Patent | Date |
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System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction Grant 10,277,739 - Vacek , et al. | 2019-04-30 |
Script compliance and agent feedback Grant 9,729,717 - Pettay , et al. August 8, 2 | 2017-08-08 |
Script compliance and agent feedback Grant 9,495,963 - Pettay , et al. November 15, 2 | 2016-11-15 |
Script compliance using speech recognition and compilation and transmission of voice and text records to clients Grant 9,299,341 - Pettay , et al. March 29, 2 | 2016-03-29 |
System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction Grant 9,232,058 - Vacek , et al. January 5, 2 | 2016-01-05 |
Script compliance and agent feedback Grant 9,131,052 - Pettay , et al. September 8, 2 | 2015-09-08 |
System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction Grant 8,817,953 - Vacek , et al. August 26, 2 | 2014-08-26 |
Script compliance using speech recognition and compilation and transmission of voice and text records to clients Grant 8,811,592 - Pettay , et al. August 19, 2 | 2014-08-19 |
Script compliance and agent feedback Grant 8,504,371 - Vacek , et al. August 6, 2 | 2013-08-06 |
Script compliance and quality assurance using speech recognition Grant 8,484,030 - Pettay , et al. July 9, 2 | 2013-07-09 |
Script compliance and agent feedback Grant 8,352,276 - Pettay , et al. January 8, 2 | 2013-01-08 |
System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction Grant 8,239,444 - Vacek , et al. August 7, 2 | 2012-08-07 |
Script compliance and quality assurance using speech recognition Grant 8,219,401 - Pettay , et al. July 10, 2 | 2012-07-10 |
Script compliance using speech recognition and compilation and transmission of voice and text records to clients Grant 8,180,643 - Pettay , et al. May 15, 2 | 2012-05-15 |
Script compliance and quality assurance using speech recognition Grant 7,966,187 - Pettay , et al. June 21, 2 | 2011-06-21 |
System, method, and computer readable media for confirmation and verification of shipping address data associated with transaction Grant 7,739,326 - Vacek , et al. June 15, 2 | 2010-06-15 |
Script compliance and agent feedback Grant 7,739,115 - Pettay , et al. June 15, 2 | 2010-06-15 |
Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction Grant 7,403,967 - Vacek , et al. July 22, 2 | 2008-07-22 |
Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources Grant 6,937,702 - Vacek , et al. August 30, 2 | 2005-08-30 |
Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network Grant 6,862,343 - Vacek , et al. March 1, 2 | 2005-03-01 |
Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone calls Grant 6,804,331 - Vacek , et al. October 12, 2 | 2004-10-12 |