Vijayaraghavan; Ravi

Patent Applications and Registrations

Patent applications and USPTO patent grants for Vijayaraghavan; Ravi.The latest application filed is for "method and apparatus for optimizing customer service across multiple channels".

Company Profile

12.39.44

Vijayaraghavan; Ravi - Bangalore IN
Vijayaraghavan; Ravi - Chennai IN
Vijayaraghavan; Ravi - Mountain View CA US

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Predictive customer service environment Grant 10,984,332 - Ajmera , et al. April 20, 2	2021-04-20
Predictive customer service environment Grant 10,977,563 - Ajmera , et al. April 13, 2	2021-04-13
Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification Grant 10,726,427 - Kannan , et al.	2020-07-28
Systems and methods for facilitating dialogue mining Grant 10,635,695 - Seth , et al.	2020-04-28
Proactive surveys based on customer information Grant 10,515,380 - Kannan , et al. Dec	2019-12-24
Method and apparatus for improving goal-directed textual conversations between agents and customers Grant 10,484,541 - Kannan , et al. Nov	2019-11-19
Intent prediction based recommendation system using data combined from multiple channels Grant 10,482,521 - Vijayaraghavan , et al. Nov	2019-11-19
Dynamic prediction of online shopper's intent using a combination of prediction models Grant 10,373,177 - Vijayaraghavan , et al.	2019-08-06
Method and apparatus for intent modeling and prediction Grant 10,360,610 - Vijayaraghavan , et al.	2019-07-23
Categorization of user interactions into predefined hierarchical categories Grant 10,311,377 - Vijayaraghavan , et al.	2019-06-04
Method And Apparatus For Optimizing Customer Service Across Multiple Channels App 20190124127 - KANNAN; Pallipuram V. ; et al.	2019-04-25
Method and apparatus for predictive enrichment of search in an enterprise Grant 10,216,845 - Vijayaraghavan , et al. Feb	2019-02-26
Method and apparatus for optimizing customer service across multiple channels Grant 10,200,420 - Kannan , et al. Fe	2019-02-05
Method and Apparatus for Building a User Profile, for Personalization Using Interaction Data, and for Generating, Identifying, and Capturing User Data Across Interactions Using Unique User Identification App 20180374107 - KANNAN; Pallipuram V. ; et al.	2018-12-27
Method and Apparatus for Building a User Profile, for Personalization Using Interaction Data, and for Generating, Identifying, and Capturing User Data Across Interactions Using Unique User Identification App 20180374108 - KANNAN; Pallipuram V. ; et al.	2018-12-27
Method And Apparatus For Improving Goal-directed Textual Conversations Between Agents And Customers App 20180359361 - KANNAN; Pallipuram V. ; et al.	2018-12-13
Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification Grant 10,089,639 - Kannan , et al. October 2, 2	2018-10-02
Method and apparatus for improving goal-directed textual conversations between agents and customers Grant 10,038,786 - Kannan , et al. July 31, 2	2018-07-31
Method and apparatus for predicting intent in IVR using natural language queries Grant 9,742,912 - Srivastava , et al. August 22, 2	2017-08-22
Systems And Methods For Facilitating Dialogue Mining App 20170235740 - SETH; Suchana ; et al.	2017-08-17
Intent Prediction Based Recommendation System Using Data Combined From Multiple Channels App 20170213274 - VIJAYARAGHAVAN; Ravi ; et al.	2017-07-27
Categorization Of User Interactions Into Predefined Hierarchical Categories App 20170178033 - VIJAYARAGHAVAN; Ravi ; et al.	2017-06-22
Systems and methods for facilitating dialogue mining Grant 9,661,067 - Seth , et al. May 23, 2	2017-05-23
Predictive Customer Service Environment App 20170140280 - AJMERA; Dinesh ; et al.	2017-05-18
Intent prediction based recommendation system using data combined from multiple channels Grant 9,652,797 - Vijayaraghavan , et al. May 16, 2	2017-05-16
Categorization of user interactions into predefined hierarchical categories Grant 9,626,629 - Vijayaraghavan , et al. April 18, 2	2017-04-18
Tracking of near conversions in user engagements Grant 9,600,828 - Sri , et al. March 21, 2	2017-03-21
Method and apparatus for analyzing and applying data related to customer interactions with social media Grant 9,536,269 - Chang , et al. January 3, 2	2017-01-03
Apparatus and method for predicting customer behavior Grant 9,536,248 - Kannan , et al. January 3, 2	2017-01-03
Method and apparatus for analyzing and applying data related to customer interactions with social media Grant 9,519,936 - Vijayaraghavan , et al. December 13, 2	2016-12-13
Determining product categories by mining interaction data in chat transcripts Grant 9,460,455 - Hardeniya , et al. October 4, 2	2016-10-04
Method And Apparatus For Intent Modeling And Prediction App 20160217515 - VIJAYARAGHAVAN; Ravi ; et al.	2016-07-28
Method and apparatus for analyzing leakage from chat to voice Grant 9,350,863 - Sri , et al. May 24, 2	2016-05-24
Method and apparatus for intent modeling and prediction Grant 9,275,342 - Vijayaraghavan , et al. March 1, 2	2016-03-01
Comparator multiplexing LDO and converted output to DC-DC converter circuitry Grant 9,214,860 - Vijayaraghavan , et al. December 15, 2	2015-12-15
