loadpatents
Patent applications and USPTO patent grants for Turovsky; Oleg.The latest application filed is for "determining presence for interaction routing".
Patent | Date |
---|---|
Determining Presence for Interaction Routing App 20100172486 - Miloslavsky; Alec ;   et al. | 2010-07-08 |
Determining presence for interaction routing Grant 7,715,332 - Miloslavsky , et al. May 11, 2 | 2010-05-11 |
Determining presence for interaction routing Grant 7,619,996 - Miloslavsky , et al. November 17, 2 | 2009-11-17 |
Routing emails to a plurality of agents Grant 7,460,496 - Miloslavsky , et al. December 2, 2 | 2008-12-02 |
Skill-Based Real-time Call Routing in Telephony Systems App 20080049929 - Miloslavsky; Alec ;   et al. | 2008-02-28 |
Determining Presence for Interaction Routing App 20080049928 - Miloslavsky; Alec ;   et al. | 2008-02-28 |
Dynamic Re-routing App 20080043975 - Miloslavsky; Alec ;   et al. | 2008-02-21 |
Escalatory Reactive Call Routing App 20080043955 - Shtivelman; Yuri ;   et al. | 2008-02-21 |
System for Routing Electronic Mails App 20080046531 - Shtivelman; Yuri ;   et al. | 2008-02-21 |
Apparatus and Methods for Coordinating Telephone and Data Communications App 20080043728 - Miloslavsky; Alec ;   et al. | 2008-02-21 |
Determining Presence for Transaction Routing App 20070195940 - Miloslavsky; Alec ;   et al. | 2007-08-23 |
Apparatus and methods for routing electronic mail in a processing center Grant 6,981,020 - Miloslavsky , et al. December 27, 2 | 2005-12-27 |
Routing emails to a plurality of agents App 20050128961 - Miloslavsky, Alec ;   et al. | 2005-06-16 |
Internet protocol call-in centers and establishing remote agents Grant 6,879,586 - Miloslavsky , et al. April 12, 2 | 2005-04-12 |
Apparatus and methods for coordinating internet protocol telephone and data communications Grant 6,625,139 - Miloslavsky , et al. September 23, 2 | 2003-09-23 |
Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network Grant 6,597,685 - Miloslavsky , et al. July 22, 2 | 2003-07-22 |
Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center Grant 6,581,105 - Miloslavsky , et al. June 17, 2 | 2003-06-17 |
Apparatus And Methods For Coordinating Internet Protocol Telephone And Data Communications App 20030021259 - MILOSLAVSKY, ALEC ;   et al. | 2003-01-30 |
Apparatus and methods for routing electronic mail in a processing center App 20020169834 - Miloslavsky, Alec ;   et al. | 2002-11-14 |
Method And Apparatus For Determining And Using Multiple Object States In An Intelligent Internet Protocol Telephony Network App 20020101866 - MILOSLAVSKY, ALEC ;   et al. | 2002-08-01 |
Apparatus And Methods In Improving And Enhancing Telephony Telecommunications App 20020019846 - MILOSLAVSKY, ALEC ;   et al. | 2002-02-14 |
Internet Protocol Call-in Centers And Establishing Remote Agents App 20020001300 - MILOSLAVSKY, ALEC ;   et al. | 2002-01-03 |
Apparatus and methods enhancing call routing to and within call-centers App 20010040887 - Shtivelman, Yuri ;   et al. | 2001-11-15 |
Internet call waiting Grant 6,259,692 - Shtivelman , et al. July 10, 2 | 2001-07-10 |
Apparatus and methods for managing multiple internet protocol capable call centers Grant 6,175,564 - Miloslavsky , et al. January 16, 2 | 2001-01-16 |
Internet call waiting Grant 6,078,581 - Shtivelman , et al. June 20, 2 | 2000-06-20 |
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