| Patent | Date |
|---|
System And Method For Logging And Displaying Routing Of Communication
App 20220311686 - McSwiggan; Stephen | 2022-09-29 |
Systems And Methods For Automatic Scheduling Of A Workforce
App 20220309421 - Fama; Jason ; et al. | 2022-09-29 |
Automated System And Method To Prioritize Language Model And Ontology Expansion And Pruning
App 20220305085 - Beaver; Ian Roy | 2022-09-29 |
Human-to-human conversation analysis
Grant 11,455,475 - Wooters September 27, 2 | 2022-09-27 |
System and method for text analysis and routing of written communication
Grant 11,451,503 - McSwiggan September 20, 2 | 2022-09-20 |
Machine Based Expansion Of Contractions In Text In Digital Media
App 20220284188 - Beaver; Ian | 2022-09-08 |
Automated conversation review to surface virtual assistant misunderstandings
Grant 11,436,416 - Beaver September 6, 2 | 2022-09-06 |
Systems And Methods Of Utilizing Machine Learning Components Across Multiple Platforms
App 20220277228 - Nies; James ; et al. | 2022-09-01 |
System and method for generating a compression invariant motion timeline
Grant 11,430,488 - Figov August 30, 2 | 2022-08-30 |
System And Method For Calibrating A Wfm Scheduling Module
App 20220253770 - Silverman; Jonathan M. ; et al. | 2022-08-11 |
Natural Language Processing With Non-ontological Hierarchy Models
App 20220253606 - Hewitt; Timothy James | 2022-08-11 |
System And Method For Providing Attributive Factors, Predictions, And Prescriptive Measures For Employee Performance
App 20220253786 - Epstein Koch; Ron Peretz ; et al. | 2022-08-11 |
System for minimizing repetition in intelligent virtual assistant conversations
Grant 11,409,961 - Freeman , et al. August 9, 2 | 2022-08-09 |
Automatic Discovery Of Business-specific Terminology
App 20220245356 - Jeffs; Christopher J. ; et al. | 2022-08-04 |
System and method for providing distributed intelligent assistance
Grant 11,403,533 - Spivack August 2, 2 | 2022-08-02 |
System and method of work assignment management
Grant 11,403,569 - Hamilton , et al. August 2, 2 | 2022-08-02 |
Apparatus, System, And Method For Natural Language Processing
App 20220237235 - Brown; Fred ; et al. | 2022-07-28 |
System Architecture For Fraud Detection
App 20220232122 - DelloStritto; James ; et al. | 2022-07-21 |
System and method of scheduling work within a workflow with defined process goals
Grant 11,392,904 - Hamilton , et al. July 19, 2 | 2022-07-19 |
System And Computer-implemented Method For In-page Reporting Of User Feedback On A Website Or Mobile App
App 20220222423 - Hunigan; Michael B. ; et al. | 2022-07-14 |
System and method for logging and displaying routing of communication
Grant 11,381,482 - McSwiggan July 5, 2 | 2022-07-05 |
System and method of scheduling work within a workflow with defined process goals
Grant 11,379,800 - Hamilton , et al. July 5, 2 | 2022-07-05 |
System And Method Of Automated Routing And Guidance Based On Continuous Customer And Customer Service Representative Feedback
App 20220201118 - Mackie; Scott ; et al. | 2022-06-23 |
System And Method Of Real-time Automated Determination Of Problem Interactions
App 20220201123 - Braddick; Hywel | 2022-06-23 |
Distributed Sensing And Video Capture System And Apparatus
App 20220201133 - Matheson; Roderick | 2022-06-23 |
Systems and methods for automatic scheduling of a workforce
Grant 11,367,026 - Fama , et al. June 21, 2 | 2022-06-21 |
System and method of remote power/power over ethernet (POE) device controls
Grant 11,366,503 - Lampe , et al. June 21, 2 | 2022-06-21 |
System and method for capturing interaction data relating to a host application
Grant 11,363,091 - White , et al. June 14, 2 | 2022-06-14 |
System and method for improved video operations
Grant 11,363,286 - Morin June 14, 2 | 2022-06-14 |
Automated system and method to prioritize language model and ontology expansion and pruning
Grant 11,361,161 - Beaver June 14, 2 | 2022-06-14 |
