| Patent | Date |
|---|
Generating featureless service provider matches
Grant 11,328,205 - Adibi May 10, 2 | 2022-05-10 |
Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response system
Grant 11,201,964 - Paiva December 14, 2 | 2021-12-14 |
Inferring relationships between call information and CRM data objects
Grant 11,184,482 - Tsao , et al. November 23, 2 | 2021-11-23 |
Systems and methods for quality management system deployment
Grant 11,157,856 - Krucek , et al. October 26, 2 | 2021-10-26 |
Systems and methods for scheduling deferred queues
Grant 11,146,681 - Matias , et al. October 12, 2 | 2021-10-12 |
Method, Apparatus, And Computer-readable Medium For Managing Concurrent Communications In A Networked Call Center
App 20210266405 - Stepanov; Gennadiy ; et al. | 2021-08-26 |
Systems and methods for routing communications to agents based on attributes
Grant 11,076,049 - Veloso , et al. July 27, 2 | 2021-07-27 |
Monitoring And Listening Tools Across Omni-channel Inputs In A Graphically Interactive Voice Response System
App 20210227074 - Paiva; Tiago | 2021-07-22 |
Systems And Methods For Scheduling Deferred Queues
App 20210218839 - Matias; Joao ; et al. | 2021-07-15 |
Systems And Methods For Scheduling Deferred Queues
App 20210218844 - Matias; Joao ; et al. | 2021-07-15 |
Systems And Methods For Scheduling Deferred Queues
App 20210218838 - Matias; Joao ; et al. | 2021-07-15 |
Systems And Methods For Scheduling Deferred Queues
App 20210218843 - Matias; Joao ; et al. | 2021-07-15 |
Systems And Methods For Predicting And Handling Slack Periods
App 20210201245 - Krucek; Katherine ; et al. | 2021-07-01 |
Systems And Methods For Predicting And Handling Slack Periods
App 20210201226 - Krucek; Katherine ; et al. | 2021-07-01 |
Systems And Methods For Predicting And Handling Slack Periods
App 20210201246 - Krucek; Katherine ; et al. | 2021-07-01 |
Systems And Methods For Automating Workforce Management Systems
App 20210158266 - Fama; Jason ; et al. | 2021-05-27 |
Systems And Methods For Automating Workforce Management Systems
App 20210158267 - Fama; Jason ; et al. | 2021-05-27 |
Systems And Methods For Automating Workforce Management Systems
App 20210158243 - Fama; Jason ; et al. | 2021-05-27 |
System for accessing an active call bar for a graphically interactive voice response system
Grant 11,019,209 - Paiva May 25, 2 | 2021-05-25 |
System of graphical programming for an interactive voice response system
Grant 11,012,567 - Paiva May 18, 2 | 2021-05-18 |
Systems And Methods For Scheduling Contractor Agents Based On Residuals
App 20210144259 - Fama; Jason ; et al. | 2021-05-13 |
Systems And Methods For Scheduling Contractor Agents Based On Residuals
App 20210142247 - Fama; Jason ; et al. | 2021-05-13 |
Systems And Methods For Scheduling Contractor Agents Based On Residuals
App 20210142236 - Fama; Jason ; et al. | 2021-05-13 |
Methods And Systems Of Virtual Agent Real-time Recommendation, Suggestion And Advertisement
App 20210136205 - Adibi; Jafar ; et al. | 2021-05-06 |
Methods And Systems For Virtual Agent To Understand And Detect Spammers, Fraud Calls, And Auto Dialers
App 20210136195 - Adibi; Jafar ; et al. | 2021-05-06 |
Method Of Graphical Programming For An Interactive Voice Response System
App 20210136210 - Paiva; Tiago | 2021-05-06 |
Geographical Traffic Splitter For A Graphically Interactive Voice Response System
App 20210136215 - Paiva; Tiago | 2021-05-06 |
Monitoring And Listening Tools Across Omni-channel Inputs In A Graphically Interactive Voice Response System
App 20210136220 - Paiva; Tiago | 2021-05-06 |
Visual-based Programming For Self-service Workflow
App 20210136223 - Fale; David | 2021-05-06 |
Intelligent Reconnect In A Graphically Interactive Voice Response System
App 20210136217 - Paiva; Tiago | 2021-05-06 |
Graphical Programming And Translation In A Graphically Interactive Voice Response System
App 20210136219 - Paiva; Tiago | 2021-05-06 |
Optimized Dynamic Number Insertion (dni)
App 20210136229 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Seamless Outbound Cold Calls Using Virtual Agents
App 20210136207 - Adibi; Jafar ; et al. | 2021-05-06 |
