loadpatents
Patent applications and USPTO patent grants for Skiba; David.The latest application filed is for "communication systems for multi-source robot control".
Patent | Date |
---|---|
Communication systems for multi-source robot control Grant 11,120,410 - Skiba , et al. September 14, 2 | 2021-09-14 |
Selection of robot operation mode from determined compliance with a security criteria Grant 11,093,590 - Erhart , et al. August 17, 2 | 2021-08-17 |
Communication Systems For Multi-source Robot Control App 20210209563 - Skiba; David ;   et al. | 2021-07-08 |
Location enhancements for mobile messaging Grant 11,049,141 - Skiba , et al. June 29, 2 | 2021-06-29 |
System and method for generating and communicating communication components over a messaging channel Grant 10,893,008 - Krishnaswamy , et al. January 12, 2 | 2021-01-12 |
Automatic cloud capacity adjustment Grant 10,873,538 - Matula , et al. December 22, 2 | 2020-12-22 |
Command and control of a robot by a contact center with third-party monitoring Grant 10,866,585 - Erhart , et al. December 15, 2 | 2020-12-15 |
Live assist Grant 10,810,599 - Skiba , et al. October 20, 2 | 2020-10-20 |
Optimal resource and channel selection Grant 10,785,371 - McCormack , et al. Sept | 2020-09-22 |
Systems And Methods For Compiling And Dynamically Updating A Collection Of Frequently Asked Questions App 20200218747 - Klemm; Reinhard ;   et al. | 2020-07-09 |
System and method for generating a rich persistent conversation history using a communication protocol Grant 10,706,235 - Krishnaswamy , et al. | 2020-07-07 |
Three-dimensional generalized space Grant 10,656,782 - Seligmann , et al. | 2020-05-19 |
System And Method For Generating A Rich Persistent Conversation History Using A Communication Protocol App 20200142958 - Krishnaswamy; Venkatesh ;   et al. | 2020-05-07 |
Systems and methods for compiling and dynamically updating a collection of frequently asked questions Grant 10,621,218 - Klemm , et al. | 2020-04-14 |
Contact center delivery in-building homing service Grant 10,621,539 - Matula , et al. | 2020-04-14 |
Semantic translation model training Grant 10,599,765 - Skiba , et al. | 2020-03-24 |
System And Method For Generating And Communicating Communication Components Over A Messaging Channel App 20200076750 - Krishnaswamy; Venkatesh ;   et al. | 2020-03-05 |
Public non-company controlled social forum response method Grant 10,475,042 - Skiba , et al. Nov | 2019-11-12 |
Organizing speech search results Grant 10,474,706 - Holmes , et al. Nov | 2019-11-12 |
Temporary access of a user profile Grant 10,462,151 - McCormack , et al. Oc | 2019-10-29 |
Social messaging hold and wait treatment systems Grant 10,425,363 - Skiba , et al. Sept | 2019-09-24 |
Selection of robot operation mode from determined compliance with a security criteria Grant 10,410,007 - Erhart , et al. Sept | 2019-09-10 |
Integration of real-time and non-real-time communications Grant 10,404,646 - Balasaygun , et al. Sep | 2019-09-03 |
Service robot assessment and operation Grant 10,350,757 - Erhart , et al. July 16, 2 | 2019-07-16 |
Command And Control Of A Robot By A Contact Center With Third-party Monitoring App 20190146483 - Erhart; George ;   et al. | 2019-05-16 |
Three-dimensional Generalized Space App 20190121516 - Seligmann; Doree Duncan ;   et al. | 2019-04-25 |
Delivering in-home customer service via multiple channels Grant 10,257,581 - Ordille , et al. | 2019-04-09 |
Command and control of a robot by a contact center with third-party monitoring Grant 10,216,182 - Erhart , et al. Feb | 2019-02-26 |
Contact center delivery in-building homing service Grant 10,210,472 - Matula , et al. Feb | 2019-02-19 |
Three-dimensional generalized space Grant 10,203,839 - Seligmann , et al. Feb | 2019-02-12 |
