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Patent applications and USPTO patent grants for Shenkman; Grigory.The latest application filed is for "method for predictive routing of incoming transactions within a communication center according to potential profit analysis".
Patent | Date |
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Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit Analysis App 20090171752 - Galvin; Brian ;   et al. | 2009-07-02 |
Method And Apparatus For Providing Integrated Routing For Pstn And Ipnt Calls In A Call Center App 20020057674 - SHENKMAN, GRIGORY ;   et al. | 2002-05-16 |
Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center Grant 6,389,007 - Shenkman , et al. May 14, 2 | 2002-05-14 |
Method For Predictive Routing Of Incoming Calls Within A Communication Center According To History And Maximum Profit/contribution Analysis App 20010011228 - SHENKMAN, GRIGORY | 2001-08-02 |
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