Customer Journey Scoring For A Graphically Interactive Voice Response System
App 20210136212 - Paiva; Tiago | 2021-05-06 |
Optimized Dynamic Number Insertion (dni)
App 20210136234 - Adibi; Jafar | 2021-05-06 |
Context Data Prioritization For A Graphically Interactive Voice Response System
App 20210136203 - Paiva; Tiago | 2021-05-06 |
Agent Scoring For A Graphically Interactive Voice Response System
App 20210136211 - Paiva; Tiago | 2021-05-06 |
Customer Satisfaction Score Priority For A Graphically Interactive Voice Response System
App 20210136216 - Paiva; Tiago | 2021-05-06 |
System For Visual-based Programming Of Self-service Workflow
App 20210136221 - Fale; David | 2021-05-06 |
Weighted Traffic Splitter For A Graphically Interactive Voice Response System
App 20210132748 - Paiva; Tiago | 2021-05-06 |
Virtual Agents Within A Cloud-based Contact Center
App 20210136206 - Adibi; Jafar ; et al. | 2021-05-06 |
Capacity Manager For Multi-dimensional Presence Model To Manage Call-center Agent Load
App 20210136198 - Leavitt; Doug ; et al. | 2021-05-06 |
Methods And Systems For Virtual Agent To Understand And Detect Spammers, Fraud Calls, And Auto Dialers
App 20210136208 - Adibi; Jafar ; et al. | 2021-05-06 |
Modular Application For A Graphically Interactive Voice Response System
App 20210136213 - Paiva; Tiago | 2021-05-06 |
Data Explorer For A Graphically Interactive Voice Response System
App 20210136218 - Paiva; Tiago | 2021-05-06 |
Context-aware Dynamic Number Insertion (dni) For Call Attribution
App 20210136228 - Adibi; Jafar | 2021-05-06 |
Browser Application For A Graphically Interactive Voice Response System
App 20210136214 - Paiva; Tiago | 2021-05-06 |
Artificial Intelligence For A Graphically Interactive Voice Response System
App 20210136202 - Paiva; Tiago | 2021-05-06 |
Methods And Systems For Seamless Outbound Cold Calls Using Virtual Agents
App 20210133533 - Adibi; Jafar ; et al. | 2021-05-06 |
Methods And Systems For Chat Advertisement In Data Management Platform For Contact Center
App 20210133821 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Chat Advertisement In Data Management Platform For Contact Center
App 20210133812 - Adibi; Jafar | 2021-05-06 |
Cross-channel Call Attribution
App 20210133799 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Signature Extraction In Data Management Platform For Contact Center
App 20210133776 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Virtual Agents To Check Caller Identity Via Multi Channels
App 20210136209 - Adibi; Jafar ; et al. | 2021-05-06 |
Methods And Systems For Virtual Agents To Check Caller Identity Via Multi Channels
App 20210133764 - Adibi; Jafar ; et al. | 2021-05-06 |
Methods And Systems For Billboards In Data Management Platform For Contact Center
App 20210133819 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Call Advertisement In Data Management Platform For Contact Center
App 20210133804 - Adibi; Jafar | 2021-05-06 |
Cross-channel Call Attribution
App 20210133797 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Proactive Marketing Platform In Data Management Platform For Contact Center
App 20210133785 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Marketing Automation And Customer Relationship Management (crm) Automation In Data Management Platform For Contact Center
App 20210133778 - Adibi; Jafar | 2021-05-06 |
Channel Switching In A Graphically Interactive Voice Response System
App 20210132751 - Paiva; Tiago | 2021-05-06 |
Active Call Bar For A Graphically Interactive Voice Response System
App 20210132747 - Paiva; Tiago | 2021-05-06 |
Omni-channel Data Processing In A Graphically Interactive Voice Response System
App 20210132750 - Paiva; Tiago | 2021-05-06 |
Poly-lingual Application For A Graphically Interactive Voice Response System
App 20210132746 - Paiva; Tiago | 2021-05-06 |
Methods And Systems For Marketing Automation And Customer Relationship Management (crm) Automation In Data Management Platform For Contact Center
App 20210133780 - Adibi; Jafar | 2021-05-06 |
Cross-channel Call Attribution
App 20210133796 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Socially Aware Virtual Agents
