Patent | Date |
---|
Content feedback in a multiple-owner content management system Grant 9,785,906 - Reid , et al. October 10, 2 | 2017-10-10 |
Searching within a contact center portal Grant 9,396,473 - Lane , et al. July 19, 2 | 2016-07-19 |
Presenting linked information in a CRM system Grant 8,572,058 - Reid , et al. October 29, 2 | 2013-10-29 |
Communicating solution information in a knowledge management system Grant 8,275,811 - Reid , et al. September 25, 2 | 2012-09-25 |
Content Feedback In A Multiple-owner Content Management System App 20120150574 - REID; Gregory S. ;   et al. | 2012-06-14 |
Content feedback in a multiple-owner content management system Grant 8,090,624 - Reid , et al. January 3, 2 | 2012-01-03 |
System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator Grant 7,769,622 - Reid , et al. August 3, 2 | 2010-08-03 |
Ensuring completeness when publishing to a content management system Grant 7,502,997 - Reid , et al. March 10, 2 | 2009-03-10 |
Content Feedback In A Multiple-owner Content Management System App 20080288534 - Reid; Gregory S. ;   et al. | 2008-11-20 |
Content feedback in a multiple-owner content management system Grant 7,418,403 - Reid , et al. August 26, 2 | 2008-08-26 |
Enforcing template completion when publishing to a content management system Grant 7,395,499 - Lane , et al. July 1, 2 | 2008-07-01 |
Dual information system for contact center users Grant 7,200,614 - Reid , et al. April 3, 2 | 2007-04-03 |
Content management system for the telecommunications industry Grant 7,062,505 - Lane , et al. June 13, 2 | 2006-06-13 |
Testing information comprehension of contact center users App 20050014116 - Reid, Gregory S. ;   et al. | 2005-01-20 |
Searching within a contact center portal App 20040162812 - Lane, David P. ;   et al. | 2004-08-19 |
Dual information system for contact center users App 20040162801 - Reid, Gregory S. ;   et al. | 2004-08-19 |
Presenting linked information in a CRM system App 20040162800 - Reid, Gregory S. ;   et al. | 2004-08-19 |
Communicating solution information in a knowledge management system App 20040153428 - Reid, Gregory S. ;   et al. | 2004-08-05 |
Ensuring completeness when publishing to a content management system App 20040128611 - Reid, Gregory S. ;   et al. | 2004-07-01 |
Content management system for the telecommunications industry App 20040128294 - LANE, DAVID P. ;   et al. | 2004-07-01 |
Dynamically ordering solutions App 20040100493 - Reid, Gregory S. ;   et al. | 2004-05-27 |
Capturing insight of superior users of a contact center App 20040102982 - Reid, Gregory S. ;   et al. | 2004-05-27 |
Content feedback in a multiple-owner content management system App 20040103019 - Reid, Gregory S. ;   et al. | 2004-05-27 |
Enforcing template completion when publishing to a content management system App 20040103089 - Lane, David P. ;   et al. | 2004-05-27 |