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Patent applications and USPTO patent grants for Wolf; Scott R..The latest application filed is for "customer journey contact linking to determine root cause and loyalty".
Patent | Date |
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Customer Journey Contact Linking To Determine Root Cause And Loyalty App 20220272196 - Dwyer; Michael C. ;   et al. | 2022-08-25 |
System and method for AB testing based on communication content Grant 11,277,516 - Dwyer , et al. March 15, 2 | 2022-03-15 |
System and method for searching content using acoustic characteristics Grant 10,992,807 - Dwyer , et al. April 27, 2 | 2021-04-27 |
System And Method For Ab Testing Based On Communication Content App 20210120126 - Dwyer; Michael C. ;   et al. | 2021-04-22 |
System and method of categorizing communications Grant 10,645,224 - Dwyer , et al. | 2020-05-05 |
Contact center agent coaching tool Grant 10,601,992 - Dwyer , et al. | 2020-03-24 |
Communication channel customer journey Grant 10,582,056 - Dwyer , et al. | 2020-03-03 |
System And Method Of Categorizing Communications App 20190245971 - Dwyer; Michael C. ;   et al. | 2019-08-08 |
System And Method For Searching Content Using Acoustic Characteristics App 20190245972 - Dwyer; Michael C. ;   et al. | 2019-08-08 |
Contact Center Agent Coaching Tool App 20190245973 - Dwyer; Michael C. ;   et al. | 2019-08-08 |
Communication Channel Customer Journey App 20190245974 - Dwyer; Michael C. ;   et al. | 2019-08-08 |
Real-time compliance monitoring facility Grant 10,313,520 - Dwyer , et al. | 2019-06-04 |
Real-time Compliance Monitoring Facility App 20170026514 - Dwyer; Michael C. ;   et al. | 2017-01-26 |
Real-time Compliance Monitoring Facility App 20170011232 - Xue; Shaoyu ;   et al. | 2017-01-12 |
Real-time Multi-level Compliance Monitoring Facility App 20170011233 - Xue; Shaoyu ;   et al. | 2017-01-12 |
Real-time In-stream Compliance Monitoring Facility App 20170013127 - Xue; Shaoyu ;   et al. | 2017-01-12 |
Real-time conversational analytics facility Grant 9,413,891 - Dwyer , et al. August 9, 2 | 2016-08-09 |
Real-time Conversational Analytics Facility App 20150195406 - Dwyer; Michael C. ;   et al. | 2015-07-09 |
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