| Patent | Date |
|---|
Trend basis and behavioral analytics system and methods
Grant 10,915,824 - Danson , et al. February 9, 2 | 2021-02-09 |
Methods and system for reducing false positive voice print matching
Grant 10,410,636 - Warford , et al. Sept | 2019-09-10 |
Online chat communication analysis via mono-recording system and methods
Grant 10,276,153 - Warford , et al. | 2019-04-30 |
Predictive analytic systems and methods
Grant 10,262,268 - Danson , et al. | 2019-04-16 |
Enrollment pairing analytics system and methods
Grant 10,191,901 - Danson , et al. Ja | 2019-01-29 |
System and methods for analyzing online forum language
Grant 10,194,029 - Conway , et al. Ja | 2019-01-29 |
Customer satisfaction analysis of caller interaction event data system and methods
Grant 10,129,402 - Conway , et al. November 13, 2 | 2018-11-13 |
System And Methods For Analyzing Online Forum Language
App 20180227421 - CONWAY; Kelly ; et al. | 2018-08-09 |
Method and system for analyzing caller interaction event data
Grant 10,021,248 - Conway , et al. July 10, 2 | 2018-07-10 |
Online Chat Communication Analysis Via Mono-recording System And Methods
App 20180114526 - WARFORD; Roger ; et al. | 2018-04-26 |
System and methods for analyzing multichannel communications including voice data
Grant 9,942,400 - Conway , et al. April 10, 2 | 2018-04-10 |
Methods And System For Reducing False Positive Voice Print Matching
App 20180082690 - WARFORD; Roger ; et al. | 2018-03-22 |
Trend Basis And Behavioral Analytics System And Methods
App 20180032886 - Danson; Christopher ; et al. | 2018-02-01 |
Enrollment Pairing Analytics System And Methods
App 20180018323 - DANSON; Christopher ; et al. | 2018-01-18 |
Face-to-face communication analysis via mono-recording system and methods
Grant 9,842,590 - Warford , et al. December 12, 2 | 2017-12-12 |
Methods and apparatus for identifying fraudulent callers
Grant 9,837,078 - Warford , et al. December 5, 2 | 2017-12-05 |
Methods and apparatus for identifying fraudulent callers
Grant 9,837,079 - Warford , et al. December 5, 2 | 2017-12-05 |
Online classroom analytics system and methods
Grant 9,779,084 - Danson , et al. October 3, 2 | 2017-10-03 |
Trend Identification And Behavioral Analytics System And Methods
App 20170270425 - Danson; Christopher ; et al. | 2017-09-21 |
System And Methods For Analyzing Multichannel Communications Including Voice Data
App 20170264744 - CONWAY; Kelly ; et al. | 2017-09-14 |
Trend identification and behavioral analytics system and methods
Grant 9,760,838 - Danson , et al. September 12, 2 | 2017-09-12 |
Method And System For Analyzing Caller Interaction Event Data
App 20170155768 - CONWAY; Kelly ; et al. | 2017-06-01 |
Responsive communication system for analyzed multichannel electronic communication
Grant 9,667,788 - Conway , et al. May 30, 2 | 2017-05-30 |
Face-to-face Communication Analysis Via Mono-recording System And Methods
App 20170110121 - WARFORD; Roger ; et al. | 2017-04-20 |
Method and system for generating a responsive communication based on behavioral assessment data
Grant 9,571,650 - Conway , et al. February 14, 2 | 2017-02-14 |
Distress analysis of mono-recording system and methods
Grant 9,538,008 - Warford , et al. January 3, 2 | 2017-01-03 |
Responsive Communication System For Analyzed Multichannel Electronic Communication
App 20160337519 - CONWAY; Kelly ; et al. | 2016-11-17 |
Method And System For Generating A Responsive Communication Based On Behavioral Assessment Data
App 20160277579 - CONWAY; Kelly ; et al. | 2016-09-22 |
Distress Analysis Of Mono-recording System And Methods
App 20160227036 - Warford; Roger ; et al. | 2016-08-04 |
Methods and system for analyzing multichannel electronic communication data
Grant 9,407,768 - Conway , et al. August 2, 2 | 2016-08-02 |
