comparison by comparing the identifier(s) with information within
database 444, communications network 450 may do so in other ways so
long as these ways allow for communications network 450 to
determine if one of the identifier(s) is recognized as one allowing
for the call to be connected to called party 448. Communications
network 450 also preferably performs this comparison using one or
more communications network elements. In one embodiment,
communications network 450 uses first communications network
element 504. Preferably, first communications network element 504
is an SCP.
[0074] In another embodiment, second communications network element
506 communicates with first communications network element 504.
These communications may take the form of a TAT trigger and a TCAP
message. This communication between second communications network
element 506 and first communications network element 504 may
include communicating one of the identifier(s). These and all
communications between communications network elements are
preferably via out-of-band signaling. Communications between
communications network elements are further preferred to follow SS7
protocol.
[0075] If communications network 450 compares one of the
identifier(s), step 420, and it corresponds, step 422,
communications network 450 connects the call to called party 448,
step 412. If communications network 450 compares the identifier(s),
step 420, and none correspond, step 422, communications network 450
connects the call to third party 446, step 406. As stated
previously, third party 446 may include a forwarding number, a
service node, or others.
[0076] In an exemplary embodiment, communications network 450
communicates with and waits to receive an assent from called party
448 to connect the call to called party 448 after performing step
422 and determining that the identifier(s) do not correspond. If
communications network 450 communicates with called party 448 and
does not receive the assent within a short time-period,
communications network 450 proceeds to step 406. If communications
network 450 communicates with called party 448 and does receive the
assent within the short time-period, communications network 450
proceeds to step 412.
[0077] In another exemplary embodiment, communications network 450
communicates with and waits to receive an assent from called party
448 to connect the call to called party 448 or other instructions
after performing step 422 and determining that the identifier does
not correspond. These other instructions may include instructions
to connect the call to a particular third party, step 406, or
communicate a particular communication to calling party 442, step
414. If communications network 450 receives these other
instructions, communications network 450 follows these other
instructions as part of step 406 and/or step 414.
[0078] In some embodiments and usually in conjunction with
connecting the call to third party 446, communications network 450
communicates with calling party 442, step 414. Communications
network 450 may communicate with calling party 442, step 414, in
those manners set forth above for step 114, as well as others.
Communications network 450 preferably communicates with calling
party 442, step 414, with a ring announcement followed by a message
stating that called party 448 is not available.
[0079] In one embodiment, communications network 450 directs the
call through two communications network elements. These
communications network elements preferably are first communications
network element 504 and second communications network element 506.
Communications network 450, in this embodiment, may direct the call
by the first communications network element 504 commanding the
second communications network element 506 to connect the call to
the called or third party. First communications network element 504
preferably is an SCP; second communications network element 506
preferably is an SSP.
[0080] FIG. 6 is a schematic diagram, portions of which show a
preferred embodiment of the present invention. FIG. 6 sets forth a
calling party 442, a database 444, a third party 446, a called
party 448, and a communications network 450. Calling party 442,
database 444, third party 446, and called party 448 are configured
to communicate with communications network 450. Communications
network 450 is configured to communicate with calling party 442,
database 444, third party 446, and called party 448. Preferably
communications network 450 is configured to receive a call from
calling party 442 and then to communicate with database 444 to
determine to where calling party 442 should be connected.
Communications network 450 preferably is configured to connect
calling party 442 to either called party 448 or third party 446 or
disconnect the call. Database 444 and third party 446 are set out
from communications network 450 for clarity, but may, in some
embodiments, be part of communications network 450.
[0081] For example, if communications network 450 receives a call
from calling party 442, who is attempting to call called part 448,
communications network 450 communicates with database 444. For the
restricted status service, communications network 450 is configured
to communicate with database 444 to determine if called party 448
has set his or her preference to a restricted call reception status
or a non-restricted call reception status.
[0082] Continuing the example, if database 444 does not show that
called party 448 has set his or her call reception status set to a
restricted call reception status, communications network 450 will
connect calling party 442 to called party 448. If database 444
shows that called party 448 had set his or her call reception
status to a restricted call reception status, communications
network 450 will connect calling party 442 to third party 446
unless communications network 450 receives one or more identifiers
related to calling party 442 that identifies calling party 442 as
one that communications network 450 should connect by bypassing the
restricted call reception status. If so, communications network 450
will connect calling party 442 to called party 448. This example is
set forth for clarity in showing one possible usage of one
embodiment of the invention. It should not be deemed limiting of
this or any other embodiments.
[0083] FIG. 7 is a schematic diagram 500, portions of which show a
preferred embodiment of the present invention. FIG. 7 sets forth
multiple communications network elements 504, 506, and 508. These
communications network elements are set out in this manner as a
preferred embodiment of the present invention, and also as a clear
way to explain the functioning of communications network 450 to
which they may be a part. In other embodiments these communications
network elements may be combined, or there may be fewer or
additional communications network elements.
[0084] FIG. 7 sets forth the preferred embodiment of the present
invention in part by setting forth a third communications network
element 508, which is configured to communicate with a calling
party 512 and a second communications network element 506.
Preferably, third communications network element 508 is configured
to communicate with calling party 512 and second communications
network element 506 such that third communications network element
508 receives information from and sends information to calling
party 512 and second communications network element 506. Third
communications network element 508 may also be configured to
connect the call to second communications network element 506.
[0085] In one embodiment, third communications network element 508
is configured to receive a call from calling party 512, which third
communications network element 508 may connect to second
communications network element 506. As part of the call, third
communications network element 508 may create or receive
identifiers of calling party 512, which are either intentionally
input by calling party 512; unintentionally included, either in a
string of data as part of the call or otherwise; as set forth
above; or otherwise. Third communications network element 508 is
preferably configured to communicate with the calling party, such
as with an audible ring announcement, after receiving the call.
