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Method And System For Facilitating A Provisioning Of Advertisements To Customers App 20210350419 - Kannan; Pallipuram V. ;   et al. | 2021-11-11 |
Method For Personalizing Customer Interaction Experiences By Routing To Customer Interaction Channels App 20200013071 - Sri; R. Mathangi ;   et al. | 2020-01-09 |
Method and apparatus for improving goal-directed textual conversations between agents and customers Grant 10,484,541 - Kannan , et al. Nov | 2019-11-19 |
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Categorization of user interactions into predefined hierarchical categories Grant 10,311,377 - Vijayaraghavan , et al. | 2019-06-04 |
Stage-wise analysis of text-based interactions Grant 10,225,405 - Sri , et al. | 2019-03-05 |
Method And Apparatus For Improving Goal-directed Textual Conversations Between Agents And Customers App 20180359361 - KANNAN; Pallipuram V. ;   et al. | 2018-12-13 |
Method and apparatus for improving goal-directed textual conversations between agents and customers Grant 10,038,786 - Kannan , et al. July 31, 2 | 2018-07-31 |
Stage-wise Analysis Of Text-based Interactions App 20180167508 - SRI; R. Mathangi ;   et al. | 2018-06-14 |
Method And Apparatus For Serving Online Communities Of Users App 20180129512 - SINGH; Bhupinder ;   et al. | 2018-05-10 |
Stage-wise analysis of text-based interactions Grant 9,894,207 - Sri , et al. February 13, 2 | 2018-02-13 |
Method And Apparatus For Facilitating A Provisioning Of Advertisements To Customers App 20170364965 - KANNAN; Pallipuram V. ;   et al. | 2017-12-21 |
Method And Apparatus For Building Prediction Models From Customer Web Logs App 20170270416 - SRI; R. Mathangi ;   et al. | 2017-09-21 |
Stage-wise Analysis Of Text-based Interactions App 20170214796 - SRI; R. Mathangi ;   et al. | 2017-07-27 |
Categorization Of User Interactions Into Predefined Hierarchical Categories App 20170178033 - VIJAYARAGHAVAN; Ravi ;   et al. | 2017-06-22 |
Method And Apparatus For Engaging Users On Enterprise Interaction Channels App 20170154495 - SRI; R. Mathangi ;   et al. | 2017-06-01 |
Stage-wise analysis of text-based interactions Grant 9,652,793 - Sri , et al. May 16, 2 | 2017-05-16 |
Categorization of user interactions into predefined hierarchical categories Grant 9,626,629 - Vijayaraghavan , et al. April 18, 2 | 2017-04-18 |
Method and apparatus for analyzing leakage from chat to voice Grant 9,621,725 - Sri April 11, 2 | 2017-04-11 |
Tracking of near conversions in user engagements Grant 9,600,828 - Sri , et al. March 21, 2 | 2017-03-21 |
Method And System For Effecting Customer Value Based Customer Interaction Management App 20160342911 - KANNAN; Pallipuram V. ;   et al. | 2016-11-24 |
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Method And Apparatus For Analyzing Leakage From Chat To Voice App 20160241714 - SRI; R. Mathangi | 2016-08-18 |
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Method And Apparatus For Personalizing Customer Interaction Experiences App 20150254675 - KANNAN; Pallipuram V. ;   et al. | 2015-09-10 |
Method And Apparatus For Improving Goal-directed Textual Conversations Between Agents And Customers App 20150256675 - SRI; R. Mathangi ;   et al. | 2015-09-10 |
Method And Apparatus For Analyzing Leakage From Chat To Voice App 20150237206 - SRI; R. Mathangi ;   et al. | 2015-08-20 |
Method and apparatus for analyzing leakage from chat to voice Grant 9,055,148 - Sri , et al. June 9, 2 | 2015-06-09 |
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Segregation Of Chat Sessions Based On User Query App 20140222528 - CHANG; Andrew ;   et al. | 2014-08-07 |
Method And Apparatus For Analyzing Leakage From Chat To Voice App 20140192971 - SRI; R. Mathangi ;   et al. | 2014-07-10 |
Determining Product Categories By Mining Interaction Data In Chat Transcripts App 20140195562 - HARDENIYA; Nitin Kumar ;   et al. | 2014-07-10 |
Tracking Of Near Conversions In User Engagements App 20140195298 - SRI; R. Mathangi ;   et al. | 2014-07-10 |
Stage-wise Analysis Of Text-based Interactions App 20140195378 - SRI; R. Mathangi ;   et al. | 2014-07-10 |
Method And Apparatus For Optimizing Web And Mobile Self-serve Apps App 20130282595 - VIJAYARAGHAVAN; Ravi ;   et al. | 2013-10-24 |