Steiner; Robert C.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Steiner; Robert C..The latest application filed is for "mechanism for work assignment in a graph-based contact center".

Company Profile

3.89.94

Steiner; Robert C. - Broomfield CO
Steiner; Robert C. - Westminster CO US
Steiner; Robert C - Broomfield CO

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Sharing dynamic variables in a high availability environment Grant 10,592,217 - Steiner	2020-03-17
System and method for scheduling based on service completion objectives Grant 10,579,947 - Kohler , et al.	2020-03-03
Mechanism for adaptive modification of an attribute tree in graph based contact centers Grant 10,410,147 - Steiner , et al. Sept	2019-09-10
System and method for routing work requests to a resource group of an enterprise Grant 10,382,628 - O'Connor , et al. A	2019-08-13
Mechanism for work assignment in a graph-based contact center Grant 10,313,526 - Steiner , et al.	2019-06-04
Mechanism For Work Assignment In A Graph-based Contact Center App 20180213087 - Steiner; Robert C. ; et al.	2018-07-26
Mechanism for work assignment in a graph-based contact center Grant 9,930,179 - Steiner , et al. March 27, 2	2018-03-27
Conditional attribute mapping in work assignment Grant 9,813,557 - Steiner November 7, 2	2017-11-07
Context-based dynamic adjustment to pacing algorithm Grant 9,781,263 - Flockhart , et al. October 3, 2	2017-10-03
System and method for managing agent schedules in a contact center Grant 9,609,130 - Steiner , et al. March 28, 2	2017-03-28
Method and system for determining occupancy of resources in a multimodal contact center Grant 9,591,134 - O'Connor , et al. March 7, 2	2017-03-07
Mechanism for creation and utilization of an attribute tree in a contact center Grant 9,569,751 - Steiner , et al. February 14, 2	2017-02-14
Contact advocate Grant 9,571,644 - Steiner February 14, 2	2017-02-14
Bitmaps for next generation contact center Grant 9,571,654 - Flockhart , et al. February 14, 2	2017-02-14
Bitmaps For Next Generation Contact Center App 20160381224 - Flockhart; Andrew D. ; et al.	2016-12-29
High Performance Queueless Contact Center App 20160360040 - Flockhart; Andrew D. ; et al.	2016-12-08
Work assignment with bot agents Grant 9,401,989 - Uba , et al. July 26, 2	2016-07-26
Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing Grant 9,325,848 - Steiner , et al. April 26, 2	2016-04-26
Mechanism For Creation And Utilization Of An Attribute Tree In A Contact Center App 20150350431 - Steiner; Robert C. ; et al.	2015-12-03
Mechanism For Avoidance In A Graph Based Contact Center App 20150350432 - Steiner; Robert C. ; et al.	2015-12-03
Mechanism For Work Assignment In A Graph-based Contact Center App 20150350440 - Steiner; Robert C. ; et al.	2015-12-03
System And Method For Routing Work Requests To A Resource Group Of An Enterprise App 20150350442 - O'Connor; Neil ; et al.	2015-12-03
Mechanism For Adaptive Modification Of An Attribute Tree In Graph Based Contact Centers App 20150350433 - Steiner; Robert C. ; et al.	2015-12-03
Graph Database For A Contact Center App 20150347421 - Steiner; Robert C. ; et al.	2015-12-03
Dynamic redistribution of percent allocated calls during outages Grant 9,197,580 - Uba , et al. November 24, 2	2015-11-24
Method And System For Determining Occupancy Of Resources In A Multimodal Contact Center App 20150334233 - O'Connor; Neil ; et al.	2015-11-19
Secret transfers in contact centers Grant 9,154,626 - Uba , et al. October 6, 2	2015-10-06
Strategy pairing Grant 9,124,702 - Steiner , et al. September 1, 2	2015-09-01
Agent skill promotion and demotion based on contact center state Grant 9,118,765 - Flockhart , et al. August 25, 2	2015-08-25
Adjustment of contact routing decisions to reward agent behavior Grant 9,100,480 - Kohler , et al. August 4, 2	2015-08-04
Managing transaction complexity in a contact center Grant 9,100,486 - Sobus , et al. August 4, 2	2015-08-04
Contact Advocate App 20150139409 - Steiner; Robert C.	2015-05-21
Strategy Pairing App 20150124954 - Steiner; Robert C. ; et al.	2015-05-07