Kiosk escalation Grant 10,198,760 - Erhart , et al. Fe | 2019-02-05 |
On-call sharing of social media context and content Grant 10,135,983 - Klemm , et al. November 20, 2 | 2018-11-20 |
Operational parameters Grant 10,124,491 - Erhart , et al. November 13, 2 | 2018-11-13 |
Contact Center Delivery In-building Homing Service App 20180315006 - Matula; Valentine C. ;   et al. | 2018-11-01 |
Communication Systems For Multi-source Robot Control App 20180276622 - Skiba; David ;   et al. | 2018-09-27 |
Agent-initiated automated co-browse Grant 10,069,973 - Skiba , et al. September 4, 2 | 2018-09-04 |
Conversational Commerce Platform App 20180240162 - Krishnaswamy; Venkatesh ;   et al. | 2018-08-23 |
Service robot communication systems and system self-configuration Grant 10,040,201 - Matula , et al. August 7, 2 | 2018-08-07 |
Communication systems for multi-source robot control Grant 10,032,137 - Skiba , et al. July 24, 2 | 2018-07-24 |
System initiated dialog adjustment Grant 10,003,692 - Skiba , et al. June 19, 2 | 2018-06-19 |
Movement and interaction verification Grant 9,975,243 - Erhart , et al. May 22, 2 | 2018-05-22 |
System Initiated Dialog Adjustment App 20180115643 - SKIBA; DAVID ;   et al. | 2018-04-26 |
Social Messaging Hold And Wait Treatment Systems App 20180103149 - SKIBA; DAVID ;   et al. | 2018-04-12 |
Security surveillance via three-dimensional audio space presentation Grant 9,892,743 - Seligmann , et al. February 13, 2 | 2018-02-13 |
Ongoing text analysis to self-regulate network node allocations and contact center adjustments Grant 9,894,201 - Matula , et al. February 13, 2 | 2018-02-13 |
On-topic monitor Grant 9,894,206 - Skiba , et al. February 13, 2 | 2018-02-13 |
On-topic Monitor App 20180020095 - SKIBA; DAVID ;   et al. | 2018-01-18 |
Systems And Methods For Lifecycle Management Of Limited Duration Knowledge In Automated Interaction Systems App 20180018616 - SKIBA; DAVID ;   et al. | 2018-01-18 |
Skill change and routing correction Grant 9,866,696 - Skiba , et al. January 9, 2 | 2018-01-09 |
Social media processing with three-dimensional audio Grant 9,838,824 - Seligmann , et al. December 5, 2 | 2017-12-05 |
Organizing Speech Search Results App 20170329841 - Holmes; Wendy J. ;   et al. | 2017-11-16 |
Movement And Interaction Verification App 20170282365 - Erhart; George ;   et al. | 2017-10-05 |
Operational Parameters App 20170282375 - Erhart; George ;   et al. | 2017-10-05 |
Service Robot Assessment And Operation App 20170282371 - Erhart; George ;   et al. | 2017-10-05 |
Command And Control Of A Robot By A Contact Center With Third-party Monitoring App 20170285628 - Erhart; George ;   et al. | 2017-10-05 |
Communication Systems For Multi-source Robot Control App 20170286916 - Skiba; David ;   et al. | 2017-10-05 |
Authentication App 20170286651 - Erhart; George ;   et al. | 2017-10-05 |
Security App 20170286708 - Erhart; George ;   et al. | 2017-10-05 |
Service Robot Communication Systems And System Self-configuration App 20170282374 - Matula; Valentine C. ;   et al. | 2017-10-05 |
Command And Control Of A User-provided Robot By A Contact Center App 20170282362 - Erhart; George ;   et al. | 2017-10-05 |
Automatic Expansion And Derivative Tagging App 20170280099 - John; Ajita ;   et al. | 2017-09-28 |
Automatic expansion and derivative tagging Grant 9,774,825 - John , et al. September 26, 2 | 2017-09-26 |
Virtual machine implementation of multiple use context executing on a communication device Grant 9,736,675 - Erhart , et al. August 15, 2 | 2017-08-15 |
Integration Of Real-time And Non-real-time Communications App 20170214650 - Balasaygun; Mehmet ;   et al. | 2017-07-27 |
Unspoken sentiment Grant 9,715,492 - Skiba , et al. July 25, 2 | 2017-07-25 |
