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System and method for managing customer interactions
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Customer controlled interaction management
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System And Method For Optimizing Physical Placement Of Contact Center Agents On A Contact Center Floor
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System and method for optimizing contact center resource groups
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System and method for optimizing physical placement of contact center agents on a contact center floor
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System and method for customer experience management
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Activities assignment optimization for multi-skill contact center
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System And Method For Managing Customer Interactions
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System and method for managing customer interactions
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Customer Controlled Interaction Management
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Customer controlled interaction management
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System And Method For Optimizing Physical Placement Of Contact Center Agents On A Contact Center Floor
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System And Method For Optimizing Contact Center Resource Groups
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System And Method For Customer Experience Management
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System and method for customer experience management
Grant 9,774,737 - Surridge , et al. September 26, 2 | 2017-09-26 |
Customer Controlled Interaction Management
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Activities Assignment Optimization For Multi-skill Contact Center
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Customer controlled interaction management
Grant 9,654,637 - Ristock , et al. May 16, 2 | 2017-05-16 |
System And Method For Intelligent Task Management And Routing Based On Physiological Sensor Input Data
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System and Method for Intelligent Task Management and Routing Based on Location Sensor Input Data
App 20170104872 - Ristock; Herbert Willi Artur ; et al. | 2017-04-13 |
Activities assignment optimization for multi-skill contact center
Grant 9,609,131 - Placiakis , et al. March 28, 2 | 2017-03-28 |
System And Method For Customer Experience Management
App 20160323447 - Surridge; Matthew J. ; et al. | 2016-11-03 |
System and method for customer experience management
Grant 9,392,116 - Surridge , et al. July 12, 2 | 2016-07-12 |
System And Method For Managing Customer Interactions
App 20160189164 - Tolksdorf; Juergen ; et al. | 2016-06-30 |
Social Media Integrated Agent Routing
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Customer Controlled Interaction Management
App 20160065740 - Ristock; Herbert W.A. ; et al. | 2016-03-03 |
Activities Assignment Optimization For Multi-skill Contact Center
App 20160028893 - Placiakis; Vidas ; et al. | 2016-01-28 |
Activities assignment optimization for multi-skill contact center
Grant 9,154,627 - Placiakis , et al. October 6, 2 | 2015-10-06 |
Vendor Relationship Management For Contact Centers
App 20150254679 - te Booij; Merijn ; et al. | 2015-09-10 |
System And Method For Customer Experience Management
App 20150189088 - Surridge; Matthew James ; et al. | 2015-07-02 |
Activities Assignment Optimization For Multi-skill Contact Center
App 20140334619 - Placiakis; Vidas ; et al. | 2014-11-13 |
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