| Patent | Date |
|---|
Enterprise-wide occupancy based routing
Grant 8,358,774 - Laughlin , et al. January 22, 2 | 2013-01-22 |
Method and apparatus for customer key routing
Grant 8,180,043 - Dezonno , et al. May 15, 2 | 2012-05-15 |
Peer to peer application processor
Grant 7,961,867 - Dezonno , et al. June 14, 2 | 2011-06-14 |
Method of collecting communication system information
Grant 7,564,846 - Dezonno , et al. July 21, 2 | 2009-07-21 |
Method and apparatus for assigning priorities by applying dynamically-changeable business rules
Grant 7,492,888 - Power , et al. February 17, 2 | 2009-02-17 |
Best practices learning for agents in a communication system
Grant 7,460,659 - Shambaugh , et al. December 2, 2 | 2008-12-02 |
Method and apparatus for customer key routing
App 20080008309 - Dezonno; Anthony J. ; et al. | 2008-01-10 |
Personality based matching of callers to agents in a communication system
Grant 7,184,540 - Dezonno , et al. February 27, 2 | 2007-02-27 |
Third party coaching for agents in a communication system
Grant 7,151,826 - Shambaugh , et al. December 19, 2 | 2006-12-19 |
Enterprise-wide occupancy based routing
App 20060256955 - Laughlin; Judith ; et al. | 2006-11-16 |
Media translator for transaction processing system
Grant 7,058,578 - Michelson , et al. June 6, 2 | 2006-06-06 |
Method of collecting communication system information
App 20060045067 - Dezonno; Anthony J. ; et al. | 2006-03-02 |
Peer to peer application processor
App 20060023868 - Dezonno; Anthony J. ; et al. | 2006-02-02 |
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
Grant 6,931,119 - Michelson , et al. August 16, 2 | 2005-08-16 |
Personality based routing
App 20040101127 - Dezonno, Anthony J. ; et al. | 2004-05-27 |
Virtual reality enabled transaction processing system
App 20040103038 - Power, Mark J. ; et al. | 2004-05-27 |
Third party coaching for agents in a communication system
App 20040062363 - Shambaugh, Craig R. ; et al. | 2004-04-01 |
Best practices learning for agents in a communication system
App 20040062381 - Shambaugh, Craig R. ; et al. | 2004-04-01 |
Method and apparatus for assigning priorities by applying dynamically-changeable business rules
App 20040057570 - Power, Mark J. ; et al. | 2004-03-25 |
Media translator for transaction processing system
App 20040059580 - Michelson, Mark J. ; et al. | 2004-03-25 |
Method and apparatus for inquiry resolution in a transaction processing system
App 20040042611 - Power, Mark J. ; et al. | 2004-03-04 |
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
App 20040042612 - Michelson, Mark J. ; et al. | 2004-03-04 |
Utilization of agent idle time in a communication system
App 20030191632 - Sumner, Roger A. ; et al. | 2003-10-09 |
Method and system for transacting and negotiating business over a communication network using an infomediary computer
App 20030171995 - Dezonno, Anthony J. ; et al. | 2003-09-11 |
Automatic call distributor with agent controlled call connection
Grant 5,970,135 - Lenihan , et al. October 19, 1 | 1999-10-19 |
Apparatus and method for identifying records of overflowed ACD calls
Grant 5,910,983 - Dezonno , et al. June 8, 1 | 1999-06-08 |
Apparatus and method for identifying records of overflowed ACD calls
Grant 5,907,611 - Dezonno , et al. May 25, 1 | 1999-05-25 |
Automatic call distributor with prioritization
Grant 5,857,018 - Sumner , et al. January 5, 1 | 1999-01-05 |
System and method for establishing communications between a remote computer and a computer service provider using a telephonic switch
Grant 5,857,014 - Sumner , et al. January 5, 1 | 1999-01-05 |
System and method for simulating operation of an automatic call distributor
Grant 5,652,791 - Sunderman , et al. July 29, 1 | 1997-07-29 |
Automatic call returning method for call distributor with message record capability
Grant 5,181,236 - LaVallee , et al. January 19, 1 | 1993-01-19 |
| 