App 20210133763 - Adibi; Jafar ; et al. | 2021-05-06 |
Methods And Systems For Billboards In Data Management Platform For Contact Center
App 20210133818 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Billboards In Data Management Platform For Contact Center
App 20210133802 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Marketing Automation And Customer Relationship Management (crm) Automation In Data Management Platform For Contact Center
App 20210133779 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Predictive Marketing Platform In Data Management Platform For Contact Center
App 20210133781 - Adibi; Jafar | 2021-05-06 |
Blockchain-enabled Contact Center
App 20210135846 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Personalized Virtual Agents To Learn From Customers
App 20210134284 - Adibi; Jafar ; et al. | 2021-05-06 |
Methods And Systems Of Virtual Agent Real-time Recommendation, Suggestion And Advertisement
App 20210134283 - Adibi; Jafar ; et al. | 2021-05-06 |
Methods And Systems For Personalized Virtual Agents To Learn From Customers
App 20210134282 - Adibi; Jafar ; et al. | 2021-05-06 |
Methods And Systems For Predictive Marketing Platform In Data Management Platform For Contact Center
App 20210133786 - Adibi; Jafar | 2021-05-06 |
Blockchain-enabled Contact Center
App 20210135856 - Adibi; Jafar | 2021-05-06 |
Virtual Agents Within A Cloud-based Contact Center
App 20210136204 - Adibi; Jafar ; et al. | 2021-05-06 |
Blockchain-enabled Contact Center
App 20210135876 - Adibi; Jafar | 2021-05-06 |
Blockchain-enabled Contact Center
App 20210135845 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Socially Aware Virtual Agents
App 20210133765 - Adibi; Jafar ; et al. | 2021-05-06 |
Blockchain-enabled Contact Center
App 20210135844 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Signature Extraction In Data Management Platform For Contact Center
App 20210133801 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Chat Advertisement In Data Management Platform For Contact Center
App 20210133820 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Call Advertisement In Data Management Platform For Contact Center
App 20210133813 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Predictive Marketing Platform In Data Management Platform For Contact Center
App 20210133647 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Call Advertisement In Data Management Platform For Contact Center
App 20210133822 - Adibi; Jafar | 2021-05-06 |
Cross-channel Call Attribution
App 20210133798 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Proactive Marketing Platform In Data Management Platform For Contact Center
App 20210133805 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Signature Extraction In Data Management Platform For Contact Center
App 20210133777 - Adibi; Jafar | 2021-05-06 |
Methods And Systems For Proactive Marketing Platform In Data Management Platform For Contact Center
App 20210133784 - Adibi; Jafar | 2021-05-06 |
Data Management Platform, Methods, And Systems For Contact Center
App 20210125204 - Adibi; Jafar | 2021-04-29 |
Systems And Methods For Recommending Rules For Routing Calls
App 20210125116 - Veloso; Antonio ; et al. | 2021-04-29 |
Data Management Platform, Methods, And Systems For Contact Center
App 20210124838 - Adibi; Jafar | 2021-04-29 |
Systems And Methods For Recomending Rules For Routing Calls
App 20210127011 - Veloso; Antonio ; et al. | 2021-04-29 |
Methods And Systems For Customer Tracking In Data Management Platform For Contact Center
App 20210125234 - Adibi; Jafar | 2021-04-29 |
Methods And Systems For Customer Identifier In Data Management Platform For Contact Center
App 20210125275 - Adibi; Jafar | 2021-04-29 |
Methods And Systems For Customer Tracking In Data Management Platform For Contact Center
App 20210125205 - Adibi; Jafar | 2021-04-29 |
Systems And Methods For Quality Management System Deployment
App 20210127005 - Krucek; Katherine ; et al. | 2021-04-29 |
Systems And Methods For Quality Management System Deployment
App 20210125117 - Krucek; Katherine ; et al. | 2021-04-29 |
Methods And Systems For Customer Identifier In Data Management Platform For Contact Center