Systems And Methods For Forecasting Using Events
App 20220180276 - Silverman; Jonathan ; et al. | 2022-06-09 |
Method And System For Virtual Assistant Conversations
App 20220174153 - Spohrer; Daniel Thomas | 2022-06-02 |
Interaction With A Portion Of A Content Item Through A Virtual Assistant
App 20220172718 - Brown; Fred A. ; et al. | 2022-06-02 |
Digital video recorder with additional video inputs over a packet link
Grant 11,350,161 - Martel , et al. May 31, 2 | 2022-05-31 |
Creating and updating workforce schedules using a personal communication system
Grant 11,348,045 - Cameron May 31, 2 | 2022-05-31 |
System And Method Of Automated Routing And Guidance Based On Continuous Customer And Customer Service Representative Feedback
App 20220166879 - Mackie; Scott | 2022-05-26 |
Hybrid Natural Language Understanding
App 20220156467 - Seegan; Timothy ; et al. | 2022-05-19 |
Risk assessment using Poisson Shelves
Grant 11,334,832 - Dumoulin , et al. May 17, 2 | 2022-05-17 |
Contextual Awareness From Social Ads And Promotions Tying To Enterprise
App 20220150191 - Snell; Jennifer L. | 2022-05-12 |
Partial Automation Of Text Chat Conversations
App 20220141335 - Beaver; Ian | 2022-05-05 |
Target Tracking in a Multi-Camera Surveillance System
App 20220141425 - Johnson; Alexander Steven ; et al. | 2022-05-05 |
System To Detect And Reduce Understanding Bias In Intelligent Virtual Assistants
App 20220122588 - Beaver; Ian | 2022-04-21 |
System And Method Of Automated Determination Of Use Of Sensitive Information And Corrective Action For Improper Use
App 20220121776 - Johnston; Michael ; et al. | 2022-04-21 |
System and method of remote power/power over Ethernet (POE) device controls
Grant 11,307,624 - Lampe , et al. April 19, 2 | 2022-04-19 |
System And Method For Developing A Common Inquiry Response
App 20220114200 - Johnston; Michael | 2022-04-14 |
Method And Apparatus For Cell-based Workforce Scheduling
App 20220114534 - Hamilton; Edward | 2022-04-14 |
System And Method For Information Gathering Games For Customer Queues
App 20220105435 - Johnston; Michael | 2022-04-07 |
Learning user preferences in a conversational system
Grant 11,295,221 - Miller , et al. April 5, 2 | 2022-04-05 |
System And Method For Autoproducing A Form
App 20220100953 - Eades; Neil | 2022-03-31 |
Machine based expansion of contractions in text in digital media
Grant 11,288,451 - Beaver March 29, 2 | 2022-03-29 |
Contextual awareness from social ads and promotions tying to enterprise
Grant 11,283,735 - Snell March 22, 2 | 2022-03-22 |
Distributed sensing and video capture system and apparatus
Grant 11,277,526 - Matheson March 15, 2 | 2022-03-15 |
System and method of automated routing and guidance based on continuous customer and customer service representative feedback
Grant 11,277,514 - Mackie , et al. March 15, 2 | 2022-03-15 |
System and method of real-time automated determination of problem interactions
Grant 11,277,515 - Braddick March 15, 2 | 2022-03-15 |
Hybrid natural language understanding
Grant 11,270,082 - Seegan , et al. March 8, 2 | 2022-03-08 |
Target tracking in a multi-camera surveillance system
Grant 11,258,985 - Johnson , et al. February 22, 2 | 2022-02-22 |
Automatic discovery of business-specific terminology
Grant 11,256,871 - Jeffs , et al. February 22, 2 | 2022-02-22 |
Partial automation of text chat conversations
Grant 11,258,902 - Beaver February 22, 2 | 2022-02-22 |
Detection of Relational Language in Human-Computer Conversation
App 20220050970 - Beaver; Ian Roy | 2022-02-17 |
Apparatus, system, and method for natural language processing
Grant 11,250,072 - Brown , et al. February 15, 2 | 2022-02-15 |
Thinning Video Based On Content
App 20220046315 - Kouncar; Waleed | 2022-02-10 |
System and method of automated routing and guidance based on continuous customer and customer service representative feedback