Security and retention tagging Grant 9,705,926 - John , et al. July 11, 2 | 2017-07-11 |
Secondary Validation For Fraud Prevention App 20170193505 - Erhart; George ;   et al. | 2017-07-06 |
Dynamic Interaction Pacing App 20170185945 - Matula; Valentine C. ;   et al. | 2017-06-29 |
Optimal Resource And Channel Selection App 20170180554 - McCORMACK; Tony ;   et al. | 2017-06-22 |
Establishing a social connection with a business during a conversation Grant 9,674,363 - Klemm , et al. June 6, 2 | 2017-06-06 |
Establishing a Social Connection with a Business During a Conversation App 20170149972 - Klemm; Reinhard ;   et al. | 2017-05-25 |
On-Call Sharing of Social Media Context and Content App 20170149971 - Klemm; Reinhard ;   et al. | 2017-05-25 |
Sharing Virtual Business Venues and Feedback with Social Connections App 20170148036 - Klemm; Reinhard ;   et al. | 2017-05-25 |
Temporary Access Of A User Profile App 20170142128 - McCORMACK; Tony ;   et al. | 2017-05-18 |
Aggregated multi-topic agent desktop Grant 9,635,175 - Skiba , et al. April 25, 2 | 2017-04-25 |
Stateful Tags App 20170109351 - John; Ajita ;   et al. | 2017-04-20 |
Social Media Integration In Omni-channel Customer Issue Resolution App 20170098282 - Klemm; Reinhard ;   et al. | 2017-04-06 |
Silence density models Grant 9,602,666 - Ponting , et al. March 21, 2 | 2017-03-21 |
Partial Task Assignment For Stall Routing App 20170064082 - Matula; Valentine C. ;   et al. | 2017-03-02 |
Agent-initiated Automated Co-browse App 20170064079 - Skiba; David ;   et al. | 2017-03-02 |
Security And Retention Tagging App 20170048275 - John; Ajita ;   et al. | 2017-02-16 |
Three-dimensional Generalized Space App 20170038943 - Seligmann; Doree Duncan ;   et al. | 2017-02-09 |
Security Surveillance Via Three-dimensional Audio Space Presentation App 20170040028 - Seligmann; Doree Duncan ;   et al. | 2017-02-09 |
Social Media Processing With Three-dimensional Audio App 20170041730 - Seligmann; Doree Duncan ;   et al. | 2017-02-09 |
Mechanism for computing and using contextualized social media scores Grant 9,552,397 - Klemm , et al. January 24, 2 | 2017-01-24 |
Anti-trending Grant 9,542,455 - Skiba , et al. January 10, 2 | 2017-01-10 |
Reference Validity Checker App 20170004178 - Ponting; Keith ;   et al. | 2017-01-05 |
Collective Dynamics App 20160379153 - Matula; Valentine C. ;   et al. | 2016-12-29 |
Optimization in workforce management using work assignment engine data Grant 9,531,880 - Erhart , et al. December 27, 2 | 2016-12-27 |
Contact Center Delivery In-building Homing Service App 20160350702 - Matula; Valentine C. ;   et al. | 2016-12-01 |
Automatic Cloud Capacity Adjustment App 20160330131 - Matula; Valentine C. ;   et al. | 2016-11-10 |
Silence Density Models App 20160301803 - Ponting; Keith ;   et al. | 2016-10-13 |
System And Method For Compiling And Dynamically Updating A Collection Of Frequently Asked Questions App 20160292204 - Klemm; Reinhard ;   et al. | 2016-10-06 |
Pre-login Agent Monitoring App 20160286047 - Matula; Valentine C. ;   et al. | 2016-09-29 |
Automated Coordinated Co-browsing With Text Chat Services App 20160283995 - Matula; Valentine C. ;   et al. | 2016-09-29 |
Codec sequence detection Grant 9,456,075 - Ponting , et al. September 27, 2 | 2016-09-27 |
Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication Grant 9,454,760 - Klemm , et al. September 27, 2 | 2016-09-27 |
Social media provocateur detection and mitigation Grant 9,451,085 - Skiba , et al. September 20, 2 | 2016-09-20 |
Pseudo agent matching Grant 9,444,940 - Skiba , et al. September 13, 2 | 2016-09-13 |
Cross-lingual seeding of sentiment Grant 9,438,732 - Skiba , et al. September 6, 2 | 2016-09-06 |
Automatic negative question handling Grant 9,432,325 - Skiba , et al. August 30, 2 | 2016-08-30 |