App 20210125209 - Adibi; Jafar | 2021-04-29 |
Methods And Systems For Segmentation And Activation In Data Management Platform For Contact Center
App 20210125195 - Adibi; Jafar | 2021-04-29 |
Methods And Systems For Segmentation And Activation In Data Management Platform For Contact Center
App 20210125233 - Adibi; Jafar | 2021-04-29 |
Methods And Systems For Customer Tracking In Data Management Platform For Contact Center
App 20210125241 - Adibi; Jafar | 2021-04-29 |
Systems And Methods For Recomending Rules For Routing Calls
App 20210125118 - Veloso; Antonio ; et al. | 2021-04-29 |
Data Management Platform, Methods, And Systems For Contact Center
App 20210125203 - Adibi; Jafar | 2021-04-29 |
Methods And Systems For Customer Identifier In Data Management Platform For Contact Center
App 20210125206 - Adibi; Jafar | 2021-04-29 |
Methods And Systems For Segmentation And Activation In Data Management Platform For Contact Center
App 20210125232 - Adibi; Jafar | 2021-04-29 |
Systems And Methods For Quality Management System Deployment
App 20210127007 - Krucek; Katherine ; et al. | 2021-04-29 |
Systems And Methods For Quality Management System Deployment
App 20210127006 - Krucek; Katherine ; et al. | 2021-04-29 |
Systems And Methods For Routing Communications To Agents Based On Attributes
App 20210117899 - Veloso; Antonio ; et al. | 2021-04-22 |
Systems And Methods For Routing Communications To Agents Based On Attributes
App 20210117898 - Veloso; Antonio ; et al. | 2021-04-22 |
Systems And Methods For Workforce Management System Deployment
App 20210117882 - Lawrence; Richard ; et al. | 2021-04-22 |
Systems And Methods For Routing Communications To Agents Based On Attributes
App 20210117900 - Veloso; Antonio ; et al. | 2021-04-22 |
Systems And Methods For Workforce Management System Deployment
App 20210117885 - Lawrence; Richard ; et al. | 2021-04-22 |
Systems And Methods For Workforce Management System Deployment
App 20210117884 - Lawrence; Richard ; et al. | 2021-04-22 |
Systems And Methods For Routing Communications To Agents Based On Attributes
App 20210117902 - Veloso; Antonio ; et al. | 2021-04-22 |
Systems And Methods For Workforce Management System Deployment
App 20210117905 - Lawrence; Richard ; et al. | 2021-04-22 |
Systems And Methods For Workforce Management System Deployment
App 20210117906 - Lawrence; Richard ; et al. | 2021-04-22 |
Systems And Methods For Workforce Management System Deployment
App 20210117903 - Lawrence; Richard ; et al. | 2021-04-22 |
Systems And Methods For Workforce Management System Deployment
App 20210117904 - Lawrence; Richard ; et al. | 2021-04-22 |
Systems And Methods For Integrating Business Processes Into Voice Assistant Platforms
App 20210082418 - Zeelig; Phillip ; et al. | 2021-03-18 |
Systems And Methods For Integrating Business Processes Into Voice Assistant Platforms
App 20210082417 - Zeelig; Phillip ; et al. | 2021-03-18 |
Systems And Methods For Performing Business Processes Based On Data Received From Voice Assistant Platforms
App 20210084148 - Zeelig; Phillip ; et al. | 2021-03-18 |
Systems And Methods For Performing Business Processes Based On Data Received From Voice Assistant Platforms
App 20210084149 - Zeelig; Phillip ; et al. | 2021-03-18 |
Systems And Methods For Predicting And Resolving Surge Periods
App 20210081970 - Fama; Jason ; et al. | 2021-03-18 |
Computerized System Of Graphical Programming For An Interactive Voice Response System
App 20210084151 - Paiva; Tiago | 2021-03-18 |
Computerized System For Agent Scoring In An Interactive Voice Response System
App 20210084152 - Paiva; Tiago | 2021-03-18 |
Systems And Methods For Predicting And Resolving Surge Periods
App 20210081877 - Fama; Jason ; et al. | 2021-03-18 |
Systems And Methods For Performing Business Processes Based On Data Received From Voice Assistant Platforms
App 20210081869 - Zeelig; Phillip ; et al. | 2021-03-18 |
Computerized Browser System For A Graphically Interactive Voice Response System
App 20210084153 - Paiva; Tiago | 2021-03-18 |
Systems And Methods For Performing Business Processes Based On Data Received From Voice Assistant Platforms