Grant 11,245,792 - Mackie February 8, 2 | 2022-02-08 |
System architecture for fraud detection
Grant 11,240,372 - DelloStritto , et al. February 1, 2 | 2022-02-01 |
Near Real-time Visualizations For Intelligent Virtual Assistant Responses
App 20220028138 - Beaver; Ian ; et al. | 2022-01-27 |
Systems, methods, and software for improved video data recovery effectiveness
Grant 11,232,151 - Hubin , et al. January 25, 2 | 2022-01-25 |
Natural language processing with non-ontological hierarchy models
Grant 11,232,264 - Hewitt January 25, 2 | 2022-01-25 |
System and computer-implemented method for in-page reporting of user feedback on a website or mobile app
Grant 11,232,252 - Hunigan , et al. January 25, 2 | 2022-01-25 |
System And Method Of Highlighting Influential Samples In Sequential Analysis
App 20220019725 - Beaver; Ian Roy ; et al. | 2022-01-20 |
System to detect and reduce understanding bias in intelligent virtual assistants
Grant 11,217,226 - Beaver January 4, 2 | 2022-01-04 |
Method and apparatus for cell-based workforce scheduling
Grant 11,210,614 - Hamilton December 28, 2 | 2021-12-28 |
Combination Of Real-time Analytics And Automation
App 20210400139 - Singer; David Warren ; et al. | 2021-12-23 |
Systems And Methods For Automatic Scheduling Of A Workforce
App 20210398040 - Fama; Jason ; et al. | 2021-12-23 |
System And Method Of Sentiment Modeling And Application To Determine Optimized Agent Action
App 20210392228 - Johnston; Michael | 2021-12-16 |
Interaction with a portion of a content item through a virtual assistant
Grant 11,200,895 - Brown , et al. December 14, 2 | 2021-12-14 |
System And Method For Multi-mode Customer Service Interaction
App 20210385333 - West; Graeme Robert | 2021-12-09 |
Method and system for virtual assistant conversations
Grant 11,196,863 - Spohrer December 7, 2 | 2021-12-07 |
System And Method For Automated Desktop Analytics Triggers
App 20210374026 - Burgess; Senan ; et al. | 2021-12-02 |
Virtual Assistant Focused User Interfaces
App 20210371528 - Brown; Fred A. ; et al. | 2021-12-02 |
Combination of real-time analytics and automation
Grant 11,190,640 - Singer , et al. November 30, 2 | 2021-11-30 |
Systems And Methods For Authentication And Fraud Detection
App 20210368041 - Roderick; Jeremy Robert ; et al. | 2021-11-25 |
Model-agnostic Visualizations Using Linear Programming Approximation
App 20210358478 - Aggarwal; Abhinav ; et al. | 2021-11-18 |
Detection of relational language in human-computer conversation
Grant 11,163,961 - Beaver November 2, 2 | 2021-11-02 |
System And Method Of Automated Routing And Guidance Based On Continuous Customer And Customer Service Representative Feedback
App 20210297533 - Mackie; Scott ; et al. | 2021-09-23 |
Systems and methods for authentication and fraud detection
Grant 11,115,521 - Roderick , et al. September 7, 2 | 2021-09-07 |
System And Method For Sentiment Analysis Of Chat Ghost Typing
App 20210271825 - Johnston; Michael | 2021-09-02 |
System and method for multi-mode customer service interaction
Grant 11,102,352 - West August 24, 2 | 2021-08-24 |
Virtual assistant focused user interfaces
Grant 11,099,867 - Brown , et al. August 24, 2 | 2021-08-24 |
System and method for automated desktop analytics triggers
Grant 11,093,359 - Burgess , et al. August 17, 2 | 2021-08-17 |
System And Method Of Workforce Optimization
App 20210248541 - Heier; Kurt | 2021-08-12 |
System And Method For Projective Channel Hopping
App 20210243302 - McSwiggan; Stephen | 2021-08-05 |
Model-agnostic visualizations using linear programming approximation
Grant 11,080,489 - Aggarwal , et al. August 3, 2 | 2021-08-03 |
Method of Using a Virtual Assistant
App 20210232245 - Brown; Fred A. ; et al. | 2021-07-29 |
Conversational Virtual Healthcare Assistant
App 20210232361 - Brown; Fred A. ; et al. | 2021-07-29 |
System and method for searching video
Grant 11,074,458 - Daliyot July 27, 2 | 2021-07-27 |