Third communications network element 508, after receiving the call
from calling party 512, preferably sends an announcement to calling
party 512. This announcement is preferably a ring announcement.
[0086] FIG. 7 also sets forth the preferred embodiment of the
present invention in part by setting forth a second communications
network element 506, which is configured to communicate with third
communications network element 508, a first communications network
element 504, sometimes a third party 514, and called party 510.
Second communications network element 506 communicates with third
communications network element 508 as mentioned above as well as
set forth below.
[0087] In some embodiments third communications network element 508
communicates identifiers of calling party 512 to second
communications network element 506. In embodiments where third
communications network element 508 communicates identifiers of
calling party 512 to second communications network element 506,
second communications network element 506 may, through
communication with first communications network element 504 and
indirectly with a database 502 (preferably including or connecting
to a CNAM database), be configured to use such identifiers to
determine whether to connect the call to called party 510 or third
party 514.
[0088] In another embodiment, second communications network element
506 may, through communication with first communications network
element 504 and indirectly with a database 502, be configured to
determine whether to connect the call to called party 510 or third
party 514. In this embodiment, second communications network
element 506 preferably relays the identity of called party 510 to
first communications network element 504. Second communications
network element 506 preferably communicates with third
communications network element 508 to gain the identity of called
party 510, but may do so in any manner.
[0089] Second communications network element 506 also is configured
to communicate in other manners with first communications network
element 504. Preferably, second communications network element 506
communicates with first communications network element 504 through
one or more queries. These queries may request information.
Preferably these queries are communicated through a signaling
function for communications network databases such as a Transaction
Capabilities Application Part (TCAP). These queries may also
include data and other information, such as the identity of called
party 510, or various identifiers of calling party 512.
[0090] In one embodiment, these queries preferably request first
communications network element 504 to determine, using the identity
of called party 510, a call reception status of called party 510.
With this call reception status, second communications network
element 506 preferably may, either on its own or as a command from
first communications network element 504, connect the call to
called party 510 or third party 514.
[0091] In another embodiment, these queries preferably request
first communications network element 504 to determine whether one
or more of the identifiers of calling party 512 correspond to an
encumbered-line bypass list. With this correspondence or lack of
correspondence, second communications network element 506
preferably may, either on its own or as a command from first
communications network element 504, connect the call to called
party 510 or third party 514.
[0092] In still another embodiment, these queries request first
communications network element 504 to determine, using the identity
of called party 510 and identifiers of calling party 512, a call
reception status of called party 510 and any correspondence between
one or more identifiers of calling party 512 to an encumbered-line
bypass list. With this call reception status and correspondence,
second communications network element 506 preferably may, either on
its own or as a command from first communications network element
504, connect the call to called party 510 or third party 514. First
communications network element 504 may also be configured to
connect the call to called party 510 or third party 514.
[0093] Preferably, second communications network element 506
connects the call to the called party if called party 510's call
reception status is set to a non-restricted call reception status.
Also preferably, second communications network element 506 connects
the call to called party 510 if one or more of the identifiers of
calling party 512 corresponds to information within the
encumbered-line bypass list. Second communications network element
506 preferably connects the call to third party 514 in cases above
where second communications network element 506 does not connect
the call to called party 510, shown by the dashed line in FIG.
7.
[0094] Second communications network element 506 also is configured
to communicate with third party 514, as set forth above and
additionally below. Second communications network element 506 also
may communicate with third party 514, providing information to
third party 514, such as how long calling party 512 remains on the
line, the calling party's phone number and name, and the like. Such
information may be stored at third party 514. Second communications
network element 506 preferably communicates with third party 514 to
connect the call from calling party 512 to third party 514. Second
communications network element 506 may also command third party 514
or third party 514 may be programmed to perform, in cases where
third party 514 is a fourth communications network element or the
service node, to play particular announcements or messages to
calling party 512. Preferably, third party 514, when the fourth
communications network element or the service node, plays a ring
announcement, followed by a message. Preferably the message informs
calling party 512 that called party 510 is not available. Third
party 514 may, however, plays many types of messages, either chosen
by communications network 450 or by called party 510.
[0095] Second communications network element 506 also is configured
to communicate with called party 510, as set forth above and
additionally. Second communications network element 506 preferably
communicates identifiers of calling party 512 to called party 510.
Second communications network element 506 does so preferably
inaudibly so as not to disturb called party 510. In an exemplary
embodiment, second communications network element 506 communicates
identifiers of calling party 512 through a text-based display, such
as a liquid crystal display. In another exemplary embodiment,
second communications network element 506 communicates identifiers
of calling party 512 through a test-based display without any
audible communication, such as called party 512's phone
ringing.
[0096] FIG. 7 also sets forth the preferred embodiment of the
present invention in part by setting forth first communications
network element 504, which is configured to communicate with second
communications network element 506 and a database 502, and
vice-versa. First communications network element 504 communicates
with second communications network element 506 as mentioned above.
First communications network element 504 also communicates with
database 502. In one embodiment, first communications network
element 504 preferably compares or has database 502 compare one or
more identifiers of calling party 512 with information in the
encumbered-line bypass list, which is contained with database 502.
In another embodiment, first communications network element 504
preferably compares or has database 502 compare the identity of
called party 510 to determine the call reception status of called
party 510. In some embodiments, first communications network
element 504 performs both of the above comparisons.