App 20210081871 - Zeelig; Phillip ; et al. | 2021-03-18 |
Systems And Methods For Performing Business Processes Based On Data Received From Voice Assistant Platforms
App 20210081872 - Zeelig; Phillip ; et al. | 2021-03-18 |
Systems And Methods For Predicting And Resolving Surge Periods
App 20210081968 - Fama; Jason ; et al. | 2021-03-18 |
Systems And Methods For Integrating Business Processes Into Voice Assistant Platforms
App 20210081955 - Zeelig; Phillip ; et al. | 2021-03-18 |
Systems And Methods For Predicting And Resolving Surge Periods
App 20210081969 - Fama; Jason ; et al. | 2021-03-18 |
Computerized System For A Graphically Interactive Voice Response System
App 20210084162 - Paiva; Tiago | 2021-03-18 |
System For Developing Landing Pages For Reporting In A Graphically Interactive Voice Response System
App 20210084166 - Paiva; Tiago | 2021-03-18 |
Data Processing System For Omni-channel Inputs In A Graphically Interactive Voice Response System
App 20210084165 - Paiva; Tiago | 2021-03-18 |
Computerized System For A Poly-lingual Application For A Graphically Interactive Voice Response System
App 20210084154 - Paiva; Tiago | 2021-03-18 |
Computerized Translation System In A Graphically Interactive Voice Response System
App 20210084167 - Paiva; Tiago | 2021-03-18 |
System For Monitoring Across Omni-channel Inputs In A Graphically Interactive Voice Response System
App 20210084168 - Paiva; Tiago | 2021-03-18 |
System Of Channel Switching In A Graphically Interactive Voice Response System
App 20210084170 - Paiva; Tiago | 2021-03-18 |
System Of Graphical Programming For An Interactive Voice Response System
App 20210084169 - Paiva; Tiago | 2021-03-18 |
System For Accessing An Active Call Bar For A Graphically Interactive Voice Response System
App 20210084163 - Paiva; Tiago | 2021-03-18 |
Weighted Traffic Splitter System For A Graphically Interactive Voice Response System
App 20210084164 - Paiva; Tiago | 2021-03-18 |
System For Context Data Prioritization For A Graphically Interactive Voice Response System
App 20210084156 - Paiva; Tiago | 2021-03-18 |
Computerized System For A Context Data Display For A Graphically Interactive Voice Response System
App 20210084155 - Paiva; Tiago | 2021-03-18 |
System For Intelligent Reconnect In A Graphically Interactive Voice Response System
App 20210084158 - Paiva; Tiago | 2021-03-18 |
System For Prioritizing A Call By Scores For A Graphically Interactive Voice Response System
App 20210084157 - Paiva; Tiago | 2021-03-18 |
Data Explorer System For A Graphically Interactive Voice Response System
App 20210084159 - Paiva; Tiago | 2021-03-18 |
Computerized System For Customer Journey Scoring For A Graphically Interactive Voice Response System
App 20210084161 - Paiva; Tiago | 2021-03-18 |
Customer experience options in a graphically interactive voice response system
Grant 10,944,870 - Paiva March 9, 2 | 2021-03-09 |
Generating Featureless Service Provider Matches
App 20210056431 - Adibi; Jafar | 2021-02-25 |
Generating Featureless Service Provider Matches
App 20210056599 - Adibi; Jafar | 2021-02-25 |
Generating Featureless Service Provider Matches
App 20210056379 - Adibi; Jafar | 2021-02-25 |
Scheduling agents using skill group weights
Grant 10,929,796 - Stepanov , et al. February 23, 2 | 2021-02-23 |
Scheduling agents using skill group weights
Grant 10,929,795 - Stepanov , et al. February 23, 2 | 2021-02-23 |
Scheduling agents using skill group weights
Grant 10,931,823 - Stepanov , et al. February 23, 2 | 2021-02-23 |
Scheduling agents using skill group weights
Grant 10,931,826 - Stepanov , et al. February 23, 2 | 2021-02-23 |
Scheduling agents using skill group weights
Grant 10,931,824 - Stepanov , et al. February 23, 2 | 2021-02-23 |
Artificial intelligence for a graphically interactive voice response system
Grant 10,897,538 - Paiva January 19, 2 | 2021-01-19 |
Method for visual-based programming of self-service workflow
Grant 10,897,539 - Fale January 19, 2 | 2021-01-19 |
System And Method For Automated Scheduling Using Agent Assist Within A Cloud-based Contact Center
App 20210004824 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Automated Smart Notes Using Agent Assist Within A Cloud-based Contact Center