Method and apparatus for assessing the status of work waiting for service Grant 9,025,761 - Flockhart , et al. May 5, 2	2015-05-05
Sharing Dynamic Variables In A High Availability Environment App 20150106798 - Steiner; Robert C.	2015-04-16
Stackable Strategies App 20150095081 - Steiner; Robert C.	2015-04-02
Method, Apparatus, And System For Providing Ripple Reduction Using Near Term Simulation For Optional Sequencing App 20150092938 - Steiner; Robert C. ; et al.	2015-04-02
System And Method For Managing Agent Schedules In A Contact Center App 20150074170 - Steiner; Robert C. ; et al.	2015-03-12
Managing Transaction Complexity In A Contact Center App 20150071428 - Sobus; Katherine A. ; et al.	2015-03-12
Work Assignment With Bot Agents App 20150063556 - Uba; Gene Masaru ; et al.	2015-03-05
Qualifier set creation for work assignment engine Grant 8,965,878 - Steiner , et al. February 24, 2	2015-02-24
Grid-based contact center Grant 8,964,958 - Steiner February 24, 2	2015-02-24
Interruptible work reassignment Grant 8,964,964 - Steiner , et al. February 24, 2	2015-02-24
Conditional Attribute Mapping In Work Assignment App 20150043726 - Steiner; Robert C.	2015-02-12
System, method, and apparatus for determining effectiveness of advanced call center routing algorithms Grant 8,953,775 - Flockhart , et al. February 10, 2	2015-02-10
Incorporating interactive voice response functions into a work assignment engine script Grant 8,953,773 - Steiner February 10, 2	2015-02-10
Dynamic Event Type On Calendars App 20150006216 - Uba; Gene ; et al.	2015-01-01
Dynamic Redistribution Of Percent Allocated Calls During Outages App 20150006947 - Uba; Gene Masaru ; et al.	2015-01-01
Time Division Calendar Segmentation App 20150006215 - Uba; Gene ; et al.	2015-01-01
High Availability Snapshot Core App 20140365440 - Steiner; Robert C.	2014-12-11
Goal-based estimated wait time Grant 8,903,080 - Flockhart , et al. December 2, 2	2014-12-02
Method and apparatus for assessing the status of work waiting for service Grant 8,891,747 - Flockhart , et al. November 18, 2	2014-11-18
Global logging and analysis system Grant 8,873,734 - Steiner , et al. October 28, 2	2014-10-28
Method, Apparatus, And System For Providing Health Monitoring Event Anticipation And Response App 20140278465 - Steiner; Robert C.	2014-09-18
Secret Transfers In Contact Centers App 20140270138 - Uba; Gene Masaru ; et al.	2014-09-18
Global Logging And Analysis System App 20140270137 - Steiner; Robert C. ; et al.	2014-09-18
Viewer Pattern Analysis App 20140257908 - Steiner; Robert C. ; et al.	2014-09-11
Interruptible Work Reassignment App 20140226810 - Steiner; Robert C. ; et al.	2014-08-14
Method, Apparatus, And System For Providing And Using A Scheduling Delta Queue App 20140223436 - Steiner; Robert C.	2014-08-07
Adaptive estimated wait time predictor Grant 8,761,380 - Kohler , et al. June 24, 2	2014-06-24
Qualifier Set Creation For Work Assignment Engine App 20140161248 - Steiner; Robert C. ; et al.	2014-06-12
Method and apparatus for assessing the status of work waiting for service Grant 8,751,274 - Flockhart , et al. June 10, 2	2014-06-10
Method and apparatus for supporting individualized selection rules for resource allocation Grant 8,738,412 - Flockhart , et al. May 27, 2	2014-05-27
Risks for waiting for well-matched Grant 8,718,269 - Kohler , et al. May 6, 2	2014-05-06
Analytics feedback and routing Grant 8,718,267 - Flockhart , et al. May 6, 2	2014-05-06
Customer service teaming Grant 8,718,268 - Steiner , et al. May 6, 2	2014-05-06
System And Method For Efficiently Managing Large Contact Centers App 20140119530 - Steiner; Robert C.	2014-05-01
System and method for efficiently managing large contact centers Grant 8,699,696 - Steiner April 15, 2	2014-04-15
Automatic call notification groups Grant 8,699,695 - Flockhart , et al. April 15, 2	2014-04-15
Qualifier set creation for work assignment engine Grant 8,688,684 - Steiner , et al. April 1, 2	2014-04-01
Risks For Waiting For Well-matched App 20140079210 - Kohler; Joylee ; et al.	2014-03-20
