Williams; Laird C.
Patent Applications and Registrations
Patent applications and USPTO patent grants for Williams; Laird C..The latest application filed is for "voice filter for normalizing and agent's emotional response".
- Williams; Laird C. - St. Charles IL
- Williams; Laird C. - Raleigh NC
| Patent | Date |
|---|---|
| Dynamic skill-based call routing Grant 7,133,520 - Doyle , et al. November 7, 2 | 2006-11-07 |
| Voice filter for normalizing an agents response by altering emotional and word content Grant 7,085,719 - Shambaugh , et al. August 1, 2 | 2006-08-01 |
| Voice filter for normalizing an agent's emotional response Grant 7,003,462 - Shambaugh , et al. February 21, 2 | 2006-02-21 |
| Method of creating scripts by translating agent/customer conversations Grant 6,970,821 - Shambaugh , et al. November 29, 2 | 2005-11-29 |
| Internet web site with audio interconnect and automatic call distributor Grant 6,934,277 - Werve , et al. August 23, 2 | 2005-08-23 |
| Voice filter for normalizing and agent's emotional response App 20050119893 - Shambaugh, Craig R. ; et al. | 2005-06-02 |
| Method of providing background and video patterns Grant 6,885,744 - Bluestein , et al. April 26, 2 | 2005-04-26 |
| Natural language agent for monitoring a threaded discussion Grant 6,804,668 - Shambaugh , et al. October 12, 2 | 2004-10-12 |
| System and method for predicting customer contact outcomes App 20040098274 - Dezonno, Anthony J. ; et al. | 2004-05-20 |
| ACD with packet data based agent interconnect Grant 6,678,266 - Hollatz , et al. January 13, 2 | 2004-01-13 |
| Method of modifying speech to provide a user selectable dialect Grant 6,598,021 - Shambaugh , et al. July 22, 2 | 2003-07-22 |
| Method of providing background and video patterns App 20030118173 - Bluestein, Jared ; et al. | 2003-06-26 |
| Method of natural language communication using a mark-up language Grant 6,308,154 - Williams , et al. October 23, 2 | 2001-10-23 |
| ACD with packet data based agent interconnect Grant 6,061,347 - Hollatz , et al. May 9, 2 | 2000-05-09 |
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