[0097] In the embodiment previously discussed, communications
network 450 restricts calls from connecting to a called party that
subscribes to the restricted status service. Communications network
450 also provides features where certain calls bypass the
restricted status service, as well as other services and/or
features that encumber a phone line, by connecting calls to the
called party even though the called party's line is encumbered.
[0098] In other embodiments, first communications element 504 may
include a personal computer, a voice mark-up language web-server,
an interactive voice response system, or other system capable of
performing the functions set forth for first communications element
504.
[0099] An encumbered line or line encumbrance is a line or a
connection that is in a condition or state that is less than
optimally available. Optimally available is a condition or state
where access to the line is absolutely uninhibited. Some examples
of encumbered lines include the following: a busy line, a line that
is currently in use, a line that has been configured to prevent
access by calling parties, a line where a service provider is
controlling access to the line by preventing or modifying at least
one calling party's ability to access, use, or connect with the
encumbered line.
[0100] FIG. 8 and other figures described below set forth ways in
which a subscriber of the encumbered-line bypass feature can
provision his or her preferences for this feature. In an exemplary
embodiment below, the figures and description describe how the
subscriber can provision aspects of the encumbered-line bypass
feature such as which calling party's calls are connected and
during what times of the day or week. With these preferences
provisioned, the communications network may selectively connect
calls to the subscriber even when the subscriber's line is
encumbered.
[0101] FIG. 8 is a schematic diagram, portions of which show a
preferred embodiment of the present invention. FIG. 8 describes two
systems by which a subscriber can provision his or her
encumbered-line bypass feature, as well as the restricted status
service and other communications services. Other systems could be
used to provision these services and feature, but for clarity, FIG.
8 includes an interactive voice response (IVR) system 600 and an
interface system 602.
[0102] Interface system 602 may be a computer system, one or more
parts of a computer, one or more computers acting together,
software on a computer or any other system that can manage
information. Interface system 602 preferably is configured to allow
a subscriber of restricted status, encumbered-line bypass, and/or
other communications network services to receive and/or input
information into an information manager 610. Preferably, interface
system 602 includes a firewall. Interface system 602 preferably is
a secure advanced intelligent communications network intranet.
Interface system 602 may, however, be a secure intelligent
communications network intranet, a secure communications network
intranet, a secure intranet, an intranet, or any device capable of
communicating information between communications network 608 and
information network 612.
[0103] Interface system 602 preferably communicates information
regarding status, settings and/or preferences and can also provide
the information in a format appropriate for whatever device the
subscriber is using. As an example, interface system 602 can
display an existing encumbered-line bypass list of phone numbers
and pass-codes in columns, allowing easy deletion from the list or
adjustment to the details, bypass times, or other information
related to each phone number and pass-code on the encumbered-line
bypass list.
[0104] The following example, disclosed in connection with this
embodiment, demonstrates features of the present invention. A
calling party 604 calls a called party 606. A communications
network 608 receives the call from calling party 604. After
receiving the call, communications network 608 determines whether
or not called party 606's line is encumbered. Communications
network 608 preferably determines whether called party 606's line
is encumbered. In some cases information manager 610 assists with
this determination.
[0105] Information manager 610 may be a computer system, one or
more parts of a computer, one or more computers acting together,
software on a computer, or any other system that can manage
information and is communication with communications network 608.
In some cases information manager 610 can form a portion of
communications network 608.
[0106] If communications network 608 determines that called party
606's line is encumbered, communications network 608 determines
whether or not called party 606 subscribes to an encumbered-line
bypass feature. Communications network 608 may determine whether
called party 606 subscribes to the encumbered-line bypass feature
before, after, or at the same time communications network 608
determines if called party 606's line is encumbered.
[0107] In this embodiment, if called party 606's line is encumbered
and called party 606 subscribes to the encumbered-line bypass
feature, communications network 608 determines whether or not
calling party 604 may bypass the encumbrance and thus be connected
to called party 606.
[0108] Communications network 608 preferably determines whether or
not to connect calling party 604 based upon called party 606's
preferences for the encumbered-line bypass feature.
[0109] Preferably before calling party 604 made the call to called
party 606, however, called party 606 established his or her
preferences and determined which calling parties would bypass an
encumbrance to called party 606's line. In an exemplary embodiment,
called party 606 may choose which parties would bypass and at what
times of the day or week based on the phone number from which they
call or their entry of a certain pass-code.
[0110] In a preferred embodiment, as shown in FIG. 8, called party
606 may provision his or her encumbered-line bypass feature through
IVR system 600 and/or the interface system 602.
[0111] In one embodiment, called party 606 may contact IVR system
600 through a telephone call to the system, and through IVR system
600 set his or her preferences. These preferences may include phone
numbers of potential calling parties that may bypass an encumbrance
as well as pass-codes whereby calling parties may bypass an
encumbrance. These preferences may also include times of the day
that potential calling parties may bypass encumbrances and other
times or days that certain potential calling parties may not bypass
encumbrances.
[0112] In this embodiment, IVR system 600 communicates with
information manager 610. Information manager 610 preferably is part
of communications network 608. Information manager 610 may also be
separate from communications network 608. Preferably communications
network 608 may communicate with information manager 610 to
determine the preferences of called party 606.
[0113] In another embodiment, called party 606 may contact
interface system 602. Preferably called party 606 communicates with
interface system 602 through an information network 612.
Information network 612 may be a global Internet, an extranet, and
intranet, or any other information network.
[0114] Called party 606 communicates with information network 612
with communication device 613. Communication device 613 may be a
computer, a wireless device, or any device allowing a person to
communicate with an information network. Preferably these devices
allow for the display of a monitor screen 614.