Scarce Resources Management App 20140082179 - Steiner; Robert C. ; et al.	2014-03-20
Multiple Simultaneous Contact Center Objectives App 20140081687 - Flockhart; Andrew D. ; et al.	2014-03-20
Incorporating Interactive Voice Response Functions Into A Work Assignment Engine Script App 20140079193 - Steiner; Robert C.	2014-03-20
Automatic Call Notification Groups App 20140079209 - Flockhart; Andrew D. ; et al.	2014-03-20
System, Method, And Apparatus For Determining Effectiveness Of Advanced Call Center Routing Algorithms App 20140079211 - Flockhart; Andrew D. ; et al.	2014-03-20
Work Assignment Through Merged Selection Mechanisms App 20140081689 - Steiner; Robert C. ; et al.	2014-03-20
Automated mechanism for populating and maintaining data structures in a queueless contact center Grant 8,670,550 - Flockhart , et al. March 11, 2	2014-03-11
Mechanism for multisite service state description Grant 8,644,491 - Flockhart , et al. February 4, 2	2014-02-04
One-to-one matching in a contact center Grant 8,634,543 - Flockhart , et al. January 21, 2	2014-01-21
Work assignment deferment during periods of agent surplus Grant 8,634,541 - Flockhart , et al. January 21, 2	2014-01-21
View and metrics for a queueless contact center Grant 8,619,968 - Flockhart , et al. December 31, 2	2013-12-31
Interrupting auxiliary agents Grant 8,577,017 - Flockhart , et al. November 5, 2	2013-11-05
Work Assignment Deferment During Periods Of Agent Surplus App 20130287202 - Flockhart; Andrew D. ; et al.	2013-10-31
Multi-tasking Relief App 20130279685 - Kohler; Joylee ; et al.	2013-10-24
Qualifier Set Creation For Work Assignment Engine App 20130268546 - Steiner; Robert C. ; et al.	2013-10-10
Adaptive Estimated Wait Time Predictor App 20130223619 - Kohler; Joylee ; et al.	2013-08-29
Adjustment Of Contact Routing Decisions To Reward Agent Behavior App 20130223610 - Kohler; Joylee ; et al.	2013-08-29
Customer Service Teaming App 20130223617 - Steiner; Robert C. ; et al.	2013-08-29
Context-based Dynamic Adjustment To Pacing Algorithm App 20130223608 - Flockhart; Andrew D. ; et al.	2013-08-29
Dynamic Adjustment Of Multi-dimensional Routing Rule App 20130223612 - Flockhart; Andrew D. ; et al.	2013-08-29
Break Injection At Work Assignment Engine Of Contact Center App 20130223611 - Kohler; Joylee ; et al.	2013-08-29
True Geo-redundant Hot-standby Server Architecture App 20130212205 - Flockhart; Andrew D. ; et al.	2013-08-15
Customized algorithm and method of mixing multiple different algorithms Grant 8,504,717 - Steiner August 6, 2	2013-08-06
Grouping of contact center agents Grant 8,488,772 - Fagundes , et al. July 16, 2	2013-07-16
Flow through call control Grant 8,437,266 - Steiner May 7, 2	2013-05-07
Switching Routing Algorithms To Optimize Satisfaction Of Long-term Commitments App 20130085791 - Flockhart; Andrew D. ; et al.	2013-04-04
Interrupting Auxiliary Agents App 20130083915 - Flockhart; Andrew D. ; et al.	2013-04-04
Analytics Feedback And Routing App 20130083916 - Flockhart; Andrew D. ; et al.	2013-04-04
Bidding work assignment on conference/subscribe RTP clearing house Grant 8,385,533 - Flockhart , et al. February 26, 2	2013-02-26
Variable compression queue Grant 8,369,324 - Breight , et al. February 5, 2	2013-02-05
Agent Skill Promotion And Demotion Based On Contact Center State App 20130022194 - Flockhart; Andrew D. ; et al.	2013-01-24
System And Method For Scheduling Based On Service Completion Objectives App 20130013359 - Kohler; Joylee E. ; et al.	2013-01-10
Goal-based Estimated Wait Time App 20120321073 - Flockhart; Andrew D. ; et al.	2012-12-20
Grouping Of Contact Center Agents App 20120300920 - Fagundes; Luciano Godoy ; et al.	2012-11-29
Dynamic Work Assignment Strategies Based On Multiple Aspects Of Agent Proficiency App 20120278136 - Flockhart; Andrew D. ; et al.	2012-11-01
Signaling using binary form of SIP messages Grant 8,285,858 - Balasaygun , et al. October 9, 2	2012-10-09
Dynamic work assignment strategies based on multiple aspects of agent proficiency Grant 8,234,141 - Flockhart , et al. July 31, 2	2012-07-31