App 20210004822 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Automated Scheduling Using Agent Assist Within A Cloud-based Contact Center
App 20210004825 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Automated Smart Notes Using Agent Assist Within A Cloud-based Contact Center
App 20210004823 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For An Agent Assist Unified Interface Within A Cloud-based Contact Center
App 20210004827 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Automated Agent Assistance Next Actions Within A Cloud-based Contact Center
App 20210004821 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Real-time Agent Assist Within A Cloud-based Contact Center
App 20210004828 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For An Agent Assist Unified Interface Within A Cloud-based Contact Center
App 20210004826 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Automated Agent Assistance Within A Cloud-based Contact Center
App 20210004818 - Adibi; Jafar ; et al. | 2021-01-07 |
Generating Predictions For Electronic Communications By Determining Problem Features Based On Contextual Information Associated With Service Systems
App 20210004815 - Adibi; Jafar | 2021-01-07 |
Generating Predictions For Electronic Communications By Determining Problem Features Based On Contextual Information Associated With Service Systems
App 20210004814 - Adibi; Jafar | 2021-01-07 |
System And Method For Text-enabled Automated Agent Assistance Within A Cloud-based Contact Center
App 20210004536 - Adibi; Jafar ; et al. | 2021-01-07 |
Generating Predictions For Electronic Communications By Determining Problem Features Based On Contextual Information Associated With Service Systems
App 20210004816 - Adibi; Jafar | 2021-01-07 |
System And Method For Automated Agent Assistance Within A Cloud-based Contact Center
App 20210004817 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Sms And Email Enabled Automated Agent Assistance Within A Cloud-based Contact Center
App 20210004819 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Real-time Agent Assist Within A Cloud-based Contact Center
App 20210004829 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Automated Agent Assistance Next Actions Within A Cloud-based Contact Center
App 20210004820 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Agent Assist Error Correction And Detection Within A Cloud-based Contact Center
App 20210004831 - Adibi; Jafar ; et al. | 2021-01-07 |
Contact-center Mobile Virtual Network Operator
App 20210006656 - Gramacho; Rui ; et al. | 2021-01-07 |
Contact-center Mobile Virtual Network Operator
App 20210006655 - Gramacho; Rui ; et al. | 2021-01-07 |
System And Method For Agent Assist Error Correction And Detection Within A Cloud-based Contact Center
App 20210004830 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Escalation Using Agent Assist Within A Cloud-based Contact Center
App 20210006657 - Adibi; Jafar ; et al. | 2021-01-07 |
Generating Intelligent Contact Routing Configurations
App 20210006659 - Tsao; Rachel ; et al. | 2021-01-07 |
Carrier Connect Platform Within A Cloud-based Contact Center
App 20210006661 - Gramacho; Rui ; et al. | 2021-01-07 |
System And Method For Speech-enabled Automated Agent Assistance Within A Cloud-based Contact Center
App 20210006660 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Querying Multiple Information Sources Using Agent Assist Within A Cloud-based Contact Center
App 20210005207 - Adibi; Jafar ; et al. | 2021-01-07 |
Method For Contact-center Mobile Virtual Network Operation
App 20210006654 - Gramacho; Rui ; et al. | 2021-01-07 |
System And Method For Speech-enabled Automated Agent Assistance Within A Cloud-based Contact Center
App 20210005206 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Querying Multiple Information Sources Using Agent Assist Within A Cloud-based Contact Center
App 20210004833 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Escalation Using Agent Assist Within A Cloud-based Contact Center