[0115] Called party 606's preferences may include phone numbers of
calling parties that may bypass an encumbrance as well as
pass-codes whereby calling parties may bypass an encumbrance. These
preferences may also include times of the day that potential
calling parties may bypass encumbrances and other times or days
that certain potential calling parties may not bypass encumbrances,
well as other options.
[0116] With called party 606's preferences accessible by
communications network 608, when calling party 604 calls and called
party 606's line is encumbered, communications network 608 may,
through communication with information manager 610, ascertain
whether or not called party 606 wishes calling party 604 to be
connected to called party 606's telephone line.
[0117] FIG. 9 is a schematic diagram, portions of which show a
preferred embodiment of the present invention. FIG. 10 describes,
by way of example, an exemplary embodiment of interface system
602.
[0118] Preferably before a first calling party 620 or a second
calling party 622 calls called party 606, called party 606
establishes his or her encumbered-line bypass features and options.
Screen 614 shows an example of information sent from interface
system 602 to called party 606's communication device 613.
[0119] In this embodiment, interface system 602 sends information
to called party 606. Communication device 613 displays, through
screen 614, called party 606's times of the day that called party
606's line is set to a restricted status or is otherwise
encumbered. Screen 614 shows an exemplary embodiment, showing
called party 606 a graph 624 of the hours in a day, including those
where called party 606's line is encumbered and unencumbered.
Screen 614 also shows an "on setting" and an "off setting," either
of which may be used to override the restricted and non-restricted
statuses shown in graph 624. Preferably interface system 602 sends
information such that communication device 613 displays this graph
in varying colors, such that called party 606 may easily discern
which times of the day called party 606's line is encumbered.
[0120] In the example show in graph 624, called party 606's line is
encumbered from 10:30 p.m. to 7:00 a.m. and from 5:00 p.m. to 7:00
p.m. Neither the on setting or the off setting are chosen. Recall
that one example of an encumbered line is a call blocking feature
where incoming calls are either sent to another number, or a signal
is sent to the calling party indicating the unavailability of the
called party. While not shown, interface system 602 may send
information such that the communication device displays multiple
graphs representing times for each day of the week or month that
called party 606's line is encumbered.
[0121] Preferably called party 606 also may communicate with
interface system 602 using screen 614 to select preferences for the
encumbered-line bypass feature. A portion of screen 614 includes a
list 626 of telephone numbers. Another portion of screen 614
includes pass-codes. In addition to the telephone numbers and
pass-codes, additional fields of data may be presented. For
example, a name or other detail associated with the phone number or
pass-code, as well as other information may also be included, as
shown in the example in FIG. 9, screen 614.
[0122] As shown in FIG. 9, called party 606 has established certain
preferences for his or her encumbered-line bypass list.
Specifically, calls from phone numbers 404-555-1111 and
404-555-3333 have been selected as telephone numbers to bypass
encumbrances on called party 606's line during certain times of the
day or week, shown under "Bypass Times".
[0123] Given these preferences, if either a first calling party
620, having a telephone number of 404-555-1111, or a second calling
party 622, having a telephone number of 404-555-2222, calls called
party 606 at 1 p.m., both will be connected to called party 606
unless called party 606's line is encumbered is some way, for
example, if the line is busy. This is because, as shown in graph
624, the called party has not chosen to selectively restrict or
otherwise encumber his or her line to prevent unwanted calls at 1
p.m. Because called party 606's line is not encumbered at 1 p.m.,
first calling party 620 and second calling party 622 may be
connected by communications network 608. This is true even though
second calling party 622 is not on called party 606's
encumbered-line bypass list 626.
[0124] As another example, if either the first calling party 620 or
the second calling party 622 calls called party 606 at 3 a.m.,
second calling party 622 will not be connected to called party 606
because called party 606 has selected his or her line to be
encumbered at 3 a.m., as shown in graph 624, and because second
calling party 622's phone number is not on called party 606's
encumbered-line bypass list 626. First calling party 620, however,
may be connected because calling party 620's phone number is on
encumbered-line bypass list 626, and called party 606 has
designated first calling party 620 as a party that should be
connected despite encumbrances. Another caller calling from
404-555-3333, shown in list 626, may not be connected by virtue of
the phone number from which she called if she calls at 3 a.m.,
because her bypass times only allow bypass of an encumbrance from 8
a.m. to 10 p.m.
[0125] As yet another example, if any calling party, regardless of
whether the calling party is or is not on the encumbered-line
bypass list, calls called party 606 at 3 a.m. and enters pass-code
44444, they will bypass the encumbrance. Calling parties entering
pass-code 22222, however, will only bypass an encumbrance if the
encumbrance exists between 8 a.m. and 6 p.m.
[0126] Each of these preferences, whether they be set to times of a
restricted call reception status (an example of an encumbrance) and
a non-restricted call reception status, an on setting or off
setting, phone numbers and pass-codes for an encumbered-line bypass
list, names and/or details associated with the phone numbers and
pass-codes, and the bypass times for each phone number and
pass-code, may be modified by the subscriber as set forth in FIG.
10.
[0127] FIG. 10 is a flow diagram of a preferred embodiment of a
method in accordance with the present invention. This method
includes preferred steps of an interface system 602 (see FIG. 9).
This method of using an interface system 602 allows a
communications network to receive information from a subscriber of
restricted status service and encumbered-line bypass feature and/or
other services. This communications network may be the
communications network discussed above and shown in part in FIGS.
6, 7, 8, or 9, or another type of communications network or system.
