Spottiswoode; S. James P.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Spottiswoode; S. James P..The latest application filed is for "call mapping systems and methods using variance algorithm (va) and/or distribution compensation".

Company Profile

7.39.35

Spottiswoode; S. James P. - Beverly Hills CA

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20220141339 - Spottiswoode; S. James P. ; et al.	2022-05-05
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20220141340 - Spottiswoode; S. James P. ; et al.	2022-05-05
Estimating agent performance in a call routing center system Grant RE48,896 - Chishti , et al. January 18, 2	2022-01-18
Estimating agent performance in a call routing center system Grant RE48,860 - Chishti , et al. December 21, 2	2021-12-21
Estimating agent performance in a call routing center system Grant RE48,846 - Chishti , et al. December 7, 2	2021-12-07
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20210234963 - SPOTTISWOODE; S. James P. ; et al.	2021-07-29
Call Mapping Systems And Methods Using Bayesian Mean Regression (bmr) App 20210203783 - SPOTTISWOODE; S. James P. ; et al.	2021-07-01
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation Grant 10,992,812 - Spottiswoode , et al. April 27, 2	2021-04-27
Call mapping systems and methods using bayesian mean regression (BMR) Grant 10,979,569 - Spottiswoode , et al. April 13, 2	2021-04-13
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20200288017 - SPOTTISWOODE; S. James P. ; et al.	2020-09-10
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation Grant 10,666,805 - Spottiswoode , et al.	2020-05-26
Pooling callers for matching to agents based on pattern matching algorithms Grant 10,567,586 - Xie , et al. Feb	2020-02-18
Call Mapping Systems And Methods Using Bayesian Mean Regression (bmr) App 20190281160 - SPOTTISWOODE; S. James P. ; et al.	2019-09-12
Call mapping systems and methods using bayesian mean regression (BMR) Grant 10,334,107 - Spottiswoode , et al.	2019-06-25
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20190098138 - SPOTTISWOODE; S. James P. ; et al.	2019-03-28
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation Grant 10,142,479 - Spottiswoode , et al. Nov	2018-11-27
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation Grant 10,044,867 - Spottiswoode , et al. August 7, 2	2018-08-07
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation Grant 9,699,314 - Spottiswoode , et al. July 4, 2	2017-07-04
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation Grant 9,686,411 - Spottiswoode , et al. June 20, 2	2017-06-20
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation Grant 9,277,055 - Spottiswoode , et al. March 1, 2	2016-03-01
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20150381810 - SPOTTISWOODE; S. James P. ; et al.	2015-12-31
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20150326724 - SPOTTISWOODE; S. James P. ; et al.	2015-11-12
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20150304496 - SPOTTISWOODE; S. James P. ; et al.	2015-10-22
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20150304497 - SPOTTISWOODE; S. James P. ; et al.	2015-10-22
Call Mapping Systems And Methods Using Bayesian Mean Regression (bmr) App 20150271332 - SPOTTISWOODE; S. James P. ; et al.	2015-09-24
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20150124955 - SPOTTISWOODE; S. James P. ; et al.	2015-05-07
Call mapping systems and methods using bayesian mean regression (BMR) Grant 9,025,757 - Spottiswoode , et al. May 5, 2	2015-05-05
Routing callers from a set of callers based on caller data Grant 8,903,079 - Xie , et al. December 2, 2	2014-12-02
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation Grant 8,879,715 - Spottiswoode , et al. November 4, 2	2014-11-04
Probability multiplier process for call center routing Grant 8,781,100 - Spottiswoode , et al. July 15, 2	2014-07-15
Predicted call time as routing variable in a call routing center system Grant 8,750,488 - Spottiswoode , et al. June 10, 2	2014-06-10