Contact center delivery in-building homing service Grant 9,418,350 - Matula , et al. August 16, 2 | 2016-08-16 |
Delivering In-home Customer Service Via Multiple Channels App 20160227284 - Ordille; Joann J. ;   et al. | 2016-08-04 |
Context-aware social media disaster response and emergency management Grant 9,408,051 - Finney , et al. August 2, 2 | 2016-08-02 |
Data Lookup And Operator For Excluding Unwanted Speech Search Results App 20160210353 - Holmes; Wendy J. ;   et al. | 2016-07-21 |
Cross-domain topic expansion Grant 9,378,459 - Skiba , et al. June 28, 2 | 2016-06-28 |
Automated Responses To Projected Contact Center Agent Fatigue And Burnout App 20160180277 - Skiba; David ;   et al. | 2016-06-23 |
Skill Change And Routing Correction App 20160182719 - Skiba; David ;   et al. | 2016-06-23 |
Codec Sequence Detection App 20160105543 - Ponting; Keith ;   et al. | 2016-04-14 |
Contact Center Delivery In-building Homing Service App 20160104098 - Matula; Valentine C. ;   et al. | 2016-04-14 |
Agent Quality And Performance Monitoring Based On Non-primary Skill Evaluation App 20160098663 - Skiba; David ;   et al. | 2016-04-07 |
Flowing Skill Request Vectors To Workforce Hiring Tools App 20160098665 - Skiba; David ;   et al. | 2016-04-07 |
Agent Non-primary Skill Improvement Training Method App 20160100059 - Skiba; David ;   et al. | 2016-04-07 |
Team Workforce Assignment App 20160034841 - Matula; Valentine C. ;   et al. | 2016-02-04 |
Answer based agent routing and display method Grant 9,247,061 - Erhart , et al. January 26, 2 | 2016-01-26 |
Contact center agent training trajectory Grant 9,232,064 - Skiba , et al. January 5, 2 | 2016-01-05 |
Derivative Network Profile For Customer Interactions App 20150379527 - Skiba; David ;   et al. | 2015-12-31 |
Optimization In Workforce Managment Using Work Assignment Engine Data App 20150358468 - Erhart; George ;   et al. | 2015-12-10 |
Hybrid Cloud Encryption Method App 20150348050 - Erhart; George ;   et al. | 2015-12-03 |
Public Non-company Controlled Social Forum Response Method App 20150324805 - Skiba; David ;   et al. | 2015-11-12 |
Staff Work Assignment And Allocation App 20150324727 - Erhart; George ;   et al. | 2015-11-12 |
Kiosk Escalation App 20150302499 - Erhart; George ;   et al. | 2015-10-22 |
Live Assist App 20150287039 - Skiba; David ;   et al. | 2015-10-08 |
Social media identity discovery and mapping for banking and government Grant 9,152,681 - Erhart , et al. October 6, 2 | 2015-10-06 |
Mechanism For Computing And Using Contextualized Social Media Scores App 20150261756 - Klemm; Reinhard P. ;   et al. | 2015-09-17 |
Location Sensing And Response For Mobile Messaging App 20150262237 - Skiba; David ;   et al. | 2015-09-17 |
Location Enhancements For Mobile Messaging App 20150264176 - Skiba; David ;   et al. | 2015-09-17 |
Connection Of Persons And Things Via Mobile Messaging Privacy/security Broker System App 20150264148 - Skiba; David ;   et al. | 2015-09-17 |
Social media identity discovery and mapping Grant 9,092,492 - Erhart , et al. July 28, 2 | 2015-07-28 |
Identification Of Multi-channel Connections To Predict Estimated Wait Time App 20150206092 - Erhart; George ;   et al. | 2015-07-23 |
Escalation Detection And Monitoring App 20150181039 - Erhart; George ;   et al. | 2015-06-25 |
System And Method For Providing Actionable Input Based On Social Media App 20150170152 - Shaffer; Shmuel ;   et al. | 2015-06-18 |
Impact Prediction Of Social Media Interaction App 20150172145 - Skiba; David ;   et al. | 2015-06-18 |
Anti-trending App 20150161216 - Skiba; David ;   et al. | 2015-06-11 |
Natural Language Processing (nlp) And Natural Language Generation (nlg) Based On User Context For Enhanced Contact Center Communication App 20150163358 - Klemm; Reinhard ;   et al. | 2015-06-11 |