The interface system may be the interface system discussed above
and shown in part in FIG. 8, or may be another type of interface
system facilitating communication between a communications network
and a subscriber.
[0128] As part of this preferred embodiment, in step 652 the
interface system receives a subscriber's attempt to access a URL to
communicate with the communications network. Typically, subscribers
attempt to access the URL to update a particular service, but may
do so for other reasons. Services may include a restricted status
service, another service capable of encumbering a phone line, or
another type of service.
[0129] Proceeding with the preferred embodiment of the method, in
step 654, the interface system prompts a probable subscriber for
identifying data. The interface system then receives identifying
data. Preferably the home, landline telephone number and
corresponding ID code or password from the subscriber are received
in step 656. Once the interface system has received the identifying
data, the interface system determines if the probable subscriber is
a subscriber of the service to which the probable subscriber is
attempting to update. Preferably, the interface system does so
through a query to an intelligent peripheral in communication with
the communications network to validate whether or not the
identifying data corresponds with an identifying-data record, step
658. If the probable subscriber is considered to be a valid
subscriber, step 660, the preferred method proceeds to step
662.
[0130] If the subscriber is not validated to be a valid subscriber
of the system, step 660, the interface system returns to step 654
to repeat steps 654, 656, 658, and 660, or denies access to
potential the subscriber.
[0131] The interface system then sends information to the
subscriber regarding that subscriber's current services and
preferences. The interface system does so according to step 662 in
order to allow the subscriber to review, access, update, and
otherwise communicate regarding the service information presented
to the subscriber.
[0132] Proceeding to step 664, the interface system sends
subscriber-based service settings. These service settings can then
be displayed, reviewed, and modified by the subscriber. Preferably,
these service settings can include stored or default
encumbered-line bypass list data, forwarding numbers, pass-codes,
and an on or off setting for the entire service. The stored or
default encumbered-line bypass list data preferably includes phone
numbers and pass-codes stored in the stored encumbered-line bypass
list data. In an exemplary embodiment, the stored or default
encumbered-line bypass list data is presented to the subscriber
through the interface system in an easy-to-update table. These
service settings also preferably include applicable categories
and/or links. Further, these service settings and/or applicable
categories or links data are related to one or more services to
which the subscriber subscribes. As part of step 664, the interface
system may also send information related to services to which the
subscriber does not yet subscribe.
[0133] In an exemplary embodiment, the interface system sends one
or more call markers relating to one or more telephone calls made
from or received by the subscriber to the subscriber through the
interface system. Preferably, the call markers include the phone
number of one or more parties that called or were called by the
subscriber. Also preferably, the call markers include a caller
identification of a party that called or was called by the
subscriber. The caller identification may include the calling
party's name, location from which the calling party called, a
timestamp of the time a party called or was called by the
subscriber, or otherwise.
[0134] This information is provided by the interface system such
that the subscriber may access this information through various
devices and through a communications network. These various devices
may include a computer, a hand-held device, a wireless device or
some other device capable of communicating with the interface
system. Through making information available to these devices, the
interface system may allow the subscriber to easily make changes to
the services.
[0135] In step 666, the interface system receives desired changes
from the subscriber, which may include new data on changes to the
subscriber's encumbered-line bypass list, other preferences shown
on screen 614, or other preferences and options discussed or
implied herein. Preferably, such changes may be completed with a
minimum number of keystrokes. In an exemplar embodiment, the
subscriber may click on each call marker listed in a table (step
664) to add that phone number to his or her encumbered-line bypass
list, along with associated details to an accompanying name/detail
list. Also preferably, the interface system allows the subscriber
to add services and other features and details. The interface
system then waits to receive such changes or an indication that the
subscriber has completed his or her communication.
[0136] The interface system then, in step 668, checks for errors in
the inputs received from the subscriber. After doing so, if there
are errors in information input from the subscriber, step 670, the
interface system provides feedback, step 672, and performs steps
666, 668, and 670 to receive corrected information. If there are no
errors, step 670, the interface system updates the communications
network by storing preferences, including the preferences
associated with the encumbered-line bypass list, and other data
into a database accessible by the communications network, step 674.
In an exemplary embodiment, the interface system sends an update to
a communications network element, an intelligent peripheral, or an
SCP, which then updates the database. After doing so, the interface
system logs the subscriber off the interface system, step 676.
[0137] FIGS. 11 and 12 are flow diagrams showing one example of a
preferred embodiment of a method in accordance with the present
invention. This example includes operating steps of an interactive
voice response (IVR system) system or with human-to-human
communication (HTH). Many other manners of using an IVR system with
or without HTH may be used in accordance with the preferred
embodiment of this method.
[0138] As part of this example, the steps shown in FIGS. 11 and 12
may be completed by an agent of the service provider, such as a
service representative, or through the IVR system. Preferably,
those steps not specifically referring to use of a service
representative are completed through the IVR system. This method of
using this IVR system and HTH allows a subscriber (or probable
subscriber) of restricted status, encumbered-line bypass, and/or
other communications network services to receive from and/or input
information into a communications network. This communications
network may be the communications network discussed above and shown
in part in FIGS. 6, 7, 8, or 9, or another type of communications
network or system.
[0139] In step 702, a service provider receives a call from a
potential subscriber intending to order or modify service. The
service provider then receives information, in some cases, one or
more numbers from the potential subscriber 704. These numbers are
preferably a landline telephone number and an authorization code
from the potential subscriber. After receiving the numbers, the
service representative attempt to validate one or more of the
potential subscriber's numbers against a subscriber record
database, step 706. If the information received is valid, step 708,
an attempt is made to validate that the service is available in the
subscriber's area, step 710.
