Sunderman; Kurt E.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Sunderman; Kurt E..The latest application filed is for "skill-based call routing".

Company Profile

0.8.0

Sunderman; Kurt E. - Geneva IL

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Patent Activity

Patent	Date
Skill-based call routing Grant 6,424,709 - Doyle , et al. July 23, 2	2002-07-23
Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents Grant 6,333,980 - Hollatz , et al. December 25, 2	2001-12-25
Method and system for routing incoming telephone calls to available agents based on agent skills Grant 6,222,919 - Hollatz , et al. April 24, 2	2001-04-24
System for comparing an agent activity with a work schedule Grant 6,144,971 - Sunderman , et al. November 7, 2	2000-11-07
Diagnostic device for a telephone system Grant 6,084,943 - Sunderman , et al. July 4, 2	2000-07-04
Data display system and method for displaying real-time data relating to an automatic call distributor Grant 5,940,494 - Rafacz , et al. August 17, 1	1999-08-17
Automatic call distribution system with user definable logging and method therefor Grant 5,715,306 - Sunderman , et al. February 3, 1	1998-02-03
System and method for simulating operation of an automatic call distributor Grant 5,652,791 - Sunderman , et al. July 29, 1	1997-07-29

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