Method and system for analyzing a communication by applying a behavioral model thereto
Grant 9,357,071 - Conway , et al. May 31, 2 | 2016-05-31 |
Personality analysis of mono-recording system and methods
Grant 9,300,801 - Warford , et al. March 29, 2 | 2016-03-29 |
Methods And System For Analyzing Multichannel Electronic Communication Data
App 20150334236 - CONWAY; Kelly ; et al. | 2015-11-19 |
Methods and system for analyzing multichannel electronic communication data
Grant 9,191,510 - Conway , et al. November 17, 2 | 2015-11-17 |
Methods and system for analyzing multichannel electronic communication data
Grant 9,083,801 - Conway , et al. July 14, 2 | 2015-07-14 |
Methods And Apparatus For Identifying Fraudulent Callers
App 20150154961 - WARFORD; Roger ; et al. | 2015-06-04 |
Predictive Analytic Systems And Methods
App 20150100528 - Danson; Christopher ; et al. | 2015-04-09 |
Online Classroom Analytics System And Methods
App 20150100303 - DANSON; Christopher ; et al. | 2015-04-09 |
Systems And Methods For Evaluating Job Candidates
App 20150046357 - DANSON; Christopher ; et al. | 2015-02-12 |
Method And System For Analyzing A Communication By Applying A Behavioral Model Thereto
App 20140301541 - CONWAY; Kelly ; et al. | 2014-10-09 |
Methods And System For Analyzing Multichannel Electronic Communication Data
App 20140270140 - CONWAY; Kelly ; et al. | 2014-09-18 |
Methods And System For Analyzing Multichannel Electronic Communication Data
App 20140270139 - CONWAY; Kelly ; et al. | 2014-09-18 |
Method and system for analyzing a communication by applying a behavioral model thereto
Grant 8,781,102 - Conway , et al. July 15, 2 | 2014-07-15 |
Methods And Apparatus For Identifying Fraudulent Callers
App 20140136194 - Warford; Roger ; et al. | 2014-05-15 |
Methods And System For Analyzing Separated Voice Data Of A Telephonic Communication Between A Customer And A Contact Center By Applying A Psychological Behavioral Model Thereto
App 20140064473 - CONWAY; Kelly ; et al. | 2014-03-06 |
Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
Grant 8,611,523 - Conway , et al. December 17, 2 | 2013-12-17 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
Grant 8,594,285 - Conway , et al. November 26, 2 | 2013-11-26 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
Grant 8,094,803 - Danson , et al. January 10, 2 | 2012-01-10 |
Method and system for analyzing separated voice data of a telephonic communication to determine the gender of the communicant
Grant 8,078,464 - Warford , et al. December 13, 2 | 2011-12-13 |
Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto
App 20110249811 - Conway; Kelly ; et al. | 2011-10-13 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
Grant 7,995,717 - Conway , et al. August 9, 2 | 2011-08-09 |
Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center
App 20090103699 - Conway; Kelly ; et al. | 2009-04-23 |
Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
App 20090103708 - Conway; Kelly ; et al. | 2009-04-23 |
Method and system for analyzing separated voice data of a telephonic communication to determine the gender of the communicant
App 20080262844 - Warford; Roger ; et al. | 2008-10-23 |
Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent
App 20080240404 - Conway; Kelly ; et al. | 2008-10-02 |
Method and system for linking customer conversation channels
App 20080240374 - Conway; Kelly ; et al. | 2008-10-02 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
App 20060262920 - Conway; Kelly ; et al. | 2006-11-23 |
Method and system for recording an electronic communication and extracting constituent audio data therefrom
App 20060265088 - Warford; Roger ; et al. | 2006-11-23 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
App 20060262919 - Danson; Christopher ; et al. | 2006-11-23 |
| 