[0140] The service representative attempts to validate that the
service is available in the subscriber's area by comparing the area
against a deployment database, step 710. If the service is not
available, step 712, the system informs the subscriber that the
service is not available, step 716. The service representative then
terminates the call from the subscriber, step 718.
[0141] If, on the other hand, the service is available, step 712,
the service representative asks that the subscriber enter a
transfer number, according to the method set forth after step 714
(see FIG. 12).
[0142] Continuing with the preferred embodiment from step 714, FIG.
12 sets forth a preferred embodiment of a method to enter a
transfer number. Entering a transfer number may be performed in
other ways as well. In this embodiment, however, the service
provider receives the transfer number entered by the subscriber,
according to the method set forth after step 714.
[0143] If the subscriber does subscribe to the service provider's
voice messaging service, step 804, the service provider stores the
voice messaging service (VMS) access number as a forwarding number.
Preferably the service provider performs step 802 via a computer
query to a database. If the subscriber does not, step 804, the
service representative asks the subscriber if the subscriber
subscribes to another service provider's voice messaging service,
step 814.
[0144] If the subscriber subscribes to another provider's
voicemail, step 816, the service provider asks the subscriber for
the appropriate number, step 818. If the service provider receives
the access number from the subscriber, step 820, the service
provider then proceeds according to step 806. In step 806, the
service provider stores the voice-messaging service access number
as the forwarding number.
[0145] If, on the other hand, the service provider does not receive
an access number from the subscriber, step 816, the service
provider proceeds according to step 808.
[0146] In step 808, the service provider activates the transfer
number and activates the service for the subscriber's landline
telephone number. The service provider preferably activates the
transfer number in a communications network element, such as a
service node. If the voice mail number or voice mail access number
is not received, the service provider activates the number of a
service node. In an exemplary embodiment, the forwarding number is
a special number the service provider uses to transfer calls to a
service node.
[0147] Then the service provider, in step 810, provides basic
service instructions as to how the subscriber is to update the
service. After so providing basic instruction, the service provider
terminates the call with the subscriber, step 812.
[0148] FIGS. 13-16 are flow diagrams showing examples of preferred
embodiments of a method in accordance with the present invention.
These figures and the description set forth below describe a method
whereby an Interactive Voice Response (IVR) system interacts with a
subscriber.
[0149] This method of using this IVR system allows a subscriber of
network services, including, for example, restricted status or
encumbered-line bypass, to interact with a service provider. This
communications network may be the communications network discussed
above and shown in part in FIGS. 6, 7, 8, or 9, or another type of
communications network or system benefiting from input or output
through an IVR system.
[0150] In step 1002 the IVR system receives identifying data from
the subscriber. Preferably this data is based on the phone number
from which the subscriber is calling, or a subscriber-code that the
subscriber enters. After receiving the identifying data from the
subscriber, the IVR system validates, in step 1004, the subscriber
as a subscriber of a service by comparing the identifying data with
an identifying-data record. The identifying-data record is
preferably stored in a database accessible by the communications
network.
[0151] If the IVR system validates the subscriber, the IVR system
proceeds to main menu step 1008. In step 1008 the IVR system
prompts the subscriber and preferably provides the following
choices: (1) turn the service on or off; (2) set schedule for the
service; (3) set encumbered-line bypass list; or (4) select a
forwarding number. Preferably, these choices are associated with
appropriate digits, digits 1 through 4 are given as one possible
example.
[0152] If the IVR system receives a one digit from the subscriber
according to step 1010, the IVR system performs a query to
determine the service status step 1012. The IVR system, once it has
determined the service status, announces the status to the
subscriber according to step 1014. After announcing the status, the
IVR system sends this new status to the communications network,
preferably to an intelligent peripheral of the communications
network, and in an exemplary embodiment an SCP, according to step
1016. The IVR system then returns, in step 1018, to the main menu
1008.
[0153] With the above steps proceeding from step 1008 described,
the following sets forth another set of steps potentially
proceeding from step 1008. If the IVR system receives a two-digit
1020, the IVR system proceeds to step 1022. The IVR system queries
the communications network, preferably an intelligent peripheral of
the communications network, and in an exemplary embodiment an SCP
of the communications network, to retrieve the appropriate
schedule. The IVR system then proceeds to step 1024. If the
schedule exists, the IVR system proceeds to step 1026. If it does
not then the IVR system proceeds to step 1036 in order for the IVR
system to receive numbers entered by the subscriber.
[0154] If the schedule exists, according to step 1024, the IVR
system plays the schedule, step 1026, to the subscriber. The IVR
system then prompts the subscriber to either keep or change the
schedule that has just been played back to the subscriber, step
1028.
[0155] The IVR system waits to receive and then receives and
collects a digit from the subscriber, either one or two in this
case, step 1030. If the IVR system receives or collects a
one-digit, step 1032, the IVR system returns to the main menu, step
1018. If the IVR system collects a two-digit according to step 1034
it proceeds to step 1036.
[0156] With the above steps proceeding from step 1008 described,
the following sets forth another set of steps potentially
proceeding from step 1008. If the IVR system receives a
three-digit, step 1038, the IVR system queries the communications
network for the encumbered-line bypass list according to step 1040.
Preferably the IVR system queries an intelligent peripheral of the
communications network. In an exemplary embodiment the IVR system
queries an SCP of the communications network to retrieve the
appropriate encumbered-line bypass list. After step 1040, the IVR
system proceeds step 1042, described in FIG. 15.
