Shtivelman; Yuri

Patent Applications and Registrations

Patent applications and USPTO patent grants for Shtivelman; Yuri.The latest application filed is for "skill-based real-time call routing in telephony systems".

Company Profile

0.24.22

Shtivelman; Yuri - Belmont CA
Shtivelman; Yuri - San Francisco CA

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method and apparatus for automatic network connection between a small business and a client Grant 7,756,109 - Shtivelman July 13, 2	2010-07-13
Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center Grant 7,668,171 - Bondarenko , et al. February 23, 2	2010-02-23
Method and apparatus for automatic network connection between a small business and a client Grant 7,602,766 - Shtivelman October 13, 2	2009-10-13
Initial routing of internet-protocol network telephone calls Grant 7,558,383 - Shtivelman , et al. July 7, 2	2009-07-07
Method and apparatus for providing an interactive home agent with access to call center functionality and resources Grant 7,372,956 - Kikinis , et al. May 13, 2	2008-05-13
Skill-Based Real-time Call Routing in Telephony Systems App 20080049929 - Miloslavsky; Alec ; et al.	2008-02-28
Dynamic Re-routing App 20080043975 - Miloslavsky; Alec ; et al.	2008-02-21
Apparatus and Methods for Coordinating Telephone and Data Communications App 20080043728 - Miloslavsky; Alec ; et al.	2008-02-21
System for Routing Electronic Mails App 20080046531 - Shtivelman; Yuri ; et al.	2008-02-21
Escalatory Reactive Call Routing App 20080043955 - Shtivelman; Yuri ; et al.	2008-02-21
Initial Routing of Internet-Protocol Network Telephone Calls App 20070071224 - Shtivelman; Yuri ; et al.	2007-03-29
Emergency call load management for call centers Grant 7,016,485 - Shtivelman March 21, 2	2006-03-21
Method and apparatus for auto-assisting agents in agent-hosted communications sessions Grant 6,922,689 - Shtivelman July 26, 2	2005-07-26
Method and apparatus for automatic network connection between a small business and a client App 20050141488 - Shtivelman, Yuri	2005-06-30
Method for estimating telephony system-queue waiting time in an agent level routing environment Grant 6,898,190 - Shtivelman , et al. May 24, 2	2005-05-24
Emergency call load management for call centers App 20050002516 - Shtivelman, Yuri	2005-01-06
Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center App 20040196856 - Bondarenko, Oleg ; et al.	2004-10-07
Emergency call load management for call centers Grant 6,788,781 - Shtivelman September 7, 2	2004-09-07
Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center Grant 6,724,764 - Bondarenko , et al. April 20, 2	2004-04-20
Rules and constraint based management of work App 20030158757 - Shtivelman, Yuri	2003-08-21
Method and apparatus for assigning agent-led chat sessions hosted by a communication center to available agents based on message load and agent skill-set Grant 6,535,492 - Shtivelman March 18, 2	2003-03-18
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center App 20030043832 - Anisimov, Nikolay ; et al.	2003-03-06
Method and system for completing incomplete addressing data sent to a communication device App 20020173300 - Shtivelman, Yuri ; et al.	2002-11-21
Systems and methods for visual access to voicemail App 20020154747 - Shtivelman, Yuri	2002-10-24
Systems and methods for visual access to voicemail App 20020154745 - Shtivelman, Yuri	2002-10-24
Method and apparatus for automatic network connection between a small business and a client App 20020136209 - Shtivelman, Yuri	2002-09-26
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center Grant 6,449,358 - Anisimov , et al. September 10, 2	2002-09-10
Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center App 20020105957 - Bondarenko, Oleg ; et al.	2002-08-08
Method And Apparatus For Assigning Agent-led Chat Sessions Hosted By A Commmunication Center To Available Agents Based On Message Load And Agent Skill-set App 20020060988 - SHTIVELMAN, YURI	2002-05-23
Method and apparatus for automatic network connection between a small business and a client Grant 6,393,015 - Shtivelman May 21, 2	2002-05-21
Method And Apparatus For Auto-assisting Agents In Agent-hosted Communications Sessions App 20020059164 - SHTIVELMAN, YURI	2002-05-16
Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center Grant 6,389,028 - Bondarenko , et al. May 14, 2	2002-05-14
Emergency Call Load Management For Call Centers App 20020054670 - SHTIVELMAN, YURI	2002-05-09
Method and apparatus for summarizing previous threads in a communication-center chat session Grant 6,346,952 - Shtivelman February 12, 2	2002-02-12
Transfer-connect telephony services utilizing automated audio systems App 20010053216 - Shtivelman, Yuri ; et al.	2001-12-20
Transfer-connect telephony services utilizing automated audio systems Grant 6,320,951 - Shtivelman , et al. November 20, 2	2001-11-20
Apparatus and methods enhancing call routing to and within call-centers App 20010040887 - Shtivelman, Yuri ; et al.	2001-11-15
Multimedia managing and prioritized queuing system integrated with intelligent routing capability Grant 6,263,066 - Shtivelman , et al. July 17, 2	2001-07-17
Internet call waiting Grant 6,259,692 - Shtivelman , et al. July 10, 2	2001-07-10
Method for estimating telephony system-queue waiting time in an agent level routing environment App 20010000458 - Shtivelman, Yuri ; et al.	2001-04-26
Method for estimating telephony system-queue waiting time in an agent level routing environment Grant 6,157,655 - Shtivelman December 5, 2	2000-12-05
Emergency call load management for call centers Grant 6,118,866 - Shtivelman September 12, 2	2000-09-12
Internet call waiting Grant 6,078,581 - Shtivelman , et al. June 20, 2	2000-06-20
Transfer-connect telephony services utilizing automated audio systems Grant 6,072,864 - Shtivelman , et al. June 6, 2	2000-06-06
Method and apparatus for providing an interactive home agent with access to call center functionality and resources Grant 5,960,073 - Kikinis , et al. September 28, 1	1999-09-28
Method and apparatus for determining agent availability based on level of uncompleted tasks Grant 5,926,539 - Shtivelman July 20, 1	1999-07-20

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