Method And Apparatus For Predicting Intent In Ivr Using Natural Language Queries App 20150288818 - SRIVASTAVA; Vaibhav ; et al.	2015-10-08
Method And Apparatus For Personalizing Customer Interaction Experiences App 20150254675 - KANNAN; Pallipuram V. ; et al.	2015-09-10
Apparatus and method for predicting customer behavior Grant 9,129,290 - Kannan , et al. September 8, 2	2015-09-08
Apparatus and Method for Predicting Customer Behavior App 20150242860 - KANNAN; Pallipuram V. ; et al.	2015-08-27
Method And Apparatus For Improving Customer Interaction Experiences App 20150235240 - CHANG; Andrew Liang Ping ; et al.	2015-08-20
Method And Apparatus For Analyzing Leakage From Chat To Voice App 20150237206 - SRI; R. Mathangi ; et al.	2015-08-20
Method and Apparatus for Predictive Enrichment of Search in an Enterprise App 20150234925 - VIJAYARAGHAVAN; Ravi ; et al.	2015-08-20
Method and apparatus for predicting intent in IVR using natural language queries Grant 9,105,268 - Srivastava , et al. August 11, 2	2015-08-11
Systems And Methods For Facilitating Dialogue Mining App 20150178371 - SETH; Suchana ; et al.	2015-06-25
Method and apparatus for predictive enrichment of search in an enterprise Grant 9,058,362 - Vijayaraghavan , et al. June 16, 2	2015-06-16
Method and apparatus for analyzing leakage from chat to voice Grant 9,055,148 - Sri , et al. June 9, 2	2015-06-09
Categorization Of User Interactions Into Predefined Hierarchical Categories App 20140229408 - VIJAYARAGHAVAN; Ravi ; et al.	2014-08-14
Dynamic Prediction Of Online Shopper's Intent Using A Combination Of Prediction Models App 20140222503 - VIJAYARAGHAVAN; Ravi ; et al.	2014-08-07
Method and Apparatus for Building a User Profile, for Personalization Using Interaction Data, and for Generating, Identifying, and Capturing User Data Across Interactions Using Unique User Identification App 20140207518 - KANNAN; Pallipuram V. ; et al.	2014-07-24
Intent Prediction Based Recommendation System Using Data Combined From Multiple Channels App 20140207622 - VIJAYARAGHAVAN; Ravi ; et al.	2014-07-24
Method And Apparatus For Analyzing Leakage From Chat To Voice App 20140192971 - SRI; R. Mathangi ; et al.	2014-07-10
Determining Product Categories By Mining Interaction Data In Chat Transcripts App 20140195562 - HARDENIYA; Nitin Kumar ; et al.	2014-07-10
Tracking Of Near Conversions In User Engagements App 20140195298 - SRI; R. Mathangi ; et al.	2014-07-10
Ad-words Optimization Based On Performance Across Multiple Channels App 20140156383 - VIJAYARAGHAVAN; Ravi ; et al.	2014-06-05
Proactive Surveys Based On Customer Information App 20140143017 - KANNAN; Pallipuram V. ; et al.	2014-05-22
Method And Apparatus For Predicting Intent In Ivr Using Natural Language Queries App 20140079195 - SRIVASTAVA; Vaibhav ; et al.	2014-03-20
Method And Apparatus For Optimizing Customer Service Across Multiple Channels App 20140019886 - KANNAN; Pallipuram V. ; et al.	2014-01-16
Predictive Customer Service Environment App 20140012626 - AJMERA; Dinesh ; et al.	2014-01-09
Method And Apparatus For Optimizing Web And Mobile Self-serve Apps App 20130282595 - VIJAYARAGHAVAN; Ravi ; et al.	2013-10-24
Method And Apparatus For An Intuitive Customer Experience App 20130282430 - KANNAN; Pallipuram V. ; et al.	2013-10-24
Method and apparatus for optimizing customer service across multiple channels Grant 8,565,411 - Kannan , et al. October 22, 2	2013-10-22
Method And Apparatus For Intent Modeling And Prediction App 20130268468 - VIJAYARAGHAVAN; Ravi ; et al.	2013-10-10
Chat Categorization And Agent Performance Modeling App 20130211880 - KANNAN; Pallipuram V. ; et al.	2013-08-15
Mining interactions to manage customer experience throughout a customer service lifecycle Grant 8,396,741 - Kannan , et al. March 12, 2	2013-03-12
Method And Apparatus For Predictive Enrichment Of Search In An Enterprise App 20130031081 - VIJAYARAGHAVAN; Ravi ; et al.	2013-01-31
Method And Apparatus For Enhancing Customer Service Experience App 20120278159 - KUMAR; Gangadharan ; et al.	2012-11-01
Method And Apparatus For Analyzing And Applying Data Related To Customer Interactions With Social Media App 20120233258 - VIJAYARAGHAVAN; Ravi ; et al.	2012-09-13
Method and Apparatus for Analyzing and Applying Data Related to Customer Interactions with Social Media App 20120185544 - Chang; Andrew ; et al.	2012-07-19
Chat Categorization and Agent Performance Modeling App 20120130771 - Kannan; Pallipuram V. ; et al.	2012-05-24
Predictive Customer Service Environment App 20120076283 - AJMERA; Dinesh ; et al.	2012-03-29
Increasing The Efficiency Of A Dc-dc Converter App 20110291637 - VIJAYARAGHAVAN; RAVI ; et al.	2011-12-01
Method And Apparatus For Optimizing Customer Service Across Multiple Channels App 20110158398 - Kannan; Pallipuram V. ; et al.	2011-06-30
Predictive Engine for Interactive Voice Response System App 20100191658 - Kannan; Pallipuram V. ; et al.	2010-07-29
Mining Interactions To Manage Customer Experience Throughout A Customer Service Lifecycle App 20100138282 - KANNAN; Pallipuram V. ; et al.	2010-06-03
Apparatus And Method For Predicting Customer Behavior App 20090222313 - Kannan; Pallipuram V. ; et al.	2009-09-03

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