App 20210004832 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Communication Analysis For Use With Agent Assist Within A Cloud-based Contact Center
App 20210004835 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Communication Analysis For Use With Agent Assist Within A Cloud-based Contact Center
App 20210004834 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Text-enabled Automated Agent Assistance Within A Cloud-based Contact Center
App 20210005192 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Pre-populating Forms Using Agent Assist Within A Cloud-based Contact Center
App 20210004837 - Adibi; Jafar ; et al. | 2021-01-07 |
System And Method For Pre-populating Forms Using Agent Assist Within A Cloud-based Contact Center
App 20210004836 - Adibi; Jafar ; et al. | 2021-01-07 |
Method of using multi-dimensional presence model to manage call-center agent load
Grant 10,887,463 - Leavitt , et al. January 5, 2 | 2021-01-05 |
System And Method For Integrating Legacy Telephony Components With A Cloud-based Contact Center
App 20200412874 - Paiva; Tiago | 2020-12-31 |
Automatic application installation and integration at an enterprise level based on a single install request
Grant 10,866,794 - Sousa , et al. December 15, 2 | 2020-12-15 |
Capacity manager for multi-dimensional presence model to manage call-center agent load
Grant 10,868,914 - Leavitt , et al. December 15, 2 | 2020-12-15 |
Automatic Application Installation And Integration At An Enterprise Level Based On A Single Install Request
App 20200371764 - Sousa; Tiago ; et al. | 2020-11-26 |
Generating And Providing Estimated Wait Time Options In Contact Centers
App 20200374400 - Adibi; Jafar | 2020-11-26 |
Generating And Providing Estimated Wait Time Options In Contact Centers
App 20200374401 - Adibi; Jafar | 2020-11-26 |
Generating And Providing Estimated Wait Time Options In Contact Centers
App 20200374402 - Adibi; Jafar | 2020-11-26 |
Generating Intelligent Contact Routing Configurations
App 20200374399 - Tsao; Rachel ; et al. | 2020-11-26 |
Generating Intelligent Contact Routing Configurations
App 20200374397 - Tsao; Rachel ; et al. | 2020-11-26 |
Automatic Application Installation And Integration At An Enterprise Level Based On A Single Install Request
App 20200371766 - Sousa; Tiago ; et al. | 2020-11-26 |
Inferring Relationships Between Call Information And Crm Data Objects
App 20200374390 - Tsao; Rachel ; et al. | 2020-11-26 |
Inferring Relationships Between Call Information And Crm Data Objects
App 20200374395 - Tsao; Rachel ; et al. | 2020-11-26 |
Automatic Application Installation And Integration At An Enterprise Level Based On A Single Install Request
App 20200371765 - Sousa; Tiago ; et al. | 2020-11-26 |
Systems and methods for optimizing performance metrics for contact centers
Grant 10,824,978 - Veloso , et al. November 3, 2 | 2020-11-03 |
Context data display for a graphically interactive voice response system
Grant 10,827,062 - Paiva November 3, 2 | 2020-11-03 |
Computerized system for geographically splitting traffic for a graphically interactive voice response system
Grant 10,827,069 - Paiva November 3, 2 | 2020-11-03 |
Systems and methods for optimizing performance metrics for contact centers
Grant 10,827,070 - Veloso , et al. November 3, 2 | 2020-11-03 |
System and method for SMS and email enabled automated agent assistance within a cloud-based contact center
Grant 10,827,071 - Adibi , et al. November 3, 2 | 2020-11-03 |
Systems and methods for optimizing performance metrics for contact centers
Grant 10,824,979 - Veloso , et al. November 3, 2 | 2020-11-03 |
Optimized dynamic number insertion (DNI)
Grant 10,812,659 - Adibi October 20, 2 | 2020-10-20 |
Methods and systems for seamless outbound cold calls using virtual agents
Grant 10,812,655 - Adibi , et al. October 20, 2 | 2020-10-20 |
Systems and methods for optimizing performance metrics for contact centers
Grant 10,812,658 - Veloso , et al. October 20, 2 | 2020-10-20 |
Optimized dynamic number insertion (DNI)
Grant 10,785,374 - Adibi Sept | 2020-09-22 |
Generating intelligent contact routing configurations
Grant 10,708,426 - Tsao , et al. | 2020-07-07 |
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