System and method of sentiment modeling and application to determine optimized agent action
Grant 11,057,520 - Johnston July 6, 2 | 2021-07-06 |
System and method of highlighting influential samples in sequential analysis
Grant 11,048,854 - Beaver , et al. June 29, 2 | 2021-06-29 |
System Architecture For Fraud Detection
App 20210195018 - DelloStritto; James ; et al. | 2021-06-24 |
System and method of automated routing and guidance based on continuous customer and customer service representative feedback
Grant 11,039,011 - Mackie , et al. June 15, 2 | 2021-06-15 |
Virtual Assistant Acquisitions And Training
App 20210173548 - Brown; Fred A. ; et al. | 2021-06-10 |
Systems And Methods For Generating Labeled Short Text Sequences
App 20210173862 - Chen; Xinyu ; et al. | 2021-06-10 |
Conversational virtual healthcare assistant
Grant 11,029,918 - Brown , et al. June 8, 2 | 2021-06-08 |
System and method for sentiment analysis of chat ghost typing
Grant 11,023,687 - Johnston June 1, 2 | 2021-06-01 |
System And Method For Improved Video Operations
App 20210160521 - Morin; Francois | 2021-05-27 |
System and method of work assignment management
Grant 11,010,695 - Hamilton , et al. May 18, 2 | 2021-05-18 |
Virtual Communications Assessment System In A Multimedia Environment
App 20210144249 - Williams; Jamie Richard ; et al. | 2021-05-13 |
Systems And Methods For Customer Authentication Based On Audio-of-interest
App 20210141879 - Calahan; Marc Adam ; et al. | 2021-05-13 |
Experiential Parser
App 20210133394 - Hewitt; Timothy James ; et al. | 2021-05-06 |
System and method of video capture and search optimization
Grant 10,999,556 - Heier May 4, 2 | 2021-05-04 |
System And Method Of Real-time Automated Determination Of Problem Interactions
App 20210125242 - Braddick; Hywel | 2021-04-29 |
System and method for projective channel hopping
Grant 10,992,806 - McSwiggan April 27, 2 | 2021-04-27 |
Providing variable responses in a virtual-assistant environment
Grant 10,983,654 - Brown , et al. April 20, 2 | 2021-04-20 |
Experiential parser
Grant 10,984,191 - Hewitt , et al. April 20, 2 | 2021-04-20 |
System And Method Of Sentiment Modeling And Application To Determine Optimized Agent Action
App 20210112162 - Johnston; Michael | 2021-04-15 |
System And Method Of Scheduling Work Within A Workflow With Defined Process Goals
App 20210081905 - Hamilton; Edward ; et al. | 2021-03-18 |
System and method of workforce optimization
Grant 10,949,783 - Heier March 16, 2 | 2021-03-16 |
Creating And Updating Workforce Schedules Using A Personal Communication System
App 20210073714 - Cameron; Jeffrey Scott | 2021-03-11 |
Systems And Methods For Sharing Encoder Output
App 20210076085 - Martel; Hugo | 2021-03-11 |
System And Method Of Scheduling Work Within A Workflow With Defined Process Goals
App 20210073745 - Hamilton; Edward ; et al. | 2021-03-11 |
System And Method Of Automated Routing And Guidance Based On Continuous Customer And Customer Service Representative Feedback
App 20210075913 - Mackie; Scott | 2021-03-11 |
System and method for parsing and archiving multimedia data
Grant 10,944,865 - Williams , et al. March 9, 2 | 2021-03-09 |
System and method of sentiment modeling and application to determine optimized agent action
Grant 10,938,988 - Johnston March 2, 2 | 2021-03-02 |
System and method of sentiment modeling and application to determine optimized agent action
Grant 10,938,989 - Johnston March 2, 2 | 2021-03-02 |
Virtual assistant acquisitions and training
Grant 10,928,976 - Brown , et al. February 23, 2 | 2021-02-23 |
System And Method Of Selecting Human-in-the-loop Time Series Anomaly Detection Methods
App 20210042382 - Freeman; Cynthia ; et al. | 2021-02-11 |
System And Method For Organizing And Integrating Electronic Customer Service Resources
App 20210027305 - Mackie; Scott | 2021-01-28 |
Apparatus, System, And Method For Natural Language Processing