Pseudo Agent Matching App 20150139416 - Skiba; David ;   et al. | 2015-05-21 |
Aggregated Multi-topic Agent Desktop App 20150139415 - Skiba; David ;   et al. | 2015-05-21 |
Deep Language Attribute Analysis App 20150134325 - Skiba; David ;   et al. | 2015-05-14 |
Method For Determining Response Channel For A Contact Center From Historic Social Media Postings App 20150127558 - Erhart; George ;   et al. | 2015-05-07 |
Dialog compatability Grant 9,020,135 - Skiba , et al. April 28, 2 | 2015-04-28 |
Unspoken Sentiment App 20150073775 - Skiba; David ;   et al. | 2015-03-12 |
Automatic Domain Sentiment Expansion App 20150073774 - Becker; Lee ;   et al. | 2015-03-12 |
Dialog reorder Grant 8,964,962 - Skiba , et al. February 24, 2 | 2015-02-24 |
Semantic Translation Model Training App 20150006143 - Skiba; David ;   et al. | 2015-01-01 |
Cross-Domain Topic Expansion App 20150006460 - Skiba; David ;   et al. | 2015-01-01 |
Context-aware Social Media Disaster Response And Emergency Management App 20140359008 - Finney; Peter ;   et al. | 2014-12-04 |
Prioritization And Time Allocation By Customer Service Agents App 20140321633 - Erhart; George ;   et al. | 2014-10-30 |
Contact center trend analysis and process altering system and method Grant 8,867,730 - Erhart , et al. October 21, 2 | 2014-10-21 |
Social Media Provocateur Detection And Mitigation App 20140304343 - Skiba; David ;   et al. | 2014-10-09 |
Cross-lingual Seeding Of Sentiment App 20140303981 - Skiba; David ;   et al. | 2014-10-09 |
Dialog Compatability App 20140301540 - Skiba; David ;   et al. | 2014-10-09 |
Automatic Negative Question Handling App 20140297764 - Skiba; David ;   et al. | 2014-10-02 |
Answer Based Agent Routing And Display Method App 20140270145 - Erhart; George ;   et al. | 2014-09-18 |
Real-time probability based contact handling time Grant 8,837,705 - Erhart , et al. September 16, 2 | 2014-09-16 |
Method and apparatus for intelligent processing of suspend and resume operations in a call center Grant 8,824,646 - Erhart , et al. September 2, 2 | 2014-09-02 |
Securing a device based on atypical user behavior Grant 8,789,136 - Erhart , et al. July 22, 2 | 2014-07-22 |
Estimation of expected value for remaining work time for contact center agents Grant 8,724,796 - Erhart , et al. May 13, 2 | 2014-05-13 |
Pervasive contact center Grant 8,718,622 - Erhart , et al. May 6, 2 | 2014-05-06 |
Routing of contacts based on predicted escalation time Grant 8,644,487 - Erhart , et al. February 4, 2 | 2014-02-04 |
Social Media Identity Discovery And Mapping For Banking And Government App 20130254170 - Erhart; George ;   et al. | 2013-09-26 |
Conditioning responses to emotions of text communications Grant 8,478,826 - Erhart , et al. July 2, 2 | 2013-07-02 |
Social media language identification and routing Grant 8,331,550 - Erhart , et al. December 11, 2 | 2012-12-11 |
Social Media Identity Discovery And Mapping App 20120303659 - Erhart; George ;   et al. | 2012-11-29 |
Variable noise control threshold Grant 8,306,204 - Erhart , et al. November 6, 2 | 2012-11-06 |
System and method for generating queries Grant 8,301,619 - Erhart , et al. October 30, 2 | 2012-10-30 |
Real-time Probability Based Contact Handling Time App 20120257518 - Erhart; George ;   et al. | 2012-10-11 |
Pervasive Contact Center App 20120071145 - Erhart; George ;   et al. | 2012-03-22 |
Contact Center Trend Analysis and Process Altering System and Method App 20120051526 - ERHART; George ;   et al. | 2012-03-01 |
Routing Of Contacts Based On Predicted Escalation Time App 20120020471 - Erhart; George ;   et al. | 2012-01-26 |
Conditioning Responses To Emotions Of Text Communications App 20120011208 - ERHART; George ;   et al. | 2012-01-12 |
