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Intent-based question suggestion engine to advance a transaction conducted via a chatbot
Grant 11,392,647 - Asthana , et al. July 19, 2 | 2022-07-19 |
Customized Meeting Notes
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Query Routing For Bot-based Query Response
App 20220028378 - Jones; Steven Ware ; et al. | 2022-01-27 |
Rating customer representatives based on past chat transcripts
Grant 11,227,250 - Jones , et al. January 18, 2 | 2022-01-18 |
Measuring the effectiveness of individual customer representative responses in historical chat transcripts
Grant 11,210,677 - Jones , et al. December 28, 2 | 2021-12-28 |
Analyzing chat transcript data by classifying utterances into products, intents and clusters
Grant 11,170,173 - Mallette , et al. November 9, 2 | 2021-11-09 |
Natural language response improvement in machine assisted agents
Grant 11,157,707 - Jones , et al. October 26, 2 | 2021-10-26 |
Natural language response recommendation clustering for rapid retrieval
Grant 11,138,212 - Jauhari , et al. October 5, 2 | 2021-10-05 |
Technology for chat bot translation
Grant 11,095,578 - Jones , et al. August 17, 2 | 2021-08-17 |
Technology For Chat Bot Translation
App 20210184995 - Jones; Steven Ware ; et al. | 2021-06-17 |
Automatically Generated Conversation Output
App 20210150385 - Mallette; Jennifer A. ; et al. | 2021-05-20 |
Intent-based Question Suggestion Engine To Advance A Transaction Conducted Via A Chatbot
App 20210097110 - Asthana; Ruchi ; et al. | 2021-04-01 |
Natural Language Response Recommendation Clustering For Rapid Retrieval
App 20210026858 - Jauhari; Arjun ; et al. | 2021-01-28 |
Natural Language Response Improvement In Machine Assisted Agents
App 20210026924 - Jones; Steven Ware ; et al. | 2021-01-28 |
Passing chatbot sessions to the best suited agent
Grant 10,904,169 - Barve , et al. January 26, 2 | 2021-01-26 |
Matching A Customer And Customer Representative Dynamically Based On A Customer Representative's Past Performance
App 20200410506 - Jones; Steven Ware ; et al. | 2020-12-31 |
Measuring The Effectiveness Of Individual Customer Representative Responses In Historical Chat Transcripts
App 20200410505 - Jones; Steven Ware ; et al. | 2020-12-31 |
Rating Customer Representatives Based On Past Chat Transcripts
App 20200412868 - Jones; Steven Ware ; et al. | 2020-12-31 |
Analyzing Chat Transcript Data By Classifying Utterances Into Products, Intents And Clusters
App 20200250277 - Kind Code | 2020-08-06 |
Passing Emotional Chatbot Sessions To The Best Suited Agent
App 20190312827 - Barve; Ketan ; et al. | 2019-10-10 |
Passing Emotional Chatbot Sessions To The Best Suited Agent
App 20190052584 - Barve; Ketan ; et al. | 2019-02-14 |
Energy efficient data provisioning
Grant 8,051,099 - Hamilton, II , et al. November 1, 2 | 2011-11-01 |
Method and system for data migration
Grant 8,032,523 - Hamilton, II , et al. October 4, 2 | 2011-10-04 |
Method and system for data disaggregation
Grant 7,890,454 - Hamilton, II , et al. February 15, 2 | 2011-02-15 |
Method and system for data dispatch
Grant 7,865,460 - Hamilton, II , et al. January 4, 2 | 2011-01-04 |
Method and System For Data Disaggregation
App 20090281847 - Hamilton, II; Rick A. ; et al. | 2009-11-12 |
Method and System For Data Dispatch
App 20090282090 - Hamilton, II; Rick A. ; et al. | 2009-11-12 |
Method and System For Data Migration
App 20090282273 - Hamilton, II; Rick A. ; et al. | 2009-11-12 |
Energy Efficient Data Provisioning
App 20090282044 - Hamilton, II; Rick A. ; et al. | 2009-11-12 |
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