Systems and methods for routing callers to an agent in a contact center Grant 8,737,595 - Chishti , et al. May 27, 2	2014-05-27
Systems and methods for routing callers to an agent in a contact center Grant 8,731,178 - Chishti , et al. May 20, 2	2014-05-20
Estimating agent performance in a call routing center system Grant 8,724,797 - Chishti , et al. May 13, 2	2014-05-13
Call routing methods and systems based on multiple variable standardized scoring Grant 8,718,271 - Spottiswoode May 6, 2	2014-05-06
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation App 20140119533 - SPOTTISWOODE; S. James P. ; et al.	2014-05-01
Separate matching models based on type of phone associated with a caller Grant 8,712,821 - Spottiswoode April 29, 2	2014-04-29
Precalculated caller-agent pairs for a call center routing system Grant 8,699,694 - Chishti , et al. April 15, 2	2014-04-15
Jumping callers held in queue for a call center routing system Grant 8,670,548 - Xie , et al. March 11, 2	2014-03-11
Separate pattern matching algorithms and computer models based on available caller data Grant 8,634,542 - Spottiswoode , et al. January 21, 2	2014-01-21
Call Mapping Systems And Methods Using Bayesian Mean Regression (bmr) App 20130251138 - SPOTTISWOODE; S. James P. ; et al.	2013-09-26
Systems And Methods For Routing Callers To An Agent In A Contact Center App 20130216036 - CHISHTI; Zia ; et al.	2013-08-22
Systems and methods for routing callers to an agent in a contact center Grant 8,433,597 - Chishti , et al. April 30, 2	2013-04-30
Systems And Methods For Routing Callers To An Agent In A Contact Center App 20130101109 - CHISHTI; Zia ; et al.	2013-04-25
Selective mapping of callers in a call-center routing system based on individual agent settings Grant 8,295,471 - Spottiswoode , et al. October 23, 2	2012-10-23
Predicted Call Time As Routing Variable In A Call Routing Center System App 20120224680 - SPOTTISWOODE; S. James P. ; et al.	2012-09-06
Precalculated Caller-agent Pairs For A Call Center Routing System App 20120051537 - Chishti; Zia ; et al.	2012-03-01
Estimating Agent Performance In A Call Routing Center System App 20120051536 - CHISHTI; Zia ; et al.	2012-03-01
Selective Mapping Of Callers In A Call-center Routing System Based On Individual Agent Settings App 20100183138 - SPOTTISWOODE; S. James P. ; et al.	2010-07-22
Separate Pattern Matching Algorithms And Computer Models Based On Available Caller Data App 20100142698 - Spottiswoode; S. James P. ; et al.	2010-06-10
Time To Answer Selector And Advisor For Call Routing Center App 20100111288 - Afzal; Hassan ; et al.	2010-05-06
Pooling Callers For Matching To Agents Based On Pattern Matching Algorithms App 20100111287 - Xie; Qiaobing ; et al.	2010-05-06
Routing Callers To Agents Based On Personality Data Of Agents App 20100020959 - SPOTTISWOODE; S. James P.	2010-01-28
Routing Callers To Agents Based On Time Effect Data App 20100020961 - SPOTTISWOODE; S. James P.	2010-01-28
Probability Multiplier Process For Call Center Routing App 20090323921 - SPOTTISWOODE; S. James P. ; et al.	2009-12-31
Skipping A Caller In Queue For A Call Routing Center App 20090232294 - XIE; Qiaobing ; et al.	2009-09-17
Routing callers from a set of callers based on caller data App 20090190744 - Xie; Qiaobing ; et al.	2009-07-30
Routing callers out of queue order for a call center routing system App 20090190750 - Xie; Qiaobing ; et al.	2009-07-30
Call Routing Methods And Systems Based On Multiple Variable Standardized Scoring App 20090190747 - SPOTTISWOODE; S. James P.	2009-07-30
Jumping callers held in queue for a call center routing system App 20090190749 - Xie; Qiaobing ; et al.	2009-07-30
Separate Matching Models Based On Type Of Phone Associated With A Caller App 20090190743 - SPOTTISWOODE; S. James P.	2009-07-30
Pooling Callers For A Call Center Routing System App 20090190745 - Xie; Qiaobing ; et al.	2009-07-30
Systems And Methods For Routing Callers To An Agent In A Contact Center App 20090190748 - Chishti; Zia ; et al.	2009-07-30

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