Thomson; Rodney A.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Thomson; Rodney A..The latest application filed is for "premises enabled mobile kiosk, using customers' mobile communication device".

Company Profile

3.30.26

Thomson; Rodney A. - Westminster CO
Thomson, Rodney A. - Westminister CO

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Adaptive thresholding Grant 10,805,461 - Thomson , et al. October 13, 2	2020-10-13
Tracking and preventing mute abuse by contact center agents Grant 10,440,179 - Thomson O	2019-10-08
Premises Enabled Mobile Kiosk, Using Customers' Mobile Communication Device App 20190306317 - Hill; Deborah ; et al.	2019-10-03
Premises enabled mobile kiosk, using customers' mobile communication device Grant 10,375,244 - Hill , et al.	2019-08-06
Proximity based interactions with wallboards Grant 10,362,167 - Thomson , et al.	2019-07-23
Agent statistics by location Grant 9,854,095 - Thomson , et al. December 26, 2	2017-12-26
Tracking And Preventing Mute Abuse By Contact Center Agents App 20170085711 - Thomson; Rodney A.	2017-03-23
Automatic contact center administration updates based on acceptance of a broadcast request Grant 9,560,202 - Thomson , et al. January 31, 2	2017-01-31
Contact center replay Grant 9,531,876 - Thomson December 27, 2	2016-12-27
Performance center mobile supervisor application Grant 9,414,211 - Thomson , et al. August 9, 2	2016-08-09
Contact Center Replay App 20150326722 - Thomson; Rodney A.	2015-11-12
Mobile monitoring for supervisors Grant 9,100,482 - Thomson , et al. August 4, 2	2015-08-04
Auto-detection of environment for mobile agent Grant 9,031,205 - Thomson , et al. May 12, 2	2015-05-12
Contact center agent filtering and relevancy ranking Grant 9,020,132 - Thomson , et al. April 28, 2	2015-04-28
Auto-detection Of Environment For Mobile Agent App 20150071415 - Thomson; Rodney A. ; et al.	2015-03-12
Mobile Monitoring For Supervisors App 20140376711 - Thomson; Rodney A. ; et al.	2014-12-25
Proximity Based Interactions With Wallboards App 20140379587 - Thomson; Rodney A. ; et al.	2014-12-25
Instant message contact management in a contact center Grant 8,873,739 - Hemm , et al. October 28, 2	2014-10-28
Adaptive Thresholding App 20140270136 - Thomson; Rodney A. ; et al.	2014-09-18
Agent Statistics By Location App 20140270134 - Thomson; Rodney A.	2014-09-18
Contact center monitoring Grant 8,670,551 - Birk , et al. March 11, 2	2014-03-11
Scoring Of Resource Groups App 20130275416 - Thomson; Rodney A. ; et al.	2013-10-17
Contact Center Agent Filtering And Relevancy Ranking App 20130243179 - Thomson; Rodney A. ; et al.	2013-09-19
Automatic Contact Center Administration Updates Based On Acceptance Of A Broadcast Request App 20130243169 - Thomson; Rodney A. ; et al.	2013-09-19
Instant Message Contact Management In A Contact Center App 20130223618 - Hemm; Thomas L. ; et al.	2013-08-29
Contact Center Monitoring App 20130223613 - Birk; Onkar ; et al.	2013-08-29
Database structures and administration techniques for generalized localization of database items Grant 8,504,534 - Tendick , et al. August 6, 2	2013-08-06
Apply Time For Temporary Administrative Changes App 20130177149 - Thomson; Rodney A. ; et al.	2013-07-11
Instant message contact management in a contact center Grant 8,457,300 - Hemm , et al. June 4, 2	2013-06-04
Performance Center Mobile Supervisor Application App 20120295594 - Thomson; Rodney A. ; et al.	2012-11-22
Using true value in routing work items to resources Grant 8,000,989 - Kiefhaber , et al. August 16, 2	2011-08-16
Multi-service request within a contact center Grant 7,936,867 - Hill , et al. May 3, 2	2011-05-03
Instant Message Contact Management In A Contact Center App 20100296646 - Hemm; Thomas L. ; et al.	2010-11-25
Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior Grant 7,822,587 - Krimstock , et al. October 26, 2	2010-10-26
Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills Grant 7,787,609 - Flockhart , et al. August 31, 2	2010-08-31
Contact center and method for tracking and acting on one and done customer contacts Grant 7,734,032 - Kiefhaber , et al. June 8, 2	2010-06-08
Post-termination contact management Grant 7,729,490 - Hemm , et al. June 1, 2	2010-06-01
Premises Enabled Mobile Kiosk, Using Customers' Mobile Communication Device App 20100036670 - Hill; Deborah ; et al.	2010-02-11
Method and apparatus for meeting an on-site enterprise service level objective Grant 7,558,739 - Thomson July 7, 2	2009-07-07
Post-termination contact management App 20050182672 - Hemm, Thomas L. ; et al.	2005-08-18
Method and apparatus for meeting an on-site enterprise service level objective App 20040203878 - Thomson, Rodney A.	2004-10-14
Transitory contact management App 20040193475 - Hemm, Thomas L. ; et al.	2004-09-30
Method and apparatus for on-site enterprise associate and consumer matching App 20040078209 - Thomson, Rodney A.	2004-04-22
Automated transaction distribution system and method implementing transaction distribution to unavailable agents Grant 6,636,598 - Thomson , et al. October 21, 2	2003-10-21

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