App 20210019353 - Brown; Fred ; et al. | 2021-01-21 |
System and method for improved video operations
Grant 10,897,628 - Morin January 19, 2 | 2021-01-19 |
System architecture for fraud detection
Grant 10,887,452 - DelloStritto , et al. January 5, 2 | 2021-01-05 |
System And Method Of Automated Routing And Guidance Based On Continuous Customer And Customer Service Representative Feedback
App 20200412872 - Mackie; Scott ; et al. | 2020-12-31 |
System and method of scheduling work within a workflow with defined process goals
Grant 10,878,382 - Hamilton , et al. December 29, 2 | 2020-12-29 |
Systems And Methods For Authentication And Fraud Detection
App 20200404094 - Roderick; Jeremy Robert ; et al. | 2020-12-24 |
Systems And Methods For Providing Location Aware Services
App 20200402092 - Williams; Jamie Richard ; et al. | 2020-12-24 |
Systems And Methods For Automated Itinerary Modification
App 20200401955 - Brown; Fred A. ; et al. | 2020-12-24 |
Detecting Anomolies In Textual Items Using Cross-entropies
App 20200401768 - Freeman; Cynthia | 2020-12-24 |
Framework For Choosing The Appropriate Generalized Linear Model
App 20200401940 - Freeman; Cynthia | 2020-12-24 |
System And Method For Queue Look Ahead To Optimize Agent Assignment And Utilization
App 20200394591 - McSwiggan; Stephen | 2020-12-17 |
System And Method For Queue Look Ahead To Optimize Work Assignment To Available Agents
App 20200394585 - McSwiggan; Stephen | 2020-12-17 |
System and method of automated routing and guidance based on continuous customer and customer service representative feedback
Grant 10,868,916 - Mackie December 15, 2 | 2020-12-15 |
Automated Conversation Review To Surface Virtual Assistant Misunderstandings
App 20200387673 - Beaver; Ian | 2020-12-10 |
System And Method Of Work Assignment Management
App 20200387842 - Hamilton; Edward ; et al. | 2020-12-10 |
Systems and methods for sharing encoder output
Grant 10,856,019 - Martel December 1, 2 | 2020-12-01 |
Systems, apparatuses, and methods for intelligent network communication and engagement
Grant 10,848,579 - Schneider , et al. November 24, 2 | 2020-11-24 |
Creating and updating workforce schedules using a personal communication system
Grant 10,846,631 - Cameron November 24, 2 | 2020-11-24 |
Virtual communications assessment system in a multimedia environment
Grant 10,841,420 - Williams , et al. November 17, 2 | 2020-11-17 |
System And Method For Text Analysis And Routing Of Outgoing Messages
App 20200356727 - Mackie; Scott | 2020-11-12 |
Systems And Methods For Combining Model Interpreters
App 20200356877 - Freeman; Cynthia ; et al. | 2020-11-12 |
Use Of Analytics Methods For Personalized Guidance
App 20200356937 - Nies; James G. ; et al. | 2020-11-12 |
Combination Of Real-time Analytics And Automation
App 20200358898 - Singer; David Warren ; et al. | 2020-11-12 |
System And Method For Generating A Compression Invariant Motion Timeline
App 20200342912 - Figov; Zvi | 2020-10-29 |
System And Method Of Workforce Optimization
App 20200342390 - Heier; Kurt | 2020-10-29 |
Dynamic Web Content Based On Natural Language Processing (nlp) Inputs
App 20200341604 - Hewitt; Timothy | 2020-10-29 |
Systems And Methods For Anomaly Detection And Segment Analysis
App 20200334699 - Zhou; Yubo ; et al. | 2020-10-22 |
Contextual Awareness From Social Ads And Promotions Tying To Enterprise
App 20200336442 - Snell; Jennifer L. | 2020-10-22 |
System And Method For Multi-mode Customer Service Interaction
App 20200336592 - West; Graeme Robert | 2020-10-22 |
Virtual assistant conversations
Grant 10,809,876 - Brown , et al. October 20, 2 | 2020-10-20 |
System and Method for Capturing Interaction Data Relating to a Host Application
App 20200329092 - White; Alexei R. ; et al. | 2020-10-15 |
Blockchain Event Logging Between Companies
App 20200327619 - Beaver; Ian | 2020-10-15 |
Automated Corporate Perception Management