[0157] With the above steps proceeding from step 1008 described,
the following sets forth another set of steps potentially
proceeding from step 1008. If the IVR system receives a four-digit,
the IVR system queries the communications network for a transfer
number in step 1046. Preferably the IVR system queries an
intelligent peripheral of the communications network. In an
exemplary embodiment the IVR system queries an SCP of the
communications network. After step 1046, if a number does not exist
in step 1048, the IVR system proceeds to step 1062.
[0158] If the number does exist, the IVR system plays the number to
the subscriber, step 1050. After playing the number, the IVR
system, according to step 1052, prompts the subscriber to keep or
change the number. The IVR system then waits to receive, for
example, either a one-digit or a two-digit from the subscriber,
according to step 1054. If the IVR system receives a one-digit from
the subscriber, step 1056, the IVR system returns to the main menu
according to step 1058. If the IVR systems receives and/or collects
a digit according to step 1054 and if the digit is two-digit, step
1060, the IVR system proceeds to step 1062, which leads to FIG. 14
discussed below.
[0159] FIG. 14 shows a flow diagram of an embodiment of a method in
accordance with the present invention. The method set forth in FIG.
14 represents a preferred embodiment of a method whereby an
interactive voice response system asks for and receives a schedule.
In step 1036, which is also shown in FIG. 13, the IVR system
receives a schedule entered by the subscriber. The IVR system,
according to step 1104, communicates with the subscriber,
receiving, waiting and/or prompting the subscriber to enter start
and stop times and days. With this information, the IVR system
plays back the stop and start times and days and other information
in step 1106. In step 1108, the IVR system prompts the subscriber
to keep or change or otherwise edit the start and stop times and
days and other information played back according to step 1106. In
step 1110 the IVR system collects digits, for example a one-digit
for keep and a two-digit for change.
[0160] If the IVR system receives a one-digit from the subscriber,
step 1112, the IVR system communicates the schedule received by the
IVR system in step 1104 to the communications network, step 1114.
Preferably, the IVR system communicates the schedule to one or more
communications network elements, such as an intelligent peripheral.
In an exemplary embodiment, the IVR system communicates the
schedule to an SCP. After performing this step, the IVR system
returns the subscriber to the provisioning menu, step 1116 (back to
step 1008).
[0161] If, in step 1110 the IVR system collects a two-digit 1118,
the IVR system proceeds to enter schedule step 1036, and the
process begins again.
[0162] FIG. 15 is a flow diagram of a preferred embodiment of a
method in accordance with the present invention. The method shown
in FIG. 15 is, in part, a process whereby an IVR system interacts
with a subscriber and a communications network. Preferably this
method can be used to facilitate receipt, by the communications
network from the subscriber, of information related to additions,
deletions, or adjustments on that subscriber's encumbered-line
bypass list.
[0163] After performing step 1042 of FIG. 13, the IVR system
proceeds with step 1202 of FIG. 15. In step 1204 the IVR system
determines whether or not an encumbered-line bypass list exists. If
the encumbered-line bypass list does not exist, the IVR system
proceeds according to step 1226, prompting the subscriber to enter
a new number or a star-digit if the subscriber is finished. If the
encumbered-line bypass list does exist, step 1204, the IVR system
proceeds to step 1206 where the system prompts the subscriber to
choose by input of a digit, to hear and edit numbers currently
contained within the subscriber's encumbered-line bypass list, to
add numbers to the subscriber's encumbered-line bypass list, or to
go back.
[0164] In step 1206, if the IVR system receives, for example, a
one-digit, the IVR system collects that digit according to step
1208, proceeds to step 1210, and then to step 1212 where it plays
back the phone numbers in the encumbered-line bypass list. As part
of step 1212, the IVR system preferably guides the subscriber by
presenting each of the phone numbers or pass-codes within the
encumbered-line bypass list to the subscriber in order. The IVR
system can also include particular details. These particular
details could, for example, include information such as the name of
the person associated with the phone number. The name of the person
could be associated with the number by public record, by receipt
from the person having such number, by receipt from the subscriber,
by having been previously received from the subscriber and stored
in information manager 610 or database 502, or by some other
means.
[0165] In step 1214 the IVR system prompts the subscriber to keep
or change a particular phone number or pass-code in the
encumbered-line bypass list. Preferably the IVR system also prompts
the subscriber to edit the phone numbers and pass-codes and
associated details that are on the subscriber's encumbered-line
bypass list.
[0166] If the IVR system receives, for example, a one-digit from
the subscriber according to step 1216, the IVR system proceeds to
step 1218. If there are more entries received from the subscriber,
step 1218, the IVR system returns to step 1212, playing back
telephone numbers and pass-codes in the encumbered-line bypass list
and again proceeding through steps 1212, 1214 and so on. If there
are no more entries received from the subscriber, step 1218, the
IVR system returns to step 1206.
[0167] If, after prompting the subscriber according to step 1214,
the IVR system receives a two-digit from the subscriber according
to step 1220, the IVR system proceeds to step 1226. Step 1226 will
be discussed below.
[0168] With the above steps proceeding from step 1206 described,
the following sets forth another set of steps potentially
proceeding from step 1206. As set forth above, the IVR system
prompts the subscriber according to step 1206. If the IVR system
receives a two-digit, for example, rather than a one-digit as set
forth above, the IVR system collects that digit according to step
1208 and proceeds to step 1224 and then to step 1226. In step 1226
the IVR system prompts the subscriber to enter new phone numbers
and pass-codes to add to the subscriber's encumbered-line bypass
list, and preferably associated details for those numbers, or to
enter a star-digit if the subscriber is finished.
