Wesen; Dave
Patent Applications and Registrations
Patent applications and USPTO patent grants for Wesen; Dave.The latest application filed is for "method and apparatus for customer key routing".
- Wesen; Dave - Channahon IL
| Patent | Date |
|---|---|
| Method of routing calls from a contact center Grant 8,634,537 - Hollatz , et al. January 21, 2 | 2014-01-21 |
| Method and apparatus for customer key routing Grant 8,180,043 - Dezonno , et al. May 15, 2 | 2012-05-15 |
| Contact manipulaton and retrieval system Grant 7,929,670 - Saleh , et al. April 19, 2 | 2011-04-19 |
| Contact center business modeler Grant 7,912,205 - Dezonno , et al. March 22, 2 | 2011-03-22 |
| Method of tracking e-mail handling by a remote agent of an automatic contact distributor Grant 7,853,653 - Wesen December 14, 2 | 2010-12-14 |
| Method of storing information within an ACD Grant 7,702,094 - Wesen , et al. April 20, 2 | 2010-04-20 |
| Contact identifier for message types Grant 7,460,651 - Mosquera , et al. December 2, 2 | 2008-12-02 |
| Method and apparatus for customer key routing App 20080008309 - Dezonno; Anthony J. ; et al. | 2008-01-10 |
| Business strategy transaction router App 20060248002 - Summer; Roger ; et al. | 2006-11-02 |
| Contact center business modeler App 20060147025 - Dezonno; Anthony ; et al. | 2006-07-06 |
| Internet method of protecting subscriber information App 20060117187 - Hollatz; Mike ; et al. | 2006-06-01 |
| Method of tracking e-mail handling by a remote agent of an automatic contact distributor App 20060093126 - Wesen; Dave | 2006-05-04 |
| Method of routing calls from a contact center App 20060034257 - Hollatz; Mike ; et al. | 2006-02-16 |
| System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies App 20050232408 - Hodson, Jeffrey D. ; et al. | 2005-10-20 |
| Contact manipulaton and retrieval system App 20050068940 - Saleh, Nayel ; et al. | 2005-03-31 |
| Contact identifier for message types App 20040114573 - Mosquera, Dave ; et al. | 2004-06-17 |
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