App 20200327571 - Beaver; Ian | 2020-10-15 |
Systems And Methods For Generating Responses For An Intelligent Virtual
App 20200320134 - Beaver; Ian | 2020-10-08 |
Deriving user intent from a prior communication
Grant 10,795,944 - Brown , et al. October 6, 2 | 2020-10-06 |
Distributed System For Scalable Active Learning
App 20200311477 - Beaver; Ian | 2020-10-01 |
System And Method For Adapting Sentiment Analysis To User Profiles To Reduce Bias
App 20200311348 - Beaver; Ian | 2020-10-01 |
Automated System And Method To Prioritize Language Model And Ontology Expansion And Pruning
App 20200311346 - Beaver; Ian ; et al. | 2020-10-01 |
Distributed Sensing and Video Capture System and Apparatus
App 20200314257 - Matheson; Roderick | 2020-10-01 |
System And Method Of Real-time Automated Determination Of Problem Interactions
App 20200304639 - Braddick; Hywel | 2020-09-24 |
System And Method Of Video Capture And Search Optimization
App 20200296332 - Heier; Kurt | 2020-09-17 |
System and method of automated routing and guidance based on continuous customer and customer service representative feedback
Grant 10,778,843 - Mackie , et al. Sept | 2020-09-15 |
System and method of sentiment modeling and application to determine optimized agent action
Grant 10,778,845 - Johnston Sept | 2020-09-15 |
System And Method For Determining Reasons For Anomalies Using Cross Entropy Ranking Of Textual Items
App 20200286469 - Freeman; Cynthia | 2020-09-10 |
System and method of scheduling work within a workflow with defined process goals
Grant 10,769,567 - Hamilton , et al. Sep | 2020-09-08 |
System and method of real-time automated determination of problem interactions
Grant 10,771,626 - Braddick Sep | 2020-09-08 |
System and method for text analysis and routing of outgoing messages
Grant 10,755,050 - Mackie A | 2020-08-25 |
Use of analytics methods for personalized guidance
Grant 10,740,712 - Nies , et al. A | 2020-08-11 |
System and method of sentiment modeling and application to determine optimized agent action
Grant 10,735,585 - Johnston | 2020-08-04 |
System and method of sentiment modeling and application to determine optimized agent action
Grant 10,735,586 - Johnston | 2020-08-04 |
System and method for generating a compression invariant motion timeline
Grant 10,726,877 - Figov | 2020-07-28 |
IVA Performance Dashboard and Interactive Model and Method
App 20200234190 - Beaver; Ian | 2020-07-23 |
System And Method Of Automated Routing And Guidance Based On Continuous Customer And Customer Service Representative Feedback
App 20200228650 - Mackie; Scott ; et al. | 2020-07-16 |
System And Method Of Automated Routing And Guidance Based On Continuous Customer And Customer Service Representative Feedback
App 20200228660 - MacKie; Scott | 2020-07-16 |
System and method of work assignment management
Grant 10,713,603 - Hamilton , et al. | 2020-07-14 |
System and method of workforce optimization
Grant 10,713,605 - Heier | 2020-07-14 |
Framework And Method For The Automated Determination Of Classes And Anomaly Detection Methods For Time Series
App 20200210393 - Beaver; Ian Roy ; et al. | 2020-07-02 |
System and method for capturing interaction data relating to a host application
Grant 10,701,131 - White , et al. | 2020-06-30 |
Biometrics platform
Grant 10,685,657 - Williams , et al. | 2020-06-16 |
Method And System For Generating And Correcting Classification Models
App 20200184275 - Brown; Fred A. ; et al. | 2020-06-11 |
Method And System For Generating And Correcting Classification Models
App 20200184276 - Brown; Fred A. ; et al. | 2020-06-11 |
Digital Video Recorder With Additional Video Inputs Over A Packet Link
App 20200177953 - Martel; Hugo ; et al. | 2020-06-04 |
Systems and methods for managing video transmission and storage
Grant 10,674,204 - Kouncar | 2020-06-02 |
System And Method For Automated Desktop Analytics Triggers
