Ter; Wei Xun

Patent Applications and Registrations

Patent applications and USPTO patent grants for Ter; Wei Xun.The latest application filed is for "method and system for robust wait time estimation in a multi-skilled contact center with abandonment".

Company Profile

2.2.9

Ter; Wei Xun - Daly City CA
Ter; Wei Xun - Silver Spring MD
TER; WEI XUN - ANNAPOLIS MD

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method And System For Robust Wait Time Estimation In A Multi-skilled Contact Center With Abandonment App 20220182493 - Ter; Wei Xun ; et al.	2022-06-09
Method And System For Scalable Contact Center Agent Scheduling Utilizing Automated Ai Modeling And Multi-objective Optimization App 20220027837 - D'Attilio; William ; et al.	2022-01-27
Method And System For Generating Staffing Requirements For Deferred Work In A Contact Center Environment App 20210224706 - WICAKSONO; BAYU AJI ; et al.	2021-07-22
Method And System For Generating Staffing Requirements For Deferred Work In A Contact Center Environment App 20210056481 - WICAKSONO; BAYU AJI ; et al.	2021-02-25
Method And System To Predict Workload Demand In A Customer Journey Application App 20200082319 - Gouw; Andy Raphael ; et al.	2020-03-12
Method and system for creating contact center models Grant 10,462,299 - Ter , et al. Oc	2019-10-29
Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environment Grant 9,906,648 - Wicaksono , et al. February 27, 2	2018-02-27
Method And System For Generating Staffing Requirements For Deferred Work In A Contact Center Environment App 20160173691 - Wicaksono; Bayu Aji ; et al.	2016-06-16
Method And System For Generating Staffing Requirements For Deferred Work In A Contact Center Environment App 20160173692 - Wicaksono; Bayu Aji ; et al.	2016-06-16
Method and System for Creating Contact Center Models App 20160085891 - Ter; Wei Xun ; et al.	2016-03-24
Method and System for Prediction of Contact Allocation, Staff Time Distribution, and Service Performance Metrics in a Multi-Skilled Contact Center Operation Environment App 20160088153 - Wicaksono; Bayu Aji ; et al.	2016-03-24

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