Predicted Percent Service Level App 20120134487 - Flockhart; Andrew D. ; et al.	2012-05-31
Mechanisms for temporal building and parsing SIP messages Grant 8,108,556 - Gillespie , et al. January 31, 2	2012-01-31
Method and apparatus for assessing the status of work waiting for service Grant 8,094,804 - Flockhart , et al. January 10, 2	2012-01-10
View And Metrics For A Queueless Contact Center App 20110255685 - Flockhart; Andrew D. ; et al.	2011-10-20
One-to-one Matching In A Contact Center App 20110255683 - Flockhart; Andrew D. ; et al.	2011-10-20
Automated Mechanism For Populating And Maintaining Data Structures In A Queueless Contact Center App 20110255684 - Flockhart; Andrew D. ; et al.	2011-10-20
High Performance Queueless Contact Center App 20110255682 - Flockhart; Andrew D. ; et al.	2011-10-20
Bitmaps For Next Generation Contact Center App 20110255681 - Flockhart; Andrew D. ; et al.	2011-10-20
Apparatus and method for call center call-back Grant 8,036,682 - Davis , et al. October 11, 2	2011-10-11
Wait time predictor for long shelf-life work Grant 7,949,123 - Flockhart , et al. May 24, 2	2011-05-24
Method and apparatus for the simultaneous delivery of multiple contacts to an agent Grant 7,949,121 - Flockhart , et al. May 24, 2	2011-05-24
Customized Algorithm And Method Of Mixing Multiple Different Algorithms App 20110078329 - Steiner; Robert C.	2011-03-31
Bidding Work Assignment On Conference/subscribe Rtp Clearing House App 20110071879 - Flockhart; Andrew D. ; et al.	2011-03-24
Flow Through Call Control App 20110051605 - Steiner; Robert C.	2011-03-03
Mechanism For Multisite Service State Description App 20110047002 - Flockhart; Andrew D. ; et al.	2011-02-24
Mechanism For Fast Evaluation Of Policies In Work Assignment App 20110044320 - Flockhart; Andrew D. ; et al.	2011-02-24
Mechanisms For Temporal Building And Parsing Sip Messages App 20100325312 - Gillespie; Donald E. ; et al.	2010-12-23
Signaling Using Binary Form Of Sip Messages App 20100325291 - Balasaygun; Mehmet C. ; et al.	2010-12-23
Grid-based Contact Center App 20100296417 - Steiner; Robert C.	2010-11-25
Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal Grant 7,770,175 - Flockhart , et al. August 3, 2	2010-08-03
Method and apparatus for scheduling tasks Grant 7,500,241 - Flockhart , et al. March 3, 2	2009-03-03
Issue or transaction tracking by using presence information and instant messaging App 20080294447 - Steiner; Robert C.	2008-11-27
Method And Apparatus For Assessing The Status Of Work Waiting For Service App 20080275751 - Flockhart; Andrew D. ; et al.	2008-11-06
Method And Apparatus For Assessing The Status Of Work Waiting For Service App 20080275752 - Flockhart; Andrew D. ; et al.	2008-11-06
Method And Apparatus For Assessing The Status Of Work Waiting For Service App 20080275766 - Flockhart; Andrew D. ; et al.	2008-11-06
Method and apparatus for graphically manipulating data tables Grant 7,239,316 - Cox , et al. July 3, 2	2007-07-03
Method and apparatus for supporting individualized selection rules for resource allocation App 20060015388 - Flockhart; Andrew D. ; et al.	2006-01-19
Method and apparatus for assessing the status of work waiting for service App 20050071211 - Flockhart, Andrew D. ; et al.	2005-03-31
Contact center resource allocation based on work bidding/auction App 20050071241 - Flockhart, Andrew D. ; et al.	2005-03-31
Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal App 20050071844 - Flockhart, Andrew D. ; et al.	2005-03-31
Method and apparatus for business time computation in a resource allocation system App 20050071212 - Flockhart, Andrew D. ; et al.	2005-03-31
Automated workflow method for assigning work items to resources Grant 6,707,903 - Burok , et al. March 16, 2	2004-03-16
Pointers that are relative to their own present locations Grant 6,625,718 - Steiner September 23, 2	2003-09-23
Automated workflow method for assigning work items to resources App 20030152212 - Burok, Didina ; et al.	2003-08-14
Translation of an initially-unknown message Grant 5,960,382 - Steiner September 28, 1	1999-09-28