App 20200159566 - Burgess; Senan ; et al. | 2020-05-21 |
System And Method For Generating A Compression Invariant Motion Timeline
App 20200160888 - Figov; Zvi | 2020-05-21 |
System And Method For Automated On-screen Sensitive Data Identification And Obfuscation
App 20200159949 - Burgess; Senan | 2020-05-21 |
Systems, Methods, And Software For Improved Video Data Recovery Effectiveness
App 20200154090 - Hubin; Mortimer ; et al. | 2020-05-14 |
System and method of automated routing and guidance based on continuous customer and customer service representative feedback
Grant 10,652,392 - Eades | 2020-05-12 |
System and monitoring of video quality adaptation
Grant 10,652,602 - Shahmoon , et al. | 2020-05-12 |
Distributed sensing and video capture system and apparatus
Grant 10,652,407 - Matheson | 2020-05-12 |
System and method of automated routing and guidance based on continuous customer and customer service representative feedback
Grant 10,652,393 - Mackie | 2020-05-12 |
System And Method For Autoproducing A Learning Plan
App 20200143702 - Sood; Ashish | 2020-05-07 |
System And Method For Parsing And Archiving Multimedia Data
App 20200145481 - Williams; Jamie Richard ; et al. | 2020-05-07 |
System To Detect And Reduce Understanding Bias In Intelligent Virtual Assistants
App 20200143794 - Beaver; Ian | 2020-05-07 |
System and method of video capture and search optimization
Grant 10,645,345 - Heier | 2020-05-05 |
System and method of automated routing and guidance based on continuous customer and customer service representative feedback
Grant 10,645,219 - Mackie , et al. | 2020-05-05 |
System Architecture For Fraud Detection
App 20200137221 - DelloStritto; James ; et al. | 2020-04-30 |
Risk Assessment Using Poisson Shelves
App 20200134521 - Dumoulin; Joseph Wayne ; et al. | 2020-04-30 |
Systems And Methods Using Blockchain For Monitoring And Tracking Customer Service Representative Actions
App 20200134638 - Beaver; Ian | 2020-04-30 |
Method And System For Virtual Assistant Conversations
App 20200137230 - Spohrer; Daniel | 2020-04-30 |
Human-to-human Conversation Analysis
App 20200125805 - Wooters; Charles C. | 2020-04-23 |
System And Method Of Combining Statistical Models, Data Models, And Human-in-the-loop For Text Normalization
App 20200125801 - Beaver; Ian | 2020-04-23 |
Automated System And Method To Prioritize Language Model And Ontology Expansion And Pruning
App 20200125798 - Beaver; Ian | 2020-04-23 |
Automatic Discovery Of Business-specific Terminology
App 20200125800 - Jeffs; Christopher J. ; et al. | 2020-04-23 |
Natural Language Processing With Non-ontological Hierarchy Models
App 20200125642 - Hewitt; Timothy James | 2020-04-23 |
System For Minimizing Repetition In Intelligent Virtual Assistant Conversations
App 20200117858 - Freeman; Cynthia ; et al. | 2020-04-16 |
System And Method For Sentiment Analysis Of Chat Ghost Typing
App 20200110799 - Johnston; Michael | 2020-04-09 |
Building Of Knowledge Base And Faq From Voice, Chat, Email, And Social Interactions
App 20200110732 - Beaver; Ian | 2020-04-09 |
Identifying Relational Segments
App 20200110805 - Beaver; Ian ; et al. | 2020-04-09 |
Experiential Parser
App 20200104356 - Hewitt; Timothy James ; et al. | 2020-04-02 |
Partial Automation Of Text Chat Conversations
App 20200106881 - Beaver; Ian | 2020-04-02 |
System And Method Of Work Assignment Management
App 20200097865 - Hamilton; Edward ; et al. | 2020-03-26 |
System and method of real-time automated determination of problem interactions
Grant 10,601,991 - Braddick | 2020-03-24 |
Method and system for generating and correcting classification models
Grant 10,599,953 - Brown , et al. | 2020-03-24 |
System and Method for Searching Video
App 20200089964 - Daliyot; Shahar | 2020-03-19 |
Leveraging Concepts with Information Retrieval Techniques and Knowledge Bases
App 20200089699 - Miller; Tanya ; et al. | 2020-03-19 |