[0169] From step 1226, the IVR system collects digits from the
subscriber according to step 1228. If the IVR system collects a
phone number or pass-code, the IVR system plays such number back to
the subscriber, step 1230. After playing back the number according
to step 1230 the IVR system prompts the subscriber to either keep
or change the phone number or pass-code that the subscriber just
entered, step 1232.
[0170] In step 1234 the IVR system collects, for example, either a
one-digit or a two-digit from the subscriber. In cases where the
IVR system collects the one-digit, step 1236, it then saves the
phone number or pass-code that the subscriber previously entered,
step 1222. Preferably it saves the phone number or pass-code by
storing it with the encumbered-line bypass list in a database
accessible by a communications network. Also preferably, the IVR
system updates the encumbered-line bypass list when it receives
changes to the phone numbers and pass-codes. In cases where the IVR
system collects the two-digit, step 1238, the IVR system proceeds
to step 1226.
[0171] Preferably, the IVR system then allows the subscriber to
continue to input numbers until the phone numbers and pass-codes
are correct and continue to be able to keep correcting them or
allowing the subscriber to continue entering additional phone
numbers and pass-codes into the encumbered-line bypass list until
the subscriber is satisfied, either by the process described in
FIG. 15 or some other similar process.
[0172] If, after prompting the subscriber according to step 1226,
the IVR system receives an asterisk from the subscriber, step 1228,
the IVR system proceeds to step 1240, then proceeds to step 1244.
In step 1244, the IVR system sends updates to the phone numbers and
pass-codes, associated details, or other information to the
information manager. Preferably the IVR system also sends the
update to an intelligent peripheral of the communications network.
In an exemplary embodiment, the IVR system sends an update list to
an SCP of the communications network. After so doing, the IVR
system returns to the main menu, step 1246.
[0173] In step 1228 the IVR system collects whatever digits have
been entered by the subscriber. If the subscriber has entered an
asterisk, step 1240, the IVR system proceeds to step 1244. If the
IVR system has proceeded to step 1244 it sends an update list to
the information manager. After setting an update according to step
1244, the IVR system then returns the subscriber to the main menu
in step 1246.
[0174] Returning to step 1206. In cases where the IVR system has
been requested to play back the phone numbers and pass-codes on the
subscriber encumbered-line bypass list and every number in the
subscriber encumbered-line bypass list has been played back to the
subscriber, the IVR system proceeds to step 1242.
[0175] In step 1242 the IVR system, if it does not reach the
maximum number of phone numbers and pass-codes in an
encumbered-line bypass list, returns to step 1226. In cases where
the maximum number of phone numbers and pass-codes that is allowed
in the encumbered-line bypass list has been reached, the IVR
system, according to step 1242 proceeds to step 1244. The system
then updates the communications network according to step 1244 and
returns the subscriber to the main menu, step 1246.
[0176] With the above steps proceeding from step 1206 described,
there is another set of steps potentially proceeding from step
1206. As set forth above, the IVR system prompts the subscriber
according to step 1206. If the IVR system receives an asterisk,
step 1208, the IVR system proceeds along the dash-line from after
step 1208 to step 1240. The IVR system then proceeds according to
step 1244 as described above.
[0177] FIG. 16 shows a flow diagram of a preferred embodiment of a
method in accordance with the present invention. The method set
forth in FIG. 16 is a preferred embodiment of a method whereby an
interactive voice response system receives a new or modified
forwarding number. In step 1302 the IVR system prompts the
subscriber to enter a new or modified forwarding number. In step
1304 the IVR system receives one or more numbers input from the
subscriber. Once this IVR system has received these numbers the IVR
systems collects the numbers, preferably digit-by-digit, according
to step 1306. The IVR system then plays back the numbers entered by
the subscriber according to step 1308 to confirm correct entry.
[0178] In step 1310 the IVR system prompts the subscriber to keep
(in this example a one-digit) or change (in this example a
two-digit) the information that was communicated back to the
subscriber in step 1308. In step 1312 the IVR system collects a
one-digit or a two-digit, per this example. If the IVR system
receives a one-digit, step 1314, the IVR system communicates the
number to the information manager, step 1316. Preferably, the IVR
system communicates the number to an intelligent peripheral of the
communications network. In an exemplary embodiment, the IVR system
communicates the number to an SCP of the communications network.
After sending the number to the information manager the IVR system
returns the subscriber to the main menu in step 1318.
[0179] If the IVR system receives a two-digit from the subscriber,
however, step 1320, the IVR system proceeds to step 1302, and
returns the subscriber to the beginning.
[0180] The foregoing disclosure of the preferred embodiments of the
present invention has been presented for purposes of illustration
and description. It is not intended to be exhaustive or to limit
the invention to the precise forms disclosed. Many variations and
modifications of the embodiments described herein will be obvious
to one of ordinary skill in the art in light of the above
disclosure. The scope of the invention is to be defined only by the
claims appended hereto, and by their equivalents.
[0181] Further, in describing representative embodiments of the
present invention, the specification may have presented the method
and/or process of the present invention as a particular sequence of
steps. However, to the extent that the method or process does not
rely on the particular order of steps set forth herein, the method
or process should not be limited to the particular sequence of
steps described. As one of ordinary skill in the art would
appreciate, other sequences of steps may be possible. Therefore,
the particular order of the steps set forth in the specification
should not be construed as limitations on the claims. In addition,
the claims directed to the method and/or process of the present
invention should not be limited to the performance of their steps
in the order written, and one skilled in the art can readily
appreciate that the sequences may be varied and still remain within
the spirit and scope of the present invention.
* * * * *