Method Of Agent Assisted Response To Social Media Interactions App 20110288897 - Erhart; George ;   et al. | 2011-11-24 |
Method Of Automatic Customer Satisfaction Monitoring Through Social Media App 20110276513 - Erhart; George ;   et al. | 2011-11-10 |
Variable Noise Control Threshold App 20110200183 - Erhart; George ;   et al. | 2011-08-18 |
Method And Apparatus For Overriding Apparent Geo-pod Attributes App 20110196714 - ERHART; George ;   et al. | 2011-08-11 |
Stalking Social Media Users To Maximize The Likelihood Of Immediate Engagement App 20110125826 - ERHART; George ;   et al. | 2011-05-26 |
Social Media Language Identification And Routing App 20110123015 - ERHART; George ;   et al. | 2011-05-26 |
Method For Discovering Customers To Fill Available Enterprise Resources App 20110125580 - Erhart; George ;   et al. | 2011-05-26 |
Social Media Contact Center Dialog System App 20110125697 - ERHART; George ;   et al. | 2011-05-26 |
Method For Determining Response Channel For A Contact Center From Historic Social Media Postings App 20110125793 - ERHART; George ;   et al. | 2011-05-26 |
Method For Determining Customer Value And Potential From Social Media And Other Public Data Sources App 20110125550 - Erhart; George ;   et al. | 2011-05-26 |
Virtual Machine Implementation Of Multiple Use Contexts App 20100293543 - Erhart; George ;   et al. | 2010-11-18 |
Pre-qualified Or History-based Customer Service App 20100235218 - ERHART; George ;   et al. | 2010-09-16 |
System and Method for Generating Queries App 20100211569 - Erhart; George ;   et al. | 2010-08-19 |
Method And Apparatus For Furlough, Leave, Closure, Sabbatical, Holiday, Or Vacation Geo-location Service App 20100153171 - ERHART; George ;   et al. | 2010-06-17 |
Method and apparatus for providing default media content to a calling party Grant 7,702,083 - Erhart , et al. April 20, 2 | 2010-04-20 |
Securing a Device Based on Atypical User Behavior App 20100056105 - Erhart; George ;   et al. | 2010-03-04 |
Method and Apparatus for Intelligent Processing of Suspend and Resume Operations in a Call Center App 20090161859 - Erhart; George W. ;   et al. | 2009-06-25 |
Method and apparatus for translating a classification system into a target language Grant 7,363,212 - Erhart , et al. April 22, 2 | 2008-04-22 |
Method and apparatus for validating agreement between textual and spoken representations of words Grant 7,346,151 - Erhart , et al. March 18, 2 | 2008-03-18 |
Method and apparatus for interactive voice processing with visual monitoring channel Grant 7,142,661 - Erhart , et al. November 28, 2 | 2006-11-28 |
Method and apparatus for providing default media content to a calling party App 20060193452 - Erhart; George W. ;   et al. | 2006-08-31 |
Method and apparatus for priority based audio mixing App 20060023900 - Erhart; George W. ;   et al. | 2006-02-02 |
Method and apparatus for natural language call routing using confidence scores App 20060025995 - Erhart; George W. ;   et al. | 2006-02-02 |
Method and apparatus for interactive voice processing with visual monitoring channel App 20050286707 - Erhart, George W. ;   et al. | 2005-12-29 |
Method and apparatus for translating a classification system into a target language App 20050228636 - Erhart, George W. ;   et al. | 2005-10-13 |
Estimation of expected value for remaining work time for contact center agents App 20050069119 - Erhart, George W. ;   et al. | 2005-03-31 |
Method and apparatus for validating agreement between textual and spoken representations of words App 20040264652 - Erhart, George W. ;   et al. | 2004-12-30 |
Method of implementing a VXML application into an IP device and an IP device having VXML capability App 20030202504 - Dhara, Krishna ;   et al. | 2003-10-30 |
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