Dynamic Intent Classification Based On Environment Variables
App 20200082204 - Beaver; Ian | 2020-03-12 |
Hybrid Natural Language Understanding
App 20200057811 - Seegan; Timothy ; et al. | 2020-02-20 |
Filtering data transfers
Grant 10,565,367 - Fleming , et al. Feb | 2020-02-18 |
System and method for parsing and archiving multimedia data
Grant 10,560,521 - Williams , et al. Feb | 2020-02-11 |
Virtual Assistant Focused User Interfaces
App 20200042335 - Brown; Fred A. ; et al. | 2020-02-06 |
System And Method Of Work Assignment Management
App 20200042912 - Hamilton; Edward ; et al. | 2020-02-06 |
Digital video recorder with additional video inputs over a packet link
Grant 10,555,034 - Martel , et al. Fe | 2020-02-04 |
Evaluating conversation data based on risk factors
Grant 10,545,648 - Beaver , et al. Ja | 2020-01-28 |
Virtual Communications Assessment System In A Multimedia Environment
App 20200028965 - Williams; Jamie Richard ; et al. | 2020-01-23 |
Machine Based Expansion Of Contractions In Text In Digital Media
App 20200026753 - Beaver; Ian | 2020-01-23 |
Human-to-human conversation analysis
Grant 10,515,156 - Wooters Dec | 2019-12-24 |
Model-agnostic Visualizations Using Linear Programming Approximation
App 20190377795 - Aggarwal; Abhinav ; et al. | 2019-12-12 |
Systems, apparatuses and methods for communication flow modification
Grant 10,506,101 - Dellostritto , et al. Dec | 2019-12-10 |
Learning User Preferences In A Conversational System
App 20190362252 - Miller; Tanya M. ; et al. | 2019-11-28 |
Leveraging concepts with information retrieval techniques and knowledge bases
Grant 10,489,434 - Miller , et al. Nov | 2019-11-26 |
System and method for searching video
Grant 10,489,659 - Daliyot Nov | 2019-11-26 |
Interaction With A Portion Of A Content Item Through A Virtual Assistant
App 20190355362 - Brown; Fred A. ; et al. | 2019-11-21 |
User Interface For Fraud Alert Management
App 20190347752 - McCurry; Tim | 2019-11-14 |
Biometrics Platform
App 20190348049 - Williams; Jamie Richard ; et al. | 2019-11-14 |
Human-to-human Conversation Analysis
App 20190332676 - Wooters; Charles C. | 2019-10-31 |
Systems, methods, and software for improved video data recovery effectiveness
Grant 10462443 - | 2019-10-29 |
System and Method of Remote Power/Power Over Ethernet (POE) Device Controls
App 20190317584 - Lampe; Charles Gregory ; et al. | 2019-10-17 |
System and Method of Remote Power/Power Over Ethernet (POE) Device Controls
App 20190317583 - Lampe; Charles Gregory ; et al. | 2019-10-17 |
System and method of work assignment management
Grant 10445667 - | 2019-10-15 |
Virtual assistant focused user interfaces
Grant 10,445,115 - Brown , et al. Oc | 2019-10-15 |
Evaluation of models generated from objects in video
Grant 10438066 - | 2019-10-08 |
System and method of customer interaction monitoring
Grant 10438157 - | 2019-10-08 |
Virtual assistant conversations
Grant 10438610 - | 2019-10-08 |
System and method of automated routing and guidance based on continuous customer and customer service representative feedback
Grant 10440184 - | 2019-10-08 |
Systems and methods for sharing encoder output
Grant 10440408 - | 2019-10-08 |
System And Monitoring Of Video Quality Adaptation
App 20190297366 - Shahmoon; Guy ; et al. | 2019-09-26 |
Communication session assessment
Grant 10419613 - | 2019-09-17 |
Learning user preferences in a conversational system
Grant 10417567 - | 2019-09-17 |
System And Method Of Highlighting Influential Samples In Sequential Analysis
App 20190258700 - Beaver; Ian Roy ; et al. | 2019-08-22 |
System And Method For Real-time Scheduling Reallocation
App 20190213526 - McSwiggan; Stephen | 2019-07-11 |
System And Method For Using A Personal Bot
App 20190197559 - Sood; Ashish | 2019-06-27 |
System And Method For Projective Channel Hopping
App 20190191030 - McSwiggan; Stephen | 2019-06-20 |
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